I bought a Ford Bronco from Galpin in 2021. Having owned BMWs, Mercedes, Maserati, I expected…read moreservice for my Ford would be unremarkable - boy was I wrong. Galpin's commitment to white glove comceirge is unmatched and makes everything super easy and convenient. So when it was time to buy another car, I knew where to go. But after working with Harry Simonian, I will say with absolute certainty- this is the only dealership I will ever deal with again. While I went with one car on mind, Harry took us to the Galpin storage lot and proceeded to show me every in the Galpin family from Lotus, to Range Rover, Volvo and so on. To my surprise he was able to work across all brands saving me time and he was a consummate professional. It was amazing to feel like he was working for me instead of against me from selection, to purchase, to him personally delivering the car the next day after it was detailed. 5-Stars

ive had s polestar 2 for almost 3 years so far no issues except the service is 20 miles from my…read morehouse. also they scheduled inspection for today at 8-10 and never showed up. I called twice and they confirmed. the third time i called they said i was out of service area and had to reschedule The worst customer service. I don't recommend them if you need help

Lester at Galpin Ford of North Hills gave me truly 10/10 customer service. I came in without an…read moreappointment because my car was showing issues related to a repair I had done at Classic Collision down the street, and Lester was incredibly kind, thorough, communicative, and helpful from start to finish. What I appreciated most was that he took the lead in communicating directly with Classic Collision so I did not have to act as the middleman. He made the whole process feel easy and stress-free, and he made sure I would not be responsible for paying for the faulty loose door latch that came with that repair. Lester made me feel like my safety genuinely mattered to him. He took the time to make sure my car was safe to drive and that everything was handled the right way. He even took the time to ensure any recall alerts that my vehicle had were resolved same day. That level of care and professionalism is rare, and I'm very grateful for how well he treated me. Highly recommend asking for Lester if you need help.

If I can leave a negative review, I would. It's been so hard to get any communication/updates from…read morethe financial department. That guy who sold me the car was great, loved him. The financial guy, Sam. I wish I can say the same thing but can't. I been trying to get someone(preferably manager) to call me back but nothing. Some guy stepped in Victor who was supposedly gonna help us since Sam won't... but nothing. I been texting and calling with no response back. I'm disappointed. Once they sign a deal they don't care anymore.

A Refreshingly Honest and Respectful Car Buying Experience…read more ** A Refreshingly Honest and Respectful Car Buying Experience** After several frustrating experiences while shopping for a new car, my visit to Galpin Mazda completely restored my faith in the car-buying process. At a previous dealership, I had already agreed on a price and was ready to buy when they suddenly added "mandatory add-ons" that were already installed on the vehicle--things like VIN and catalytic converter etching--adding about $4,600 to the price for items I neither wanted nor needed. I walked out feeling extremely frustrated and angry. The next day, while venting to a friend, they suggested I try Galpin Mazda. I was actually planning to rent a car for another week and continue searching, but I decided to give them one last shot first. Honestly, I went in expecting the worst and was mentally prepared for another fight. Instead, the entire experience was the exact opposite. It started with the phone call. I'm pretty particular about what I want (for example, I really don't like leather-type seats), and I also didn't want a black car. The person on the phone actually took the time to go physically confirm they had exactly what I was looking for before continuing the conversation. We discussed pricing, and while their number was slightly higher than the original quote from the other dealership, they **did not have any of those "mandatory add-ons."** That made the total cost lower and far more transparent. I was even able to complete much of the paperwork over the phone with Manny Arias, the salesperson I worked with. Even so, my guard was still up because of my earlier experiences. When I arrived at the dealership, everything continued to be smooth and genuinely pleasant. I have a mobility issue, and I really appreciated how respectful the staff was. Often, people assume they're helping and immediately try to grab or touch you. At Galpin, the employee in the lot came over and **asked if he could help** rather than assuming. Anyone with a disability will appreciate that level of respect. He held the door for me and offered me a drink while I waited. Manny, the salesperson I spoke with the night before, came out with the keys and showed me the exact car we had discussed. It was **exactly what I wanted**, and most importantly, there were **no surprise dealer add-ons** attached to it. When it was time to get into the car for the test drive, he again asked how he could help rather than assuming--another big plus for me. I simply asked him to hold my crutches since they normally sit in the passenger seat. The test drive went great, and everything felt straightforward and relaxed. The finance process took a little longer due to the paperwork, but again, it was very pleasant and completely transparent. There were no surprises. I did decide to add prepaid maintenance because I tend to keep my cars for a long time and prefer having them serviced at the dealership anyway. Overall, my experience at Galpin Mazda turned what had been a frustrating car search into a genuinely positive experience. The staff was respectful, honest, and easy to work with from beginning to end. **If you're looking for a dealership that treats customers with transparency and respect, I would absolutely recommend Galpin Mazda to friends and anyone seeking a stress-free car-buying experience.**

I originally came here in December to purchase a new Mazda. Manny Arias was my salesman. I echo…read morethe stellar feedback others gave here about him... he is such a patient and humble individual. A really refereshing change from the typical car sales experience. Everyone here is nice; this dealership is run very differently from typical dealerships. You aren't going to find the stereotypical car sales tactics here. However, what really stood out and what inclined me to take the time to write this review revolved around a situation that arose with my vehicle shortly after purchasing it. The GM of the dealership, Dan was very professional with me and went to bat for me (Manny as well) to get the situation resolved expeditiously. I really have nothing but the humblest and highest regards for this dealership and would recommend them to anybody without reservation.

I had the experience of getting my new Genesis vehicle from the Genesis of Van Nuys location. My…read moreinteraction began months prior with Janice who made warm contact with me to get the ball rolling. Janice was a critical piece as the prior Genesis location I initially went to for all needs closed in Pasadena. Janice, followed up with me as promised and eventually warm transferred me to a salesperson- Eric F. At the Van Nuys location. Eric was patient and was responsive through text, email and phone call as I was unsure of what I wanted to do. Eric kept me abreast of the upcoming sales event (along with Janice) that they were having during Black Friday. As I didn't want to waste unnecessary time I wanted to arrive to the dealership with an idea of what I wanted to test drive. Eric made sure it all worked out. As they were very busy on a Saturday, a salesperson - Miguel assisted myself and my husband. He was also very friendly and checked in with us. Miguel handled a large percentage of the paperwork and went with us for the test drive. The actual location is currently being expanded further from what we were told so, due to the capacity my husband and I had to sit in the service area (that was closed for the day) for our time there while everyone else was in their main sales building. Understood, that they had to work with what they had. After wrapping up, we met with a very kind Finance representative named, Alex. He was thorough and a pleasure to interact with as well. Also, while waiting I have to add that Miguel offered to buy us Starbucks from the location located within a dealership where the finance area was. This was great, as it was a long day and I was getting hangry In the end, we are pleased with the 2026 GV70 and would recommend this location and staff as they are courteous and have a wide selection.

Really bad service. My car was in there for 60+ days. A local shop guessed at the issue, and…read moresuggested I go to the dealer to get it fixed under warranty. They returned it with new issues twice. And the first time they didn't fix the problem at all, just put a bandaid on it. 40~ days later, they concluded it was the same issue the local shop thought it was. Lastly, they broke my windshield. We've been trying to get reimbursed for the last month for the tinting we spent on it, but they cleverly avoid our calls and refuse to pick up the phone. The folks here are friendly and full of smiles, but it's to counterbalance the terrible service & shadiness.

The Galpin VW Service Department is AWESOME! My local VW dealership (Antelope Valley VW) closed a…read morefew months ago, so I began my search for our new dealership. I am pleased to let you know that I have found them and they underpromised and over delivered in every way. When I called I spoke to Melissa Sandoval in the service department. She was very friendly, knowledgeable and forthcoming with information. I explained my issue and gave her the codes. She told me how much the diagnostic would cost and if I had the work done there, it would be applied to the repair. She further explained that my issue was common and it would be fully covered if my mileage was under 120K. It was. They also did a full video inspection and recommended other repairs that would need to be completed with estimates. She kept me consistently in the loop with accurate updates so that I could manage my expectations with results. Melissa understands how to deliver 100% customer satisfaction! I picked up my car on a Saturday and Frances helped me at the desk. She was very pleasant and helpful. She even got the guy from the parts department to the desk so my husband could purchase brakes for my car. Again, friendly and quick service. I appreciate the honesty and integrity of the Galpin VW service and mechanics departments. VW stands behind their products. I highly recommend Galpin VW for all your needs!

All I can say is fastest but amazing car buying experience in my third car and was so indecisive on…read morewhat I wanted, but if you ever walk in here ask for Eric I mean everyone seems to be pretty amazing the the environment alone was neat and postive, but Eric I kid you not will make your car buying experience amazing! Above and beyound they go it's amazing! Couldn't be more proud and so happy with everything from my car to the experience! I will say a little mishap happened but not there fault wasn't noticeable but I reached out to Eric! Right away instant call back instant check in instant let's find a solution I mean even my boyfriend was like that's amazing customer service you don't see that anymore! I just def recommend Galpin! But i appreciate Eric so much!

They sold me a lemon kia soul 2016 car same day I got it…read morethe check engine light turned on when I made it home car shakes hard and almost cause collision due to problems the dealer lied about the cars problems and fixing things and then tried to make me keep the car and settle for being un satisfied I just had surgery and this has brought more stress on me then that ! I don't recommend this place unless u bring a mechanic

I was in desperate need for a car during COVID 19. In August of 2021, I went to car planet and…read morepurchased a 2014 Honda CR-V. I was already extremely stressed out after having so much problems with my last car. I purchased the car but noticed my new car would vibrate when I would hit the brake. I took it back to the dealer and they promised they would fix it. The car was there for a couple of days and I had to figure out transportation. When I got the car back , the same thing kept happening. I took it to a mechanic and he said the engine motors are bad. I took it back to the dealer and they kept my car for another week. The problem was fixed but when I got my car back there was a racial slurs on the back of my car. Here we are two and a half months later , and guess what ...the vibration is back which means they just did a half assed job. I am so tired of dishonest mechanics and dealers. What happened to being good human beings? Now I have to figure out how much this is going to cost me. Shame on you.

I had an amazing experience at Galpin Volvo, and it was all thanks to Sako. From the very…read morebeginning, he was professional, patient, and genuinely focused on helping me find the right car for me, not just making a sale. He really listened to what I wanted, explained everything clearly, and made the whole process feel smooth and stress-free. Sako went above and beyond to help me find and purchase the perfect car. He was responsive, knowledgeable, and made sure I felt confident and taken care of every step of the way, from narrowing down options to finalizing the purchase. I never felt pressured, and I truly felt like he had my best interest in mind. If you're going to Galpin Volvo, ask for Sako!!!! he's the kind of person you want in your corner when buying a car. I couldn't be happier with my car and my experience!

Sako at Galpin Volvo was awesome to work with. Super easygoing, helpful, and made everything really…read moresmooth. Definitely ask for him if you go in!

Quality cars at good prices…read more After purchase of an Acura, I discovered days later that one of my headlight weren't working. I was offered a satisfactory sum of money to help pay for the labor to fix the problem. How nice that I was given this offer AFTER I made the purchase. Aren was easy & amiable to work with. I would buy there again. Jerry

If possible would add 0 stars. This dealer doesn't care about the vehicles they sell, they only…read morecare about the money. Sold me a 2012 6k car with brake issues and claims that there's nothing wrong when the brake pedal goes forward & and when braking it squeaks. Dropped the car off twice and really stressful thing to do when it's a car used daily. Have had other cars bought off other dealers with no issues much less with the brakes. Claims it's an older car and will have issues but when sold they claimed it had no problems and having it with me the brakes gave me problems. Now aside with the money spent to get it I'll have to fix it myself some way investing more than what the car is worth, mechanic " fixed " the car but still with the same issues. Very convenient Too much issues, be careful when purchasing here because they might sell a defective vehicle, do not recommend at all.

Don't even bother coming here dealer is super rude doesn't even seem like he wants the cars to be…read morelooked at mileage on the cars is insane and his price is even crazier

This is a used car lot with a service unit that specializes in BMWs and other upscale cars. As I…read moreindicated in my tip, this is a great little used car lot, but is tragically located in the wrong part of town. As a result, I witnessed customer after customer haggling and nearly begging the owner Paris to sell them cars which they have no business buying. He specializes in low mileage cars that are in excellent condition so his cars are on the upside of used cars. For instance, i just bought a Hybrid Honda as a Christmas gift with only 36K miles on it and with a 4-year warranty. So I expected to pay a little bit above bluebook due to the low mileage and the exceptional condition of the car. He is a one man shop with a mechanic and is very busy so it is best to be patient for the quality of his service and cars. There were people walking in off the street while I was there that had no business buying these types of cars and arguing over their extremely poor credit and lack of down payment. This guy is a saint to even entertain these people, but he does largely based on his location in a crappy part of North Hills. His shop should be in Beverly Hills or Santa Monica but due to the location he gets lots of knuckle heads walking in and wanting to test drive fancy BMW X5s and complaining about filling out paperwork such as credit checks or loan applications. I found his inventory fairly decent if you are in the market for a BMW or other quality used cars. He has limited staff so please be patient if you don't have an appointment. I found him extremely patient, customer service oriented, and a fair negotiator. This is a pretty decent shop and sure was refreshing compared to the 'hard sells' of the traditional car dealers.

Rafael, our car expert help us buy our car, and let me tell you! He made this such a pleasurable…read moreexperience I know how this not normal but he did he listened to what we were looking for what our family needed and made great recommendations and ala help us tremendously on getting a great deal that made sense for us and them to get the keys of our new car it's been a week and we are loving it. If you are looking for a new or used car ask for Rafael he will help you get the right car for a great deal.

Better late than never, right? This review is about three years overdue, but since Keith Slater, my…read moresalesperson at Galpin Lincoln, is still there, I wanted to give him the shout-out he deserves! When I bought my condo, I needed a car of my own. Galpin Lincoln had a car that caught my eye, so I set up a test drive with Keith. From the moment I arrived, I was impressed. The car was already charged and waiting in a convenient spot--no wasted time or frustrating searches like at other dealerships. Keith quickly handled the paperwork, and my brother and I were off on the test drive. I ended up buying the car, and the negotiation was straightforward. Keith was easy to work with and we landed on a fair price for the car I truly wanted. What stood out most was his honest and efficient approach. He wasn't pushy about extended warranties or add-ons; he understood I just wanted to get the car and get on with my evening. It was so refreshing to deal with a salesperson who was professional, knowledgeable, and accommodating without any of that false friendliness. The entire purchase was quick and painless. I was in and out within a couple of hours, which is unheard of for car buying! I have to add, it was already 9 o'clock at night by the time I decided to purchase the car. So that probably had a lot to do with the quick process as no one wants to work oast closing time-Everyone wants to go home for dinner! However, Keith ensured the process was smooth and respected my time. Even though I live in Seal Beach and the drive to Galpin Lincoln is significant, if there's a car there that I really wanted, like a Jeep or a Bronco, Keith Slater would be my first call. I wholeheartedly recommend working with him! And I really like the fact that I keep getting postcards from him during holidays like July 4, my birthday, Xmas....It's a nice personal touch. He may not remember me however, I remember him and would be willing to work with him again and definitely recommend him! I did not write a full five stars because I really didn't spend much time at the dealership to know whether I would recommend it, if they had a variety of choices, if they were fairly priced, etc. I'm just basically writing the sales person!