They did what we asked, took care of the recalls, and updated the system software like I insisted several times. They also didn't sugar coat the work time like another dealer we visited before coming here, who told us to bring it in right away first thing in the morning and just let the car sat there for days without any work being done. This dealer actually scheduled us in a week down the line and started working right away after we dropped it off. Didn't sugar coat the time it needed to work on the car. Only thing i took a star off was because they said that they called us when the car was done, but neither my wife or myself got any calls and we checked all our call logs. They do charge $150/day for not picking up your car, good thing that we called in to check on the status of the car and found that it was already done. Customer service attitude was ok. Not Porsche/Mercedes white glove service, but just ok. At least they took the time to listen to what I was saying and looked at me while i was talking to them unlike the other dealership that just buried themselves and not even look at you. Overall, my bar for Stellantis is pretty low. Very low in fact. If it weren't for high gas prices that drove us to change our purchase decision from a Range Rover (Gas) to a Wagoneer S (electric SUV), and the fact that Jeep has the only mid size electric SUV on the market that our 70lbs husky can JUST fit into the back without losing her head; because for some reason most electric SUV these days are all obsessed with chopping off the roof for style and forget the utility part in their name. If it weren't for all these reason, we would have ended up with a Range Rover instead. It would be better if they could provide loaner vehicles for people who need to have a long list of recall warranty done, but it seems that all Stellantis dealerships all have a measly small pool of loaners available. Overall, I would come back here again just because they were straight about the time it needed to get the work done, scheduled us into a slot when they actually had the labor to work on it, and updated all the system software like I asked them to. The system updates that all Wagoneer S (EV) owners needed that should've really been categorized as Recall software updates to fix all sorts of critical issues. There are tons of horror stories online where owners take their car in asking for those software updates and were refused by their dealer because they were not technically recalls and were told not needed. I hope Stellantis can do better and make all these software updates mandatory as part of the recall to bring trust and confidence to their customers in their products. read more

I went to their part department all employees ignored me made me stand there over 10 minutes without acknowledging my presence busy talking and making jokes with each other. I came to cash purchase a new Ram RHO, which I ended up leaving and buying g at other dealer. The RHO is their top available model they just lost a cash deal due to their horrible customer service and attention. Take you business somewhere else read more

Recall Service Led to More Problems and Refused Follow-Up Service. I brought my 2024 Jeep Wrangler 4XE in for a no-start condition and active recall work. The dealership completed the recall software update and determined the 12V battery had failed. I was surprised to be told the battery replacement would be my responsibility, as the vehicle is not even two years old and the no-start occurred alongside known electrical recall issues. After pickup, the infotainment screen was completely inoperable. There was no issue with it when I brought it in. And I was quoted an additional charge to replace it. I initially declined. Realizing that I could no longer control radio, GPS, climate, etc. I felt trapped. I later accepted a reduced repair quote for the infotainment issue, but after leaving an honest negative review about my experience, the dealership informed me in writing that they would no longer service my vehicle moving forward. Retaliating against customers for honest public feedback is deeply unethical and made an already frustrating situation much worse. I appreciate the recall work being completed, but I am still dealing with ongoing expensive concerns tied to the vehicle and the service experience. Make it right, Dependable. read more

Dependable Chrysler Dodge Jeep Ram - Dependable Dodge blacklisting me for leaving an honest review they didn't like. - Car Dealers Near Me - Canoga Park, California

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I have purchased 2 cars here. I traded one to get the second. A year later my radiator went out. Shouldn't be a problem, I have full coverage. I took my car in and they explained the radiator situation. While waiting for the part, dependable offered me a car through enterprise. I asked if I had to pay for the rental because I have another car at home. The foreman, Dwayne told me that the part was on national back order so they will cover the rental as long as the car is in their shop. Ok, cool. After 3 MONTHS of being told "next week, next week," I finally got my car back. Horrible communication with these folks might I add. So, I drop the rental and go pick it up. They tell me I have to go through Dodge to get a reimbursement for the rental. Fine, no worries, I play by the rules. I spend forever on the phone going through different channels then finally talk to someone to get my reimbursement. They tell me their policy was they would reimburse only for a week and a half!!! I explain that the foreman at Dependable said it was a "National Backorder" and they would cover my rental as long as they had the car. The person on the phone said that's not how it works. I hang up and try talking to others and escalating. Same answer. So, I go back to Dependable to talk to Dwayne. He says he will talk to the owner. Gets back to me and says there's nothing he can do. I tell him that he made it clear that because of this "national backorder" I would be covered on the rental. He had nothing to say. I conveyed my irritation with him because I had another car and didn't necessarily need the rental but kept it because of him and now I'm out $600. Dwayne realized this is on him so he offers the most unprofessional solution, he wants to Zelle me $150 each month til he pays what he owes. That's so strange, but I don't really have too much of a choice so I agree. Then he changes it to Venmo. He pays me $150 one month and then ghosts me. Doesn't answer his phone and hides when I go into the dealership. Do yourself a favor and avoid this place. You are just a number and they have poor business practices. Side note, no matter what dodge you go to, if you have a Hemi and they tell you the Hemi tick that you will definitely get because of their lifter problem, is normal, fight that. It is not normal and damages your cam over time. If it was supposed to tick, it would have that when you left with it on the day of purchase. Insane that Dependable would treat a repeat customer like they did. Dwayne talked through text and I have all the texts where he told me the rental would not be on my dime. I'll include a pic. Dependable Dodge should 100% change their name. read more

Dependable Chrysler Dodge Jeep Ram - Car Dealers Near Me - Canoga Park, California

I just got my Jeep Wrangler Willys at this dealership. Such a smooth and stressfree experience here. I honestly didn't expect car buying to feel this easy. Everyone was super helpful and never pushy, which made a huge difference for me. They gave me a great deal with good rebates and no unnecessary add-ons or surprise charges, which I really appreciated. Big thank you to Ricardo for helping us throughout and to John and Derrick for making everything quick and seamless behind the scenes. I left really happy with my new car. Definitely recommend if you want a straightforward and positive experience. read more

Dependable Chrysler Dodge Jeep Ram - Ricardo is the best! - Car Dealers Near Me - Canoga Park, California

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Caution with this location lots of upselling on unnecessary parts. Very manipulative, especially to women. read more

Absolutely amazing service! Marcos helped me with a recall and repair on my car and gave five star A+ service, he made everything so easy and smooth to get the car in and out prioritized the repair and had great professionalism. I highly recommend coming here for any of your service needs. read more

Thanks, Dependable Chrysler Dodge Jeep Edgar awesome service advisor Very professional very well understanding Highly recommend this location for services!! read more

The Service Department is the worst. Their service department specializes in "no service." I took my 2026 Dodge Ram to Dependable Dodge to address on an open recall on my windshield. Edgar took pictures and filed a claim. After 4 months of trying to get in touch with Edgar and being left on hold several times for at least a hour each time, I reached out to the Recall Case Management Company. They informed me the claim had been denied for incomplete documentation. They suggested I take my car to another dealership to refile the claim, since there is an open recall on the windshield and the car is still under warranty. I haven't heard from Edgar since February, 2026. I gave it one last try and attempted to contact Edgar this morning. The person answering the phone in Service, hestitated when I asked to speak to Edgar. He then told me Edgar was on another line, "he thought." I told him I would hold for Edgar. Sure enough, an hour later, on hold, and still no Edgar. If I hadn't seen the guy myself, I would not think he didn't exist. I will be following the Recall Case Management Company's suggestion and taking my truck to another dealership to begin the claims process again. The good news is the Case Management Company told me they would escalate my new claim, so hopefully, I'll get my windshield fixed. read more

Thanks, Jayden, for always taking care of us! Wouldn't want to buy a car from anyone else!

Jayden at dependable dodge really help me decide what would be the best option for me very helpful he cares about his customers first it's because of him I switched over to ev all electric he was there with me every step of the way and still available if needed!!! read more

Dependable Chrysler Dodge Jeep Ram - Car Dealers Near Me - Canoga Park, California

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I used to trust Dependable Chrysler Dodge Jeep's service department, but my recent experiences have been really disappointing. The service team itself does solid work, and I've always appreciated their effort but the overall experience has gone downhill. A big part of that is the service manager, Troy, who comes across as extremely lazy and unwilling to help customers. It feels like there's no effort to accommodate anyone beyond the bare minimum. On more than one occasion, I've called ahead and been told they could accommodate me, only to show up right when they open at 7am and be told they're "fully booked" with no flexibility at all. It doesn't make sense, and it feels like an excuse rather than an actual attempt to help. At that point, what's the point of having service hours if customers are basically required to make an appointment anyway? If that's the case, they should clearly state it's appointment-only instead of giving mixed messages. This place used to stand out for customer service that felt above and beyond. Unfortunately, that's no longer the case. It's frustrating because the technicians and staff seem capable, but poor, lazy management is holding the whole team back. I really hope they can turn things around, because this used to be my go-to spot. read more

They serviced my 2019 Ram 1500 fast, clean and great service. I waited for it and it took one hour,

Edgar in service is the best service advisor not only did I have a coolant leak but he was able to get me in late Wednesday and by Thursday morning he called me to let me know he had my jeep ready for pickup. The culprit a bad water pump as suspected. Thanks Edgar! read more

Pretty upset with my experience here. Brought my 2012 Jeep in here because the transmission pan was rusted and dripping. That seems to have been fixed but as i drove off the lot my car was now very very loud and seemed to not drive well. So i drove back and asked them what was up, the guy went back and was like, "oh yeah, thats a muffler issue." And i was like "That wasn't there before, why didn't you tell me about that when you told me what was wrong?" The guy said, "oh well he's a transmission guy not a muffler guy." ... WTF so now i have a new problem that they caused and they took no responsibility for that. Now my car has a new check engine light on it. This is an older car to begin with and i may just have to get a new car. I would NEVER EVER bring any car back here again and, frankly, i may not get another Jeep just so i don't have to deal with these guys. Very mad and sad and i loved my jeep but now...will i ever drive it again? I don't know. read more

The best in the business Derek and Alex are phenomenal. If your are looking for honest and trustworthy people to do business instead of commission breath salespeople. Go to Dependable!!! read more

My 2016 Jeep Wrangler that I bought from a small used car dealer only four months ago decided to shut down after I went through an intersection! The key word is after!!! I coasted to the curb. Long story short I didn't panic! Why? Because I knew who to call; Dependable Chrysler Jeep! After going there for a simple blinker light replacement they were so amazingly attentive that I knew, without a doubt, I'd be in good hands. There were quite a few issues with the Jeep; from computer board to a few coil replacements! They use Mopar parts instead of aftermarket which a lot of other places may tend to use. What does this all mean? The Jeep is running smoothly, the parts are guaranteed to hold up and Edgar, and team kept me informed of the issues...then they resolved them. I appreciate that they got me up and running and most importantly safely! They're professional, friendly, efficient and affordable too! Great staff and management that go the extra mile. Wait, is that a pun?! When it's time to trade this puppy in...for a new or another used Jeep...well...you already know where I'm going! Dependable Chrysler Jeep! You are rock stars!!! read more

My experience with Dependable Dodge has been so persistently frustrating and unprofessional that I feel obligated to warn others. I wanted to buy my car from Dependable Dodge. It's conveniently located near both my home and my workplace, and supporting a local business made sense - until I actually tried to give them my business. They didn't have the vehicle I was looking for and made no real effort to locate or acquire it. On top of that, they couldn't offer competitive pricing, nor did they seem particularly interested in trying. I ended up purchasing my car from a dealership much farther away--one that *delivered* the vehicle to me--because they showed initiative and treated me with respect. Unfortunately, the real problems began after I got the car. Because Dependable Dodge is the closest authorized dealership, I turned to them multiple times to resolve several issues with the vehicle. But visit after visit, their service department has proven dismissive, unhelpful, and, frankly, incompetent. Issue 1: Intermittent Red Wrench Warning The red wrench warning light appears and disappears at random. When I first brought it in, they plugged in a diagnostic tool and found "nothing serious." The next time, they wouldn't even bother checking it--because the alert wasn't active at that exact moment. Apparently, unless a warning light happens to be visible while you're parked in their service bay, they're unwilling to investigate further. That's not diagnostic work; that's avoidance. Issue 2: Speaker Rattling The speakers in the car rattle. I left the vehicle with them specifically to address this. They claimed it was "fixed," but the problem persisted. On my return visit, the service manager told me, verbatim, that they were going to "pass on it" because they had already tried once. "Pass on it"? What kind of service center gives up on unresolved problems and tells the customer they're done trying? Especially after only one try! Issue 3: Remote Key Malfunction The remote frequently fails to lock or unlock the car, sometimes entirely unresponsive. When I brought this up, they had zero interest in investigating or troubleshooting it. Again - dismissed without even the courtesy of a basic check. Issue 4: Tailgate Wiring Pinch There's a plastic grommet where wiring runs from the body of the car to the tailgate. On the right-hand side, this gets pinched between the tailgate and the frame every time it closes--something that doesn't happen on the left side. I brought this up too. The dealership's response? *"There's nothing we can do about it." No attempt to adjust, no consideration for long-term damage. Just flat-out refusal. Those are just the most prominent issues. There are more. What makes it worse is how I was treated when I escalated my concerns to Ed, the owner of the dealership. His attitude was shockingly rude. He coldly asked if I bought the car there - as if that somehow justified poor treatment. I explained that I had tried to buy the car from them but couldn't due to their lack of effort. Then, in an almost surreal moment, he said that he owns the same car and "there's another problem with it every day." Excuse me? That's what a dealer says to a paying customer--someone who spent real money on a vehicle and is now being given the runaround? He didn't even buy his car - I did! I'm a customer. I shouldn't be treated like an inconvenience simply because I didn't purchase through their sales department, especially when I tried to. Bottom line: Dependable Dodge has demonstrated a lack of professionalism, integrity, and basic customer service--both in their sales approach and in their service department. I gave them more than one chance to do right. They failed at every turn. If you're thinking about buying or servicing your car here, I strongly urge you to reconsider. Go somewhere that values your time, your money, and your trust. Because this place? It's anything but dependable. read more

They've been so accommodating! Edgar has been taking such good care of my car for years now! I couldn't recommend him or this place more!

Can't take your care in with an appointment and get the service done in one day regardless of how simple. Since when does one make an appointment to get in the que to have your car looked at. Not sure how the people that run the dealership thinks people can just drop their vehicle off for days. Don't have the same issue with Honda! read more

4/4/25 I went to get a part *Cigarette lighter socket* was not working to charge my GT Challenger 2021phone passenger side, I went to the service Department in parts pick -up Dean suggested that I speak with Markos in service dept , Markos printed out a fuse box diagram to check my fuse before I buy a new Cigarette lighter socket, and its a lot cheaper to just replace a fuse ! So Dean in parts help me locate the bad fuse, and zazam it worked back to charging my phone, now that's customer Service. Thank you Dean & Markos for saving me time & money and Thank you to Dependable Dodge in Canoga Park for having these guys work at your facility.I appreciate good people. Sincerely, Bernie Kozak read more

The people in the service department are amazing, especially Edgar who helped me out big time! I took my 2016 Jeep Grand Cherokee in after the check engine light came on and some of the warning codes indicated it could be a transmission issue. I was dreading a lot of work and a high cost. Making the appointment online was easy, I ended up arriving very early and they saw me right away. Edgar took the car and walked me through everything they were going to do to diagnose it, and what the costs could be in various situations. I was prepared to leave my car all day and possibly into the next, but Edgar called me within a couple of hours to say that not only had they diagnosed the problem, but they also just went ahead and fixed it - including a software update - and it ended up being much smaller than I thought. When I went to pick up the car later in the day, Edgar explained everything to me, and then let me know the total cost was much lower than even the diagnosis cost they had originally quoted. Overall it was an incredibly easy experience with great communication and service. I will definitely be going back to them with my Jeep maintenance needs. read more

Service dept was awesome .Edgar was very kind and helping me with the issue with my car that I have been having problems with. He was honest and upfront about the cost. No hidden expenses. read more

I took my 2020 Jeep Wrangler to Dependable for a check engine light. The service representative that helped us name is Edgar. He took the time to follow the repairs until completed and worked with the warranty insurance to get everything payable paid. He also kept us in the loop the whole time. I haven't had service that great in a long time. Thank you Dependable and mostly a huge thank you to Edgar who is one in a million!! read more

I went there and met Edgar at the service department and he was great, he took our jeep and put it in and helped us with our 3rd party car insurance and negotiated with them. Edgar has positive energy and knows his job, thanks for helping us I'll be a returning happy customer , thanks again Edgar!! read more

Do not work with David, i would recommend you take your car to a different location for repairs like 2350 First St Simi Valley, CA 93065 United States Much better service and they also double check orders the day of making an appointment!!! read more

Dependable Chrysler Dodge Jeep Ram - Proof that double checkings aren't a standard procedure for customers making an appointment for repairs - Car Dealers Near Me - Canoga Park, California

My experience at Dependable was just, dependable! My guy Jeff got me setup with a absolute beautiful ram 1500 and I could not be happier! The entire process was smooth and handled very professionally and they knew how to get it done. Looking forward to working with them on my next purchase and will be going to them for service as well! Thank you again, Dependable team and Jeff! read more

Dependable jeep people are the best. Always genuine in after sales service and has best prices and selection. Thanks Ricardo & Chris for helping me out read more

Edgar and Marcos are amazing!!! They were so incredibly helpful. Seriously... they go above and beyond. read more

Dependable Chrysler Dodge Jeep Ram - Car Dealers Near Me - Canoga Park, California

Dave took great care of me and my Ram 1500 pickup. Also chatted briefly with the owner while I waited to pick up my truck, and he invited me to behold his Demon 170 in the showroom. This was my first visit, promoted by recalls. I'll be back for any major service. read more

Marcos was so helpful, my son's car had issues, Marcos was very helpful and delivered. The repair of the charger was in and out. He took care of reporting it to the warranty as well. Appreciate the service and taking care of the issue! read more

This is dealership is a total scam. Stay away from them. Specially "scamsman"Alex as he would give you fake numbers and after you arrive at dealership he will make a story " while pulling out the particular your interested he had an accident" and now the cars he has are more monthly payment. read more

Ignoring the fact that your business sends out damaged parts due to incompetence. If that is the level of competence from your parts and service department I would never bring my vehicle here for service. Try again. read more

Horrible nightmare experience with this dealership. STAY AWAY! I wish I could give them 0 Star. Do not take your car there for service. Service advisor David with pijama at work was my advisor. They did not fix any of my problems that I went there for, they even scratched my door panel and damaged my window switch trying to fix it. They didn't want to order new parts from Chrysler, because David said that Chrysler won't pay them. Brand new car with 1000 Miles on it, still under full factory warranty! This place is a scam! They received a bad survey for the horrible service that they provided me. David is telling me that they won't help me anymore because they received a bad survey, well, do your job better , provide a good service to client and lastly wear a pants at work to deserve a good survey. read more

Edgar made my experience here so good. This is the best jeep dealership / repair I've ever been to. Santa Monica sucks / downtown sucks. Worst service ever. Literally will only go here from now on! read more

I brought my truck there a few times, over the years and every time it came back with less parts. Anything they touched came back worse. Will never want to deal with the crooked place and wouldn't recommend them to my worsed enemy!! read more

This Review is for the Service Dept. Ask for Edgar, he is awesome. I'll be going back there for my Ram DT needs. The whole service dept seemed nice. Thank you guys! read more

Edgar Garcia in service is the best. Very professional and on top of everything. Hard to find service this good nowadays. Go see Edgar if you need any service done!! read more

horrible dealership. the most 'undependable' cjd dealership in the country. if i could leave negative stars, i would. had to wait over a month for some parts to come in for repair. finally had an appointment on the books to complete the repair. brought the car in over 24 hrs ago. just got a call from service - they sold the parts and now cant fix the car, again. this pos dealership needs to get acquired by an owner or national dealer who knows how to run a dealership. the owner refuses to respond to customer complaints via email and/or phone. there is no consequence for this unprofessional behavior. the only one who suffers is me again since i have to wait for new parts which are on backorder thru mopar again. read more

Jayden was great he knew every detail about all the jeeps, answered all my questions. He was so polite & accommodating & friendly. I would highly recommend them. read more