Back in 2022 I was car shopping, visited multiple car dealerships and different makes. Came to Russell Westbrook and left with a brand new Giulia. I was helped by Eric and Jonathan they both really helped in making my decision. 7 months later and I've taken my car in for tire replacement and smart car maintenance. They made my service appointment super comfortable fast and easy. Carla over at service helped me out and she went above and beyond to help me with everything I needed. I 1000% would recommend this dealership to anyone. read more

Do not go here -- price gouging. I originally considered bringing my FIAT here because my sister had service done, but after looking into pricing I realized how overpriced it is compared to other FIAT service centers, especially Glendale. I was quoted significantly higher pricing for a basic synthetic oil change and tire rotation. When I asked about the difference, I was told "those are the prices" without any real explanation or effort to clarify. It felt dismissive and unhelpful. On top of that, the communication from the service advisor was not professional and the call ended abruptly while I was still trying to get answers. Because of this experience, I will be taking my business to Glendale moving forward. I would strongly recommend others compare pricing before coming here. read more

One star. My visit to the Jeep dealership in Van Nuys was a masterclass in chaos, mixed messages, and zero respect for a new customer. Day 1: I was promised a 2025 Wrangler Sahara lease at $0 down and $499/month. I test-drove the car, loved it, and waited. After an hour, the manager appeared and abruptly announced they couldn't lease the 2025 Sahara after all. When I asked why they had me come in for a deal they suddenly couldn't do, he was shockingly rude and basically told us to leave. As we walked out, the salesperson chased us down and said the manager could do an even better deal: a 2026 Sahara at $459/month. We agreed--only for the manager to come back and say it would actually be $499. When I asked why they changed the number again, he admitted he'd said $459 just to keep us from leaving. That destroyed my trust, and we left. Day 2: The next day, the salesperson told me they could, in fact, do the 2026 Sahara at the originally quoted deal. I left work and spent about three hours there while they ran my credit and went back and forth--only to end up at $535/month. I was exhausted and ready to close just to be done, when the manager suddenly claimed the system wouldn't accept the coupon he wanted to apply. He said he'd use his employee number for a better discount, promised home delivery the next day, and had me complete paperwork so they could run my credit. Then--silence. Five days. No car. No calls. No updates. Texts ignored. In my opinion, this was a whiplash-inducing runaround and a complete breakdown of professionalism. I felt disrespected, misled, and absolutely worn out. If you value your time and your sanity, get every promise in writing before you set foot in the door--or better yet, take your business somewhere that treats customers with honesty and basic courtesy. I wouldn't wish this experience on anyone. read more

I'm a FIAT customer. Been coming to Alfa Romeo for years. I may not drive a Maserati, but I receive service like I do. Special thank you to Elizabeth. You're the best! read more

"Brought my 2020 Stelvio to Van Nuys Alfa Romeo on April 24th because I suspected an issue. The service department did not inspect the vehicle properly and sent me on my way, claiming everything was fine. This oversight led to a catastrophic engine oil cooler failure that mixed my oil and coolant. The shop has now verbally stated this is a known factory design flaw, but corporate wants thousands of dollars to fix it. Every single oil change on this vehicle has been performed on time at this exact Van Nuys dealership. I have been a completely loyal customer, yet the General Manager has refused to respond to any of my emails or phone calls. I have officially filed a consumer complaint with the California Bureau of Automotive Repair (BAR) to investigate this situation." read more

Stay away from service department. These workers will disconnect your dash camera, and promise to reconnect everything later, but they won't. So if you don't know how to do this, you'll have to go back to them or somewhere else and pay for the connection. For the money they charge for oil change they should be more respectful. Update:Camera is not working at all! Thank you, service people. You need to hire more responsible personnel, AlphaRomeo. read more

The nicest car dealership I've been to. Me and my boyfriend were looking around and they immediately came up to us and asked what we wanted to see and helped us out very fast. Great selection of cars. Justice helped us out and was very friendly and answered all our questions! read more

Awesome service!! Second time bringing my car for service oil change! Elizabeth and manager Danny are great and are very attentive to costumer needs and concerns. Thanks again service team read more

I bought a Certified Pre-owned 2020 Giulia in 2023 that was a LEMON! I made at least 10-15 service visits due to the dangerous, electrical, and recurring issues. Also, there were noticeable paint issues that were an attempt to cover up body damage which was never disclosed to me, and had to be fought over for months for any redress. The salesperson at the time was aggressive, unprofessional, and gone soon after my purchase. One unforgettable response I heard from the management for parts/service regarding one of the many electrical issues that deactivated my gear shifter while driving on the freeway (and 1 other time), killed my battery 2 or 3x (which had to be replaced), and overheated my vehicle causing coolant to burst all over the engine bay was "the car's computer doesn't show any history of the issue you're mentioning, and there is no check engine light on, so there's nothing we can do." This car was completely under certified pre-owned warranty with additionally purchased coverage that would have covered any major issue. I bought the car with 28k miles and surrendered it (after litigation) with 40k in total after 3 years (11k miles driven by me). Good luck! read more

Great service and team! Bought a used SUV here, got a great price. Fast deal and happy.

Completely lost me as a returning buyer. Purchased a car there about 2 years ago to which I bought added protection packages such as the well know GAP and also Mechanical Failure Service Contract. I ended up selling the vehicle to Car Max on February and made sure what was owed on the car was the current value of the car so I would not be negative. So pretty much in supposed to receive a refund for those two options I purchase . I have only received the one for the GAP, I called the company that offered the extra coverage said I have to call the Dealership to see if what going on with the other check (Mechanical Failure Service Contract) I have called over 12 times, spoken to different people who claim they will help me get the message to the person I need to speak to and nothing. Every time I call I want to speak to the General Manager and the staff who answers some polite others not at all just tell me they will make sure this person will call me back and has not happen. First I was looking for Claudia Hernandez (Office Manager) Then Hovik Asatrian (Finance Manager) I left voice messages on two occasion la for Claudia and send 2 emails to Hovik and no response . No one has called me back, you would assume such a fine establishment with reputation to uphold will have better service . After two voice mails ,2 emails , over 2 months of trying to reach someone to help me, more than 12 calls this is just ridiculous at the point . I will make to tell people I know how horrible the service is here so that no one will attempt to even buy a car there . So quick to take your money and offer extra stuff but insane amount of time for someone to even attempt to help me out . I seen the reviews of this place lately and seems I'm not the only one going thru this issue. Sadly it's all true, avoid this dealership. read more

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Update years later, Jonathan was cool but I don't think he works there anymore. They sold me a warranty that I attempted to call and cancel *so* many times over the course of a year or 2. Typical shit "my manager will call you back," never received a call, etc. Standard scummy stuff. I eventually told them I was done giving them benefit of the doubt and it was clear this was something shady. I got a call from an employee's personal number who was basically like "my man, we are getting a dozen calls like yours every day." They blamed it on previous management which very well could be true, I have no idea. They changed their name around this time too. Eventually I just got my lawyer involved and he's like hey you don't need me just go above them and cancel the warranty directly from the warranty company, so I did. 100% should've done that from the start and felt like a dummy but hey, I got my $15k back. They fought like hell to keep it though! You'll see a couple similar reviews noting the same experience, but nothing recent. Maybe they sorted all this out. read more

New owner. Service department is awesome and I recommend them for all under warranty work. But $299 for a basic oil change? Give me a break Mike Asatryan. read more

Besides the cost, inconvenience and worry that come with car repair, there's almost always something unpleasant about going to a repair shop, especially a dealer. But my experience here was effortless and extremely pleasant. From the first phone I made to when I left with the car looking better than new, I was impressed with the professionalism here. Carlos Ortiz was wonderful, and everyone else I spoke to on the phone or met with in person was also very polite and helpful. My impression is that people at Van Nuys Fiat Alfa Romeo Maserati (Do I have the names in the right order?) are happy. Everyone I encountered there clearly respects their work and their customers. I will be back. read more

I Was Accused of Fraud!!! I had a terrible experience with Van Nuys Alfa Romeo. It was almost two years after I purchased my vehicle from them. I concerted a lease to a sale. I was an out of state customer and had come here because they had the vehicle I thought I wanted. The sales person convinced me to keep the car I had leased a few years earlier. I had the understanding the dealership would take care of any registration and title needs. Two years later I was contacted by Tracy Smith at the registration department-- harassed at this point, she called me everyday for 5 days, left multiple voicemails and emails. She reached out and told me the lender never got the title. Weird, I thought they would handle that as I paid the doc fees. She told me this was very bad, that the lender might call back the loan, and that the title needs to be found and sent back. I told her I might've received it but would need to find it. At this point, I contacted my lender to find out from them what was going on. They reassured me that my loan wasn't at risk of being recalled, or that I shouldn't of been contacted and that the dealership would be able to request a duplicate title to send to them. I spoke with Tracy again, she offered a prepaid FedEx envelope and $50 for the inconvenience if I could find and send the title. I responded to her that I would like the dealer documentation fees I paid when I bought the car refunded. It was after this request that the conversation devolved. I received an unprofessional and rude email response back from her accusing of me acting deliberately fraudulent for two years. She said she was being harassed by the lender and her management over this issue and putting the blame on me. She then offered $150 for my inconvenience but then told me she was also able to pull POA and take care of it without my help. I said "Great, do it yourself." How was my experience with Van Nuys Alfa Romeo? Two years of negligence on their end and I get accused of behaving fraudulently. It's hard for me to give more than zero stars and say buyer beware. read more

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Brought my Alfa in for recall work (radio recall), it was flat bedded to Van Nuy, they were told that an Alfa couldn't be towed. It would ruin the transmission. They towed it back; emergency brake wouldn't release. Back to the dealership. On day 4 now, still no car, asked for compensation. Danny said NO. Stay away from this place. AWFUL AWFUL, AWFUL, ALFA says, DO NOT TOW ALFAs. he said they always tow them. Just WRONG. GM will not call me back after 3 calls to him. Go to another dealership if you need anything from ALFA. PLEASE,PLEASE or you will learn the hard way. read more

I purchased a 2019 Stelvio at Alfa Romeo of Van Nuys back in 12/2024 and to this date 03/13/2025 I have not received a call from them about the missing license plate bracket and sensor cover . I had to purchase both a license plate brakes and sensor cover after-market which cost me $80. I will never buy a car here again. I went to Alfa Romeo of Van Nuys because I had a great experience back in 2018 when I leased an Alfa Romeo but will no longer be buying from them. Shame on you Alfa Romeo of Van Nuys. read more

Van Nuys Alfa Romeo - Sensor cover - Auto Parts & Supplies Near Me - Van Nuys, California

Daniel Cerna helped me out thanks so much great worker changed my battery to my keys and took care of me very well very much. Recommend coming here. read more

DON'T BUY ANY CAR FROM THESE THIEFS! They sold me a 2019 Giulia QV Nring, and shortly after I had major problems. they withheld the information that this car had an engine replacement, and was not certified! I asked their personnel why and nobody was able to explain! I then decided to sue them, and, after 20 months, we finally settled. BUYER BEWARE!! GO ELSEWHERE TO BUY YOUR ALFA/MASERATI! read more

I leased a 2024 Alfa Romeo Stelvio from Emmanuel their Salesperson at the Van Nuys Alfa Romero dealership last month, with a clear agreement that they would cover certain items on my previous lease. However, I recently received a letter from my bank stating that the balance on my old lease is still due with theses items. I immediately contacted the dealership last Saturday, expecting a quick resolution, but here I am, 6 days later, after 15 phone calls and still no resolution. Not a single supervisor has called me back, despite my repeated attempts to get in touch. The lack of communication from this dealership is beyond frustrating, and their failure to follow through on their promises is completely unacceptable. It's been an absolute nightmare dealing with them, and I wouldn't recommend this dealership to anyone. Their business practices are unethical, and the overall experience has been the worst I've ever had with a car dealership. I am incredibly disappointed and frustrated with how this has been handled. I can't believe that if I call and choose the option to speak with Salesperson I can speak with someone right away but when I need to speak with a Finance Manager or Supervisor no one is to be found. read more

Stay as far away as you can from their dishonest and heartless sales, finance and management staff. They will lie to you with a smile and a straight face about "non-optional" pre-installed options and actual mileage, they will promise the world just to get you hooked on truly excellent cars: nobody cares about you. Requests to call back remain unanswered after they close the deal on you. Go to Glendale or Santa Monica dealerships - I heard from a few friends that they had quite a positive experience there. What a shame for such a good brand as Alfa Romeo! read more

Van Nuys Alfa Romeo - Options sold as non-options - Auto Parts & Supplies Near Me - Van Nuys, California

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I've just had a very poor experience with Alfa Romeo Maserati of Van Nuys, formerly Russell Westbrook Alfa Romeo. I put a lot of time and effort into the purchase of a 2019 Giulia Quadrifoglio Nring, number 01 of 55. I put a deposit down, they desked the deal with my Ti Lusso in trade, was told it was in the service dept for a new windshield. Then yesterday the salesman didn't get back to me all day about when the car would be ready to be picked up as he promised and was unreachable. I live 400 miles away. This morning he called to say the car was in need of $30,000 USD in repairs, including suspension damage, so they were going to wholesale it. This car had been serviced at this dealership regularly. Strange thing is subsequently the service dept told me it passed inspection, only needing a new PCV valve. Seems suspicious. read more

Van Nuys Alfa Romeo - 2019 Alfa Romeo Giulia Quadrifoglio Nring - Auto Parts & Supplies Near Me - Van Nuys, California

While known for selling Alfa Romeo and Maserati, I came here to lease a 2024 FIAT 500e. For the time being, FIAT is back in North America with their electric 500e. My job is going full-time come January, so I wanted to get myself an electric car that'll be economical and give me the ability to use the HOV lane until September when the program ends (yeah, no more one-person electric vehicles in the HOV lanes after September). I didn't want a Tesla cos everyone has one, and the head of the company thinks he's a supervillain the likes of Superman's Lex Luthor. I'm a fan of small city cars and thought the 500e would be fun. I was able to garner a great deal with VNFARM. They went as far as honoring a military discount I had. Small things would come up where you'd think I wouldn't giver them five stars. Their saving grace: Dmitrii, my salesperson. Firstly, Dmitrii was a great communicator, always available and glad to accommodate. He has a great demeanor and you truly feel welcome in his presence. He and his boss, Ali, really went out of their way to help. On the way home, I noticed that the car was shaking a little bit. I brought it in the next day where Dmitrii had us compare the ride of my car with another 500e. Mine felt a bit more jiggly so they took it in for recalculating the alignment and rebalancing the tires. Great! Next was the public charging station credit I was supposed to receive for leasing the car. It took a while, but again Dmitrii made sure I was satisfied and were finally able to receive the credit. Awesome. So while little niggling things popped up that weren't the dealer's fault (hey, it's a FIAT, I know what I'm in for), Dmitrii was there to help any way he could. He wanted to make sure I was completely satisfied after the sale, not just during the negotiating. So now I have a car I thoroughly enjoy, and, thanks to Dmitrii, a positive experience even if it was spread out amongst many days. read more

Van Nuys Alfa Romeo - 2024 FIAT 500e Inspi(red) edition. - Auto Parts & Supplies Near Me - Van Nuys, California

They advertise the vehicles online at good price but you will never be able to get this price. Let me explain. When you go look at vehicle it will have this wonderful low price. They will let you go out on your own to test drive the vehicle which is great as you can really get a feel for it. When we arrived there were several salespeople standing at podium. They were too busy playing with there phones. Not one salesperson approached us. I had found the vehicle we wanted online. It was advertised a very good price. Eventually we got a salesperson to help us. He seemed very nervous. It was very odd as he was also sweating. After the test drive he was gone a enter salesperson number two. We go inside to negotiate the deal and guess what the price has now increased by $4,000 there are three mandatory add ons GPS, paint protection and nitrogen in the tires. All crap ad on's. After back and forth they said they have to call GM at home to eliminate this. Yeah right sure you are! Then got it down to $1,000 of add on's. But I still said no. Then as I'm were about to leave it dropped to $300. Then we left for the parking lot. Looked at the vehicle again and decided go back inside. Now I offered $1,000 below advertised price they said no no can't do that in this car market no way. Then after another hour we were at the advertised price and no add on's. We agree to this deal then games begin. Both of us have 825 plus credit score and solid income (Any lender would finance in heartbeat) When they came back with the payment breakdown it was at 8% interest rate. This is total gouging. As the rate with credit score over 725 should be about 3%. So what is happening here the dealership is making 5% off the loan thats $6,860 profit just off of the financing the dealership would make. The dealership gets to keep the difference. After I complained abut the high interest rate It dropped to 4.99% still too high but that was as low as it would go. At this point we decided to continue as we were just going to get our own financing and save another 2%. Next we decided just to put the vehicle in my name instead of my wife's name. They didn't want to do this as they said my credit had a lock and it would thank 24 hours to unlock it. This is untrue and they know it. You can unlock your credit bureau's immediately. And when told them this guess what they put everything in my name. Just terrible. Next is the finance guy. He got all the paperwork in order and then told us oh I can lower payment and include maintenance package for $3,500. Don't fall for this. Next after he went through the paperwork he said that he found a mistake on the tax rate and now the payment would be $50 less per month. Yeah right this would have to be mistake of $3,000 and that is no tax rate mistake. What is going on here!. Remember until you see the paperwork you don't know what hidden ad on's could be there. Next he looked at my credit score and said wow you have good credit why is the interest rate so high. He goes on his computer then back to sales manager to lower it. But it never happened as the sales management is greedy and they want to make the 2% on the loan ( that is $2,650 they will make) but there not as soon as loan paperwork comes I'm going to immediately refinance this loan. You have to keep the original loan about 90 days for the dealership to mark the extra profit off the financing. Next was the delivery. The salesperson was gone helping another customer and where did they park our $60k 2022 vehicle? Just inches away from old beater Lexus. If the other customer would have gotten into there car they would have dented my new to me 2022 vehicle. As we drove out of there I noticed the fuel tank was at less than 1/4 of a tank. What no full tank of gas. How greedy can you get! You always get a full tank of gas. Whatever you do please stay away from this dealership. read more

They have to most choices of any Alfa Romeo dealer in Southern California as I have found. They had exactly the used Alfa Romeo Giulia I was looking for. Also at the price I was looking for. I live in San Diego so I made the deal online. I flew to Los Angeles got an Uber and picked up the car. I had arranged my own financing and it was easy. I would buy a car from them again. read more

Van Nuys Alfa Romeo - 2019 Alfa Giulia Ti - Auto Parts & Supplies Near Me - Van Nuys, California

My hopes were set high based upon the stellar reviews I saw prior to me contacting this dealership but their sheer lack of communication is appalling. I contacted this dealership on Tuesday, 4/19, around 6:30pm. I was contacted via text by Ada. Asked me if I was available to come in for a test drive. Unfortunately, owning a restaurant, my time is finite and I was unable to make it to test drive but I did ask him if they were willing to negotiate on the price. He said that his, "manager will take a reasonable offer but my presence is my leverage." I then told him I would offer 88k on the 2020 Shelby GT500. (Car goes for a little over 92k) He forwarded my information to the internet manager. I was contacted the next day by RJ at 11am asking me to call him back on his cell. I called him back at 1:30pm and told him my offer and I said I would pick up the car that evening. He said he needed to speak to another manager about my offer but he would get back to me asap. Later in the evening, close to 7pm, I text RJ asking if he heard anything back. I never got a response. The next day, Wednesday, 4/20, I had to reach out to Ada and ask him why I never heard back from RJ. He says, "Did you speak to him?" I replied with yes I did but I never heard back. Ada literally ignored my text. Odd? I'm trying to purchase a 6-figure car so why am I reaching out to you when you should be reaching out to me? I called RJ AGAIN at 4pm, left him a voicemail saying I was shopping at other dealerships and to please contact me letting me know if the price is ok that I offered or if that's a set price. No response. As a business owner I'm perplexed on why you wouldn't communicate to a customer. Transparency, openness, and fairness are common sense core values that a company should operate on. That's the foundation of a company's success. I ended up purchasing the vehicle at a dealership in San Diego. I'm disappointed that you would purposely ignore and not communicate what was on the table. I would suspend both of these individuals and search for people to fill their roles who actually have a innate desire to want to create an experience for a guest, not just a sale, because it's self-evident their lack of effort is predicated upon the product and not the process. read more

BUYER BEWARE!!! These guys are the epitome of sleazy car sales guys. Regardless of how they respond to this review, just know that they will intentionally mislead you with pricing, they will lie to you and tell you your credit score is not as good as it is. We have a 700+ FICO and was told that our credit was low 600's, so they could increase the interest rate and make money on financing. The devil is in the details! LOOK AT THE SMALL PRINT! They add over $5000 to the advertised sales price after they bait you to come in. I have been buying and selling cars for over 30 years and these guys have proven to be dishonest and misleading. BUYER BEWARE!!! read more

Shady, rude, and extremely unaccommodating service department. Take your car to any other Alfa dealership to see how a proper dealership treats and values its customers. Thought It was a one off experience, but after multiple awful experiences I can say with confidence it's just how they operate. Go anywhere else and if Van nuys is closest for you maybe consider a different car maker. That's how bad they are. read more

This place is one of the worst customer service. I bought a car from this dealer and went to the service department. I asked them simply reset the warning lights on the car since I had the oil change and breaks done at a much affordable mechanic shop. They wanted to charge me 185 dollars to reset the oil light and wanted to charge me additional 400 dollars to do some random diagnoses which I never asked form. My car was only 19000 miles under the warranty and there is nothing wrong with the car just needed a simple reset but instead of working with me they were throwing fees at me just to get some kind of service charges. Be careful when you purchase Alfa Romeo or Massaratti. They will empty your pockets. The service department simply told me to take the car back to the same shop who did our oil change and the break pads however the car Massarati they purposely put a secret lock on the car's computer and there is no possible way for other mechanic shops to have access to the car's computer. They are all scammers at this dealer and be careful when you purchase your car from this location. Now the car's breaks are not functioning properly, the car slides after pressing the breaks because they simply refused to reset the computer. If, we get into a car accident we will definitely filing a lawsuit because they refused to simply reset the lights on a car which is under the warranty. read more

Let's start at the beginning--December 2024--when I found myself stranded because the battery in my Fiat 500e key fob died. Simple fix, I thought. Replace the battery, and I'd be back on the road. Not so fast. Replacing the battery should have solved the issue. Instead, my original Fiat 500e key fob inexplicably disabled itself. Was it from swapping the battery? Who knows--Fiat apparently doesn't. I scheduled an appointment at Russell Westbrook Van Nuys Alfa Romeo, Maserati, and Fiat Service Department. I was informed it would cost $350 to reprogram my original key. Outrageous. I asked what a brand-new key would cost and was told "around $250." Fine. I paid approximately $280 for a new key, which had to be special ordered. Two weeks later, I received a call that the new key had arrived. Eager to finally drive my car again, I headed down to Russell Westbrook Van Nuys Alfa Romeo, Maserati, and Fiat. And that's when I was hit with the next surprise: The $280 key I had just paid for couldn't do anything until it was programmed--for another $350. I was stunned. Furious. Why wasn't this disclosed when I bought the key? Why is a key sold in a non-functional state with no clear explanation? No manager stepped in. No one apologized. No one even tried to resolve the miscommunication. I took my unprogrammed $280 paperweight and left. Fast forward seven months. I finally decided to get the key programmed. I scheduled another appointment for 10 a.m. I arrived, dropped off my car, and was told it would take about 90 minutes. By 10:58 a.m., I received a call--confusion over why I had three keys and only one worked. I calmly explained: one working spare, one original dead key, one brand-new unprogrammed key purchased from them. At 11:45 a.m., I got a second call. Still confused. I returned to the service department and explained everything again--how I had previously paid for the new key and was now trying to get it programmed. A manager was brought out. He asked how the "new" key was programmed if both other keys were "disabled." I explained again that I had swapped the housing on the new key, but the electronics remained unused and needed programming. Then came the kicker: "We can't program a disabled key." So let me get this straight--Fiat designed a key fob that can disable itself simply from a dead battery or from being stored too long. And then, rather than resolving the issue, this dealership tells me my only option is to buy yet another $280 key--and then pay another $350 on top of that for programming. That was the end. I lost my patience. I expressed my anger--justifiably so--and the manager, rather than taking any responsibility, declared he would "not be disrespected," as if my fury was somehow out of bounds after months of incompetence and nearly $700 in unresolved key issues. He instructed the service rep to "get the paperwork" and send me on my way. That was it. No solution. No effort. Just a dismissal. Here's what I've learned: * Fiat/Chrysler has designed a car that can strand its owner over a dead battery in a key fob. Even the mechanical key won't help you start the vehicle without functioning electronics. * Russell Westbrook Van Nuys Alfa Romeo, Maserati, and Fiat Service Department will happily sell you an unprogrammed key, fail to explain critical costs upfront, and then charge you an additional $350 just to make that key work. * If anything goes wrong, don't expect help, transparency, or accountability. You'll get none of the above. I have completely lost confidence in: * Fiat's engineering--for designing a key fob this fragile and critical. * Fiat's customer experience--for failing to provide even the most basic failsafes. * Russell Westbrook Van Nuys Alfa Romeo, Maserati, and Fiat Service Department--for their stunning lack of communication, problem-solving, or basic professionalism. Not only will I never buy another Fiat or Chrysler product, I'll go out of my way to warn others not to either. I would go lower with my one star review but does not seem to be an option. I will NEVER go to Van Nuys Alfa Romeo Service Dept again!!!! read more

Great service experience. Sayra was my service advisor. She's very knowledgeable, caring and has great customer service skills.

Stopped in today to check out an Alfa Romeo Stelvio after looking at other dealerships and left with a beautiful new Stelvio SUV. Usually, purchasing an SUV can be difficult and unpleasant, but I have nothing but rave reviews for our salesperson, Marquel Parks. He was patient, knowledgeable and super easy to work with. We also had a top notch experience in the Finance Department with Alonda Nava, the Finance Manager. She has state of the art equipment to make the process smooth sailing. Lastly, we really enjoying finalizing the deal with Luis Valdez, a new Manager, at the dealership. I know this sounds crazy, but he was a joy to work with, and really knew his stuff. All in all, an absolutely great experience at the Russell Westbrook Alfa Romeo dealership -- thank you, Luis, Alondra and Marquel! You rock! read more

Van Nuys Alfa Romeo - Checking out our new Alfa Romeo Stelvio...thank you Luis, Marquel and Alondra! - Auto Parts & Supplies Near Me - Van Nuys, California

There's a reason why Alfa's only achieved about a quarter of their projected sales on return to the US. The dealer experience is just so 1998 Chrysler - both in appearance and treatment. I'm a 20-year BMW (BMW M, specifically) customer looking at buying a Giulia QV. The car is phenomenal, one of the best I've driven in decades. The dealer is just so subpar. I made an appointment on a specific car but indicated I wanted to see several of them - 4 to be precise. I am picky about build quality, factory paint thickness, panel gaps, etc. Perhaps this is new to them, but it's not uncommon for a BMW M car buyer and it's frankly something to be expected for someone shopping a Giulia QV. They have 12 in stock at 180+ DOM - a lot for a low volume model. When I arrived (they knew I was coming), I had to wait 20 minutes for them to find the key to the one they had on the lot - not the one I had requested to see. It happened to have 80 miles on it, was relatively dirty inside and out, some scratches, leaves in the trunk and hood crevices, seriously worn front tire shoulder wear and some panel misalignment issues. Okay fine, it was the tester model that clearly had some hard run-in. But it wasn't the one I had inquired about and none of those were there to see. It wasn't exactly busy, either. Car sales are collapsing (especially for Stellantis - Alfa parent company) and they are actively advertising 20% discounts on leftover '23 models. So, not unexpectedly, I was the only person there on a December Friday afternoon. I think it's reasonable to say they could have and should have had the cars there and ready to see. Anyway, I had to get to a client meeting later in the afternoon, so I agreed to have the sales guy do a video walk around today of the other three cars. Crickets! I won't bug him and we'll see how long it takes for the GSM to follow-up. Maybe they don't want to sell any 6-month old boat anchors? In the end, it really bothered me because Alfa makes a phenomenal vehicle in the Giorgio platformed Giulia and Stelvio. They'll never get any luxury segment penetration in the US with a dealer that is only about the, "on-lot take this one," method and the, "our showroom looks like 1998 but we don't care," attitude. How can they expect to sell Maserati MC20s at $250k+ in a dump like this? Have they never walked by the outside of a Porsche dealer and just peeked in? read more

After looking at very limited Alfa Romeo Giulia models here in San Diego, I searched LA/OC and found this dealership. My contact throughout the entire process was with Jonathan and I was not disappointed. My only concern was that the dealership was approximately 3 hours from San Diego and I wanted to insure my expectations were communicated. We agreed that I would travel up in the mid morning and met with him and look at the vehicles. Well, my expectations were exceeded in terms of customer service and Jonathan's knowledge of the various trim and option packages with the Giulia Ti Sport models. He took the time to explain the differences between the vehicles we were reviewing. There was no up-sells and we were able to negotiate a good price, with-in my budget (they had some end of the month incentives) and they gave me a fair value for my trade in (2011 BMW). The model I ended up with was a 2019 with only 20,000 thousand miles on it and it looks and drives brand new. My trip back to San Diego in the new vehicle, was great! I not only recommend this dealership, but please work with Jonathan, if you can, you will not be disappointed read more

Van Nuys Alfa Romeo - Auto Parts & Supplies Near Me - Van Nuys, California

Thanks Russell Westbrook Alfa Romeo for an honest and hassle free transaction. My man Jonathan (Best Dam Sales Guy). This guy was very helpful throughout the process. (Give this guy the employee of the month award)! Even on a market where the inventory has driven prices up through the roof I was able to get a decent deal. I bought and pre owned 2121 Toyota 4Runner for 51K. Best deal in The Valley (In this market)! Com I will be posting some pictures of the "Beast" aka, 4Runner. read more

Van Nuys Alfa Romeo - Toyota 4Runner TRD Off Road P - Auto Parts & Supplies Near Me - Van Nuys, California

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Wonderful service! My seller Gustavo Quintana was amazing. He was very helpful. I recommend him to help you buy your next car!

Ask for Adan for services, so accommodating and takes initiative to meet needs of the customer. Highly recommend, 5/5 stars for him! With other staff, I would get the run around and there was a lack of communication and transparency for the vehicle I was interested in purchasing so overall 2.5/5 stars. read more

Absolutely a positive experience with this dealership. I worked with Soo Kim, he was responsive, worked with my busy schedule, was reasonable with the negotiations on the price of our purchase and trade in. I really appreciated his colloquial demeanor and transparency. In the age of markups and poor dealerships tactics, I actually walked out feeling like a got a great deal on my new 2022 Giulia Veloce. I previously purchased at Alfa of Glendale and got services done at Santa Monica Alfa. Both dealerships provided subpar service and had pretentious sales people (Like yo, I'm trying to give you money, why belittle people?). But you won't find that at Westbrook, their service department is friendly and the sales people are Alfa fans and really work with you to get you into your dream car. read more

Van Nuys Alfa Romeo - 2022 Alfa Romeo Giulia Veloce - Auto Parts & Supplies Near Me - Van Nuys, California

Our experience was flawless when buying our Lexus from Dmitri at Van Nuys Alfa Romeo about six months ago. The car is great, we are really happy with it. Dmitri was patient, helpful, informative, and very very easy to talk to without any pressure to decide one way or the other. He even helped me set up the connection between the car and my smartphone; plus he explained how the hybrid system operates. Thank you Dmitri for your excellent guidance and support. read more

My husband and I were in the market for a new car. We live in Northern California but we were visiting southern California. We weren't really prepared to buy a car yet but when I saw the Russell Westbrook sign Alfa Romeo we drove by and walked in. We were greeted by Brandon Carter. Brandon was eager to show us anything and was extremely patient with my questions and indecisivenes. We told him our budget, we did not want to get something over our budget. I wanted the Green Stelvio with tan or dark beige interior and that's what Brandon did for us. After a week or so Brandon called us and said he found our car with the color scheme I wanted. I love my Stelvio and our car buying experience with Brandon at Russell Westbrook couldn't have been any better. Thank you Brandon Carter!!! #Brandon read more

Van Nuys Alfa Romeo - This is my Russell Westbrook car but I used a Google pic because I'm currently in my Stelvio. - Auto Parts & Supplies Near Me - Van Nuys, California