I went in with my brother as he was the one to purchase a truck and I was the one that drove off with a 2016 Jeep Cherokee, my dream car! Robert (Bob) at the Burbank location was so nice, patient and helpful. He answer all our questions and concerns and made sure I was sure and happy with my final decision! He was totally okay with running numbers on different cars to show me my options. My family was so happy with the service that, although it's taking a little longer than anticipated, they are looking for my brothers perfect car! I highly recommend going with enough spare time to clearly look at the details and with someone that had gone through the process. Thanks CarMax! read more

I was very disappointed in the service I received when I fixed my car here. First of all, my car was here for THREE WEEKS when the workload was that of three days. They told us it would be ready by the following Monday we dropped it off. That was not true. Every time we would call they said it would fixed "the next day." Very untrue. They stopped answering our phone calls and we left multiple messages with no return. Not everything they said they would fix was fixed when we picked it up. They said my radio and usb would also be fixed. It wasn't. There is a piece that is missing. It wasn't on when we picked it up like they said it would be. What a waste of time. When my boyfriend went to pick up the car, the woman (I won't say her name because I don't believe in embarrassing people) who was dealing with our account was avoid-ant and clearly didn't want to talk to him until he finally left. She is also the one who wouldn't return his calls. And worst of all, my convertible wasn't working when they gave me back the car!! I'm 100% positive it was working when I dropped it off because I used it on the way to Carmax!! I pay a monthly fee and warranty for this car. I expect it to be something I'm proud off! Be hesitant if you are thinking of getting a car here. read more

Their appraisals are performed by incompetent employees. What they offer you for your vehicle is absolutely insulting on every level. Sell privately; forget these jokers! read more

Service is amazing so helpful very professional and no BS and fast service they take a lot of the pressure off buying a car they help find the best rates for your budget and and they have many to choose and if they don't have what you like at one car max they can have other cars transferred to a location near you I ran across some complications during the purchasing process but they took us through the different options they had and I was able to get my car the same day and got the lowest rate on my loan and good warranty I'm happy with with my purchase and I would definitely go back to Carmax read more

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This company is the worst to deal with If you are a private lien holder beware stay away from this company They make you sign away your lien and only issue the check to the registered owner instead of paying off the lienholder If you were a bank They would pay you first before you signed off on the pink slip what a loser company What is the purpose of a lien if you don't get paid ? read more

I had high hopes for Carmax but was greatly disappointed. It was very busy on the day I visited. The whole place was full. Accordingly there was little customer service, help, explanation of the process. A young man at the front, Tigran, did take me out to the lot. I told him what I needed and my budget. I asked him to let me look at a few cars so he went inside. I was hoping Tigran was researching cars available to meet my needs. However when I went back I couldnt find him and it was so loud and busy inside I left for home. I would hope the Management of CarMax talks to their staff and encourages them to be friendlier and more helpful to their customers. I won't be going back. Also please note the prices of the cars are very high. read more

Talked to Eddie (Eddy?) about a car, and he was kind enough to get some pics sine it was missing on website , even though he knew i was not gonna get the car from Burbank. Thanks Eddie read more

I don't really know about other Carmax locations but this one you go in to be very carful what you buy, all cars are same but be extra carful on German cars here, MANY of them were in an accident but they sale it as "clean" whatever that means. If you pay attention sometimes even the bumpers or head lights or tail lights or the gate/deck lid are not aligned . Look closely some of them paint has been splashed in places where it shouldn't and some of them did a good job and it's harder to tell it's panted. For example: mileage of the car shows 30k or 40k but interior of the car is gone and it looks like a 150k mile car not under 50k. I'm not saying Carmax lower the mileages of the cr but for sure the customer did it and if you run the VIN you'll see that there is not much history + current mileage is very close to the last reported meaning they check the mile online and the set it up as close as they can so they get more money off of it (these days many people drive Uber/Lyft and that's big part of it). Basically this loc. doesn't give a damn about what they sale. Most Germans I noticed but I also see all diff. brands has the same issue. I'll post pics later on if I have time. read more

Note: this review is just for the customer service since I did not end up buying my car here. Before I decided to bite the bullet and buy a new car, I strongly considered going with a "new-ish" car from CarMax. My husband got his car from here a few years ago and he was very happy with the buying experience and the car. I test drove four different cars with a salesman named Craig and it was a great experience. Craig was helpful, friendly, and did not put any salesman razzle dazzle on me. I was really excited to buy a car from them but in the end they sold out of the two cars I was hoping to buy-- tough luck for me! While I didn't end up getting my car from CarMax, I definitely would have had luck been more in my favor. I would definitely recommend CarMax to anyone who is looking for a used car and a no hassle experience with great salespeople. read more

Absolute best way to buy a certified or barely used vehicle. No haggle below blue book price and they can transfer any car from another local Carmax to your location at no charge (charge only for far locations). Also, no pressure sales and I was out in less than 2 hours once I decided on the purchase. If you are buying in Burbank, ask for Akram. He was very knowledgeable and friendly. read more

CarMax - Early Christmas gift! - Used Car Dealers Near Me - Burbank, California

They are straight forward to do business with. It's either yea or no. I kind of like it. I sold my second car to them already. The only problem with them is wait time. Plan on spending a long time here. read more

CarMax - Used Car Dealers Near Me - Burbank, California

I give this place a million stars. I would be in a commercial for them..I was on the car hunt for over a year with no luck. Everyone wanted way too much down. I have a toddler so every dollar was tight. I did an online finance app and got a call back within the hour. Stephanie was great. Answered all my questions quickly. Called me back with facts. She set my appt with Josh. He was fast and on time. Got me out of there in my beautified 2013 Elantra with 0 down!!! With a cosigner of course. In less than 3 hours. Yet it was all possible with their help and persistence. My daughter and i were elated! Now I'm happy and secure . Carmax rocks. I'll never be late with a note. read more

CarMax - A blessing made possible by Carmax.... - Used Car Dealers Near Me - Burbank, California

Purchased a vehicle there 1/31/21 . Only one key fob was given to me. I was told to make an appointment to get the other key fob, I took the day off at work to get it done. There was a misunderstanding weather my car was push start or not. Service person was only going to give me a key and not the fob. I wasn't happy we clarified it. I was entitled to the fob since my car is push start. Then she proceeds to say let me just check if the technician that does that is coming in. It turns out he wasn't! So why would you schedule me to get a fob that day if tech is not even showing up. I lost a day of work for nothing. They rescheduled me again I lost half a day of work! It was done they checked my tires and added air the tire light Gad been going off and on. It turned off. I let the service rep know that it was trembling while I braked she advised I needed to schedule another appointment for that. I work , COVID and other circumstances. I got to call and schedule an appointment they advised that in Canoga they had no appointments till 4/5/21 to try and schedule in Burbank since it shook when I braked. So I did soonest was today 3/31/21 . Now they are saying I need brakes and the shoe and want to charge about $200. They are saying it's wear and tear because drove it about 4000 miles. This has been ongoing from inception. I asked to speak to a supervisor, service person calls me back and states supervisor was bothered because he consulted him about this. In other words the supervisor is not going to call me or talk to me. They will give it to me at cost which knocks $50 off! I asked for a supervisor and I was shone ! But when I was purchasing the vehicle about 2 months ago they were all friendly . Attention supervisor, remember because of people like me you have a job and your salary is paid! You feel I'm not worthy of your time? Regret this purchase! Never again. When it comes to taking your money they are good, when it comes to service and doing the right thing well... read more

5 hours to trade in and purchase the car... Needed to be returned 3 hours later for 3 significant repairs.. It has been 13 days and I STILL don't have my car back from the mechanics... Never buying used again. First and Last. Update: it has been 22 days now.... Still car not repaired or returned to me. It was sent to Glendale Mitsubishi for the repair... They suck too apparently. read more

I sold my car at carmax. It was only $300!!!! And takes 2 hrs!!! When I asked them, They told me it's takes only 30-40 minutes! It's clean store. But I feel like I'm in Macdonald... read more

We had a great experience selling my boyfriend's car here. We made an appointment, and they saw us right on time. They were very friendly, and gave a more-than-fair price for his car. We were in and out in 45 minutes, and left with way more cash than we thought we'd get. I really regret not selling my own car here! read more

5 stars for the sales guy. I would like to highly recommend Allen (dont remember his last name). Extremely helpful. Me and my wife had an eye on a super nice honda accord which we wanted to check out. We took our old 2003 camry and we got a good price as compared to the other dealerships for a trade in. Then he got us approved in just few minutes for this accord and he helped us alot and made it SUPER EASY to own this nice car. Due to my working hours i couldnt do much paper work myself so allen took care of all the paper but also made sure i was aware of each and every step he was taking in regards to the paperwork. I highly recommend him. He is fairly new employee but has good knowledge, very honest, genuine guy and does anythin to help you out and answers all the questions. Good luck for his sales journey! read more

Only issue with this center is coordination between the employees. I mean nobody is sure about the process.I visited Burbank center for my car appraisal and despite having appointment my wait time was way to long.once the appraisal done then one representative came and explained me about the price and Carfax report. He didn't tell me the next step . Then next day I called them and I asked do you accept cash or check and he said we accept both.When I reached the center and then I came to know that check can only accept upto 250.Due to this I couldn't manage to sell it and they asked me to come in morning. It's my fault also that I should read the doc but if I am calling you to get the information then they should specify it clearly. Apart from this rest everything is fine with the center . read more

Recently bought a 2017 Audi A5 Cabriolet from Car Max in Warwick, RI. I told the sales man, we'll buy the car if you can have these things fixed. Adjust the hood, rotate the tires and replace a pice of trim missing on the inside. I was told sure we'll do that. I recieved a call stating the car was ready and everything was done. We returned to buy the car and nothing was done. We still bought the car with a work order to fix those items. It's now been two weeks and today i tested the converable top. It gose down but when it comes back up it doesn't finish. So we're going to bring it back for that. Also they never washed or detailed to car for delivery to the customer. You get better service from a small used car dealer. Car Max should state ALL CARS ARE SOLD AS IS AS SHOWN. read more

DO NOT tell them what you owe on your trade-in, if you are going to be expecting a decent offer on your car. I was offered $1000 less than low blue book for my car and it is in immaculate condition with tons of factory upgrades. I am almost positive the extremely low offer was because I told them what I actually owed on the vehicle. The sad part is how many people do they do this to who do not know they are being totally taken advantage of, also I do not really know if that is the reason they offered such a bad price. Maybe they offer this bad to everyone. All I do know is that they were $2000 below multiple offers received from different dealers. read more

This review is about selling a vehicle rather than buying a vehicle. In short, unless you are absolutely desperate to sell your car for any price do not go to CarMax. I arrived at my scheduled appointment and after taking the representative to view my car, we went back inside the noisy cavern of desks and computers then representative took my car keys and disappeared. The rep returned, logged onto the computer and showed my make and model for sale CarMax and the listings ran from $19,000 to $25,000. Then there was a computer notification that the appraisal was complete and was $13,000. I asked why the large difference in price when my vehicle was newer and better equipped than the listings just shown but the rep couldn't explain, understandable as he wasn't involved with the appraisal. Dislikes: The atmosphere is much like that of an airport: big, crowded, noisy, and without any privacy. You are diverted by a "friendly rep" while your vehicle is being appraised by someone else you will never meet. There is no justification for the value they will give you for your vehicle. You will pay dearly ($10,000 in my case) for the ease of CarMax buying your vehicle. Likes: The rep that I worked with was friendly. read more

6 hours later and still waiting to finish paperwork to sell our car. And They have the #%!? To estimate at least another hour wait. Severely understaffed. NO Parking. Overwhelming cluster !$&@. This Is not the "easy" "pain free" experience advertised Salesman was very nice and professional. If it wasn't for him I would have give this experience zero stars read more

I absolutely hands down had the best car buying experience here yesterday! I worked with Kat who kept me in the loop, texted me to keep me in the loop regarding this Mercedes 2015 that was currently being held by another customer on Saturday. I was bummed because this car had everything I wanted! Then magically around 9pm I get a text from her that they decided on a different car so she held it for me. Stefan was the associate who helped me do a test drive and was very informative regarding other vehicles I was interested in. He was friendly, personable, super accommodating and non pushy!! I then worked with Jane who was also very personable, quick and efficient and I left with this beautiful Mercedes at the price I was looking for! Absolutely no jerking around like I had at the previous dealership read more

Phenomenal. We sold my mother in law's car here last week. After a short appraisal, Carmax offered us right in the middle of bluebook value. We took the offer, did some paperwork, and walked out with a check no more than 90 minutes after we arrived (on a weekday afternoon). The whole process was extremely efficient and low-pressure (actually no pressure). I will never sell a car on Craiglist again. read more

Super nice sales person, Jim! However, as a "business" this is one of the worst. My Honda was transferred from another location and took a wonderful 8 days to arrive in Burbank. I was told my car had a duplicate number and it caused transit issues. I bought the car and took it to my mechanic. Their supposed 125-point inspection failed to notice several issues including leaking struts and bad brakes. I returned it under the 5-day policy and transferred in a Nissan instead. Bought this car and took it back the mechanic. They found the entire steering column needed to be replaced. Brilliant. Carmax did this under their 30-day repair policy, thank goodness. My Nissan was also advertised with an auxiliary jack installed. This was false advertising. It does not. I was directed to the service department who didn't want to help me. I spoke to a sales manager who turned out to not be a sales manager at all. The second guy I spoke to agreed to do the work. Took my car in and they installed a USB charger instead of an auxiliary jack. The guy told me to just buy an adapter, which I did, and it still doesn't work. I have been in contact with the service department (who doesn't care because the sales manager has transferred to another location), the company that installed the USB charger (who has no record of the installation), and even the corporate office (that told me Burbank would call me back even though it has been a week). I am currently on the phone at a whopping 35 minute hold and counting. Take your business elsewhere. These people act very polite, but are remarkably unwilling to take action for their mistakes. read more

Wow. This place is scam central. I brought in my leased car hoping to get a better deal than the dealership gave me. Boy was I naive. They offered me almost $10,000 below comparable cars they were selling on the lot. I get that you guys are trying to make a profit but there is a line beyond which you are just taking advantage of people. I do not recommend! read more

This CarMax location at Burbank has horrible customer service, and practices "bait & switch". We transferred a car & received an email + a phone confirmation of our transfer request; while waiting for someone to call back to obtain our final details, the car became unavailable. How? Someone internal over-wrote our transfer request & transferred it to Los Angeles. We called several people to try and find out how this can happen & ended up escalating the issue to "Kristine the sales manager" who kept saying "I don't know what to tell you." Zero customer service and deceptive business practice. read more

at carmax, you don't have a bunch of smarmy salesmen slinking up to you the second you step onto the lot. you also don't have to play that stupid game where the salesman goes back and forth with his manager (in person or on the phone), pretending that he's trying to get you the best deal while also pumping up your ego to make you feel like you're some ace negotiator. the prices are prominently posted on the cars and that's exactly what you pay. after about three months of car shopping (and endless research), my boyfriend and i ended up buying his new ride from here. he actually used the company's nifty online search engine to find the car he wanted and then paid one hundred forty-nine dollars to have it transferred from a carmax in las vegas to this burbank location (transfers only cost money where they're over a certain distance, local ones are free). it was exactly the car he was expecting, it was competitively priced, and we didn't have to deal with a slimy salesman. jim gave us great service on the floor and he even let my boyfriend test drive a nissan 350z, knowing that we were only on the market for a miata. the transaction was smooth and it took about two hours total, from stepping onto the lot to finally driving off. not exactly fast but, really, what do you expect when you're going to be writing out a twenty thousand dollar check? all that paperwork takes a bit of time. read more

This is solely based on our purchasing experience with CarMax in Burbank. We bought a car there today - a beautiful Honda Fit in great condition, and we couldn't be happier. Only minor complaint, that it took a bit too long (we were there for 3.5 hours start to finish), but otherwise our experience was more than flawless. We came in on a busy Saturday morning and our sales person was Shanel, a young and really nice sales associate, who was really patient with our list of requirements. We particularly appreciated the fact that she asked a lot of questions in an effort to stir us in the right direction. We felt like she cared about our satisfaction as customers and we never felt pushed or rushed. We looked at maybe 7-8 cars on the inside, getting a good feel of everything, and in the end decided to test drive two, narrowing it down to the Honda Fit we ended up buying. The buying/data input process took the longest, as Shanel had to double-check several stuff on our behalf, but we really appreciated that she wanted to be accurate and transparent and do everything the way she was supposed to. A guy named Dave also came over at some point to help with the process, and he was also nice and helpful in explaining things in good detail. Lastly, when we got to the signatures phase, we were served by Mia, a really pleasant and upbeat young lady with excellent customer service skills. After that, we were good to go with our new car, washed and polished inside and out and with a full gas tank, courtesy of CarMax. We decided to opt out of their added warranty service, partly because of the reviews we had read on Yelp, and partly because the cheapest plan with a $300/visit deductible required us to pay close to $1,200 upfront, which we thought was a lot. And plans only went up from there as they got fancier, so we didn't think it was that much value for the money. So we skipped that. Five stars for the sales and customer service staff who were amazing and truly a pleasure to do business with. The whole place was also run very professionally and efficiently, and their inventory is amazing - if you can't find what you're looking for there, I don't know where else you can find it. Last but not least, the fact that they are so transparent with their pricing and that you know going there that you won't be expected to haggle is a huge relief compared to the average dealership seeking to gouge you. If we we ever needed to buy a used car again in the future, CarMax would definitely be our first place to look. read more

Wasting my time again car isn't ready came to pick it up not clean not ready another week later maybe I'll have it back. Thanks for wasting my time Carmax!!!!!!!!! read more

They are terribly understaffed. Went there on a Tuesday night. I wanted to see the inside of one car and they said they would call me in 15 minutes so they could get someone to open it for me. They called me an hour later. read more

The office nobody answer the phone call! I tried call them many times to release my title! Because I moved to other state! What I can do?

Freaking horrible, set an appt via online for today 08/01/18 with Eddie/ arrived 4:20 front desk rude girl asks what I'm here for. I explain, calls Eddie, and turns to me and goes, "yeah he's not here" I have to put you on a waitlist... I go, so him calling me and emailing me and me confirming 2 hours ago doesn't mean shit.. her response, pretty much sir sorry.. Walked out. No appraisal have no time for bullshhhh read more

I'll admit - I was terrified to take my car to the Carmax Service center at the Burbank store. Even though I had purchased the MaxCare Extended Warranty service plan (sort of like health insurance for cars) when I bought my 2003 Ford Focus ZX5 from the Carmax Duarte back in August of '06, I was actively looking to BUY another car rather than go out-of-pocket on what I was sure would be a massive repair, rather than have Carmax take a stab. I had good reason, too. Just do a Google search for Carmaz Service center and then prepare yourself for the wrath of the reviews! Additionally, when I first purchased my car, there was a serious problem with the transmission which their 120-point check (or whatever) didn't catch, and which didn't come to my attention until the next day. I took the car back within the first 2 days of owning it and they kept it for repair for 16 days. You read that correctly. SIXTEEN DAYS. Transmission had to be rebuilt. Of course, I didn't have to pay a dime, but to say I was inconvenienced was an understatement. During those 16 days, I was provided with a rental car at no cost, which I could only keep for one week at a time. I lived in Burbank, so driving up to Duarte to switch out my rental was a pain in the @ss, not to mention the time they sent me home driving a Honda Civic whose engine light went on right as I pulled up to my curb! To add insult to injury, I had to be the one to call the Service department every day and get the status on my car. Nobody called me to give me any information. I always had to call and yell and stomp my feet to get some answers. But! That's all in the past. After I decided not to buy another car (too much negative equity - thanks, Ford!), I had to take my car in for Service. There was no denying the fact that there were some issues that needed to be addressed. The plan was to get the problems diagnosed and if I felt like the Service center was taking me for a ride, I'd pick up my car and go somewhere else. I expected the worst and ended up being completely, 100% surprised! Not only was the drop off process painless, but the woman managing my car's service was so friendly and on top of everything. She called me within hours of my drop-off to give me the first status report on my car, and then called me twice a day, every day until my car was ready for pick up. Her name was Liliana and she did an amazing job explaining the repairs my car needed, whether they were covered by the warranty (they were!), and following up on other issues the technician came across when he was servicing the car. I picked the car up this morning, having paid only a fraction of what I would have paid going to a non-Carmax Service center. The MaxCare plan, in my case, was a great investment. I have only good things to say about the Service Center at the Burbank store. Additionally, my mother bought a car from the Burbank store in August of 2007 and that process was easy, quick, and very pleasant as far as car-buying goes! Thanks, Liliana! You broke the Carmax mold! And my car is running better than ever now! read more

I was prepared for a long wait and mediocre service. What I got was instant professional help, a fair price for my Honda that I sold and a no nonsense transfer. It could not have been any easier and everyone I came in contact with were very pleasant and helpful. Obviously if you are a busy person just get there when they first open. read more

TLDR: . I cannot believe that after buying a $58,000 car from your company, that within two days, I had not only had to take it to a mechanic for service, but that I had to pay $1,300 for brakes out of my pocket. I have purchased two other cars from CarMax, and have sent many customers your way, based off of my referrals, but I can no longer. I felt comfortable enough to have my wife go to CarMax without me to buy a car, and this is how she was treated. She was sold a car with incorrect financing, an oil leak, bad brakes, and bad tires. This is how car buying should not be. For those interested in the details: My wife purchased her car on Thursday, March 29th. She went to CarMax with a pre-approval from Bank of America. During the financing, she had them check to see what the CarMax financing rate was, to compare with Bank of America. CarMax was higher so she decided to go with Bank of America. Upon financing, the person doing the paperwork selected the CarMax financing option. My wife told them she did not want to use CarMax's financing, she wanted to use Bank of America. The paperwork person said selecting CarMax option is "ok" and that Bank of America would handle it. She went to Bank of America and they said that they don't operate that way. She called CarMax to let them know, they told her to come back and process paperwork to return and repurchase with Bank of America financing selected. The customer service section at CarMax said that the woman that did our financing was unaware of how financing through Bank of America worked. My wife showed up the next day and they asked for the car. She didn't bring the car, as there was no mention she needed to bring the car back, and she didn't think to bring the car back for what she percieved was a clerical error. I had driven the car into work on that day. I ended up having to leave work early to get to CarMax. I got to CarMax at 3:30, and we did not leave until 3 hours later. This process took an additional 3 hours! During this time, a manager could not be found. Our sales person was just pacing the lobby, looking for someone to assist us. It wasn't until I called customer service from my cell phone in the lobby to request a supervisor that someone came to assist. When I got home, I noticed an oil stain from the car on the garage floor. I knew it came from the car, as I hadn't kept a vehicle in the garage prior. CarMax had done an oil change at their San Gabriel location, their records show. I called CarMax and they tried to pass it off as a warranty issue I should take up with the manufacturer, even though I had only purchased it a day ago. Being that it was a Friday, and CarMax service isn't open on the weekend, I took it to the dealer on Saturday morning, March 31 to have the oil leak checked out. The computer showed that the oil was overfilled. They took pictures that show the oil was leaking from 2 locations; the drain plug and the oil filter housing. That made sense, as I had (and still have) two leak spots on my garage floor. They also told me that the rear tires and the front brakes were at end of life and needed replacement. Not wanting to have an unsafe automobile, I got the brakes and oil change done, holding off on the tires as I could see that they were low, but not unsafe. I went to CarMax on April 4th and showed them the picture of the oil leak in the garage and the pictures and documentation from the dealer. They reimbursed me for the oil change and had a mechanic come to verify the tires were low, and agreed that they were in need of replacement and should have been replaced before the car was sold to my wife. They would not reimburse me for the brakes, as I had got them done, without having CarMax look at them first, even though brakes are a safety issue, and should be replaced as needed. They ordered the tires, and said they would arrive in a couple days and that I would get a call. After 4 weeks of not getting a call, I called and was told the order had not been processed and that it would be a few more days. 2 more weeks pass and no phone call. I called, and they said the woman that helped me was on vacation. After two more days, I called and was told the tires were in. I made an appointment for 11:30 the following day to have the tires installed. At 12:15, after waiting 45 minutes, I was told they could have the tires completed by 2:30. I was unable to wait, as I had made an appointment during my lunch break and needed to get back to work. I ended up coming the next day to pick up the tires and get them installed by a shop that would honor an appointment time. After all, CarMax San Gabriel couldn't do an oil change correctly, and inspect tires or brakes properly, so I was skeptical of their ability to install tires, especially when it involves my wife's safety. read more

I had a very good experience at Car Max. It was my first dealing with them. The sales representative, Ricardo Borisonik, lead me through the whole process. I found a car to my liking in Buena Park and it was shipped to Car Max In Burbank within a week. When it arrived, I took it for a test drive and loved it! I then purchased it and he led me through that process as well. In fact, when I drove it off the lot, he put a big yellow bow on it as a finishing touch. If I need another car, I would purchase from them again. read more

Offered me chump change for my Mercedes Benz with no problems and expensively rims with tech package. I felt so insulted at the offer so here's my review read more

My 2 star rating does ONLY reflects my customer experience (or lack thereof) as of recently with the Service department. There's a lack of transparency between service specialists when requesting an update. I believe i should be able to retrieve my car status from anyone who answers the phone within this department. I don't have time to constantly call back and to find my specialist is at lunch or break. The workflow and process of this department needs to be improved so we will receive consistent customer service. I do not plan to continue to bring my car once the warranty service expires. read more

This is was easiest car buying experience I've had in my 14 years as a car owner. Art was extremely helpful and I felt like there was no pressure whatsoever for me to do anything but test drive a few cars and that I could leave whenever I wanted. He didn't try to push me into anything I wasn't interested in and made some helpful suggestions. And while I was test driving, my 11 year old car was appraised at over $500 more than the KBB value of it! Paperwork went quick and the longest I waited for anything was the 15 minutes it took to give the car I purchased a once-over before I drove off with it - and even then, I was checked on at least twice to make sure I was comfortable. I would recommend this Carmax to friends and family. NOTE: I walked in around 4pm on a Wednesday and while things went by fast, I would have made an appointment and expected much more of a wait time had I showed up on the weekend (when they're obviously more likely to be busier). read more