I recently leased my new Audi SQ6 e-tron from Audi Calabasas, and I cannot say enough good things about Marcus and the entire team. From the moment I expressed interest in the vehicle several months ago, Marcus stayed in regular contact with me and provided updates throughout the entire process. He kept me informed when the vehicle was in production, when it was on the ship, when it arrived at the port, and finally when it reached the dealership. His communication was exceptional and made the waiting process much easier. The moment my vehicle arrived, Marcus immediately reached out to me so I could secure it before anyone else. His professionalism, honesty, and dedication to customer service were truly impressive. When it came time to complete the lease, everything was seamless. Marcus and the finance department worked together to make the process smooth, efficient, and stress-free. There were no surprises, no pressure, and no unnecessary delays--just outstanding customer service from start to finish. In today's world, it's rare to find someone who is so attentive and committed to keeping their customers informed. Marcus exceeded my expectations in every way, and I highly recommend him to anyone looking to purchase or lease an Audi. Thank you, Marcus, and the Audi Calabasas team, for making my new Audi SQ6 e-tron experience such a positive one! read more

Many things wrong with the 2022 Q-5 I bought. Minor things, They want to charge me 6k to fix a rear bumper sensor, and fix a hose under the hood. *Should I have been able to drive off the lot with these problems? I even have insurance I bought that they refuse to acknowledge. Because they dont deal with the dealers in the same building. I am talking to lawyers. This might be a "lemon" situation. caveat emptor- let the buyer beware. More to come. Sean R. Fontana, CA -seems to be having a simular issue. read more

I called inquiring about a vehicle. The website said there was optional add ons and not added to the price. I called about a specific vehicle and let them know I'm not looking for any discounts but also don't want any add ons. The sales person Erik, said "okay I'll work on it" minutes later he sends me the Out the door price and says the add ons are mandatory. I called calmly and asked if I could speak to the sales manager and maybe they can work with me. Nope, Erik just hangs up on me. I called again thinking it was by mistake and nope he hang up again. I then call the dealership and now each call is being hang up. Never was I disrespectful and it's so sad to see this happen in 2026. FTC already said mandatory add ons are illegal and for a big dealership to do this is very disappointing. I contacted corporate and reported the sales guy. read more

Audi Calabasas - Out the door sheet - Car Dealers Near Me - Calabasas, California

Erik was incredibly rude. Lied about the price and didn't want to connect me with a manager read more

Audi Calabasas - Car Dealers Near Me - Calabasas, California

I recently purchased a 2024 GMC Sierra 1500 from Audi Calabasas, and the delivery experience was an absolute failure of basic dealership standards. While my individual salesperson was courteous, the dealership's backend management, prep department, and service team cut every corner imaginable. Here is how my truck was handed over: Falsely Claimed "Serviced": I was explicitly told the truck had just been serviced. It wasn't. The oil life monitor read 66%, the Diesel Exhaust Fluid (DEF) tank was completely empty, and the windshield washer fluid was bone dry. Handing over a modern diesel truck with zero DEF is blatant neglect. Unfinished Assembly: I opened the back door to find boxes of parts dumped across the back seat for me to assemble and install myself. Fuel Shortage: After closing the deal, the truck was handed to me with only half a tank of fuel. Floor Mat Bait-and-Switch: The truck was missing a front mat. The dealer claimed an OEM replacement set was $200. I asked if I could pay an extra $20 to upgrade to a full WeatherTech set ($220 total), and they agreed to handle it. What arrived was a front-only set that retailed for around $160--leaving the rear cab unprotected and completely failing to deliver on what was agreed upon. This dealership is selling high-dollar vehicles while providing the bare minimum effort. Cutting corners on fluids, leaving uninstalled parts in the cabin, and cheaping out on floor mats shows a complete lack of integrity and quality control. Take your business elsewhere. read more

This review is for Gennifer in the service department! She is very warm and friendly. She made me feel comfortable at the get go, which was reassuring because sometimes a car dealership can be intimidating for women. She went over the pricing for our service and answered my many questions. She was patient when I had my husband on the phone and was asking even more questions. And, she updated me throughout the process. I am truly grateful for her help! read more

Purchased my first Audi A3 & I'm so in love. This car search has been a long processed and I've been to other Audi dealers (Van Nuys) several times to look and wait for the q3, then the sq5 and it felt so heavy. Went to Audi Calabasas after finding this gorg A3 online the night before & was set on my price, the car. Went met Tina and 1 1/2 before closing and she was just all smiles. Told her I want the process simple and quick, and she definitely executed! She was clear, no car salesmen tactic, no telling you what to do.. and even went above and beyond to take care of my old used car that I still owed just to make sure I walk away with my car. She was just absolutely genuine about it all & I've had the best car purchasing experience with her, she got me for life. To add on when I talk to finance he went above and beyond also, kept working on getting me a better rate even the day after he called and said he got it lower. They absolutely made me feel special & who wants to play games when buying a car? Highly recommend these people, Tina is my girl.. she's knowledgeable, funny, just a pretty good human you want helping you especially if this is your first luxury purchase.. she's the one you want. I'm glad I didn't settle & got a 2026. Sometimes you just need to try a different dealership. :) happy car shopping. read more

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BUYER BEWARE This dealership is a big scam they sold me a car they verbally told me. In 2022 of October there is no 2022 cars anywhere in California only 2023's sold it to me 2022 ca. Also it was someone who left a deposit i found out also later on. Sold a bunch of unnecessary bullshit. That I never gotten or did not want. So buyer beware don't buy anything from them you will get scammed. I will file a complaint against them with Audi and BBB scammers. I tried to return it then. Over $10,000 in unnecessary stuff that I did not get or receive yes I understand it's back in 22 but I also made a complaint on them then. So buyer be aware and stay away. From them unless your gonna read everything. Karma with get you. read more

Update after 3 months, I'm still enjoying the pre-owned vehicle that I purchased, but I'm disappointed that the dealerships finance or business office hasn't followed up with processing of transfer title paperwork for the vehicle. When I initially purchased the vehicle, they used pressure tactics to insure that the title of the trade in vehicle was sent within a few days otherwise they would charge my credit card for the value of the trade in and had me sign a credit card authorization form. Ironically, I'm still waiting on the processing of the transfer of title THREE MONTHS after the purchase agreement. Take what you will from Lithia Corporate and their "customers for life" response. MULTIPLE NEGATIVE CUSTOMER REVIEWS read more

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Service department is a 10/10! Best experience I've had getting my car serviced. They did a great job, answered all my questions and really went above and beyond to provide me with the best experience. They have a comfortable lounge inside as well as a seating area outside with snacks and beverages. They washed my car before they gave it back and also gave me a ride to go pick up lunch while I was waiting. I don't want to take my car anywhere else anymore Rafael is the best! read more

Got the car I wanted at a good price. Kevin was very nice and went over everything.

Very disappointing experience with Samantha Ayala. She called me the day before my appointment and offered a $99 oil change, then refused to honor it when I arrived. She was short, dismissive, and left me waiting without a clear update or solution. I ultimately left without having any service performed. Get all pricing from this dealership in writing before making the trip. read more

The level of service here is abysmal. An employee named Andrew seemed openly miserable and took his bad mood out on customers. Every single simple request felt like an uphill battle. There was no effort to be accommodating, polite, or even minimally helpful. Management seriously needs to look into customer service training. read more

Audi Calabasas gave my car the attention it deserved and gave the best customer service. Ruben from the service department was great with communication on the status of my car, provided great customer service, and was fully honest and transparent through the entire process. I would highly recommend Audi Calabasas compared to any other Audi Dealers. I drove all the way from Valencia to get my car serviced by the best. I appreciate Ruben, the service department, and the entire dealership as a whole. 10/10 experience! -Maximus Gardette read more

The service department at Audi Calabasas truly provides exceptional customer care and communication. I would like to recognize my servise advisor Rafael for his outstanding customer service, professionalism, knowledge, patience, pleasant attitude, and incredible communication skills. GT, thank you for your pleasant wecoming attitude to take the car from costumer when the car Is dropped off the service dept. Ken, the service department manager, thank you for your incredible leadership and for setting such a high standard of professionalism and customer service for your staff and customers. read more

Huge thank you to Rafael at Audi Calabasas! After getting the runaround at other dealerships, working with Rafael was a breath of fresh air. He was straight-forward, incredibly helpful, and made the entire process smooth and stress-free from start to finish. If you're looking for someone who actually values your time and treats you right, ask for Rafael! read more

I bought a used car from Audi Calabasas, and my experience after the sale was extremely disappointing. When I purchased the vehicle, the salesperson told me it came with a two-month warranty and that any issues during that period could be repaired. But once I started pointing out the problems with the car, the attitude changed. Instead of taking responsibility for everything that should have been covered, they started negotiating which items they would repair and which ones they would not. In the end, they only repaired part of the issues. Some problems were left unresolved, even though they had been reported from the beginning. Every time the car had to go in for service, the process took a very long time. Communication was also very poor: they rarely returned calls, and I constantly had to follow up just to get an answer or an update. It felt like they treated me well until the car was sold. Once they had to take responsibility for the problems, the whole dynamic changed. I would not recommend buying a used car there unless every single promise and warranty detail is put clearly in writing before closing the deal. read more

I was very pleased with the service. They fixed my car quickly and sent videos during the process showing the work being done, which I really appreciated. While my car was being serviced, they provided a replacement vehicle, which was very convenient. After everything was completed, my car was washed, and the staff was kind and helpful throughout the visit. Overall, it was a smooth and positive experience. read more

Audi Calabasas - Car Dealers Near Me - Calabasas, California

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The service department was excellent, Ruben was pleasant and professional, helped make it a easy and quick experience. They did a great job, left the car clean and running tip top. Big thanks to Ruben and his team, I'll be back thanks to him. read more

If you're looking for someone who truly knows cars and cares about people, Rafael Flores is the service advisor you want to talk to. Every time I've come in, they've gone above and beyond to make sure I understood what was going on with my vehicle. No pressure, no upselling -- just honest advice and top-notch customer service. Highly recommend asking for Rafael if you want your car (and your time) treated with respect! read more

My husband and I purchased an Audi a few months ago from Audi Calabasas. Sevag Mazlemian responded to our internet inquiry. When we met, he was very helpful and patient and made the buying process easy. He scheduled a follow up appointment to resolve a minor issue. We couldn't be happier. Highly recommend seeing Sevag if you're visiting the dealership. read more

Great parts department!! Good prices and efficient! Recommend absolutely!!!!!!! Thank you read more

Audi Calabasas Dismissed My Concerns and Failed to Take Responsibility I felt my concerns were dismissed when I brought my Q5 to Audi Calabasas with clear signs of water intrusion before the warranty expired. After first sending me on my way saying there was no "issue," I followed up a week later when the car seats were wet after a recent rainstorm. Unable to deny an issue at that point Audi Calabasas took another look at the car and determined that the sunroof drains were clogged. They assured me the sunroof drains were cleaned, but no video of the work was ever taken. Four weeks later, during a rainstorm, the same sunroof drains caused a complete electrical failure of the car--independent inspection confirmed they were completely clogged, packed with dirt and debris. I had to have extensive and expensive work done to replace the comfort module which was completely underwater due to the sunroof drain malfunction. I have spent over a year and a half trying to get reimbursed and my car sunroof drains fixed, but Audi corporate and Audi Calabasas has yet to resolve my claim. No one is taking responsibility. From the way I see it the only two options are that either the sunroof drains a so defective that they immediately clogged with dirt and debris one month after Audi Calabasas "cleaned" them or maybe Audi Calabasas never cleaned the drains at all? It has been a nightmare. The negligence, lack of transparency, and disregard for customer safety are unacceptable for a luxury brand. I would stay away from this dealership. read more

Had a great experience here. Erik, my salesman was amazing. We did most of the process through the internet. I was upside down on my previously car but we got a number I could work with and was in and out in less than two hours. Audi Calabasas is the Dealership you want, and Erik is the Salesman you need. read more

Audi Calabasas - Audi Q6 e-tron - Car Dealers Near Me - Calabasas, California

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We recently purchased a vehicle from Audi Calabasas, and unfortunately, what began as a positive buying experience has turned into an ongoing frustration. Our salesman, Kevin, was genuinely great throughout the purchase process. He was fair, not pushy, and easy to work with. However, just a couple of days after taking the car home, the car would not start due to a dead battery. Since then, we have experienced repeated battery failures, nearly on a daily basis. Because we live in Orange County, quite far from the dealership, we had the vehicle inspected locally. A mechanic confirmed that the car was sold to us with a failing battery. When the issue first arose, Kevin advised us that any Lithia dealership could address the problem under the 2-month, 60,000-mile warranty. Based on that guidance, we contacted multiple local Lithia dealerships. Unfortunately, every one of them declined service, explaining that the issue must be handled by the original selling dealership, either through replacement or reimbursement. Audi Calabasas has offered to replace the battery only if we bring the car back to their location. Given the distance, this would require significant time, travel, and expense, especially for an issue that should have been addressed before the vehicle was sold. Being bounced between dealerships has been extremely frustrating, and for weeks there has been no practical resolution. To add to the frustration, I was told I would receive a callback that never happened. Communication dropped off significantly after the sale, which made it feel like our concerns were no longer a priority. Late last night, Kevin finally reached out via text, stating that Ark had called us and offered $125 toward a battery. That did not happen. Ark has not contacted us, and no such conversation took place. Additionally, $125 does not cover the cost of a quality battery appropriate for this vehicle, which raises further concerns, especially given that battery failure is the exact issue preventing the car from starting reliably. At this point, we have contacted Lithia directly in hopes of reaching a fair and reasonable resolution. We are still waiting for Ark to call, and as of now, there has been no follow-up. We remain hopeful this can be resolved professionally and that we can update this review with a positive outcome. However, the lack of accountability, inconsistent information, and inadequate proposed solution have made this experience extremely disappointing. I would not recommend this dealership to others. read more

Recommended Eric @ Buy Your Ride (my favorite car broker) to my bestie and after two phone calls, he had arranged for a new Audi to be DELIVERED to her home in ANAHEIM HILLS! Eric took care of all the financing paperwork and DMV docs! Brandon (from Audi Calabasas) drove alllllll the way down during pre 4th of July traffic, arrived in a good mood and made sure my friend understood ALL the features of the car. He also showed me things about my Audi I didn't know because when I bought my car from Audi Pasadena nobody took that kind of time with me! MANY Thanks to Brandon for his patience, kindness and fun personality! Most appreciated and highly recommended! Audi over everything! read more

DO NOT buy preowned cars from here. The dealer will act like they care about any issues you are facing with the car but don't care in actuality. The biggest downside with this dealer and it seems to be with any Lithia owned dealer is communication. I don't understand why I have to be the project manager with the sales and service. They WILL NOT call you back when they claim they will. Every interaction was me having to follow up and there seemed to be just general confusion and it didn't seem like they took my issues with my purchased car seriously. Just overall frustrating to deal with. A couple months ago I bought a car that had a damaged aftermarket exhaust. Before the purchase, I requested that the stock exhaust be placed back on. And I specified stock for a reason. They promised, I purchased the car (purchased well overpriced), drove for a few weeks until they got the exhaust in for install, took the car back to get it installed and received the car and saw that it was aftermarket again. Wasn't what I wanted, but ignored it. Two day in, the exhaust hanger fell off and the exhaust started clanking against the bottom of the car. I notified the dealer and they offered to fix the issue. They took the car in and "fixed" it. Two days later, it started clanking again and I took it back and they "fixed" it again. Another two days later it started clanking again. And I was thinking that this is typical of aftermarket fitment, hence why I specified a stock exhaust. I check online and it was a cheap $300 exhaust they installed on the car. Now I'm left with a busted exhaust that I need to replace from a car that was already sold overpriced. Next is the AC issue. The AC started going out intermittently. I took it to the dealer under warranty with two weeks left and they tried their hardest to avoid fixing it. The other thing with this was the service dept was passing this car around seemingly with no intent to tackling the issue. I've must have called about 20 times about the issue and I never received a call back regarding getting me in to fix it without having to press the issue myself. I took it in one Saturday, they checked it and said they couldn't do anything about it and wanted me to bring it back during the weekday. The issue is that I live 80 miles away form the dealer and have no ride back. I tried to weigh in my options with other Lithia owed dealers. I was suggested Land Rover in Mission Viejo and they were useless and rude. Audi Calabasas had an open work order that they didn't want to hand over to the Land Rover, so Land Rover didn't want to deal with it. The whole situation seemed dysfunctional and from my perception, it just came out as they dealer groups wanting my warranty to run out so they wouldn't have to foot the bill. After another 10 calls, I finally got Calabasas to take it in for a look to which it wasn't really clear that they wanted me to drop it off. However, with this, I wasn't offered or prepared a loaner. I've lost all trust with the dealer for these episodes. Now my warranty is out, I have a car that I bought $5k over market thinking that I would be taken care of if any issue persisted. I have a cheap clanking exhaust that will eventually break and I'm driving around in 88F weather with no AC. This $35k used car turned into a $40k and I know they made a HUGE profit margin off of this. DO NOT buy preowned from Audi Calabasas. Once they get that sale, you are an object to them. read more

After I posted my original review, I noticed that a 5-star review written by Ark Z. -- the same sales manager who handled my deal -- was quietly removed. The review appeared to be posted under his own name, praising the dealership as if he were a customer. I have a screenshot of that original post. I raised this concern with Audi Corporate, who later told me they "couldn't verify any fraudulent activity," even though the review is now gone. They also declined to take any action regarding the misleading lease experience that cost me $1,700. I've now filed formal complaints with the FTC, BBB, and California Attorney General due to the lack of accountability from both the dealership and Audi. I hope this helps other buyers ask more questions before signing anything. read more

Audi Calabasas - Screenshot of now-removed review from dealership's sales manager. - Car Dealers Near Me - Calabasas, California

Went to look and make a deal on a used vehicle. Made an appointment to see the car the next day and it was shown to me dirty, did not even get it a quick hose off. Lies started right from the start. Pushing $1400 charge for lifetime oil changes the second I sat down. Said NO thanks and she kept pushing. Then came the $600 extra charge for $20 worth of plastic door trim. No Thanks again, but sorry sir, we already put it on and you have to pay for it. Then take it off, I did not ask for it!!!!! I left because of the BS, then get a call later that they will give me the car at asking price and set up a time to come back and purchase the car. I go back the next day at the scheduled time and surpise, there is no finance person in to finalize the paperwork. Go back the 3rd day to finalize the purchase and the SCAM $600 plastic trim the sales person said she would remove, is now $700 and on the signing docs. I guess they thought I would not read it. Claimed they are loosing money on this sale. BS was thick. Treated like I was buying a used car in the IE from some side street car sales. Will never buy a car from Audi of Calabasas again. read more

Awesome pre-owned vehicle purchase experience. Martin was fantastic. Up front, straight forward and personable. Willing to work with us on pricing. Would buy from them again in a heartbeat. Thanks Martin and team for a great experience. Worth the 1.5 hour trip to the dealership. read more

I have purchased several cars from this dealership largely based on the fact that my former service advisor John, was a honest and lovely man. Unfortunately he has since retired and I was given a new service advisor who lacks any semblance of customer service. After an interaction with him, I sent the following email. I had an appointment scheduled to service my Audi Q5 tomorrow. My service advisor is Rafael. I just got off the phone with him. I just wanted to write and express my disappointment in the way I have been treated by him. I'm sure you can see in your records that I have purchased and/or leased 4-5 cars from you. I also had my mom buy her Q5 from you and my co-worker got her Q7 from you at my recommendation. I no longer feel comfortable making recommendations for this dealership based on my experience with Rafael. I was quoted $417 for a 10,000 mile check up. I informed him I did not want to spend the money on a break check and multi point inspection. Immediately Raphael became defensive. He told me there was much more to it and told me something about cleaning out the sunroof tracks. But essentially that was the only difference from what I had discussed with the him. I then told him I wanted to cancel my oil change appointment and then I would go elsewhere. He asked me where I would be going, and I told him. Then he asked me how much they quoted me for the oil and filter change, so I told him. And he told me there's absolutely no way anybody would do an oil change for $87 using synthetic oil (I have a coupon as a first time client). He then began to mansplain to me why they wouldn't charge me so little not knowing or understanding that this was a first time client special to gain my business in the future. I told him that I looked up the oil that Audi uses and it is $37.99 for 5 quarts of synthetic. He told me that was not true and that I need to look up 0W-20. That the 0W-02 "is $14-15 a quart"! I looked it up. And yes, Autozone and O'reilly carry that same oil, 5 quarts for $37.99. The entire conversation was extremely hostile and I didn't appreciate being spoken to like I was an idiot. Unfortunately my relationship with your dealerships service department ends today and when my lease is up I will be taking my business elsewhere. I stayed and continued getting numerous vehicles over the years because John was my original service advisor and I trusted him. It's sad Rafael does not have the same integrity. I will say that I did get a nice email back from the manager of the service department, however, I just got a recall notification for my car. So yesterday I called to make an appointment at the dealership. I hadn't been back but the dealership would take care of the recall for free. I call and immediately recognize Rafael's voice pick up, "service!" Me: I need to make an appointment to have a recall looked at for my car. Him: Can you hold? Me: Of course. I was put on hold for 9 minutes. I will attach screenshots. I finally hung up and called back. Him: (No hello, no thank you for calling Audi. He just picks up and says) Yeah sorry about that, so when do you want to come? So obviously he saw my number and knew I was the customer he had just left on hold for 9 minutes and didn't care. Apparently the issues in the service department here are far from handled. I cannot imagine why this person still has a job. read more

I just bought a 2023 Electric Audi. Brandon was my sales person and it was the absolute best experience. He was knowledge and kind and thoughtful and thorough. He spent so much time with me explaining every detail of the car. We went on several drives... there is so much to learn and I now feel like an expert thanks to his kindness and patience . Alex in finance was also wonderful!!! And so helpful! All in all a great experience read more

Outstanding Service from Rafael Flores! Rafael Flores has been an exceptional service advisor every single time I've brought in my Audi. He's professional, proactive, and truly cares about getting things done right. He always manages to get my car in quickly and keeps me updated throughout the process. On the rare occasion something isn't perfect, Rafael makes sure it's handled immediately and done correctly. It's rare to find someone this dependable and detail-oriented in the service world--he really goes above and beyond. If you're taking your car to Audi, Rafael is the person you want to work with. read more

I recently took in my car for for service with Rafa, he was fantastic, very easy to work with and made the process of repairing my car as smooth as possible. read more

It was a negotiation, but we got there. It was a tough transaction, but they never showed any frustration, and I'm happy with the result. Kevin and Art were friendly, professional, and knowledgeable, and took the time to walk me through everything and bang it out. Kevin was proactive with my. transition out of my previous lease and into a solid deal on a new Audi S6 e-tron. I'd recommend working with them. read more

Audi Calabasas - Audi S6 - Car Dealers Near Me - Calabasas, California

I had a great experience leasing a new Q6 here. After struggling to find a deal with the sales people at another local Audi dealership, Marcus worked with me to cut to the chase and get me into a great car within my price range. He was super patient as I asked to test drive multiple cars to get an understanding of the features I wanted or did not need. He was also very knowledgeable about the car in a way that helped me make a decision about what I wanted. read more

Wow for a minute our family stopped coming here , but what a turn around Andrew my service guy amazing ! Highly recommend

Ark Zakharyan from Audi Calabasas is a straight shooter and very easy to deal with. I shop for cars very aggressively and this was the first time brokering a deal for a very good friend. (If you'd like me to get you the best price on a car, message me!) After approaching dozens of dealerships and having two deals fail elsewhere, Ark offered me the VERY best deal I could get on a 2024 Audi Q7 Premium and he had it delivered. I also worked with Vonn after the deal was done and he was also very professional and easy to work with and he was the one who delivered the car to my friend. I highly recommend Ark and Vonn and Audi Calabasas will be my first call when I'm in the market next....maybe for you! read more

I met with Kevin B. at Audi Calabasas to potentially buy a preowned EV. Kevin cursed ("s**t offer", "EV owners get f**ked") at my husband and I and was extremely disrespectful. He was so insulted by the starting number we offered, he immediately became rude and refused to counter, spent a few minutes "educating" my husband and I on how we would waste our time anywhere we went. He suggested we go to Facebook marketplace and not waste his time. I expected a typical back and forth until we, hopefully, reached a mutual number - or not. He slammed his 2024(?) award and exclaimed "do you think this is a lie? This is not made up! I sell 30 cars a month!" He also went on to tell us that he's French and maybe we don't like his "transparency." He actually said maybe we inquired about the car specifically to go see "the French guy." This man is deranged. Even if I were to have offered $1 for a car, this was no way to behave. We remained calm and left. I would never recommend coming to this dealership. read more

Hi, today I walked into the Audi dealership and had a great experience. I was helped by Marcus, the salesperson, who was excellent, very friendly, respectful, and took the time to answer all of my questions thoroughly. The Sales Manager on duty was also very welcoming and professional. read more