Capital Honda does it again!!! A HUGE SHOUTOUT to Jael for resolving an issue with my car!!! You are the MAN!!! Angelo Thank you as well and the rest of this awesome Team!!! Any Honda issues? Bring it here!!! They ALL really care about their customers!!! Thank you!!! Jim H. read more

Capitol Honda - Thank you! Great Job!!! - Car Dealers Near Me - San Jose, California

I brought my mother's 2019 Honda Odyssey to Capital Honda in San Jose for three recalls, which they completed without issue. While it was there, I asked them to look at a turn signal problem, the classic fast blink that usually means a bulb or a simple wiring issue. They came back and said I'd need both the front and rear wire harnesses replaced, quoting me $6000, citing some American Honda policy against repairing wiring rather than replacing it. I get that Honda has a real policy here for certain safety critical wiring, but a turn signal is not a safety restraint system, it is not going to cause a crash, and treating it the same way is absolutely asinine. I declined and took it to an independent body shop downtown, where it was properly repaired for $200. On top of that, I later discovered the technician who did the recall work never put the engine cover back on. I have been trying to get someone on the phone about it ever since, but with a service department that seems to have about twenty advisors, nobody ever picks up, and despite repeated promises that someone would call me back, nobody ever has. Their recall work got done, but between the wiring quote, the missing engine cover, and the complete lack of follow up, I would think twice before trusting them with anything beyond the warranty work. Chris read more

Vahab made the process seamless and painless! The worst part about buying a car is the back and forth, baloney "negotiation", multiple people coming to talk to you to tell you how you're getting a great deal. NONE of that happened with Vahab. He was honest and to the point. Because of that, we didn't waste hours back and forth. From starting the paperwork to walking out was 2 hours. Last time I bought a car I was at the dealer all day. Message me for Vahab's number or ask for him when you arrive. read more

Capitol Honda - Car Dealers Near Me - San Jose, California

They would not work with me to get a rental they were backed up told me it would be 3 1/2 hours. I live two hours away and they did not want to work with me. Would not give me a rental just said no they couldn't do it when I first started talking and they heard half the word rental. The word no already came out their mouth before they even considered it. Terrible service when they went and got my car. The guy was driving heck of fast at least 30 miles an hour from the service center driving it like it's their car. Terrible service happening today. Terrible service. read more

We went in looking for a used Honda or Toyota, Accord and Camry. We didn't find anything that day, but we received some excellent service from Sam. We decided to keep looking for what we wanted. read more

I was pleasantly surprised by the service at this dealership. I walked in yesterday ready to defend myself and stand my ground, but soon was able to let my guard down and relax. David greeted me, accompanied me on a test drive, and showed me the features of the car and Teifu finalized the financials. They were chill, kind, and knowledgeable. They were focused on building rapport and guiding me through the process rather than using high-pressure tactics. I felt well taken care of and respected. I came in with an offer from the dealership that I got over the phone and also in an email and it was honored and I even walked out paying less than the original offer which was a true surprise. I used a Honda Loyalty discount in addition to the price negotiated and feel really good about the whole process. It felt fair and I wasn't pressured with upsell tactics. These guys are professionals who don't need to scare and intimidate customers to sell cars like some of the other dealerships in the area who I interacted with before going with Capitol Honda. I think you will find them friendly, kind, and displaying great customer service and care. read more

I have been going to Capital Honda for several years now. I returned mostly because of convenience of location, easy scheduling and largely good communication. I recently brought my car in for service last week and was disappointed by the quality of work. My car had several issues that needed looking at and a regular service. I also noticed the engine cover had not been reinstalled correctly after the last service at Capital Honda so asked them to fix what they had broken. They didnt fix the engine cover and didn't mention it on pickup. They scratched up my dash when they replaced the start button. They charged me a diagnostic fee to find the issue with the transmission but the fix was a SW update. I was disappointed they hadn't upgraded the SW in the 3 previous services. And to top it off, just 1 week after the service I have a new check engine light. Just don't think the quality is there and the price is very high. Will go elsewhere in future. read more

Dalena helped me with my first lease trade in. I was very conflicted in the upgrade that i wanted, but she asked me the right questions and reeled me in. There was not much cat & mouse games, which i appreciated. I was in and out of the dealership in a timely manner. Thanks girl! read more

Capitol Honda - Car Dealers Near Me - San Jose, California

I brought my car in for a few recalls and a diagnostic to see what was up with my cameras and sliding doors. Honda got back to me right away with the estimates. I told them I would pick up my car later that day. When I arrived at Honda to pick up my car everything seemed to be out of their usual good service. It was difficult having my two young boys with me, hungry and tired did not help matters. I left with my car and filled out a survey and a review about my experience. Shorty after I was contacted by Honda to talk about my experience. I was able to relay everything to Kevin and he took the time to listen to my story. I feel Capital Honda truly cares about its customers and wants to do right by them. I have been using this location for many years and now feel I can continue to be a customer. Grateful for the managers who take the time to call and check in. read more

Hi Kevin, Thank you for going above and beyond to make my recent Honda experience much better than my earlier one. I truly appreciate you taking the time to call and provide such great customer service. Your professionalism and follow-up meant a lot. Because of your efforts, I feel confident continuing to service my vehicle with Honda, and I look forward to working with you again in the future. Thanks again for your excellent support. Best regards,D H read more

Capitol Honda - Discount not honored - Car Dealers Near Me - San Jose, California

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If you're a first time buyer, I highly recommend you work with Dalena Bui, Senior Sales Rep. not only did she make my buying experience great, but it was also very memorable. I want to take a moment to recognize Dalena Bui for her outstanding customer service and professionalism throughout my experience. From start to finish, she was transparent, knowledgeable, and genuinely focused on making sure I felt comfortable and confident with my purchase. What really stood out to me was her understanding and appreciation of the Honda brand and its history--it showed that she truly respects what she represents and the people she works with. She listened carefully, communicated clearly, and made sure I got exactly what I was looking for without any pressure or unnecessary upselling. Dalena has a true customer-first mindset, and it reflects extremely well on the dealership. Her integrity, approachability, and attention to detail made the entire process smooth and reassuring. This is the kind of service that deserves recognition and should be the standard. I would highly recommend Dalena Bui to anyone looking for a professional, trustworthy, and elevated car-buying experience. read more

Capitol Honda - 2026 Honda Prelude - Car Dealers Near Me - San Jose, California

I am rating Capital Honda based on my service experience. Capital Honda assisted with the diagnosis and goodwill process, and I appreciate their help. However, I also had a concern after the repair, so I feel 3 stars is fair for now. If the fender repair is completed properly and the vehicle is returned in good condition, I may update my rating later. My 2018 Honda Pilot suffered a complete transmission failure at only 34,726 miles. I am the original owner, and all maintenance was completed on time at Honda dealerships. About six months before the failure, I also had the transmission fluid service performed at a Honda dealer. While driving, the dashboard showed "Transmission System Problem," the vehicle became very slow, and later it could not engage into gear. I had to tow it to Capital Honda in San Jose, where it was diagnosed as needing a full transmission replacement. The total repair cost was about $11,800. I appreciate that American Honda provided goodwill assistance, reducing my out-of-pocket cost to $3,500. However, I am still extremely frustrated and disappointed that a Honda transmission failed completely at only 34,726 miles. This is far too premature and unacceptable for a Honda vehicle that was properly maintained. Capital Honda assisted with the diagnosis and goodwill process, but my main concern is the premature transmission failure and Honda's overall reliability. In addition, after I picked up the vehicle following the transmission repair, I noticed a dent on the driver-side fender that was not there before the repair. I brought the vehicle back to Capital Honda the next day to have the fender corrected. My family has trusted Honda for many years, and this experience has seriously damaged my confidence in Honda reliability. I am sharing this so other Honda Pilot owners are aware and can watch for transmission warning signs such as warning messages, delayed engagement, slipping, jerking, or abnormal shifting. read more

Went to this dealership to look at a used 2020 Chevy Bolt. Price was right and they immediately gave the $4000 tax credit towards the price of the vehicle. My only issue is that online they do not disclose they add a $1300 anti-theft device to every used car they sell which you must purchase. It is a three year subscription based service which you need to renew every three years. They were willing to give me the service at their cost. Other than this one issue, their sales person Jerry Villagrana worked us through the deal with no pressure. He was very professional throughout the four hours we were at the dealership. They took care of an electrical issue with the car while we were there and will be ordering a replacement headrest that was missing. I admit they have great customer service and went out of their way to correct things with the car before we signed off and took ownership. If I purchase another used car from them, I will have to remember the anti-theft system they install into their vehicles that bumps up the price. read more

Capitol Honda - Newly purchased 2020 Chevy Bolt Premier from Capital Honda being fed at home. - Car Dealers Near Me - San Jose, California

This review is only for the service department. I have always gotten my car serviced here because it's convenient and easy to book an appointment online. Recently, I brought my car in for an oil change, and my service advisor was Yvonne Liao. She called me to inform me that my car would be ready for pickup soon, but she also recommended that I change the cabin filter. I told her no because I had already changed it myself two weeks prior to the appointment. She then suggested that I also change the engine filter, and I told her I would look into it. After that, she recommended that I get a new set of tires because she said my car had over 30,000 miles and that my tires were wearing down. I don't know much about tires, so I felt a bit uneasy about the recommendation and decided to decline. Later, I found out through American Tire that my tires were actually in good condition a month later. I'm not sure if Yvonne Liao was following an upselling script, but the information I was given about my car was misleading and unnecessary. For all the services she recommended, she never explained why they were needed or whether the mechanics had advised them. Because of my experience with Yvonne and the misinformation I received, I will not be returning here for future car service. read more

I wanted to buy from Capitol Honda because they're the closest dealership to me, and I figured it would be an easy, straightforward purchase. Before coming in, I did my homework (odyclub, Reddit, etc.) and knew exactly the out-the-door (OTD) price I wanted for a Honda Odyssey. I called multiple dealers, got the price I wanted in writing, then called Capitol Honda and asked if they could match or beat it. They told me they could beat it and encouraged me to come in that day. I was very clear up front: I want X OTD, no add-ons, no "extras," and I don't want to waste anyone's time and if they can't do it, that's fine. Once I arrived, the experience was the opposite of straightforward. Even though we had already discussed the OTD number, they spent the next 1.5-2 hours trying to add fees and extras on top of the price ("the car is this much, but then we still need to add this and that"). It felt like classic bait-and-switch tactics and was extremely unprofessional. Only when they realized I was willing to walk did they finally agree to the OTD price. Then came more avoidable delays. I told them I was paying cash and even had my checkbook with me. No one mentioned any restrictions until the very end, after I had already waited another ~45 minutes while the car was being cleaned, when they suddenly told me they wouldn't accept a personal check and required a cashier's check. If they had told me that upfront, I could have gone to the bank during the waiting time and saved a lot of hassle. Instead, I had to leave, go to the bank (midday lines), and come back, more wasted time. When I tried to give feedback to a manager/owner, he acknowledged it, but then launched into a long speech about how cars are basically like "phones"... which ultimately turned into a push for a protection plan. I declined repeatedly, but the paperwork and upsell attempt dragged on and added even more time. What should have been a quick, transparent transaction took most of my day. I can't speak to their service department, but based on the purchase experience alone, I would not recommend buying here if you value your time. If you have other options, I'd go elsewhere. read more

Did my first oil change on a CR-V after the 24k mile warranty expired with the free oil changes. 2.8 Quarts of oil put in by Capitol Honda Service "technicians". Factory spec says 4.2 Quarts, these guys are trying to destroy my engine. Either complete incompetence or they are selling the extra oil on the side. Not to mention the torque on oil filter + oil drain plug. Factory spec says 30 ft-lbs of torque on drain plug, I had to put what seemed like over 100 lbs on it with a 3 foot bar to break the plug loose. Crush washer was essentially fused to the plug from the pressure they put on it, had to cut it off to remove. If you care about your Honda at all, don't let these people touch it. read more

Dalena was amazing with her service and getting all my paperwork in the quickest time. I would recommend anyone looking to buy a honda to work with Dalena at capitol Honda. read more

We bought a new car at Capitol Honda today in SJ and the experience was AMAZING! The salesman, Sean, and the Assistant Sales Manager,Robby, both made the whole thing stress free and easy. They were knowledgeable and professional. The finance department was also stress free. Highly recommend the Capitol Honda dealership if you are looking for a new car! read more

Compré un carro el viernes y la verdad tuve una muy buena experiencia. Delia V. me ayudó y fue muy amable, servicial y fácil de hablar desde el principio. Nunca me hizo sentir presionado, solo se enfocó en ayudarme a encontrar algo que realmente me funcionara. Me explicó todo de una manera que sí tenía sentido y respondió todas mis preguntas sin hacerme sentir apresurado o incómodo. Todo el proceso fue mucho más fácil de lo que esperaba, y ella hizo que todo se sintiera bastante tranquilo y sin estrés. read more

Capitol Honda - Car Dealers Near Me - San Jose, California

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I purchased a 2020 Civic from Capitol Honda using outside financing through Tower Federal Credit Union. Before I signed paperwork and arranged funding, both the sales manager and finance manager repeatedly represented to me that once the dealership received and verified the cashier's check with the credit union, the vehicle would be released. Based on those representations, I signed the contract and had the cashier's check overnighted to the dealership. Only after the check arrived did I learn that Capitol Honda intended to impose a 10-day hold on the vehicle despite: * possession of the cashier's check, * direct communication with my credit union, * confirmation that the funds were legitimate, * and offers from the credit union to provide additional verification and proof of cleared funds. At the same time, I continued to be encouraged to consider financing through the dealership instead. My credit union later informed me that they considered Capitol Honda's refusal to accommodate verified outside financing highly unusual compared to their experience with other dealerships. What frustrated me most was not the existence of a policy itself, but the fact that the release expectations communicated to me before signing and funding the transaction turned out to be materially different afterward. Ultimately, I canceled the deal and purchased elsewhere. I would strongly encourage future buyers using outside financing to get all release terms and delivery conditions explicitly confirmed in writing before signing paperwork or arranging funding. read more

Upon arrival for my service appointment, I was greeted promptly by one of the lot attendants, who appeared eager to get me checked in quickly. Initially, I was pleased and expected the process to take only a few minutes. Unfortunately, that was not the case. After checking in, I experienced what seemed to be an excessive wait. While I did not track the exact time, it felt as though I waited approximately 40 minutes before receiving assistance. During that period, I checked with the service advisors inside several times but was unable to get a clear estimate of how much longer the wait would be. I was simply told that other vehicles were being checked in, although there did not appear to be much activity taking place. When I was finally assisted by a service advisor, there seemed to be confusion regarding the purpose of my appointment. The advisor asked whether I wanted my wheels rotated, which was surprising because my appointment had been scheduled specifically for two recall repairs that I had previously been told would be addressed during this visit. To make matters more frustrating, I was then informed that only one of the two recalls could be completed. This information was not communicated to me beforehand, despite my appointment having been scheduled for both recall services. The lack of communication, extended wait time, and confusion regarding the work to be performed made for a disappointing service experience. read more

I went to Capital Honda today to look at the Honda Ridgeline and had a great experience working with Dalena. She was very friendly and informative and knew the vehicle well. Car buying can certainly be a long process, but Dalena made sure to keep things moving as quickly and efficiently as possible. She answered all of my questions and was very thorough. I also didn't experience any unnecessary upselling or high pressure sales tactics that some dealerships are known for. Overall, it was a great experience and I left with a new truck! read more

This review is specifically for the Services Department. I bought my CRV from this dealership last year and have been taking it back to the dealership when my car needs service, like oil changes. Honestly, each time I go I feel so disrespected and invisible to all of the employees there. I just let it go, but I just brought my car in the other day because a warning popped up and my experience was so frustrating I feel I need to leave a review. I made an appointment for the afternoon, and pulled up in the Service Reception lane. I was the only car in this lane. There was one other car in the Express Lane who was already being helped. I sat in my car because that's what the signage says to do. After about 5-10 minutes, someone came out and asked if I was there for a service and put a number on my car and said someone would be out to help me. I waited in my car for someone to come, all the while, employees were coming out and helping cars coming AFTER me in the Express Lane. I kept looking over to see employees coming out, talking to the driver, then the car being taken into the back... while I'm still sitting here with my appointment which has now passed. After 30 minutes I finally got out and told the two employees at a car in the Express Lane that I've been waiting for 30 minutes and I don't understand why cars after me are being helped first. One of the employees said they're short staffed and the other went inside. I understand short staffed but to keep me waiting 30 minutes while helping other cars who are Express and likely don't have an appointment time? After this, they brought me inside to the desk where someone finally helped me but I felt like I was already labeled as the impatient customer. This happens literally every time I go here. I feel like I'm just invisible to them each time. Maybe I'm missing the concept of Services Reception and Express Lane? Either way, I'm really over just letting it go every time. I'm going to move on to a different Honda dealership and hope I have a better experience. read more

We had an easy and painless experience with Dalena. I highly recommend working with her. We took our time browsing and test driving cars, and visited different locations. When we reached out to Capitol, they didn't have the color we wanted. Within a few hours Delena found us the exact car we were looking for and we were able to pick up within two days. She was efficient, friendly and knew the answers to all of our questions. This was by far the easiest car buying experience I have ever had. I highly recommend! read more

Somehow the service department got worse. The advisor and the actual work were fine, pricing was good, etc. The problem lies with the cashiers. I had been waiting over 2 hours (the quoted time, still not the issue) and in that time, I saw a car pull in and an employeee got out to take drinks inside. Then she returned to move her car...right into the only wheelchair accessible disabled space. No placard or plate. She went back in, not just for a minute, which still would've been bad, but just went back to work. When I went to pay, she asked for my name and went to get my keys and paperwork. Instead of coming back, she stopped to talk and laugh with a service advisor. The other cashier ended up helping me, but had no response other than "oh" when I told her about the parking. If it's a case of forgetting the placard, that's fine, I've even done that before. Despite the higher cost, I'll be returning to my regular mechanic for all maintenance in the future. As a side note, sending 4 different notifications asking me to trade in my car without me even remotely asking about it was far too much. read more

A complete and total joke. I was in for service this morning. When I got there the left lane for intake was blocked by cars waiting for people to come and leave. So I got in the right intake lane, there were 3 cars in front of me. I waited 5 mins or so, by that time the left intake lane had cleared and all these cars piled into it. The porters finally started putting numbers on cars, this was a solid 10-15 mins after I got here at this point. They gave all those 8-10 cars that got there long AFTER me numbers first. I told them, politely, hey I got here way before all of those people. First porter wouldn't do anything, continued giving the left lane of people numbers. A few minutes later the cars in front of me move up. I talk to another porter about the situation. He said he couldn't change the numbers. I said I wasn't asking for him to change the numbers, I was just asking for me to be helped before all the people who got there AFTER me. He said I would just need to be patient. Then a service advisor comes out, looks at my number and starts to walk away. I explained what happened, he looked like he could care less. I left. If the porters weren't busy being glued to their phones and putting numbers on cars when they got there this would have solved the whole problem. We have 3 Honda's, I was bringing them all here for service. I'll go elsewhere. As far as buying a car here I would advise against it. Their prices are significantly higher than other dealerships, so we've also went elsewhere for buying cars. My time is valuable, and this business doesn't have respect for their customer's time. read more

I recently took my car to Capitol Honda for a basic service (A1). I don't drive my car very often, so I was surprised when the service advisor recommended a large number of additional services, which ended up costing me $738. After reviewing the bill in detail, I realized that several of these services were unnecessary. I've always trusted Honda dealerships for their professionalism and integrity, so this experience was disappointing and unexpected. I hope Capitol Honda improves transparency and ensures that customers are only recommended services that are truly needed. read more

Oof. This is for the sales department. They tried to give me $5k less for my trade in compared to every other appraisal I'd gotten, then tried to add $3k of bogus accessories to the purchase of the new vehicle. I can almost tolerate this as salesmanship...but they then proceeded to relentlessly call me after I walked away. I went to another dealership with fair and uniform pricing and got a proper valuation on my trade in. Don't try to rip people off and you'll sell more cars. read more

Tried to get my car serviced had a question and haven't heard from them. I tried calling and was told everyone is busy. I messaged the assistant AI on Sunday and still haven't got a call back from anyone. read more

5 stars for excellent customer service and great inventory. Everyone is friendly specially Delana she was very accommodating and patience with us. I highly recommend this place and make sure to ask for Delana! read more

I purchased a car at a different dealership and the service department greeted as if I purchased the car there. I was having tire issues and they checked everything for safety. I appreciated the help. I did not get his name but he was a mature well fit man. Thank you read more

Excellent service from Francis Le! He was professional, helpful, and made the whole process smooth and stress-free. Really appreciated his clear communication and attention to detail. Highly recommend! read more

Always a nice experience here. Staff is never pushy or over selling. We worked with Dalena Bui this time and she was pleasure. I returned my lease and my in-laws bought a new car so the whole family was pleased. Clean environment, free refreshments and family friendly. They help get you what you want! read more

Capitol Honda - Excellent customer service - Car Dealers Near Me - San Jose, California

Purchased our Honda CRV here and had the best experience with Jerry. It truly felt like we were shopping with a friend. We had frequented numerous dealerships between Toyota and the stark difference in knowledge between salespeople is very obvious. Jerry not only knew a lot about the car we were interested in but the competitor car we were looking at. At the end of the day it was all in the numbers and small details. Our car truly felt like the more luxurious option and the negotiation space felt more private compared to Toyota. The options at Honda were way better and no weird sales tactics. Jerry knew all the finance parts to it so everything went smoothly. We did not feel a huge pressure or harassment and ultimately felt very happy with our decision. read more

I bought a new Honda HRV here and have loved it ever since. I had a mishap with the rear-view mirror and Valery Mendez came to my rescue! She temporarily fixed it for the weekend and when I brought it in on Monday, she helped me get it fixed ASAP -all done with a smile and professionalism. She is great! read more

I can't say enough great things about Dalena! She was absolutely amazing and so helpful throughout the entire process. She took the time to answer all of our questions, was patient and professional, and truly cared about making sure my family and I found the perfect vehicle. Thanks to her, we were able to get our forever car and the whole experience felt easy and stress-free. If you're looking for someone who is knowledgeable, kind, and genuinely wants the best for her customers, I highly recommend asking for Dalena! read more

I've been with Honda for about 20 years and have always had a great customer service experience. Thomas was my go-to--someone I trusted and could always count on. While dealerships can have a reputation for being expensive, that hasn't always been the case for me. Since Thomas is no longer there, Steve has been just as great. He recently helped me through some issues with my vehicle, and although it was a bit of a nightmare, I stayed patient and worked with me every step of the way until we got it resolved. I really appreciate his support and dedication. read more

The Service Department is a complete joke. My car got extremely bad gas mileage. I took it in and they said they'd check it out. Their solution was to give it a standard service and not fix the problem. To make it worse: 1) They had to order a part and asked me to bring it back a few days later. I brought it in first thing in the morning and they said it wouldn't take long. I sat there waiting and waiting and waiting. The service advisor, Ken, forgot to call me to tell me my car was ready! If I hadn't asked, I would have been there forever. 2) Since they didn't fix the problem, I called and asked to speak to a manager. I was told "all the managers are in a meeting" and gave my contact info. I never received a call back. Do not ever use their service department. read more

I am writing an update for the Fantastic job they did diagnosing a problem with my old car that nobody else was able to figure out exactly for some time now. Luckily and thankfully it turned out to be a small problem and not a safety issue. Recognizing Daniel the service advisor and Tech. Carlos. Also Francis service advisor, employee Jibi and the cashier's staff. Thanks! read more

Waited in the service lane for half an hour before I was assisted. Half a dozen lot attendants standing around and zero service advisors. A service associate finally walked towards me and when I inquired as to when I would be helped, I was told, "I don't know, I just got back from lunch" as he walked away from me. Worst customer service. I will not service, nor purchase and more vehicles from Capitol Honda. Luckily there are many other Honda dealerships around. read more