This is a review of the experience buying a used car from this place. It is not a review based on owning the car for more than a few days. I may come back for an update later on, reviewing this particular vehicle.
Now, the people who wanted a better experience and so left very low ratings may not have enough experience buying a used car. I do.
Gone are the days when I stupidly fall in love with a brand new car and pay whatever the dealer asks for it. Been there, done that, wised up.
I have had luxury cars all my life. Among those, I grew up with Cadillacs, Jaguars and Mercedes. I had two Mercedes -- great cars. But I have also had several Volvos and I like them best for practical and now cosmetic reasons. My first car was a Volvo when I was in college, my most recent cars have been Volvos.
I know a lot about Volvos, so when I decided to get a "new" Volvo, I knew exactly what to look for. I also knew what to expect when going to a used car dealer. I don't expect them to hold my hand, flatter me, appreciate me. After all, even though I am sure they make up to a 100% profit on each vehicle, used car sales don't make billionaires.
All I want is an efficient, polite, respectful sales person to let me ask questions and inspect the car. This place had that, did that. Tom was all these things. He was fair and he even made things a bit more convenient and reasonable. The price was good. I was willing to pay it, because I wanted the particular model, exterior finish and interior appointments that this vehicle had. I have been looking for about 5 months, so when I saw this, barring something really bad, I believed I would get it.
Tom was responsive every time we contacted him. Everything went as he and we agreed from start to finish. He allowed our mechanic to spend an hour going over the car thoroughly. Our guy gave it a clean bill of health.
Was the car flawless? No, of course not. Most of what was "wrong" with it is cosmetic and can likely be fixed for a modest price. It is a gorgeous car and that helps. It has the premiere package that someone paid for up front when it was brand new. I got the benefit of that with all the depreciation removed.
Now, the one little disappointment was how dusty it was outside. They have a once a week cleaning service and we missed it. There was a fire that spewed ash all over the Valley -- can't blame the dealer for that. Once we washed it (just go down the street -- there is a decent car wash on Reseda Boulevard nearby), it looked beautiful.
Believe me, I will be back here updating this if I find something catastrophic to report (look at all my reviews. I don't pull any punches). Also, I only buy cars I can pay for in cash now. So, I save up, see what I have, and select my vehicles accordingly. If you want to finance, go lease or buy a new car. If you want a used car, you have more power with cash. Simple as that.
Thank you Tom. I appreciated your matter of fact, professional approach. read more