Purchased my first Audi A3 & I'm so in love. This car search has been a long processed and I've been to other Audi dealers (Van Nuys) several times to look and wait for the q3, then the sq5 and it felt so heavy. Went to Audi Calabasas after finding this gorg A3 online the night before & was set on my price, the car. Went met Tina and 1 1/2 before closing and she was just all smiles. Told her I want the process simple and quick, and she definitely executed! She was clear, no car salesmen tactic, no telling you what to do.. and even went above and beyond to take care of my old used car that I still owed just to make sure I walk away with my car. She was just absolutely genuine about it all & I've had the best car purchasing experience with her, she got me for life. To add on when I talk to finance he went above and beyond also, kept working on getting me a better rate even the day after he called and said he got it lower. They absolutely made me feel special & who wants to play games when buying a car? Highly recommend these people, Tina is my girl.. she's knowledgeable, funny, just a pretty good human you want helping you especially if this is your first luxury purchase.. she's the one you want. I'm glad I didn't settle & got a 2026. Sometimes you just need to try a different dealership. :) happy car shopping. read more

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DO NOT buy preowned cars from here. The dealer will act like they care about any issues you are facing with the car but don't care in actuality. The biggest downside with this dealer and it seems to be with any Lithia owned dealer is communication. I don't understand why I have to be the project manager with the sales and service. They WILL NOT call you back when they claim they will. Every interaction was me having to follow up and there seemed to be just general confusion and it didn't seem like they took my issues with my purchased car seriously. Just overall frustrating to deal with. A couple months ago I bought a car that had a damaged aftermarket exhaust. Before the purchase, I requested that the stock exhaust be placed back on. And I specified stock for a reason. They promised, I purchased the car (purchased well overpriced), drove for a few weeks until they got the exhaust in for install, took the car back to get it installed and received the car and saw that it was aftermarket again. Wasn't what I wanted, but ignored it. Two day in, the exhaust hanger fell off and the exhaust started clanking against the bottom of the car. I notified the dealer and they offered to fix the issue. They took the car in and "fixed" it. Two days later, it started clanking again and I took it back and they "fixed" it again. Another two days later it started clanking again. And I was thinking that this is typical of aftermarket fitment, hence why I specified a stock exhaust. I check online and it was a cheap $300 exhaust they installed on the car. Now I'm left with a busted exhaust that I need to replace from a car that was already sold overpriced. Next is the AC issue. The AC started going out intermittently. I took it to the dealer under warranty with two weeks left and they tried their hardest to avoid fixing it. The other thing with this was the service dept was passing this car around seemingly with no intent to tackling the issue. I've must have called about 20 times about the issue and I never received a call back regarding getting me in to fix it without having to press the issue myself. I took it in one Saturday, they checked it and said they couldn't do anything about it and wanted me to bring it back during the weekday. The issue is that I live 80 miles away form the dealer and have no ride back. I tried to weigh in my options with other Lithia owed dealers. I was suggested Land Rover in Mission Viejo and they were useless and rude. Audi Calabasas had an open work order that they didn't want to hand over to the Land Rover, so Land Rover didn't want to deal with it. The whole situation seemed dysfunctional and from my perception, it just came out as they dealer groups wanting my warranty to run out so they wouldn't have to foot the bill. After another 10 calls, I finally got Calabasas to take it in for a look to which it wasn't really clear that they wanted me to drop it off. However, with this, I wasn't offered or prepared a loaner. I've lost all trust with the dealer for these episodes. Now my warranty is out, I have a car that I bought $5k over market thinking that I would be taken care of if any issue persisted. I have a cheap clanking exhaust that will eventually break and I'm driving around in 88F weather with no AC. This $35k used car turned into a $40k and I know they made a HUGE profit margin off of this. DO NOT buy preowned from Audi Calabasas. Once they get that sale, you are an object to them. read more

The service department at Audi Calabasas truly provides exceptional customer care and communication. I would like to recognize my servise advisor Rafael for his outstanding customer service, professionalism, knowledge, patience, pleasant attitude, and incredible communication skills. GT, thank you for your pleasant wecoming attitude to take the car from costumer when the car Is dropped off the service dept. Ken, the service department manager, thank you for your incredible leadership and for setting such a high standard of professionalism and customer service for your staff and customers. read more

I bought a used car from Audi Calabasas, and my experience after the sale was extremely disappointing. When I purchased the vehicle, the salesperson told me it came with a two-month warranty and that any issues during that period could be repaired. But once I started pointing out the problems with the car, the attitude changed. Instead of taking responsibility for everything that should have been covered, they started negotiating which items they would repair and which ones they would not. In the end, they only repaired part of the issues. Some problems were left unresolved, even though they had been reported from the beginning. Every time the car had to go in for service, the process took a very long time. Communication was also very poor: they rarely returned calls, and I constantly had to follow up just to get an answer or an update. It felt like they treated me well until the car was sold. Once they had to take responsibility for the problems, the whole dynamic changed. I would not recommend buying a used car there unless every single promise and warranty detail is put clearly in writing before closing the deal. read more

Update after 3 months, I'm still enjoying the pre-owned vehicle that I purchased, but I'm disappointed that the dealerships finance or business office hasn't followed up with processing of transfer title paperwork for the vehicle. When I initially purchased the vehicle, they used pressure tactics to insure that the title of the trade in vehicle was sent within a few days otherwise they would charge my credit card for the value of the trade in and had me sign a credit card authorization form. Ironically, I'm still waiting on the processing of the transfer of title THREE MONTHS after the purchase agreement. Take what you will from Lithia Corporate and their "customers for life" response. MULTIPLE NEGATIVE CUSTOMER REVIEWS read more

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Great parts department!! Good prices and efficient! Recommend absolutely!!!!!!! Thank you read more

I was very pleased with the service. They fixed my car quickly and sent videos during the process showing the work being done, which I really appreciated. While my car was being serviced, they provided a replacement vehicle, which was very convenient. After everything was completed, my car was washed, and the staff was kind and helpful throughout the visit. Overall, it was a smooth and positive experience. read more

Audi Calabasas - Car Dealers Near Me - Calabasas, California

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The service department was excellent, Ruben was pleasant and professional, helped make it a easy and quick experience. They did a great job, left the car clean and running tip top. Big thanks to Ruben and his team, I'll be back thanks to him. read more

If you're looking for someone who truly knows cars and cares about people, Rafael Flores is the service advisor you want to talk to. Every time I've come in, they've gone above and beyond to make sure I understood what was going on with my vehicle. No pressure, no upselling -- just honest advice and top-notch customer service. Highly recommend asking for Rafael if you want your car (and your time) treated with respect! read more

We recently purchased a vehicle from Audi Calabasas, and unfortunately, what began as a positive buying experience has turned into an ongoing frustration. Our salesman, Kevin, was genuinely great throughout the purchase process. He was fair, not pushy, and easy to work with. However, just a couple of days after taking the car home, the car would not start due to a dead battery. Since then, we have experienced repeated battery failures, nearly on a daily basis. Because we live in Orange County, quite far from the dealership, we had the vehicle inspected locally. A mechanic confirmed that the car was sold to us with a failing battery. When the issue first arose, Kevin advised us that any Lithia dealership could address the problem under the 2-month, 60,000-mile warranty. Based on that guidance, we contacted multiple local Lithia dealerships. Unfortunately, every one of them declined service, explaining that the issue must be handled by the original selling dealership, either through replacement or reimbursement. Audi Calabasas has offered to replace the battery only if we bring the car back to their location. Given the distance, this would require significant time, travel, and expense, especially for an issue that should have been addressed before the vehicle was sold. Being bounced between dealerships has been extremely frustrating, and for weeks there has been no practical resolution. To add to the frustration, I was told I would receive a callback that never happened. Communication dropped off significantly after the sale, which made it feel like our concerns were no longer a priority. Late last night, Kevin finally reached out via text, stating that Ark had called us and offered $125 toward a battery. That did not happen. Ark has not contacted us, and no such conversation took place. Additionally, $125 does not cover the cost of a quality battery appropriate for this vehicle, which raises further concerns, especially given that battery failure is the exact issue preventing the car from starting reliably. At this point, we have contacted Lithia directly in hopes of reaching a fair and reasonable resolution. We are still waiting for Ark to call, and as of now, there has been no follow-up. We remain hopeful this can be resolved professionally and that we can update this review with a positive outcome. However, the lack of accountability, inconsistent information, and inadequate proposed solution have made this experience extremely disappointing. I would not recommend this dealership to others. read more

Audi Calabasas Dismissed My Concerns and Failed to Take Responsibility I felt my concerns were dismissed when I brought my Q5 to Audi Calabasas with clear signs of water intrusion before the warranty expired. After first sending me on my way saying there was no "issue," I followed up a week later when the car seats were wet after a recent rainstorm. Unable to deny an issue at that point Audi Calabasas took another look at the car and determined that the sunroof drains were clogged. They assured me the sunroof drains were cleaned, but no video of the work was ever taken. Four weeks later, during a rainstorm, the same sunroof drains caused a complete electrical failure of the car--independent inspection confirmed they were completely clogged, packed with dirt and debris. I had to have extensive and expensive work done to replace the comfort module which was completely underwater due to the sunroof drain malfunction. I have spent over a year and a half trying to get reimbursed and my car sunroof drains fixed, but Audi corporate and Audi Calabasas has yet to resolve my claim. No one is taking responsibility. From the way I see it the only two options are that either the sunroof drains a so defective that they immediately clogged with dirt and debris one month after Audi Calabasas "cleaned" them or maybe Audi Calabasas never cleaned the drains at all? It has been a nightmare. The negligence, lack of transparency, and disregard for customer safety are unacceptable for a luxury brand. I would stay away from this dealership. read more

Hi, today I walked into the Audi dealership and had a great experience. I was helped by Marcus, the salesperson, who was excellent, very friendly, respectful, and took the time to answer all of my questions thoroughly. The Sales Manager on duty was also very welcoming and professional. read more

My husband and I purchased an Audi a few months ago from Audi Calabasas. Sevag Mazlemian responded to our internet inquiry. When we met, he was very helpful and patient and made the buying process easy. He scheduled a follow up appointment to resolve a minor issue. We couldn't be happier. Highly recommend seeing Sevag if you're visiting the dealership. read more

Had a great experience here. Erik, my salesman was amazing. We did most of the process through the internet. I was upside down on my previously car but we got a number I could work with and was in and out in less than two hours. Audi Calabasas is the Dealership you want, and Erik is the Salesman you need. read more

Audi Calabasas - Audi Q6 e-tron - Car Dealers Near Me - Calabasas, California

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Recommended Eric @ Buy Your Ride (my favorite car broker) to my bestie and after two phone calls, he had arranged for a new Audi to be DELIVERED to her home in ANAHEIM HILLS! Eric took care of all the financing paperwork and DMV docs! Brandon (from Audi Calabasas) drove alllllll the way down during pre 4th of July traffic, arrived in a good mood and made sure my friend understood ALL the features of the car. He also showed me things about my Audi I didn't know because when I bought my car from Audi Pasadena nobody took that kind of time with me! MANY Thanks to Brandon for his patience, kindness and fun personality! Most appreciated and highly recommended! Audi over everything! read more

After I posted my original review, I noticed that a 5-star review written by Ark Z. -- the same sales manager who handled my deal -- was quietly removed. The review appeared to be posted under his own name, praising the dealership as if he were a customer. I have a screenshot of that original post. I raised this concern with Audi Corporate, who later told me they "couldn't verify any fraudulent activity," even though the review is now gone. They also declined to take any action regarding the misleading lease experience that cost me $1,700. I've now filed formal complaints with the FTC, BBB, and California Attorney General due to the lack of accountability from both the dealership and Audi. I hope this helps other buyers ask more questions before signing anything. read more

Audi Calabasas - Screenshot of now-removed review from dealership's sales manager. - Car Dealers Near Me - Calabasas, California

Erik was a great salesman. He made the process super easy start to finish. I highly reccomend working with him if you're interested in purchasing an Audi. Give him a raise and a free car too while you're at it! read more

I have purchased several cars from this dealership largely based on the fact that my former service advisor John, was a honest and lovely man. Unfortunately he has since retired and I was given a new service advisor who lacks any semblance of customer service. After an interaction with him, I sent the following email. I had an appointment scheduled to service my Audi Q5 tomorrow. My service advisor is Rafael. I just got off the phone with him. I just wanted to write and express my disappointment in the way I have been treated by him. I'm sure you can see in your records that I have purchased and/or leased 4-5 cars from you. I also had my mom buy her Q5 from you and my co-worker got her Q7 from you at my recommendation. I no longer feel comfortable making recommendations for this dealership based on my experience with Rafael. I was quoted $417 for a 10,000 mile check up. I informed him I did not want to spend the money on a break check and multi point inspection. Immediately Raphael became defensive. He told me there was much more to it and told me something about cleaning out the sunroof tracks. But essentially that was the only difference from what I had discussed with the him. I then told him I wanted to cancel my oil change appointment and then I would go elsewhere. He asked me where I would be going, and I told him. Then he asked me how much they quoted me for the oil and filter change, so I told him. And he told me there's absolutely no way anybody would do an oil change for $87 using synthetic oil (I have a coupon as a first time client). He then began to mansplain to me why they wouldn't charge me so little not knowing or understanding that this was a first time client special to gain my business in the future. I told him that I looked up the oil that Audi uses and it is $37.99 for 5 quarts of synthetic. He told me that was not true and that I need to look up 0W-20. That the 0W-02 "is $14-15 a quart"! I looked it up. And yes, Autozone and O'reilly carry that same oil, 5 quarts for $37.99. The entire conversation was extremely hostile and I didn't appreciate being spoken to like I was an idiot. Unfortunately my relationship with your dealerships service department ends today and when my lease is up I will be taking my business elsewhere. I stayed and continued getting numerous vehicles over the years because John was my original service advisor and I trusted him. It's sad Rafael does not have the same integrity. I will say that I did get a nice email back from the manager of the service department, however, I just got a recall notification for my car. So yesterday I called to make an appointment at the dealership. I hadn't been back but the dealership would take care of the recall for free. I call and immediately recognize Rafael's voice pick up, "service!" Me: I need to make an appointment to have a recall looked at for my car. Him: Can you hold? Me: Of course. I was put on hold for 9 minutes. I will attach screenshots. I finally hung up and called back. Him: (No hello, no thank you for calling Audi. He just picks up and says) Yeah sorry about that, so when do you want to come? So obviously he saw my number and knew I was the customer he had just left on hold for 9 minutes and didn't care. Apparently the issues in the service department here are far from handled. I cannot imagine why this person still has a job. read more

Awesome pre-owned vehicle purchase experience. Martin was fantastic. Up front, straight forward and personable. Willing to work with us on pricing. Would buy from them again in a heartbeat. Thanks Martin and team for a great experience. Worth the 1.5 hour trip to the dealership. read more

I recently purchased a 2022 Q3 from this dealer -- it's been 5 months and the car is already having lots of problems. The tires were very worn (though not visible, they shredded when went over a pothole). The carplay stopped working for no apparent reason. We paid for all the warranties available and none of them covered the issues. When I tried to seek information, they were not responsive and evasive. It's been a very frustrating process. I regret buying the car there and will not go back. read more

I just bought a 2023 Electric Audi. Brandon was my sales person and it was the absolute best experience. He was knowledge and kind and thoughtful and thorough. He spent so much time with me explaining every detail of the car. We went on several drives... there is so much to learn and I now feel like an expert thanks to his kindness and patience . Alex in finance was also wonderful!!! And so helpful! All in all a great experience read more

I met with Kevin B. at Audi Calabasas to potentially buy a preowned EV. Kevin cursed ("s**t offer", "EV owners get f**ked") at my husband and I and was extremely disrespectful. He was so insulted by the starting number we offered, he immediately became rude and refused to counter, spent a few minutes "educating" my husband and I on how we would waste our time anywhere we went. He suggested we go to Facebook marketplace and not waste his time. I expected a typical back and forth until we, hopefully, reached a mutual number - or not. He slammed his 2024(?) award and exclaimed "do you think this is a lie? This is not made up! I sell 30 cars a month!" He also went on to tell us that he's French and maybe we don't like his "transparency." He actually said maybe we inquired about the car specifically to go see "the French guy." This man is deranged. Even if I were to have offered $1 for a car, this was no way to behave. We remained calm and left. I would never recommend coming to this dealership. read more

Outstanding Service from Rafael Flores! Rafael Flores has been an exceptional service advisor every single time I've brought in my Audi. He's professional, proactive, and truly cares about getting things done right. He always manages to get my car in quickly and keeps me updated throughout the process. On the rare occasion something isn't perfect, Rafael makes sure it's handled immediately and done correctly. It's rare to find someone this dependable and detail-oriented in the service world--he really goes above and beyond. If you're taking your car to Audi, Rafael is the person you want to work with. read more

I recently took in my car for for service with Rafa, he was fantastic, very easy to work with and made the process of repairing my car as smooth as possible. read more

I had a great experience leasing a new Q6 here. After struggling to find a deal with the sales people at another local Audi dealership, Marcus worked with me to cut to the chase and get me into a great car within my price range. He was super patient as I asked to test drive multiple cars to get an understanding of the features I wanted or did not need. He was also very knowledgeable about the car in a way that helped me make a decision about what I wanted. read more

It was a negotiation, but we got there. It was a tough transaction, but they never showed any frustration, and I'm happy with the result. Kevin and Art were friendly, professional, and knowledgeable, and took the time to walk me through everything and bang it out. Kevin was proactive with my. transition out of my previous lease and into a solid deal on a new Audi S6 e-tron. I'd recommend working with them. read more

Audi Calabasas - Audi S6 - Car Dealers Near Me - Calabasas, California

Wow for a minute our family stopped coming here , but what a turn around Andrew my service guy amazing ! Highly recommend

Very dishonest from the start to finish. I explicitly asked at the start of the process what fees I would have to pay. It started with ~$600, and by the end it ballooned by nearly $1800. When shown the list of fees, which included $1400's of "protectants", I asked if this was included in the car's original price. And I was reassured that they were. I was explicitly told by the manager that I would receive a two month warranty. However while signing the paperwork they said it wasn't eligible. They then tried lying about what he had said. They also took advantage of me agreeing to buy the car before seeing an interest rate, with the expectation that it would be a reasonable rate. They gave me 16%, despite me having a good credit score. Overall a very dishonest and disappointing experience. read more

Audi Calabasas - I later discovered an additional $1400 in fees, as well as $400 in the total price that are unexplained. - Car Dealers Near Me - Calabasas, California

We recently purchased a 2025 Audi A6. Marcus handled the sale and Mahred handled the financing. They both were very helpful, great to deal with, and we are still loving our new car! read more

Very rough experience, to keep it short and concise the salesman was very nice and pleasant, the car we purchased had a new problem every month, after being promised few time and assured that everything in the car works perfectly.... We had to sell the car after only a mere 3 months because 80% of the time the car was being serviced and instead of audi giving us a fair buy back offer to make amends they low balled us in several offers through the negotiation and still gave us way lower than Autonation's straight up first offer. read more

Ark Zakharyan from Audi Calabasas is a straight shooter and very easy to deal with. I shop for cars very aggressively and this was the first time brokering a deal for a very good friend. (If you'd like me to get you the best price on a car, message me!) After approaching dozens of dealerships and having two deals fail elsewhere, Ark offered me the VERY best deal I could get on a 2024 Audi Q7 Premium and he had it delivered. I also worked with Vonn after the deal was done and he was also very professional and easy to work with and he was the one who delivered the car to my friend. I highly recommend Ark and Vonn and Audi Calabasas will be my first call when I'm in the market next....maybe for you! read more

sold me a used car & the next day during a cold start it starts making this clacking/grinding noise, found out it was cvvt timing gear exhaust side, they had to have heard it when cold starting, after it warmed up a few seconds it stopped making the noise, come to find out its a $1400 repair, i contacted them & they told me basically phuck off, as is, so their shysters, crooks, rip off artists, dont buy anything/use their repair service, dishonest scum...... read more

I recently went by Audi Calabasas to get a second opinion on my son's car. I'm so glad I did. I spoke with service advisor RUBEN He saved me time and money. The advice I had received prior from other shops were not correct and would have been very costly. Ruben's experience and honesty has won loyal customers with my family. Thank you Ruben!!! All the best to you. read more

Great cars of course, I love my Audis. CONS: Price gouging , they will take you for whatever they can! Promise you that! Rude and unprofessional. I called for an oil change because I moved to the area. I found a special that was mailed to me for $89.99 Full Synthetic oil Change and Tire Rotation provided by my forever old AAA membership. When I attempted to call, Andrew at the service department picked up the phone. Unfortunately, rather than being helpful and explaining the $220.00 difference in cost. He was rude and dismissive. He said my model 3.0 q5 takes 7.2 quarts of oil. I said I'm more than happy to cover the extra 2.2 quarts the offer doesn't cover. Totally normal right? But no explanation, but it is 4x the cost of a normal car. $299.00 for an oil change. This was the highest quote in ALL of SFV, I called 8 places, Audi calabasas being last so I could compare pricing. LOL like I'm driving an RS model. I asked what's the difference? Lil filter, oil drain and refill, gasket and done right? No apparently, im too dumb to understand and if I can get a quote from another dealer he will match it. So they take what they can get from you! So he finds out I drive a nicer vehicle and quadruples the price on me. Without explanation. Or "take my vehicle somewhere else" Great job Andrew. I will never return and my enthusiast Audi Group Los Angeles will appreciate the recommendation. there's 4 other Audi dealers within 75 miles. We pay way too much to drive Audis for that BS service. Do better! read more

Audi Calabasas - Offer - Car Dealers Near Me - Calabasas, California

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We were watching Elf, while decorating the tree tonight, and the subject of Michael came up again. My daughter has an audio recording of me asking Michael if he thought I was an a$$hole. That is the only plausible reason why he would think he could get away with charging us an extra $1400 above the advertised price for $20 anti scratch stickers on the door handles. What a clown! read more

I just want to give a special shout out to my service advisor, Rapael and Ken (service manager) who fought to get me a new engine for my Q5! I'm very grateful for their customer service!! Many Thanks!!! read more

Worked out a lease return/new car in minutes. Thanks to Marcus, Alex and Razi again for taking care of it efficiently. See you next time.

I got my first Audi in 2017 and since then stayed loyal to the company not only because of how amazing Audi cars are, but mainly because I was always at peace knowing my car will be functioning perfectly all thanks to Rafael! Rafael has always been available to take care of any issue that comes along the way. With the impeccable customer service he provides, I know my car will always be in perfect condition and safe to drive my family in. I've always felt welcome and always greeted with a smile by all members of Audi Calabasas. Audi of Calabasas makes you feel like family and they truly care! :) read more

Just purchased a Q5 today with sales rep. Ana or Anam and finance rep. Razi and this was the worst customer service I have ever received. Instead of leaving, excited about my new purchase I left annoyed from the experience with these two ladies. If it wasn't for the amazing deal I got on this car would I have walked away and not purchased this vehicle. If you're going to be in the sales or service industry, then you should have a personality to match. Ana was so rude that even my 75-year-old father made a comment. Zero warmth, zero politeness, zero customer service, but of course, as soon as we agreed to the purchase, her tone warmed up slightly. She just had the worst energy and attitude I have seen in a sales person. Once financing was ready, I was taken to the office where Razi completed my purchase . Besides trying to upsell me on warranties and maintenance packages she did not take the time to explain anything. She did not walk me through any of the paperwork I was signing or any of the cost breakdowns. She asked if I wanted paper or PDF and handed me the iPad in which I signed everything with no explanation or walk-through from her. At the end, she just said OK you're all set. No thank you, no congratulations, just nothing and sat there as I gathered my items to leave her office. Upon leaving to retrieve my vehicle, I explained my interaction with these two ladies to the manager. He was open and receptive, and I hope something would be done about their attitudes. Based on my past experience, the sales rep. would walk me through all the features of the vehicle which Ana did not. She just set up my phone connection to CarPlay and in fact I didn't want to prolong my interaction with her and I was ready to leave. I would not recommend dealing with the sales rep, Ana or finance rep. Razi as they both have horrible customer service. Besides these two ladies, the dealership seemed nice with plenty of inventory and I got a great purchase. I hope others have a better experience than I did if they decide to purchase from this dealer. Just stay clear of Ana and Razi. read more

These people don't even fix your car when it's there my car is turned off on me multiple times while driving while being documented general manager by the name of Ken is an absolute joke. Who's not looking to help you but looking to fight with you I don't know how he still even has a job. I have documented proof video proof of these things happening to my car and they still weren't able to fix these issues which almost caused me to get in a car accident in my Audi Q8 2024E Tron. I currently have two eons and they are both trash. Got both of them in 2024 biggest mistake I've ever made purchasing any type of car I wouldn't recommend this dealership especially this service center to anyone and I'm not even sure how some of these people at their service center still have their jobs. Avoid the service center. Avoid buying a Audi. read more