I just got my Jeep Wrangler Willys at this dealership. Such a smooth and stressfree experience here. I honestly didn't expect car buying to feel this easy. Everyone was super helpful and never pushy, which made a huge difference for me. They gave me a great deal with good rebates and no unnecessary add-ons or surprise charges, which I really appreciated. Big thank you to Ricardo for helping us throughout and to John and Derrick for making everything quick and seamless behind the scenes. I left really happy with my new car. Definitely recommend if you want a straightforward and positive experience. read more

Dependable Chrysler Dodge Jeep Ram - Ricardo is the best! - Car Dealers Near Me - Canoga Park, California

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Can't take your care in with an appointment and get the service done in one day regardless of how simple. Since when does one make an appointment to get in the que to have your car looked at. Not sure how the people that run the dealership thinks people can just drop their vehicle off for days. Don't have the same issue with Honda! read more

I used to trust Dependable Chrysler Dodge Jeep's service department, but my recent experiences have been really disappointing. The service team itself does solid work, and I've always appreciated their effort but the overall experience has gone downhill. A big part of that is the service manager, Troy, who comes across as extremely lazy and unwilling to help customers. It feels like there's no effort to accommodate anyone beyond the bare minimum. On more than one occasion, I've called ahead and been told they could accommodate me, only to show up right when they open at 7am and be told they're "fully booked" with no flexibility at all. It doesn't make sense, and it feels like an excuse rather than an actual attempt to help. At that point, what's the point of having service hours if customers are basically required to make an appointment anyway? If that's the case, they should clearly state it's appointment-only instead of giving mixed messages. This place used to stand out for customer service that felt above and beyond. Unfortunately, that's no longer the case. It's frustrating because the technicians and staff seem capable, but poor, lazy management is holding the whole team back. I really hope they can turn things around, because this used to be my go-to spot. read more

horrible dealership. the most 'undependable' cjd dealership in the country. if i could leave negative stars, i would. had to wait over a month for some parts to come in for repair. finally had an appointment on the books to complete the repair. brought the car in over 24 hrs ago. just got a call from service - they sold the parts and now cant fix the car, again. this pos dealership needs to get acquired by an owner or national dealer who knows how to run a dealership. the owner refuses to respond to customer complaints via email and/or phone. there is no consequence for this unprofessional behavior. the only one who suffers is me again since i have to wait for new parts which are on backorder thru mopar again. read more

Edgar in service is the best service advisor not only did I have a coolant leak but he was able to get me in late Wednesday and by Thursday morning he called me to let me know he had my jeep ready for pickup. The culprit a bad water pump as suspected. Thanks Edgar! read more

Jayden at dependable dodge really help me decide what would be the best option for me very helpful he cares about his customers first it's because of him I switched over to ev all electric he was there with me every step of the way and still available if needed!!! read more

Dependable Chrysler Dodge Jeep Ram - Car Dealers Near Me - Canoga Park, California

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They've been so accommodating! Edgar has been taking such good care of my car for years now! I couldn't recommend him or this place more!

Service dept was awesome .Edgar was very kind and helping me with the issue with my car that I have been having problems with. He was honest and upfront about the cost. No hidden expenses. read more

My 2016 Jeep Wrangler that I bought from a small used car dealer only four months ago decided to shut down after I went through an intersection! The key word is after!!! I coasted to the curb. Long story short I didn't panic! Why? Because I knew who to call; Dependable Chrysler Jeep! After going there for a simple blinker light replacement they were so amazingly attentive that I knew, without a doubt, I'd be in good hands. There were quite a few issues with the Jeep; from computer board to a few coil replacements! They use Mopar parts instead of aftermarket which a lot of other places may tend to use. What does this all mean? The Jeep is running smoothly, the parts are guaranteed to hold up and Edgar, and team kept me informed of the issues...then they resolved them. I appreciate that they got me up and running and most importantly safely! They're professional, friendly, efficient and affordable too! Great staff and management that go the extra mile. Wait, is that a pun?! When it's time to trade this puppy in...for a new or another used Jeep...well...you already know where I'm going! Dependable Chrysler Jeep! You are rock stars!!! read more

My experience with Dependable Dodge has been so persistently frustrating and unprofessional that I feel obligated to warn others. I wanted to buy my car from Dependable Dodge. It's conveniently located near both my home and my workplace, and supporting a local business made sense - until I actually tried to give them my business. They didn't have the vehicle I was looking for and made no real effort to locate or acquire it. On top of that, they couldn't offer competitive pricing, nor did they seem particularly interested in trying. I ended up purchasing my car from a dealership much farther away--one that *delivered* the vehicle to me--because they showed initiative and treated me with respect. Unfortunately, the real problems began after I got the car. Because Dependable Dodge is the closest authorized dealership, I turned to them multiple times to resolve several issues with the vehicle. But visit after visit, their service department has proven dismissive, unhelpful, and, frankly, incompetent. Issue 1: Intermittent Red Wrench Warning The red wrench warning light appears and disappears at random. When I first brought it in, they plugged in a diagnostic tool and found "nothing serious." The next time, they wouldn't even bother checking it--because the alert wasn't active at that exact moment. Apparently, unless a warning light happens to be visible while you're parked in their service bay, they're unwilling to investigate further. That's not diagnostic work; that's avoidance. Issue 2: Speaker Rattling The speakers in the car rattle. I left the vehicle with them specifically to address this. They claimed it was "fixed," but the problem persisted. On my return visit, the service manager told me, verbatim, that they were going to "pass on it" because they had already tried once. "Pass on it"? What kind of service center gives up on unresolved problems and tells the customer they're done trying? Especially after only one try! Issue 3: Remote Key Malfunction The remote frequently fails to lock or unlock the car, sometimes entirely unresponsive. When I brought this up, they had zero interest in investigating or troubleshooting it. Again - dismissed without even the courtesy of a basic check. Issue 4: Tailgate Wiring Pinch There's a plastic grommet where wiring runs from the body of the car to the tailgate. On the right-hand side, this gets pinched between the tailgate and the frame every time it closes--something that doesn't happen on the left side. I brought this up too. The dealership's response? *"There's nothing we can do about it." No attempt to adjust, no consideration for long-term damage. Just flat-out refusal. Those are just the most prominent issues. There are more. What makes it worse is how I was treated when I escalated my concerns to Ed, the owner of the dealership. His attitude was shockingly rude. He coldly asked if I bought the car there - as if that somehow justified poor treatment. I explained that I had tried to buy the car from them but couldn't due to their lack of effort. Then, in an almost surreal moment, he said that he owns the same car and "there's another problem with it every day." Excuse me? That's what a dealer says to a paying customer--someone who spent real money on a vehicle and is now being given the runaround? He didn't even buy his car - I did! I'm a customer. I shouldn't be treated like an inconvenience simply because I didn't purchase through their sales department, especially when I tried to. Bottom line: Dependable Dodge has demonstrated a lack of professionalism, integrity, and basic customer service--both in their sales approach and in their service department. I gave them more than one chance to do right. They failed at every turn. If you're thinking about buying or servicing your car here, I strongly urge you to reconsider. Go somewhere that values your time, your money, and your trust. Because this place? It's anything but dependable. read more

Dependable jeep people are the best. Always genuine in after sales service and has best prices and selection. Thanks Ricardo & Chris for helping me out read more

4/4/25 I went to get a part *Cigarette lighter socket* was not working to charge my GT Challenger 2021phone passenger side, I went to the service Department in parts pick -up Dean suggested that I speak with Markos in service dept , Markos printed out a fuse box diagram to check my fuse before I buy a new Cigarette lighter socket, and its a lot cheaper to just replace a fuse ! So Dean in parts help me locate the bad fuse, and zazam it worked back to charging my phone, now that's customer Service. Thank you Dean & Markos for saving me time & money and Thank you to Dependable Dodge in Canoga Park for having these guys work at your facility.I appreciate good people. Sincerely, Bernie Kozak read more

The people in the service department are amazing, especially Edgar who helped me out big time! I took my 2016 Jeep Grand Cherokee in after the check engine light came on and some of the warning codes indicated it could be a transmission issue. I was dreading a lot of work and a high cost. Making the appointment online was easy, I ended up arriving very early and they saw me right away. Edgar took the car and walked me through everything they were going to do to diagnose it, and what the costs could be in various situations. I was prepared to leave my car all day and possibly into the next, but Edgar called me within a couple of hours to say that not only had they diagnosed the problem, but they also just went ahead and fixed it - including a software update - and it ended up being much smaller than I thought. When I went to pick up the car later in the day, Edgar explained everything to me, and then let me know the total cost was much lower than even the diagnosis cost they had originally quoted. Overall it was an incredibly easy experience with great communication and service. I will definitely be going back to them with my Jeep maintenance needs. read more

I took my 2020 Jeep Wrangler to Dependable for a check engine light. The service representative that helped us name is Edgar. He took the time to follow the repairs until completed and worked with the warranty insurance to get everything payable paid. He also kept us in the loop the whole time. I haven't had service that great in a long time. Thank you Dependable and mostly a huge thank you to Edgar who is one in a million!! read more

Do not work with David, i would recommend you take your car to a different location for repairs like 2350 First St Simi Valley, CA 93065 United States Much better service and they also double check orders the day of making an appointment!!! read more

Dependable Chrysler Dodge Jeep Ram - Proof that double checkings aren't a standard procedure for customers making an appointment for repairs - Car Dealers Near Me - Canoga Park, California

I went there and met Edgar at the service department and he was great, he took our jeep and put it in and helped us with our 3rd party car insurance and negotiated with them. Edgar has positive energy and knows his job, thanks for helping us I'll be a returning happy customer , thanks again Edgar!! read more

My experience at Dependable was just, dependable! My guy Jeff got me setup with a absolute beautiful ram 1500 and I could not be happier! The entire process was smooth and handled very professionally and they knew how to get it done. Looking forward to working with them on my next purchase and will be going to them for service as well! Thank you again, Dependable team and Jeff! read more

Edgar and Marcos are amazing!!! They were so incredibly helpful. Seriously... they go above and beyond. read more

Dependable Chrysler Dodge Jeep Ram - Car Dealers Near Me - Canoga Park, California

This is dealership is a total scam. Stay away from them. Specially "scamsman"Alex as he would give you fake numbers and after you arrive at dealership he will make a story " while pulling out the particular your interested he had an accident" and now the cars he has are more monthly payment. read more

Dave took great care of me and my Ram 1500 pickup. Also chatted briefly with the owner while I waited to pick up my truck, and he invited me to behold his Demon 170 in the showroom. This was my first visit, promoted by recalls. I'll be back for any major service. read more

Ignoring the fact that your business sends out damaged parts due to incompetence. If that is the level of competence from your parts and service department I would never bring my vehicle here for service. Try again. read more

Marcos was so helpful, my son's car had issues, Marcos was very helpful and delivered. The repair of the charger was in and out. He took care of reporting it to the warranty as well. Appreciate the service and taking care of the issue! read more

Horrible nightmare experience with this dealership. STAY AWAY! I wish I could give them 0 Star. Do not take your car there for service. Service advisor David with pijama at work was my advisor. They did not fix any of my problems that I went there for, they even scratched my door panel and damaged my window switch trying to fix it. They didn't want to order new parts from Chrysler, because David said that Chrysler won't pay them. Brand new car with 1000 Miles on it, still under full factory warranty! This place is a scam! They received a bad survey for the horrible service that they provided me. David is telling me that they won't help me anymore because they received a bad survey, well, do your job better , provide a good service to client and lastly wear a pants at work to deserve a good survey. read more

Edgar made my experience here so good. This is the best jeep dealership / repair I've ever been to. Santa Monica sucks / downtown sucks. Worst service ever. Literally will only go here from now on! read more

I brought my truck there a few times, over the years and every time it came back with less parts. Anything they touched came back worse. Will never want to deal with the crooked place and wouldn't recommend them to my worsed enemy!! read more

This Review is for the Service Dept. Ask for Edgar, he is awesome. I'll be going back there for my Ram DT needs. The whole service dept seemed nice. Thank you guys! read more

Jayden was great he knew every detail about all the jeeps, answered all my questions. He was so polite & accommodating & friendly. I would highly recommend them. read more

Edgar Garcia in service is the best. Very professional and on top of everything. Hard to find service this good nowadays. Go see Edgar if you need any service done!! read more

Ricardo did an amazing job along with Eric . They were all professional! Thank you guys read more

Dependable Chrysler Dodge Jeep Ram - My new car - Car Dealers Near Me - Canoga Park, California

Bought a new car! The 2024 Dodge Hornet is a Bad Ass. And it is a Hybrid Plug-in. The sales guy (Alex) was fantastic, showing me the ins and outs of the car, and hooking me up with a great deal. The rest of the crew, including the owner (Ed) and finance team (Eric) helped make this one of the better car buying experiences I have had. I would definitely recommend this dealership to family and friends. read more

Dependable Chrysler Dodge Jeep Ram - Car Dealers Near Me - Canoga Park, California

Just picked up my Wrangler 4Xe from service. My work schedule is tough, but Edgar Garcia walked me through a late night drop with sales and got my Jeep serviced and recalls completed quickly. He kept me updated during the process and made pick up a breeze. I'll be back in 5,000 miles for my next service. Thanks to Edgar and the team read more

If I could give them negative stars I would do it. Left my business van for service. Got my car back and found out one of my keys missing. Instead of being apologetic the manager who claimed to be the owner was extremely rude and nasty. Avoid this business! read more

The worst!! Every time I come here there is always an issue or problem. This time I came in for an oil change. I've been going here for years since it's the closet dealership to me and Saturday was always a "first come, first serve basis" for oil changes. Well apparently they changed that in the last 8 months and no where on the website or app does it say this. I tried to go online to make an appointment and no appointments are ever available for Saturday and the week day appointment was weeks away. I showed up today and after waiting for 40 mins for them to open (because remember first come, first serve) and was turned away because they were "too busy" and they only had 1 tech working. Didn't offer a solution or resolution other than offering to make an appointment that I could do for myself. However even when I do make appointments it's still terrible. Employees are rude, always trying to up-sale me, and just overall the vibes are never good. This dealership makes me hate my jeep and rethink repurchasing another one. read more

Had a recall issue and some other tech problems, Hector helped me navigate through the entire process, provided tips to make everything and smooth as possible. He even helped get my car fixed sooner than expected. read more

My service advisor was Edgar and I couldn't be more satisfied with the service provided. This was my first visit there and they had my Durango diagnosed, repaired, and ready for pickup the next day. Pretty amazing considering how busy they clearly were and the charges seemed on par. I highly recommend this dealership, they apparently have been in business at this location since it's beginning. They must be doing something right to endure for so long and to top it off...they help to provide the world with MOPAR! read more

Good service but their pricing is genuinely ridiculous. I've been looking at their dodge chargers and they sell them at a super high price. Look elsewhere and do your research. They'll tell you it's because they don't add any add ons but as is it's not good pricing. read more

DO NOT SHOP HERE IF YOU ARE A POC. The salesman will lie to you just to get you to allow them to run your credit. I trusted (my mistake) the salesman Eric that he was only going to run my credit one time. BIG MISTAKE. he runs my credit to tell me I got approved for 8.90%. So I then say I am ready to make a deal and he comes back with oh we need to run your credit more to get you approved. like wth. This dealership ended up running my credit 6 times before I locked my credit again. So I come back today to try again with someone else. Nope. The salesman (Kevin) comes back with oh your approved at 17% AND you have to leave a down payment today AND you sign the contract AND BIG AND you get the car AFTER we get funding. WHAT kind of shit is that. Since when do you leave a down payment and not drive off with the car !!!!!! NEVER SHOPPING THIS PLACE EVER !!!!!!! To respond to the jac azz of an owner. First, my credit is not way worse than stated. I told Eric exactly what my scores were and even showed him !!! Second, I did not deny Santander because of my 12 YEAR OLD Repossion. They have horrible lending practices which is why I sued them and WON. Third, the photo below shows proof that I unlocked my credit for you to run. Fourth, I can have my opinion all I want but the proof is in the BS you tried on me to get this vehicle. So again if you are a POC DO NOT SHOP HERE. LOOK HOW THE OWNER RESPONDS TO A POTENTIAL CUSTOMER. read more

Dependable Chrysler Dodge Jeep Ram - original deal !!!!! - Car Dealers Near Me - Canoga Park, California

DO NOT GO HERE. Under no circumstances. All the cars here will have a problem. We were told they sold us a lemon car. In just 1 year. 1 YEAR!!! We needed a new engine. They couldn't do anything about. And the car was a 2019. They will screw you up. read more

Edgar in the service department is awesome! I came in last min without a appointment and he did his best to help me out. He took my car in, was extremely communicative and got my got back up and running in a day! Super fast! His customer service was top tier as well! Thank you! read more

Absolute Rip-off, Scam Artists, Bait and Switch to the Max. I walked into this Dealership and they do NOT stand behind any of their advertised pricing at all. Don't believe their Internet Advertising Lies or their Deceptive web-Site. They claim they do "No Add Ons", "No Addendums" and "No Gimmicks or Ricks, EVER" THEY ARE ABSOLUTE LIES !!!!!! All Lies, their own sales people tell you that the pricing they advertise as net pricing, is not the selling price at all, that there is always a markup. He went onto state that all dealers have different ways of scanning a cat, and they are no different. Really? read more

Dependable Chrysler Dodge Jeep Ram - False Advertising. - Car Dealers Near Me - Canoga Park, California

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