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Advance Auto Parts

3.0 (4 reviews)
Closed 7:30 am - 9:00 pm

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2 years ago

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7 months ago

Their staff is very knowledgeable and willing to help. They listened to my car needs and suggested the proper parts which they had in stock.

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4 years ago

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Pep Boys - Cross threaded stud

Pep Boys

(390 reviews)

Mixed Experience but Great Service from Anthony…read more I came to Pep Boys for a quick Lyft inspection, which usually takes about ten minutes. I didn't realize an appointment was required, and when I first arrived an employee snapped at me about needing one. Not the warmest welcome, and it definitely caught me off guard. I went back to my car, scheduled an appointment online for 45 minutes later, and returned. This time, the experience was completely different. The woman at the front desk was kind, welcoming, and let me know the inspection would only take a few minutes. Anthony handled the actual inspection. He seemed quiet and introverted, but he was polite, efficient, and made the process smooth. The inspection was brief but thorough, and I appreciated his professionalism and kindness. Overall, the visit started off rocky but ended on a positive note thanks to the staff who helped me during my appointment, especially Anthony.

I visited this location on March 15 to replace four tires on my work vehicle. I was told the job…read morewould take about 2 hours, but it ended up taking 3.5 hours. After that, they told me that two of the tires they installed were the wrong size and asked me to come back within three days to have them replaced. At that point, I was already frustrated with the wasted time and the need to return. I came back on Tuesday as instructed. The employee who helped me seemed unsure and told me it would take about an hour to confirm if they could fix the issue. After waiting 2 hours, I finally got my vehicle back. As soon as I got on the road, the car started shaking badly, so I had to return again. They rebalanced the wheels, which took another hour. By then, I had already spent around 6-8 hours dealing with this. A week later, I discovered that all four tires were losing air. On top of that, the TPMS system was not programmed correctly, and my dashboard showed incorrect tire positions. I tried going to other Pep Boys locations, but every time I was told the minimum wait time was 2 hours. Given how much time I had already lost, I couldn't afford to keep missing work. I called the company directly, explained the situation, and they scheduled me at a location near my home. I showed up at 8 AM for my appointment, only to be told the technician wouldn't be available for another 2 hours. At that point, I gave up and went to another tire shop, where they helped me immediately. Overall, I will go anywhere else for tire service but Pep Boys. I have never experienced such poor service from a chain. The staff were unprofessional, and their ability to fix their own mistakes was extremely disappointing.

4 Wheel Parts

4 Wheel Parts

(111 reviews)

I don't leave reviews often, but this one is earned…read more This was my first time ever upgrading suspension, so I had a LOT of questions going in. I brought my 2026 RAM 1500 Rebel in for a full BDS suspension system with Fox 2.5 Performance Elite shocks, and honestly, I couldn't have asked for a better experience. Taylor was phenomenal. He didn't just sell me parts -- he educated me. We went back and forth on lift height, wheel specs, offset, and tire width. At one point I was leaning toward running a 12-inch wide tire. Taylor recommended stepping down to an 11-inch instead for better ride quality and less road noise. I'm incredibly glad I listened. The truck looks aggressive, sits perfectly, and the road noise is almost nonexistent. The ride is smooth, controlled, and better than I expected. You can tell he genuinely cares about getting customers into the right setup -- not just the biggest one. Install was clean. Alignment is spot on. No vibrations, no weird noises, no shortcuts. If you're building a truck and want someone who actually knows what they're talking about and takes the time to walk you through it, ask for Taylor. Outstanding experience.

I can't say enough great things about the team at 4-Wheel Parts Thousand Oaks, especially Phillipe…read moreand Taylor. I had an AirIQ compressor system installed to control my rear load-leveling airbags via Bluetooth, along with a front-end alignment and adjustments to eliminate some tire rub from larger tires. From start to finish, the work was incredible--clean, efficient, and done right the first time. Their communication was clear and purposeful, making sure I understood every step. The very next day, I ran into some connectivity issues with the Bluetooth system. Without hesitation, Phillipe and Taylor had me come in immediately, no appointment needed, and took care of me on the spot. That kind of customer service is rare these days! A special shoutout to Andres, the service tech who originally installed the compressor. Within minutes of me arriving, he had the system back online. Not only that, he noticed some exposed "hot" wires where electrical tape had come loose and, without being asked, installed heat-shrink shielding to ensure everything was properly protected. That extra attention to detail and genuine care for the customer's vehicle is what makes this shop stand out. If you want top-quality work, honest communication, and a team that truly goes the extra mile, look no further than 4-Wheel Parts Thousand Oaks. Phillipe, Taylor, and Andres have absolutely earned my trust and repeat business! SS

Advance Auto Parts - autopartssupplies - Updated May 2026

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