I inquired online about a vehicle and its' availability. Juho reached out and was able to accommodate us coming in next day. They held the vehicle for us and washed/ detailed it. This was important because I had set appointments with two other dealers prior and both vehicles had sold the day before I was able to come in. The vehicle is beautiful. It's a used van but everyone is astonished when I say that because it looks brand new. Juho was great to work with and Edward in finance gave us an easy back up contract allowing us to secure our financing with our own credit union. They gave me what I consider fair on my trade in. I would work with them again in the future. read more

Capitol Volkswagen - Car Dealers Near Me - San Jose, California

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So we came here in June, they said oh we have a used 2009 Toyota Aurora that is coming in. So it's now the end of July and they never called us back about the car. All good we went to Stevens Creek Honda and got a better deal! read more

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Juho really went above and beyond to provide an excellent buying experience. He made sure to reach out, answered all the questions I had, got me a full state of health report for the battery, and managed to work out an excellent deal, all before I even walked into the dealership. The car was exactly as described, and in excellent condition, very nicely detailed, and the buying experience was quick as well. Highly recommended buying from here compared to other dealerships I've been to, the place was well kept, Juho was not pushy or foaming at the mouth for a sale, and genuinely took care of me for the whole process. Would definitely buy from a DGDG dealer in the future. read more

Brent is a scammer and needs to be fired. The underlined part costs 191.90 everything else is shit they want us to pay for. So basically they break a 190$ part and come up with a 1688.00$ bill. See you Tuesday Brent read more

Capitol Volkswagen - Brent, scammer mechanic who broke my hood, this is the quote they're trying to give my wife. - Car Dealers Near Me - San Jose, California

I blocked their number, after I told the service department I no longer have the vehicle. (5 months now) and they keep calling. read more

Capitol Volkswagen - Voicemail - Car Dealers Near Me - San Jose, California

I bought my last 3 VWs here and always have them serviced at the dealership. Not anymore after today due to bad customer service from Jonathan. I took my VW in for the check engine light. I got back a report with several items so fix. I viewed the quote online and then called Jonathan 10 minutes later. Then as we are going thru each item to understand the services, the price on two services changed significantly! He said it was due to wrong data in their system but I felt misled. Only after I asked if there was any specials did I receive a 10% discount. When I picked up my car, I expressed my dissatisfaction with his level of service and that I felt misled. He was arrogant and did not try to understand from my point of view. He gave me an insincere apology. DO NOT recommend!! Only giving one star since o can't give zero. read more

Poor communication and long service time for basic things. This location lost my business today.

About a month ago I bought a KIA EV6 from this exact dealership (I paid in full). First off the guy who was my point of sales was something else. I had asked him for pictures and videos of the car and this guy sends me videos of a completely different car (different color) just not even the car I'm inquiring about. I drive out there and take a look at the car and it's not the one he sent me videos of he later realizes that. But the car I was interested in had dents in the car. One in the passenger side door and 1 on the trunk (this one is in two spots but you can see it was probably from the same exact accident) no big deal I asked for only $700-800 off their asking price if I could have those things fixed. Tell me why after I buy the car I have to keep contacting them on when I can drop my car off to remove the dents as if they were completely uninterested in filling their agreed upon side of the bargain. I was calling and calling and kept being told I'd get a call back. Keep this in mind because it will come into context later. Fast forward I finally get to drop off my car they barely did a good job removing the dent you can still see it reflect. But the dent on the bottom by the license plate hasn't been removed. I left as it was taking forever to get my car or any help and I was only on my lunch break at work. And I told my sales guy that hey there's still a dent there and he said he would speak to his manager about it. FASTFORWARD THE SALES GUY never calls me back and leaves me on delivered so once I get back from my work trip (2weeks) I give the dealership a call and they say they cant do anything because I didn't speak to someone right away about it.... I quite literally spoke to the sales rep about it while I was taking the car back. (The only reason why I took my car back is because that same day I was also leaving for a work trip and did not want to keep their loaner which would inconvenience them (not me) so I rushed to pick my car up). I told them about the dent and the car immediately and have time stamps of our conversation and how the sales rep would get back to me after speaking with his manager. (I never get a call back) But then after waiting 2 weeks I call them and to my surprise they notify me that the sales rep is on leave for medical reasons and how would I know that? That's right I wouldn't so how is it my fault this guy never got back to me and why is it such a big deal that 2 weeks later I take it in my own hands to reach out to them once again for something they are supposed to contact me about. Mind you I only owned the car for a month and 1 week give or take. Like I have to bug these people for such minor things and they're just not trying to help. The employee doing the car loaners is nice don't get me wrong but this whole place is terrible. Told me I would have to pay them to fix the other dent that I assumed was apart of the same trunk dent. But I guess not you live and you learn. Also these cheap people didn't even give me 2 keys. I got like a backup key for my car after I signed the papers. That's my fault for not asking prior but dang this place sucks. Just looking to make a buck off you they aren't interested in your problems or anything they agree to. read more

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I recently purchased a vehicle from Capitol Volkswagen, and I can honestly say it was the easiest car purchase I've ever experienced. The entire process was incredibly easy and transparent from start to finish, which made what can sometimes be a stressful experience feel smooth and straightforward. A big part of that was thanks to our sales representative, Juho Hong. Juho was extremely patient with us throughout the entire process. He took the time to answer all of our questions, never rushed us, and made sure we felt comfortable and confident in every step of the purchase. I also want to recognize his manager, Arthur Fang, who truly went above and beyond to help us get the exact car we wanted. His effort and willingness to work with us made a huge difference and showed how much the team cares about their customers. Overall, the level of professionalism, transparency, and customer service we experienced at Capitol Volkswagen was outstanding. If you're looking for a dealership that makes the car-buying process simple and enjoyable, I highly recommend Capitol Volkswagen, and specifically ask for Juho.This was truly the easiest car purchase I've ever made read more

I spent a weekend visiting 11 dealerships across the South Bay, and Capitol Volkswagen was hands down the best experience. Malik Roberts was fantastic - friendly, no pressure, just genuine. When I found a car I liked elsewhere, I asked him to bring it over because I wanted to work with him specifically. As a single woman buying alone, I really appreciated the comfortable, supportive environment. Arthur Fang was incredibly honest and transparent, even when it meant a smaller sale for them. He worked hard to find creative solutions. Brendan worked on my trade-in. He was quick, thorough, and friendly. The whole team has such positive energy - you can tell they actually enjoy working together. It shows in how they treat customers. I've bought here before and will definitely be back. Highly recommend! read more

I can't say enough great things about this Capitol VW location and working with Juho. He really made the whole process so easy of making my dream car my reality! He was very professional, friendly and went above and beyond to make sure to answer any and all questions about the vehicle. He even had a bow on the car for me and had it pulled up in front for when I arrived. I came all the way from Walnut Creek (an hour away) just to look at this vehicle due to the great price and lower miles than some others I had seen closer to me. I have always wanted this car since I was a little girl, so when I started shopping for a newer car I thought, why not see if I can make my dream a reality finally. You only live once, right? This is my second time purchasing a vehicle from a DGDG dealership and the peace of mind this gives me is priceless. It's such a clean car with no dents, clean interior, it looks brand new practically. The whole process of trading in my Mazda 3 S premium and the fair pricing they gave me for it made the decision so much easier. Their finance team worked their magic to me get a great rate and my monthly payments super low. I got a great price on my used 2024 Mustang Ecoboost Premium Convertible and couldn't be happier with my purchase! I highly recommend purchasing from this dealership and working with Juho. read more

Capitol Volkswagen - 2024 Mustang Ecoboost Premium Convertible - Car Dealers Near Me - San Jose, California

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I had great experiences with this dealer for service in the past, but not this time. I booked an appointment for this dealer to get 2 recalls (the door handle replacement and software update) completed on my 2021 VW ID.4 Pro. Despite the appointment, the dealer mentioned that the parts won't be available until at least April. Then, since I also needed to get the 60,000 service reminder warning reset, the service advisor, Patty Argetsinger, mentioned, "you got to do this 'minimum' service or we can't reset the service reminder warning." To that I just said, "No, I simply got to leave." It's ludicrous--I already did the brake fluid replacement (per the manual) 7 months ago. Replaced the cabin filter myself. None of the other items were recommended or needed in the manual, and the dealer didn't even look at the car yet. So be careful--and be sure to follow with what is required in the owner's manual! read more

Capitol Volkswagen - A great example of why you must know what services are needed for your car. Most of these service items are unnecessary--read the manual! - Car Dealers Near Me - San Jose, California

Ask for a man named juho that helped me and my elderly mom get a car that needed to be done quickly. He stood out from all the other inquiries to dealerships and answered questions fast including out the door price,and kept checking in on us,while some other dealerships just wanted me to come in even though I was 2 hours away. To be honest this shocked me, talking to him was just like a normal person. Staff was so nice offering bathroom and water,etc. they have places to sit. read more

I walked in without an appointment on Saturday after seeing a deal online for the ID.4. In under 5 minutes, a sales rep (Juho) saw me and had me sitting in a vehicle for a test drive. Juho showed me some basic features and I was on my way test driving the car. When I came back, he suggested that I take it the 4 miles home so that my wife could look at it as well. Juho listened to what I wanted the car for (mostly as a commute car and weekend family car). He understood that I wanted and only needed the standard trim. It was refreshing that he didn't upsell me on a more expensive trim. Then we started talking price. He gave me the "out the door" estimate for cash, finance, and 2x lease options. I was prepared to fight for the deal that I saw online; however, I was presently surprised that the costs presented beat the online deal. I was sold. I didn't have all the funding ready and he was ok when I said I had to come in on Sunday. I asked about trading in my old car. Juho was quick with an estimate and didn't fight it when I told them the Carvana price. He was honest and let me know that I should probably take the Carvana option. We texted a few times to setup a time and color option (I was good with the car I test drove). When I came in on Sunday, the car was detailed and charged. I watched football while all the initial paperwork was being done. I was out of the dealership driving my new car within 90 minutes. I've been beaming at work today telling my coworkers of the price I got and the easy experience. read more

Capitol Volkswagen - Car Dealers Near Me - San Jose, California

Updating 3.5 years later and wishing I could add 10 more stars. I was surprised and beyond thankful that Juho is still at Capitol VW to assist me in buying out my lease 3.5 years later. Juho over communicated (in the best way) what my options were, next steps, and what to expect day of. He helped minimize delays, was honest in pricing, and made the car buying experience clear and concise. If you want the most honest, kind, patient, and supportive sales person for a lease or buy, please go to Juho. You always can expect pushiness from a sales person, but not from Juho. He met ALL of my options with support and backing. I was put in a situation where I needed to bring my puppy in, and multiple representatives stopped to give him a pet, ask me questions, and just be kind while I was there. Finally, if you need service help, or literally just someone to make your day better, please see Patty. I have left a service appointment in tears (no exaggeration) from her kindness. She is an amazing soul, and knows her stuff. Bottom line, in over 3 years, I've never had a bad experience here. The only iffy experiences I have had have been with finance, which is to be expected. Otherwise, everything has been top notch. Juho and Patty especially - thank you for being kind! The stress of finding a first car to lease, coming in for services over 3 years, then financially buying out my car were erased because of the two of you. I'm so thankful! read more

Car buying or leasing experience is usually worse than going to dentist for me. I avoid it. But due to pure luck I run into Juho a few weeks ago. Juho knew I would not be leasing that particular car that day but he spend time with me to finding a better lease deal suitable for me. Sharing information, running payment options honestly and realistically. This led me to lease a vehicle from them 2 weeks later. He was never pushy and always up front what is possible and how numbers would shape up without over charging extra this and that. This was such a breath of fresh air. This weekend, I am asking 2 of my friends to see him for leasing cars. Juho and his manager Jairo are great and I recommend them very highly to anyone looking to buy or lease a car stop by and discuss options with them. I was treated much better, more clearly and honestly compared to other nearby car maker dealerships as well (Hyundai, BMW, Mercedes yes you ) therefore they win me as a customer. Thank you guys. read more

We have been looking for a car for a few weeks. We went to several dealerships, researching, test driving, trying to find that perfect vehicle. Our time with Malik from Capitol Volkswagen was a very pleasant event. He greeted and assisted us right away. He was knowledgeable about the vehicle we test drove. While it was a great experience, we unfortunately did not select that vehicle in the end. If anyone is looking to get a Volkswagen, I suggest you contact Malik. He was excellent to work with. read more

Lackluster sales team, my insurance paid me out for a drunk driver hitting me so I'm in the market. The team at this location doesn't seem too interested in making an attempt at selling a car, let alone hyping the brand they just kind of looked me up and down and asked me if I want a used car. read more

I might not have a good lease return experience, but I had a great car buying experience with the sales rep Samuel. The whole process took 7 months due to the supply chain and logistics issues, but this review is strictly with the dealership 1. Reserved ID.4 online in May 2. For every ID.4 someone else reserved but canceled, Samuel texted me to see if I am interested on picking it up. I opted not because I didn't want to pay for the extra accessories that that car came with, but Samuel was very cool on that. 3. After the car reached the Benicia port, Samuel updated me with the ETA . Unfortunately, it kept delaying. I had to reach out to Samuel to ask for the new ETA. He would get back to me with a new ETA eventually. It would be great if the ETA can be updated on the reservation website or the dealership could update the buyers proactively. This is the only ding I have for the process. 4. A few days before the pick-up date, Samuel asked for a copy of the driver's license and proof of insurance so that the pick-up process is faster. 5. On the date of the pick-up, Samuel offered another test drive. I declined to save time since I already know what the car can do. 6. Back inside, I signed a bunch of paper works. Samuel explained the tax credit and CA rebate. Since I already knew, that went fast. 7. He then offered other maintenance option packages. I declined them all, and he was cool with that. 8. After pulling for my credit (even though I am not financing), I was sent to an office for payment and signing the contract. 9. When all was said and done, Samuel helped me set up the phone, and explained a few options. I was on my way out. The whole pick up process took less than 2 hours. Very smooth. read more

I purchased a VW Atlas from Lori C.l at Capitol Volkswagen in 2021 and I continue to be frustrated but the third-party warranty they sold for maintenance and a separate one for service. These warranties have not been transferable as promised at the time of sale, and it has been an ongoing headache. In addition, Capitol Volkswagen knew I had approved financing coming in but still routed the credit application through Capital One against my emphatic wishes. So in short, you can't trust Capitol Volkswagen, and if you do, you will reap the results for years. Don't waste your time with this organization. DGDG does not equal happy by any stretch. read more

I reached out to the folks at Capitol Volkswagen with interest in buying an ID.4. I met Daniel Luk and he was great throughout the entire process and provided awesome customer service. I put in an order for the car and there was a long lead time for the car to be built and delivered. In the meantime Daniel did a great job of staying in touch whenever an unclaimed car became available was similar to what I was looking for. One became available and he called me and swung over and sealed the deal. Throughout the process I did not get any pressure from him. My interaction with the finance guy was great also. Early on in the process there was an ID4 that came in and when I went in to negotiate the price there was a sales manager there that had a nasty attitude which caused me to walk away. But I continued to communicate with Daniel and came back and worked with a different manager and all was good. If you are looking to buy a car there, I would highly recommend that you work with Daniel. So I am giving them 4 stars (5 stars for Daniel and the finance team and 3 for the sales managers). read more

Capitol Volkswagen - Car Dealers Near Me - San Jose, California

Sales are not honest and hiding critical information so they can sell you car, They pressure you unnecessarily. Don't come here. There are better dealers really caring about customers. read more

Service was very detailed and thorough. They rlly care for your cars. I can only say if you're in for the service and you trust them, they'll get it done for you. read more

dealing with Jonathan the Customer Service is a nightmare.He will own you and denies you with a loaner vehicle even though you're taking your car for warranty service. I will never go back and will not recommend read more

I had to come here are write a review for Patty and the entire Volkswagon service team. I been taking my car for service since 2020 and my experience has always been a perfect 10. Today I took my car in for a wellness check as I will be moving to Atlanta and of-course will be driving my Golf cross-country. When I went to pick up my car and was ready to pay, Patty just smiled and told me to have a safe trip. Yes, they inspected my car for free! This was so unexpected and was such a pleasant surprise. Patty - you are so so so wonderful! Thank you so much!! I will miss taking my car here and hope to find a Volkswagon service center as nice as this one when I move! read more

I dropped off my 2007 VW Passat for an airbag recall. When I picked up the car at the service garage it made a loud vibrating noise upon starting up. I immediately went back in to speak with one of the advisors. They said it was probably bad luck and that their repair had nothing to do with the issue, but it seemed like more than a coincidence. After a quick look they said they believed it to be the blend door motor fan, but the fan controls were turned off. They said to properly do a diagnostic would require several days and a $300 diagnostic fee. It seemed way too suspicious and this isn't the first time I've had issues with this service garage. The only reason I took my car there was because it was a manufacturer recall. Argh! read more

My wife and I decided it was time to upgrade her vehicle due to a litany of issues with her current car. We worked with Juho Hong and had a 10/10, 5 star experience. It was quick (yes, you read that correctly) and easy. He answered all our questions, didn't pressure us, and guided us into the right direction. Later that morning we drove off in a brand new 2024 Tiguan Wolfsburg. She's had it for two weeks now and absolutely loves it. Go see Juho, I promise you it's worth every second. read more

Capitol Volkswagen - 2024 Tiguan Wolfsburg - Car Dealers Near Me - San Jose, California

Service Department is bad! Today around 2:00pm I went there with 2 problems... 1. Last December 2023 they ordered a part for the ACC system, a camera. They said they can't get the part. I been trying to get a $1,325.71 refund for the part which I prepaid, so it could be ordered. Even though I have made 3 requests by phone with no success, today they said no one was present (about 3 pm) to transact the CC refund. 2. My low oil light came on as I was driving to the Dealer. I asked if they could top off the oil they said no; they had no one available to do that. They told me to buy the oil and put it in myself. 3. BTW they charge 3% if you pay for an ordered part with a credit card. Who gives a company $1000+ cash for an order??? 4. I'm returning to the VW dealer on Stevens Creek, further away, but always great service. read more

I can't say much about the quality of the service, but the customer service is awful. I needed a warranty repair on my 2024 Tiguan and had to pay for my own rideshare back home and then back to the dealership. I'm out a little over $50 getting my car fixed! read more

Great experience. Juho was amazing. No pressure, informative, honest, and he genuinely tried to help us get the car that made the most sense for our family. We'll be going back. read more

Lying , unprofessional, scam artists ! Oh wait , what else can I expect from a car dealership ! Went in to buy out my vw lease with a cashiers cheque - oh sir wait we need to run your credit , I am like no you don't .. he backtracks and say - oh yea we don't . The sales guy behind the computer ( one who acts and thinks he is smart and super powerful ) , what's the 995 fee ? It's the CPO fee . Is it mandatory ? Yes .. himm .. so I get 2 years of warranty with it right ? No you don't . Then cooks up something about the year and says , oh it's 2021 - so yes you will have 2 years warranty but that's an additional Cost . This 995 is now the lease buyout fee , we charge and we give 2 years of maintenance .. And the lies continue .. after a while I called them out on them and he gets defensive - oh sir thank you and points to the door .. I am not even going to include the blatant racial discrimination .. anyways hope he felt good for I did not loose anything :) read more

We purchased a 2019 vw Jetta, in 2023, with an optional service plan. Today my wife called several times to find when the next service was due! She left several messages. It's almost 9 pm, we still haven't heard any response. read more

I had a great experience at Capital. I've worked with the sales rep, Samuel, before at a different dealer in the past, about 9 years ago. All that time he's lightly kept in touch. Not like a typical salesperson, more like when our digital paths cross, he says hi. He really likes people and what he does, you can tell. He sent us a picture he took of us 9 years ago, to match the one he took just yesterday. He also got me a great deal. And that's not just review speak. The deal I got breaks the curve. I applied for financing online at different institutions and some of them are integrated with dealerships. They were able to see my best interest rate coming from my own financing application with Capital One and were able to immediately use that loan for the car. Talk about easy. Not only that, we worked out all of the terms before I even stepped foot in the door. All I had to do was show up, sign, and drive. read more

Capitol Volkswagen - Yesterday - Car Dealers Near Me - San Jose, California

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My experience at the VW Capitol service center was absolutely outstanding. Brent Callahan is an exceptional individual who genuinely values his customers. When my car unexpectedly stalled on the road, displaying an array of warning lights, including the check engine light, I was in a state of distress. However, once I arrived at the service station, Brent demonstrated a deep understanding of the situation I had just endured. He promptly assured me that he would keep me informed about the progress on my car, and he delivered on that promise. Not only did he complete the necessary work within the promised timeframe, but he also exemplified integrity by refusing to perform any unnecessary repairs. Instead, he honestly informed me that the issue was minor. I wholeheartedly recommend Brentt to anyone seeking an honest and reliable service. read more

What can I say? I've purchased 2 pre-owned vehicles from Capital Volkswagen and I'm quite happy. Juho, El-Sayed, Jairo, and Jesus all are great folks and been helpful and attentive. First purchase was a Ford Truck, and although I had a bit of a hiccup shortly after taking it home, they worked with their sister dealership at Ford next door to get it settled quickly and set me up with a loaner for the entirety of the time it was in for repair. Second purchase was a id.4 and that purchase was so quick and smooth, Juho was ready when I messaged about the car, we got there and he had the keys ready for me, and after fun and thorough test-drive, we were sold. El-Sayed worked with me in both instances to get me the best deal one could ask for when trading in our cars for the new ones. I'll be back again! read more

Great experience. Conner helped me finalizing a new car lease within my lunch break in high speed. Amazing experience.

Vehicle began making a clattering noise and was towed in due to not wanting to damage vehicle further. I myself inspected vehicle which had no check engine light, no codes on OBD2 But was making an odd noise. Once at dealership i filled out an after hours envelope to only run vehicle to inspect the noise coming from the motor. Initially quoted for a cam magnet replacement due to them being a common problem on these. Later on I received a phone call stating it ended up not being the issue but the mechanic recommended a timing belt and cam shaft/ sprocket replacement in total costing 8k+. I declined the repairs and came 5 days after having dropped it off to pick it up. Upon pick up vehicle battery was completely dead. My key had been returned to me flimsy in which I found pieces of it on the floor of the vehicle. There were a few random bolts on my windshield and multiple screws around the engine loose. I then had a check engine with 7 codes, as well as a steering light and traction control light on my vehicle. Along with a plastic tab near the "cam magnet" to which I was told it must've already been broken because there was dust on it. Jonathan , my service advisor was very understanding and apologetic for my concerns. Carlos, the mechanic on the other hand signed off and returned my vehicle in such a pitiful state It's unbelievable. At least have the professionalism to return my vehicle in the same condition I had given and entrusted to you. read more

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I've purchased a pre-owned car at Capitol Volkswagen with Mr. Juho Hong and I gotta say this was a great experience! We got in touch by phone and we quickly scheduled visits, test drive, and closed the deal, everything in less than 48 hours. Juho and his team assisted me with getting Financing and that was the only part that took a little more work (to validate all the info), but other than that it was super quick. One of the car keys was forgotten at the dealership and he promptly found it and mailed it to me in the next day. The experience I had buying there is on another league when compared to other dealerships I've spoken with in the bay area. Great job Juho and Capitol VW ! read more

I wanted to share my experience with an internet Rep at DGDG to prep anyone who might be interested in buying from Capital VW. I visited this VW dealerships on July 17th of this year to check for inventory of VW ID4 and met with Juho Hong. He was gracious and gave me his card after I mentioned to him that we are interested in a Silver color. I followed up w him with an email which was referred to Samuel Leyva. Samuel confirmed that they have the model and color we want in route which will arrive around August 17th. Then came the pressures sales emails to insist that they ONLY way Samuel would reserve me the car was that he had to create a "Credit File without pulling credit", which sounds absurd! So, I ignored them. Today, I emailed Samuel to check about the status of the shipment which he replied: "Again my name is Samuel not Sam. I'm in at noon. I'll check then" That was the exact text of his message as if I had NOT been calling him Brenda!! I was referring to him as SAM and he had NEVER pointed that out to me!! I replied with an Apology. Below is my Apology. **** Samuel, Thanks for schooling me about your NAME!  I had no idea I was offending you!   My apology. I wrote to your President Jeremy Beaver about why your hissy fit on email was that last bit of motivation I needed to go lease an ID 4 TODAY from another store! ***** And this is Samuel's response to my Apology about calling him SAM: **** customer being called Davey Boy by internet Rep at Capital VW***** No problem Davey Boy. I've mentioned this 3x in your email communication with you. I don't let my parents call me Sam or Sammy. Why should I make an exception because of my profession. Sounds like your just not committed to buy and still trying to shop around as  Juho and myself have both tried to help you but have gotten no help back. I wish you the best of luck of your purchase Sent from my T-Mobile 5G Device *************** I would recommend avoiding Samuel cause it appears he brings his problems to work. read more

Capitol Volkswagen - Car Dealers Near Me - San Jose, California

I got into an accident in August of this year that totaled the 2019 Jetta I've had since I was in high school. I loved the car as it had never given me any problems for the 6 years I drove it and had great gas mileage, so I decided that the first car I would buy myself would be the most recent model. The issues started almost immediately after I bought it. They would not let me take my car home the day I bought it because they insisted they would clean it for me. This turned out to mean taking acetone and sandpaper to my front grill, absolutely scratching the crap out of it, and taking a box cutter to the inside of my rear window to remove the sticker, leaving behind a deep scratch on the inside. I had to wait a while for them to fix both those issues and if that was the end of the story, I wouldn't have to write this review. When I got my car back again however, I discovered that when they replaced my window, they accidentally tightened a screw too much and pushed it into the panel of my door, leaving a very noticeable bulge where it almost went through. To top it all off, before I could get the car in to be serviced for the bulge they left in my door, the main display in the center console burnt out, causing it to constantly glitch and flash. I took it back to get this fixed and I assumed that a screen would be an easy fix, but that seems not to be the case. I've made 4 payments on my car despite only having it my possession less than a month. They did give me a loaner that is pretty much the same model as my car, and I was going to leave a nice word about how I've at least been enjoying the new Jetta, but on my way to work today the loaner's console started to glitch the exact same way my car did. So not only can I not suggest not buying a Volkswagen from this dealership because they'll destroy it, I can't even suggest that you buy a VW at all because you'll likely have to wait 4+ months for them to fix every issue that the dealership didn't cause themselves. I'm currently in the process of trying to do a buy back so I can actually get a working car, but the dealership is leaving me out to dry and I have no doubt this is going to drag on into next year. As this is my first ever experience buying a car, I will definitely never be coming here again and I will never look at VW the same. For your own sanity and your wallet, I cannot suggest this dealership or brand. read more