I had an amazing experience at Bob Smith BMW! Justin made the entire process smooth, stress-free, and actually enjoyable. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on making sure I found exactly what I was looking for. He answered all my questions, kept everything transparent, and never made me feel pressured. The whole team was welcoming and efficient, and Justin went above and beyond to make sure everything was perfect before I left. It's rare to have such a great car-buying experience, but Justin and the team at Bob Smith BMW truly delivered. If you're looking for top-tier service and someone who really cares about their customers, definitely ask for Justin. Highly recommend! read more

I brought my 2024 BMW M440i to Bob Smith BMW for a minor interior issue and worked with service advisor Rey Silva. Shortly after picking up the vehicle, within a few days the engine warning light came on and the condition continued to worsen. I later took the vehicle to another BMW dealership for a full diagnosis, where they found serious internal engine issues, including problems consistent with improper oil filter installation and foreign material inside the engine. Based on the timing of the failure immediately after service, I have major concerns about how the vehicle was handled while in their care. This situation resulted in significant inconvenience and required me to go through an insurance claim to recover most of the damages. I strongly recommend documenting your vehicle condition before and after any service here, and being very cautious. read more

Thank you for the response, but I would not bring my car back. You already had the opportunity to earn my business, and you failed. This wasn't a misunderstanding it was a straightforward service visit where I was quoted $270 just to diagnose a known brake issue on a vehicle that's still under warranty, followed by a dismissive attitude and zero effort to help. That told me everything I needed to know. I've already had the same issue handled properly at New Century West BMW without being nickel-and-dimed. I won't be returning to Bob Smith BMW. I'm sharing this so other customers can make an informed decision. read more

We haven't purchased a vehicle yet, but our experience test driving the X3 with Andy was so good we had to leave a positive review (which we almost never do). We walked in on a Saturday afternoon and Andy immediately took great care of us asking all the right questions, being kind and patient, and really listening and understanding what was important to us. On the test drive he continued to make us feel comfortable and let us digest what it would be like to drive the car every day, which in our experience is something most salespeople struggle with. Andy clearly has a ton of experience selling cars and it shows in how he handled our first interaction with him. Our time with him was a stark contrast to our other test drives of the day. Hopefully we are able to work out a deal as we would love to give Andy our business! read more

Bob Smith BMW is not the closest dealership to our home but we decided to follow our sales person, Martik Gharibian, when he moved. He gave us such great service on our previous leases and we trusted that he would look after us. Everyone was very friendly and helpful at Bob Smith. I do like their new 'One' program where you work with your sales person from start to finish. It is a much more pleasant and less pushy experience. Martik exceeded our expectations here and really showed that he wanted to help us get into our new cars with little stress. There is also a small cafe for you to purchase food so that you don't start getting hangry. In general, it did not feel like a stuffy dealership. Austin helped go through the set up for both vehicles and made the whole process so seamless. The tech aspects of the car can be glitchy but he answered all of our questions and was very patient. We will definitely work with Martik again. We have known him for three years now and he always responds to our text messages quickly. He truly believes in customer service and will try to help whenever he can. read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Ray's communication is one of the main reasons I return. He keeps me updated throughout the entire service process, checks in before moving forward with anything, and always answers my questions thoroughly. It's refreshing to work with someone who is both knowledgeable and patient. Each time I've brought my car in, the service has been efficient, and my vehicle has been returned in excellent condition. It's clear that Ray pays close attention to detail and truly cares about the customer experience. His commitment to making sure everything is done right really stands out. Ray is reliable and professional. If you're bringing your BMW in for service, I highly recommend asking for him. He's definitely my go-to advisor, and I fully trust him with my vehicle. I appreciate everyone that worked on my car. read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Rob is one of the biggest scums iv ever met , I can't believe he is still working there . Back in 2019 he charged my insurance $8000 to put a new front bumper on a bmw 340i . Years later in 2022 my 2021 bmw m550i had a leak in the fuel injectors and tried to blame it on the downpipes I had on . Now that this is a public statement, try to tell me downpipes have anything to do with fuel injectors lol tried to charge $1k per injector out of pocket lol went down the street and got it covered under warranty. This dude is a real piece of work always trying to charge for bs and till this day it haunts me !! Glad to see other people mentioning his scum tactics in other reviews. Bob smith get rid of this dude he's a terrible look for the dealership, it's been too long he's been getting away with this and it will catch up ! read more

I am extremely disappointed that Bob Smith BMW failed to disclose that the used vehicle I purchased had a repainted front bumper. I purchased the car on January 23, 2026, and after just one rainstorm, the paint is already peeling. That is unacceptable and indicates poor prior repair work. Your dealership had the opportunity to disclose that the front bumper had been repainted, and you did not. That is a clear failure to disclose material information that would have affected my purchasing decision. If you stand behind your vehicles and value your customers, I expect you to repair and properly repaint the bumper at your expense. This is a straightforward solution to a problem that could have been avoided with simple transparency at the time of sale. I have already filed a complaint with the State of California outlining this issue. However, I am still giving your dealership the opportunity to resolve this matter directly and professionally. All that was required was disclosure. That did not happen. Now I expect the issue to be corrected. I will continue to pursue this matter until the bumper is properly repaired. The responsibility here is clear Sent to the State for review: I am filing a formal complaint against Bob Smith BMW regarding a vehicle purchase made on January 23, 2026. On that date, I purchased a 2022 Subaru from the dealership. At no point during the sales process was I informed that the front bumper and passenger door had previously been repainted or refurbished. Within one month of purchase, the paint on the front bumper began peeling, revealing what appears to be prior repair work. Had I been informed that these panels had been repainted, I would have reconsidered purchasing the vehicle or negotiated differently. The failure to disclose prior bodywork deprived me of the opportunity to make an informed decision as a consumer. I have contacted the dealership and requested that they correct the issue. As of this filing, I have received no response. Selling a vehicle with undisclosed prior repainting or body repairs is misleading and unacceptable. Given that the defect surfaced within one month of purchase, I believe the dealership bears responsibility for correcting it. I am requesting that the appropriate state agency investigate this matter and require the dealership to either: Properly repaint and repair the front bumper at no cost to me. I am seeking a fair resolution and accountability for the dealership's failure to disclose material information at the time of sale. read more

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The first time my parents visited, no one greeted them when they walked in. The second time, they were acknowledged, but when they attempted to negotiate the rate, they were bluntly told they should only purchase cars they could afford. My parents were left speechless and chose to walk out. I would never recommend a place that treats customers this way and makes them feel discriminated against or unwelcome by the MANAGER. read more

Bought my car about 3-4 months ago, all I can say is that I love the car and the experience was memorable! The staff and my dealer, Tameem, made the purchase easy for me and I can definitely say this is a go-to spot for any future purchases. I wish the location was closer as I would definitely visit it often for any questions but I would recommend this spot for anyone in the market for a BMW! read more

Bob Smith BMW - vehicle purchased from this dealership - Car Dealers Near Me - Calabasas, California

Visiting this dealership for service is right up there with going to the dentist in terms of how unpleasant it is as an experience. Let's start with being assigned a service advisor (aka upseller). My "service advisor", Ray doesn't appear to be compassionate or kind or even slightly happy imho. But I don't seem to have a say in who I deal with. Quoted $275 for a diagnosis is painful but understandable - even if that quote is higher than most. But then being told that my car will be kept for 4 days (which, in my previous experience, often turns into 6 or 7 days here), with no loaner cars available is unacceptable. Here's a thought: get more loaner cars? I'm just spitballing. But my experience is this: I won't walk out of there without spending two grand. Somehow, this dealership manages to empty my wallet, no matter what is wrong with my car. I could go in there and tell them that the USB port isn't working and they would say it's $2000. So yeah.... pretty untrustworthy and overall sucky. Update: the response from "Customer service" is a bot. It literally was posted one second after I posted my review. No one human would even have the time to read it fully and respond. So that's how much they care about their customers. Just post some random response electronically??? read more

John Hizon in the service department is phenomenal. He first helped me when I had my X3 M40, and I later drove all the way from Santa Monica just to see him again when I experienced a similar sunroof rattle in my x5. He consistently goes above and beyond to ensure issues are diagnosed correctly and fixed properly. His knowledge, professionalism, and dedication truly set him apart. He is a true gem, and I sincerely appreciate all that he does. read more

Love my new 2026 BMW 530i--smooth, quiet, and packed with comfort and performance. Although there are a lot of new buttons and gadgets, they have an inhouse "genius" to ask all the questions. Wayne is the ONLY one who understands what a customer wants and delivers it with a hearty laugh. Great pricing, patience, and helpful in explaining options without pressure. Highly recommend both the car and working with him! read more

DON'T GO. I booked my one year service/oil change 6 weeks ahead. When I checked in with the service writer at 8:07 am (time booked was 8:30 am) and asked to pick up my car at 3:30 pm, Juan Mora the service advisor said they could not guarantee I would get my car back the same day. This was just an oil change! He suggested I try Rusnak BMW in Thousand Oaks as their service department was not as busy. I was about to leave with my car when another person came over and said they could get it ready for same day pick up. I told the advisor that the wiper blades were not and have not been working properly for a car only 10 months old with 3000 miles and he suggested replacing them but they were not covered under new car warranty. The same service advisor Juan Mora said that as I did not buy my car from this dealership I should not expect the same level of service as a customer who purchased it from them. Perhaps if they had a good salesperson and willing to dealer trade I would have purchased my car there! Adding insult to injury, they charge an additional 3% fee for the convenience of paying with a credit card, they do not accept checks, Venmo or Zelle and when I had to search my purse to come up with the cash I was given a dirty look. I am pretty sure they accept checks as down payments when people purchase new cars. Needless to say I will not return to this dealership for service or recommend for new sales. I will also post this to other social media apps so people know what they are getting before they go for an appointment. read more

What a great dealership they are so professional and nice and I had an amazing experience at bob smith bmw....I ordered a 2026 m440i drive coupe from them......Campbell Davis and Azul Alaniz helped me build my car......Well just picked it up today.......Campbell Davis always gave me an update for my car and I picked it up yesterday......It's amazing can't thank him enough for making it a great experience. The car is gorgeous and so fun to drive....There were no hidden fees everything was like Campbell Davis said it would be.....I also want to thank Azul alaniz and Austin the genius team to help me set up my car.......So if your going to buy a bmw go to bob smith dealership in Woodland Hills and talk to Campbell Davis you will be happy you did.... read more

I purchased my BMW here in 2023 and I'm still with them today. My experience with Bob Smith has been nothing short of exceptional, but what truly makes the difference is Rey Silva, my service advisor. Rey consistently goes above and beyond to make sure I'm taken care of every single time. No matter how much time passes between visits, we always pick up the conversation right where we left off, which really shows how much he genuinely cares about his customers. This dealership stands by their work, honors their warranty, and actually wants you to be happy, something you don't always get at other dealerships. If you're buying a BMW or need service, I highly recommend BMW Calabasas. Ask for Rey Silva when you need that service, he's the man. read more

We were in a few days ago and had the best experience with Hovik. Very friendly, professional and knowledgeable person. He provided us superior customer service!!! We have been coming to Bob Smith BMW Calabasas for many years. The staff here is wonderful and the service is always exceptional! Big thanks again to Hovik and his team! read more

Bob Smith BMW - i4 - Car Dealers Near Me - Calabasas, California

I bought my car at Bob smith BMW in Calabasas. I brought my car in because it has 1 unrepaired recall and the associate said, they don't do that here. read more

I want to begin this review by stating that I've leased and purchased multiple vehicles from this dealership over the years and everyone I've worked with has been fantastic. This review was not due to a specific individual. This review is due to Bob Smith BMWs use of CARFAX as their source of truth. In 2017 I purchased a CPO 2014 BMW from this dealership. At the time of purchase a CARFAX was provided by the dealership (see attached photos) showing the car had not been in any accidents in the last three years and had a clean title. Wonderful, lets move forward with the sale, all was well. Fast forward to my recent trade in of the CPO 2014 BMW and purchase of a CPO 2022 BMW. During the inspection of my old vehicle they suddenly found issues with the paint. Why was this not discovered during their CPO process? They then provided an updated CARFAX showing the car was indeed in an accident before my purchase in 2017. Now, before the dealership responds and says its out of their hands due to the CARFAX not being updated, they refused to adjust the price of the trade in or drop the price of the new purchase to compensate. They basically told me to eat a dick, just not in those words. This dealership not only overcharged me for my previous vehicle, they also devalued my trade in. They essentially stole thousands of dollars from me. Moral of the story here is do NOT buy CPOs from this dealership. They're not certified (eg, paint detection detailed above), and their use of CARFAX as a source of truth is equivalent to dogshit. read more

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Avoid! Avoid! I am very disappointed! Avoid them if you value your time and money. Inflexible and unpredictable service that you can't trust. I towed my car with hydraulic problem. After 2-3 days they came back with the claim that the wire under the car was chewed by an animal?! I live in the city and have parked my different cars in the same place for over 20 years. I had no choice and they charged $1550 to fix it. I kept a loaner in the same place with no issue until they finished my car after a week. I took the car home and after 2 days, it had the same issue. I had to tow the car back. After 2 days they came back and said animal chewed the wires again?!? Total BS because they didn't want to admit their poor repair and initial diagnostic of the problem. They charged another $1250!? I was very upset. I don't live in the zoo or a farm. I bought cars from them before and used services but this last time they showed their true face! Avoid them! read more

Bought a new X4, with James Merrick as our 'one'. James is an amazing salesperson, very knowledgeable and very professional. He was a pleasure to work with, and we highly recommend him if your going to Bob Smith BMW in Calabasas for a new BMW read more

Worst service ever my car has full warranty its a new car they keep trying to charge me horrible attitude with Rob Meyers no costumer service skills at all i get better service at burger king horrible management read more

Bob Smith BMW - Front - Car Dealers Near Me - Calabasas, California

I've been taking my car for service at Bob Smith BMW for a very long time. I continue to get great services from my advisor, Paul Simms. Paul and I have been working together for a long time. From the start, Paul is always friendly, professional, and clearly knowledgeable. Paul took his time and listen to my issue and also explain to me in detail, making sure that I understood everything without any pressure or upselling. What really impressed me was how he went above and beyond everytime I bring my car in for service. This is probably why I am loyal to Bob Smith BMW and to Paul. It is rare to find someone that provides consistent positive experience year over year. Highly recommend, Paul for anyone in need of car service! read more

This week I brought my 430 I can in for service of brakes and a motor mount. My service advisor, Rob Meyer was very professional. The price he quoted me on the initial phone call was exactly the same as the final price. He called/text me back in a very timely manor. I would highly recommend this business and my advisor Rob Meyer. read more

Jacob Kline The Document Clerk @ Bob Smith BMW went about & beyond after I sold my BMW & they refunded the reminder of my BMW Ultimate Care + 3 Agreement...this is the kind of dealership that I want to buy cars from! A dealership that not only cares about you when you're buying a vehicle, but a dealership that goes above & beyond to get you every penny of your hard earned money and keeps their word and gives you the pro-rated difference of what you didn't use on your warranty! This was my second purchase of my BMW that I drove 2 hours away to buy from Bob Smith! Way to go!!! Jacob I will be back to buy my next M5 from Bob Smith BMW you can bet on that!! Thanks so much! Turner, read more

Bob Smith BMW - Trading in my First BMW at Bob Smith for my second BMW M5 - Car Dealers Near Me - Calabasas, California

I'm soo happy with the service I received at Bob Smith BMW!!! Justin went above and beyond to get me the exact MSport 228i car I wanted with the best deals compared to other dealerships in LA. His professionalism, friendliness, and customer service skills were admirable and I would absolutely do business with him again. I strongly recommend him to anyone looking for their next BMW! read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

John has been taking care of my BMW for years and is always professional, honest, and extremely helpful. He consistently goes above and beyond, and I truly appreciate how he always looks out for me and makes the entire process easy and stress free. Bob Smith BMW is always pleasant, organized, and clean, and the entire team truly takes care of you. Everyone is friendly and welcoming. Highly recommend! read more

I'm very disappointed at my service advisor Rob, who in the past had been very nice. I called to inquire about a lost key fob for my 330 eye and about what it would cost to replace it. He was very short with me on the phone and replied that it would be about five to $600 for the key and another five to $600 to program the key equaling between $1000-$1200.. I was shocked by the price as I had called a couple dealers before and I've been going to Bob Smith for about 12 years. Fortunately I called around and Santa Monica. Bmw helped me out for about a quarter of that price. I'm not going back to Bob Smith. They have lost my business and I feel like a very neglected customer read more

I have been going to Bob Smith BMW since about 2001. I have purchased one new and three CPO vehicles, and take all of them there for service. Yep, BMW service and repairs can be expensive (extended maintenance and service contracts help). I've been working with Rob in service for the past five years and he makes the process easy and transparent. He's my go to-guy at Bob Smith. read more

Great sales person very polite and knowledgeable, fast easy process. Great show room. Great variety of cars in stock. Scott Richards was great, he helped a lot. read more

The worst service department I have been to. I've been driving a BMW for the last 25 years and I've been to various dealerships this by far has the worst service department I have ever encountered. read more

1. The repair agent I work with is amazing. And that's the only reason why I got the tires as advised done here. 2. The lounge area is nice and spacious. 3. The Coffee vendor inside the space is really good. Try the mocha if you get a chance. 4. The wifi is reasonably fast. So I was able to work remotely while waiting for my car. Only downside is, they charge 3% credit card charge. It's hard to carry $2000 in your pocket not knowing you needed it that day for the repair. So of course, I ended up paying with a credit card + the 3% credit card charge. If they continue to do that, I would just get the oil change and get the repairs done somewhere else. read more

Couldn't have asked for a better experience in renewing my lease on my BMW at Bob Smith BMW. There is a sign next to each sales agents office with their mission statement "One Person and only one from start to finish" and that was my experience with my sales agent, Hovik. From ordering the car through its financing, delivery and return of my previous lease. His professionalism, quick response to my question and cordial and gracious attitude made me feel as though I was part of this family owned business! I will be back here again for my next lease or purchase fit years to come! read more

I've leased and purchased a lot of cars over the years, and my experience at Bob Smith BMW was the best, easiest and smoothest by far. If you're considering a BMW, I HIGHLY recommend calling Bob Smith and asking for Theresa Belvedere. Theresa was incredibly friendly, helpful and efficient. She even worked out a great deal for us over the phone, which was huge for us since our schedule is extremely hectic and we wanted to spend as little time at the dealership as possible. When we arrived (dog included), Theresa had the car ready and the numbers exactly as we discussed. No surprises at all. The entire staff was welcoming, professional and made the whole experience completely stress free. We ended up leasing a BMW X3 and already love it. We had been long time Audi Q5 lessees and are really glad we made the switch to BMW. I haven't experienced the service department yet, but based on everything so far, we couldn't be happier. Thanks again to Theresa Belvedere for great leasing experience. read more

Went in to take the vehicle for service. When I approached the door, someone stood in front of the door holding the handle asking why I was there, I answered with "bringing in vehicle for service " he looks at me from head to toe and proceeds with saying "you need an appointment for service" which I reply with "I am aware, vehicle is already in service, getting a loaner" this was when he removed himself from the door, didn't even open the door for me to go in. I felt he profiled me and became I didn't look like I belonged there, he behaved the way he did. Very disappointing. But the gentleman who did assist with the loaner was very nice. The reason for the stars. In the world we are currently living in this is NOT the type of person you want in your establishment read more

My experience at Bob Smith BMW of Calabasas was, in my opinion, a complete embarrassment for a so-called luxury dealership. I dealt primarily with a salesperson named James Merrick, and based on everything that happened, I feel like other buyers need to know exactly how this place operates. The day before my appointment, I spoke with James multiple times about a specific vehicle. I asked very clearly if it could be put on hold for me because I was planning my day around it and considering canceling another appointment at a different dealership for a similar car. Each time, I was reassured that the car would be kept for me. The morning of the appointment, I reconfirmed my visit and was again given no indication that there was any issue. I then canceled my trip to the other dealership and drove over an hour in traffic to Calabasas just to see this car. I arrived 15 minutes early for my scheduled appointment, checked in, and sat waiting in the lounge. After all that, James finally comes out, looks me in the eye, and tells me, "I have bad news, the car was sold last night." This is the same car we had discussed the day before, the same car he had assured me would be held for me, and the same car I reconfirmed that morning before driving all that way. In my view, there is absolutely no excuse for not telling me before I spent over an hour on the road and gave up another opportunity. To make it worse, he claimed he "didn't know" the car was sold until then, even though he had the entire morning before my appointment to check and let me know. From my perspective, it felt like he knowingly let me drive all that way, allowed me to sit there and wait, and only then dropped the news so he could pivot into trying to sell me something else. That's exactly how it came across: a complete disregard for my time and effort so they could take a shot at upselling me on a different, more expensive car. And sure enough, after telling me the car I came for was gone, he immediately started pushing a different vehicle at a higher price. Then Matt Smith got involved, and in my experience, that only made things feel worse. Instead of real accountability or a genuine attempt to fix what happened, I got what felt like a hollow, robotic apology and a line about "we don't hold cars." Hearing that after I had confirmed multiple times with their own salesperson that the car would be held for me was incredibly frustrating. It came across as completely out of touch and, in my opinion, showed zero respect for the promises made by their own staff or for my time as a customer. Later, Wayne Lewis and Levon Yeranyan also came into the picture. Their involvement, from my point of view, only added to how bad this all felt. The interaction felt scripted, like a standard "sorry this happened" speech with no real substance behind it. In my opinion, Wayne's approach felt especially insincere and mechanical, like a cookie-cutter sales apology with no real empathy for the fact that I had canceled other plans, driven a long distance, burned time and gas, and lost a real opportunity because I relied on what their team told me. In my opinion, this dealership showed a complete lack of respect for my time and for the commitments their own employees make. The way this was handled felt deceptive and deeply disappointing. If I were you, I would be extremely cautious about trusting any promises from Bob Smith BMW of Calabasas, and personally, based on my experience with James Merrick, Matt Smith, Wayne Lewis, and Levon Yeranyan, I would not choose to do business here. read more

Upgraded my rating from 2 to 3 stars. Kirsten called me about my experience and was genuinely concerned. She explained in detail what happened with the M4 I was trying to buy. I offered suggestions for the future which she noted. I told her what I car I'm looking for and said she would speak with her used car buyer about me needs. It's nice to see a dealership take customer feedback seriously. Kirsten gets 5 stars for her dedication. read more

Best customer sales service! Luis is very knowledgeable, helpful & efficient! Satisfaction to the max with Bob Smith BMW read more

Rob Myers has been my "go to" guy for years and has never disappointed. He is professional and always goes out of his way to help. Also, want to give a shout out to Chris! Chris always greets people as though they're his favorite customer. His infectious smile and welcoming attitude shows that he truly loves not only his job at Bob Smith BMW, but he loves life in general as well. As I was leaving today, he said, "There's never a bad day!" with a . read more

I submitted a review of my recent experience with Bob Smith BMW's service center, and rather than take ownership of the customer feedback that they solicit, Bob Smith BMW chose to blame the insurance company and the customer. They will deliver subpar service and take NO ownership. There are PLENTY of BMW dealerships in the Los Angeles area. Avoid THIS one. read more