Great service!! Daniel and team in the service department helped us get our car serviced quickly. Ordered parts in advance and had it done efficiently! Thanks Capital Honda Service center! read more

I was pleasantly surprised by the service at this dealership. I walked in yesterday ready to defend myself and stand my ground, but soon was able to let my guard down and relax. David greeted me, accompanied me on a test drive, and showed me the features of the car and Teifu finalized the financials. They were chill, kind, and knowledgeable. They were focused on building rapport and guiding me through the process rather than using high-pressure tactics. I felt well taken care of and respected. I came in with an offer from the dealership that I got over the phone and also in an email and it was honored and I even walked out paying less than the original offer which was a true surprise. I used a Honda Loyalty discount in addition to the price negotiated and feel really good about the whole process. It felt fair and I wasn't pressured with upsell tactics. These guys are professionals who don't need to scare and intimidate customers to sell cars like some of the other dealerships in the area who I interacted with before going with Capitol Honda. I think you will find them friendly, kind, and displaying great customer service and care. read more

Dalena helped me with my first lease trade in. I was very conflicted in the upgrade that i wanted, but she asked me the right questions and reeled me in. There was not much cat & mouse games, which i appreciated. I was in and out of the dealership in a timely manner. Thanks girl! read more

Capitol Honda - Car Dealers Near Me - San Jose, California

Did my first oil change on a CR-V after the 24k mile warranty expired with the free oil changes. 2.8 Quarts of oil put in by Capitol Honda Service "technicians". Factory spec says 4.2 Quarts, these guys are trying to destroy my engine. Either complete incompetence or they are selling the extra oil on the side. Not to mention the torque on oil filter + oil drain plug. Factory spec says 30 ft-lbs of torque on drain plug, I had to put what seemed like over 100 lbs on it with a 3 foot bar to break the plug loose. Crush washer was essentially fused to the plug from the pressure they put on it, had to cut it off to remove. If you care about your Honda at all, don't let these people touch it. read more

This review is specifically for the Services Department. I bought my CRV from this dealership last year and have been taking it back to the dealership when my car needs service, like oil changes. Honestly, each time I go I feel so disrespected and invisible to all of the employees there. I just let it go, but I just brought my car in the other day because a warning popped up and my experience was so frustrating I feel I need to leave a review. I made an appointment for the afternoon, and pulled up in the Service Reception lane. I was the only car in this lane. There was one other car in the Express Lane who was already being helped. I sat in my car because that's what the signage says to do. After about 5-10 minutes, someone came out and asked if I was there for a service and put a number on my car and said someone would be out to help me. I waited in my car for someone to come, all the while, employees were coming out and helping cars coming AFTER me in the Express Lane. I kept looking over to see employees coming out, talking to the driver, then the car being taken into the back... while I'm still sitting here with my appointment which has now passed. After 30 minutes I finally got out and told the two employees at a car in the Express Lane that I've been waiting for 30 minutes and I don't understand why cars after me are being helped first. One of the employees said they're short staffed and the other went inside. I understand short staffed but to keep me waiting 30 minutes while helping other cars who are Express and likely don't have an appointment time? After this, they brought me inside to the desk where someone finally helped me but I felt like I was already labeled as the impatient customer. This happens literally every time I go here. I feel like I'm just invisible to them each time. Maybe I'm missing the concept of Services Reception and Express Lane? Either way, I'm really over just letting it go every time. I'm going to move on to a different Honda dealership and hope I have a better experience. read more

Oof. This is for the sales department. They tried to give me $5k less for my trade in compared to every other appraisal I'd gotten, then tried to add $3k of bogus accessories to the purchase of the new vehicle. I can almost tolerate this as salesmanship...but they then proceeded to relentlessly call me after I walked away. I went to another dealership with fair and uniform pricing and got a proper valuation on my trade in. Don't try to rip people off and you'll sell more cars. read more

I have been going to Capital Honda for several years now. I returned mostly because of convenience of location, easy scheduling and largely good communication. I recently brought my car in for service last week and was disappointed by the quality of work. My car had several issues that needed looking at and a regular service. I also noticed the engine cover had not been reinstalled correctly after the last service at Capital Honda so asked them to fix what they had broken. They didnt fix the engine cover and didn't mention it on pickup. They scratched up my dash when they replaced the start button. They charged me a diagnostic fee to find the issue with the transmission but the fix was a SW update. I was disappointed they hadn't upgraded the SW in the 3 previous services. And to top it off, just 1 week after the service I have a new check engine light. Just don't think the quality is there and the price is very high. Will go elsewhere in future. read more

I went to Capital Honda today to look at the Honda Ridgeline and had a great experience working with Dalena. She was very friendly and informative and knew the vehicle well. Car buying can certainly be a long process, but Dalena made sure to keep things moving as quickly and efficiently as possible. She answered all of my questions and was very thorough. I also didn't experience any unnecessary upselling or high pressure sales tactics that some dealerships are known for. Overall, it was a great experience and I left with a new truck! read more

Hi Kevin, Thank you for going above and beyond to make my recent Honda experience much better than my earlier one. I truly appreciate you taking the time to call and provide such great customer service. Your professionalism and follow-up meant a lot. Because of your efforts, I feel confident continuing to service my vehicle with Honda, and I look forward to working with you again in the future. Thanks again for your excellent support. Best regards,D H read more

Capitol Honda - Discount not honored - Car Dealers Near Me - San Jose, California

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I purchased a car at a different dealership and the service department greeted as if I purchased the car there. I was having tire issues and they checked everything for safety. I appreciated the help. I did not get his name but he was a mature well fit man. Thank you read more

If you're a first time buyer, I highly recommend you work with Dalena Bui, Senior Sales Rep. not only did she make my buying experience great, but it was also very memorable. I want to take a moment to recognize Dalena Bui for her outstanding customer service and professionalism throughout my experience. From start to finish, she was transparent, knowledgeable, and genuinely focused on making sure I felt comfortable and confident with my purchase. What really stood out to me was her understanding and appreciation of the Honda brand and its history--it showed that she truly respects what she represents and the people she works with. She listened carefully, communicated clearly, and made sure I got exactly what I was looking for without any pressure or unnecessary upselling. Dalena has a true customer-first mindset, and it reflects extremely well on the dealership. Her integrity, approachability, and attention to detail made the entire process smooth and reassuring. This is the kind of service that deserves recognition and should be the standard. I would highly recommend Dalena Bui to anyone looking for a professional, trustworthy, and elevated car-buying experience. read more

Capitol Honda - 2026 Honda Prelude - Car Dealers Near Me - San Jose, California

Compré un carro el viernes y la verdad tuve una muy buena experiencia. Delia V. me ayudó y fue muy amable, servicial y fácil de hablar desde el principio. Nunca me hizo sentir presionado, solo se enfocó en ayudarme a encontrar algo que realmente me funcionara. Me explicó todo de una manera que sí tenía sentido y respondió todas mis preguntas sin hacerme sentir apresurado o incómodo. Todo el proceso fue mucho más fácil de lo que esperaba, y ella hizo que todo se sintiera bastante tranquilo y sin estrés. read more

Capitol Honda - Car Dealers Near Me - San Jose, California

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If you guys ever go here, I would highly recommend Dalena Bui! She will get you the price you want 100% of the time. Plus she helps out sooo much! read more

I wanted to buy from Capitol Honda because they're the closest dealership to me, and I figured it would be an easy, straightforward purchase. Before coming in, I did my homework (odyclub, Reddit, etc.) and knew exactly the out-the-door (OTD) price I wanted for a Honda Odyssey. I called multiple dealers, got the price I wanted in writing, then called Capitol Honda and asked if they could match or beat it. They told me they could beat it and encouraged me to come in that day. I was very clear up front: I want X OTD, no add-ons, no "extras," and I don't want to waste anyone's time and if they can't do it, that's fine. Once I arrived, the experience was the opposite of straightforward. Even though we had already discussed the OTD number, they spent the next 1.5-2 hours trying to add fees and extras on top of the price ("the car is this much, but then we still need to add this and that"). It felt like classic bait-and-switch tactics and was extremely unprofessional. Only when they realized I was willing to walk did they finally agree to the OTD price. Then came more avoidable delays. I told them I was paying cash and even had my checkbook with me. No one mentioned any restrictions until the very end, after I had already waited another ~45 minutes while the car was being cleaned, when they suddenly told me they wouldn't accept a personal check and required a cashier's check. If they had told me that upfront, I could have gone to the bank during the waiting time and saved a lot of hassle. Instead, I had to leave, go to the bank (midday lines), and come back, more wasted time. When I tried to give feedback to a manager/owner, he acknowledged it, but then launched into a long speech about how cars are basically like "phones"... which ultimately turned into a push for a protection plan. I declined repeatedly, but the paperwork and upsell attempt dragged on and added even more time. What should have been a quick, transparent transaction took most of my day. I can't speak to their service department, but based on the purchase experience alone, I would not recommend buying here if you value your time. If you have other options, I'd go elsewhere. read more

Tried to get my car serviced had a question and haven't heard from them. I tried calling and was told everyone is busy. I messaged the assistant AI on Sunday and still haven't got a call back from anyone. read more

I've been with Honda for about 20 years and have always had a great customer service experience. Thomas was my go-to--someone I trusted and could always count on. While dealerships can have a reputation for being expensive, that hasn't always been the case for me. Since Thomas is no longer there, Steve has been just as great. He recently helped me through some issues with my vehicle, and although it was a bit of a nightmare, I stayed patient and worked with me every step of the way until we got it resolved. I really appreciate his support and dedication. read more

A complete and total joke. I was in for service this morning. When I got there the left lane for intake was blocked by cars waiting for people to come and leave. So I got in the right intake lane, there were 3 cars in front of me. I waited 5 mins or so, by that time the left intake lane had cleared and all these cars piled into it. The porters finally started putting numbers on cars, this was a solid 10-15 mins after I got here at this point. They gave all those 8-10 cars that got there long AFTER me numbers first. I told them, politely, hey I got here way before all of those people. First porter wouldn't do anything, continued giving the left lane of people numbers. A few minutes later the cars in front of me move up. I talk to another porter about the situation. He said he couldn't change the numbers. I said I wasn't asking for him to change the numbers, I was just asking for me to be helped before all the people who got there AFTER me. He said I would just need to be patient. Then a service advisor comes out, looks at my number and starts to walk away. I explained what happened, he looked like he could care less. I left. If the porters weren't busy being glued to their phones and putting numbers on cars when they got there this would have solved the whole problem. We have 3 Honda's, I was bringing them all here for service. I'll go elsewhere. As far as buying a car here I would advise against it. Their prices are significantly higher than other dealerships, so we've also went elsewhere for buying cars. My time is valuable, and this business doesn't have respect for their customer's time. read more

I recently took my car to Capitol Honda for a basic service (A1). I don't drive my car very often, so I was surprised when the service advisor recommended a large number of additional services, which ended up costing me $738. After reviewing the bill in detail, I realized that several of these services were unnecessary. I've always trusted Honda dealerships for their professionalism and integrity, so this experience was disappointing and unexpected. I hope Capitol Honda improves transparency and ensures that customers are only recommended services that are truly needed. read more

Excellent service from Francis Le! He was professional, helpful, and made the whole process smooth and stress-free. Really appreciated his clear communication and attention to detail. Highly recommend! read more

I just wanted to give a shoutout to Thomas a car salesperson who had no problem assisting me with my car issue! Great all around attitude and he really cares about his customers! I just bought a Honda 2021 Honda Accord Sports Edition! Love my new/used car. I appreciate the customer care experience I had with Thomas!!! Stellar Service!!! Much Appreciated!!! Jim H. read more

Roy had excellent customer service, had trouble finding my key to my car, but made it happen read more

Capitol Honda - Came 20 minutes before closing and Roy had the most amazing Customer Service ever appreciate your brother for helping me out ! - Car Dealers Near Me - San Jose, California

This review is only for the service department. I have always gotten my car serviced here because it's convenient and easy to book an appointment online. Recently, I brought my car in for an oil change, and my service advisor was Yvonne Liao. She called me to inform me that my car would be ready for pickup soon, but she also recommended that I change the cabin filter. I told her no because I had already changed it myself two weeks prior to the appointment. She then suggested that I also change the engine filter, and I told her I would look into it. After that, she recommended that I get a new set of tires because she said my car had over 30,000 miles and that my tires were wearing down. I don't know much about tires, so I felt a bit uneasy about the recommendation and decided to decline. Later, I found out through American Tire that my tires were actually in good condition a month later. I'm not sure if Yvonne Liao was following an upselling script, but the information I was given about my car was misleading and unnecessary. For all the services she recommended, she never explained why they were needed or whether the mechanics had advised them. Because of my experience with Yvonne and the misinformation I received, I will not be returning here for future car service. read more

We had an easy and painless experience with Dalena. I highly recommend working with her. We took our time browsing and test driving cars, and visited different locations. When we reached out to Capitol, they didn't have the color we wanted. Within a few hours Delena found us the exact car we were looking for and we were able to pick up within two days. She was efficient, friendly and knew the answers to all of our questions. This was by far the easiest car buying experience I have ever had. I highly recommend! read more

5 stars for excellent customer service and great inventory. Everyone is friendly specially Delana she was very accommodating and patience with us. I highly recommend this place and make sure to ask for Delana! read more

I recently purchased a 2026 Honda Civic Sport for my son had an amazing experience at Capitol Honda,Delia was my sales representative she was amazing from the beginning. She was very knowledgeable when it came to vehicle features and was also very patient throughout the entire process. read more

The Service Department is a complete joke. My car got extremely bad gas mileage. I took it in and they said they'd check it out. Their solution was to give it a standard service and not fix the problem. To make it worse: 1) They had to order a part and asked me to bring it back a few days later. I brought it in first thing in the morning and they said it wouldn't take long. I sat there waiting and waiting and waiting. The service advisor, Ken, forgot to call me to tell me my car was ready! If I hadn't asked, I would have been there forever. 2) Since they didn't fix the problem, I called and asked to speak to a manager. I was told "all the managers are in a meeting" and gave my contact info. I never received a call back. Do not ever use their service department. read more

I recently just purchased a 2026 Honda Pilot. I schedule an appt online and was assigned Dalena as my sales rep. She was amazing from the very beginning! Patient throughout the entire process and very knowledgeable about the cars features and the competition. She made sure I got a really good deal, kept in constant communication and ensured I was taken care off (service appt scheduled, uber to and from work etc). Excellent customer service! This has been my first great car buying experience (I've purchased multiple cars). Highly recommend purchasing your car here and please ask for Dalena! read more

Always a nice experience here. Staff is never pushy or over selling. We worked with Dalena Bui this time and she was pleasure. I returned my lease and my in-laws bought a new car so the whole family was pleased. Clean environment, free refreshments and family friendly. They help get you what you want! read more

Capitol Honda - Excellent customer service - Car Dealers Near Me - San Jose, California

Went to this dealership to look at a used 2020 Chevy Bolt. Price was right and they immediately gave the $4000 tax credit towards the price of the vehicle. My only issue is that online they do not disclose they add a $1300 anti-theft device to every used car they sell which you must purchase. It is a three year subscription based service which you need to renew every three years. They were willing to give me the service at their cost. Other than this one issue, their sales person Jerry Villagrana worked us through the deal with no pressure. He was very professional throughout the four hours we were at the dealership. They took care of an electrical issue with the car while we were there and will be ordering a replacement headrest that was missing. I admit they have great customer service and went out of their way to correct things with the car before we signed off and took ownership. If I purchase another used car from them, I will have to remember the anti-theft system they install into their vehicles that bumps up the price. read more

Capitol Honda - Newly purchased 2020 Chevy Bolt Premier from Capital Honda being fed at home. - Car Dealers Near Me - San Jose, California

Purchased our Honda CRV here and had the best experience with Jerry. It truly felt like we were shopping with a friend. We had frequented numerous dealerships between Toyota and the stark difference in knowledge between salespeople is very obvious. Jerry not only knew a lot about the car we were interested in but the competitor car we were looking at. At the end of the day it was all in the numbers and small details. Our car truly felt like the more luxurious option and the negotiation space felt more private compared to Toyota. The options at Honda were way better and no weird sales tactics. Jerry knew all the finance parts to it so everything went smoothly. We did not feel a huge pressure or harassment and ultimately felt very happy with our decision. read more

We had a very good experience here! Our salesperson Diego was very attentive and kind. We came in to get a nice first car but we were a little hesitant about buying one, However, Diego helped us out to find the car that was going to be the perfect fit for us. What we appreciated most about Diego was how he wasn't pushing us to get a car if we weren't ready which was great because usually many salespeople are pushy. Thank you so much Diego for helping us out, we really appreciate it! read more

I bought a new Honda HRV here and have loved it ever since. I had a mishap with the rear-view mirror and Valery Mendez came to my rescue! She temporarily fixed it for the weekend and when I brought it in on Monday, she helped me get it fixed ASAP -all done with a smile and professionalism. She is great! read more

I can't say enough great things about Dalena! She was absolutely amazing and so helpful throughout the entire process. She took the time to answer all of our questions, was patient and professional, and truly cared about making sure my family and I found the perfect vehicle. Thanks to her, we were able to get our forever car and the whole experience felt easy and stress-free. If you're looking for someone who is knowledgeable, kind, and genuinely wants the best for her customers, I highly recommend asking for Dalena! read more

ASK FOR TOM LOI!! I had a great experience purchasing my Honda Accord at Honda Capitol, and that's entirely thanks to Tom Loi. He went above and beyond to make sure everything was easy, clear, and stress-free. Tom was extremely knowledgeable, respectful of my time, and genuinely cared about helping me find the right car. I'm absolutely loving my Accord and would 100% recommend Tom Loi to anyone looking to buy a car. I wouldn't hesitate to work with him again! read more

Excellent Experience at Capitol Honda with Kevin Tarvirdi, Tie Liu & Diana Anaya I recently purchased a 2026 Honda Civic Hybrid Touring Sedan for an employee from Capitol Honda, and I couldn't be happier with both the vehicle, and the customer service. From start to finish, the entire process was smooth, transparent, and genuinely pleasant which is a rare thing when buying a car! The purchased vehicle: 2026 Honda Civic Hybrid Touring Sedan The 2026 Civic Hybrid Touring Sedan is impressive. The drive is smooth, fuel economy is excellent, and the Touring trim adds a premium feel. High end tech, safety features, and a very comfortable ride. Honda clearly put quality, and attention into this model, and body style. I'm very happy with the purchase. Sales Associate: Kevin Tarvirdi Working with Kevin Tarvirdi was a great experience. He was Incredibly knowledgeable about the new Civic Hybrid, explaining all features and options clearly. Patient and respectful, never rushed the process, or pressured me in any way. Upfront and honest about pricing, options, and availability. Everything was clear and fair. He had all paperwork ready as I suggested, so I can be in, and out when I came back with a check. I wanted no time wasted, and I got exactly that. Kevin made sure I felt confident in my decision every step of the way. If you're shopping at Capitol Honda, I highly recommend asking for him. Finance Manager: Tie Liu Tie Liu in finance made the final step of the process incredibly smooth. He explained all documents clearly and was transparent about every option. The process was fast, accurate, and pressure free, which I appreciated. Tie was professional and easy to talk to, and I felt like he had my best interest in mind which is a rare quality in finance offices. Special Thanks to: Diana Anaya I also want to thank Diana Anaya, another sales associate at Capitol Honda. While Kevin was my main point of contact, Diana stepped in to help with kindness and care. She took a photo of all of us with my employees new car...a small gesture, but it meant a lot, and her positive energy, and warm heart really stood out. It's clear Diana genuinely enjoys helping people, and that kindness made the experience even more memorable. More people need to be like this and the world would be a better place. Overall Dealership Experience Capitol Honda is well run, clean, and welcoming. Every staff member I encountered was respectful and helpful. They didn't just sell me a car...they made sure I understood it, felt comfortable with it, and left with zero unanswered questions. Final Thoughts My employee is loving his 2026 Civic Hybrid Touring, and I'm so glad I chose Capitol Honda. Between Kevin's expert guidance, Tie's smooth handling of the finance process, and Diana's warm and thoughtful support, this was easily the best car buying experience I've ever had. Highly recommend Capitol Honda and especially Kevin Tarvirdi, Tie Liu, and Diana Anaya. They're a top notch team that truly cares about their customers. Much appreciated! read more

Capitol Honda - Car Dealers Near Me - San Jose, California

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Like always, I will continue to make the drive to Capital Honda for all my services. I always request Yvonne. She is so nice, professional, greets me as I pull up and is very fast on getting me In and out. I never have to wait no more than two hours when Yvonne is my advisor. read more

Purchased a new 2025 Honda Accord Hybrid Sport L from the Capitol Honda and I could not recommend this location and team more! I worked with Dalena Bui, a Senior Sales Rep and they were incredible. They worked very hard to answer all my questions and help me through the process. Very responsive to my inquiries and was a pleasure to work with! I love the new car and am so happy that Dalena and Jillian my finance director were the team I got to work with! read more

Capitol Honda - New Honda Accord Hybrid from Capitol Honda. - Car Dealers Near Me - San Jose, California

I came in to check on recall issues for my car since I heard about AC problems. From the start, the staff acted dismissive, like I shouldn't have even come in. One person told me I needed to set up an extended warranty before they could even look at my AC, then sent me to a cashier. While talking to the cashier, a service tech overheard and thankfully cleared things up so I could actually get the right service. I asked for a confirmation paper, but they told me it would come by text -- over an hour later, still nothing. Honestly, the experience was confusing, unprofessional, and lacking in basic customer service. Nobody should have to push this hard just to get clarity on a known issue. I hope to see better customer service in the future. read more

We've had a couple of Honda vehicles over the past two and a half decades. We routinely had them serviced here, but lately, in the past year, the service department has become predatory. There are two examples I will highlight. 1. Last visit, they presented my wife with a long expensive list of services her car needed. She asked to see the list and pointed out to the service advisor that the car make and model at the top of the service advisor's recommendations was NOT HER VEHICLE. When her vehicles information was pulled up, there were no such recommendations. 2. About 6 months ago, Honda notified us of an urgent safety recall for our vehicle. We contacted the dealer to schedule service and the dealer said there were no parts available and they'd contact us when there were. Since that time, we have contacted the dealer every month or so, each time being told there were no parts available. Note this is a safety recall to resolve a problem that could cause the car to BURN. So today, after the dealer once again told us that no parts were available, we called the manufacturer. Honda assured us that parts were and have been available and suggested we call the manager at the dealership. NO WAY. It was clear to us that the service manager at Capitol Honda is more focused on his profit than our safety. We called another dealer in the area who immediately scheduled us for service this week. Based on our experiences over the past year, Capitol Honda service seems solely focused on its bottom line over integrity and your safety. I recommend that you select another dealership. read more

I really hate to do this because I have gotten all my cars from here but I have to. So, I recently leased a 2025 Honda Pilot from Stevens Creek Honda due to a promotion from my Union. They didn't have the color I wanted but they had the model I really wanted. This was back in August & fast forward to now, I seen that Capitol Honda has the Pilot I originally wanted in the color I wanted. So I inquired about it & I initially had talked to Delina but she said it was too soon to trade in my lease. But then Bryan reached out to me. I explained to him what Delina had told me but he said he could see what he could do for me since this is originally the car I wanted. We set up an appointment for 5:30pm 12/10. Went down to meet him with hopes of leaving home in the car I wanted. But instead ended up leaving super disappointed. First of all, I have been through this process 3 times so I know what my contract consists of through leasing. I have also put no money down when I trade in my cars. I understand the issue with the lease because I just got this car back in August. Bryan stated I wouldn't qualify for a lease because I owe more on the car than it's actually worth. He gave me the option of financing which I'm fine with but I was honest with him & told him my credit isn't the greatest, which is why I leased in the first place. & I'd prefer leasing because I am in good standings with Honda Financial. So I told him he could check but probably wouldn't get approved. So he ran my credit, comes back about 10 - 15 minutes later & says he's still working on it & he will have an answer for me by Friday. I am highly disappointed because I feel like the service has gone down from the team members. I have been a loyal Honda customer since 2017 & this experience was not worth me wasting my evening to go down there to meet with Bryan after he said he could possibly work something out for me. He didn't seem too eager to work anything out for me to make it work. I originally dealt with Zack Matar who was AMAZING when he was at Honda. But it kinda seems that these younger sales people don't wanna make a sale or even try to make it work sadly. I'm most likely going to just wait at this point. read more

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