Huge shout out to Gabe, Nancy, Leo, and anyone else behind the desk when we bought today 7/9/26!! Car buying is never easy...and for us who live on a farm and don't necessarily look "nice car worthy" it's even harder. The people here at BMW treated us with nothing but respect from the very beginning. Other dealerships lost good customers because they ignored us or snubbed us as "less than". All we were looking for was a dealership to treat us with respect and we would make it happen. The men and women here at Rusnak made that happen. Gabe met us at the door with a huge smile and a welcoming presence. We knew exactly what we were looking for and he let us test drive a pre owned m4 competition. The moment we drove it we knew that is what we wanted. We looked at the new inventory and found the exact build we were looking for and it just so happened to be on the lot upstairs. We are now the proud owners of a 2027 BMW M4 Comp Xdrive. Thank you Gabe for the amazing sales experience. Thank you Nancy for the incredible finance experience. And thank you Leo for the great trade in value for our vehicle! We will definitely be coming back here for our next M BMW read more

Rusnak BMW - Car Dealers Near Me - Thousand Oaks, California

This review is about the Rusnak BMW Service Dept. When I brought my car in for my oil change appointment at 11:00. I had planned to wait for what should be a 30 minute service, but was informed that because they were backed up and it was so close to lunch, my car wouldn't be ready until at least 2:00. It ended up being closer to 3:00. At least Rusnak paid my Uber transportation home and back. The Service Advisor tried to sell me on two additional services because "they were almost due". Rear brake pads replacement ($327) and Brake fluid flush ($325). I declined both and later verified using my car's computer system that these services were not due for 8,000 miles and 4 months respectively. 8,000 miles is more than I drive IN A YEAR. Rusnak's service department is not what I would call reputable. By offering me a discounted ($120) oil change, they attempted to add on additional services that were not even close to being due. While I've never had a complaint with the actual work done by their service department, beware that they might try to sell you on additional services not needed. read more

Worst experience ever. I paid in full with a $45,000 check for a vehicle, and the moment the check cleared, I was completely dismissed and ghosted. The sales process was incredibly high-pressure. I dealt with Nasir, who was highly unpleasant and rude. Nasir actually made an error on the contract after giving me the car, and instead of handling it professionally, he harassed me with phone calls to cover his own mistake. I regret letting my integrity stop me from walking away right then. When I later asked about upgrading to a larger model, they had absolutely zero interest in helping a paying customer. To make matters worse, the dealership showed and delivered the vehicle at 9:30 PM. Because it was dark and the car hadn't even been washed, I couldn't see the major bumper damage until the next morning. I sent a photo of the damage immediately, but received no response. When I pushed the issue two weeks later, they offensivly low-ball me just to take it back. This is a greedy, soulless factory dealership that only cares about the money, not the people spending it. Ladies, save your hard-earned money and take your business elsewhere. It should be called Amazon BMW- they make Bezos look kind and generous read more

Rusnak BMW - Sent this photo to them immediately. The car was dropped off at night and wasn't washed. . No response from them About it. - Car Dealers Near Me - Thousand Oaks, California

The service dept was great , Carl , director and Renee, .. I had major repairs done , other dealer on Van Nuys bl ,Brand Bl drop the ball on NEW engine replacement diagnosis UNDER WARRANTY! Leo in sales dept , manager was awesome too!! read more

I came in to look at a used car and was treated like family by Olen and the team. I found a deal online and when I got to the dealership I was shown immediately to my car even though they had only been open for 2 min. Olen approached me and my family and instantly gave me a great feeling about the car. I left with the car within 3 hours! Even though it was a short time I have never experienced customer service like I did at Rusnak. read more

This was probably the easiest buying experience I've ever had with getting a vehicle. Rex was absolutely easy to work with and he communicated very well. He responded quickly, answered all my questions and I felt very comfortable the whole time. Leo was also great to work with as he worked out an awesome deal for me with my trade in. From start to finish I give this place and its people a 10/10!! Thank you Rusnak BMW!! read more

I had an excellent experience returning my leased BMW at Rusnak BMW of Thousand Oaks. Mat made the entire process incredibly easy, smooth, and stress-free. He was professional, friendly, and helpful, and he clearly explained everything throughout the return process. I truly appreciated his excellent customer service and highly recommend asking for Mat. Thank you for making my lease return such a pleasant experience! read more

Honestly, by far the best dealership experience I've ever had - would work with Rex at Rusnak again in a heartbeat. I actually leased a car from them without ever visiting the dealership and it could not have worked out better. My salesperson, Rex, was so on top of everything - trying to make me a fair deal, sending me all of the pictures and information I needed, coordinating shipping, etc. In a world full of shady dealerships, Rusnak bucks that trend. Thanks, guys! read more

This car wasn't my first choice. I was talking to both Kote @ Rusnak BMW and another dealer. I wanted the other 430i. But over a few days of discussion, Kote was super helpful giving the info I need. Not pushy at all and no games. He was also willing to work with me to give me the best price possible. While the other guy couldn't even give me a straight answer when I asked for total price. That helped moving my choice to the 430i at Rusnak. On the day of getting the car, knowing I am located at Culver City, Kote offered to uber me to take me to the dealership (an hour away!) Kote was very friendly and patient with me in person, even when I arrived 30mins before close. The whole purchase process was smooth. Great experience overall with Kote and Rusnak BMW. Ask for him when you are looking for your next bimmer! read more

Rusnak BMW - Car Dealers Near Me - Thousand Oaks, California

Great experience, great service, GREAT deal. Rex my salesman made it very easy to do business. Had my new I5 charged up cleaned up and in the showroom to drive away. I was literally in and out in 1 hour. One of the easiest and smoother car buying experience I have had. Thank you to the Rusnak team in TO. read more

Rusnak BMW - 2026 i5 - Car Dealers Near Me - Thousand Oaks, California

The sales manager Gabi is awful. Rude, aggressive, changed the deal right at the end. Absolute bait and switch! Be very wary in dealing with them. I am in my current 8th Bmw lease and never had such awful and disrespectful experience!! read more

I went to BMW Rusnak just planning to take a look at some cars, no pressure or expectations. We were helped by Martik, and he was truly amazing. He was very genuine, patient, and incredibly helpful from the start. Even though we were "just looking", he took his time with us and showed us multiple options without ever rushing or pushing. He ended up showing us a car that was honestly too good to pass up, and he worked with us to make it happen. The entire experience felt easy and stress-free, which is rare at a dealership. If you're going to Rusnak BMW, I highly recommend asking for Martik. He really cares about his customers and goes above and beyond. read more

Rusnak BMW - BMW 330i - Car Dealers Near Me - Thousand Oaks, California

I recently purchased a BMW from Kote at Rusnak, and once again, he delivered an outstanding experience! This isn't my first time buying a car from him, and every time has been exceptional. Kote is always professional, attentive, and truly takes care of our family when it comes to making a great deal. I'm also impressed by how sharply dressed everyone at Rusnak is--it really enhances the overall experience. A special shout-out to Nancy, the best-dressed finance manager! She made the financing process smooth and enjoyable. We seriously love Kote--almost as much as we love our BMW! If you're looking to purchase a BMW I highly recommend visiting Rusnak! read more

Rusnak BMW - Finance in Style - Car Dealers Near Me - Thousand Oaks, California

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In the middle of a deal with these people, they tried to change my interest rate without even letting me know. Very dishonest people...it could've been a very easy transaction. Not even a sorry when they tried to slip it by me and I found out. read more

This review is for the service department. I had previously used a different dealer for service on my BMW, but the customer service had declined so decided to try Rusnak BMW. Made an an appointment for an oil change for my BMW online. Process was seamless. Arrived for my appointment and I was greeted right away. Zack, my service technician, made it clear up front what the service would include and I appreciated that he did not hard sell any additional services. Less than two hours later the car was ready and once again, no hard upsell. The space is clean and bright with coffee and tea available for those waiting. Absolutely will return for any service needed. read more

Our client advisor, Martik Gharibian, was fantastic. We just went to look at a X7, but he was so gracious to give test drives. He was calm, polite and extremely professional. He did not pressure us at all because the car sold itself. Martik searched all across other dealers to see if he could get the car, with the exact options we wanted and found it! He was patient and supportive. And when we came back to pick up the car, he had to displayed beautifully with a bow and everything. We had a great experience at Rusnak BMW! read more

Rusnak BMW - Car Dealers Near Me - Thousand Oaks, California

We were in Westlake Village so we stopped by the parts department to get some windshield wiper fluid for bf's car. We have been getting BMWs here for years! Mehron is amazing but I don't know if he's still here. I think he might've gone to the Audi dealership James in the parts department is awesome!! read more

Rusnak BMW - BMW clothing - Car Dealers Near Me - Thousand Oaks, California

My husband and I have both had our cars serviced at this location and have had great experiences. Upon arrival, you are promptly greeted and directed to your service advisor. The service advisor, Josh Gates, quickly helped set up my car for service as well as arrange a rental. The process was easy and smooth. It's not like this at all locations, so we're happy to have had such good experiences here. We will be coming back once our leases are up for another BMW. read more

We had the best salesman today at Rusnak BMW, Thousand Oaks. His name is Robert Trematerra. We first went to 3 other lots nearby in walking distance and not one of the salespersons at those other location measured up to the service we got from Robert. He is professional, very knowledgeable, funny and did just the right amount of sales pitching... not like some salespersons who you literally want to run from... you know the ones I'm talking about. Our experience was great and should I go for the M2 Coupe I will definitely go through him. One of the nicest experience I've had while looking for a new car. I'll be back Robert. read more

My experience at Rusnak BMW with Kote was exceptional. I had been searching for an X3 for over a year and had spoken with no fewer than five BMW dealerships across Los Angeles. From the very first call, Kote stood out immediately. He was calm, knowledgeable, respectful, and refreshingly transparent--no pressure, no games, pure professionalism. It was clear right away that I wanted to move forward with him. Kote made the entire process seamless and genuinely enjoyable. His communication was clear and prompt, and he guided me through the purchase of my X3 with ease and care. I felt supported every step of the way. I also had wonderful experiences with Ben and Roman, the BMW Geniuses at Rusnak, who took the time to walk me through the technology and initial car settings with patience and expertise. Darren Evans, sales manager, was very helpful and friendly. Rusnak BMW delivers a truly elevated, thoughtful experience that feels worlds away from the stereotypical dealership visit. I will absolutely return in the future, and I can't recommend Kote highly enough--he sets the bar for what a modern car-buying experience should feel like. read more

The manager is a great guy. Great place to bring your BMW!! I bought the car in for recalls. Thank you for taking care of my car!!

I paid the dealership for inspection and fix of a problem on my car. Then the problem occurred again. When I called service, they asked to charge another $300 for inspection and completely failed to mention the previous fix is under a 2-year warranty. Horrible service department. read more

Service department is a mess. Made an appointment and got there 15 minutes early although there were 6 service people standing around I was told to wait for my service person. Finally after waiting and waiting a different service tech said he would help me. My X4 only has 39,000 miles and all I needed was an oil change. After awhile I was told I needed a cabin filter and an air filter and an inspection at a price of more tan $1,100. I asked for my keys back and took my X4 to a local BMW mechanic and had the work done for $150. I also ordered OEM BMW filters for less than $100 and replaced them myself in about 10 minutes. Rusnak will never work on my car again and when it is time to trade in my X4 I will purchase my next BMW from another dealer. I do not trust this dealership. They must to told to up charge whenever possible. This was my third vehicle I purchased from Rusnak, they have lost a loyal customer. read more

Rusnak BMW in Thousand Oaks is the best place to buy a BMW. I bought my X5 M60i from Kevin Woods. I've bought cars from Kevin in the past. I don't even need to shop around pricing at other dealerships. Kevin always gets me competitive pricing. So no need to shop around. He will spend all the time you need. He will go over all your options to be sure you are getting the right vehicle. Fantastic person. Fantastic dealership. Fantastic service. Goli in finance was also terrific. All things BMW I only go to Rusnak in TO. Kevin is the best salesman out there. read more

We had a wonderful experience today working with Adel in sales and Stef in finance. They were both very courteous and helpful from start to finish. The process went very smoothly. We felt very comfortable trading in our old BMW for a new one. If you're in the market for a new or used vehicle, I highly recommend going to Rusnak. Be sure to ask for Adel and Stef when you get there. You will not be disappointed. These guys are great! read more

I had an issue with my new X5 purchased in March, there was a feature that I wanted and thought I had purchased... but sadly I had not... the dealership manager and another manager went to great lengths to present me with options to satisfy my expectations and ensure I left as a happy customer... I will definitely give them my future business read more

I purchased a car from Rusnak BMW in April and recently received a Notice of Intent to Suspend Registration from the DMV because the dealership failed to submit my proof of insurance. This should have been handled during the registration process or they should have clearly warned me that I need to do this myself. What's even more frustrating is the complete lack of follow-up and accountability. I've called multiple times, left messages, and emailed and no one has responded. I also want to specifically point out that the salesperson I worked with, MacArthur, has been unresponsive to questions I had after my purchase. The communication ended the moment the sale was complete and that's unacceptable for a premium dealership like this. This has been one of the most frustrating car-buying experiences I've had, and I expected far better from a dealership with this kind of reputation. read more

I recently purchased my BMW M3, which was a special order coming from Bavaria . It was my first time ordering a car and I thought it's going to be stressful given the fact I wasn't sure how long it would take, also the tariffs....On top of that I picked a green color for the car . Despite my many unknowns, I entered Rusnak BMW and met Robert. He made the entire process easy, from using the BMW configurator showing my beautiful green car with all the interior and exterior options, to suggesting me which options are truly useful and which might not be based on the car's color and other factors. Also Gabby was very kind and helpful They kept me always updated from the day I ordered the car until I received it When I saw the car at Rusnak I was super happy and excited but I was one more step away from having the car key, I needed to go to finance room , I always thought finance managers are scary persons but when I met Goli I thought I'm in heaven and an Angel is financing my green car , she did all paper works quickly also offered some very useful options but not pushy at all , like she really cares about customers to have a peaceful experience after they leave the dealership. Thanks so much everyone at Rusnak read more

If you don't want to waste your time, I suggest to head over to Bob Smith BMW. I had the worst customer service experience here. When I first walked in and asked if they have inventory of a X6 M60, the front desk looked at me like I just asked them a personal question that offended them. Then, Brandon Hartfield did not seem to truly want to help me out even in the slightest. When I asked what the payments would be for a lease, he just took his phone out and went on the "auto lease calculator" website. Something I could've done at home, and saved myself a 25 mile drive. He then was talking to me as if I don't understand what he was saying and even started to talk under his breath as I was walking away. It's disheartening because I bought my first ever BMW from this place in 2021 from Mickey and he was so nice. Sad to see how much things have changed since. I would not recommend this place, don't even waste your time. Head over to Bob Smith if you're looking to actually get treated like a true customer. read more

Ryan goes the extra mile! They stand by their deals and are fast, no nonsense spending hours there. Looking forward to the service!

Bought a new BMW just the other day, and the experience was fantastic. The service level is incredible, and a special shout out to Dayton who is a sales person who actually knows the cars! They put together a good deal and the entire process was very smooth. Best dealer around! read more

Thick in Service is amazing so friendly so detailed and he gets things taken care of for me

My daughter and I dropped off her BMW for service today. I had the opportunity to chat with the sales manager, Jeff K in the lounge area. Jeff is easy-going, approachable, helpful, and personable. I highly recommend him. He really knows his cars. He looks out for the customers and not just his interest. read more

Well- I was moving the order of my rings- my wedding rings that is, around on my finger, while driving. I of course dropped one into the steering column- yep- inside the column. They were able to find my ring!!! Whew! Thanks Rusnak!!!! Forever grateful. read more

Just purchased my 3rd BMW from Rusnak because they are simply the best. I have never worked with a better dealer over the years. This goes for sales AND service. Notice when you call them, service is #1 on the call menu... Regarding my buying experience... These days it can be hard to navigate the current market and you need someone you can trust. Dealers have a reputation lately for being greedy, and that is just the opposite of my experience at Rusnak. They are transparent and fair. Don't go in expecting the same prices as 3 years ago, but if you shop around and compare as I did (I went to ALL of the dealers within a 25 mile radius), you just won't find a better deal or buying experience. I'd like to specifically call out LeCoya, who has fostered a relationship with me and kept me coming back for a 3rd time. Without her outreach and warm personality, I most likely would not have purchased my last two cars with Rusnak. I will be back in 6 months from now for our 4th car from Rusnak for my wife. I would also like to mention Ryan, who helped support me during the post sales process. Such a nice guy and we had a great conversation. It is people like Ryan who make me enjoy the experience and feel comfortable at the dealership. Thank you Rusnak for keeping the best people and delivering in all aspects of the buying and ownership experience year after year. read more

Rusnak BMW - My dream car - Car Dealers Near Me - Thousand Oaks, California

Bob is the man! Exceptional service in a timely manner. He took on the job to replace my engine & I could not be happier! I will be a returning customer & I will refer Rusnak to everyone! Thank you Bob!!! read more

I have been extremely disappointed with the service that I have been receiving lately from Rusnak BMW. Every time that I schedule an appointment for service, I show up only to find that whoever I have an appointment with happens to be on break. Ever since Tara left, we have been bouncing around from rep to rep. Most recently, I went in because I thought my car needed an oil change. My brother and I arrived on time for our appointment, and, surprise surprise, our service representative (I don't remember his name) was on lunch break. There was no one at the front desk either, so I asked another representative to help us. She told us to wait for the receptionist to come back and that we would then fill out an early arrival form. I did not understand the purpose of this at all because we were on time, not early or late. When the receptionist finally showed up she said that she would try to get my service representative since he was apparently in the back room. There was no apology from him when he eventually came out to help us. The entire interaction he was very condescending and was not helpful at all. We were extremely disappointed with the service we received. For the amount of money we paid for my car you would think that we would actually receive good service. That's clearly not the case. Looks like it's time to find a new dealership. read more

Best service EVER! When I say everyone here went above and beyond to help me out of a tough situation, I mean, they REALLY went out of their way to find a solution for me that worked. Especially Vitali, Jeff, and Ken. These guys got me an amazing deal and handled my situation with such grace, kindness, and understanding. I will forever be a customer of theirs and I encourage you to visit them for all your auto needs! You will be beyond happy! These guys are not just out to make another sale, they truly care about their customers! read more

Brought my car in for service. Was easy to make an appointment, the drop off went smooth and they made sure I was able to get home. I was kept updated on the progress of the service and when ready they arranged to pick me up and bring me back to the Service Department where I quickly was able to pick up my car. It was returned to me cleaner than when I dropped it off! Thanks for the stress free experience! read more

Didn't have record of my appointment even though they were sending me texts reminding me of the appointment. Takes an hour and a half for an oil change. read more