Probably the best car buying experience I've had in 20 years. We came here because another dealership in Watsonville canceled our appointment 45 minutes beforehand because the car we wanted was still out being used by an employee for the second day in a row. We decided to look at another vehicle, and walked into the DGDG dealership without an appointment. Not only did we find the car we wanted, but they gave us a fair price for our trade in, and we drove away in less than two hours! Richard was very helpful, polite and did not pressure us at all. Once we install solar and decide to get an EV, we'll be coming back to Capitol Hyundai! read more

Capitol Hyundai - Nice and shiny! - Car Dealers Near Me - San Jose, California

Such an Efficient and Professional browsing - purchasing experience here at Capitol Hyundai. This business clearly focuses on providing a good customer experience and Eric Wong is one of the best car sales associates I've interacted and worked with in recent memory . Eric's a very good vibe. And a consummate pro who really knows his stuff, very personable and patient and tried to help me get the right deal on what would be my very first EV . He helped me stay in my desired range and worked with me on closing out on the vehicle I wanted and help me stay within my desired range . Very happy camper with this dealership and with sales associates such as Eric. You'll be in good hands if you're in the market for a new Hyundai . read more

I don't normally leave reviews, but after everything I've been through with Capitol Hyundai, I feel like I need to share my experience. Just a couple of weeks after having my 2025 Hyundai Santa Fe serviced here, my car started having serious electrical problems out of nowhere. First, all of the warning chimes stopped working. Not long after that, the car completely died and left me stranded more than once. This is my only vehicle and the one I rely on every day to get to work, so this wasn't just an inconvenience, it completely disrupted my life. What frustrated me even more was trying to get help. For three straight days, I called the dealership over 15 times. I called the main service number and even tried calling several service advisors directly. I couldn't get through to a single service advisor. Every time I spoke with the front desk, I was told my information would be passed along and that someone would call me back. That never happened. After getting nowhere, I finally had to take time out of my own day and drive to the dealership just to talk to someone face-to-face. That's when I met Devin. I do appreciate him taking the time to speak with me and getting my vehicle scheduled. During our conversation, Devin explained that their phone system had been having issues. I understand that technical problems happen, but as a customer, that's hard to accept. If the phone system isn't working, there should be another way to make sure customers are taken care of. A dealership shouldn't have customers calling for days, leaving messages, and never getting a callback, especially when their vehicle has left them stranded. This also isn't the first issue I've had after getting my vehicle serviced here. My service history shows I've had multiple concerns over time, and it's gotten to the point where it's difficult to trust the service department. To make things even more frustrating, I was told that if my vehicle needs to stay for diagnosis, I'd have to pay out of pocket for a rental until Hyundai decides whether the repair is covered under warranty. I understand that's their policy, but when your only car suddenly dies without warning, it's hard not to feel like you're being left to deal with everything on your own. I'm not upset because cars break. Things happen. What I'm disappointed in is the lack of communication and customer service. I shouldn't have to make more than 15 phone calls over three days, never receive a callback, and then physically drive to the dealership just to get someone to help me. I genuinely hope Capitol Hyundai improves the way they communicate with customers because no one should have to go through an experience like this. A service department isn't just there to repair cars, it's there to support customers when something goes wrong. Unfortunately, that wasn't my experience. read more

Tl;Dr: This place has (mostly) nice people working there but it's almost comical levels of dysfunctional. If you choose to buy from here, make sure you look over what your buying multiple times before signing anything, and ask about previous damage. I had an extremely disappointing experience purchasing a brand-new 2026 Hyundai Ioniq 5 Limited from Capitol Hyundai. I bought the car on July 4, 2026. Before leaving the dealership, I discovered damage to three wheel arch moldings. It was documented and I received a due bill for repairs. Shortly afterward, I also found preexisting damage to the driver-side bumper and noticed the car had been delivered with the wrong floor mats. I brought the vehicle in for repair on July 15. Rolf in service was excellent and took my concerns seriously. On July 17, I also spoke with General Manager Joanne Burgherr, who was lovely with us and took the time to listen. That same day, Service Manager Devin Miller told me something much more concerning: the vehicle had already been identified as damaged during the dealership's pre-inspection process and was supposed to be repaired before being placed on the sales floor. According to Devin, when he came back after the Fourth of July holiday, he found out it had already been sold before the damages could be fixed. Had I known that, I would never taken delivery of this particular car. I accepted delivery at the time because it was documented, I received a written due bill, and I was assured the vehicle would be restored to factory-new condition. This turned out to be a big mistake. On July 20, I was told the car was ready. I returned the morning of July 21 and the repair was nowhere close to what I had been promised. The deepest wheel arch scratch had been sanded down and painted but the gouge was still clearly visible. This was especially frustrating because the molding is a removable clip-on part that could have been replaced. The pre-existing bumper damage was completely ignored and to add insult to injury, they managed to cause new damage that had not been there when I dropped the car off. The vehicle was sent back for another repair attempt that day but by July 23 the dealership and I agreed to roll back the purchase entirely. Devin did not respond to my July 21 message until July 26, three days after we had agreed to unwind the deal. He berated me over text saying he personally inspected the car and said the wheel arches matched the OEM paint. But the issue was not the paint match, it was the fact the underlying damage was still visible, and that the car had gotten new damage while in service. Unfortunately, the rollback did not end the problems. The dealership owed me approximately $30,000 and initially told me the check had been mailed on July 28. A week after it still hadn't arrived, I followed up by email on August 7. When the check arrived it was dated July 28, but the envelope was postmarked August 8, the day after my follow-up. Had the dealership disclosed the vehicle's condition before the sale, I could have chosen another car and avoided this entire situation. Joanne and Rolf both treated me very well, but that was not enough to overcome the broader experience. Based on my experience, Capitol Hyundai is not a dealership I will be working with again. I have since purchased the same vehicle from another Hyundai dealership without issue. If you are considering buying here, inspect the vehicle carefully before signing or taking delivery, document everything, and get every commitment in writing. read more

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Eric Wong and Andre' (Used Car Manager) was super amazing!! Eric made sure I felt very comfortable and happy with new/used car, Hyundai 2023 Santa Fe Hybrid. He's the one to go to if you have doubts about the which car I should select. He helped me look at my next car advantages like safety, comfort, and handling. Also, pointed out some features I didn't know it had like the sound system! Let me not forget Andre', who worked very hard to get me at the price I wanted! He also spent time ensuring I understood the lease buyout versus the purchase of a used car! This so I can make an informed decision. So I chose to purchase the same model just the higher trim level, limited, and I can't be more happier! Thank you Eric and Andre' for one fabulous night when I purchase my first car! I love Hyundai's!! read more

Forgive me Capitol Hyundai for not posting this review sooner. But you are partially to blame since I find myself driving my new Kona from you folks way more than I thought I would. It all started when came in to get my Kona serviced and maybe talk to someone about what options I had when the lease was up. I lucked out and talked to Eric. And when / if you go, ask for him. He listened to what I was looking for then gave me a ton of different options that best fit my needs. Long story short, I got the new Kona N line in denim and never looked back. Talk about upgrade. This car is such a sweet ride. It has all the safety features I look for (and grown to expect from Hyundai) and then got some more on top of that. And don't even get me started on the all other bells and whistles - i.e. the impressive entertainment display. I'm a fan of Hyundai and am feeling how this dealership embraces how Hyundai goes above and beyond to make their customers feel valued and taken care of. read more

Very disappointed with the service experience at Capitol Hyundai. My wife brought our leased 2024 IONIQ 5 in at about 17,000 miles for routine scheduled maintenance. The dealership recommended and upsold her a "16k service" package for hundreds of dollars more than the tire rotation and cabin air filter that would be sensible. The package included an A/C deodorizer spray treatment for mold (??), cleaning charging port pins (???), and other rip-offs. Good job getting your upsell commission David. For a nearly new EV, much of this appears to be dealer-added service rather than meaningful maintenance required by Hyundai at this mileage. Buyers should be very careful here: ask specifically for only the maintenance required by Hyundai's factory schedule, get each item priced separately, and don't assume a package labeled "16K service" represents manufacturer-required maintenance. I expect a dealer service department to clearly distinguish required maintenance from optional dealer-recommended add-ons, particularly on an EV with only 17,000 miles. read more

Wow, I sure wish I'd read the other rating from EV drivers before getting service here. They charged $1500 for an air filter change, brake fluid flush, and tire rotation, plus a bunch of stupid stuff like "ac deodorizer" and cleaning the pins of the charge port. And they did something wrong with the air filter and I had to take it back to be fixed! Stupid me for not researching what Hyundai actually requires...but shame on them for useless upsells and shoddy work. Not going back. read more

Headline: 35+ car purchases later, I've finally found the perfect experience. "I am incredibly impressed with Capitol Hyundai's 'No Brainer Hassle-Free' process. In the last six months, I've purchased both a 2026 Tucson Hybrid Limited and a 2026 Ioniq 5 Limited here. Stephen Fitch was an exceptional sales consultant. As a 74-year-old who has purchased over 35 vehicles, I've seen every dealership trick in the book. Stephen was a breath of fresh air--patient, knowledgeable, and zero-pressure. I especially appreciated that there were no 'required' add-ons like paint sealant or fabric protection marked up over the MSRP. I was able to negotiate fairly, utilize dealer incentives, and secure Hyundai rebates that saved me significant money. Danielle Torres made the paperwork a breeze. She presented warranty and service options informatively, but remained professional and pleasant when I declined. A huge plus: she scanned everything and sent it as a PDF rather than handing me a heavy stack of paper--perfect for my electronic filing system. Before I drove off, Stephen took the time to ensure I was comfortable with the high-tech features of my new EVs. The dealership is spotless, well-managed, and the detailing team did a superb job. If you want transparency and a higher standard of service, look no further than Capitol Hyundai and the DGDG group." read more

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Terrible service from Capitol Hyundai's Parts Department. I rarely leave negative reviews, but my experience with the Parts Department was unacceptable. I spent nearly 30 minutes on hold after being told my call would be transferred. No one answered or provided an update. I was driving to the dealership with limited time and needed to speak with someone in Parts before arriving. Instead, I wasted half an hour waiting on the phone, only to arrive and find the department closing despite its posted hours ending at 5:00 p.m. Customers have jobs and schedules too. Leaving someone waiting that long and then providing no assistance shows a serious lack of professionalism and respect for their time. I wasn't asking for a favor. I expected basic customer service: answer the phone, provide clear information, and assist customers during business hours. Management needs to address how the Parts Department handles calls and treats customers. This experience was frustrating and completely unacceptable. read more

I have been given the runaround on the efforts on their end with getting something fixed on my car that was covered. They supposedly submitted it and it was denied and then they blamed me a year later after I find out that it was covered and then now that it's almost expired or did expire, we find out that it was covered when I originally asked about it... This was the first time I ever got a new car and I have completely paid it off now and this is still not resolved one manager who was on top of it. I was waiting for him to contact me and then when I come back in for my next service, I bring it up and supposedly that manager left now we got a new guy and we're gonna have to resubmit it again blah blah blah and they don't follow up ever.. and it's crazy is that when I take my car in for my "" scheduled maintenance they were telling me how bad my brakes were and my rotors and then it was critical and dangerous to drive my car at that point. The price they quoted me was so outlandish I couldn't believe it so of course I was gonna take it to my own Guy... my rotors were perfectly fine still and absolutely did not need to be changed. All I needed was brake pads. I spent less than 100 bucks shame shame shame, and funny how I still haven't heard back about this thing that they're supposed to fix that was covered yada yada... oh I'm sure somebody's gonna listen now that I went from a five star review to barely a two.. some of the advisors are absolutely amazing my salesman. He was absolutely amazing when I bought the car.... anything more than that I cannot give them credit.. they had me coming in basically once a year for my maintenance and I was supposed to be coming in twice a year so I almost lost half of my maintenance plan so what do I get my last few months of being covered still oh I'm gonna get a oil change every three months lucky me so I only have a few months left and we'll see if somebody actually sees this review.. look at my name look at the concerns I've brought for and tell me why, am I being being treated so poorly? Is it because my car is paid for now? Is it because I don't sign up for any of your outlandish fixes that are overcharged??? I always would hope that what you guys were telling me early on was the truth but really you were just trying to sell.. and that sucks.. read more

I can recommend a bussines like this they lie to you they don't even print you any documents they are not a front and honest about the cars they sale Dale and his team of liars are the most dishonest people I have ever met they sold us a car that after a week started to have a noise in the rear shocks so I took it to my mecanismo the told me that the socks where bad and the this car was never service o anything the breaks are bad the trasmicion oil need to be change all the staff they said the car was inspected and service they are a bunch of liars don't buy cars from Dale or this dealer ship and for the other sales person you said you work with the church and all who can you lie about the car too Ericka so sad but is ok KARMA is real please don't buy here read more

Capitol Hyundai - This is the lemon they sold me - Car Dealers Near Me - San Jose, California

(Late post). In August, We were looking for a used hyundai kona for my daugther for about a month. My husband saw it on their website and contacted the dealership to see if it was still available. He spoke to Dale and he was awesome! We didn't know anything about Hyundai or "certified used vehicles". His knowledge about the car and Hyundai's certification put us at ease and we bought the car. The whole process from start to finish was smooth. Thanks Dale! read more

I'm extremely frustrated with the lack of communication and basic customer service from Capitol Hyundai's service department. My vehicle has a seat belt recall because the buckle does not always click into place. I scheduled an appointment last month and called the day before to confirm. I was told they did not have the parts and that I would need to come in so they could check my VIN and then order the parts, I asked why I couldn't provide my VIN over the phone since this is a know recall under warranty, and I was told they couldn't do it that way. I was also told it might be another month before parts were available. I canceled because I was not going to drive out and sit at a dealership just so someone could look at my VIN. I rescheduled for a later date and left a note asking to be contacted if the parts were not in. I never heard back, so I called today to check before keeping the new appointment. That is where things really went downhill. I called the number provided in the email multiple times, waited on hold for long periods, had calls picked up and immediately disconnected, and was repeatedly sent to voicemail. When I finally reached someone through the main number, I was transferred to service, put on hold again, and the call disconnected. Twice. I asked to speak with a supervisor and was placed on hold again, only to end up with a ringing phone that no one answered. After calling yet again, I finally reached a representative who listened, apologized, and confirmed that yes, they do have the parts for the seat belt recall. That was literally the only information I was trying to get. I am giving two stars only because the last representative was polite and helpful. Otherwise, this experience would have been zero stars if that were possible. I have never had such a difficult time getting a simple answer from a dealership. read more

the worst car purchasing experience ever. Buyer beware. will sell you extended warranty when you don't need them and management does not care. read more

Excellent customer service. Eric (sales rep) and Ericka (finance rep) went above and beyond staying late on a Friday night to wrap up a deal for my sweet Ioniq 5. And follow-up visits with complimentary charging only reinforced how right this decision was. As a first time new vehicle owner and EV at that, I needed the hand -holding. I was careful to read all the fine print and they were as patient and helpful as can be. Thank you @eric and @erick!!! read more

We had a wonderful experience at Capital Hyundai! Eric was our first point of contact, and he was friendly, welcoming, and kind from the start. We actually left to visit a few other dealerships to explore our options, but we didn't like how pushy the salespeople were elsewhere. We decided to return to Capital Hyundai, and Eric introduced us to Marco. We are so glad he did! Marco was patient, professional, and never made us feel pressured. He took the time to work with us and helped us find a deal that allowed us to bring home a new car and start making new family memories. The entire experience was positive and stress-free. We highly recommend Capital Hyundai to anyone looking for a vehicle. 10/10 recommend! If you visit Capital Hyundai, ask for Marco you'll be in great hands! read more

Capitol Hyundai - Car Dealers Near Me - San Jose, California

THIS PLACE SCAMMED OUR TRUST AND WILL NEVER BUY ANY CAR AGAIN Very disappointed with the recent car we bought from them. Last year, our family got a Hyundai Santa Fe 2023 with no issue. We were all happy with the car, so decided to get another car this year. We came again in March this year, brought Sonata hybrid 2017 and they claimed that the car was just pulled in with NO ISSUES. Drove for a month without problems - that's what we thought. Now, starting mid of April, the car got a sign that say Check Hybrid System. Drove the car to an outside mechanical repair, and they claimed that there was no oil (?) like we just got the car for a month. Paid $500 for just diagnostic and oil (it's more than our monthly payment lol). Drove again for several days, got trouble again, brought it to Hyundai Fremont because it's was the closest one to us at that time. The store claimed first that there were mechanical issues and charged us for like $5k (like how came we had that much money). When we brought the car, they forced us to buy insurance, and Fremont claimed that the insurance DIDN'T cover any repairs (what a surprise like what services could even do with insurance). Drove back to Capitol and talked to one of the agents, he said that if they brought back, the car would only be $500 when we bought $10k for just an OLD car. After yelling and arguing, we talked to the manager and he said that the insurance didn't cover anything (like what?). He said that he's gonna remove it (and guess what it's STILL on our payment lol). Talked to the hotline several days, Fremont claimed that they would do everything for free. After taking the car back just several days, guess what SAME THING happened. Decided to drive back to Capitol. Left the car there and went on vacation. They claimed that there was no oil even though we just CHANGED in April. Had to pay $200 for oil to get our car. They claimed that try to drive 1000 miles to see anything happened and guess what - just LESS THAN 10 miles that we had to brought back. They forced us to pay more than $2k and now we HAD TO PAY because both the store and hotline said that there's nothing they could do. They said that BEFORE THAT THERE WAS SOMEONE BOUGHT THE CAR BUT THEN SOLD IT BACK DUE TO MECHANICAL PROBLEMS, BUT THEY DIDN'T CHECK IT THROUGHOUT AND BLAMED EVERYTHING ON US. OVERALL, THE WHOLE FAMILY GOT DISSATISFIED AND DISAPPOINTED WITH WHAT THEY DID TO US, AND WE WILL NEVER EVER BUY ANY HYUNDAI CAR AGAIN. read more

Usually I take my Ioniq 6 to Gilroy to the Hyundai dealership there for service. But recently they said they rotated my tires when they didn't... and that didn't quite solidify my trust in them. So when I needed to get a recall issue addressed, I made an appointment at Capitol Hyundai to give them a try. I was able to quickly get in. Ken took care of me and explained what the process would be. I waited in their nice spacious waiting area, with comfortable chairs, televisions, free coffee, and wifi. Two things stood out to me that were improvements over Gilroy Hyundai: 1) They did a full-car inspection. And when they found that the cabin air filter was very dirty (why did Gilory miss this?) they made a video showing me how dirty it was, sent me the video, so I could quickly decide to approve replacing the filter. Awesome! 2) They gave me a printout of the full-car inspection, showing remaining brake lining, remaining tire tread, etc. Never got this from Gilroy! And all of this was provided in hard copy and electronically. Brilliant. Ken explained everything to me, and highlighted what needed to be done then vs. what I could delay for a few more months. I'll be going back to Capitol. read more

Capitol Hyundai - Waiting room - Car Dealers Near Me - San Jose, California

Just terrible. I brought my car in to take care of 2 issues and was told that my car would be ready in a few days. My "service" adviser gave me their cell #, told me that they would send me updates, and that the best way to contact them was via text. After a few days had passed and I hadn't heard anything, I texted them to get an update. No response. I sent another text. No response. I tried calling the service center desk. No one answered the phone. I tried again later. Again, no one answered. After 2 days of absolute radio silence from the service department and past the time when my car was supposed to be fixed, I got a text from them that it was ready. When I got there, I realized that they had only fixed one of the issues, and they said that they would need to keep it longer. Uh, well, I live an hour away and getting to the dealership and back home is kinda difficult when my car's in the shop so thanks for wasting my time. Two days later, I was back to pick up my car (again). Before signing anything, I asked the "service" adviser (who was in the process of chewing out when of their colleagues when I got there) if they had tested the part that had been replaced to make sure that it worked (it was some electronics). They said no and got spicy when I asked if it could be tested - as if asking to make sure that the part they had replaced actually worked was the most insane request they had ever heard. After insisting that it be tested (which only took 5 minutes), I was satisfied that it worked, and drove off vowing never to set foot in this dysfunctional establishment again. read more

I've been meaning to write this review for awhile now. 2011 Hyundai Elantra. We had issues with the car in 2021 (within the 10 year warranty). The car was shaking, so we brought it to Capitol Hyundai. They replaced some coils under warranty. Next year (outside warranty), the same issue. They said we needed a new engine ($8k). I'm no detective, but that sounds like they put a bandaid on it that lasted long enough to make sure it went past the warranty period. Why ever buy a Hyundai again if the local dealership does shady things so they don't have to honor the warranty. What's a 10 year/100,000 mile warranty worth if it's not honored. We were already in the market for a new car at the time...an Elantra Hyundai. Good price and lots of features. So they made $8k in the very short term. Lost out on $25k+ in the near term. Lost out on all future maintenance and repairs. All that money went to Toyota Sunnyvale instead. Currently, we've been looking at new vehicles to replace a 2014 Mazda, so they lost out on $40k+ and the subsequent maintenance and repairs. Yeah, we're those people who go to the dealerships for maintenance despite the high prices because of peace of mind. The only way we'd ever entertain buying Hyundai again is if they refunded us back the $8k and the money we spent on a rental car while waiting for the engine replacement to be installed. read more

We had a great experience with Capitol Hyundai. First of all, it is big, the sales office is bright, airy and very comfortable. We were greeted once we stepped foot inside, any sales person was happy to assist us no matter how small the task. I called to check for their inventory situation and I could make an appointment immediately for the next 30 minutes. I was early and disrupted the sales person's lunch but he quickly put his food aside and jumped in to help. Hong was the best! Other than the normal discussions about what we are looking for, what type of cars have we experienced before, etc etc, he shared his personal experience with us as it happens that he is also driving that car. He even led us to his own car and let us try out the seating and feeling while our new car was being washed so that we could save some time and made it to our dinner on time. What I liked the most is that Hong had suggestions above and beyond just getting the car. He gave us great tips on tinting the car, where to get the all weather floor mats, and what is the best way to make appointments for services. Once he understood our financial plan for the car, he also gave us great suggestions on how to allocate our capital. All in all, we were in and out in about 3 hours, good efficiency. Both Hong and his manager Billy also followed up after the purchase to make sure we are ok with the car. I also texted Hong about some questions as we tried out the car more and he was always responsive. If he was out, his manager jumped in to fill the void. So my suggestion for Hyundai shoppers, prioritize trying out Capitol Hyundai first. If you can, ask for Hong and you'll be well taken care of! read more

I'm writing this review because what should have been a routine first maintenance service for a brand-new car turned into a complete nightmare. The drop-off process was smooth, but the experience went downhill immediately after pickup. As soon as we got the car home, we noticed a serious engine oil leak. There was literally a trail of oil following the car down the street. It's shocking that a professional service center would hand back a vehicle in such a dangerous condition without a basic leak check. Getting a response was another struggle. We called multiple times regarding the urgency of the leak, but no one returned our calls initially. The Good: Eventually, they agreed to tow the car back to the center. They did provide a loaner vehicle, and they identified the issue as a cracked oil filter housing. The towing service was professional, and having the loaner car was the only thing that made this situation manageable. The Bad: It took two full weeks to complete what started as a simple oil change. Beyond the mechanical risk to a brand-new engine, the oil leak has completely messed up my garage floor and driveway. After looking at other reviews, it seems I'm not alone--there are many "1-star" ratings here for a reason. While I appreciate the effort to fix their mistake with the tow and the loaner, a simple maintenance visit shouldn't result in property damage and a two-week ordeal. I'll be avoiding this service center in the future. read more

Five stars for Eric and Muneesh at Capital Hyundai! I purchased a used Toyota Camry at a fair price, and their service exceeded my expectations. To my amazement the car came with a free 1 year 12 mile warranty! It's 6 years old & not a Hyundai. This is in heard of when buying a used car. Eric was helpful and professional from the start. When he needed to hand things over to Muneesh to finish the sale, Muneesh continued that same excellent service. My car was freshly washed and filled with gas when I arrived, ready to go! Muneesh was knowledgeable about the Camry and went above and beyond to make sure Apple CarPlay worked before I left. He knew how important that feature was to me. When we discovered my iPhone cord wasn't compatible, he went around the entire dealership asking other employees for a cord so we could test it. I really appreciated his patience and determination to make sure everything worked. Their care continued after the sale. When I had a few follow-up questions, both gentlemen returned my calls quickly--even on their days off. Eric even called me back while he was home sick! I highly recommend asking for Eric and Muneesh, whether you're shopping for a Hyundai or a used vehicle. Their professionalism, attention to detail, and willingness to go the extra mile made this a wonderful car-buying experience! Ask for Eric or Muneesh!! read more

Terrible service experience the team there. Hyundai y due to poor service and dealership experience. They lie and waste customers time, and are not upfront or transparent about their process. Third rate service that reflects poorly on DGDG and Hyundai corporate. Dont appreciate the sleaziness of ken nguyen. read more

Even though we were excited to purchase a new family vehicle that quickly went south. When we were making the deal we included in our pricing all weather mats. They told us they didn't have them that day but could get them to us 1-3 days. After several texts and emails 2 weeks later gave us only partial mats! When we followed up With them again they said they would check on it. A week later still no information. I reached out once more and the manager texted me back apologizing and said it would be resolved and get me an answer in the AM next day. Long story short no call no text. Very poor customer service. Again this was something included in my price of the vehicle. I'm purchasing the mats myself I do not want to keep wasting my time. Consider another place to purchase your vehicle! For your sanity read more

I have been in the automotive industry my entire professional career. I am extremely selective about who I will work with for my and my family's automotive needs. I want to thank Eric Wong and the entire team for exceptional treatment and more respect, honesty, and kindness in my family's recent purchase. The diplomacy and treatment throughout the entire process was second to none! Thank you, again! Sandy and Frank read more

I came in for a recall service appointment and found the front desk staff to be extremely unhelpful. It was frustrating dealing with a team that came across as unprofessional and treat customers in a condescending manner. I overheard one staff member guilt-tripping a customer for wanting to add additional services. There were also instances of staff behaving inappropriately, loud, exaggerated yawning back and forth as a joke, and another employee taking a personal call, referring to their significant other as "honey" while discussing dinner plans. Based off my experience being here for a few hours & there are more moments I can speak about. They do not care for customer service at all or have the slightest kindness or empathy for their customers. I am someone who has worked in hospitality for YEARS. They need to do better than this... read more

Went in beginning of summer looking for a car. We talked to Khalil who showed us around and we felt really comfortable and confident in him! He kept in contact letting us know deals and what was available. I let him know to keep me posted and thank goodness he did! Found my dream car- he made the entire experience easy and smooth. Very happy!! Had a horrible experience with another dealership so was super nervous about the whole car buying experience again but thankfully we found Khalil! The entire Hyundai team was amazing. Everything was explained and if we had any questions they were super helpful! Best dealership I have delt with! Amazing thank you Hyundai!! Love my Santa Cruz! read more

We leased a Ioniq 5 from Hong Tran. The entire process was effortless. We got a great deal even better than we thought we could get. Hong was patient and answered all our questions. His follow up was excellent. We also just had our first service. Rolf Wick's communication and follow up was excellent. We will definitely be purchasing or leasing our next Hyundai maybe the Ioniq 9 from Capitol Hyundai. We like our Ioniq way better than the Tesla Model 3 we had. I love the dedicated function buttons over having to go in the infotainment system to make changes. My only gripe is I have to select I-Pedal every time. read more

Extremely frustrated and upset about my experiences with the service department advisor. Like other reviews mentioned, it's nearly impossible to get ahold of a service advisor. At some point I drove myself down there to get answers since I never got a call or text back the whole day. I got an excuse that they were short staffed. My recent 2 experiences are both the same - can never get ahold of the service advisor, in this case Ken. Funny enough, I have no issues getting in contact with sales. If you're not spending money, they will not care to offer you basic customer service. I'm super upset about my experience today. I waited over 30 minutes for a rental car drop off from Enterprise. I asked Ken if I can go in person there to see the hold up, which he said I could. Imagine my surprise, being told by Enterprise that they never received the request for a rental. It's absolutely RIDICULOUS on the unprofessionalism. My car is getting fixed for a warranty covered request. Not coming back here after. read more

Be very careful before buying an extended warranty from this dealership. In my opinion, this is one of the worst parts of the car-buying process: warranties that may have a real wholesale cost closer to hundreds of dollars, or around $1,000, are sold to customers for $3,000, $4,000, or even $5,000. Then that amount is rolled into the auto loan, so the customer also pays interest on it for years. In my case, the warranty was sold on a brand-new Hyundai that already had factory warranty coverage, but the overlap was not clearly explained to me. By the time the vehicle reached the mileage where extended protection would actually matter, the warranty had already expired. So the customer pays thousands, finances it with interest, and when the coverage is finally needed in a meaningful way, it is no longer there. To me, this is not transparency -- it is a deeply unfair business practice. read more

The returning leased vehicle process is terrible! The staffs and managers here are irresponsible when taking the returned car. I told them that DMV send us registration form to pay registration fee due one month after this day. They told me that there is nothing left to do after returning the car, but two months later, DMV sent us the penalty for not paying registration fee. I came back and asked Captiol Hyundai. They told me just ignore the penalty. But, when I asked what if DMV kept sending the increased penalty or even it may effect our tax return, the staffs told me it is my responsibility. There is no formal process of returning car. They told me if I have any other questions, I myself need to contact the Hyundai refinancing office. So be careful. I personally feel the staffs and managers here are irresponsible with customers when they returned their cars. read more

Saw a post online and inquired about it. Eric got in contact with me right away, although the car wasn't available quite yet, Eric stayed in contact with me, sent me pictures and videos and to let me know when it was. Fast forward to a week or so later, the car was finally ready and Eric sent me a message. We set up an appointment to take a look. Walked into the dealership and was immediately greeted. Told them I had an appointment with Eric and turns out he was the first person that greeted as soon as I walked in. Anyway, Eric was great to work with, super smooth process, drove off the lot same day. Thanks again! If you need a car, Eric is your guy! William the finance guy was also great. read more

Capitol Hyundai - Car Dealers Near Me - San Jose, California

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I had a very frustrating experience with the service advisor, Jessie. The communication was terrible from start to finish. My text messages were ignored, and I never received any update about when my car would be ready. I waited the entire day with no information. The next day, after more ignored messages, I had to call the dealership myself--only to find out Jessie was off that day. It would have been nice to know that beforehand instead of being left without any response. I asked to speak with a manager, who eventually called back and told me the car was ready for pick-up. When I arrived, no one walked me through the service report. Later, I checked the report myself and saw that the car had actually been serviced at 3:00 PM the previous day, meaning I could have picked it up then if someone had simply communicated with me. The level of disregard for clients is unacceptable. I will be sending a detailed email to the manager in hopes that this helps improve their customer experience. From other reviews, I can see that people have complained about Jessie before, and clearly nothing has changed--she is still not client-oriented and struggles with basic communication. I would strongly advise the dealership to address this issue seriously. read more

Eric helped us out with purchasing my first car and he made the process very simple and easy. Almost 0 hassle with looking at the car, negotiation was easy, and all the paperwork was filled out without any problems. And with Eric, the test drive was pretty fun! Car was ready for me to take off the lot pretty quickly and now the beauty is parked in my driveway! Was in and out of the dealership within 4 hours. Would definitely come back and recommend Eric if I ever wanted to buy another car! read more

Capitol Hyundai - Car Dealers Near Me - San Jose, California

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This is the worst dealership I have ever bought a car from. Do not trust anything they claim. Once you purchase a car from the they do not care about you as a customer. They WILL not support you when you have a problem. They sell products that they do not stand behind. Spend your money somewhere else. This organization is not reliable. read more

If I could give zero stars I would. I have had nothing but problems with both my Ioniq PHEV AND the service department since we bought the vehicle in 2020. Too long to go into it but my current complaint centers around the entire trunk paint fading. Which I of course went to the dealership LAST YEAR and opened a claim. I have yet to hear back! I have called and called. Left message for the manager of the service department and hearded absolutely nothing back from. I hate both the car and the dealership and would never recommend either to anyone! ZERO STARS IF I COULD. DO NOT BUY from these people. Once the deal is done they could care less about you or your car!!! read more

Good, no pressure sales. Kevin was friendly and helpful. Thoroughly went throw the vehicle and explained how to use all of the features and set up Bluelink for me. Vehicle I bought had a small scratch on the fender but sales manager Billy followed through with a promise to get it fixed. This is our second car we bought from them. Service department seems overworked though, sometimes simple oil changes can take hours, even with an appointment (which are hard to get). read more

From the moment I stepped into this dealership until the end, Muneesh Sharma, our salesperson was nothing short of excellent. Buying a new car is stressful, Muneesh was upfront, honest and most of all an advocate for us in the negotiation of the sale price. This process always takes long because you have to go back and forth and negotiate. Muneesh brought the sales mgr in when necessary when there were there were some tough negotiations. Muneesh was extremely knowledgeable of the vehicle and took his time to explain everything. I know this because we walked away from another dealership prior to going to Capital Hyundai and the prior dealership salesperson didn't explain half of what Muneesh explained to my wife. Muneesh was patient and most helpful throughout the process. I needed some information the following days and he was very responsive. I would highly recommend Muneesh Sharma and Capital Hyundai. Gino and Clair... read more