I purchased my 2023 CX-9 from the Valencia Mazda, and it has been an awful experience. So when I started having issues with my brakes, I decided to bring it to the TO location. Kyler was AWESOME. I got new rotors and pads at a reasonable price and the work was completed very quickly. Definitely would recommend the service department. read more

I really appreciate the service advisor, Michael Hulette, and the technicians from Mazda. I called on a rainy Friday late afternoon with a battery that was worrying me as it was getting sluggish starting a bit more every day. They were very busy but were able to inspect the CX-5 and replace the battery! I know it can seem like a small thing but i was so happy knowing I was not going to be stranded some place with a dead battery after they finished! Thank you Michael and the techs that did the job! read more

BUYER BEWARE! This dealership/Matt plays games. Matt kept trying to get me to come in but once I asked for photos of the vehicle he said it wasnt available to view? Eventually I got photos. I asked if the sale price was correct only to find they added the pre-sale price to the OTD. When I mentioned this they said they will only honor the price if I came in, EVEN though they already confirmed the price and it should already be honored when Matt agreed to the sale price??? (Please refer to the screenshots) When I finally got the break down, they added "optional fees" but essentially told me they were mandatory. I said they are NOT and he kept standing his ground. I asked him to show the the product add-ons contract and he said he couldn't do that over chat (but in reality its because the contract says that these charges are VOLUNTARY). I told him that forced add-ons are actually something that's going through a lawsuit right now and he said he had to close the chat. I have screenshots of the entire conversation. read more

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Awful experience. They're all smiles when you're buying a car, but once issues pop up (just days later!), they completely disappear. I'll never purchase another Mazda from this dealership again. I bought a brand-new CX-90 PHEV at the start of April. Right away, it started making grinding noises from the transmission and surging at low speeds. I called the service department and was told it was "probably just breaking in" and not to bring it in unless it got worse. Well -- it did. I went on a drive with the shop manager, Freddy, who agreed it wasn't normal and kept the car to investigate. A few days later, they came back saying that "according to Mazda corporate, everything is normal and the car is safe to drive." Confused, I asked for more information -- still waiting for a real answer. I told them I refuse to drive it again until someone explains what's happening, how it's supposedly safe, whether it's causing damage, and what Mazda is doing to fix it. Silence. I've been calling and visiting the dealership constantly, but no one follows up. Joe, the sales manager, said I could "exchange" the car -- if I paid another $20k to cover "depreciation" after only six days of ownership (hard pass, Joe). Alex, the service manager, just keeps urging me not to involve a lawyer and instead to open a case with Mazda corporate (already did -- they promised a call last week, still nothing). I'm sure they'll try to respond here claiming the car is fine and I'm just being difficult -- but a quick look at online forums shows tons of similar complaints. I'm far from the only one. Mazda's quality and customer service have clearly gone downhill. Bottom line: I've never been this furious with a dealership. Spent $60k on a new car that's unsafe to drive, with no resolution in sight. Save yourself the grief and stay far away from this place. read more

I made an appointment a week ago for routine oil change at this Mazda of Thousand Oaks a day before July 4th. Jake was great helping me on the phone and in person. Very friendly, courteous, and above all very professional. Their computer was down for a few days, explained Jake. So, I signed on a hand-written, hand-drawn sheet of "work-in-progress-form" on a sheet of white paper. Everything went well except... I received a few hungry fleas bites sitting on the black couch in the waiting area!! 3 bites to be exact. There were no other customers then. So, I was the fleas' buffet platter of the day - ouch! Thank goodness that the oil change was completed within an hour. Otherwise, I may have donated more blood involuntarily. The work is done professionally, and with this little involuntary blood donation episode, I gave this service center a 4 star rating instead of 5. read more

We scheduled a test drive in advance, but still ended up waiting a very long time when we arrived. On the day we were supposed to pick up the car, we had made the appointment four days earlier and even confirmed again two hours before our arrival via text. Despite that, we were kept waiting for almost 1 hour while they got the car ready. To make matters worse, they blamed us for not calling instead of texting, yet when we texted, Brandon responded. It's unclear why they didn't have the car ready as agreed. Additionally, they tried to force us to purchase an unnecessary theft alarm and increased the price upon arrival. Very disappointing experience. Definitely not recommended. read more

Mazda Thousand Oaks - Waiting room - Auto Repair Near Me - Thousand Oaks, California

I honestly do that have to many negatives about this place except they tried to up charge me when I called ahead and got a quote. My biggest gripe with this place is the mediocre waiting area and not offering complimentary snacks or drinks. If a basic oil change is 40 mins- 2 hrs they should offer water at least. Especially when hardworking people pay $130 for a basic oil change. And I will continue to leave 3 star reviews until they offer better customer service. I mean the Mazda in Santa Clarita is hooked up with comfortable chairs, free drinks, and snacks. Step it up Thousand Oaks! read more

I have been a BMW owner since 2011, and I have sworn by those cars because they have saved my life on a few occasions. However after talking to my card enthusiast, conducting my own research and decided that Mazda was the way to go. Contacted the Mazda dealership, corresponded via email with Leighton Lawton. Corresponded for about a week and he was able to find the model I was looking for with all the bells and whistles. I popped into the dealership this afternoon gave the test drive and I'm super pleased with the way it handles. The process of returning my BMW, X one paying off the last lease payments, and putting some money down this new car was very seamless Treated like a celebrity when you walk in the lobby. Everyone agrees and mentions congratulations as you walked by. The financial group was especially helpful and gave me some great advice and tips, and my payments lower than I expected I had to remove objects from my car and Leighton put on my new license plate and he took off my gradschool plate label I had almost forgotten that I left it there. He thought of every detail helped me connect Bluetooth instead of the app and he showed me how to turn the car on and off from the app. He's a rockstar is a great salesman because he's not trying to sell you anything and don't feel like he's some sort of predator where I have always felt that at other dealerships. read more

The entire team from Tim, my Sales Agent; Joe, the Sales Director; Heather, Finance - they were all superb. They were very professional, transparent, not pushy, and very easy to work with. They found me the Mazda car I wanted in the preferred version and in the color I wanted. No high pressure selling, just honest and straightforward information and details. They listened to what I said, and genuinely were there to provide me guidance on what I needed and wanted.... and most of all - not in a pushy salesmanship way. I love them! I love the car I got from them! And I definitely will continue to do business with them for the maintenance services on my Mazda. Thank you very much! The best, most honest and service-driven team read more

Mazda Thousand Oaks - Soul red Mazda3 - Auto Repair Near Me - Thousand Oaks, California

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Salesman Matt could not have been nicer on the day we bought a used car, but there was zero follow up on promises made afterwards. It's impossible to get a call back from him or his manager, Arthur. If you need ANYTHING after the purchase, make sure to get it in writing. Or better yet, just shop somewhere else. Terrible customer service, and they embody the crummy used car salesman reputation. read more

I decided to come in a couple months ago to see what Mazda was really all about. Prior to this I didn't really know much about Mazdas. Ashton Hall did a great job helping me understand what this brand has to offer. While I wasn't in the market to buy a vehicle, when I am ready to purchase a one, I will be back to do business with Ashton Hall. read more

I would like to say that I'm a really happy owner of a Mazda vehicle. This is my second Mazda. If I knew then what I know now I would have purchased my Mazda MX-5 at Mazda Thousand Oaks. Not that I think the dealer I purchased my Mazda at is not a good dealership, they are. Mazda of Oxnard. But after repeated attempts to get needed service work done on my 2021 vehicle, after four visits over a 6 month period, I finally gave up and went to Mazda of Thousand Oaks. The difference? Mazda of Thousand Oaks is a great dealership. I was immediately made to feel welcome and was met with concerned, caring, professional, expert technical service. I was provided with a loaner vehicle, for two weeks!. It took two weeks to troubleshoot the issue and acquire the needed parts, one of which was the only one available in all of North and South America. The next available part wouldn't arrive until 7 months later from Japan. Once the vehicle was ready, I was back at the wheel of my car. The car that I drive 80 miles roundtrip daily. Jake the service manager was one of the most professional customer service specialists I've had the pleasure of working with. Freddy, the technician, who has serviced Mazda vehicles for over twenty years is a car whisperer. I was blown away at the level and care that I was treated to. Granted the vehicle is under it's original manufacturer warranty, but I've never received such caring service before for anything. My only regrets are: 1) The work was done in March and this if the first that I'm getting around to documenting this great service and for that I apologize to Jake and the amazing team at Mazda of Thousand Oaks. 2) That I never before considered purchasing a vehicle from this amazing business. That will not happen again. I look forward to the next time I return my vehicle for service to Jake and his team. Its really difficult to find a business that values their employees and their customers as much as Mazda of Thousand Oaks. They set an example that every business should follow and Jake and his team are sincere in their service. Go find that somewhere else! read more

Mazda Thousand Oaks - Auto Repair Near Me - Thousand Oaks, California

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Spoke with Jazmine, saw a CX-9 on the Internet and wanted to confirm availability. She tells me to come in, vehicle is available, etc. I get to the dealership, and the car had already been sold that morning. Ridiculous, awful communication, zero accountability! And understaffed, i'm walking around the entire lot with no one asking to help. Stay clear from this dealership! read more

Service is top notch, the support staff (Joe, Jake, Alex) provide excellent customer care. Many thanks to the work they do, it's greatly appreciated. Our two Mazdas keep purring like kittens because of the quality of the car and the mechanics working on them. read more

Mazda Thousand Oaks - Miata - Auto Repair Near Me - Thousand Oaks, California

While their technicians do excellent work, they employ egregiously high mark ups for parts, as much as 75-100%. I contacted them about this, but they have refused to even acknowledge the concern. read more

New ownership, new name, new sign and yet (YAY!) SAME welcoming and trusted faces in the Service Department. I'm so glad to still see Joe & Jake when I pull into what is now (Browning) Mazda of Thousand Oaks. Always professional folks I can depend on! read more

Our sales rep Matt was helpful, honest and straightforward - refreshing to doing business without games. The manager Joe took the time to get to know us and helped us get a deal that made everyone happy. Matt and Joe made car shopping stress free and fun. read more

Matt was one of the most sweetest and professional salesperson we've had. He provided positive customer services and provided the best possible customer service and cost. He is a pleasure to work with. My husband and I have had the most amazing service from a dealership. Thank you Matt. read more

Went in on a Sunday to checkout the new CX 5 with no intention to buy and walked out a few hours later with a brand new car. Brandon was helpful, knowledgeable and so easy to work with. He made the process low stress, low pressure and incredibly easy. My experience here was the opposite of the stereotypical "car sales" experience. I would absolutely recommend this dealership and working with Brandon. I also worked with Sam on the finance side and he was incredibly helpful, detail oriented and made the process as easy as possible. read more

Great experience in dealing with Ashton. He was extremely helpful and made the car buying process go smoothly!

Hey everyone, I usually hate every salesman, always stressed to purchase anything big because I know they're gonna talk my ear off and make me forget or confused about what I actually want. Writing this review because Harry was the opposite. He was really cool and helpful and a real human, not a robot or trying to sell us on anything. Very relatable and just seems like a really good guy. This is the first genuine review I've ever wrote, so if this helps Harry, and I super happy. Go Harry, raise Harry, and if you're looking at Mazda's, go hang with Harry! Thanks for making that an easy, awesome purchase. read more

Customer service is horrible! Matt the salesman was swearing the whole time and was so rude! His manager there refused to come out of his office and talk to us. Worst experience! I have bought several cars and never had this poor unprofessional type of customer service interaction. They will never get business from me. read more

I had an amazing experience buying my dream car at Mazda Thousand Oaks! I highly recommend Harry Mays, who was very courteous and went above and beyond to accommodate myself and my family during negotiations of the car deal. Make sure to do business through Harry if you are looking for a new car. He will not let you down! read more

Extremely unprofessional dealership. All the way from sales staff to management. I really wanted to support a local business but happy to look elsewhere after my horrible experience. read more

It has been many years since buying a new car and I had a wonderful experience at Mazda Thousand Oaks. Salesman Jefferson Anaya was friendly, extremely helpful, approachable and very patient with all of my questions. He spent a lot of time explaining how everything operated on the car; making the process smooth, easy and stress free. read more

Had a great experience with Latham - highly recommend him. I was coming up on the end of my 3 year lease and wanted to explore other new lease options vs financing my current car. He was really knowledgeable about each model type and broke down all the options for me very well, which made it a great and faster experience for me. I'll be going back to him for future auto decisions! read more

Do not trust the sales or pre-owned vehicle sales team at Volkswagen or Mazda Thousand Oaks. I returned my VW lease here and they not only lied that I didn't owe any restocking fees, but they refused to give me proof of my return and reported my car returned to VW financing after the due date so I was hit with penalties I didn't know about, ultimately hurting my credit. When I told the sales manager, Seth Waskow, he promised they would resolve this, but never did and 3 months have gone by. Really bad look representing VW and based on this, I would not do any business with them or Mazda Thousand Oaks sales rep, Latham, who had taken my keys initially promising I owed nothing and there was no paperwork to be signed, which was false. Both dealerships are owned by The Browning Auto Group. read more

I bought my first Mazda back in 2020 from this dealership. It was a CX5 Signature Turbo and I loved it so much- there was nothing I didn't like about it. I have been taking it to this service department since the beginning. Alex, Joe, and Jake have always been super helpful and friendly and I always felt well taken care of. Sadly, my car was recently totaled which was traumatic and devastating. For days I felt out of sorts. I wasn't sure if I could get into another Turbo which was heartbreaking... A couple days after the accident Jake from service called to let me know that Danny, the GM saw my accident. He recognized my plates and had Jake call me to check in to see how I was doing. It felt really nice to know they cared enough to call! After telling Jake what happened he told me I should talk to a Richard in Sales, so I could try to get into another one. They had one 2023 model that was almost identical to my CX5 aside from a couple of upgrades. Richard met with me to go over my options last night. Things have changed significantly with interest rates since I bought the first one, so I wasn't hopeful that I'd be able to afford the payments for the same model. Richard was honest and more than fair when we went through the process. We got everything settled for me to pick the car up today. When I came to get my car this afternoon, he took his time walking me through getting my phone paired and showing me new features on the car that I didn't have before. We talked about family as well, which made me feel truly appreciated as a customer, that it wasn't just business. This last week has been so stressful and upsetting... walking out of the dealership last night was the first time it felt like things were looking up. Leaving with a new car today was the icing on the cake. I appreciate these guys so much. They are friendly and accommodating, and the fact that employees stick around for a long time says a lot about the business. Thank you guys! read more

I just leased a cx30 from Mazda Thousand Oaks and it was a great experience from everyone there. My sales person was Latham, a very nice guy who isn't the pushy sales person we all hate. I went in initially on a Saturday with my infant son very quickly and then followed up with Latham who was nothing but helpful. The day I went back to finalize the lease happened to be a day off for him. I didn't know this, he met me there and ran numbers multiple times to fit my budget. He stayed until almost 8 at night on a Wednesday to make sure I was all taken care of. Great experience all around. Thanks Mazda Thousand Oaks! read more

Great service, awesome staff. I've brought my car for a number of smaller repairs and they're always great. They go above and beyond too. Ran into an issue with a lost wheel lock key, getting my tires serviced at another place. Took my car to Mazda same day, they removed the wheel locks and I was able to go back to get my tires done! read more

I have purchased two cars from them in the last six months- one new, one used. I've never owned a Mazda before, but once we test drove them, we were hooked! They are great quality and I know they'll run well for a long time. Tim, who sold us the cars, was professional and a very nice person! We were able to make great deals for our trade-ins and finance for what we could afford. Go to Mazda TO for your next car! read more