I have been a customer for a long time. Bought/leased multiple cars from Rusnak Porsche. Went to service my wife's Macan s and Eric Blackmer was very helpful. Thank you Eric for the great service and communication. If you pay a premium you expect premium service and Eric at Porsche Westlake always delivers. read more

See Porsche Westlake sad AI resonse below in photos. I would have let it lie if they had no response. But OK, one more time. First a bit of background: I bought a new set of tires through the dealership and less than a year later a valve stem fails. I find that NONE of the valve stems where replaced. The service dept says they'll take care of that. I show up at the appointed time and I am met with, "Sorry, can't do it today, would you like to make another appointment? Not a chance. Hence, the one-star review. As a side note, they did a "Full inspection at no charge" and checked off "as good" 2 items that were not. I have a vintage Porsche and if you do (or just want a solid info and customer survice, call Jason at RS Enterprises in Ventura. I had a 65 Porsche 30 years ago and the dealer (Santa Moncia) was great. Westlake's likely problem: Monetization factor... read more

Porsche Westlake - Wstlk Porsche Reponse - Car Dealers Near Me - Thousand Oaks, California

David Gonzalez at Porsche Westlake Village is truly amazing. From start to finish, he was incredibly helpful, informative, and efficient -- he just gets things done. David listened to exactly what I wanted and made it happen. He got me the car I wanted without any stress, pressure, or runaround. Even after the sale, he has continuously checked in on me, which says everything about the level of care and professionalism he brings to his work. I would never go to anyone else. If you're looking for someone who is knowledgeable, responsive, and genuinely invested in making sure you're happy, David Gonzalez is your guy. Highly, highly recommend. read more

Porsche Westlake - Car Dealers Near Me - Thousand Oaks, California

Best customer service, Best Sales person Andrew and finance manager Sarsi! Thank you for getting our very first Porsche! read more

Porsche Westlake - Car Dealers Near Me - Thousand Oaks, California

"You can check in, but you can't check out" After several years of taking my Porsche to Westlake for service, I lost part of my file of the service history when I left it in their waiting room. I asked if they could give me a copy of my service history, or at least the important items, and they said No. Not unless I came to the dealership, paid money, left the car there for a day, allowed them to do another check up, and paid more money. Unless you want to be held forever hostage, do not get started using their services. read more

Very professional and you feel special. Estelle and Kareem were very helpful and work above and beyond to cater us.

We came in to have our leased car serviced and a rim repaired and it came back much sooner than we thought. They gave us a wonderful loaner in the meantime. Highly recommend this dealership for all your Porsche needs.! read more

Porsche Westlake - 2025 Cayman 718 - Car Dealers Near Me - Thousand Oaks, California

I had parked my car in a spot where I thought would be somewhat fine for 3mins due to guest parking having cones and the other lot not knowing if it was okay to park! Now one of the porters rushed inside and gave me a nasty attitude about me parking where I was, which I gave 0 attitude. You can just tell me normally "ok look you can't park there just next time don't please thanks" not getting frustrated over a parking situation. Like how are you with clients man. Ignorance is bliss is the only thing I can tell that porter. read more

David Gonzalez in Sales is THE BEST! The I've had Porsches in 3 different states, for 18 years and never had assistance and service like that of Porsche Westlake's sales. Thank you, David! read more

Fabulous dealership and repair shop. We are here from NCalifornia and our Porsche Cayenne rear mirror got damaged. They very happily helped us and didn't even charge us! Steve Ellis treated us like we had bought 5 cars from the dealership...a rarity! I wish our Porsche dealership was so gracious when we came in. Sidebar...it is Steve's birthday today...the balloons were a tip off. Happy Birthday to our new Porsche "friend"! read more

I had a wonderful experience here. I absolutely HATE dealing with pushy salespeople. If I am assigned a salesperson (in person or not) who is too pushy, I refuse to work with them and leave or ask to work with someone else. Robert Watkin is a class act. He is very knowledgeable with Porsche products and great to work with. My experience was a 10/10. Leila V the finance manager is a delight to work with. She is a lovely ray of sunshine. read more

We received Great customer service today at Westlake Porsche. Bryce Thank you for your excellent service and attention to detail. Bryce upheld and exemplified the Porsche standards professional, courteous, and respectful. Thank you again for Supporting your Veterans. read more

Great service department. The service advisor Skip Crovo is the best. Always clearly explains the work needed and takes great care of me & my Porsche. read more

If I could give 10 stars I would ! Fernando in the service department is amazing! I called same day with an emergency with a dead battery on a turbo S. After being turned down by multiple towing companies, Porsche Westlake was able to help!! It was quite difficult trying to fix the dead battery situation considering the battery is under the Front trunk. I tried for many hours following all instructions on how to open up the Frunk with a dead battery. After many failed attempts, I ended up calling Fernando in service and he helped immediately. He sent one of his technicians out to get the car running. This has to be one of the best run service departments in the industry!! No dealership can compare. Thanks again Fernando & Porsche Westlake service department! read more

My Wife and I really like the service department here as they really seem to try and make us happy. Buying a car is more difficult as Rusnak always tries to take on ridiculous markups but they will sometimes negotiate. Because I work in the area, I frequently see the Rusnak sales people and service people filling up new cars at Progas. I'm sorry but when I pay 100k or more for a new Porsche, I'd hope it would be filled up with better quality fuel like Chevron or 76. Not a huge deal but kind of funny how the management skimps on this detail. read more

Rusnak Porsche Westlake is an honest dealership. My agent, Andrew Arizmendi II, is knowledgeable, professional, hardworking, and demonstrates strong work ethics with an ownership mindset. I can see the good values he has inherited from the Rusnak family. My order was pending and not fully confirmed, as my credit union loan process took longer than expected. During that time, they could have sold the car to others, possibly at a little higher price over the two weekends, and I thought never mind I could buy the car elsewhere, yet they chose to hold it finally. Honesty is not very common among dealerships in the U.S., and I value still being able to do business with Rusnak. read more

I have 2 Porsches and always take them to Porsches Westlake. This time I had a dead battery. They gave me a loaner car and had the car done end of day, and washed it too. read more

Huge kudos to the sales team at Porsche Westlake. I'm a long time Porsche owner. Loved my cayenne turbo that I sold years ago and really wanted to by a new and fun sports car. Went over the dealership last Monday, albeit without an appointment, as I wanted to compare the idea of a Cayenne, a Macan and a 911 and see what I wanted to by. Spent just under an hour there. Got in and out of a few cars on the lot to get a feel, and then spent the rest of the time in the showroom getting some great ideas of what I wanted, making some notes. In all the time I was there, not a single one of the 10+ salespeople there so much as walked over to see who I was and if I needed any help. It was as though I didn't exist. It's whatever though, just oddly surprising because there were so many people working there. But, the story has a happy ending! I left there, feeling a bit frustrated, and as I walked out I saw an AMG Mercedes dealership across the street. I never really considered a Mercedes, but I decided to stop in. I was immediately greeting by an amazing salesperson, Hubert, who helped me out and showed me all the great things they have to offer. Picked up my new 2025 AMG CLE 53 yesterday and couldn't be happier, so it all worked out in the end. Just wish the folks at Porsche would have done better. I'm just such a fan of the marque, going back to my 1960's 356 that I just loved. Still, thrilled to be part of the MB family now. read more

I took my Porsche in today for a small fix related to sunvisor attachment cover plate which recently broke. Mike was running around taking care of other customers but took the time to see if they had the part on hand and he came in and fixed it in 10 minuted. no charges. He was super nice and on top of it. So pleased with the service of Porsche Westlake! read more

Exceptional experience at Porsche Westlake Village. David Gonzalez delivered refined, white-glove service with ease and professionalism. I love my car and look forward to my next upgrade. Highly recommend! read more

Snotty. Don't judge people by the cover... how they dress, look . I wanted to look inside the Porsche Cayenne Coupe on display which was lock.. i ask the saleperson if he could unlock the car.... The sale person ask me if i was buying the car. WTF! You lost a customer. I bought a Porsche from an another dealer 5 days later. read more

We recently stopped by to look at used cars and had a great experience with Andy. We're still early in our second Porsche purchase, and Andy offered us a no pressure visit. He was willing to stay late for us and answer all of our questions. I highly recommend giving Rusnak a look. Their customer service makes it enjoyable to come in and look around. Isn't that what car shopping should be like? See their website for location, stock, and hours. read more

Porsche Westlake - Car Dealers Near Me - Thousand Oaks, California

Great dealership experience So many beautiful cars to choose from. Top notch personalized customer service - made of us feel like family Michael Aram is the best salesman to work with. First of many to add to my Porsche collection Will be back soon read more

Porsche Westlake - Car Dealers Near Me - Thousand Oaks, California

This is an excellent service center. Eric Blackmer worked closely with me over the past 12+ months to get my 911 GTS dialed in. The time constraint was no fault of the dealership, it was due to my time availability and the a coordinating body shop. Eric Blackmer in service always answers the phone or calls back quickly. Awesome experience read more

Don't believe the hype! After taking my deposit, Rusnak would not hold the car for 24 hours and said it was subject to sale while awaiting a next business day wire transfer for the balance on the car. Unacceptable. read more

I have purchased a used porsche that has needed a lot of parts. Everyone in the parts department has been so nice and helpful in finding and ordering the correct parts. I have been dealing mainly with Ryan but if he is not available, Gus or Oscar have wasted no time to step in and help. I really appreciate their help in getting my car sorted out. I strongly believe in the fact that great service and customer care starts from the top, Mehran, Greg and the rest of the team. read more

The service department at this dealership is excellent. They are honest, knowledgeable and friendly. They do quick but high quality work. You can also get a free loaner car, which is super convenient. read more

Well I have nothing negative to say about Kareem at Westlake Porsche. This was my first ever Porsche and I absolutely love it. We initially put a deposit on a new 2021 Taycan back in May, about two months later I was second guessing myself so Kareem was nice enough to go through everything. He suggested we switch to a later build so I did and per his advice added a few more features that were 'classic Porsche' Had to wait longer for my car with all the delays at the port but Kareem was always on top of it and gave me updates along the way. Just picked up my Taycan this week and it is the best car I have owned. I even swung by to get a few questions answered and everyone was nice and helpful after the purchase. Anyone thinking about a dealer needs to come here and talk to Kareem and his manager Michael Rubin those two together make the experience exceptional. I will be sending everyone your way. Thank you both for the customer service to a Porsche newbie like myself. R.P read more

Porsche Westlake - Taycan - Westlake Porsche - Car Dealers Near Me - Thousand Oaks, California

First time Porsche buyer here and I had an amazing experience at Porsche Westlake! I bought a used Cayman S but was treated like I was buying a GT3. Complete white glove service! Kareem was the best salesperson I have ever worked with and definitely made the entire process a breeze. He went out of his way to make sure all of my questions were answered and was fully transparent about the condition of the car. I did not feel rushed or pressured into buying my first Porsche, and I was given every bit of information possible to help me make my decision. Alex was fantastic during financing, he explained everything in detail, and genuinely wanted to make sure I was satisfied with the purchase options. Everyone was very welcoming, friendly, and seemed to actually care about their customers. This was by far the best car buying process I have ever been through and will definitely be coming back to this dealership for future Porsche purchases. I am looking forward to getting to know everyone there, and very excited to have finally joined the Porsche family! read more

After six months of intensive searching, I found a yellow Cayman for sale. This was going to be my first Porsche, so I was nervous to buy it ... let alone buy it out of state. I called the main number and was connected to Marty. I explained to him that I had one concern that I needed him to verify that the car was a nonsmoking car with no odd odors. Her called me back 5 minutes later to confirm the car smelt good, no funky smells. Two hours later I had completed all the payment and paperwork and we set the date for pickup later that week. We agreed to meet with Marty at 9:00 AM and when we arrived the Cayman was ready to go. There were no smells with the car! After only a short amount of time, we had the paperwork completely done and hit the road for the drive back to Vegas. I would buy a Porche here again. Easy transaction, great customer service, excellent. read more

Porsche Westlake - Car Dealers Near Me - Thousand Oaks, California

Idk where to even start since my whole experience was fantastic. the best dealership i have ever purchased form personally. I was very fortunate to have met Michael Aram, from the start he was honest and straightforward. I walked into the dealership looking for a maccan GTS and i got exactly what i wanted, no sales pitch straight to the point! i got an amazing deal but most importantly i got great service. Michael Aram was exceptional and i highly recommend him if you are looking for a car He was so kind to me after i purchased the car he told me come back anytime for a details since the day i bought it was raining hard. he didn't have to offer me that but he did because he was a great person and even better a car expert. read more

Porsche Westlake - maccan GTS - Car Dealers Near Me - Thousand Oaks, California

Went into to pick up a part for the garage door opener and was given a wild goose chase in finding someone to put it on.

- Poor Customer Service From Service Advisor Bryce and Service Manger Sam Bergel - Billed for Incomplete Service - Service lights still on after full service - Discounts to Service Changed from 30% off to 10% off after work was approved and given no reason to make adjustments or percentage reduction - After paying a $1200.00 bill for a simple evap sensor - paying $279.00 per hour for service, I got in my car after I was told the service was complete and the dash warning lights were still on - I go back inside to complain that my service was incomplete and thought maybe they forgot to clear the codes after service but was told they wanted more money for same service "oil change" completed 800 miles ago. - Charge to Amex being disputed Unfortunately I have had multiple issues with this dealership from damage to my 992 4S to poor sales tactics when buying or trading in a car so I generally stay away and do bigger transactions at Porsche Beverly Hills because they are laid back and great people to deal with and they will give you a fair deal. The only reason I serviced any of my cars up at Porsche Westlake is because Skip and Mark are great guys and know what they are doing and those guys got me servicing my air-cooled 993 up there. But this last few times due to convenience and simple oil changes I took one of my Porsches up there. This time for two lights on my dash. One of the lights that came on was an interim service I just had them complete less than 800 miles ago was my oil change and a multi point inspection. Again this was just done less than 800 miles ago so I didn't need to pay for it again and I needed to have the light cleared since I had the work already done by this dealership of which they have a record. I rarely drive this car and the light came on again less than 6 months later for the same issue that I had it serviced for. I took it up to Porsche Westlake again and had to deal with a new service guy Bryce since it looks like my regular guy Skip quit. I told Bryce that I had two lights coming on in my dash and he told me that they will make sure to take care of the car and make sure all the lights are resolved and call me with any updates or approvals needed. They called me with a quote and I approved the work after appropriate discounts and accommodations were made. For a simple issue it took them about 5 days and finally they told me it was ready. I went to pick the car up and paid the bill and I GET OUT TO MY CAR AND THE LIGHT IS STILL ON! I immediately went back in and said what was going on and they told me they needed another $800 to turn the light off. This is an up-sale scam and this should have been addressed before I came to pick the car up. It looks like the advisor cowardly did not want to go back on his word to my face so he waited until I got back into my car to realize the work was never done. I am disputing the bill for incomplete service. I will never return. read more

Nicest people I've ever dealt with. From sales to service- very happy. Love my Porsche! read more

We just purchased a new Macan and we could not have had a better experience. Michael Aram was an amazing brand ambassador. Thank you Westlake Porsche. read more

I bought a 2023 911 Carrera 4GTS from Westlake and Kareem was my guy and I can't state enough how smooth and easy the whole experience was. Kareem was very responsive and checked in on my search and he put together an offer that I could not resist. Everything from the unveiling, car walk through and finance was just smooth. Found folks very warm and personable. Kareem, an enthusiast himself, taught me everything about the car, driving and caring tips. Closing the finance with Teagan was a breeze as Kareem had prepared for it in advance. Thank you Porsche Westlake and Kareem! I highly recommend Kareem. Professional and very friendly! He sells a lot. So you will be in good hands. WHAT AN EXPERiENCE! read more

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What an experience! From Kareem the sales rep (you have to contact him directly for your Porsche experience), Matt the sales manager, Alex the finance manager & even the car service rep Fernando! THEY TRULY MADE THIS A HASSLE FREE, ENJOYABLE EXPERIENCE. Never did I feel any pressure in fact they listened to my wants + needs & they over delivered in the best way possible! This was my second Porsche purchase and it definitely won't be my last. Modern day Porsche shopping with this group is unmatched. read more

Porsche Westlake - SO HAPPY!!!! - Car Dealers Near Me - Thousand Oaks, California

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Drove from San Diego after being totally underwhelmed by the sales process at my local dealer. I called, inquired about a Cayenne Coupe Turbo that I knew I'd love, and Dylan was the persistent, professional hustler who immediately earned my trust and business in a matter of hours. We worked out the details of the purchase via phone, while I sat in my jacuzzi, and in a few hours had the deal done. Picked it up on Christmas Eve and everything went great. I'd highly recommend Dylan and Rusnak/Westlake Porsche--they take you seriously, and work hard to earn your business. Worth the 3 hour drive each way--exactly the kind of service you expect from a high end vehicle dealership. read more

Porsche Westlake - Car Dealers Near Me - Thousand Oaks, California

I came today because I had some questions about my brand new car that was purchased out of state recently. I got so lucky when Michael Aram helped me. He went above and beyond for me. He showed me all the buttons and functions and all the details that our salesperson had missed explaining to me. Because of Michael's attention to details and outstanding levels of customer service, we are looking forward to being back with our next Porsche purchase . You're the best Michael!! Thank you so much again!! read more

Stopped by to check out the new facility and look at the Macan GTS. Was met by a sales person Kareem, who remembered me from the Audi side when I purchased my RS3 in 2017. After a test drive we came to a sales number that worked for us both and I am the proud owner of a 23 Macan GTS. The entire process was smooth and the individual delivery bay was next level. I would 100% recommend Kareem and Rusnak Westlake porsche to all my friends and read more

Porsche Westlake - My new 23 Porsche Macan GTS - Car Dealers Near Me - Thousand Oaks, California