Second purchase from Calabasas location, each time had a great experienc, Amir and staff were great. Was done in a few hours before driving off in my new X5 M-Sport. read more

Five stars aren't enough for the service team at BMW of Calabasas! I found a nail in my tire late in the day and rolled in at the last minute stressed out, but they took me in right away without hesitation. Tiffany Chamberlain was an absolute lifesaver. She handled my situation with incredible speed and professionalism, getting my tire warranty processed seamlessly without any back-and-forth headache. Huge shoutout as well to Aaron, the tire specialist, who got the work done quickly and flawlessly. Between Tiffany's top-tier communication and Aaron's efficiency, what could have been a ruined day turned into one of the smoothest dealership experiences I've had. True professionals, great service, and an absolute pleasure to work with. If you need service here, ask for Tiffany! read more

Extremely disappointing experience with Paul Simms at Bob Smith BMW. I drive a $100K+ BMW, and Paul's handling of my service visit was far below the level of professionalism I expected. His communication and behavior came across as shady, dismissive, and unnecessarily confrontational. Work was performed on my vehicle that I did not authorize, and getting a basic explanation of exactly what was done was far more difficult than it should have been. The loaner communication also created unnecessary stress. When you bring a $100K+ BMW to an authorized BMW dealership, transparency and professionalism should be the bare minimum. I do not trust Paul to handle my vehicle, and I will not be using him as my service advisor again. Very racist. Shame. read more

Bob Smith BMW - Even my blind grandma could write a more professional text than this clown. - Car Dealers Near Me - Calabasas, California

When did Mr Bob Smith die and make Amir the owner of this place?? STOP and a please don't buy from this place. Drive the extra 8 miles and go to RUSNAK BMW. I felt so disrespected at this place today. As a 50 year old man wanting to purchase a 2027 M3. First off Amir said no test drive. I looked at him and laughed. Luckily I have had 2 other M3's in the past and did not have to drive the car. We picked out one of 4 they had available. Started taking my information. This nobody of a kid tells me he is the one that makes all the decisions and and does everything from negotiating to finance. Without an ask from me he took my trade info and came back saying I'm $10k upside down on my lease and if I was aware they had a $10,000 MARK-UP on all the M's. Really?? Covid ended 4-5 years ago. Not to mention my 21 & 22 M's I purchased from Sherman Oaks were under MSRP. I simply got up. So frustrated I went to the desk manager saying he could have give me 2 minutes of time and respect and negotiated with me. He pretty much said stupid customers pay the mark-up and I did not have to buy from them. I drove 8 miles away to Rusnak. They had 5 M3's cars in stock. The salesman said pick anyone you want. Infact gave me the option to order one because they had an allocation. PERFECT!! I specked a car in 12 minutes exactly the way I wanted it and I got $500 BELOW msrp My new car will be here in 60-90 days. NO MARK UP. I will post my purchase order in the pictures soon as proof that I ordered the car. What an awful experience at this place. Please go to RUSNAK if you're in the area. I am a big believer that employees are the cause of success or failures of a business. Amir could eat S@$t since he's the owner of this place. AMIR SMITH BMW of Calabasas. The seat manager could have done much better as well. read more

I've been coming to Bob Smith BMW for a while, and the service here used to be absolutely amazing. Unfortunately, my more recent experiences haven't quite lived up to what I remember. The biggest difference has been the service department. The staff just doesn't seem as friendly or welcoming as they used to, and lately I've walked away feeling like there's more emphasis on trying to sell me additional work rather than simply taking care of what I came in for. I understand dealerships need to recommend services, but sometimes it feels a little excessive. That said, I still like Bob Smith BMW and would recommend them overall. I've had plenty of good experiences here over the years, which is why I continue to come back. I just hope the service department can get back to the level of customer service they used to have. There's still a lot to like here, but definitely some room for improvement. read more

Worked with Martik, amazing service. He walked me through everything especially choosing the correct BMW. Went in looking for something different and came out with the perfect car. Dont look anywhere else. All BMWs are the same, but service to me matters and makes a difference. read more

Bob Smith BMW - BMW M440i - Car Dealers Near Me - Calabasas, California

I m 20 years bmw loyal customer This location has worst service ever !!!!!!! Made appointment at 11am and they saying i have to leave my car for overnight. This visit is for annual basic service check for leased car. Told them i cannot go to work without car tomorrow no loaner car no uber cant do nothing about it . Wtf man , dont go to work for this stupid service check? Or waste money on call uber to work at back and force ????? Thank you for wasting my 2 hours Fcuk this bob smith bmw shits We dont want to waste time and money with your fcuked up service read more

I honestly couldn't have asked for a better car-buying experience. Erick was incredibly helpful, patient, and actually listened to what we wanted and needed instead of trying to sell us something just to profit. He made the whole process feel easy and stress-free, and answered all of our questions. If you're looking for someone who is professional, honest, knowledgeable, and actually cares about their customers, I highly recommend Erick. Will definitely come back to trade in the M235. Ask for him if you're shopping here! Thank you again for all your help! 5 stars all day. read more

Awful terrible customer service with the service department. Been there three times every single experience has been horrible.. They asked me to show up for a three times for a recall then they tell me I don't need to be there because the recall will be handled when the vehicle is due for service. There is no follow up. There is no communication. I'm stunned as to how they stay in business. I took it to Rusnak BMW. They took care of the recall immediately and were very shocked when I explained them the recommendation and the level of service I received from Calabasas BMW. The service department should not be representing the BMW brand. It's an embarrassment to such luxurious brand. Stay away from here. read more

Thank you for the response, but I would not bring my car back. You already had the opportunity to earn my business, and you failed. This wasn't a misunderstanding it was a straightforward service visit where I was quoted $270 just to diagnose a known brake issue on a vehicle that's still under warranty, followed by a dismissive attitude and zero effort to help. That told me everything I needed to know. I've already had the same issue handled properly at New Century West BMW without being nickel-and-dimed. I won't be returning to Bob Smith BMW. I'm sharing this so other customers can make an informed decision. read more

Amir was really helpful and patient with us. He was responsive and made sure to get all of our questions answered. We are super happy with our new BMW! read more

If you are considering purchasing or leasing a car from Bob Smith BMW I recommend before you drive off have them put the new car up on a lift and have all the rubber parts I.e. CV boots, Windshield washer hoses etc for any evidence of RAT damage! Walk around Bob Smith Calabasas and you will see RAT traps literally every 25 feet or so around the entire perimeter! According to an independent service they mentioned that BMW uses a Soy based rubber for all their hoses - this soy base emits an odor that attracts rats BUYER BEWARE they'll tell you the rat damage is not covered under your new car warranty. read more

I brought my 2024 BMW M440i to Bob Smith BMW for a minor interior issue and worked with service advisor Rey Silva. Shortly after picking up the vehicle, within a few days the engine warning light came on and the condition continued to worsen. I later took the vehicle to another BMW dealership for a full diagnosis, where they found serious internal engine issues, including problems consistent with improper oil filter installation and foreign material inside the engine. Based on the timing of the failure immediately after service, I have major concerns about how the vehicle was handled while in their care. This situation resulted in significant inconvenience and required me to go through an insurance claim to recover most of the damages. I strongly recommend documenting your vehicle condition before and after any service here, and being very cautious. read more

Bob Smith BMW is not the closest dealership to our home but we decided to follow our sales person, Martik Gharibian, when he moved. He gave us such great service on our previous leases and we trusted that he would look after us. Everyone was very friendly and helpful at Bob Smith. I do like their new 'One' program where you work with your sales person from start to finish. It is a much more pleasant and less pushy experience. Martik exceeded our expectations here and really showed that he wanted to help us get into our new cars with little stress. There is also a small cafe for you to purchase food so that you don't start getting hangry. In general, it did not feel like a stuffy dealership. Austin helped go through the set up for both vehicles and made the whole process so seamless. The tech aspects of the car can be glitchy but he answered all of our questions and was very patient. We will definitely work with Martik again. We have known him for three years now and he always responds to our text messages quickly. He truly believes in customer service and will try to help whenever he can. read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

Martik was wonderful to work with! We had an appointment and a wish list. It all went very smooth. Working with one person instead of being shuttled to different departments was convenient too. We will be back for future purchases for sure. read more

Bob Smith BMW - I4 with M package - Car Dealers Near Me - Calabasas, California

I had an amazing experience at Bob Smith BMW! Justin made the entire process smooth, stress-free, and actually enjoyable. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on making sure I found exactly what I was looking for. He answered all my questions, kept everything transparent, and never made me feel pressured. The whole team was welcoming and efficient, and Justin went above and beyond to make sure everything was perfect before I left. It's rare to have such a great car-buying experience, but Justin and the team at Bob Smith BMW truly delivered. If you're looking for top-tier service and someone who really cares about their customers, definitely ask for Justin. Highly recommend! read more

Bought my car about 3-4 months ago, all I can say is that I love the car and the experience was memorable! The staff and my dealer, Tameem, made the purchase easy for me and I can definitely say this is a go-to spot for any future purchases. I wish the location was closer as I would definitely visit it often for any questions but I would recommend this spot for anyone in the market for a BMW! read more

Bob Smith BMW - vehicle purchased from this dealership - Car Dealers Near Me - Calabasas, California

Rob is one of the biggest scums iv ever met , I can't believe he is still working there . Back in 2019 he charged my insurance $8000 to put a new front bumper on a bmw 340i . Years later in 2022 my 2021 bmw m550i had a leak in the fuel injectors and tried to blame it on the downpipes I had on . Now that this is a public statement, try to tell me downpipes have anything to do with fuel injectors lol tried to charge $1k per injector out of pocket lol went down the street and got it covered under warranty. This dude is a real piece of work always trying to charge for bs and till this day it haunts me !! Glad to see other people mentioning his scum tactics in other reviews. Bob smith get rid of this dude he's a terrible look for the dealership, it's been too long he's been getting away with this and it will catch up ! read more

Visiting this dealership for service is right up there with going to the dentist in terms of how unpleasant it is as an experience. Let's start with being assigned a service advisor (aka upseller). My "service advisor", Ray doesn't appear to be compassionate or kind or even slightly happy imho. But I don't seem to have a say in who I deal with. Quoted $275 for a diagnosis is painful but understandable - even if that quote is higher than most. But then being told that my car will be kept for 4 days (which, in my previous experience, often turns into 6 or 7 days here), with no loaner cars available is unacceptable. Here's a thought: get more loaner cars? I'm just spitballing. But my experience is this: I won't walk out of there without spending two grand. Somehow, this dealership manages to empty my wallet, no matter what is wrong with my car. I could go in there and tell them that the USB port isn't working and they would say it's $2000. So yeah.... pretty untrustworthy and overall sucky. Update: the response from "Customer service" is a bot. It literally was posted one second after I posted my review. No one human would even have the time to read it fully and respond. So that's how much they care about their customers. Just post some random response electronically??? read more

I am extremely disappointed that Bob Smith BMW failed to disclose that the used vehicle I purchased had a repainted front bumper. I purchased the car on January 23, 2026, and after just one rainstorm, the paint is already peeling. That is unacceptable and indicates poor prior repair work. Your dealership had the opportunity to disclose that the front bumper had been repainted, and you did not. That is a clear failure to disclose material information that would have affected my purchasing decision. If you stand behind your vehicles and value your customers, I expect you to repair and properly repaint the bumper at your expense. This is a straightforward solution to a problem that could have been avoided with simple transparency at the time of sale. I have already filed a complaint with the State of California outlining this issue. However, I am still giving your dealership the opportunity to resolve this matter directly and professionally. All that was required was disclosure. That did not happen. Now I expect the issue to be corrected. I will continue to pursue this matter until the bumper is properly repaired. The responsibility here is clear Sent to the State for review: I am filing a formal complaint against Bob Smith BMW regarding a vehicle purchase made on January 23, 2026. On that date, I purchased a 2022 Subaru from the dealership. At no point during the sales process was I informed that the front bumper and passenger door had previously been repainted or refurbished. Within one month of purchase, the paint on the front bumper began peeling, revealing what appears to be prior repair work. Had I been informed that these panels had been repainted, I would have reconsidered purchasing the vehicle or negotiated differently. The failure to disclose prior bodywork deprived me of the opportunity to make an informed decision as a consumer. I have contacted the dealership and requested that they correct the issue. As of this filing, I have received no response. Selling a vehicle with undisclosed prior repainting or body repairs is misleading and unacceptable. Given that the defect surfaced within one month of purchase, I believe the dealership bears responsibility for correcting it. I am requesting that the appropriate state agency investigate this matter and require the dealership to either: Properly repaint and repair the front bumper at no cost to me. I am seeking a fair resolution and accountability for the dealership's failure to disclose material information at the time of sale. read more

See all

Service Manager Fernando looked me dead in my face and said "you got 2,000 more miles out of it." That's not the point! A couple of months ago I took my car in for its first service. My advisor was Ray and he was nice until I asked him if my brakes were checked like I requested. Ray said your brakes are just dirty that's why they are squeaking. At 8500 miles for my brakes to be squeaking when I brake at fast or low speeds doesn't really give dirty breaks. I spoke with Fernando this same day and expressed my concerns about not being heard and being brushed off and in front of other customers. Fernando told me they aren't allowed to tell customers the brakes are dirty because they don't know that to be true. Maybe a month later, my car screen says "brake service due" "change pads" so they weren't dirty and the brakes did need to be done. My concerns were right. I called Fernando and he NEVER called me back. When I dropped my car off for service today I brought up the brakes again and then went to go talk to Fernando. Fernando didn't care anything about what I was saying then goes they could just be dirty. In that moment I realized most of the men here DONT RESPECT WOMEN AND DONT TAKE OUR CONCERNS SERIOUS. Because last time he told me they can't tell customers it's because the brakes are dirty. He breaking his own rule or bmw's in that moment. I walked away. I should mention the last time I spoke with Fernando at my first service appt he mentioned customers like to go the lemon law route so we have to be careful and I replied you're mad at consumer rights? But brakes squeaking and going out at less than 10k miles is crazy. So I explained to Fernando today about the message coming up in my car and how I was treated and not taken seriously last time wasn't ok. And that's when he said "you got 2k more miles out of it'" again not the point and honestly so fucked up how they talk to me. I am a customer and the customer service here is just rude and off putting. I had anxiety going in today based off of my last time there and it wasn't better this time. Also, Last time they paid for my uber home and back to pick my car up. Today they only paid for my way home - when did this change? As much as we pay for our cars and services it's unfortunate and unacceptable. It's really just about listening and being kind to clients. You never know what someone is going through and honestly leaving there these last two times I've been made to feel less than and as if I or my concerns don't matter! Thanks so much to Ray & Fernando for making me feel like shit. read more

Just got another 5 series. Theresa was amazing. Super simple process and she was so helpful.

Once you buy, they say good-bye. On service, they are always upselling you on something. I am sure within 40 seconds of this post I will get an automated reply apologizing. I doubt anyone reads these emails. read more

We haven't purchased a vehicle yet, but our experience test driving the X3 with Andy was so good we had to leave a positive review (which we almost never do). We walked in on a Saturday afternoon and Andy immediately took great care of us asking all the right questions, being kind and patient, and really listening and understanding what was important to us. On the test drive he continued to make us feel comfortable and let us digest what it would be like to drive the car every day, which in our experience is something most salespeople struggle with. Andy clearly has a ton of experience selling cars and it shows in how he handled our first interaction with him. Our time with him was a stark contrast to our other test drives of the day. Hopefully we are able to work out a deal as we would love to give Andy our business! read more

The first time my parents visited, no one greeted them when they walked in. The second time, they were acknowledged, but when they attempted to negotiate the rate, they were bluntly told they should only purchase cars they could afford. My parents were left speechless and chose to walk out. I would never recommend a place that treats customers this way and makes them feel discriminated against or unwelcome by the MANAGER. read more

John Hizon in the service department is phenomenal. He first helped me when I had my X3 M40, and I later drove all the way from Santa Monica just to see him again when I experienced a similar sunroof rattle in my x5. He consistently goes above and beyond to ensure issues are diagnosed correctly and fixed properly. His knowledge, professionalism, and dedication truly set him apart. He is a true gem, and I sincerely appreciate all that he does. read more

We were in a few days ago and had the best experience with Hovik. Very friendly, professional and knowledgeable person. He provided us superior customer service!!! We have been coming to Bob Smith BMW Calabasas for many years. The staff here is wonderful and the service is always exceptional! Big thanks again to Hovik and his team! read more

Bob Smith BMW - i4 - Car Dealers Near Me - Calabasas, California

Love my new 2026 BMW 530i--smooth, quiet, and packed with comfort and performance. Although there are a lot of new buttons and gadgets, they have an inhouse "genius" to ask all the questions. Wayne is the ONLY one who understands what a customer wants and delivers it with a hearty laugh. Great pricing, patience, and helpful in explaining options without pressure. Highly recommend both the car and working with him! read more

I want to begin this review by stating that I've leased and purchased multiple vehicles from this dealership over the years and everyone I've worked with has been fantastic. This review was not due to a specific individual. This review is due to Bob Smith BMWs use of CARFAX as their source of truth. In 2017 I purchased a CPO 2014 BMW from this dealership. At the time of purchase a CARFAX was provided by the dealership (see attached photos) showing the car had not been in any accidents in the last three years and had a clean title. Wonderful, lets move forward with the sale, all was well. Fast forward to my recent trade in of the CPO 2014 BMW and purchase of a CPO 2022 BMW. During the inspection of my old vehicle they suddenly found issues with the paint. Why was this not discovered during their CPO process? They then provided an updated CARFAX showing the car was indeed in an accident before my purchase in 2017. Now, before the dealership responds and says its out of their hands due to the CARFAX not being updated, they refused to adjust the price of the trade in or drop the price of the new purchase to compensate. They basically told me to eat a dick, just not in those words. This dealership not only overcharged me for my previous vehicle, they also devalued my trade in. They essentially stole thousands of dollars from me. Moral of the story here is do NOT buy CPOs from this dealership. They're not certified (eg, paint detection detailed above), and their use of CARFAX as a source of truth is equivalent to dogshit. read more

See all

Avoid! Avoid! I am very disappointed! Avoid them if you value your time and money. Inflexible and unpredictable service that you can't trust. I towed my car with hydraulic problem. After 2-3 days they came back with the claim that the wire under the car was chewed by an animal?! I live in the city and have parked my different cars in the same place for over 20 years. I had no choice and they charged $1550 to fix it. I kept a loaner in the same place with no issue until they finished my car after a week. I took the car home and after 2 days, it had the same issue. I had to tow the car back. After 2 days they came back and said animal chewed the wires again?!? Total BS because they didn't want to admit their poor repair and initial diagnostic of the problem. They charged another $1250!? I was very upset. I don't live in the zoo or a farm. I bought cars from them before and used services but this last time they showed their true face! Avoid them! read more

Worst service ever my car has full warranty its a new car they keep trying to charge me horrible attitude with Rob Meyers no costumer service skills at all i get better service at burger king horrible management read more

Bob Smith BMW - Front - Car Dealers Near Me - Calabasas, California

This week I brought my 430 I can in for service of brakes and a motor mount. My service advisor, Rob Meyer was very professional. The price he quoted me on the initial phone call was exactly the same as the final price. He called/text me back in a very timely manor. I would highly recommend this business and my advisor Rob Meyer. read more

Bought a new X4, with James Merrick as our 'one'. James is an amazing salesperson, very knowledgeable and very professional. He was a pleasure to work with, and we highly recommend him if your going to Bob Smith BMW in Calabasas for a new BMW read more

I've been taking my car for service at Bob Smith BMW for a very long time. I continue to get great services from my advisor, Paul Simms. Paul and I have been working together for a long time. From the start, Paul is always friendly, professional, and clearly knowledgeable. Paul took his time and listen to my issue and also explain to me in detail, making sure that I understood everything without any pressure or upselling. What really impressed me was how he went above and beyond everytime I bring my car in for service. This is probably why I am loyal to Bob Smith BMW and to Paul. It is rare to find someone that provides consistent positive experience year over year. Highly recommend, Paul for anyone in need of car service! read more

Jacob Kline The Document Clerk @ Bob Smith BMW went about & beyond after I sold my BMW & they refunded the reminder of my BMW Ultimate Care + 3 Agreement...this is the kind of dealership that I want to buy cars from! A dealership that not only cares about you when you're buying a vehicle, but a dealership that goes above & beyond to get you every penny of your hard earned money and keeps their word and gives you the pro-rated difference of what you didn't use on your warranty! This was my second purchase of my BMW that I drove 2 hours away to buy from Bob Smith! Way to go!!! Jacob I will be back to buy my next M5 from Bob Smith BMW you can bet on that!! Thanks so much! Turner, read more

Bob Smith BMW - Trading in my First BMW at Bob Smith for my second BMW M5 - Car Dealers Near Me - Calabasas, California

DON'T GO. I booked my one year service/oil change 6 weeks ahead. When I checked in with the service writer at 8:07 am (time booked was 8:30 am) and asked to pick up my car at 3:30 pm, Juan Mora the service advisor said they could not guarantee I would get my car back the same day. This was just an oil change! He suggested I try Rusnak BMW in Thousand Oaks as their service department was not as busy. I was about to leave with my car when another person came over and said they could get it ready for same day pick up. I told the advisor that the wiper blades were not and have not been working properly for a car only 10 months old with 3000 miles and he suggested replacing them but they were not covered under new car warranty. The same service advisor Juan Mora said that as I did not buy my car from this dealership I should not expect the same level of service as a customer who purchased it from them. Perhaps if they had a good salesperson and willing to dealer trade I would have purchased my car there! Adding insult to injury, they charge an additional 3% fee for the convenience of paying with a credit card, they do not accept checks, Venmo or Zelle and when I had to search my purse to come up with the cash I was given a dirty look. I am pretty sure they accept checks as down payments when people purchase new cars. Needless to say I will not return to this dealership for service or recommend for new sales. I will also post this to other social media apps so people know what they are getting before they go for an appointment. read more

I'm soo happy with the service I received at Bob Smith BMW!!! Justin went above and beyond to get me the exact MSport 228i car I wanted with the best deals compared to other dealerships in LA. His professionalism, friendliness, and customer service skills were admirable and I would absolutely do business with him again. I strongly recommend him to anyone looking for their next BMW! read more

Bob Smith BMW - Car Dealers Near Me - Calabasas, California

I purchased my BMW here in 2023 and I'm still with them today. My experience with Bob Smith has been nothing short of exceptional, but what truly makes the difference is Rey Silva, my service advisor. Rey consistently goes above and beyond to make sure I'm taken care of every single time. No matter how much time passes between visits, we always pick up the conversation right where we left off, which really shows how much he genuinely cares about his customers. This dealership stands by their work, honors their warranty, and actually wants you to be happy, something you don't always get at other dealerships. If you're buying a BMW or need service, I highly recommend BMW Calabasas. Ask for Rey Silva when you need that service, he's the man. read more

I'm very disappointed at my service advisor Rob, who in the past had been very nice. I called to inquire about a lost key fob for my 330 eye and about what it would cost to replace it. He was very short with me on the phone and replied that it would be about five to $600 for the key and another five to $600 to program the key equaling between $1000-$1200.. I was shocked by the price as I had called a couple dealers before and I've been going to Bob Smith for about 12 years. Fortunately I called around and Santa Monica. Bmw helped me out for about a quarter of that price. I'm not going back to Bob Smith. They have lost my business and I feel like a very neglected customer read more

John has been taking care of my BMW for years and is always professional, honest, and extremely helpful. He consistently goes above and beyond, and I truly appreciate how he always looks out for me and makes the entire process easy and stress free. Bob Smith BMW is always pleasant, organized, and clean, and the entire team truly takes care of you. Everyone is friendly and welcoming. Highly recommend! read more