It is rare that I am compelled to write a letter expressing appreciation, whether it be for something such as a basic service or something more significant such as the purchase of a new car. I recently had an experience when I purchased a new Volvo XC70 from Galpin Motors in Van Nuys California and felt that everyone who played a part in my purchase should know how much I appreciated the courtesy and respect I received. I was not considering buying a new Volvo but it became a necessity after my 2002 Cross Country was totaled when I was rear ended while I was in Tucson. It was a horrible experience but I did walk away from the crash and knew after such a trauma I would not consider driving any other car than a Volvo, a car that is legendary for safety. Knowing that I would be buying another Volvo I set out to find the exact car I wanted and was unwilling to compromise on colors and features. I had limited time to find the car and used all my resources including the internet to track it down. The process was not as easy as I had first thought and as the days passed I was beginning to consider other colors and features or special order my dream car and wait until April for delivery. Ultimately I found the car I wanted at Galpin Volvo in Van Nuys and called to confirm availability. I had heard the name Galpin in the past, possibly seeing or hearing ads or perhaps seeing the name on license plate brackets during visits to the Los Angeles area. I looked at the Galpin Volvo site and it looked as I expected but it wasn't until I made my first call from Tucson to discuss the purchase of the car that I realized I would be working with a dealer that is several cuts above my previous experiences buying a new car. My initial contact was with David Choi, the sales manager, who confirmed Galpin had the exact car I wanted and immediately forwarded the VIN and images of the car. After a lengthy conversation David realized that I am a Volvo enthusiast and said that one of the sales staff, namely Robert Katch was equally enthusiastic about Volvos and would be the perfect person to handle any questions and ultimately put me into the car. Mind you, all this is happening Christmas eve and Galpin is swamped with customers while I am anxious to move toward a purchase before the 31st to qualify for a comprehensive five year service plan. In short, it was a very hectic time but Robert was in constant communication with me by cell and text to make certain the whole transaction would be completed smoothly. The goal was to finalize the purchase before the end of the calendar year and hold the car until I could drive from Tucson and return the rental car I had been driving since the collision. I arrived at Galpin Volvo unannounced and was told by the receptionist Robert Katch would be in shortly. My curiosity got the best of me and I asked if I could see the car I had purchased and magically a gentleman named Willy took me up the elevator to a huge parking area and there it was, the exact car I wanted. I was delighted. Willy then took me downstairs to the main showroom and suggested that I have lunch while waiting for Robert to arrive. I was expecting to walk down the street to find a restaurant but Willy instead gave me a voucher for a meal at a restaurant directly across the street in what turned out to be a better than average quick lunch. I made my way back to the showroom just as Robert was arriving and was greeted with a friendly smile and handshake. By this time my new XC70 had already been washed, wiped down and ready for Robert to show me all the new features the car has to offer. I was dazzled and a bit bewildered by the features but Robert went through every one of them until I had a reasonable grasp of what I would likely be using on a daily basis. During this process Robert made it perfectly clear that he would be available at any time to answer questions I may have long after driving away from the showroom. What impressed me most is that I knew his offer was genuine. So, a few hours after my arrival at Galpin, I drove away filled with the excitement and enthusiasm that only comes with buying a new car. I knew that I had made a good purchase from a company that treated me as if I was their most important customer. I don't take buying a car casually, especially after surviving a serious collision. As a result I left feeling that I had a great experience with Robert and everyone else I met at Galpin Volvo. Such an experience deserves to be acknowledged and shared. Walt Cecil read more

1. A sales agent that knows a thorough knowledge about the car. both its flaws and pluses. 2. Raised a concern of a non-working heater on the second day upon purchased. they scheduled a day to drop off the car (around 8am). Bill was the one who was assigned to "check" the car. Left my car for 5 hours on the shop, They have no loaner car so I was sent back to work via uber. Despite the fact that I was already scheduled a week in advance. Bill said that the software only needed to be updated and he assured me that the heated seats are working fine. In fact, Luis, the sales agent confirmed that the seats were hot. Took the car to work. Turned on the heated seats and asked 3 of my coworkers if they felt anything different on the seats of the car. They all said they did not feel anything different. Funny thing is I called Luis and he said he was not at the dealership and was in fact in santra monica, when i get to the dealership after 15 mins. his coworkers from downstairs called him and said he's been in the building the entire time. Talk about trust and taking care of customers. 3. Called Volvo again, mentioned the same problem, and in addition, the "map" on current location on my dashboard showed NEW YORK, while I was driving along the 101 freeway. For 20 mins it showed me NEW YORK map. brought the car-again to the dealership. this time they gave me a loaner car. Bill said that he will make sure an "expert" tech guy will fix the problem (as he definitely acknowledged there is a problem). Which was contradicting to what Luis has mentioned before that the heater was working. My car was at the dealership for 2 days. Finally, I got a call from Bill saying that the car is ready, cleaned and he again assured me that they fixed/updated the software to make sure the heater is working. I asked him, what was the software? What are the current version and the previous one? HE CANNOT ANSWER. I picked up my car today. And guess what, it was filthy, disgusting and just nasty. IT WAS NEVER CLEANED AT ALL! They have to drive it back to the washer and vacuum inside to clean it. Is it not standard that before Galpin release a vehicle, especially a $50,000 vehicle to be on top shape and perfect condition??? Or maybe the standards of Galpin is low. I had a Mercedes benz GLE 350 with premium package and everything and I saw, I felt, I experienced the difference. Volvo is more expensive than Mercedes benz, yet up to this time. Despite two trips at Galpin maintenance shop, NOTHING HAS CHANGED. MY CONCERNS are still the same. 4. Make things matter worst! I got my DMV registration and plates. Guess what, Your finance department wrote down USAA as the lien holder when in fact it was NAVY FEDERAL CREDIT UNION. They know that for sure because they have to call navy fed to endorse the check. I called multiple times, left a voicemail at Jeremy's. Even my bank called Galpin Volvo. And nobody returned our calls. 5. This is by far the worst experience I have ever had ever since I bought my first car. To think that I was hoping that by switching to Volvo, I would be more pleased, content and completely satisfied. In the 3 weeks, I have my car in my possession, I have never felt so disappointed. Again, no one from Volvo cared to explain to me what causes all these issues and how they can provide an HONEST solution. It seems to me, everybody just keeps lying and hiding something. These heated seats are not at par to any heated seats I have ever owned. Your sensors are so off and I can't help but think, I regretted the day I stepped foot on Galpin motors. Where is that "pride" and "integrity" that Luis was so proud of saying? You got my bank's money and now I am left in the dark. How can a heated seats be dependent on a software updated and not a mechanical malfunction???? Volvo is not an all-electric car. If this is the best that Galpin can offer to resolve my unsatisfaction then maybe I should elevate my concern to the higher authority. I am so tired of being lied upon by everyone that I have ever talked to that works in Galpin Volvo. This is very unprofessional and unacceptable for a car that is worth that much money. I AM NOT SATISFIED AT ALL. read more

irvine.. next week he could be in downtown L.A.... So much depended on my husband being able to get a dependable car... we couldn't move cause we needed to make sure we stayed local enough to my job so taking the bus or riding my bike wouldn't be so bad.... anyway without getting into full detail about us.... let me tell you... all that changed once I met Hernando at Galpin Lincoln, Van Nuys. Let me tell you... I have never ever met someone so humble, trustworthy and totally real in my life. Especially not someone working at a dealership. We have had some terrible experiences which left us apprehensive about ever buying a car at a dealership again... until we met Hernando and the staff at Galpin. He wanted to help my husband genuinely. We went in, my husband was very apprehensive about the entire situation. He was used to being told NO.... so he went in without any expectations. After about a few hours... Hernando told my husband he needed a bit more time to figure it all out , so he went home already thinking the negative..... the very next morning... Hernando called me, then called my husband cause I was at work n couldn't take the call. When i later talked to my husband and he told me Hernando did it and he was bringing his truck home... tears began to well up in my eyes. I couldn't believe it. Hernando worked a miracle.... and never did we think it was possible! But It was hernandos willingness to help and not to give up. " leave it In God's hands" he said .... " and if it's meant to be .. I will do everything in my power to Make it happen" is what Hernando told me. Now.... we have no boundries... we can now move into a bigger place for us... without being scared and tethered to living close to where I work, and now I finally get to have my car back! , we can now start thinking of where we will be moving to as we need more space for us and our family. This event was life changing and we have Hernando to thank for it. Thank u so much Hernando. . For all of your hard work. We are forever grateful for your willingness to help us when we thought all hope was lost! Thank you so so much! And everyone else ay Galpin Lincoln in Van Nuys. You guys all were so great! So if you're in need of a new car, call Galpin Lincoln and ask to speak to Hernando and tell him Leslie & Joey sent you! He will get you into the cat of your dreams just like he did for my husband. Thank you Hernando!!!! And if that wasn't enough just 2 days ago, my mom calls me and asks me for Hernandos number , cause she wants to get into a new car. She's owned nothing but Lincolns... and the last time she got a new car was 2000! He not only got her into the car she wanted.. got her no money down and got her the payments she wanted! Hernando worked his butt off. And made yet another lifelong client. Now all my friends and family are asking who got u guys into these new cars.... I say Hernando at Galpin Lincoln Van Nuys! Thank you for taking care of my family.... you're the best!!! Happy new year!!! read more

The Best Dealership in Socal. Galpin is unusual. I can say this because my cousin was a long time GM at two BMW dealerships so I know how bad dealership behavior can be. In my opinion Galpin sets a standard that other dealerships would do well to emulate. Galpin is very relaxing, elegant, professional, no hard sell, no pressure, no "getting you in the box and grinding you," and they have a HUGE inventory. They bend over backwards to get you the deal you want. I am on my fourth vehicle from them, both leased and purchased. I have sent my friends and even my extended family to Galpin and everyone has had the same experience of feeling relaxed, taken care of and given the best deal possible. How rare is that for that 11 people to agree on anything? Galpin is very deft and mindful when choosing Its sales staff. They are, without exception, a joy to deal with. My favorite salesman there is HENRIK ENIFELDT. You can trust him. He is honest, upbeat, knowledgeable, and works really hard for the customer. He lives and breathes Volvos. He is accessible via text and email as well as by phone. He gets back to you fast and never leaves you hanging. You can contact him well after the deal is done and he is as personable and responsive as he was during the sales transaction. The sales manager JEREMY GULLER is a true and consistent asset to Galpin. He oversees the deals and brings integrity, heart and real customer care to the table. When it is time to go sign all the paper work, the financial manager, RICHARD BAUM, is just simply a joy. He is efficient, funny, kind, thorough, professional. patient and very mellow. I just want to add that is truly a rare thing to spend a day at a car dealership and come away feeling relaxed and looked after. Usually you have to go to a day spa for that. But every time I have gone to Galpin that is how I felt. Don't be intimidated by the elegant, expensive show room. Or the fact that they also sell very high end cars. They are not snobs. Far from it. They will work super hard for you no matter what your income or credit score. My credit score was very low when I fist went. No other Ford dealership would deal with me. I was very down about it when someone suggested Galpin to me. Galpin treated me like gold and got me into a great lease at a price that I was happy with. Each time I have gone back to Galpin to upgrade vehicles my credit score has been higher and it speaks well of them that they treat you like gold no matter what your credit score is. You can talk to them. You can tell them where you are at and what you really need. They actually listen and take action to make something work for you. Maybe they are so unusual becasue they have one original owner, a man who steers the company toward his ongoing vision. What ever the reason, I am loyal to Galpin and I think it is by far the best dealership in SoCal. read more

I see that there are a lot of 5 star reviews. They could have gotten 5 stars except for one big mistake. They do not have "WORD OF HONOR". Let me explain. I contacted them online and they called me very quickly on the same day. I do not want to mention names, though. I told him what I was looking for and the discount I was hoping for. I also informed him that I was trading in my car and the trade in value of my car based on the Volvo website trade in value and nada guides. after a short negotiation, we agreed on the discount of the new car and the trade in amount for my car, however, I asked if they have "add ons" as I have experienced other dealers giving generous discounts but they come with some add on's. this dealer is one of them. they have lojack installed and you will pay 689.00 for it. I agreed since I am getting a good discount on the new car anyway. Called my contact the next morning before going to the dealership and re-iterated the agreement(deal) we had over the phone. he said, yes, that was it and I said I was on my way. the dealership is about 45 miles away. Arrived at the dealership and informed my contact that I will just have lunch with my wife and my contact stated to go the the restaurant across the street which was owned by them and stated that lunch is on them. I said, wow, this is a great dealership. After lunch as we were going back to the dealership he started saying that he made a mistake on the trade in amt and it was too high. I said no it is not as it is the trade in value. I obviously was no longer happy at that point. I still purchased that car as it still had a good discount, however, this dealership does not have "WORD OF HONOR". and this is the reason why I cannot give them 5 stars. Oh, by the way, when I was reviewing the paperwork and asked him what is the interest rate, he stated 3.9%. I told him why are you giving me 3.9% when your website shows 2.49% and I have excellent credit. He changed it then. My advice is be careful with this dealership as it does not appear to me that they are really honest. read more

We recently purchased a 2011 Volvo XC90 R-Series from Galpin Volvo and, as people very hesitant to purchase a new car, we were so pleased with the service and patience of the salesman. Our agent, Allan Chiha, contacted us on a Thursday after our of our friends who had been looking at the car gave him our number. We scheduled a test drive the next day for about 11:30, but this wasn't any normal test drive. Allan came to my job to do the test drive during my lunch break! We spent several hours on the test drive and then decided to go back to the dealership after liking the car so much. There, the service only got better. I was treated to a complimentary Starbucks coffee and Allan was very patient in helping us understand exactly what we were getting when we bought the car and what every paper we signed meant. The facility and cars are both so beautiful and every person there was so friendly and polite- you can tell they have a high standard for how they treat their customers, especially those like us who have been in the Galpin family for over 30 years and purchased now 6 cars. The car was detailed while we were doing the paperwork and we got to drive it home that night, but I get to go back in a week or so for a complimentary appointment where I'll get a walk through of the car and learn how to operate all of the technology I'm not familiar with. I'll also be getting a complimentary loaner car when the car is being serviced thanks to its Limited Powertrain warranty (which is for life and just wonderful on a used car!) Most of their new cars come with LoJack but you have the option to equip used ones as well, which we took advantage of. Overall, the quality of service and the variety in cars and upgrade options are simply some of the best we've ever seen. We hope to see Allan in again few years when it is time to upgrade to a newer XC90! read more

Let me start by saying, between my family, we've leased/owned from about 20+ different dealerships ever since I could remember driving. In that time, we've had several service advisers, from Toyota, to Honda, to Porsche, to Volvo and the list goes on. I don't know how to say this in any other way. Jack Semerdzhyan is by far (did I stress 'by far'?) the best service adviser I/we have ever had in the history of leasing/owning cars. What's funny is we all know how car dealerships work. They wine and dine you during Sales, then make you want to throw up during Service--that's not how it works at Galpin and with Jack specifically. He was the first service adviser that I could candidly say cared about me and my situation. Everyone else I've dealt with at other dealerships will smile and pretend they care, but it's all about the bottom line. Again, this is not the case with Galpin. Jack would follow up with me multiple times any time my car's been in for service. He goes above and beyond to not only make sure I'm satisfied, but he does it with a sincerity that I honestly have not ever seen at other dealerships. It's absolutely rare in this day and age to have the pleasure to deal with someone like Jack, because he's a gem. Many times I found myself in high stress situations and Jack was always able to keep me sane. Definitely want to add that as awesome as Jack is, it runs in the Galpin bloodline. At one point, I had the privilege to speak with the GM Mike Schwarz. Class act. He spoke to me like a human and not just a paying customer. I really feel lucky to have had Jack and Mike in my corner. Appreciate you guys! This isn't some BS five star review. Go to Galpin and you'll see the difference. read more

My service rep, Steven Sullivan was amazing! My score does not reflect how great Steven was as he deserves a 10 for going above and beyond to help me. He explained everything very thoroughly and helped me to get a discount for my service as I was advised that my warranty was null and void due to an oil change timeline. This is the part where I am VERY unsatisfied with Galpin Volvo...when I purchased my car from Galpin Volvo, I was advised that there would be a lifetime warranty on the engine and transmission. I was advised to be sure to get an oil change within 10,000 miles at a Volvo Service Center or a certified mechanic. I thought that seemed like a very long wait between oil changes, but then it is a Volvo so I thought they must do very well on oil. I am a diligent car owner. I do all my services and maintain all my vehicles very well. I took my Volvo for an oil change, after purchase, at around 8,200 miles and my personal mechanic told me that I should be doing an oil change every 5,000 miles. Ok, no problem. I have done an oil change going forward every 4,500-5,000 miles. Well, now, I bring my car into Volvo for the 100,000 service and it appears my right side axel is broken. I am advised that my warranty will not cover it because I waited too long to get an oil change. WHAT!?!?! That absolutely makes no sense to me. WTF? I did an oil change before 10,000 miles as I was advised by Volvo personnel to get an oil change at 10,000 and now my lifetime warranty for the engine and transmission is void. It really upsets me that my warranty is not honored. I will never buy a Volvo again. It is beyond disappointing. read more

Initially, my car-buying experience with Moe was positive. However, my recent visit has significantly changed my view of this location. Despite receiving three years of complimentary maintenance, my scheduled appointment for an oil change and routine maintenance was met with a crowd of cars. What surprised me even more was the person ahead of me, lacking an appointment, seemingly receiving preferential treatment due to a personal connection with the boss. While it's a benefit for them, it was frustrating for those of us in a hurry to get to work. In the past, arriving without an appointment would result in a respectful turning away, which prompted me to always schedule in advance. Upon finally getting an attendant's attention, they inquired about my usual contact, appearing unaware of the high turnover of employees through the years. Then, they attempted to persuade me towards a $1,000 maintenance package, citing "Volvo's recommendation," which gave me the impression that they were trying to recoup the complimentary services. The notable increase in oil change and maintenance fees was a significant departure from the past; a maintenance package for a three-year-old Volvo with 25,000 miles shouldn't cost that much. It felt like a considerably inflated overcharge for services. To further my frustration, they emphasized my high mileage for the year, conveniently overlooking the fact that I had driven under 5k miles in the first two years. Faced with no other option, I'll be actively seeking out a different service provider. If anyone has any good recommendations... read more

My wife and had a great experience buying our car from the Galpin Premier Collection dealership in Van Nuys. The reason for this are the people working there. Upon stepping into the beautiful showroom we were introduced to Justin Permijo. He was unlike any salesman we had expected to meet. He showed us the car we were interested in and compared it to others that were also available. He listened to both our concerns and hopes addressing each in a thoughtful manner. After the exhilarating test drive with the top down he treated us to iced coffee from the on-site Starbucks (a life saver during a hot day in The Valley). Then he carefully explained to us about what constituted a Certified Pre-owned Car and also about the Power Life Warranty coverage that comes standard with the used cars Galpin sells which covers extended replacement and repair. Along the way we got to meet the rest of his sales team, including Jonathan Kramer, who walked us though financing, guarantees and service, and a hands on explanation of what all the buttons, switches and other stalks, knobs and handles did. We had arrived at Galpin at 1:00PM and we finally left at 7:30PM with a beautiful red Volvo C70 hard-top convertible, which our neighbors can't believe isn't new. Thank you Justin, thank you Jonathan, thank you Peggy, and thanks to the rest of the Galpin group. Oh, and yes Justin, we did cruise the PCH to Zuma Beach with the top down. Wow!! read more

I just wanted to commend GALPIN Volvo for the superb service I received from service consultant Todd Kessler and cashier Diana Gutiérrez, as well as the team of unseen mechanics who have won GALPIN my loyalty and my business. I purchased my 2004 Volvo XC90 at Rusnak Volvo in Pasadena. After the warranty expired on my Volvo the constant expense of the upkeep and repairs made me leery of Rusnak, as well as dealership, service departments. My XC90 now has over one-hundred seventy-thousand miles. Suddenly, the engine light came on and I lost power on the 118 freeway. I had it towed to the independent mechanic who has serviced it for years. Believing the problem was with the M.A.F., he suggested that I take it to GALPIN. The thought of going to a dealership and spending thousands of dollars for service was not very appealing. Nevertheless I called GALPIN. Your service consultant, Todd Kessler, had to deal with my mistrusting "you're trying to rip me off" attitude. After about fifteen minutes of talking to Todd, I agreed to have the car towed into GALPIN. When I arrived Todd answered all my questions with the patience of a saint and went, line by line, through the necessary repairs my car needed to be roadworthy once more. When it was time to pay the bill the cashier, Diana Gutiérrez, also provided superior customer service. She was professional, sympathetic and patient. Thank you, Michelle read more

I recently purchased a 2022 XC60 at Galpin Volvo in Nan Nuys. I had a terrific experience. Cars are not easy to come by these days and the team there did a terrific job of hunting down mine and getting it shipped to Van Nuys to complete the purchase. Rafael Gallardo and Todd Kessler were tireless in getting my the exact car I wanted. There was no drama with the deal, we just agreed on terms and my trade in and the guys made everything work. Rafael handled the day to day of the operation as it took about a week to find the car and get it to So Cal. He kept me informed and updated and had all the paperwork work waiting on the day I came in to pick up the vehicle. A shout out to Eric as well, who was tireless and super patient teaching me all the tech options that came with the car--I was upgrading from a 2008 C70, the technology jump to 2022 was considerable. Eric was unflaggingly patient. The deal would not have sailed through so smoothly without Rafael at the helm of the ship. This is why I keep coming back to Galpin for Volvo purchases. I live much closer to another Volvo dealership, but I prefer to make drive the extra miles to Galpin because I know they will go the distance for me. Terrific experience. This is how buying/leasing a car should be. Michael M read more