I'm always honest and tell it how it is. I wait a few months to see how things go post purchase, to gauge the total experience. Shopped around regionally for a new F150 to replace my Lemoned 2023 Ram 2500. To say I wasn't thrilled to be shopping again is an understatement. I knew the price I wanted to be at, as well as how low other dealers were going on similarly optioned models. Contacted the dealer and started to negotiate via text with Dale (great communication) to see if this dealer would be worth my time. I ended up driving an hour to the dealer a few days earlier than planned and started the process with Edgar (very nice, professional, and a good sense of humor). I recommend everyone start their process with him. MVP! The only part that rubbed me wrong (hence 4 star) was the demeanor and a few things said by another employee while negotiating. That was reflected in my after purchase survey and rectified by their stud of a Sales VP Scott! (I still owe you that tequila). 4 months and 10k miles later I'm mostly satisfied with my purchase. I had 1 "break down" around 3k miles due to software issues (no fault of the dealer) that resulted in a tow and 5 days out of service. Normally I'd understand new cars having quirks, but after my 2023 Cummins needed a new motor at 6,000 miles it definitely struck a nerve. That said, Dale, Edgar, and especially Scott are class acts. When the time comes for another vehicle for myself or co-workers, CapitolFord or another DGDG dealer will be our first stop. read more

Capitol Ford - Car Dealers Near Me - San Jose, California

The general manager Jon was so helpful with the process of seeking out a new vehicle . Fernando was so helpful and thorough when it came back to the buy back process and Jesus found me the most perfect Mazda within my budget! One happy car buyer ! read more

Capitol Ford - My 2025 Mazda ! - Car Dealers Near Me - San Jose, California

Great experience all around! My husband and I came to this Ford dealership after visiting two others beforehand. We were on the hunt for a specific truck -- a hybrid Ford Maverick -- but the previous dealerships didn't have it and kept trying to push other models. As soon as we arrived here, we were greeted and helped by Dale, who was extremely knowledgeable and clearly knew what he was talking about. We mentioned we were just looking and planned to come back later once we decided, but that didn't change his level of customer service. He still gave us the opportunity to test drive, view different color options in person, and never once made us feel pressured. By the end of our visit, we were so impressed with his professionalism that we decided to make the purchase that same day. The whole process was smooth and easy -- the staff was friendly, personable, and even offered drinks while we waited. We highly recommend this dealership for your next Ford purchase. Thank you, Dale, for making our experience so enjoyable! read more

Capitol Ford - Car Dealers Near Me - San Jose, California

Bought a brand new car and after signing all the paperwork they suddenly discovered they "lost" the key. They offered to mail it to us when they found it, but over a month later and that hasn't happened. So we're stuck with just one key for a car that should have come with two. They offered to make a new key for us, but only if we came by on a specific weekday in a one hour window. The one day we made time to do that, they didn't have the right guy around to make a new key and have since been largely unresponsive to the issue. read more

Wanted to update our review to give Josh and the crew a big shoutout for a wonderful experience helping us get the specific car we wanted. Josh even drove 6h round trip same day to make sure we got one of only 2 in NorCal. Thanks Josh and team! read more

Capitol Ford - Car Dealers Near Me - San Jose, California

Took my 2018 72k miles truck in with engine light on. They tell me my warranty expired 14 days ago and it will cost $7,000 to fix and will need it for several days. I said I will get a second opinion and took it back after paying a $325 assessment fee. Went to a local mechanic and he said it was low on oil, changed the oil and it was fixed. What a bunch of crooks at FORD!!!!!! read more

TERRIBLE EXPERIENCE! I went in ready to purchase a Ford Expedition King Ranch (nearly $95k with taxes/fees). I expected basic respect when spending that kind of money, but Ryan (who called himself the sales manager) was beyond rude--worst attitude I've ever seen from a salesman. Customer service was awful. After leaving, I did more research and found the same car much cheaper elsewhere. This dealership is adding unnecessary costs on top of their cars. Save yourself the headache--go somewhere else. You'll save money and deal with people who actually want your business. read more

Really good experience with Capitol Ford service department. Very efficient. Received a Ford recall notice. Service advisor Michael explained what was happening with a few vehicles and the relative importance of the software fix. Once service was completed, Capitol Ford delivered my truck to my home. I have to say, Capitol Ford made a service appointment totally painless. Very much appreciated. read more

What an awful experience. All sales staff we encountered were untruthful and hostile. I went to check out a used car from their lot with a friend, about a week ago. The car had several sizeable dents and scratches that were completely unmentioned. They did not budge on the price one cent after explicitly assuring we could negotiate "in the hundreds, not thousands" just beforehand. We were offered 9.7% APR in the salesroom. This was promptly changed to about 15% once they handed over the final paperwork, with a sorry excuse about mistaken rental records. They stood by this bait and switch until we showed photos taken of the original offer sheet. When I urged my friend to think over the purchase, the salesman became visibly angry and tried to talk over me. He threatened to not offer the same APR / sales price the next day, which was quickly corrected by the financier. (Who was aggressively blocking the exit.) At this point, we gave up on trying to discuss and promptly left. This entire team should be ashamed of themselves. What an unwelcoming and manipulative buying experience. read more

Absolutely not they tried to do me dirty today ! I took my car to Chevy down the street to have a sensor fitted. While there Chevy also did some diagnostics work and gave me a quote. I then had to go to Ford for a recall issue to be sorted. While at ford they also ran a diagnostic which came back completely different from Chevy's . Chevy's report had told me that two of my tyres needed replacing and brake pads. Ford's report was completely different it said everything was great no work needed and everything had been given a green mark. I questioned the ford employee and he said Chevy were wrong Obviously I was super pissed and I went back to Chevy to ask they why the two reports were polar opposite! Chevy then proceeded to show me each result manually and Chevy were completely right ! The employee at Ford was happy enough to send me off in what could have been a potential dangerous car ! read more

Chris at Mazda was amazing! He restored my faith in dealerships. He was patient and worked hard for us.

Michael Bryson part of the service team is a complete prick has no idea what he's doing . Scammed me on a lot of money for giving false information with a rental from enterprise he needs to be fired immediately said it was going to be "completely free of charge " and now he says he's not part of that case anymore and now im getting billed for the rental. read more

We were shopping around hoping to upgrade to a bigger SUV and I already had my eye set on one. But brand new wasn't really an option so we decided on a used one. The sales person that helped me out was super friendly and I test drove one that I liked but didn't love. We sat down to do numbers and immediately felt super uncomfortable, the manager that came over to show me the numbers was not very nice, he wasn't at all professional. The numbers they showed me were INSANE. There was 0 room for negotiations (that's what he said to me). Something I've never heard before at a dealership.. I didn't even bother after that, I asked for my keys to my current car and we walked out. A couple months later we finally landed an AMAZING deal to a brand new SUV at a different dealership. read more

I just traded my F-150 for a Maverick at Capitol Ford. It only made sense to do this if the deal was good and the trade-in value was decent, and I'm very happy to have been able to make it work - they beat the trade-in value I got from every other quote! And I got many... Andrew and Gustavo were great to work with, no nonsense, no shenanigans - straight to the numbers and a fair deal all around. Thank you Capitol Ford, very happy with my new Maverick! read more

Capitol Ford - Car Dealers Near Me - San Jose, California

I tried to buy a Ford Lightning from two other dealerships and had trouble either with sales or inventory. I called Capitol Ford and was lucky enough to have Edgar pick up. He quickly quoted me the lowest (significantly) price I had gotten (within 10 minutes). We met with him the following day, and he was able to answer all our questions, and made sure we got everything we asked for. The whole buying experience was great and we have recommended Edgar and Capitol Ford to everyone who we told about our truck. read more

I came to pick someone up who dropped their car off for service. I am disabled so I generally park in the accessible spots. Luckily another area had an open spot but this truck was parked blocking an open accessible spot as well as another car that is parked in one. There is not enough room to go around them either. EtA: dropping someone off on a different day and the same thing was going on. Please ford, stop parking behind/in accessible spots! read more

Capitol Ford - Presumably a test drive truck parked blocking handicap spots - Car Dealers Near Me - San Jose, California

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I have been using Capitol Ford for about 10 years now for service on my vehicles. Most recently, my son inherited a Maverick from his father who had recently passed. Since my son lives in Southern CA, and the truck was in the San Jose area, he asked me to look into selling it. I approached Capitol Ford, and I was connected with T'erra. She was sensitive to our situation and the fact that there was still an emotional connection to the vehicle for my son. She guided us through the process of transferring the title on the pink slip and even made it possible for my son to sign off on documents remotely. She was extremely patient and never pressured us at any point. She also went above and beyond and helped us transport the truck to Capitol Ford since I was recovering from surgery and couldn't drive. I am so grateful for T'erra's professionalism and kindness during an emotionally challenging time for us. Additionally, years ago I switched to using Capitol Ford service on my older Ford SUVs when local independent repair shops were unable to fix issues on the vehicles. Their pricing is fair. They have excellent customer service, and they were always able to fix anything that had gone wrong. I will always send anyone I know who has a Ford or wants to purchase or sell one to Capitol Ford. I highly recommend them! read more

I brought my vehicle to Capital Ford because the transmission -- which this dealership had already replaced twice -- was leaking again after just 9 months. I drove two hours to this location as I was told they had six technicians who specialize in hybrid transmissions and that they would be able to get to it faster than other locations, quoting me a two-day diagnostic turnaround. However, once I arrived, I was told otherwise-- that they might have my car for up to a month and wouldn't even be able to diagnose it for at least a week and that the repair might not be covered. I expected this to be a straightforward process since the repair should be covered under Ford's 12-month/12,000-mile warranty, but instead I was met with conflicting and inaccurate information. *****Disclosure: I would be lying if I stated I was calm, cool, and collected during this entire interaction. All patience and understanding went out the door when I was told multiple different answers to the same questions on the same day within the same hour. .******** After checking in, I asked to speak with the service manager to get clarity. Service manager stated the repair I came in for would not be covered because it was supposedly paid out of pocket by the previous owners. Moments later, he changed his story and admitted Ford had paid for the repair -- but still refused to confirm warranty coverage. I ended up calling Ford Customer Relations back from the waiting area, and again they confirmed the transmission should be covered. ****For the record, there is no relationship between warranty coverage and the owner of the vehicle -- the warranty applies to the part/repair itself.***** All I wanted was a straight answer: is the transmission itself covered? Instead, the service manager went in circles, saying he wouldn't know until a $299.99 diagnostic was performed, and made it sound like I'd be responsible if they determined it was "something else." Not only is this misleading, it also showed a lack of understanding of Ford's own warranty policies. To make matters worse, the service manager dismissed my concerns by saying my 2014 vehicle was "old" and that a car this old doesn't have or come with a warranty. That excuse doesn't hold up when the transmission itself is less than a year old. Warranties cover the repair and part regardless of the vehicle's age. He even went so far as to gaslight me by suggesting that "something could have happened" between December 2024 and now -- within only 10,000 miles -- to cause the issue. That's just ridiculous. If a transmission has to be replaced twice at the same dealership and is already leaking again, that points to questionable workmanship, not the age of the car or the driver. At the end of our conversation, the service manager even said that "Ford Customer Relations will say anything to get the customer off the phone." Even if that were true, it is completely unprofessional and immature to dismiss the company's own corporate support team just because I questioned the validity of what he was telling me. I ended up leaving and going to another Ford dealership closer to home, where the staff were professional, respectful, and immediately followed the correct process. I'm sure this dealership will respond and try to disagree with my review, but the facts speak for themselves: a transmission replaced twice, with the most recent one failing after only 9 months, should be enough to make anyone think twice. Everyone beware. read more

I had great service at Capitol Ford, everything I requested to have done on the car they did

They will flat out lie to you to get you to buy. Be weary and don't believe a single promise or confirmation from them. Verify your paperwork. Bought a used F-150. Truck was advertised on DGDG.com as "Gold Certified" and this was also confirmed by the Sr. Sales Manager Stephen Minchell in person to my wife, myself, and the sales person Andrew. Perfect, I moved on with the purchase and paid in cash. They ran my credit, which I didn't like and didn't make sense since I was paying cash, but they said it was absolutely necessary. Finance Manager John Basir, a slimy guy, was agitated I didn't want to purchase his add-ons as the truck was "Gold Certified" which was good enough for me. To try to get me to buy the add-ons, he told me had zero confidence in their used cars which seemed real, real shady. Signing the papers, he ensured me my vehicle was "Gold Certified" when I asked about for clarification on the certification paperwork and he said everything will be there in the paperwork. All docs were provided via USB drive. No indication of Gold Certified for the truck, only Blue Certified. I followed up with the dealership, Andrew confirmed he heard everything, but Stephen Minchell said nothing can be done except to bring the truck back. Escalated to General Manager who sent me General Sales Manager who told me to purchase an additional $2k warranty or bring the truck back. Two months have past now and I'm not bringing the truck back. I have a wonderful truck, but the purchase experience was the worst I've ever had. Proceed with caution with Capitol Ford. read more

Very bad experience with Capitol Ford on capital express way. Bought a Explorer there bought a extended warranty they failed to tell me I had to bring it back to them. I'm a retired handed cap vet . I asked them to release the warranty so I can take it to dealership closer to my home they said no witch they can release now I have to drive from fremont to south san jose and sit for hours with a very bad back thanks capital ford you really care about your customers not just money. read more

Just bought my third Ford Maverick from Capitol Ford and had an amazing experience. The last two Fords I bought were from Rick S. The communication was smooth and easy, the price was transparent, and the paperwork was easy and straightforward. Rick will take care of you! So happy to be doing business with Capitol Ford and I highly recommend it to others. read more

Customer service and work was acceptable. 3% credit fee mandated by the ownership is not well received. I will be looking for other solutions moving forward read more

Purchased an EV through them. Was supposed to receive the vehicle tax free, but they charged me for it. I was told by the Clean Cars for All program to send them an email and a PDF they needed to sign but none of the sales managers have been responsive. Straight up ghosted. read more

Unprofessional work, no attention to customer's property. Didn't clean the car after work. No attention to customer's property. read more

Capitol Ford - Car Dealers Near Me - San Jose, California

The service director, Eldin Pasic is a real piece of work. We took our raptor in for a long block repair quoted at 19k. They sat on the truck for 3 weeks before starting any work and cited multiple excuses. We had 4 missed completion dates and wanted to express our frustration, Eldin came out very aggressive and was not willing to take any accountability. We got the "sorry you're disappointed". He was utterly rude and disrespectful. Do not bring your business here. read more

I would like to say that I had an awesome experience buying a car at Capitol Ford on 6/21/2025. The Sales person Martin was very friendly, knowledgeable and very helpful through the entire process. I would say that "He knows his stuff!" When it came time to pay for the car I needed to drive home a short distance away to retrieve my check book. Martin was so kind and willing to drive and deliver my New Car to my House.for me. Wow! Thank you Martin! I appreciate you and all that you did for me! Kindest regards! Christine Belanger read more

Parts department is so helpful and patient. Sometimes I am not sure what part is called and they are patient and still help me out. Thank you so much for all your help and expertise. read more

IF you are planning on selling a Car here at Ford Then bring your blankets and pillows because they take for ever for all the paper work. My god I sold my sons kia soul in salinas dodge and they were in and out within 30 minutes. Im now at 2 .5 hours and still havent got nothing done yet. They must not care about their customers and obviously dont care about getting a 5 star rating review. The salesman was nice and polite but dam come guys. We any got all day long. read more

If I could give lower than 1 star I would. On Wednesday I started looking for a car for my daughter (19yr old). I saw a 2023 Hyundai Elantra. The car online looked amazing and my daughter loved it. It was a great price even if the miles were a little high for the year. I spoke with Cody through text messages and made arrangements to drive from Tracy to San Jose. We all know that this trip took us close to 2 hours to get there with Bay Area traffic. We did the finance app online and made our way down. Spoke with Cody before we left and asked about the physical condition and he said it was clean only a few spots that could probably be buffed out from where someone rubbed against it. I was ok with that because it is a used car. I didn't expect to arrive and find deep gouges on the lower passenger side which are conveniently hidden on the website. I did mention this to them inside the dealership and one salesman told me that well if you look at it from the front you can't see them. Like that would make a difference. Then they said they would repair the damage but my 19 yr old would need to bring the car back to them in San Jose to which I said no and then they volunteered to take her a loaner and drive her car back. I was ok with that but then upon closer inspection of the car, there was bondo on the fender. Now they did show me their experian report to say that the car had not been in an accident. I did tell them that this car had been in an accident clearly (damage on it) and that it wasn't on the report because it was not reported to insurance. Anyone with eyes could see it had been it or had hit something. Honestly, they should pay for my gas and time for lying to me. They thought I can sucker this woman into buying this car because her daughter wants to so bad. I am not a sucker and this was such a crappy thing to do to anyone. You don't lie to customers to get them to travel hours to your store to purchase a vehicle that you know is not as it is described or shown in pictures. That is fraud. DO NOT GO TO THIS DEALERSHIP. THEY WILL WASTE YOUR TIME AND MONEY. FIND SOMEONE MORE REPUTABLE. THEY ARE A JOKE. read more

The service department is extremely disorganized. It took several days to get a call returned about the status update on my car. They then misdiagnosed the issue, which led to my car breaking down within 12 hours of getting the car back. read more

Customer service and employee relations. Price gouging on services and added fees. Lots of employees just hanging out, not working. Office staff doing online shopping for over 45 minutes and flirting/touching every man that walked in the door ie construction, delivery workers, even asking them to give her a hug. Very unprofessional work environment and a sexual harassment lawsuit waiting to happen. If I can give no stars I would. Was not able to get work completed here as they charge for everything they touch and then tell you about additional services required which you can get elsewhere for less. read more

I was looking a specific automatic car that I searched for weeks to only find manual versions of them. I was about to give up until I saw their posting on cargurus.com. I made an appointment to see the car the next day and the sales department reached out to me right away. Jesus helped me buy my car and he was great! He was friendly and attentive and just made the whole process easy. Everyone at the shop was really nice to my parents and I as well. Once everything was set, I drove out of the place with the car of my dreams. read more

I need to update this review, Capital Ford contacted me a couple weeks after I wrote this and I forgot. They had someone who ordered a Maverick decide to pass. They called me and I came in and bought my new 2023 Maverick. It was a seamless process, I would recommend Capital Ford. read more

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I would typically not leave a review unless a place was horrible, but had to create an account to help save other people from this place. If you have an option to take the bus or Uber everywhere, I would definitely bet on that instead of buying a car from them. At this point, a bike would be more reliable than a car purchased from this dealership. I have had great experiences at other DGDG locations. I would specifically avoid this location. We purchased a used car here in 2023 and were promised they would be able to fix any mechanical issues that came up if we brought it back to their dealership. They sweet talk you into buying their maintenance package and extended warranty. Less than a year later, we're having issues with the car starting so we brought it back into the dealership. It took them over 40 days to contact us to let us know they couldn't fix it because their mechanics only work on Ford cars. Okay, well don't sell used cars from other companies and don't say you can fix it. They want us to come to the dealership to pick up our car that won't start to bring it to another dealership by ourselves. Well, maybe you could have sorted that out within the first week of us dropping the car off instead of 40 days later. I was a victim but save yourself #run. read more

Really irresponsible set of folks here. I brought in my ~30k ford fusion, and I had a broken passenger side mirror. I asked them to replace the mirror (because I dont know what else is actually broken). I leave my car with them and they tell me that its gonna cost ~500 bucks to fix. Fine, they order the part. I bring it back, and then I get a call, "Hey its going to take 800 bucks to fix because you need "other" things as well and not just the mirror". Why would you not tell me that 2 weeks back? And why can you not even be gracious enough to accept that "Hey we should have been thorough up front, and I apologize, and I know this is very inconvinient for you". The "service advisor" just gets all defensive. I mean, this is just shitty service. If I am going to a dealership, I am expecting "good" service for the pice of labor you charge (which is 300 freaking bucks per hour). Its a waste of time, money and just headache. read more

This review is for the salesman Dale and for all of the things he did to try and help me buy a used Ford F-150. Of all of the car salesman that I dealt with trying to find a used Ford F150, Dale worked the hardest and spent the most time trying to help me. They had a 2004 Ford F150 that was on car guru but I had no pictures or information as capital Ford had to run it through their shop. Before the vehicle was even listed, Dale sent me videos of starting the truck, all of the imperfections and answered all of my questions. He did his due diligence and did not fault me for doing mine. He really bent over backwards trying to make sure I had all of the information I needed. When I told him that $14,000 for a 2004 Ford F150 was not acceptable, especially since it needed a new paint job, the seat had a tear in it and lots of imperfections. He tried to find some other vehicles for me. He assured me that if I was unhappy for any reason, they had a three day exchange policy and like 1000 used vehicles. All in all, I would definitely buy a vehicle from Dale. It is not his fault that this market has gone crazy and a 20-year-old vehicle, used, cosmetically pretty horrible, can sell for $14,000. The chip shortage has caused a huge deficit on four-wheel-drive pick ups and the price has almost doubled in the last year. The used truck market as well as new trucks are so inflated in price that buying a Tesla truck is now cheaper. Last year I was contemplating trading by Ford F150 in for a new heavy duty pick up and I looked up the trade in value in the private party value which was around $6000. Today the same pick up would sell for $12,000. My son had an accident in my F150 pick up, bent the frame, so we decided to buy another used one for him. We ended up Having to go with a used SUV as a used pick up was just too expensive. I do understand that as a car salesman, they do a lot of stuff to sell their vehicles. But in this market, I have had so many sales people just say stuff like " this is what we have, this is the price, you either want it or you don't" read more

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Gustavo Cruz was amazing. Easy to work with, honest, and no BS. The whole team has mad the entire process super easy. read more

We have owned Fords for years and the last 6 months were a disaster: 2016 Explorer (125K miles) - $6000 water pump replacement 2016 Explorer - (132K miles)Crankshaft key broke off block. Told we need a new motor, if one can be found (est $10,000-$12,000) It was easier to just replace the vehicle (Explorer) which we did. Then this past weekend my wife took our C-Max in for regular service (oil, filters, wipers, rotate tires). She was the second appointment of the morning. At 3pm or so we went to the dealership to find out the status of the vehicle. At that time she was informed they were unable to rotate the tires because they were afraid to crack the lug nuts. Her service advisor informed her, "its common for the lug nuts to swell due to mileage (105K miles) and crack." However, if she wished to purchase a set of new lug nuts for $300.00 they would gladly rotate the tires. If this "swelling and cracking" were a known common problem would that not be a factory issue not a consumer issue. Anyhow, we are done with Ford. Done with 100K mile broken motors, and swollen lug nuts! read more

Ford as a company is a gigantic dumpster fire, and this dealership is a perfect reflection of the company. They sold a lemon to me in 2014 and it has been a nightmare ever since. Recently we got a letter in the mail about a recall to fix a chronic issue with the car. Holy smokes, we thought, maybe they're finally going to do right by their customers and be accountable! So we take the car in and they're actually being pretty nice! They say they need to run a diagnostic to determine the issue and if it's not the chronic issue, we'd have to pay for it. No biggie. Couple days later they call and say it's not the issue after all and by the way we did two diagnoses and are going to charge you for both. Ford has a great model! Sell lemons and charge customers hundreds of dollars to confirm the car is a lemon! AVOID FORD AND THIS DEALERSHIP AT ALL COSTS!! read more