Huge shoutout and big recommendation to Kevin over at Northridge Toyota! If you're looking for a great salesperson who actually cares about your financial situation, he's the guy to see. He gave us the best options, helped us with our trade-in, and got us into a 2026 Toyota Sienna. On top of that, his communication is top-tier--always keeping you updated every step of the way and making the whole process smooth and stress-free. Great experience all around--highly recommend! read more

My wife and I purchased a 4runner last weekend. Anna was friendly, professional and efficient. Mario in finance was great also. I visited a few TOYOTA dealerships for this purchase, this one is the best. Awesome place to buy. read more

Worst service ever... 30+ minutes wait just to pick up My Serviced Truck Up. No one Cares... Arrogant people working there. Worst place to shop... read more

Been here a few times. Nice big location with mostly friendly employees. Nice selection of cars, trucks, and suvs. My issue is this... I have a lot of off roading / overlanding experience and was looking to get a new build for one of my social media channels. I have a handful of other trucks as well. I had some really simple questions that I wanted answered and after talking to 3 different salesman I got the run around and didn't get my questions answered. One guy had a really bad attitude as well. This is why I do my research beforehand. I already knew if the Tacoma had lockers or not. I already knew about the crawl control system. I already knew about what off-roading amor / protection came stock with the truck. I already knew about the torque and horsepower numbers. I just wanted someone to go over some of these items with me in further detail. But it seemed like nobody knew what I was taking about. One guy said this truck is good enough! I laughed and said not for where my group and I go. If you all are trying to sell a high priced Tacoma TRD Pro then someone at the dealership should really know more about the truck. So I ended leaving, especially after that one employee treated me like a two year old. I won't be back! I ended up going to Thousand Oaks and got the Tacoma ordered the way I wanted it and even though my salesman didn't know as much as I did we both took the time together to look into what upgrades can be done. Bigger tires, possible re gearing, lift and suspension options, etc. If you want a work truck or a truck for the lake, beach or running some easy trails and fire roads then you should be ok here. But if you're really into over-landing, pre running, or any type of crawling you should definitely do your research first. They do a lot of volume so my review won't even matter. Just wanted to share my two cents! read more

Drove nearly an hour to test drive a specific car. I called ahead, and received multiple confirmations via email, including a check in the morning of. Zayn, who sent all of the confirmations and was supposed to show the car wasn't even there at all. The car wasn't there at all. My time was totally wasted. read more

If I could assign a rating of zero, I would do so. I communicated clearly and reached an agreement with Richard and his manager, Andrew. I explicitly provided the exact vehicle and VIN to prevent any mistakes and to save time for both parties. They assured me that I could finalize the deal if I visited in person. However, I drove two hours only to be informed that the vehicle was reserved and to be offered a different car. This situation resulted in an unnecessary effort on my part, and they have not taken responsibility for their actions. It is evident that they lack respect for people's time and engage in deceit to lure customers. Such conduct is highly unprofessional. read more

Northridge Toyota - Wasted time coming here - Car Dealers Near Me - Northridge, California

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We had a great experience with our sales person, Amil. He was straight forward and very easy to deal with. Unfortunately, we ran into a problem when we got our new car home and realized it had the wrong floor mats. It took over two weeks to get the correct mats and when I made the long drive back to the dealer to make the switch, I was not offered anything to compensate for the time or the extra driving needed to correct Toyota's mistake. I felt like Northridge Toyota did not go out of their way to earn our business back. We will probably visit a different dealer for our next new car. read more

Amir and the Toyota Northridge did an amazing job with my new car and the experience was nothing but excellent. Thank you to Star and the finance team. Everyone was very accommodating to my needs and situation. Keep up the great work read more

Northridge Toyota - Car - Car Dealers Near Me - Northridge, California

If you want to pay more for a car then go into this dealership. They will not honor your online deal negotiation, even though it is documented and it's in writing. Anna was my online rep a lease deal on a 2026 Toyota sienna XSE which she said will arrive in three weeks. I got to the dealership today and the finance manager Paulo showed me new numbers for my lease. I said I already made numbers with Anna for $2000 down for 36 months at $750 a month with tax. Well, the market right now is really high and we have a $5000 markup on these cars now. And I asked him so you will not honor the deal from 2 1/2 weeks ago. That is the reason I also put down my $1000 reservation for the car. And now he is saying that because of market adjustment blah blah blah. And he said that is the reason also Anna is no longer here. I have no choice because I know the Siennas are high in demand and just have to pay the difference. I will end up with no car. If I knew this was gonna happen, I had the exact same deal at Manhattan Beach Toyota and Cerritos Toyota with the car in stock, but because Anna work with me, I chose to wait for 2 1/2 weeks . The only positive here is the salesman emad and finance manager jawad. They were respectful. I was gonna buy two more cars next month since my lease ends on my other cars but I think I will take my business somewhere else. Toyota should be ashamed that they will not honor the online deals just because of market differences and leaves the customer no choice.. instead of enjoying on our new car, it ended up being a disappointment because of the experience I received in this dealership. read more

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Thank you Shawn for helping me out with my new car!!! You were very professional. It wasn't stressful at all. Today was a really good night. I appreciate your customer service and I will definitely refer all my friends and family to Northridge Toyota. read more

Hagop the salesman was very nice and understanding, but the manager was a rude and an arrogant man!! I would never purchase a car from there. Don't waste your time there!!! read more

Was charged for a new belt to take care of Noise coming from the steering pump, and come to find out it was not done. Noise did not stop, took it to another place to get other work done and I had them check for noise from the steering column. They clarified that I had my old Drive belt (serpatine belt) which had cracks in it as well as the pully needing replaced. I had called and left messages to the service manager (never returned my calls) and finally spoke to the agent who helped me that day and he said that he would not have charged me for a part if it did not get replaced. I also told him that it was also in the 'Deffered' section which is the other stuff they found that needed to be replaced that I did not want them to do. I did trust them up until this happened and I will never go back to them after this. I DO NOT Recommend using Northridge Toyota. There's gotta be someplace else that does not try to rip-off their customers. Also, all the 'Deffered' work, did not need to be replaced per second opinion, which was estimated at 4k. All BS read more

It seems markups are standard. Lots of waiting...in my case, I returned to get a refund because I ended up getting a better deal at a different dealership so I canceled the reserve and passed on the car. I'm still in the lobby waiting for someone in finance after 15 minutes. Wish me luck. read more

Very slow service. I had an appointment for a yearly inspection and apparently they scheduled a dozen other cars at the same time. It's been almost the hours and still not done read more

Service Advisor was Aaron Garcia was great to work with. Very professional. He took care of me fast and efficient and met the warranty needs of my RAV4. Thanks, Aaron for making my Service an enjoyable experience and not a hassle. read more

Kari is a horrible sales person, bait and switch. Manager needs to realize they are selling Toyotas not Mercedes. They hire anyone off the street to become a sales person for this dealership. read more

I just purchased my first car ever with the very great help from Richard and Mario! I would definitely recommend coming to look for a new car! The service was amazing, the communication was open, helpful, and present! Thank you for all the help! read more

Review for Northridge Toyota (Finance Department) I bought out my lease here and later discovered that over $7,700 in optional add-ons had been rolled into my loan without my knowledge or consent -- including a service contract, maintenance plan, debt cancellation, and appearance protection. I wasn't given a copy of the contract at signing, and only found out what happened after I returned to request one in person. I raised the issue directly with both the Finance Director and General Manager. While the products were eventually canceled and refunded, it took weeks -- during which I accrued unnecessary interest on an inflated principal. When I asked them to make that right, they ignored the request entirely. I've since filed formal complaints with the Consumer Financial Protection Bureau (CFPB), California DMV Investigations Division, and Toyota Motor Sales USA, and will continue escalating. If you finance here, read everything carefully. Don't assume they're working in your best interest -- because they're not. read more

Northridge Toyota - Form I received after returning to dispute $7,750 in add-ons I never knowingly approved. Only received this after pressing for action. - Car Dealers Near Me - Northridge, California

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Stay clear of this dealership. Within 4 years of getting my brand new car from them both front doors don't unlock with my key fob. Haven't experienced anything worth talking about with northridge Toyota just disappointments. I've also had an open recall in my car that hasn't been taken care of for maybe 2 years now. read more

In 2023 I bought a car and agreed to pay a markup. However I denied the add on and unnecessary interior spray protection and LoJack. They agreed but then tried to slip in the add ons into my contract. I wouldn't believe a word they say , only truth is what's in writing. They will lie to your face infinitely if you don't check them. They also drilled my rear bumper license plate bracket on crooked. It's a 60k car. I can't re drill it straight because the holes would overlap and cause a worse misalignment. The bumper has dimples to show where to drill and they just eye balled it. read more

TLDR: Avoid. Avoid. Avoid. Absolute trash. Unprofessional. The salesman raised his voice to me and insisted on me signing a pre contract/reservation deal even though I had been told by another salesperson on the phone that I didn't have to. Full review: Today (6/22), I'm in a market for a new car. I have a Toyota that I'm looking to trade in for a newer car, specifically RAV4 Prime. 6:21pm I called and I spoke with someone named Kelly around 6.21pm. She was very nice. She told me they had one RAV4 plug in and one RAV4 hybrid available. She mentioned putting down a $500 deposit to reserve the car. I told her I'm not in a rush and I'm shopping around for the best deal especially the value of my car they're willing to offer. She said she understood but she asked me to stop by, so she can evaluate my current Toyota and determine how much value it has. Reasonable request and again, she assured me I didn't have to sign anything. In this call, I asked if she would be my salesperson and she said yes. 6:30pm Kelly texted me the specs of 2 RAV4 cars. One is prime and the other one is hybrid. 7:30pm Texted her that I'd be there by 8:15pm..she confirmed my arrival. Around 8:17pm I got there. I was greeted by someone named Nima. I was told Kelly had left (???). He showed me the hybrid. He didn't know I was looking to get my car appraised. Right off the bat, he mentioned about the $500 deposit and sigining a pre contract agreement. I said I'm not doing that as I'm looking what offer they can give me first before going with them. He told me the plug in was not available and supposedly, it had been sold 2 hours ago. Again, Kelly texted me the specs of the car around 6:30 pm, less than 2 hours after my arrival, heavily implying the car was still available. He went to his manager and told me I could reserve another/future/yet to arrive RAV4 plug in but only if I put down the $500 deposit. Again, I said I'm not doing that per my earlier conversation but other Kelly. He kept insisting and was very very pushy. I repeated myself that I had spoken with Kelly about this and she assured me I didn't have to. I think he was frustrated with me saying no to the deposit, he raised his voice with me, almost to a point of yelling. Again he mentioned the $500 deposit. I cut him off. I said no, I'm not signing anything and he said "ok, have a good day" and he walked away. And no, he never looked at my current Toyota or gave me the trade in value. And he never gave me the specs of the other plug in cars. Yet he expected me to put down a $500 deposit..what a joke. I left. 8:26pm I texted Kelly back and called the number. I assumed it was her number but it turned out it was the office. A guy picked up. Told him what had just happened including the part where Nima raised his voice with me. No apologies. No acknowledgement of wrongdoing. All this guy said was "first come first serve. The car was sold 2 hours ago". I told him, I'm not interested in doing a business with someone who yells at me and hung up. I got there around 8:15pm. Two hours earlier would be around 6:15pm. As you can see in the text, Kelly texted me the specs at 6.30pm and confirmed my arrival around 7:47 pm. So if the car was not available 2 hours prior, then why did Kelly send me the specs of the car? Why did she confirm my arrival if she wasn't gonna be there? And why would you insist on me signing the $500 deposit after telling me I didn't have to? I would NEVER have gone to the dealership if they were never gonna assist without it. Wasted both of our times. Absolutely trash. So what gives Northridge Toyota? read more

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I brought the car for recall and the service was bad. They did not do quality check. Just imagine they just gave the car without checking it? What kind of service is that? We just got it 5 mins and the seatbelt sensor was busted! Its annoying. I just hope they have quality control to check first before releasing the car. read more

I just purchased a 2025 Tacoma. The process and experience to becoming an owner of a Tacoma was great and smooth ! I highly recommend you ask for the salesman named Nima. He answered all my questions and help me find the perfect truck for me ! Not once did I feel rushed. Nima and his manager were able to get me a perfect monthly payment. When it came to signing paperwork Bryan who helped us finish the deal was very detailed and informative he also answered all and any questions I had. Overall the experience was a 10/10 will definitely be returning for future car purchases. read more

Northridge Toyota - Car Dealers Near Me - Northridge, California

This dealership has some amazing attentive people just as much as it has some of the most unhelpful. I bought my brand new Tacoma 2026 on February 26, officially today it's 80 days and I still don't have my registration. Veronica the DMV clerk messed up and I got a check for over 500 dollars which I realized wasn't for me so I went back to the dealership to get this figures out. Turns out she registered my car as a used vehicle and she wanted the check back. I brought it back about a week later and during that time they replied to my emails. Once I returned the check radio silence. Of course they only work Monday through Friday 9-5 type job which I also have. So I haven't been able to go in person to get an update only through email which they haven't replied to. The only thing I've realized is they messed up and as of now they haven't fixed it. My temporary tags expire this month but again no update. read more

Drove in just to see the grand Highlander Drove out with a sienna 2025. Keven Hernandez walked to right away and helped us look at a few options and test drive both the Highlander and sienna. We worked on number and he helped us out with the budget we had and monthly payments we asked for. Overall the experience was great: Keven did such a great job giving us the best price. Happy with my new mom car. read more

I want to sincerely thank Rayan Hassoun for demonstrating what true customer service should look like: listening, understanding, and most importantly, showing empathy. I experienced issues on two separate occasions, and he was the only person who helped me without judgment, without correcting me, and without sending me to someone else. He genuinely took the time to listen and help address the situation. Unfortunately, my experience with the finance manager, was very different. When I explained that I had put over 36% down on the vehicle, his response was, "No one told you to put that amount down." When I tried to explain the issue I was experiencing with the vehicle I had recently purchased, he asked, "Well, didn't you buy a a warranty?" That response was extremely disappointing. This is a safety issue on a car I just recently purchased & I shouldn't have to buy a warranty to address something like that. Rayan H. was the only employee who demonstrated accountability, professionalism, and integrity. He took ownership of the situation and treated me with respect, which deserves recognition. If the people I initially brought this issue to had been willing to help, the situation could have been resolved much sooner. I even explained that I was open to getting another vehicle if the amount I had already put down could be transferred to a different car. Had that option been considered or discussed at the time, I would have been more than willing to move forward with that solution. Employees like Rayan Hassoun make a real difference. His professionalism and empathy are qualities others should take note of they're exactly what turns disappointed customers into loyal ones. read more

We came here to look. We parked out front & automatically swarmed by sales people. That was expected. Here's what was NOT expected. There were a group of what I thought were fraternity boys, when it was a group of salespeople. They were behaving less than ideal for a group who we are suppose to trust in purchasing an automobile. Have no clue what they were yelling after hearing one making some animal sounds. We go here to get my serviced. I will still come to this location for that, but never will I ever come here to purchase a car from a group of children. If they think that kind of behavior is suppose to persuade anyone to purchase a car then they are mistaken. A manger approached us & apparently had no issues with that kind of loud behavior. That's more telling of that dealership than anything else. Disappointing to say the least. read more

Came in to get a tire replaced that got a nail in under warranty. I found out about the nail right before the weekend and spoke with Jocylin on the phone who was advising me when I was at a different tire shop by my house. Since I ended up getting a spare I made my appt for Monday. Joe initially helped me. Immediate issues where he was telling me it would be close to 4 hours, and that he had to get a hold of warranty. Then there might be fees because I had different biz put on my spare for me. Then couldn't grasp that I wanted the spare put back in the trunk and the tire with the nail tossed. I had to say it a few times. Also, I was saying Joyciln said it was okay to remove the tire. I was on the phone with Toyota the whole time while at the other shop. Anyway red flags went off. Also, wasn't the friendliest. I had him switch me over to Anthony who previously serviced my oil change. Anthony went above and beyond! Got hold of warranty right away. Had them bring the car around again so he could see what happened. Also, communicated with the mechanic so it was clear. They replaced my tire and put the spare in the trunk. Anthony is friendly, and out of everyone who works there has gotten me out of there in minimal time. I've had numerous oil changes done there so I speak from experience. The whole thing took about an hour. I highly recommend Anthony. read more

I had a good experience with warranty repair work but had a horrid experience with a salesman. A salesmen tried to push a used car on me when I wanted a new car that wasn't available quite yet. The salesman was either misinformed or just lied about the specifications between the two vehicles. When I proved he was wrong, he became very agitated and threatened me! read more

If Kelly Cortes reaches out to you from this dealership, RUN. Wasted an entire day waiting on his response and bought a 4Runner from longo toyota instead. Truly some of the worst customer service I've ever experienced. read more

Northridge Toyota - Extent of communication - Car Dealers Near Me - Northridge, California

Came on Saturday because they said the car I wanted was ready turned out it wasn't and they wanted to make a deal even though I didn't get to see it. I told them to call me when it's ready. They called as soon as I left the dealership saying that it was ready, then again on Sunday that it was ready but I didn't go, then again today that it's ready, I went with my husband and it WASNT ready. I went in just wanting that car and they kept trying to convince us to get a different car or more expensive car. read more

I am writing to express my utmost satisfaction with the exceptional Byron Lopez at Northridge Toyota his extensive knowledge, professionalism, and dedication to customer satisfaction made the car-buying experience truly enjoyable. Byron Lopez took the time to understand my needs, presented me with suitable options, and facilitated a seamless transaction. I highly recommend Byron Lopez to anyone seeking a trustworthy and competent sales professional and he was such a great person since we got there we will be going back again great service thank you. So happy with my new car totally worth it. read more

Stay away from this dealership! They are crooks who lie and lure you to the dealership with empty promise over the phone then soon as you get there they change their story and try and markup and sell you cars over MSRP. Very dishonest salesmen look out for ZAYN! Stated to me he records phone conversations who's is unlawful is the State Of California without the other parties conc read more

So my partner has been taking our car here for dealership service, and has commented a few times that something always turns out to be wrong with the vehicle once they pick it up. This time, the car was taken in for a simple, routine maintenance issue. When we picked it up, the air conditioning ceased working. This has never, ever been an issue with this car. Not even intermittently. So, when they contacted the dealership, the response was that the computer shows this "was always an issue" (see, it literally never was an issue before, and certainly not one they ever brought up to us. Ending up causing a few thousand dollars to fix, but more than that, it's the dishonest belligerent way they handled the transaction. If I were recommending places for friends to get their Toyotas serviced, I'd tell them to avoid this one at all costs. read more

Very unclear about how long the service would take. The rep on the phone told me it would take an hour when I scheduled the appointment. So I set a business meeting 2 hours AFTER the time I expected to finish just to be safe, but I guess that was not enough time. Once I dropped off my car the woman helping me said the service would take an hour. But what she didn't tell me was there were multiple cars queued before mine. So I waited over an hour and a half in the lobby before checking for an update just to find out my car was still 5th in line, which she told me would still take an hour to perform servicing. My service took around 3 hours. Heidi seemed very condescending and indifferent for giving me the wrong information, which I thought was funny because she didn't even know how a lease worked after working at Toyota for 15 years! Since this is my first time servicing I asked her what they would do. She said they would fill up my fluids and check my brakes. I asked her what about change oil? She said no oil, so I asked what fluids, she just said "all of them". Nice one Heidi! You seem to have learned a lot after 15 years! read more

I had such a great experience working with Jeffrey Johnson at Toyota. I came in with several concerns about my car, and he was incredibly patient, kind, and professional the entire time. He truly listened to everything I had to say and never made me feel dismissed or rushed. What I appreciated most was that Jeff explained everything in simple, easy-to-understand terms without making me feel small or uninformed. As someone who doesn't know much about cars, that meant a lot. He made sure I understood what was going on and treated me with complete respect. Jeff went above and beyond, and I genuinely felt taken seriously throughout the entire process. Toyota is very lucky to have someone like him on their team. read more

Honestly, this dealership is the only place I trust. The service is always solid, everyone's easy to work with, and they actually take care of you instead of giving you the runaround. I gotta give a huge shoutout to the manager, Alex Alonzo, I follow literally wherever he goes. He's helped me get 2 cars already (RAV4 and Camry), and every friend or family member I send his way ends up taken care of too. Super honest, super helpful, and just makes the whole car-buying thing way less stressful. If you need a car and want people who keep it real, this is the spot. Highly recommend! read more

I am a well satisfied costumer who just purchase a brand new tacoma trd sport from these guys. Special shout out to Ace who helped me personally and to Randolph as well for making things possible and affordable! would recommend them to any buyers out here trying to get a new or used car. Thanks again guys! Franco is the man to look for sales. Appreciate the help for this purchase. Will be back for my next one! read more

Northridge Toyota - 2025 woodland rav4 hybrid - Car Dealers Near Me - Northridge, California

Let me start by saying this: visiting a car dealership has always felt a bit like prepping for a root canal. Stressful, a little painful, and I usually leave poorer than expected. But while shopping for a reliable used car for our oldest, we found a great deal on a third-party listing. We messaged the seller, and Joe got back to us right away. Yes, the car was still available--but it needed a couple more days in the shop. "Can I call you back?" he asked. Fine, Joe. Fine. A few days later, we stopped by to check it out. Joe was friendly, funny, and easy to talk to. We each took the car for a spin, had a quick huddle, and then sat down for what we assumed would be the stressful part: negotiation. But Joe made it clear--no haggling, no pressure, no upselling. "We take a lot of pride in our reputation," he said. "We want you to feel good and comfortable with your purchase." And honestly? We did. Joe, Emil, and the Northridge Toyota team made the whole process smooth and surprisingly pleasant. They gave us a great deal on a solid car for our teen, and we left genuinely happy. They'll be our first stop when it's time for the next kid's first car. Highly recommend. read more

Purchased a 4Runner here recently. Found out the key provided was a counterfeit aftermarket part, which was never disclosed. When I asked the manager, Ali, to make it right by providing a genuine Toyota key, I was told 'no.' Very disappointed that a branded Toyota dealer would sell counterfeit components and refuse to take responsibility for a failure of disclosure. SCAMMERS. They willingly omitted and failed to disclose that they were selling us a car with a counterfeit key. Called to try to get this resolved and there was no accountability taken. Went in and asked to speak to the manager and was sat with four others before the actual manager came out. Was laughed in my face and swatted away His name is Ali he was dismissive and rude. He said he would cover part of the key replacement and when I told him I'd be reporting this incident to the Better Business Bureau he said he was no longer going to pay for anything. They knew this key was counterfeit and failed to disclose this information during the sale. read more

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