This review is for "Sell to DGDG" at 911-C Capitol Expressway Auto Mall, San Jose, CA 95136. If you're looking to sell your vehicle without doing it through Craigslist or Facebook Marketplace, this is the way. It's much safer! The process was truly painless with no gimmicks from start to finish. I worked with AJ and he was great. Good communication and super efficient. After he inspected the car, I received the online offer in full. Check was already ready! In and out easily within 30 minutes if you submit the online form first then follow next steps. They have simple to follow instructions to really streamline the process, including payoff on the remaining lien on your vehicle. If you want to avoid surprises, be honest when providing requested information/photos. I would highly recommend reaching out to AJ if you're looking to sell your car. Very fair and reasonable offer. At a minimum, consider "Sell to DGDG" when you're comparing offers. read more

Stop letting your team members, loan agents ect commit fraud by signing lian contracts, selling cars with major mechanical issues, using the "yoyo scheme" to sell cars. Use fair pricing, stop adding extra fees without the potential buyers knowledge. Your forms need to have dates, a contract should not be submitted without potential buyers knowledge. Fix all of your wrongs. Use integrety, honesty, caring and morals in your family owned buusness.. read more

Scammed by DGDG. Last year, I sold my fully PPF-wrapped Tesla Model Y to DGDG. During the evaluation, they told me they had to deduct $1,000 from the offer because the car was wrapped and they needed to remove the wrap before reselling it. I accepted the reduced offer based on that explanation. Months later, I was contacted by the person who bought my old Tesla. He found me on LinkedIn to ask some questions about the car. To my surprise, he told me the car was sold to him with the full PPF wrap still on it. I immediately called DGDG to understand what happened. Their response was, "You agreed to the final selling price, so there's nothing we can do now." I spent over 90 minutes trying to reach a manager. Everyone I spoke with said, "I'm not responsible; I'll connect you to the manager," and then the line got disconnected. When I tried to call back, I received no response. When I finally got connected with a manager, she said, "The buyer wanted to have the PPF, so we didn't unwrap it." And while I was still talking to her, the phone got disconnected again. I called back, but no one answered. This was a clear case of deception. They reduced the price claiming they had to remove the wrap, then sold the car as-is with the wrap still on, profiting from my loss. Avoid doing business with this DGDG. If they ask to reduce your car's value for any reason, demand clear documentation that explains the breakdown of the final offer and the reasons behind any deductions. Do not rely on verbal explanations. I regret trusting them. read more

Brandon Mejia helped me sell my vehicle.. I went thru Carfax and Caravana and DGDG offer at least twice the amount then the offer from others . It was a very quick and easy process after uploading my photos and information ahead. When I arrived, they did a quick vehicle inspection to evaluate the car and Brandon explained the paper work to sign the car over and answered any questions needed. I got my check and was on my way...If you want an easy no hassle process, I highly recommend going to DGDG at this location read more

Brandon helped me sell my car. The experience was easy, fast, and convenient. I don't know of any other dealership that does it better than them. They are leagues better than their competitor and their customer service was beyond amazing. Thank you for the great experience! read more

The DGDG motto is Be Happy and that is true unless you have a problem! I am still waiting on a refund check for a car that I returned a month ago. Last time I called, I was told the check was being overnighted to me. That was 3 days ago! I am incredibly disappointed in the fact that no one cares enough to be truthful in business. read more

I was nearly hit by a DGDG truck that made an illegal upturn on Hillsdale during rush hour. If I hadn't have laid on my horn to get him to stop he would've caused an accident. Shame on DGDG for hiring subpar drivers. I have a video from my dashcam that I was hoping to upload but Yelp isn't giving me the option to. read more

I was so frustrated with DGDG Buying Center I had to write this review. First, when I submitted my car information DGDG did give a little higher price than Carvana. I decided to sell to DGDG. They made me take pictures of the car, payoff information and registration (all the information) prior to coming there. When I got there the person I have been dealing with is A.J. The said he needs to check the vehicle and test drive it. He proceed to check the tires and told me I need all four new tires. It felt suspicious already but I said okay let's see what the number would be. Then he went inside told his superior Nicole who tried to tell me that the tires would be $1600. I said the tires are not $400 each. This Lexus has different size tire in front than the back by design. I knew it didn't cost that much. So I told her I don't like people playing games with me to waste my time driving an hour there. I left frustrated. She texted me saying I put the tires were very good and that's why she wanted $1600 now for all new tires. My tires were between 4-5/32 in front and the back was 3/32. 2/32 is consider worn out. I can see if you want to replace the back tires but the front are still good. I sent her a picture of the pricing from America Tires website which show the front tires are $172 and the back are $232 each. She immediately reply that's not your tires. She would not even acknowledge that she was wrong on the price. I cannot believe the way these people work. I think they probably try to quote a higher price first then when you get there, they will try to find something to get the price down. It also could be that I gave them the payoff first which was lower than their offer so they probably thought I would agree to a lower price. So unethical. I would not recommend selling your car to this place. Bad bad experience. I am still mad because of the time I spent doing this when I am swamped with other things. Funny their model is "Be Happy". read more

Sometimes things are beyond your control and you need some help getting through it. That was my story when I had to sell my car. I needed to have the transaction happen as smoothly as possible. And smooth is what I got from Mike Padilla and the rest of the team at DGDG. Mike greeted me warmly and walked me through all the steps. He test drove the car with me and had the auto technician look it over. The technician even complimented on how good of a condition I keep the car in. Mike sat down with me; we looked over the KKB numbers and the comparable cars with the same option package and mileage. Mike was able to offer me a fair price that I was happy with. He walked me through the paperwork and made sure I got my personal plates back. All in all, it was sad to have to sell the Camaro but it was good to know that the folks at DGDG would find her a good home. read more

Sell to DGDG - Goodbye, you will be missed. - Car Dealers Near Me - San Jose, California

They lied to me about services. They lied to me about post purchase charges. They lied to me about customer service to be provided. General manager for DGDG VW specifically is a despicable person who will ban you from their store instead of addressing their lies & failures. At all cost - AVOID THIS PURCHASE CENTER. read more

ALERT! Bait & switch or Poor business Practice YOU decide. Yesterday I drove (in hellish traffic) to the Capital Hundai Dealership in San Jose for a new listing: RX400h used Lexus. https://www.cargurus.com/Cars/l-Used-2008-Lexus-RX-400h-c9129#listing=208767240 When we arrived to test drive (and possibly buy the car) the salesman first said anoither salesman was driving it, then when pressed, how soon it would be back, he then claimed they had "Lost the Keys". He started trying to interest us in several different cars he had in stock, although none of them were even Lexus used cars. Yes, we should have called first, but it came up as a new arrival on CarGuru.com (with no picture ) that morning. This is a very sleasy practice, not uncommon in the used car industry, no doubt. read more

Not sure what all the good reviews are about, but I had a completely different experience. Was looking to sell my car, had already gotten a good offer at CarMax, but wanted to shop around before making a decision. The whole process seemed like I was hassling them, when really they should be trying to persuade me to sell them the car. The process went as follows: 1.) Introduction, then a quick walk around the car. With some unprofessional comments. 2.) Test drive. Not only did my appraiser accelerate to a level that I felt was quit excessive, but he then proceeded to blatantly run a RED light! 3.) Typed in info into Kelley blue books website (which I had already done) and gave me a low ball offer. Needless to say I took my business elsewhere and sold my car to CarMax a few days later. If you don't want to jeopardize your safety or waste your time I suggest you do the same. read more

First of all, I would like to say that I was bit stressful to sell my car since it might be hassle for everything. This morning, I met acquisition manager, Aly at the center. She was super friendly and kindly processed my car selling. She was very professional and it took only an hour to complete whole process. She also arranged a UBER for me to move out. In the afternoon, she quickly processed the payment and exact amount was deposited by 2:30pm. I am just impressed by the given service and I recommend you to sell your car at Capitol Expressway DGDG buy center. Thank you, Aly! read more

We bought a new Kia last year from this dealership. It was a great buying experience. The one star is due to what happened next. We purchased an extended warranty and prepaid maintenance (never again). Our car was TOTALED on August 15th. We requested a refund from DGDG shortly after on 9/4.. They said they needed proof of the totaled vehicle and we sent the letter from CSAA. Then they said they needed proof from Kia finance (even though they ARE Kia) for the loan payoff proof. Kia finance took forever to get this to us. We finally got the letter from Kia on Sept 11th and sent it to the dealership. They said refund would be processed on Sept 14th. Nothing since. I phoned last week and they said it was sent on 9/30. Then they said they sent on 10/2. It's now Oct 6th and no check (it's in the mail they tell us). Buyer beware! When you inquire about a refund you'll have someone try to sell you a car. No one cares about the customer there after the sake. Don't believe the 100% happiness guarantee - it goes away as soon as you need help. Still waiting on the check...... read more

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This place is a joke. More specifically, the sales guy I had my car appraised by, Cameron Wagstuff, is a joke. After being there for 3hrs, he gave me a low ball offer. I wanted at least $500 more. He told me if I change out my tires and come back, we would have a deal. Less than a week later I swapped my tires and attempted to contact Cameron. Was told he's helping a customer so I left a message with his coworker Daniel and was told he would call me back, which didn't happen. I even emailed Cameron and didn't get a response until a day or two later. He told me the market "is changing a bit" and he will try to "work his angles". I knew this was a big fat lie because that same day I was at CarMax and they actually gave me a HIGHER offer than DGDG. I ended up selling my Tahoe to CarMax. The whole process at CarMax was way smoother compared to the DGDG buy center. I was in and out within 1 hr and 20 mins, on a weekend too! If you want inferior customer service and low ball offers, go to DGDG. Otherwise, take your business to CarMax. read more

As others have mentioned, I too was extremely skeptical about bringing my car in. One of the oldest tricks in the book from dealerships use to lure you into a new car. However, times change and the DGDG buy center is legit. I have no problems selling my own cars on the private market and have done so for 7+ cars by now so I am not new to the process. However, I was not getting a lot of calls for my latest car so I gave DGDG a shot. I worked with Brendan, who was fantastic and professional every step of the way. He went above and beyond to make me comfortable with the whole process and ensured I got the most money possible. Brendan even gave me a ride home, in the rain and on his day off! Needless to say, I will be back and would recommend this business to any friend! read more

I was very skeptical going into this process, and WOW was I impressed. Not only was the process quick, but they were very thorough to ensure I was getting me as much for my car as possible. I left KNOWING I got the most possible. In addition to a great process, Chelsea was AWESOME to work with. She was friendly, funny and smart. She talked us through the process and made sure we understood what was happening, each step of the way. We are already discussing selling another car to her & the DGDG team. Chelsea! Thank you times a million! read more

*** Final update. I ended up taking the offer from the DGDG Buy Center. It ended up as a really easy transaction with an offer that was better than Roadster or what I would have probably received from Shift. Updated to 5 stars - thanks Jeff! **So here's an update. Jeff from the DGDG Buy Center called me and we talked. I told him how insulted I felt when I got a cheerful offer of 30% less than our discussed target price. He explained that the first offer was just one offer from numerous sources. After a review, Jeff gave me a much better offer. So, a 1 star moves to a 3 star. *If you're looking for a lowball offer, look no further than DGDG Buy Center. Similar to the review from Mei L (https://www.yelp.com/user_details?userid=fVMhX7X50J07FI1dUHwusw), I told them my target price and they said, "come down and we'll try to get you there." Of course, when I brought my nearly perfect car down there, they came in 30% below my target price. So, instead of ignoring a lowball offer on Craigslist, they wasted my time by having me drive down there and giving me a horrible offer. Thanks for the hour I'm not getting back Chelsea and Cameron of DGDG! read more

Team Chevrolet Vallejo: We were so excited when we test drove the car we wanted to purchase. We decided to wait a day to decide. They called us several times. We went in, did all the paperwork and sat through a tutorial of all the features. On the way home and the next day we couldn't get the navigation to work. Then, we couldn't get the car doors to open or the car to start to get to work. Turns out, what they showed us was a demonstration of what other models could do if we had bought the package. The doors wouldn't open because both keys had non working batteries in them. What kind of pre-certified inspection do they actually do?!?! We should have known then and stopped there, but we gave them the benefit of the doubt when they played dumb and said they had no idea. We then took the car back and traded in for another car. When we went to trade the car in, the new car had an electric issue with the door. They fixed it and delivered the second car. What we didn't know, until we received the notifications, was they ran our credit 9 times. They began calling asking us for our social security card, yes the card not the number. They also asked for passports. I had never been asked for anything like this when buying a car. They also charged us for a full year of registration when the car had an expired registration, so we were paying for a registration during the time we did not have the vehicle. Several weeks later, we are receiving bridge tolls on the first car that we no longer have in our possession. Plus the new car we ended up buying is now having more electric issues. The managers do not call us back, they have the sales folks call and offer a possible trade in for a different car. We came out on the losing end of this deal already. It is unfortunate that we had to deal with unprofessional sales people, they are the definition of "used car salesmen." We will not be doing business with them again. read more

Don't waste your time here, they do not give you all the facts, and it will come back to bit you later! Esmi & Michael are not honest guys, DO NOT GO THERE! Then they don't even bother to call you back to try and help resolve the problem, since they got the sale, that's all that matters to them. If you are getting a Kia, go to Fremont, they are much better to work with, don't waste your time here! Dishonest people! read more

Just an update albeit late: They never called back. When I called them back a month later, they said they never promised anything and said they would give free oil change... for what car and where? We sold the car to move... read more

WASTE OF MY TIME. We were looking on KBB for the value of my car so we can sell it. It quoted us and within 5 minutes we got a phone call from Mike at DGDG asking us if we would be willing to sell our car to them if they paid our asking price. We said yes and he said we can come in the next day to take a look at the car. He said we would get our asking price if the mechanic passes the car. We had just taken our car to the dealership and had inspection and maintenance done so we knew this wouldn't be a problem. Upon arrival at DGDG, Mike was unavailable and referred us to his associate Henry. He took the car for a test drive and then reevaluated the KBB pricing. Our car is in excellent condition with the exception of a minor fender bender which was fixed. But yet he super low-balled us. We are not ignorant or in desperate need to sell the car but to offer us half of the initial KBB price is insulting. On top of that, Craigslist with cars similar to mine with almost double the miles are listing for way more than what we are asking for. Henry was unapologetic and not willing to budge. Neither were we as we know the value of the car and are not going to be taken advantage of. Mike spoke with us afterwards and said we should have scheduled an appointment with him and apologized that it didn't work out. This meant that he would have been willing to work with us on the pricing but he couldn't have now that Henry already did. Next time, please don't waste my time and have me drive all the way out here just to low-ball the value of my car. And please be consistent with your offer prices between salesmen. You guys are deceiving. read more

My fiance and I had the pleasure of buying a car from here after months of searching.We were greeted by a wonderful product specialist named Mario Quinonez.He was very helpful and not pushy at all.There we found the vehicle we loved and was very patient with our negotiations. We were sent to settle the paperworks with the Finance Manager Luis RAmos,he was kind enough to explain all the warranties and also through in some wonderful deals for us.I can't thank them enough.Thank you DGDG and to the rest of the staff.. Greetings from Sam and Mel read more

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Easy car selling event Came had car appraised Inspected Paperwork and back home in 45 min Great EXPERIENCE!!!! read more

Bait and switch! I leased a Fiat 500e on Jan 2 2018 with the intention and understanding that I would be able to benefit driving in the HOV lanes for a full 3 years, per California Statute. When I was denied the HOV renewal, I requested a title search, and learned from the DMV that the car I leased was already registered to DGDG in October 2017 and was issued HOV stickers. There were no stickers on the car when I leased it. They were brought to me later by DGDG. Therefore, I now miss out on a whole year of not being able to drive in the HOV lane as expected. Not only is this a major inconvenience (I reside on the 101 corridor on the SF Peninsula), but a failure on DGDG's part to accurately disclose all facts about the car that is known to them. Failing to disclose such information about the Oct registration was a no brainer. If I had known that I would only be allowed to drive this car for two years, I would have not lease this one. Dgdg claims they are not at fault, that they can't keep up with the California statutes. I find that an odd statement since they are in the automotive business. I have tried to resolve this issue with DGDG since January of this year. My request was to exchange this car for a car that has HOV status for 2019. They said they could not do this, suggested I lease another car for a longer period, which is unacceptable. Last I heard from anyone at DGDG corporate was in March. It has been 5 months since I have been able to drive the car in the HOV lane. Though the car works as expected, I can not recommend DGDG given my concern for questionable business practice. I have filed a complaint with the BBB and will notify other government entities. Here's the California Statute: https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=201720180AB544 And this bill passed as a law was noted in a public forum: https://www.kqed.org/science/1915616/ca-legislature-clean-cars-can-keep-carpool-lane-access But DGDG claims no knowledge of this law? Wow! :( read more

Hi - I am writing this report because you because it has been over 3 weeks and the retailer CONTINUES to say they have ordered the part and then "forgets" and then tells us it will be in shortly. I am currently on hold with the retailer and the part supplier in order to schedule this. Our part has not been shipped and has not tracking numbers. Everytime we call your service department they just keep making up dates 3-4 days out. I regret every experience I have had with this company from purchasing and now to service I am literally ready to start picketing in front of the store so that everyone understands how poor the service is. Subaru has called me several times to ask my approval level and I cannot tell them how miserable I am. read more

The worst customer service with Ricardo Lopez in Parts!! Do NOT do business with them!!!

If you want to sell your car fast, without a hassle, and no games, ask for Mike Padilla at the DGDG buy center! I am not a novice to buying nor selling cars, and my experience with "buy centers" is usually abysmal, but my experience here was top notch. I got the value I wanted for my car, and I was in and out within the hour. On the other hand, if you want top value for a difficult to sell car, this might not be your best option. read more

Sell to DGDG - This is the car I sold to Mike Padilla @ DGDG Buy Center. - Car Dealers Near Me - San Jose, California

Paul NajaFpour at DGDG was very professional, respectful, and compassionate for my situation being I'm a working single dad. He went the extra mile to get me top dollar. My lease was ending on a BMW that my (ex)wife had driven far over the contractually allotted miles before she finally gave it back to me. Thanks to Paul, his efforts, and the efforts of his team, I was able sidestep a staggering amount of lease-end charges and close that chapter in my life. Thank you Paul! read more

I sold my car here and my sales person name was Brendan,he is abseloutely polite and nice and cool and gave me a better offer than anywhere else, he called like 10 different places and gave me the best price. read more

One the best customer service experiences I have ever received!It was natural it was comfortable, instead of feeling like you were getting talked into buying a car it felt like you were kicking back with a long time friend. As a consumer and being observant on customer service. DGDG and SWEETWATER have to have the two best customer services out there. I stand by there products and I will always recommend people to use there services. Thank you DGDG for everything. read more

Came into DGDG to sell my VW GTI and worked with Albert Ricardez. He was friendly and greeted me as soon as I arrived. I've never sold my car this way to a dealer before, however Albert made the process easy, efficient and would probably be doing this again in the future for any other cars I'd like to sell. Albert offered me a great deal for my car, one that I was happy with when compared to other competitive offers. They take care of the paperwork, title, transfer, etc. making the transaction fairly painless. Its pretty impressive the type of business they run here as it certainly feels like its centered on customer service and care. I normally don't review car dealerships, however in this rare case, I feel it was worth noting how happy I was with the customer service. Thanks Albert. Hope to work with you again in the future. read more

What can I say... This was probably the most satisfying and efficient process I've ever had in a dealership. Granted, I was selling my car, but still. I had sold my 2016 Mazda 3 for a very generous price - KBB had listed relatively cheap, but Cameron took the time and effort on getting my a higher price - which he did! I arrived there at 10am and left by 10:30am. No lowball offer, no gimmicks, all satisfying. I honestly cannot appreciate more what Cameron and his company did for me. read more

Albert Ricardez contacted me through email after I inputed my car through KBB instant cash offer program. He offered a quick phone consultation and then helped me scheduled an in-person evaluation the next day. When I arrived the next day he was already waiting for me at the front and greeted me with a big smile. He took a quick look of my vehicle and we went for a short test drive. Since my car was a almost new ( 3k miles ) 2016 luxury SUV, they didn't have an immediate price for me. Albert and his boss called around and was able to help me find a buyer and negotiated a very reasonable offer for me. The best part of the whole transaction was when Albert help me facilitate a third-party buyout of my leased car so that I didn't have to pay sales tax on buyout amount. This along saved me thousands of dollars and I couldn't be happier. It took about 15 minutes to go through all the paperworks and everything was as smooth and easy as it can be. I was very impressed by the honesty, professionalism, and humor of Albert and his team. Even though I spent 2 hours there ( could have been shorter if my car was a popular model) I was not bored for any moment. We talked about cars, works and life in general and it felt as if I was talking to an old friend. If you have a car to sell or a leased car you want to get out of and has reasonable expectations (think low end of a trade in) Albert and DGDG buy center is probably your safest bet. Give them a try, you won't regret it! read more

Just recently bought a car at this dealership and I am extremely thankful to the wonderful staff they have. Brian helped me all throughout the process. Test drive it with me and delivered the car at my house the same time. Byron gave me a great deal with regards to loan interest rate. And not to forget, Brandon for working on giving me a spare key for free (cost:$175) with the approval of their boss Steve. The experience is great. Highly recommending this dealership. Chelly Santa Clara, CA read more

Ali was able to help us with 2 of our vehicle sales, so far. He was very patient and worked hard to maintain an acceptable offer for what we had. Highly recommended if you're not trying to deal with private unreliable parties that you are never sure about. Ali made the process quick, easy, and hassle free. We will be back again. Thanks. read more

Sell to DGDG - Car Dealers Near Me - San Jose, California

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Helped my friend buy a car and they were awesome!!! Super helpful and nice, and made sure she got exactly what she wanted. They were very accommodating and helpful through the process, and she walked out with a great car that she loves. Ash and Josh helped us, and were both great! read more

Bait and switch. I posted my car on Craigslist for sale, and got emails from someone looking to purchase. Turns out it was someone from DGDG Buy Center. Okay, no problem, he's willing to offer me X price and going through DGDG will make the sale easier than to a private party. He tells me I need to schedule a time to come to the buy center. He emails me an offer and we meet in the middle. He calls me and we schedule a time--I ask if this price is "locked in" or there would be further negotiation. He specifically says "I have a buyer" and that he's "approved for X price" pending inspecting of the tires and brakes. When I arrive, I am told this is not true and they cannot ever guarantee a price before seeing the car. In hindsight, this makes sense to me, but a complete contradiction to what I was told. Let me be clear: there was no ambiguity over the phone. So I wasted an afternoon (took work off) and was given a price $2k less than I was promised. The final number I was given was lower than my dealer trade-in offer when I bought my new car. Had they set my expectations better, this might have been a completely different experience (or I wouldn't have wasted my time in the first place). This might be a worthwhile service for some people looking for a quick sell, but I feel cheated. I ended up selling my car through Shift, which gave me a much better price and a nice experience overall. read more

I don't recommend going here just because Eric Wong and other staff here we're very unprofessional I came from over an hour away just to come see a car and we were not able to come to an agreement so that was it no big deal, then I get a call and email from another sales rep and he told me he was going to make sure I leave with it and he was able to make it happen for me so I went about a couple days later and then he tells me the same exact thing that Eric Wong had told me I was very upset because I was driving back and forth and I live over and hour away from the dealership and I really felt like they wasted my time and I felt like no one was really trying to help me. read more

If you want to wholesale your car, this is the place to go- they are friendly and easy to work with. But if you aren't desperate to sell, you might not appreciate the offer. Here's an example of what you might be offered: Edmunds.com rates my car at $24,368 trade-in value, $27,000 private party sale, and $30,000 retail sale. DGDG responded to my Autotrader ad with an email, offering a range of $21K to $24.5K At their store, DGDG offered $20,500 and possibly a little more after inspection. My rating is 3 stars because it's nice they offer the convenience, but I won't be letting them 'have' my car. read more