1. Mazda Thousand Oaks

1. Mazda Thousand Oaks

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Thousand Oaks, CA

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Mazda Thousand Oaks

3.8 (31 reviews)
Closed 7:30 am - 8:00 pm
Updated 3 months ago

Services - Mazda Thousand Oaks

Routine automotive maintenance

Mazda Thousand Oaks Photos

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Waiting room

We scheduled a test drive in advance, but still ended up waiting a very long time when we arrived. On the day we were supposed to pick up the car, we had made the appointment four days earlier and even confirmed again two hours before our arrival via text. Despite that, we were kept waiting for almost 1 hour while they got the car ready. To make matters worse, they blamed us for not calling instead of texting, yet when we texted, Brandon responded. It's unclear why they didn't have the car ready as agreed. Additionally, they tried to force us to purchase an unnecessary theft alarm and increased the price upon arrival. Very disappointing experience. Definitely not recommended.

Soul red Mazda3
Cheryl Ann A.

The entire team from Tim, my Sales Agent; Joe, the Sales Director; Heather, Finance - they were all superb. They were very professional, transparent, not pushy, and very easy to work with. They found me the Mazda car I wanted in the preferred version and in the color I wanted. No high pressure selling, just honest and straightforward information and details. They listened to what I said, and genuinely were there to provide me guidance on what I needed and wanted.... and most of all - not in a pushy salesmanship way. I love them! I love the car I got from them! And I definitely will continue to do business with them for the maintenance services on my Mazda. Thank you very much! The best, most honest and service-driven team

Micheal F.

I would like to say that I'm a really happy owner of a Mazda vehicle. This is my second Mazda. If I knew then what I know now I would have purchased my Mazda MX-5 at Mazda Thousand Oaks. Not that I think the dealer I purchased my Mazda at is not a good dealership, they are. Mazda of Oxnard. But after repeated attempts to get needed service work done on my 2021 vehicle, after four visits over a 6 month period, I finally gave up and went to Mazda of Thousand Oaks. The difference? Mazda of Thousand Oaks is a great dealership. I was immediately made to feel welcome and was met with concerned, caring, professional, expert technical service. I was provided with a loaner vehicle, for two weeks!. It took two weeks to troubleshoot the issue and acquire the needed parts, one of which was the only one available in all of North and South America. The next available part wouldn't arrive until 7 months later from Japan. Once the vehicle was ready, I was back at the wheel of my car. The car that I drive 80 miles roundtrip daily. Jake the service manager was one of the most professional customer service specialists I've had the pleasure of working with. Freddy, the technician, who has serviced Mazda vehicles for over twenty years is a car whisperer. I was blown away at the level and care that I was treated to. Granted the vehicle is under it's original manufacturer warranty, but I've never received such caring service before for anything. My only regrets are: 1) The work was done in March and this if the first that I'm getting around to documenting this great service and for that I apologize to Jake and the amazing team at Mazda of Thousand Oaks. 2) That I never before considered purchasing a vehicle from this amazing business. That will not happen again. I look forward to the next time I return my vehicle for service to Jake and his team. Its really difficult to find a business that values their employees and their customers as much as Mazda of Thousand Oaks. They set an example that every business should follow and Jake and his team are sincere in their service. Go find that somewhere else!

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1 year ago

Great experience in dealing with Ashton. He was extremely helpful and made the car buying process go smoothly!

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Review Highlights - Mazda Thousand Oaks

The entire team from Tim, my Sales Agent; Joe, the Sales Director; Heather, Finance - they were all superb.

Mentioned in 6 reviews

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Pep Boys

Pep Boys

3.5
(391 reviews)

My husband came in last week. He noticed his car was having battery issues and came in without an…read moreappointment. Jose helped him out and got it all switched out in about an hour, very grateful for the attentive service he provided especially for a walk in.

I visited this location on March 15 to replace four tires on my work vehicle. I was told the job…read morewould take about 2 hours, but it ended up taking 3.5 hours. After that, they told me that two of the tires they installed were the wrong size and asked me to come back within three days to have them replaced. At that point, I was already frustrated with the wasted time and the need to return. I came back on Tuesday as instructed. The employee who helped me seemed unsure and told me it would take about an hour to confirm if they could fix the issue. After waiting 2 hours, I finally got my vehicle back. As soon as I got on the road, the car started shaking badly, so I had to return again. They rebalanced the wheels, which took another hour. By then, I had already spent around 6-8 hours dealing with this. A week later, I discovered that all four tires were losing air. On top of that, the TPMS system was not programmed correctly, and my dashboard showed incorrect tire positions. I tried going to other Pep Boys locations, but every time I was told the minimum wait time was 2 hours. Given how much time I had already lost, I couldn't afford to keep missing work. I called the company directly, explained the situation, and they scheduled me at a location near my home. I showed up at 8 AM for my appointment, only to be told the technician wouldn't be available for another 2 hours. At that point, I gave up and went to another tire shop, where they helped me immediately. Overall, I will go anywhere else for tire service but Pep Boys. I have never experienced such poor service from a chain. The staff were unprofessional, and their ability to fix their own mistakes was extremely disappointing.

Mazda Thousand Oaks - autorepair - Updated July 2026

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