I sold my 2014 Honda Civic through CarMax and had zero issues. First, I added my vehicle information online for a quote then submitted an in-person appointment for my car to be evaluated. Once I arrived, staff members walked me through the process and had my car inspected. Afterwards Lamees helped me with the paperwork -- it went smoothy and she was very informative and professional. I'm very satisfied with her work. The entire process took 1 hour. Walked out with a check! read more

This is one of the worst-operated businesses I have ever dealt with. We had the unfortunate experience of having to visit this location not once, not twice, but three separate times because of repeated errors and negligence by the staff. On our first visit, we dealt with Juan, who is apparently a manager at this location--which, based on our experience, doesn't seem to mean much here. Juan told us that we only needed one legal document signed and provided no clear instructions on how the paperwork needed to be completed or signed. When we returned for the second time, we learned that Juan was actually supposed to provide us with an entire packet of documents and instructions necessary to complete the sale. Because we had not been given the correct information the first time, we were denied the ability to sell the vehicle yet again. Not only did this waste a significant amount of our time, but the delay also caused our original vehicle appraisal/offer to expire. That led to a third trip to this location, where we then had to spend another two hours having the vehicle reappraised and going through the entire selling process all over again--all because the process was mishandled from the beginning. The lack of communication, attention to detail, and accountability at this location was incredibly frustrating. You would expect significantly more competence from someone in a management position, but unfortunately that was not our experience. I would strongly recommend avoiding this particular CarMax if possible. Based on our experience, I would choose virtually any other CarMax location over this one. read more

Selling a car through CarMax is straightforward and painless. It is a much better option than a dealer trade-in or selling privately, especially for an older car. Our 2012 VW was a real "creampuff": very low miles, one owner, no accidents. The CarMax online quote was 5k; we visited the Fremont location for the appraisal (which was very busy) it took 90 min to get the offer document. You can redeem the offer at any location within 7 days, so we went to San Jose CarMax the next morning. We arrived before 10am opening, In 45 min, we completed the paperwork and had our check. Due to its age will likely go to auction, but it was a great car! Both locations are spacious & clean. Staff is helpful and professional however, Fremont is much busier as it is also an auction location. Recommend San Jose. If you go during a busy time, bring snacks; there are no cafes nearby, a coffee kiosk out front would do a great business. read more

Vanessa is a great saleswoman and she makes you feel right at home! She was so kind and welcoming right off the bat! We couldn't be happier with the hospitality from almost all of the staff! Including the sales manager, Brianna! Thank you guys so much for your hospitality and your help in making sure we left with the vehicle of our choosing and big smiles on our faces!! read more

Disgusting. But it's what it is what you think it is. If you need to sell your car quickly (or get rid of a junker), don't mind getting treated with distain and are willing to wait for 2 hours for an offer you can get at any dealership, I guess this is the place for you. Quick money, but truly gross, both the employees and customers. read more

Good - Overall good experience working with Bre, Adrian, Luis, Aldo, Nikolay and especially Alex. Very professional, attentive, and friendly. Turn around time was very fast and I felt prioritized. Bad - Harassed by an employee named Mark 3 times in 30 seconds. Compared our financial situations multiple times and negatively judged my purchase because I decided to finance. Because I was so quick to be harassed by an employee I've never met before, what are the odds he does this to every customer? However, the manager Bre acknowledged my situation and immediately took action. She prioritized my value as a customer and set the standard by making me feel comfortable and reassuring my purchase. Side notes: Bre and Adrian need a raise c: Mark needs to find peace read more

CarMax - 2025 Honda Civic Type R - Car Buyers Near Me - San Jose, California

If you need a car this is the best way to go! CarMax helped me get the car that I wanted at a great price!! HUGE SHOUTOUT TO JANAE!!!!! She went above and beyond to help me find the car that best fits me! She did everything to make the process smooth and right!!! Thank you Janae!!!!!! read more

CarMax - Car Buyers Near Me - San Jose, California

Absolutely such a smooth buying process with our advisor Illana. My sister saw a Lexus for sale last week and came to check it out at the Fremont location. We test drove it, and everything checked out for us. Illana went through the service records with us and was told that if the car had records, it meant that it was being serviced at the dealership. The car was originally leased and for the year/condition of the car it was exceptional. Illana took the time to answer any of our questions and went through all the CarMax reports with us and any replacements/fixes they had done to the car when it arrived. A week later we came back to the SJ location to have it delivered near us. Illana was actually from the SJ location working at Fremont when we had seen her. She helped us once again and even went further explaining that we can go through a credit union for lower interest instead of sticking with CarMax. Illana gave great tips. I would recommend asking for Illana as she is very knowledgable, knows what she is talking about and provides exceptional service. She was training a new hire when we bought the vehicle as well. Only thing CarMax needs to improve on would be their appointment system. When we were in Fremont, the estimated wait was 1 hr-1 hr30... read more

Such an easy and seamless experience with selling my old reliable here! Our sales consultant Illanah immediately assisted us as soon as we walked inside and set the tone for a smooth car selling process. We received a pretty fair quote that was similar to KBB within 15 minutes after sitting down. To finish off the paperwork, Shelby was an absolute sweetheart and great to work with! Highly recommend this location to sell your car to without any stress. read more

Appointments are meaningless here. Had a car transferred here to test drive and set up an appointment for 6:30 pm. They confirmed & even sent multiple texts & messages confirming. It's 6:55 and they tell me that "everyone is at lunch". Guess they just ignore appointments when it's time for lunch. Hope they bring me some food because I'm getting hungry. Edit: finally got to me at 7:15. Person that assisted us made no apologies. I'll buy elsewhere UPDATE: I purchased a car from CarMax in Fremont. Much better experience- like night and day. read more

Had some service questions. Called at least 6x. Got an ai operator. Useless. Voicemail full. After an hour I called serramonte location & got a human right off, got help and all was well. Too bad san jose cant be bothered to answer their phone for over an hour! Not a fan. read more

WORST customer service ever. I waited 30minutes and was never approached. I was hassled about trying to drive a car for a test drive. I had a car shipped to this location even. I had to walk off the property and leave with NO traction. their loss and my waste of time and effort thinking this was THE car. The shame is on CarMax. A review is also going on your website. read more

I rarely leave negative reviews, but our experience at CarMax was so disappointing that I feel others should know what happened. We went in to trade in our truck and purchase another truck that we had already placed on hold. The trade-in process and test drives went smoothly, so we were excited to move forward. After deciding on the truck, we were told to wait in the lobby for "just a few minutes" while they prepared the paperwork. Those few minutes turned into two hours before we finally received our DocuSign contract by email. We signed everything immediately and then waited another hour and a half with no updates. When we finally went to the counter to ask what was going on, we were told, "Oh... no one told you your salesman went home?" No one had informed us, and we had been sitting there waiting the entire time. As we thought we were finally finishing up, a supervisor came over and casually told us the truck wouldn't shift into reverse and that we'd be taking a loaner home instead. She immediately walked away without giving us the opportunity to ask any questions. When I asked another associate if this happened often, he awkwardly replied, "Yeah." I asked what would happen if we wanted to cancel the purchase, and he said he didn't know. Then we were told to sit down... again. After waiting even longer with no communication, we finally insisted on speaking with a manager. The supervisor returned and explained that the technician wasn't there and wouldn't be back until Monday, three days later, but assured us we'd get a call first thing Monday morning. That call never came. Instead, we had to repeatedly call CarMax ourselves. On Monday they said they couldn't recreate the issue and needed another day. Tuesday became Thursday. Thursday came and went with no updates. Every step of the way, we had to chase someone down for information. By Friday, we had completely lost confidence in the vehicle and canceled the purchase. What shocked us the most was the complete lack of customer service. Every person we spoke with asked, "Did you get to enjoy the truck?" We had to explain that we never even drove it off the lot. No one apologized. No one tried to make things right. No one even attempted to keep our business. Ironically, the best part of the entire experience was returning everything. The cancellation process was quick, simple, and we were handed our refund checks on the spot. If only the purchase process had been handled with the same level of efficiency and professionalism. The delays were frustrating, but the complete lack of communication, accountability, and concern for our time is what made this the worst vehicle-buying experience we've ever had. We will never purchase from CarMax again. read more

I've purchased and sold vehicles through the CarMax in Roseville with great results, but there's a reason why this particular CarMax has poor reviews. My daughter makes an appointment to sell her vehicle after getting a prior estimate. She races home from work while I watch her children. Her husband follows her over to give her a ride home, but when she shows up they don't want to "do it now". Why? "We're closing in an hour and half." This CarMax made the appointment time and day with her! A bunch of lazy, annoying, goofballs running the store. read more

Worst place ever. My husband purchased a vehicle from here last Friday. They sold the vehicle with warped and cracked tires. I told them specifically that they had to be replaced. The sales manager took a look at them and said they were still good. The lady that helped us said they can be replaced in 8 to 9 months.. Tell me why one had a slow leak and another blew out. Barely made it home safe. I have a child, imagine if I was on the freeway... This is also my only form of transportation. So I called CarMax. They towed the vehicle and then they said they would update us and let us know what they would do for us. Not once did they call. Now I'm calling and some lady in the service center by sacy or whatever said that I never needed a courtesy vehicle which isn't true! Im out of a car until god knows when. I cannot express the stress this place has caused me. If you are looking to buy go elsewhere please! read more

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‼ BEWARE - CARMAX SCAM ALERT Date: Aug 13, 2025 Location: CarMax center - Sales rep: Miguel Del Rio Vehicle: Hyundai Elantra 2015 I went to CarMax to sell my car. They took my keys "for inspection" and started the standard OBD reading. Then, the inspector opened the hood and added some unknown oil/substance into the engine bay -- without my consent. A short while later, my car started producing heavy smoke. The inspector then conveniently came back and told me there was "a problem" and that I should expect a much lower offer. For reference: In June 2025, CarMax had inspected the same car and offered $7,000. Between June and August, the car was driven less than 50 miles and kept in covered parking. This time, after their mysterious "oil top-up" and the smoke, they dropped the offer to $3,000 -- claiming the smoke reduced its value. The next day, I took the same car to Carvana. Guess what? Carvana offered me $7,200 -- no smoke, no fake drama, no shady tactics. Bottom line: This is either gross negligence or deliberate sabotage to lowball customers. I never expected such shady behavior from a supposedly reputable company like CarMax. My advice: If you value your car and your sanity, record the inspection process, and think twice before trusting CarMax with your vehicle. read more

CarMax - Car Buyers Near Me - San Jose, California

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You can't ever drive a vehicle without an appointment. Then when you schedule an appointment, they are always behind and you wait 20 or more min for a salesperson who knows zero about the vehicle to just be a warm body as you drive it. Have gone 3 times to drive various cars on appointment and only once actually be able to do so. The managers response 'we don't suggest making an 8 pm appt' even though the website offers it. Makes one wonder if they take the same approach with the intake and review of vehicles before you buy.... read more

I wanted to sell my 2022 truck so I looked up CarMax on the ol interweb. Their website is very easy to navigate, you just need to enter in some information about your vehicle and they will give you a quote right then and there and it's good for about a week. After checking a few competitors I found that CarMax offered the highest price for my truck. I called the 800 number and made an appointment at CarMax on Capital Expy. When I arrived for my appointment I noticed that the lot was jammed packed with cars for sale but looked well organized. Walking in I noted that the people were very friendly and were available to answer all my questions. I told them that I had an appointment and they started the process of checking out my vehicle right away. After they checked out my vehicle they offered me exactly what I was quoted over the internet. "Note what they offer you is not negotiable, it's take it or leave it. I did look up trucks similar to mine on their website and found that they were selling for about $4k more then they offered so I felt it was a fair price that they offered" The whole process takes about 3 hours start to finish. They handed me a check that can only be deposited into my bank account "in case you loose it or..." And at the end of the process they even paid for an Uber driver to pick me up and take me home. Bottom line I highly recommend them and I will definitely be using them to buy myself a used car in the near future. What I really like about CarMax is they don't play all the dealership games. 5 stars for customer service, cars available, and integrity. read more

CarMax - Car Buyers Near Me - San Jose, California

Do not do business with Carmax. They sold me a 2021 Model Mercedes that started giving us problems 6 months into ownership and finally just within a year, the engine died on us. They tell you that they do through inspection of the used vehicles but clearly, they are not and they are selling you lemons and they do not work with you if/when you have problems with the car. Stay away from Carmax read more

my husband and I had a good experience purchasing a car from CarMax. we did all of our shopping and research on our own online, scheduled a test drive (without express pickup), loved the car, filled out the application with the sales associate after the test drive, and scheduled our express pickup for a couple days later (based on scheduling). our express pickup was not quite as express as we'd anticipated. after completing the application with the sales associate, we were told to expect documentation to be sent for signatures via email prior to our express pickup appointment. I anticipated this email to come the evening before our morning appointment. I did receive a phone call the evening prior, asking if I needed help with anything, and I asked about this expected paperwork. turns out they dont sent it until about an hour before your appointment. so an hour and 15min prior to our appointment, I received a text from CarMax stating that they needed my husband to upload his DL (they sent an email link), and then they will send the paperwork for signatures. my husband did so, and we left for our appointment about 30min before our scheduled appt time. we arrived at CarMax ~10min early, and still no paperwork. it wasn't until 15min past our scheduled appt time that we received this paperwork, the internet (even on wi-fi) inside the CarMax is absolute trash so it took forever to load, and at this point I'm feeling pressure to run through everything and just sign everything without reading a damn thing. I hope that our express pickup experience is abnormal, and here's to hoping our express drop-off this coming weekend is a smoother process. overall, I would recommend CarMax for purchasing a vehicle. so far, we are very happy with our used car, and we would definitely use CarMax in the future! read more

Was able to sell my car and it was an easy process. Do the online portion so when you get there it's ready to go! Took about 30 minutes total and they were kind and got me a Lyft home! read more

Not sure how this place qualifies as a "dealership." Vehicles seem to arrive exactly as they are and get sold exactly as they were no exaggeration. The car we test-drove had stale fries, crumbs, sticky cup holders, coffee stains, and greasy smudges throughout the interior. They ran it through a quick rinse before we drove it, but calling that "detailing" is laughable. Mark, who was assigned to our appointment, showed minimal interest in actually helping us buy a car. He repeatedly disappeared, and after the test drive, he was simply gone... nowhere to be found. Not exactly confidence-inspiring when you're considering a major purchase. CarMax boasts that their vehicles meet "high-quality" standards per Kelley Blue Book or whatever they use and so you can't haggle. But when you point out flaws or cleanliness issues, there's zero negotiation the only response is "we can clean it or fix it." The main dash display was glitching and Apple CarPlay wasn't functioning correctly, and the car had a noticeable pull to the right, yet somehow the alignment was marked as "good." It makes you question how thorough their inspection actually is. Meanwhile, they admit they only have two technicians for the entire site. So much for quality assurance. The staff overall didn't help the impression many looked barely older than high schoolers, poorly groomed, and dressed like they just woke up. It felt like dealing with retail teenagers, not professionals selling $20k-$40k vehicles. We also asked to test-drive another model for comparison and were told there were none in stock. We literally walked the lot and found TWO of them. When we returned to ask, they insisted we'd need a separate appointment since it wasn't the "same vehicle." The logic was baffling. The only highlight was AJ and Daja, professional, helpful, patient, and actually knowledgeable. He got us a second test drive and walked us through financing scenarios, even though we ultimately walked away. Between the lack of cleanliness, lack of professionalism, lack of transparency, and lack of basic customer service, there's no way I'd recommend this location. read more

Highly recommend! Our advisor Shelby was excellent. She made the transaction so seamless and trouble free. I would recommend all my friends to CarMax first. read more

Everybody here is so helpful. Thank you Mark & Jay for being so accommodating and so kind!!

Just had a bad experience trying to sell a car here. Last week we picked up a car purchased for my daughter that we had shipped to San Jose. So much for having an appointment, we waited over an hour to be help. We also had a pre-appraisal done on a car we are wanting to sell. They did the pre appraisal and gave us a quote but at no point were we told that in order to sell a financed vehicle, we would need a pay off letter from the vendor. Or that we could only sell it on a weekday. We came back today (Sunday) to complete the sale, after getting another online quote and uploading all of the documents they asked for. We even spoke to Camax ON THE PHONE to make the appointment and at no point did they say anything about a payoff letter and weekday sales only. So we spend 2 hours in bumper to bumper traffic driving to San Jose. The first employee to help us, a young woman, was really friendly but definitely new. She kept asking her manager, another woman, questions which was totally fine. Despite it being a weekend, she was going to try to help us complete the sale since we were not told we had to do it on a weekday. Long story short, we could not proceed with the sale without a payoff letter from the lender. After 25 minutes on hold with the lender, we switched to live chat and got the letter emailed to us. We went back to the business office and this time we were helped by a young man whose name tag said "sales ASSOCIATE". He wasn't too friendly and said they couldn't use the letter because it was missing the VIN. My husband tried to explain that this is the letter we were just told to get, what else do you need along with the letter and the guy couldn't say anything other than "we can't use the letter" and he just seemed to not know what to do. The same manager from earlier was still a few feet away so my husband asked her if she could look at the letter and she ignored him. My husband started to get angry and told the guy that at no point were we told we needed the letter and that we spent 2 hours in traffic to get here and he asked to speak to someone in charge. The guy just mumbled "he's not here right now", and then said that he is a manager here. Oh really? Why doesn't his name tag say that? Anyway my husband raised his voice, and said this is BS, who is in charge here that I can talk to, this is literally the letter you said we need" and that's when the manager finally looked up and said he didn't need to raise his voice. We left at that point and will never use Carmax again. read more

When I bought my car it was determined that the battery was in need of replacing. I was told by the salesman that I was to go get it replaced and send them the receipts. I did just that and I sent it to his manager, Marquis Young. Marquis assured me that I would be reimbursed. After several phone calls and emails later, I have still not been reimbursed for my expense. CarMax goes back on their words. It's ashame too because this was the second car I had bought from you folks. NEVER AGAIN! read more

Sold my vehicle here process was hassle free & very easy. Took 1 hour from appraisal to signing. All the staffs were very friendly. I especially would like to thank associate Jada for her 5-Star customer service! She truly was very exceptional & helpful. read more

I sold my car to these folks, and it was a great experience. They gave me a fair deal with no need to haggle, and everything was incredibly smooth. Their facility is bright, clean and comfortable, and their staff were knowledgeable, friendly and helpful. I'll never trade in a car to a dealership again. read more

WOW, this was absolutely the best experience ever. I picked a car out online. Got pre-qualified. Got a call in 5 minutes, got completely approved in minutes. And a rate that surprised me bigtime. Thet scheduled me an appointment for yest drive. It was waiting for me. Gavin, Jennifer, and Nicole were awesome. Made me feel special. I saw other customers also being treated amazing. This place has it figured out. I will only ever buy from Carmax. And the bonus is that the SUV is mint and looks new. A million thanks to all that made it happen. read more

CarMax - I love it. Absolutely mint. - Car Buyers Near Me - San Jose, California

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SCAM Business I paid $800 on December 27th to have a car shipped from Texas to San Jose, CA. The car arrived on January 4th, but as of today, January 12th, I still haven't been able to see it. They repeatedly claimed I would receive a call, but that never happened--no calls, no follow-ups, absolutely nothing. Their customer service is shockingly poor. Today is the final day of their quoted delivery timeline. When I called again to check on the status, I was told they had no one available to smog the car and that it would take another week or more. If I were the manager of this location, I would personally take the car to get it smogged and ready for delivery. I decided to cancel and request a refund. However, when I called to cancel, the representative put me on hold for 20 minutes, forcing me to hang up. They didn't call back to apologize, address the issue, or offer any compensation for the inconvenience. They simply took my money and ghosted. This entire experience has been a complete waste of time. CarMax cars are already priced well above market value, but I was willing to consider buying from them for the supposed convenience. Unfortunately, their service and business model completely fail to live up to that promise. read more

CarMax - Car Buyers Near Me - San Jose, California

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I bought my first car from carmax. Liberis she took care of me . She was very kind and also patient with me with me picking the right car. She made the process quick and easy. I'd highly recommend to buy a car from here. read more

CarMax - My car - Car Buyers Near Me - San Jose, California

Sold my car to CarMax. It was relatively seamless except a few things: I received my quote online (highly recommend doing so before coming in). When I checked in to let them know I had an appt and had a quote, I was told by the gentleman at the front to take a seat and wait until someone called my name. Waited 30 minutes passed appt time, to be told from a different employee that I did not need to wait since my I was already quoted online. And person who directed me to waiting area was new and didn't know any better.... I should've gone straight to the business window and checked in there instead. Once you check in @ business, it took maybe 10-15 minutes for someone to take a look at my car and present me with an offer. Offer matched my online quote. If you're willing to take it, you need to go back to the business window to finalize the deal (which would take another 40-45min). By the time I got to the business window, the supervisor said they were no longer buying cars that night because they were 1.5 hrs away from closing and were still in the process of completing paperwork for 6 people ahead of me. I wish I hadn't wasted my time that day cause that meant I needed to drive all the way back to CarMax. Thankfully the offer is good for up to a week. Would recommend CarMax to sell your but, but would caution others not to sell late in the day. read more

Easy to get quote online and set appointment. After arriving, they do quick inspection then have you wait until someone can prepare paperwork for purchase and title. I had to wait almost 7 hours to get paperwork. You can ask them for updates, they won't move any faster. read more

Hadn't purchased a car in 13 years. That said, 2026 experience at CarMax Capital Expwy San Jose was best car purchase in the 60 years I've been buying cars. Loved the online experience, easy peasy, finding a couple of good matches. Tested and purchased! Thanks to your team, especially Jennifer, Daniel, Jay, Luis, and Ali! read more

They are very friendly and efficient. I have not experienced buying a car here but I would NOT recommend trying to sell one here. Their offer was a total joke. Literally 1/3 of the offer I received down the street at a dealership. Don't waste your time, find a dealer who will give you a decent offer or sell privately, as this place will low ball and try to rip you off. FYI. read more

This was absolutely the best experience. Ginormous shout out to Sr Salesnan Frank Saleh - incredible! Honest, forthright, knowledgeable, experienced, genuine, and trustworthy. Its just a straightforward honest transaction. Nothing like a usual car dealer; annoyingly hustle hustle. Nothing like that. I got a terrific car, at great price, added warranty at an incredible price. And Daniel Ross in the business office couldn't have been more charming, and again knowledgeable. I love it when you're working with soneone that really knows what they're doing. Its almost weird getting good service. This totally was! read more

Great experience at Carmax in San Jose. My sales agent was Ihlana and she was very personable, professional, thorough, and honest. Ihlana followed through with every detail, and I have already referred a friend of mine to her directly. Service advisor was Jirge, and he too was very thorough and personable. This is the third car I have bought from Carmax, and am a very satisfied customer! read more

This rating is for TRACY! From the moment I walked in, Tracy gave me her full and undivided attention. I was going to purchase my car through carvana because I hate the hassle of going into a dealership and the pressure the sales people put on me. Tracy changed my perspective of carmax. She didn't pressure me at all, allowed me to take my time and look at different cars without rushing me into purchasing a car. I test drove a car and wasn't feeling it and she didn't try to get me to purchase the car. She allowed me to keep looking until I found the right car for me. Once I found it, I told her I would return the next day and I did. She simply gave me her card and waited until I returned. She is such a pleasant person to work with. Purchasing: Once I was ready to purchase, I told her I would be going through my bank and she didn't pressure me into financing with carmax. She presented me with options and allowed me to explore all options before making a decision. I let the dealership to go through my credit union and she waited for me to return. Tracy is such an amazing sales person! She's friendly, PATIENT and knowledgeable. Signing paperwork was quick and painless. If you're looking to purchase a car through carmax and don't want the hassle of sales people looking over your shoulder and trying to rush you into purchasing, go with Tracy. You won't regret it. Thank you Tracy! I absolutely love my car! read more

CarMax - Car Buyers Near Me - San Jose, California

Son bought his car here , i paid for the extended max care warranty. So far its been nothing but a waste of money. Please make sure when they try to sell it to you to get as Much details as possible. They will tell you have two options. They will say you can bring your car to them or to the listed repair shops. Reality is you cant bring it back to car max after 90 days! Also the customer service at this location is horrible. read more

I had a reservation for a Honda civic 2018 Hatchback, and it got canceled and it was sold in the span of an hour. Don't bother reserving and don't finance with them, their rates are trash. read more

CarMax - Car Buyers Near Me - San Jose, California