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    SoCal Auto Group

    3.7 (145 reviews)
    Closed • 10:00 am - 4:30 pm

    Services - SoCal Auto Group

    Auto loan

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    Recommended Reviews - SoCal Auto Group

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    Reviews With Photos

    BMW 428i
    Yuriy Y.

    Bought my car from Dimitry at SoCal Auto Group -- honest, easy transaction, and the best deal in the country. Great experience from start to finish. Highly recommend!

    My Gold Standard Insurance, these were my "exclusions" what a joke
    Dawn R.

    ***UPDATE 2*** My car is finally fixed but the mechanic stated that while replacing BOTH batteries he found that the box behind the battery was welded on the inside so there would have been no way for the car to code and show there was an issue with the batteries. ***UPDATE 1*** Finally heard back from Tom who literally told me "good luck" on getting help through legal avenues since that they would not be helping me. Also, when I purchased the car Tom told me my car the T5 was a 5cylinder vehicle when in fact it is 4cylinders. Also now they found an oil leak. So its $5000 on top of the $16,000 for the car on top of the $4,000 for the Gold Standard warranty. Tom did mention that he has seen my reviews so that is a plus but I am not done yet :) The owner is listed as Voronkov Dimitry if anyone knows this person you might want to let them know how Tom is ruining their business. On 11/13/2021 I purchased a 2015 Volvo XC60 from Tom who explained to me the vehicle was as is but that there was a policy that I could purchase that would cover my engine and transmission (along with a few other things) for 3yrs AFTER the 3yrs my engine and transmission was covered for life. Since I had to come back to work (in the office) I felt that even though the car had 90,834miles the extra insurance would cover me (Gold Standard Automotive Network). I drove the car less than 400miles and my dashboard started lighting up, I immediately took the car to Volvo and this is what they found; Pads and Rotors in the front - $873 the insurance is offering $200 Thermostat replaced $671 the insurance is offering $370 ECM Module $1,969.31 the insurance isnt offering anything towards this Battery replace (the car is a turbo so it has 2 batteries) $572 the insurance is offering $150 Engine Mounts (there are 3 needed out of 5) 1) $479, 2) $169, 3) $704 the insurance is offering nothing towards any of them stating (wear and tear that I should have seen before buying the car). Oil Filter/Change $141 the insurance is offering $80 Bumper Cover (Labor Only) $92 the insurance is not covering anything towards that My Total $5999.92 my Gold Standard Insurance is willing to pay $730.07 I learned from a Lawyer that 1 - One general rule is IF you pay for the 'warranty' it is not usually a warranty, but instead a service contract with different rights and remedies; 2- Another general rule is IF they sell you a service contract they may NOT sell the car "as is." Of course this was not explained. They were able to see that the codes on the vehicle were erased 2 days prior to me buying the vehicle - so even if I had a code scanner with me I would not be able to see the codes once they were cleared. I haven't even made the first payment on the loan (I did get a GREAT rate from my Credit Union so that good) but for now I have to fight this out with the insurance and Volvo - I drove the car less than 400miles and its looking like I will have to pay over $5,000. The Lemon Laws dont apply to my car so I am looking for an Auto Fraud Lawyer, if anyone knows of one please refer. For now I urge you to stay away from this Dealer, Tom only sells by appointments and im sure that's how he is able to have the cars "ready" for sale. Im sure he will never see this and probably doesn't care if he does but Tom you ought to be ashamed of yourself, I brought you basically a cash sell and you continued to tell me how good this car was and if there were any issue that the Gold Standard Insurance I bought would definitely help me, that was $4,000 down the drain to only pay another $5,000 a month later. I would love to wait for Karma to do her thing but for now I will be finding Legal Counsel and im also contacting the Federal Trade Commission, The Better Business Bureau, the DMV Investigations Division and the Bureau of Automotive Repair. I hope this helps somebody else and wish I would have read the reviews before buying - Wish me luck :(On 11/13/2021 I purchased a 2015 Volvo XC60

    1990 Lexus LS 400 bought from Socal Auto Group

    READ REVIEWS BEFORE YOU BUY A CAR FROM THIS PARTICULAR "DEALER" Everything seemed fine from the beginning. Then the water pump failed. After our mechanic opened up the front end, he found massive amounts of oil leaks coming from everywhere. Pretty much had to replace every oil seal. $$$$$$$ When we went to inspect it, everything on the top of the engine was nice and Armour all shiny! I admit, I fell for that one. Next time I'll bring my car jack and inspect the undercarriage. If I would of seen how bad the car was I would of ran and fast outta that lot! STAY AWAY FROM THIS DEALER

    Feel lucky to buy for my son first car , lowest price on the Internet , Nice and professional service , my son his love that car , Thank you very very much

    Awesome new, fun, & fast convertible!
    Duncan B.

    Really, really happy with Tom & my deal! After owning over 40 vehicles so far, I'm a stickler for getting a great car, at a great price, with great service. What I like to call the 'Triple G's', of the car buying process. These guys know how to do it, & do it right.

    Everything looked fine at the beginning, clean, good carfax. Then there was the gear shift failure on the day I bought it, and the car ended up stalled on the road. I had to find a tow truck, and ultimately it cost me over $5000 and weeks to fix the issues. If you're buying a car here, be prepared to spend an extra $5000 on repairs, as well as the corresponding time and effort. Similar problems mentioned repeatedly in the reviews, there must be a reason! Stay away from this place!

    Worst dealer I've ever bought a car at. A few days after purchasing my vehicle I got a check engine light days after that I got a drivetrain malfunction error message. Contacted the business all he had to say was take it to get checked maybe it's nothing mayor if you do plan on returning the vehicle that's not going to happen.

    They sold me my dream car!

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    Dimitri V.

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    7 months ago

    These guys gave us a great deal and even helped us deliver the car to my daughter a cpl hundred miles away.

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    3 years ago

    They where rude didn't want to lower price and the car has some bad effects on it. Bad sales person

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    Page 1 of 4

    Ask the Community - SoCal Auto Group

    Review Highlights - SoCal Auto Group

    “Then we came across Dennis' dealership; my husband found a great truck and he bought it, easy and simple”

    Mentioned in 18 reviews

    Read more highlights

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    Lexus of Thousand Oaks - This is the truck

    Lexus of Thousand Oaks

    (637 reviews)

    After twelve years since our last car purchase, we weren't sure what to expect, but the team at…read moreLexus of Thousand Oaks made us feel right at home. The atmosphere of the facility was warm and inviting. Our sales person, Lorenzo Mendoza, went above and beyond to take care of us. He was very patient and helpful, ensuring all our needs were met without any pressure. The financial manager, Mori, was also helpful with answering our questions regarding the contract. Thanks to the both of them, we're officially driving home in a new Lexus IS350! If you want a stress-free car buying experience, go see Lorenzo and visit Lexus of Thousand Oaks--it's well worth the trip! -Efren and Cristina

    TLDR: Kimberly Campo at Lexus Thousand Oaks gaslit us over an $8k price increase from one day to…read morethe next on the same vehicle due to it "actually hitting the ground" My husband and I had a truly atrocious experience with Lexus Thousand Oaks. Upon filling out a general inquiry with interest in purchase of a GX 550 on the website, I was contacted by Kimberly Campo, a sales person at the dealership. I explained our interest in the vehicle and what trims and colors we were most interested in. She immediately began offering me vehicles on the lot that were in direct opposition to what I had just stated I wanted. We had already placed a deposit at another dealership, as is standard practice for the GX at this time, but wanted to inquire whether Thousand Oaks had our vehicle already in stock. We are well aware that dealer markups have become standard practice at most dealerships on this model, and while we did not desire to pay any markup, all we requested was transparency. From the initial interaction, the Thousand Oaks website and window stickers do not indicate the markup that is added on the lot. Kimberly made it clear that Thousand Oaks does include a markup on the GX and proceeded to inform me of all the unwanted paint and leather protectants that would get on all of their vehicles. I informed Kimberly that we had placed a deposit at a dealership who proudly sells at MSRP, and that we weren't interested in moving forward with Thousand Oaks at this time. Kimberly contacted me again the following Thursday and told me she had several new allocations including the vehicle that I had expressed interest in (an Overtrail in Earth). It would be arriving the next day. I confirmed with her that there would be markup, which she confirmed at $5,000, and then I asked her what their price would be on that particular vehicle. She took the $79k MSRP for that VIN, added the $5k and informed me it would be $84k. While we hoped to purchase at MSRP, we were tired of waiting on that vehicle, and we set an appointment to come and see her on Saturday prepared to pay that amount. We called on Friday afternoon with availability to come earlier than intended, and Kimberly stated she wanted to ensure the vehicle was still there prior to us driving over from Ventura. She confirmed it was still available at which point she texted me the window sticker at $92k. I immediately called her back and asked how the vehicle price had increased so much from the day before and she informed me that the price she shared was the price before the vehicle hit the ground. This had not been clarified, nor did she insinuate that if I came in to purchase on Thursday I would be saving myself $8K on the vehicle. I told her that we would no longer be coming down, because I found her (and quite possibly all of Lexus Thousand Oaks's practices dishonest and manipulative) to which she happily replied "I'm okay with that". Needless to say, we won't be shopping at Lexus Thousand Oaks now or ever. Regardless, we purchased our Overtrail in Earth on Sunday without a dealer markup, and we are so happy to have supported honest business practices in lieu of this sham.

    DCH Ford of Thousand Oaks - Stranded in the middle of the night. iPhones don't show how dark it was that night.

    DCH Ford of Thousand Oaks

    (696 reviews)

    After having a service done at EnvisionFord in Oxnard, I decided to drive the 30 extra miles (I…read morethink that clarifies how I feel about THAT dealership ) to give DCH Ford of Thousand Oaks a shot. Pretty much everything about the experience there was so much better. The 40k mile service is basically a glorified oil change (oil change and new cabin air filter) I was a little early but was still checked in quickly and professionally by Tony prior to my actual appointment time. He clearly informed me of the work to be done and an approximate time it would be done. While waiting in the lounge a technician came in and gave me a spare set of keys he happened to have that fit my brand of roof rack mounts. That was unexpected but cool. The service was done quickly but the best part was that while checking out I was simply told that it was all green lights on my vehicle nothing additional was needed. I was honestly expecting a Jiffy Lube style full court press to add additional services. All in all, great experience.

    Go to Galpin or Price. Avoid DCH because of one word: dishonest. And because of a culture that…read moreappears to condone dishonesty. Luis "Lou" Fajardo lied to my face. I brought my Ford Mustang Mach-E to DCH Ford of Westlake for a lease return. Lou told me I could not return it there because, according to him, "In California, you are required to return a leased vehicle to the same dealership where you originally leased it." When I told him that was absolutely not true (Ford Credit told I can take to any dealership), he doubled down -- and got condescending -- telling me this was the third dealership he'd worked at and that he knew the rules. And this wasn't a private conversation. There were three or four other dealership employees in the office with Lou while he was telling me this. They heard the entire exchange and stood by silently. Not one of them corrected him or said, "Actually, that's not the rule." They all watched while a customer was being given false information by someone in management. So I asked Lou a pretty obvious question: If I had leased the car from a Ford dealership in Eureka, California, would I really be required to drive hundreds of miles back to Eureka just to return it? That's when he suddenly pivoted. Now the "California requirement" disappeared, and Lou told me the real problem was that they didn't have room on their lot. He literally told me to go look at the lot because they didn't have space for the car. Even that explanation was bogus. This was a lease return, not me asking DCH Ford to buy my car and permanently add it to their used-car inventory. If the dealership doesn't want to purchase the returned vehicle from Ford Credit, it goes through Ford Credit's normal lease-disposition process. If "we don't have room" had been Lou's answer from the beginning, I would have been frustrated, but at least he would have been straightforward and honest with me. If you don't want to take the lease return, just say it. Don't lie to me about a fake California law to make me go away. That's not just poor customer service. That's an integrity issue. And when several other employees hear it happening and nobody says a word, it raises a much bigger concern about the culture of the dealership -- not just the behavior of one manager. Customers should be able to trust what a dealership manager tells them. If you don't want to accept a lease return, tell the customer the actual reason. Don't invent a California requirement to get them out the door. I can deal with inconvenience. I have a much bigger problem with dishonesty. I've leased a vehicle from Galpin before. I'm interested in Ford's upcoming Fathom EREV. DCH Ford of Westlake - the one in my backyard - will not get my business. If honesty and integrity matter to you when choosing a dealership, I'd seriously consider whether they should get yours.

    SoCal Auto Group - autoloanproviders - Updated October 2026

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