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    Audi Stevens Creek

    3.5 (1.3k reviews)
    Closed 9:00 am - 8:00 pm

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    Audi Sign on the Side
    Linh N.

    Final Thoughts: 3.89/5 ** My advise is to do as much research as you can for the car you want (specs, pricing, etc.). With that, you can compare it the information that they are providing you and can better tell if they're overselling it.** For what this is worth, I will give this place a 4 star overall. We came to this dealership today with the intention of just crunching numbers again. My car choice changed and final decision was a hybrid Audi. Experience was a fair pass. Car Inquiry and Purchase: All New 2025 Audi Q5 TFSI Quattro For an SUV, the Q5 is the only hybrid option. If you want 100% hybrid car, I might recommend the Audi Q5 PHEV. This one is their plug-in hybrid versus the MHEV (my purchase), which is only a mild hybrid car. It has a battery and has functions to be more fuel efficient, but the car itself cannot run solely using the battery. What this means is that this car leans more on being a gasoline car than a hybrid car. Is it fuel efficient...ever so slightly more than your average gasoline car with 460 mpg for a full tank. Is it hybrid fuel efficient...no, absolutely not. With the current gas prices, it's around $90 for a full tank. The whole time I was under the impression that my car was 100% a hybrid that is fuel efficient and even asked him why the mpg was so low. The answer mentioned the size of the car and how this would burn more gas, but it still disregarded the fact that this car will not solely run on the battery alone. Perhaps my decision to purchase the car wouldn't have changed, but I just wished I weren't so blind sighted by this fact. Regardless of that though, I genuinely love my purchase. All other aspects of this car are to my liking. Note: As quoted from my previous post Audi dealerships are so interesting in the fact that there are no salespeople outside. You can walk in and make a bunch of rounds to look at the cars and not nary one single person will come outside to greet you or speak to you. This seems to be a common thing at all the Audi dealerships that we have been at though, so not really surprised at all. Perhaps this is a good thing for some people if they prefer to not be bothered while looking at the cars. At the same time, it gives off the impression that they do not care and won't bother with you unless you genuinely show interest and walk inside. I understand that this is a luxury car brand, but just a thought. --------- Bargaining: Ever so slightly better than my interaction from Audi Fremont From the beginning, I mentioned that I had a poor experience at Audi Fremont. I needed to be very clear that I was already well aware of how much this car should cost and highly recommended that they provide me with reasonable numbers because I will jump dealerships again if I need to. Seems to have slightly worked because the first number they provided me was a close enough number to what I had calculated online and the numbers I had in my head. My only concern was the APR that was within the range of 5% to 7%. Currently this is the average APR, but still, that doesn't make anyone feel better. The salesperson still got up and down multiple times, but each time that he came back, the price did slightly get close to the numbers that I was looking at. Waiting time was also not good, but at least they had results. Price: $$$ Audi is a luxury car brand, so to no one's surprise, it is very expensive. A lot of bargaining went into getting this car. My parents are pros at this now and really won't budge unless the numbers are correct, so I ended up getting a fair deal for my car. Discounts, correct prices, packages, etc. were all bargained. The worst part is really the APR, but it's not something that we can really control too much. We were told that we can refinance the car and get a lower APR from other banks after though. Service: Alright Will definitely depend on the salesperson. Our person was alright. He seemed to be really tired of the bargaining at some point...probably more than us because we really will bargain to the very end. One thing I will note is that I wished he were more knowledgeable about the car. There was some information about the car that I didn't know about and discover until I was home, which is not really ideal, but luckily, the internet is a powerful tool these days. Our finance person was honestly the best though and we had a good experience with him. Very cheerful and straightforward with the information provided. Ambiance: Simple and sleek Simple interior with cars displayed on one side and the desks/chairs on the other side. Lovely snack and coffee station even though the items were limited. Location/Parking: Alright It's located right on Stevens Creek Blvd and pretty easy to spot. Other dealerships are around here. Their customer parking is right in the middle between the cars they're displaying and selling, which is interesting. Not the hardest to find, but I would prefer a more designated area.

    I've been a loyal and happy Audi owner for years and never imagined I'd be writing a review like this. Sadly, my experience with Steven's Creek Audi has been a complete nightmare. A couple of years ago, I noticed my black car's paint was severely fading--starting with the hood and spreading to the driver door. The service department directed me to Audi Care in case there was a recall. They threw the issue back to the dealership and told me to resolve it with them. I tried--multiple times--but received no response from the service department or the GM, Joseph Quinonez. It wasn't until my car was at a body shop (after being rear-ended) that I found out it had been repainted (before) I bought it--without disclosure. Another Audi dealership confirmed this type of paint damage is not normal and should've been caught during inspection. Despite having contacted Audi Care about the issue several months before the accident and thankfully have a case number as proof, the GM told Audi Corporate after several weeks of trying to connect with him, that he would not be reaching out to me and attributed the paint issue to the accident (the complete opposite end of the car)! Audi Corporate tried to help but even they couldn't get the dealership to cooperate. I've left voicemails, sent emails--nothing. I'm filing complaints and moving on from Audi after years of loyalty and looking for a different brand to purchase. Buyer beware.

    Zabih w/ new car owner!

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    This place is noisy, there's a high pitch squeal coming from the back and it gave my wife a headache. Their location in Palo Alto is nicer.

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    Page 1 of 33

    Ask the Community - Audi Stevens Creek

    Hello Team, My 2013 Audi A4 46k service is impending.…

    Thank you for reaching out, Varun. There are a variety of options available for your services including the Audi Care Maintenance Package. Can you please email us directly at cangen@penskeautomotive.com with you VIN so we can review the options with… Read more

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    Review Highlights - Audi Stevens Creek

    Leased my first Audi this weekend and Cassandra Crawford made the whole leasing experience just fantastic.

    Mentioned in 106 reviews

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    Jeremy was great to work with. He saved me a ton of time and helped hunt down a brand new 2027 Kia…read moreTelluride. This was the first time I went through an auto broker and really glad I did! Would definitely use his services again in future for our next car.

    Capitol INFINITI - Front Door

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    Willow Glen

    This is for the most recent service on my Infiniti QX80. I originally purchased my car at the…read moreStevens Creek dealership which since closed and reopened. I always had a fabulous relationship with my service advisor there, but when they closed I started going to the Infiniti on the corner of Tully and E. Capitol. It was fine, but quite inconvenient due to location. I needed my car serviced and thought it was time to change back to Stevens Creek. When I found out that Infiniti moved to the Capitol Auto Mall, I decided to give them one more shot. Thank goodness I did! My service advisor was (and hopefully will always be) Bryan Hather. He was able to not only figure out my car's issues, but make sure they were fixed. I never felt "up sold" and completely trusted him with my car and money. He is the reason I am staying with this company. Not only was he efficient, but interacting with him was enjoyable. Finally I felt seen as a person by a dealership and not just a walking credit card number. If you need a service advisor for your Infiniti, go with Bryan H.- you will not regret it! Also, please note that I believe two different Bryans work there, so go with Bryan Hather.

    Ordered an oil filter online and dropped by the dealership to pick up. Parking was plentiful upon…read morearrival and the dealership seemed pretty quiet with a few people hanging out, perhaps waiting for their cars to be serviced. The loo was clean and the dealership was spotless, although some of the lights were burnt out in front of the loo. My parts were ready for pickup after chatting with the parts employee. They even threw in an oil drain plug gasket too!

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    Butch was wonderful in helping me find my first big purchase.. a car! He was very open to my…read morequestions and welcomed me into the experience with a family-oriented attitude. The whole feel of the place made me feel much more comfortable with the process and it seemed that he really understood what I was looking for. I've since recommended this place to some friends who were asking and haven't looked back since. Thanks to Butch and his family for such a great experience.

    Yesterday after work I called to inquire about a 2007 Honda Civic. I talked to Shane, the owner. He…read moresaid the car was still available. I went down there and walked the lot. I found it quickly. It was unlocked so I was able to sit in it and inspect it closely. Shane and another sales associate were inside the building. They both greeted me and welcomed me to the store. He got the keys for me and let me take it for a test drive. Upon return I decided to purchase the car. I had been looking EVERYWHERE for a affordable Honda Civic in good condition. We negotiated and agreed on a price and made the deal. I had a unique situation; I live in Stockton and had no way to get the car home that day. He allowed me to keep it on the lot until the next morning. Shane and his team are not stereotypical sleaze bag used car salesmen. Customer service and a welcoming atmosphere are a priority at The Car Store San Jose. They've been in business since '77 for a reason. They suit all budgets and I will be recommending The Car Store to my friends. 5/5 Stars

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    West San Jose

    It was time for us to upgrade the family hauler, so the long research process began…read more.. Long story short, Arkady got us the car we wanted just under MSRP. Nothing to brag about right? But, in a market where cars are in high demand, supply is drastically low, and are selling for $10k+ over MSRP... thats as good as it gets. We were referred to Arkady through a friend. Hubby has a long history in retail sales, so the car buying experience has always been... eventful, as everyone knows. But now with 2 toddlers in tow, we weren't able to dedicate the months-long research, wheeling and dealing, and multiple dealership trips all over the Bay Area to get what we wanted. So we decided to give Arkady a try. We told Arkady what we wanted. SPECIFICALLY what we wanted. Down to the T. A brand new Platinum Highlander Hybrid in Pearly White. A special order color, in a very sought after trim level and combination. Arkady looked and found us a few, but we weren't ready yet. So we waited. And the aftermath of COVID was in full affect. The dreaded chip shortage. Dealer lots were empty, cars were being bought up like no other, and the market is now flooded with buyers willing to pay top dollar from a supply pool that would disappear with a sneeze. Unfortunately for us, we just couldn't afford to battle with ballers, so we waited, hoping Arkady could find us a deal. Luckily, Arkady was able to place us an order with the Toyota Factory for our specific car, in our specific trim. We waited a few weeks, putting our trust in Arkady, and we finally got the call. The vehicle had landed and was ready for us. Everything we wanted, as we had requested. Even in this market, he was able to get us below the MSRP, which is absolutely mind blowing. He promised, and delivered in spades. His cost of service is worth its weight in gold. The process was painless. He was prompt with his communication and was always straight forward. On delivery day, we met at his office and spent no more than 15 minutes doing paperwork.... to buy a car... that was tailor made to our specification.... at a deal we were more than happy with... We cannot emphasize at how valuable his services were to us, and our family thanks him greatly. Remember the kids? They didn't even have time to even THINK about throwing a tantrum before they were buckled up in the new car and we were on our way. Arkady runs a no-joke, no-frills, get-it-done business. He saved us a lot of time, stress, and yes, money during the car buying process, and has a customer for life. Thank you, Arkady, for all that you've done!

    Since I bought my first 2 cars with Arkady back in 2014, I've replaced 2 of them with Arkady's…read moreservice. Arkady got me better value for my budget and made the process quick and painless. Trusting Arkady with my car purchase saved me time, money and headache. Arkady is not only a phenomenal professional, he is a great person and I highly recommend using his services.

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    Headline: 35+ car purchases later, I've finally found the perfect experience…read more "I am incredibly impressed with Capitol Hyundai's 'No Brainer Hassle-Free' process. In the last six months, I've purchased both a 2026 Tucson Hybrid Limited and a 2026 Ioniq 5 Limited here. Stephen Fitch was an exceptional sales consultant. As a 74-year-old who has purchased over 35 vehicles, I've seen every dealership trick in the book. Stephen was a breath of fresh air--patient, knowledgeable, and zero-pressure. I especially appreciated that there were no 'required' add-ons like paint sealant or fabric protection marked up over the MSRP. I was able to negotiate fairly, utilize dealer incentives, and secure Hyundai rebates that saved me significant money. Danielle Torres made the paperwork a breeze. She presented warranty and service options informatively, but remained professional and pleasant when I declined. A huge plus: she scanned everything and sent it as a PDF rather than handing me a heavy stack of paper--perfect for my electronic filing system. Before I drove off, Stephen took the time to ensure I was comfortable with the high-tech features of my new EVs. The dealership is spotless, well-managed, and the detailing team did a superb job. If you want transparency and a higher standard of service, look no further than Capitol Hyundai and the DGDG group."

    I've been meaning to write this review for awhile now…read more 2011 Hyundai Elantra. We had issues with the car in 2021 (within the 10 year warranty). The car was shaking, so we brought it to Capitol Hyundai. They replaced some coils under warranty. Next year (outside warranty), the same issue. They said we needed a new engine ($8k). I'm no detective, but that sounds like they put a bandaid on it that lasted long enough to make sure it went past the warranty period. Why ever buy a Hyundai again if the local dealership does shady things so they don't have to honor the warranty. What's a 10 year/100,000 mile warranty worth if it's not honored. We were already in the market for a new car at the time...an Elantra Hyundai. Good price and lots of features. So they made $8k in the very short term. Lost out on $25k+ in the near term. Lost out on all future maintenance and repairs. All that money went to Toyota Sunnyvale instead. Currently, we've been looking at new vehicles to replace a 2014 Mazda, so they lost out on $40k+ and the subsequent maintenance and repairs. Yeah, we're those people who go to the dealerships for maintenance despite the high prices because of peace of mind. The only way we'd ever entertain buying Hyundai again is if they refunded us back the $8k and the money we spent on a rental car while waiting for the engine replacement to be installed.

    Audi Stevens Creek - car_dealers - Updated May 2026

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