I am giving them a two of this because i am feeling very considerate. Bought an 09 BMW 135i from them late last year showing 32,000 miles on the odometer. Cash deal plus a healthy charge for an extended warranty. I hardly drive it. Ive only clocked 5k on it since i got it in Oct and ive kept the regular service obligations recommended by BMW current. Acceleration was a tad unhealthy over the weekend and Sunday I got an Engine Malfunction indicator. For BMW, this is akin to put your head between your legs and kiss your butt goodbye. The problem - which caused whole bunch of collateral damage: an oil gasket with more holes than swiss cheese which manifest as a serious leak. Although I am covered by there warranty its still taking me back $700. So when the sales person gives you that schmaltz about their exhaustive, surgical million-odd long checklist to assure that the vehicle leaves their lot in perfect ....zZZZzzzzz...don't make the mistake i did. I trusted them. After all, l they are used car salesmen...take it to your independent service person and have them do the compression check that would have found this. If they wont let you take the vehicle for an independent test, take your business somewhere else. This one wasn't rocket science. You want to find out what kind of misery the owner put the car through before you roll on the lot...do an engine compression test. SiIly me...i thought that CARMAX stivker they slap on your car stood for something. read more

Worst experience ever! I have not dealt with a group of people this unprofessional, rude and condescending ever in my life. Since CarMax advertises their speedy service and friendly customer service all the time, my 8-month pregnant wife and I decided to go to the Burbank store to get our SUV appraised to get an idea about what it is worth at CarMax. We chose to go on a Thursday after lunchtime so that we did not hit the busy weekend traffic of the store. Here is how lovely our experience was: 12:45 we enter the store, there are a few people around. We asked an employee for help getting an appraisal and he directed us to the reception area. (So far so good) 12:50 after waiting behind a man who had to wait for the check-in clerk to finish his phone conversation (non-work related) I was able to ask him for help getting an appraisal. The receptionist informed me that I would have to give him my first name and cell phone number and that I would be called in a FEW minutes, which I provided. Now I am not an expert in time keeping a but a few minutes to me means under 15 minutes otherwise it is a half hour wait but I digress. I told the receptionist that I was there with my 8-month pregnant wife and he assured me they would take care of us shortly. 13:05 no call, wife went to the bathroom and we walked to the cashier area for water and a snack. I get my first phone call, business related from the offices. 13:20 no call, I went to the reception area and the receptionist rudely told me there were people ahead of me and that they would get to me when they did. 13:35 no call, we moved from the side room to the showroom so see if the line was moving. We observed several parties that came after us being helped. 13:50 no call, I went to the reception area again while my wife had to go to the bathroom again. I was told there were 12 people in front of us when we came and now it was only four. When I tried to say we have been waiting for 90 mins, the receptionist corrected me in a condescending tone and said no it has been 67 mins. Once again terrible customer service and apparently a few minutes in CarMax time means 67 minutes at least for now. 14:05 we watched about half a dozen people get assistance, no call or any interest in what we are doing there sitting by the job application computer desk. 14:20 no call, I realized that the last few groups that have been helped arrived 1 hour after us. My wife had to go to the bathroom again and she started expressing discomfort from having to sit on high bar stools. I get my second and third phone call from the office. 14:35 no call, I went to the receptionist and I was told to wait, we were next. 14:50 no call, 2 more parties are taken after my last interaction when I went to the receptionist to ask what is going on I was told that they had called us but we had not answered so they had skipped our turn. When I explained to the receptionist that it was not true, he calls me a liar by saying, "sir, we called you, if you had answered you wouldn't have lost your turn. Now you have to get back in line and there are 2 parties ahead of you". I politely asked what number she had in the system for me; she responded "I do not know the system must have deleted it" Therefore, not only I was called a liar but also the employees of CarMax are trained to cover up their own mistakes by lying as well, terrible customer service. I wanted to give CarMax an opportunity to fix this and I told the receptionist I needed to talk to a manager thinking they are going to jump on this opportunity to fix things and show the other employees how customer services should be. The manager comes, asks what the problem is, I explain. He proceed to take the same condescending tone with me that the employee took and tells me if I had answered my phone I wouldn't have lost my spot. I show him my phone with full reception and three calls that came through while they were supposedly trying to reach me. I ask him if he is going to help us and he tells me I am back in the queue and I have to wait until it is my turn. My wife is tired and hungry. I am extremely disappointed by being lied to, insulted and having wasted 2+ hours of my life at the mercy of imbeciles who could not even give me an appraisal in this time and have no concern for customer service. We leave to go to Home Depot next door for a few items. (It gets better now) 15:05 phone rings. CarMax employee: "hey Brad is you in the lot because I can help you now" me: "No, we left your coworkers were rude and unprofessional and you guys made us wait there for 2.5h." CarMax employee: "oh, ok sorry I guess!" 15:20 phone rings. CarMax' imbecile manager: "Brad where you at? We can look at your car now". Me: "No, Thank You! Please stop calling me. We left because you and your employees are rude, disrespectful and liars!" I hang up again. Once again, from top to the bottom CarMax employees that we dealt with were incompetent, unprofessional and rude!! read more

Judging by similar posts on here, there is clearly something fishy going on with Carmax . Here's my story... I bought a 2011 Nissan Sentra from the Burbank location in June of 2012. Nice car, but it was previously a loaner vehicle and came with 40K miles already on it. The sales guy strongly suggested I purchase a warranty with the vehicle. I declined, so he VERY strongly urged again (this tells me he knew this car was a lemon). These guys work on 100% commission, so in the end all that matters is the sale. So I purchase the lowest warranty available, and boy it's a good thing I did. This car has given me problems since Day 1. A week after purchase, the "check engine" light comes on, and the passenger window stops working. The next month, the A/C has hardly any power to it and when set on full blast it brings down the overall performance of the car. Transmission fluid leaks, broken struts, shocks, spark plugs... you name it and my engine has had problems with it. Mind you, this car is only 2 years old. Thank god for the warranty I purchased, because I've been a regular inside their service department. I have owned the car for 18 months, and I've been back in for repairs 6 times already. The folks over at the Enterprise Rent-a-Car in burbank tell me they are convinced Carmax is running a SCAM on it's customers. Making sure all of their vehicles come back in for "necessary repairs." The 125 point check is absolute bogus. There's no way the car I purchased could have passed. Apparently, my fellow Yelpers are claiming the same thing about their cars. On one positive note, their Burbank service department is exceptional. Very nice and easy to work with. **From my experience, I WILL NOT be buying my next vehicle through a Carmax center in Los Angeles. Too many Yelpers have similar stories like mine of shadiness going on. Buyer Beware. read more

I came here to get an offer for an 11-year-old Honda Accord that I was selling. I like how late their work hours are... I was able to come in on a weekday evening after work with plenty of time to spare. The staff I worked with were very professional. I called in advance and asked if I needed an appointment to get an appraisal, and was told I could just walk in. During the weekday evening that I was there, the wait was about 20-30 minutes to talk to somebody, and then another 20-30 minutes for the appraisal to be completed. The offer I received for my car was $3000.00. They give you a written offer that is valid for 7 days, so you can take it home and think about it. I decided to list my car on Craigslist instead, taking plenty of photos of the interior and exterior and being mindful only to accept cash. Listing it on a Friday, I ended up selling it for $4600.00 the following day. Although I ended up selling my car as a private-party transaction for over 50% more than CarMax offered, I definitely appreciated having the extra, easy option from them as a backup. read more

Are you kidding me? I had a leased 2011 Mini Cooper that has 26K miles on it. When I leased it from Mini Cooper, They gave me a 36K for 3 year deal. That means my mileage is below by 10k. Ridiculous right? I hardly drove it and it is immaculately maintained. My fiance takes the car into CARMAX for an appraisal and the dude said it was immaculate and couldn't believe how low the mileage was. This Cooper has the premium package, Harmon Kardon sound, all kinds of stuff. They offered $15K. They payoff was $16.5K, so that means their offer would've had us upside down by $1000. The KBB private sale quote was $19.5K. When I had called a week before and talked to someone on the phone about the appraisal, they had hyped it up so much that we'd be getting cut a check for a couple hundred to a thousand so they really wanted us to bring it in instead of turning the lease back into Mini. Total waste of time. read more

Came in Today for a Second key on my Grand Cherokee SRT after realizing second key I received wasn't programmed. Even though we had that little inconvenience ,Chris Chung took amazing care of us! Thank you for assisting us today! read more

this place has the ruddiest and non caring employees. you ask for an update on how long u will wait and they look at you like your talking a foreign language. just wait! go somewhere else save ur money and time read more

Every once in a while, you have major life moments. Turning your sweet sixteen. Graduating high school. Picking your major and graduating college. Your first serious boyfriend. I had a major life moment today - buying my first car. Well, first almost new it's so close to brand spanking new let's just call it new car. My parents have always been generous enough to let me drive one of their cars, and when I graduated, they gave the car I was driving to me as my graduation gift. But I digress. My old car, a lovely Ford escort from the year of 1998, was beginning to do the whole 'I hate you I want to be broken and not start' dance. I didn't want to play that game. So I've been looking for a replacement for quite a few months (thankfully my other car was running well enough that I had the luxury to do this). I've been browsing the heck out of Carmax. Really stalking them. And I had gotten it to a point where I'd pick out a car online, and think "okay tomorrow when I don't have to work I will go down to take a look at it" and then viola of course that day they sold the car I was interested in. But lo and behold, I put an inquiry in on a 2007 Toyota Corolla to be transferred to this carmax from the one in Cosa Mesa. They called me, got the ball rolling, and we figured out on the phone how much my payments would be. Once the car was at the Burbank Carmax, they called me and I went down to take it for a test drive. *takes a moment to swoon* The car is amazing. But anyways, the customer service was outstanding there. George was the guy that helped me out, he was super nice and sweet, a little bit shy, and wasn't pushy at all. I think that's cause they don't have to haggle over the prices. Super nice. And the girl that I signed everything for was super sweet too. Total amount of time for a great life moment: 3 hours, including the drive to and from home. How much better does it get? read more

RUN! If you need financing.. Run.. So I purchased my Lincoln MKX from Carmax on 4/24/2014. NOTE: I have a FICO of 758 and an car score of 705. (( Basically that means I really good credit )) The sales staff wrote me up at an interest rate of 10.45%!. I was trading in my 2010 Camaro, which had an interest rate of 2.99%. I asked " How are you writing this loan at 10.45%, how is this possible?" He said, that's the best they have to offer. I was like... " I don't have bad credit. How are you writing this us at 10.45%.? No response.. I let them write the loan up, because i wanted the car.. The next morning, I called Capital One, and Logix.. and.. of course, got my loan at 2.99%. (( Even Logix said that it was way beyond a ripoff. I got my new loan with LOGIX at 2.99% 20 hours later. CARMAX FINANCING IS A RIPOFF~~ There is no other way to say this. They tired to screw me over on one of the highest interest rates ever!.. The "manager" Laura said they have no control over this. ...WHY WOULD YOU OFFER FINANCING IF YOU HAVE NO CONTROL!?" So, if you want to have the highest interest rate just to get a car.. GO TO CARMAX! RUN~~~~~!! read more

I did not end up buying a car here, and although the salesperson was friendly and my test drive was pleasant, I would not recommend buying a car here unless you are paying cash or have another source of credit. After my test drive, the salesman took me back to his cubicle and ran my credit report to find out what my finance rate would be. To my shock, he quoted me the rate of 18%, which surprised me because I have a very high credit score. He then proceeded to give me "insider" information and that he could lower the rate a few points because he liked me. His delivery was so obviously rehearsed that I couldn't believe that this pitch worked on anyone. I thanked him for his time, but I decided I'd rather pay less and get a new car in a lesser model than deal anymore with this company's sales and financing practices. read more

Horrible service, rude workers. I've been waiting for over an hour only to receive attitude from the workers. Useless customer service. Never coming back read more

CarMax slogan should be "Buyer Beware....of US!" carmax overprices every car on their lot! do your research and do not buy any car from carmax! they have no integrity! they have no morals! their cars are overpriced by thousands! they refuse to negotiate, even if you can prove through fair market valuation or kelley blue book that the car is not worth their sticker price! buyer beware and do not buy from carmax! find a company that has integrity and cares about customer service. carmax is not that company!!!!! read more

Another day getting my car serviced here, another rude and inconsiderate customer service experience. The way I am talked to here is unbelievable. I can think of one experience with one gentlemen where it was an entirely respectful and helpful exchange. DO NOT LET THEM PUT YOU ON HOLD. Every time I am, I am either hung up on or NEVER answered. I have had issues with this service department over and over (let alone other departments...the only good experience I have had here was with my initial purchase and man have they made me regret it every time I have dealt with them since. My registration sticker was never sent to me, the brake rotors really should have been resurfaced before it was sold and they weren't, a whole other saga involving me waiting for over 3 hours and other frustrations.) My latest experience, this morning, I was running a little late from a gig. I called at roughly 8:45, to let them know I would be 5-10 minutes late in an attempt to be courteous. I was immediately put on hold and left on there. When I realized that the call was pointless I almost hung up but was curious to see exactly how long it would take for them to pick up their phone. Maybe it was a really busy morning? Maybe they were short staffed? I wanted any of these excuses to be valid simply because I was suckered into buying a deal with my car where I only have to pay $50 towards certain repairs (a ripoff) and didn't WANT to have to go somewhere else from now on. But alas, I pull up, speakerphone still on and on hold. There are not one, or two, but THREE people chatting away, one walking out of the booth to see what the fuss was with a group of a dozen employees on the other side laughing and talking loudly. I AM STILL ON HOLD. I walk in, tell them this. They look at each other like deer in headlights. They scramble for excuses. Exhausted, I told them why I was there and gave them my keys. I went in the waiting room. When I was done they checked me out. At NO POINT was there anything close to an apology. Only non-excuses. I am tired. I am done. I have wasted enough money here. I am so upset that I've recommended carmax, even after my bad experiences. But no more. I'm done. read more

I can't even begin to express my dissatisfaction with CarMax. I will never shop here for a car again. First, CarMax anxiously sold me a lemon. The BMW 650i I had was pretty on the outside, and had a clean bill of health per CarFax, but was a running disaster. Its convertible sensors would malfunction in the heat, causing the car to incessantly beep and the trunk to lock, one time with groceries that went rotten. When I took it in to be fixed at the BMW dealership I saw there was a history pages long of attempts at fixing this problem - that never got fixed. Speaking of repairs, CarMax also anxiously sold me on their MaxCare program for repairs, which was utter crap. They touted the fact that the car could be taken to a dealership with only a small copay. But when I did, CarMax refused without reason to allow the dealers to repair anything except services not covered by the plan. So I paid top dollar for non-covered repairs. The things under warranty, well, never got repaired. Since MaxCare was heavily bureaucratic, impossible to get a hold of, and scheduled out appointments weeks in advance. Then they told me after all that that I had to go back to a dealership to do the repairs they had refused to cover when it was at the dealership. They had to approve the dealership apparently, i.e. the relationship had to make them even more money. All the rigmarole in trying to repair my lemon car and its expenses became too much and I finally had to get rid of my lemon car at an enormous loss. Not that CarMax cares. They got top dollar for a lemon car and a service plan they made it impossible to use. Never use this company, and especially never, ever buy MaxCare. read more

This review is about me going to CarMax to get an appraisal from them. I've never tried buying a car from them. 1. Last year I took a Toyota Corolla 2006 to them with 45k miles on it. Auto Trader had similar cars on sale with higher mileage from $8,000 to $9,500+ some dealers asking $10,000+. Carmax offered me $6,500. 2. Now I took my dad's Honda Accord 2000 LX, power windows, locks, etc. 75k mileage. Auto Trader has the car go for $6,000 to $8,000. Carmax offered me $3,000. And then they say they don't negotiate, so this is the best offer. Their explanation was that these are auction prices. Well, 1. we are not an auction. 2. If these are auction prices and they're prepared to pay that price then why don't they already have this car in stock? Anyway, it's a big waste of time. Don't go here to sell your car, they just low ball you. I just sold my car by finding someone on craigslist for $2,500 more than what they offered. Don't know about buying from them, but selling to them is definitely a waste of your time. read more

This was the worst experience buying a car that I ever had!!!! I bought a Volkswagon Tiquan Wolfsburg Edition and the next morning it Stalled on the 101 Freeway!!! It's Mother's day and I have a 8 month old baby in the car. I got it towed back to Carmax and spoke with the manager Jenny which was so unsympathetic about what just happened to me. She told me not to raise my voice or she will call the police on me?!?!? WHAAATTT??? Call the police. They sold me a damn LEMON! ...The check engine light and ESP light was flashing and I am so disgusted. They offered to give me a loner vehicle only if my car covered transfers! .....It was Sunday and my insurance was closed. I had to luckily find the paperwork, after about an hour of contacting my broker (on his day off) and having him send me the ENTIRE policy so that I can get a loner. They said my other option is returning the car and financing another car.....These people are crazy! They never offered me a bottle of water on this Mother's day in the hot valley. I will advise you to never get a car here. Just go to a real car dealer! Safe yourself the headache. (Mike the sales Manager ended up actually helping me out...) read more

The Carmax staff is quite friendly, and their building is clean. I can't complain there. My rating is for selling a car to Carmax, only. If you're strapped for cash and time, and need to get your car off your hands quick, then Carmax is the place for you. But, unless you're willing to sell your car for $3-5K less than it's worth, I'd skip this place. I worked in the wholesale, used car industry for years in Southern California. I understand how to appraise a car. I understand Carmax has to make money off of every buy, but I'm not in the business of getting robbed. Low-balling a young and naive looking female probably works for Carmax most of the time. The dealership I went to offered a better trade-in price than Carmax's appraisal. That's just sad. Get a car wash, take some good pictures of your car, write up a good Craigslist post, do your research, and make a deal that is worth it. Don't let Carmax do so little work to make all of your cash. read more

BE PREPARED TO BE HERE FOR 5+ HOURS IF SELLING. The process is simple enough, but oh man it takes a minute to get your offer and once you get it it takes 3-4 hours for them to cut you a check and you're supposed to wait by your car the whole time. They really should be able to streamline this. A lot of room for improvement. read more

I wanted to sell my grandfathers car to them due to the fact my grandfather has passed away. I'll keep my story short. The sales guy got it appraised and said I only need my grandmother to come in and sign off. Car is in both grandma and grandpa names. When I get here with grandma next day they tell me I need death certificate. I pick it up and come back. Then they tell me I need to bring my dad to sign in behalf of my grandfather. He was on the death certificate. Bottom line I have to get 3 people involved last minute just to do this. And why didn't I just walk away. Because I am already here and wanted this to be done. Bottom line sales guy is a moron. P.S. not buying my car here that I was ready to get. read more

PLEASE be warned before u go. I purchased a car through them in 11/2010 luckily I got a warranty because 2 months ago "white smoke" started to come out of exhaust . To make a long story short, they still have my vehicle at their maintenance dept for over 1 month and to make it worse they are snakishly trying to get out of the warranty , even though I showed them my maintenance receipts. I have been given constantly the run around and warn u if u purchase from them. Save all, and I mean ALL receipts . That's what's saving me soo far. I'll keep u guys updated. Sincerely One pissed off (and seriously feel I've been violated) customer!! read more

Oh my goodness, I love Carmax! I found the car of my dreams a 2004 Thunderbird... Uggg, Ford obviously doesn't make those anymore it's 2019 I just had to have one and if possible with very low miles. We looked around and found the right car at Carmax. They may not haggle with price but it was exactly what I wanted and for a great price. The thing I'm most pleased about is purchasing their extended warranty! So far, I have basically paid for none of the repairs on my car since I bought it. Unfortunately, the repairs can get extensive on this car and get very expensive however, I have not had to pay for any of these repairs. They have the nicest employee, her name is Rachael and she always has such a happy, sweet smile and disposition it's a pleasure working with her. I have never known a girl who has more knowledge about cars than this woman... She is so impressive, sweet and she always seems to be able to work a miracle for me and I wind up owing very little or nothing for any reason. They have a nine year or 90,000 mile warranty and I am at 33,000 and 4 years... Best warrantee ever. They stand behind their car and promise and give you a great person to work with! I love Carmax and my adorable car read more

Big waste of my time. First, I emailed them about coming in over the weeked - and the sales guy was nice enough to call me back. Then I emailed him 2 cars I saw on-line, and he promptly had them transfered to the Burbank location. However... he called me this morning bacause the cars had not arrived, and he thought maybe they don't transfer cars over the weekend. I said I wanted to come down and keep my appointment anyway. I get there, and the guy I talked to on the phone was not there, nor was the associate he suggested. They gave me to another salesperson who seemed to have memorized a training manual and was repeating things he had learned like a parrot. Not personal service at all. Main thing- if you are using your old car as a trade-in, don't go to Carmax. They only offered me $250 for mine. I told the sales guy that I was really not pleased at that quote. (Glendale Kia said they might be able to give me $700 - and then actually gave me $1000 trade-in for it.) My car buying experience was entirely cold. From the test drive down to application process. I knew I should have stopped when they gave me the quote on the trade-in, They just plug all your data into the computer, and the computer tells them your financing. The salesman has no power to change anything. He could't talk to anyone about it and was not able work out anything different. What the computer decides is the end of it. So that "no haggle" pricing really works in Carmax's favor - not the customers. I would not go back. I hate the cookie-cutter car buying process they have at Carmax. They made me like I was just a number. read more

Sold my Truck to Carmax back in May. Let me say, this was one of the most pleasing and easy experiences I've ever had. I had mixed reviews from folks selling older cars. (mine was a 2007) but there was really nothing to the process. MUCH better than the time-sucking and sometimes dangerous experience of posting on CL or any other public forum. If you have time to waste and you don't mind the crap people will give you when they want something for nothing... then please, yes, advertise and sell your car yourself. But this... this was bliss. they have me a fantastic price (and I had visible damage on the front end) and my seats were custom purple leather, which I thought was going to be a problem. None... I spent about 30 minutes chatting with the guys while they tested and evaluated my truck, then they gave me a price that was somewhere between the bluebook value and the estimated private sale value I could get. I came back the next day with a friend, and they gave me a check in about 10 minutes... lovely. Here's something to keep in mind. They have a full body shop and mechanic army - so if you have some things wrong with the vehicle and they give you a quote... coming back with those things fixed won't change the quote... because it might have cost you $200 to fix the air conditioning, but it would have cost them maybe an hour of one of their full time mechanic's time... I'm considering buying something from them although I've just been told that my friend's dad sells cars - so I might try him first. Buying is often a slippery slope. But selling in this case... was pain free, hassel free, and an all around great experience. read more

READ BEFORE YOU BUY AT CARMAX. I have bought three cars from Carmax (why oh why...), all of them turned out to have problems. Bottom line: You are buying the auction dregs regular dealers don't buy and then selling you an expensive warranty o go the problems. 1. The Warranty and their "inspection": Here is the trick, Carmax sells you an expensive warranty with a deductible, they really push it, noticed that? This can be a lot of up front profit for them. And this reduces their incentive to examine the cars they have beyond a certain level. Their much vaunted x point "inspection" is just exterior stuff looking for leaks and listening for noises. But they don't put the computers on the cars so I am told. As a result, all two of the three cars I had had to be fixed almost right after I drove away. Notice too that nearly all the cars they sell are OUT of warranty, meaning you need to get one from them, or take the risk. The reason they are there at Carmax is because they are out of warranty. Or are lemons. Luckily my Merc which started to have trans issues about a week after I got it, was under warranty with Mercedes and it needed three days of transmission work which I didn't have to pay for. Carmax would have known that if they put the computer on it. 2. They are NOT cheap Also they are NOT PARTICULARLY CHEAP, I bought this idea for a while, but having just shopped around and bought a car from a dealer I found Carmax prices quite high. Sure, its nice to have the one price and no car sales people to deal with, but that one price is above market value. So man up and go negotiate. These guys move tin and fast. That's their business model. 3. The Service And about that service, how well do you think a service department that tries to service every car in the planet is going to do? I'll tell you, not too well. They never did figure out the problem with my first purchase from them. The pre-owned certified programs of dealers mean you DONT need to buy that $2500 warranty they sell you at Carmax. And then it goes to a dealer that has the experience and tools. Cars today are way to complex to do otherwise. And when you take it in to Carmax you pay again, they call it a deductible, could be 150 each time, even though you have bought a warranty. This is designed to deter you bringing it in. 4. Messy paint touch ups Final point:take a close look at the cars paint: Carmax I believe has a habit of doing very POOR PAINT TOUCH UPS s on their cars before they sell. Look around wheels and doors you will often find some overspray etc here and there. Surprising. They usually claim the poor paint was the previous owner, so hard to prove. I discovered paint spray of the exterior color on the back of the driver seat of my second purchase a day after I bought it. Think about that, for a moment.... whichever way you cut it that's crazy. The first car I bought also showed signs. And on another occasion a BMW 650 I examined had clear poor overspray below the radiator grill. I got a very vague response to my question about it. 5. Can they really ALL be former "fleet vehicles"? Final peave, they seem to have a lot of former "fleet vehicles" there marked on the sticker-- I don't buy it, how many can there really be? It may be if they buy at auction they can use that description? How likely is a 60,000 buck (new price) Merc convertible is a fleet vehicle? Check your Carfax closely to see where its been. Remember, Carfax won't show repairs that someone did not claim on insurance to avoid their premium going up, so you still need to inspect closely. 6. The financing isn't better or easier I went back because they were good at getting financing approved, but recently I found out dealers do just as well. I got a great 2011 BMW from BMW NO problems and service included. And so what if people are nice there, they should be, all they are really doing is arranging finance and selling you a warranty. None too tricky. And the "we don't work on commission" approach I am highly skeptical about. This is America, there are incentives to sell in their somewhere surely. 7. The percentage rate Whatever percentage rate they come back with take of 3 points and stick with it, they build in plenty of profit. They like to say there is nothing they can do. Nonsense. And don't buy the "its the bank not us" -- make them work for it. 8. The test drive They don't like you taking it on the freeway. Take it on the freeway and drive it hard feel for vibration, noise, acceleration, braking. 9. Car features Check every single button in the car and make sure the feature works, the salespeople don't know. Buying cars will never be easy. Buyer beware. Don't buy the Carmax hype. Update May 2014/2018- I think it is fascinating no one from Carmax has contradicted anything I have said here, not even about their "inspection"....draw your own conc read more

Outstanding service and good trade-in values. I was able to trade in my old vehicle for above KBB value and since that time have come in repeatedly to research different vehicles and, despite making it clear that I would not be purchasing a vehicle in the near future, always received excellent service. So far I have been assisted by Brad Bornemann, Eduardo Guerrero, John Khalil, Rob Zakaryan, and Vanessa Avila. All of them were outstanding. read more

It's biggest Cheating company in the United States I never Suggestion to anyone gives you price first and drop off the price

I came in to get an appraisal on my car and the employee at the front desk told me that appraisals on vehicles were taking from an hour to an hour and a half.. but that someone would be with me in 25 minutes... I waited 30 minutes and then asked the same employee how much longer it was going to take.. he then changed his story and said appraisals were taking anywhere from an hour and a half to 2 hours.. and that someone would be with me in another 20 minutes... I am still here waiting.. this is such an aweful experience... read more

CarMax - This is how "busy" they are right now.. - Used Car Dealers Near Me - Burbank, California

Car are three times overpriced. Our brand new 2014 GS 350 was apprased for $36000 when other dealers offered $48000. Also, just noticed there one used 2013 Infinity Q50 for $38000 whereas the brand new same car is less than $36000. Also, staff is unprofessional and really dont know much about the cars. read more

I started my car search after an accident that totaled my car. I searched online for multiple cars and made next or same day appointments with the dealerships to go see them. Every time I got to each of the dealerships, they said something like, "Oh the car was sold yesterday," or, "The car is being washed right now to get ready for you... it should be out in a few minutes," then having them tell me after waiting around that the car was once again sold. Obviously a ploy to get me to come in and look at other cars, which I refused to do. I finally found a car I wanted on Carmax, and made an appointment with Kumar. He was very responsive over the phone and also via text. He and I talked extensively and multiple times throughout the day. They did not have the car I wanted at his location, so he put in a transfer to have it shipped from another location. This took a few days, but Kumar kept me updated constantly, even on his day off. Finally when I went in to see the car, it was beautiful and exactly what I had been hoping for. Kumar helped me look at the car and helped as I checked all lights, blinkers, trunk, under the hood, working center console... everything. He was very patient and never pressured me to go more quickly or to make a decision either way. Once I told him I was ready to buy, the process was very easy. My insurance binder was slow to come in via email, but once again, Kumar was very patient and waited with me, and did not act hurried in any way. He took a few photos with me with the car so I could send them to my mom after it was ready too. The only thing I do not like about Carmax is that there is no room to negotiate, but honestly, the calm, low stress environment and not having to deal with dishonest and rude dealership salespeople is worth the (slightly) higher price tag. I'm very happy with my experience at Carmax and with Kumar. read more

DONT buy the carmax warranty. carmax itself is a godsend, but the warranty company that is supposed to deal with servicing your car when you take it to another shop (carmax is too backed up to work on our car, and i don't want to have to rent one for three weeks) is IMPOSSIBLE. they won't answer the phone, tell the service writer to leave a message, then they don't call back. this is a scam! read more

Buying a car is a lot like getting a Brazilian wax. It's painful, expensive and I dread doing it, but after it's over I usually feel like all fuss was worthwhile! Now, I've never purchased a new car, and after touring a half dozen dealerships in my area and driving at least as many new models, I don't think I ever will. After driving a million and one cars, I finally decided on a 2013 Soul, but unfortunately, that low starting price of $14,400 that's in all Kia's marketing is basically a lie. There simply aren't any models laying around without a million and one expensive extra options, like a $425 cargo organizer made of styrofoam in the trunk. The minute I started looking into a used model, I immediately thought of Carmax. Why? Well, they have a five day, full refund policy, so I'd have plenty of time to take my car to a third party mechanic for an inspection. I know that they don't sell anything that's had more than three body panels repainted, or anything with flood or frame damage. They also don't sell fleet cars, or junkers like my old 2004 Honda Accord with the leaky trunk and the side view mirror I'd anchored on with zip ties. By the way, I bought that car with frame damage from a major dealership. ALWAYS pay for an independent inspection!! I also knew Carmax as an ethical business model with "no-haggle" prices. In my experience with other dealerships, well, I've come out ahead after haggling, but during the research process I was getting the feeling that dealerships were listing and selling new and used Souls at inflated prices because they're hard to find, and because some people are going to want to haggle! I searched the Carmax site and did a cars.com comparison and found that Carmax's prices on my car were lower than used models at the dealerships, since they were prepared to "haggle". So I called in and asked for Daniel, who had helped me get my clunker Accord appraised the year before. He found me a 2011 Soul with decent options at a reasonable price. I visited Carmax twice, and spent a total of four hours over both visits- way less painful than the haggle experience you get elsewhere! Just to be save, I still got my car inspected post-purchase, and wouldn't you know it, he's in perfect condition! I'd say that the bottom line when it comes to selling or buying a car is this: do your homework, and do your legwork. Know what a dealership will sell a car for, know exactly what you want, and absolutely do not settle for anything that is out of your price range, regardless of whatever BS the dealerships try to feed you! read more

My review is for anyone wanting to sell an older car, as this was my situation. I didn't have to wait & was greeted warmly by the receptionist. After being assigned a sales agent & getting my 2001 PT Crusier with 81,000 miles & some cosmetic damage appraised, I was offered $1200 by this CarMax & was also told by the sales agent that for their purposes, it was a waste of my money to have just had it detailed. I told the agent that I was going to now sell it privately & he tried to dissuade me, saying you couldn't beat a check from CarMax made out in the next 15 minutes. I said no thank you & he didn't try to pressure me again beyond that one statement. I listed it the next day on Craigslist for $2400, showed it the day after that, had 4 offers on it (2 above my listing price), & sold it yesterday for $2700 cash. Perhaps for people selling newer cars CarMax is a good deal, but for older cars like my 2001 PT Cruiser that only had 81,000 miles on it, there was absolutely NO comparison--private party sales are the way to go, I would've lost $1500 if I had sold it to CarMax. read more

Was not so happy! Line took forever and wasn't reasonable what they offered for my car! Pretty ridiculous! read more

Such a terrible experience. I have purchased two cars from Carmax over the past few years and have been satisfied. I live in Simi Valley and drove over 45 minutes to get to their store. I arrived at 8:25 and was chatting with a sales person to guide me with the "trade in" process as I have never done that with them before. I was told to go to the front desk and very promptly told "oh we stopped doing appraisals!!". I replied with it's only 8:30 (I've stayed till nearly 11 when purchasing before) and they can't do anything.... Even though I drove and wasted gas they seemed uninterested. Most disappointing experience ever! That's the problem with no commission driven sales reps, the customers really aren't a priority nor is making a sale... I had already picked out the vehicle and was ready to go with cash to buy... I'll never go back, there system is definitely flawed and judging by previous reviews Burbank location needs some improvement. Beware! read more

The Good: Met with the sale guy Jack. He appraised my car matching what I saw on the Kelly Blue Book so I'm happy for that part. He told me that when I decide to come back to sell the car I just go up to the customer service window and it would be a fast process. Second, he told me they would provide a Lyft credit for $20 to get home. The Bad: so I came back to sell my car a week later on a weekday hoping the wait wouldn't be as long as it is on the weekends. Brought all my info, such as registration and title. The rep at the window told me it would be an hour to hour an half wait for the paperwork to be processed. When I asked about the Lyft credit he had no idea what I was talking about. The sales manager had to call Jack, who was off today, to see what he had told me. Sooo.... He says the Lyft credit is a promo from Lyft offers for when someone opens a new account. Wtf no shit Sherlock. Everyone knows that!!! He could've added that extra one sentence additional info when misinforming me that CarMax will give a promo code. Second, he misinformed me that the selling process would be quick. There is nothing quick about an hour and half wait. Light at the end of the tunnel: Jane in the business office that helped process my title transfer paperwork was very efficient. She knew i was in a hurry bc I had an important doctor appt. and tried her best to get me in and out as soon as it was my turn. Thanks Jane. Would I recommend anyone to come here?! Of course. I guess it's worth a shot and I recommend to make a lot of time and read all the Yelp reviews for the mishaps and misinformation they may run into. read more

I have to break down each component because some aspects of this company/location are 5-star worthy. 5-Star: Courteous employees, always have a smile and make you feel welcome. The facility is very CLEAN and accommodating (and I brought 2 kids with me, for being there so long they were very sweet and treated us so wonderfully!) 3-Star: Sales person knowledge...although the person that sold me the vehicle TOLD me that the vehicle had Bluetooth, it did not. I should have NOT taken her "word" for it...it was not on the paperwork (my fault I guess for just trusting her). They were NOT willing to install for me either. The sales person could not figure out how to properly lift the back seat to access the 3rd row, luckily one of the service men figured it out. I purchased the vehicle knowing a few minor things I would bring back for them to service at NO CHARGE (squeaky brakes & wiper blades needed replacement). 1-Star: Service hours/available appointments...I had to wait quite some time and go through some hurdles to get a loaner vehicle while they worked on my car when I brought it in a couple weeks later (back in Sept. 2018)...only to return and find out that the "squeaky" brakes were not fixed/replaced. I was told that they are nearly NEW still and some brakes just squeak!!! ?? I've never heard of this...anyone else have this same issue?? I also had to go into work late and leave early to return the vehicle, not very convenient hours. When I came to pick-up my vehicle it was an OVER AN HOUR WAIT!! There were only 2 others in the waiting room with me. Not sure what took so long if they only ended up changing wiper blades and had ALL DAY to check the brakes. Today (March 2019), I had an urgent repair but was told they have NO APPOINTMENTS for a week!! Since it was an URGENT repair, I had to go somewhere else (I believe everything happens for a reason though...I ended up finding an AWESOME place for future service needs that is certified to work with my Carmax extended warranty program...AG Automotive, I just gave them a review as well). Only down-side is that my deductible is $100 with a certified company and its discounted to $50 if I use the Carmax service department...but that $50 is not worth the hassle!! I'll use AG Automotive and PAY the extra $50 bucks in the future!! I will point out, the Carmax service dept. personnel is "nice" but at the end of the day, my time is valuable to me and Carmax just doesn't get that! read more

After buying a Jeep Commander here in December of 2010 and having a good experience (and recommending them repeatedly) we returned in search of a 09ish Prius. Several weeks of looking for the right combo and we had the car transferred. When it arrived we went to test drive it-- it was exactly as stated but it was the filthiest car ever. There was an entire box of crackers dumped in the glove box! Along with half-sucked candies for variety, sticky spots, crumbs, fingerprints everywhere. We agreed to purchase it and would return the following evening to a clean car, also expecting an antennae (it was missing) and a lose piece of trim to be fixed. Wrong. It was cleaner, but not great and the other two problems couldn't be addressed as promised. Then on the way home we noticed that where the light for the visor mirror was supposed to be was a HOLE with dangling wires. We called and complained. So much for a thorough inspection. We return the next week for the repairs and another cleaning. They fix the trim but scratch the heck out of the entire area where it was installed, and add the visor light but get grease all over the visor and cloth ceiling. Although they were generally apologetic, we are now on 3 trips to the dealership. Thanks for the $25 oil change coupon, but REALLY? We feel like suckers having just spent 20K+ here and they can't do much right. Then the kicker (and what finally drove me to write this). Our front plates haven't shown up two months after purchase. After calling 3 times with no answer we finally get a someone on the phone-- their reply? They never ordered front plates! So now we must got to the DMV, (there goes a few hours) pay for them and they "will happily refund our $19" if we drive up to Burbank with a receipt. Tacky, tacky. We won't be back, but KG we still think you're great! I'm sad, I really thought we had found our go-to place. Now that the we've outgrown the Jeep I'll be shopping elsewhere next time. read more

I wish I could go back in time and get the hour of my life back that I spent at this worthless business, if you can even call it that. This company are thieves. Immediately upon meeting me and seeing my impeccable and hardly used 2010 Volkswagen for an appraisal, the CarMax rep starts feeding me some line of crap about how there's some big "scandal" with Volkswagen right now because of their emissions and nobody wants to buy a VW right now. The stock has plummeted blah blah blah. Yeah, okay, lady. And I was born yesterday. Even if there is a scandal, nobody stops buying VW, you asshat. She was clearly trying to make my car seem like a piece of worthless sh*t, so I'd just hand her the keys for nothing. Too bad my IQ isn't rock bottom like her sales skills. After I stood around waiting for over an hour. She finally comes back with my appraisal of $3000 --For a car that's easily worth 9 or 10! I could smear my interior with my own feces and sell my car for 5 times that amount. Get real. Stop ripping people off! Do yourself a favor and sell privately. Avoid CarMax and their highway robbery. read more

While I appreciate the non-pushy sales people, the service department stinks! I purchased a car in Dec. 2009. During the initial test drive, I pointed out that the tire pressure light was coming on. When I went back and purchased the car, I'd forgotten about the light, so I didn't think to check on it. Turns out, it was still coming on. I took the car in w/in the initial 30 day period. They checked the tires and said they reset the light. I got in and what do you know? Within a half-mile, the light comes back on. I turn around and go BACK to Car Max. They look at it again and say they can't get the light to go on.... and gosh, they drove it three whole miles. They tell me I'll have to come back and leave it for the ENTIRE DAY so they can try and figure it out. Meanwhile, I drive home and the light comes in w/in a half-mile and continues to do so EVERY TIME I DRIVE THE CAR. Makes me think they didn't even know what light they were looking for! UGH. I use my car for work and it's customized for my job. I'm a dog trainer and I have custom crates installed in the back. I can't be w/o my car for an entire day. When I finally get some time off, I call them and explain that I'd like to bring it back in. And oh, by the way, my regular mechanic has looked at it and ID'd the problem, so their job should be easier. BUT, b/c it's past the 30 days, they won't do it w/o charging me. Never mind the fact that I tried to get them to fix it w/in the initial 30 days and they initially couldn't fix it. Also, it's been more than six months and I still don't have plates for the car. That's apparently due to a combo of screw ups by Car Max and DMV, but trying to get them to call me back about it is a huge PITA. AND... when I bought the car, I had to point out that the jack was missing and I've since come to discover that they should've given me a "key" to use on the lug locks on the wheels. So much for the "thorough inspection" they claim all cars get. After reading several negative reviews of the service department, and having a negative experience of my own, I'm VERY glad I didn't opt for the over-priced extended warranty, opting instead to purchase a warranty from my credit union. read more

If you want a good laugh come in here to sell them your car! 6 months ago I took my 02 Honda Civic to a Carmax in Austin, Tx where they offered me $5000 for it. I decided to keep it until after I drove it to California and found something I really liked. A month ago I found a new car so I went and got my car washed to bring it in and have it appraised. My 2002 Civic EX had 67,000 on it, clean record, cd player, moonroof, power windows and locks, the inside was absolutely immaculate, I had plastic mats on my floor mats- I take care of my cars. No dents, no scratches, nothing. Within the past 4 months it had brand new tires, oil change, new struts, new back brakes and a front end alignment. The ONLY thing was the ac clutch was bad, about a $500 fix. So the vent squeaked 85% of the time it was on. I was in and out in less than 45 mins... The first thing the salesman said when he saw my car "I've been looking for a nice commuter car I'm going to buy this if you sell it to us" I assumed they would low ball me and offer $4000. Their offer was $2000!!!! HAHAHAHHAHA I actually couldn't help but start cracking up when the guy said that. I walked out the door, went straight home, at 3 p.m. that day I put it up on Craigslist for $6900 and sold it for that at 9 p.m. that night. Consider selling your car for parts before taking it here, you'll get more :) read more