We had such a great experience selling our car at the Kia dealership on Capitol Expressway! Initially we went to the Stevens Creek location, and unfortunately the experience there was pretty horrible. Because of that, we decided to try the Capitol Expressway location instead, and we are so glad we did. From the moment we walked in, everything was completely different. The team was welcoming, professional, and made the entire process smooth and stress-free. Brayan helped us and he was absolutely the best! His customer service was A+++, he was friendly, knowledgeable, and made sure we felt comfortable throughout the whole process. This location is by far one of the best dealerships we've dealt with. The experience was quick, easy, and honestly exceeded our expectations. We're so happy we came to this location and would definitely recommend it to anyone looking to sell or buy a car. Thank you again to Brayan and the team for making it such a positive experience! read more

I had a very disappointing experience at Capital Kia. I drove 1.5 hours because I had been quoted a price of $20,000 by Randy Espinoza. When I arrived, the sales manager told me they could no longer honor that price because it was from the previous month and they had only offered it to meet their sales goals. That was extremely frustrating, especially after making the drive based on the price I was given. What made the experience even more disappointing was that after I left, they called me and said they would honor the $20,000 price after all. If they were willing to do it, why did it take me leaving the dealership first? It felt like a tactic that wasted my time and made the whole process more stressful than it needed to be. I do want to recognize Randy Espinoza because he was honest, helpful, and did everything he could to make the deal happen. He was the reason I made the trip in the first place, and he treated me with professionalism throughout the process. Unfortunately, the sales manager's handling of the situation completely ruined the experience. A car-buying process should be transparent and respectful of a customer's time. Because of how this was handled, I won't be returning to Capital Kia, and I won't be shopping at any Capital dealerships in the future. read more

Out of state buyers, this was an amazing good experience. Dealt with James at the dealership and got a quote online. I negotiated the price without the add-ons and gave them my hard nos which are scents (cigarettes, BO, etc). They said it smelt amazing, so I said ok, I'll fly to you guys but I'll fly right back and you'll lose trust if the price isn't honored or the car smells bad. They honored the price and got me a good finance rate. They were able to actually beat PenFed in term and rate. So, what would have made this a 5 star experience? They like a ton of dealerships fall short on getting people in and out in under an hour. I spent I think 3-4 hours there and then had to drive back to Vegas. I also didn't like that they needed referrals. I rolled my eyes at that and actually gave some fake names and phone numbers. Seriously, go off the credit report. I know they were using those for leads. Other than that, I would def go back to Capitol Kia and do business with them again. They have trust, which is truly 5 stars on its own. But they could adopt some better practices which drops it down to 4 stars. Thx Capitol Kia! I love my new ride! read more

Capitol Kia - EVA, my 2023 Niro EV - Car Dealers Near Me - San Jose, California

Unfortunately, my husband and I are on the hunt for another family car, but we know exactly what we want. We're looking for a 2020-2025 used Kia Telluride. Capital Kia had a green one we were interested in, so my husband called and got in contact with Juan. Once we set up an appointment, we headed over. The parking lot was PACKED. We had to drive around a couple of times just to find a spot. Since we were driving a rental van, it made things even harder with such a small parking area. Once we finally parked and walked in, we met Juan, who then handed us over to Jose. Jose showed us the vehicle, and honestly, we loved it. We ended up walking away because we still had other cars to look at. About an hour after we left, Michael called and asked if there was anything he could do to get us back to pick up the car. We had already seen other cars, but that one definitely stood out. We made our offer, and he said he would call us back--but he never did. We're still looking for a vehicle, but we never heard back, not even with a counteroffer. All in all, the service wasn't bad, but it definitely wasn't outstanding. I'd give it 3 stars, mostly because of the parking issues. read more

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I purchased a 3-year-old Kia from Capitol Kia on December 4, 2025, trusting their 'multi-point inspection' process. Less than 1,000 miles later, the car died in the middle of a busy road due to a complete battery failure. O'Reilly Auto Parts confirmed the battery had 'bad reserve capacity.' This was a terrifying safety hazard for me and my family. What is more disappointing is the lack of accountability. I have tried calling multiple times to speak with the Sales Manager, but they constantly make excuses and avoid the conversation. It is clear that their 'inspection' was either not done or done poorly. I am sharing this to warn the San Jose community: do not trust their inspection reports. I am still waiting for the General Manager to contact me to resolve this. I expect a full refund for the battery replacement I had to pay for out of pocket and a formal explanation. I will be reporting this to Kia America and the BBB if I do not hear back read more

Capitol Kia - multiple point inspection report - Car Dealers Near Me - San Jose, California

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Is there a less than zero? Seatbelt failed on vehicle after a couple years and they want us to pay for it. Customer service is terrible and illegal recordings over the phone. In California they have to Let you know the call is being recorded. I would not recommend Kia... or it could just be DGDG policies. read more

5 stars to the awesome Carlos!!! You and the wonderful team at capital KIA truly have that A1 customer service!! Over all 5 stars thank you again for helping us lease an amazing mini suv read more

Capitol Kia - Come to Carlos Colocho he is the best and helped us get our car! - Car Dealers Near Me - San Jose, California

The Kia EVs have been getting a lot of positive reviews and in the pursuit of non-Tesla options...I visited here to check them out. The experience, from making the appointment to the actual visit and test drive, was extremely professional. I did not feel any unnecessary pressure or shadiness one might expect from car salespeople. I did not end up buying but left wiht respect for the firm and employees. read more

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I walked to Kia from Hyundai dealership hoping to look and test drive a Kia Sportage Sx Prestige Hybrid. When I got there nobody was around to help. I was there for awhile and no sales rep appeared. It was a waste of time. I'm interested, but now I'll take my potential business to Stevens Creek Kia. read more

Victor was amazing to work with! He was professional, honest, and made the whole car-buying process easy and stress-free. He answered all my questions! I'm really happy with my purchase and would definitely recommend him! read more

Capitol Kia - Car Dealers Near Me - San Jose, California

I worked with Sebastian at Kia on Capitol Expressway over multiple visits and had a consistently solid experience. Though newer to this dealership, he was cordial, professional, and punctual on each visit. Communication was thorough throughout the process, with Sebastian keeping both management and me informed at every stage. When questions came up that required follow-up, he took the time to get clear and accurate answers. Sebastian helped source and review multiple vehicle options and was patient and understanding throughout. When I raised concerns about potential alignment or pulling issues, he was proactive in ensuring the dealership addressed them and in building confidence in the vehicle being purchased. He clearly relayed the concerns to his manager, who supported the steps taken. Overall, the process felt organized, transparent, and well managed. read more

=== Repeat customer here, above and beyond finance dept === + Great inventory. Seemed to have better inventory than the Steven Creek Kia. + Salesmen were relaxed and low-pressure. Try to get here during the weekdays though -- after work and on weekends, it can be a zoo. * Can't comment on the sales process because we used Cartelligent to buy the cars. - One of our cars didn't have a second set of keys. So we had to come back for those, and they had to be cut so that was a 3-4 hour process. ++ Even with the negative above, Kia Capitol's finance guys brought this review back to five stars. We had a tough time finalizing the lease on our second car here (we definitely contributed to the problem). Most of the problem was with Kia Finance US so Capitol Kia could have ignored us. But Casey Weber in Capitol Kia's finance department went above and beyond in taking care of us, following up, taking action and working with Kia Finance, and getting us to a happy state. Incredible focus on customer that was sincerely appreciated. In general, every experience we've had with Kia Capitol has been positive. read more

Came in ready to buy a car and get a deal since I came in late December of 2025. I've bought plenty of cars before so I knew (THOUGHT) they would be willing to give deals on 2025 models. I was WRONG lol. I dealt with an African American male named James who was not willing to move on the price. It was only discounted 1k and I've never had a salesman refuse to make a deal. James then got a Hispanic male (didn't get his name) but he was probably in his late 20s early 30s and buff with slicked back hair. This guy too wasn't willing to budge on the price for a new 2025 car. I asked to see the invoice and he said they don't have access to them which I knew was completely false. I've always asked to see the invoice and never had an issue at any other dealership besides this one. I left immediately since they were being sketchy. I got a call the next day from the manager and he asked what he had to do to get me into a new car. I explained to him the lack of salesmen I dealt with. And the fact they refused to show the invoice alleging they didn't have access. The manager said he had no clue why he would say that and immediately pulled up the invoice. I thanked him for calling but let him know I would not do business with Kia and like I said I was ready to buy a car and I actually purchased a vehicle right after leaving this sketchy dealership. So maybe there are good salesmen at this Kia dealership but I would avoid the two I dealt with. read more

Capital Kia wasted my time and insulted my intelligence. I was kept there for nearly two hours while they "worked on a deal" for a used car. I was very clear upfront. I was looking for a price slightly below the asking price. Nothing exotic. Nothing unrealistic. After almost two hours of waiting, they came back with an offer $10,000 over the asking price. That is not negotiation. That is either gross incompetence or a deliberate attempt to see how much nonsense a customer will tolerate. Either way, it shows zero respect for people's time and an assumption that customers are too uninformed to notice. If you value transparency, efficiency, or basic honesty, skip Capital Kia. There are plenty of dealers who do not treat customers like captives or fools. Total waste of time. read more

Beware when purchasing a used vehicle from them.... They are misrepresenting cars and are not transparent. I just bought a 2017 Toyota Highlander hybrid on Jan 13. On Jan 20 the car started having problems starting, getting error messages, warnings that the hybrid system had stopped. So I took it in to a shop and just paid $586.72 to replace the 12v battery. (Which the shop said was under 10v static, wouldn't take a charge, completely bad.) This is definitely something I would have expected Capitol Kias multipoint inspection to cover and specifically asked about the 12v battery when buying the car. However, our sales rep, Carlos, and the general manager said all was great with the car. I've contacted both Carlos and the general manager individually to inform them of the situation and have heard nothing back. read more

Don't waste your money or time. Avoid this dealership / service center. brought in a newer Kia for repairs and spent well over $5000 over a 4 weeks of waiting for the repair to be completed. Day after the car was returned "repaired" it broke down on the freeway. Took it to another shop and told "total loss due to negligent repairs." In other words - they fried car computer sensor system and installed equipment incorrectly and cause damage beyond repairs. you would think dgdg or Kia corporate would step in but since all Kia dealership service repair centers are independent contractors. No refunds, no warranty ,no money back money. Be advised, Go anywhere but here for anything. read more

Jordan at Capitol Kia was really helpful and respectful. Will definitely shop with him again. Highly recommend Jordan!

Excellent service every time at this Kia dealership! My 2023 Kia Rio has been maintained on schedule with all services performed properly, and one issue was diagnosed under the 60,000-mile warranty with no charge but other than that the car has been solid! The maintenance package has been well worth it. Service is always completed on time, and I really appreciate the complimentary car wash. The dealership is clean, with comfortable leather couches, great Wi-Fi, and free coffee in the waiting area. Everyone is friendly and welcoming. A special thanks to Raymond, my service advisor who is knowledgeable, patient, and always ready to answer questions. Truly the definition of excellent customer service! read more

Enrique helped us find a car we were comfortable with, and was overall very helpful. Randy helped with the paperwork- also very pleasant to work with. Highly recommend! read more

I've been buying cars and thus engaging with car dealers for 40+ years now. The experiences have been mostly crummy. A few dealers have even managed to unsell a car they've sold because they played games at deal closing time. Oh, do I have stories. So dealing with the folks at Capitol KIA was a revelation. Attitude seemed pretty chill. Communication was quick and to the point. Pricing was transparent and fair. Inventory on the model I was looking at was the best within 400 miles. None of the usual dealer nonsense: "Oh, we already installed a GPS Security/Paint and Fabric Protection/Theft Protection Etching crap package that adds $1500-$2500 to the price."(They'll gladly sell it to you if you want it, but you don't.) My sales rep (Nikita) was an absolute pro. Very knowledge about the ins and outs of the EV9. You should ask for him. My only complaint is that they were supposed to deliver the electric vehicle fully or mostly charged. The rep said he was charging the Supercharger session to the dealership. But they actually charged it to my vehicles account, using up 7.9% of the 1000kw allotment KIA gives you for starters. Not good!! read more

Went to buy a used car from this dealership. We talked with the dealership over email and while they wouldn't negotiate the price, offer seem to be competitive and we drove out for a test drive and set up a prepurchase inspection. Everything went well and the salesperson that helped us was great. However, the rest of the experience did not go so well. We scheduled a pre purchase inspection with a local shop and while driving there I notice that there was quite a bit of shaking of the wheel and it seemed like alignment issues with the tires as it was hard to keep on the road. I figured it might be an issue with tires so I figured I would let my mechanic decide. When we got the car back from inspection, they let us know the bad news. The car had multiple issues and it seemed like they had used low quality parts to fix quite a bit of the car. The car was a lemon, while it had no reported accidents, looking at the underside of the car myself showed extensive part replacements and leaks in the engines seals. We took it back to the dealership. Not worth the hassle and if you do decide to get a used car heat please make sure you get a pre-purchase inspection! read more

Easy to locate, friendly staff, free coffee while you wait, vending machines, walking distance to gas station or McDonalds if you're waiting for your vehicle to be serviced, free WiFi - I mean, if I had to provide a complaint, it would be that there isn't an outlet for me to plug in my dying phone ‍ Overall, I'm always pleased with their body of work on my vehicle. This is also where I bought my vehicle from a salesman who was not pushy at all. Looking for a new whip? Hit up Capitol Kia. read more

Mario was a great sales person to work with. I wanted a red Niro EV and he found me one. After the sale I called him several times about other unrelated, issues and he was always very helpful. read more

APR I was offered 9.99% at first, which was ridiculous. Gas & Charge My car wasn't fully charged or with full gas when I picked up, even though I reminded the sales to do so. read more

Went in to look around for some car options and Bryan Santos quickly approached us and showed us around. He did not hesitate to answer any questions that we had and made us feel comfortable. Thanks to him, we definitely walked out with a car we loved and in between waiting for things to get sorted out, he made great conversations about food which helped ease the mood. On top of that, had my son and nephew with us so he entertained them while helping us. Thank you Bryan! Highly recommend asking for him and he will get make sure you get a great experience. read more

6 months later and never got a response from Capitol Kia. Contacted someone named Tony Tran but they never responded. I'd avoid this place at all cost. They never gave me the coolant. And they either caused a leak or didn't notice it. After they had put down in their inspection that there was no leak before they changed the oil. Lack of response. Over charging. Complete lack of any customer service it pains me to give them 1 star because they deserve much less. These people are SCAMMERS! read more

5 Stars - Excellent Service from Raymond at Capitol Kia I've been going to Capitol Kia for service since I bought my Kia. While the experiences have generally been okay, the last few times have really stood out--mainly thanks to Raymond, the service consultant who's been helping me recently. My car has been having some issues, and on a couple of occasions, I had to leave it at the shop. Raymond went above and beyond to make sure I was taken care of. He even helped me get a rental car through my warranty coverage--something I didn't even know I had! He was incredibly helpful, professional, and made sure to explain everything clearly, from the pricing to the parts my car needed. It's that extra step he takes to make you feel heard and satisfied that really makes the difference. I truly appreciate the effort and care he puts into his work. Hopefully, my car stays running smoothly from here on out, but if anything comes up again, I know I'll be in good hands. Thank you, Raymond, and the rest of the team at Capitol Kia! read more

Met with Francisco and he quickly got us a test drive in a vehicle that we were interested in. We loved the mellow non attacking style of the sales guys like other dealers would always do in the past, gave us the time to browse as we made our way in to the building. Everyone we dealt with was pleasant and friendly, even though I think we kept them open past closing finishing our deal. Francisco went above and beyond to make sure our experience was a good one. Thank you! Highly recommend you seek him out if you plan on buying a car. TIP!!! If you have a Costco membership, contact them before you go to dealership. You will get at least $500 below sticker price just for showing your card! Financing will save you another $500 (you can immediately pay off with first payment). read more

I would like to thank Jesus Miranda for his exceptional service. He was courteous, transparent and very helpful.

Searched around with several Kia dealers for a 2025 Sportage PHEV. Capitol was easiest to work with and provided the best price. I had started with Stevens Creek Kia, but they were pretty bad in terms of price and how they treated customers. Capitol had no dealer markets, which the other dealers had. Dominic was the rep who helped me and he was really good. No sales pressure, just helpful. Randy in finance was also very low pressure and easy. read more

Dom helped us out with our car and he was extremely helpful and insightful! He was very patient and explained everything in detail :)

This was the first dealership I contacted out of many to get a 2022 Telluride. I first reached out mid January and at that time they had none in stock and I was told beginning of February which wasn't bad. Got a text from Julia towards end of February asking if I was still looking for one and it just so happened I was. It worked out perfectly because it happened to be an EX which is exactly what I wanted. In person it was a smooth transaction from start to finish. I worked mainly with Andrew when I was there. He was excellent with going over all the features and making sure I knew how to work things. My finance guy Brandon was extremely personable and such a pleasure to work with as well. Overall amazing in person experience. My only con is I felt like follow up was lacking. I always had to text first to ask for an update and towards the end gave up (hence reaching out to other dealerships). But, with that said, still give these guys a chance. When you go in and directly work with someone the experience makes up for everything! Julia and Andrew - solid sales people! Ryan - great sales manager Brandon - amazing finance person! Thanks for the great service. Loving my telluride already! read more

Capitol Kia - Car Dealers Near Me - San Jose, California

This is for the SERVICE DEPARTMENT!!! horrible job on my kia.. first off took 2.5 hours to service my vehicle ok that fine! Car comes out the tires were not rotated! But they sure were charge on paper !!! I know I need new wheels guy said that y they didn't rotate them ... then why you charging ???????? Also my windshield whipper left on the windshield without being installed and also charged me... watch watch out, mark your tires check, check your cabin filter!!!! BTW after I told them about my tires took them 15 minutes to finish crazy huh ... they take so much time so you can think they fixing your car but when it's almost time to leave they can hurry up and get the job done guy at the front desk said I will get a complementary car detail why? Because you guys are scammers and got caught??? Smh BTW can I still go get my detail after this review???? read more

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This review is for Enrique Esparza specifically, and the staffs at Kia DGDG in general. We've just completed our purchase of a new Kia today, and very satisfied with the seevices & pricing. Enrique is professional & sincere. There's no pressure at this dealership. We've also got a good deal (we checked with other dealers before coming here) including lower rate (we got a lower rate than what the dealer provided). The entire purchasing process was pleasant, which totally not what I would expect when buying a car. I'd highly recommend Enrique & Kia DGDG for anyone who's looking for a stressless car purchase environment. read more

After the terrible experience with a nearby KIA dealership, we decided to drive to San Jose and get our car new car from Capitol KIA. I already purchased another vehicle from DGDG and have nothing but good things to say. We worked with Francisco who pretty much took care of the most important part over the phone and online, so when we came in we just had to take care of the documents and financing. It was a very easy, no-pressure experience and we were done in less than 2 hours. Great job Capitol KIA with staying honest and doing your part. If anyone is in the market for a new (or used) KIA, look no further than Capitol. read more

I called on the phone, and I spoke to Victor Reed. I needed a used car ASAP. He found one with in my budget while I was driving there. He was very helpful and made the experience very enjoyable. He went above and beyond to help us on the whole process. He even stayed after 9:30 pm on a Sunday to teach us to use the settings of the ca, and how to charge it. Thank you so much Victor Reed for all your help!! read more

Raymond is amazing!! Very helpful! Definitely can rely on him with any issues I have! Thank you Raymond!

Nikita was my sales rep. Can't recommend him enough. Went above and beyond with me with information, even after he already made the sale. Mike and Jorge were also fantastic and made the finance part painless. Met another associate named Brian that was down to just chat about cars and his own positive experience working at this dealership. Positive vibes all around. Best dealer experience I've had so far. Def changed my mind on the KIA brand. read more

Although we did not purchase a Kia, I wanted to write this review for our salesperson, Brayan. He is one of the most pleasant people we encountered during our recent car search. His knowledge of the vehicle we were test driving was impressive and he made me feel like I had an old friend in the car with me. I hope that Brayan's supervisor reads this review and acknowledges him accordingly. read more

We leased a brand new 2025 Kia Sportage plug in December 2024. It broke down within 10 days of starting the lease. The dealership said they could not find anything wrong with the vehicle and to come pick it up. We told them we did not feel comfortable for safety issues that it broke down on the side of the road. We asked to trade the car for the exact same make, model and color. The GM said they could only offer us a green one and only that day. We did not want a green car. We took the car back because they told us there was no other option other than to go through Kia Corporate and start the buy back process. 400 miles later the vehicle broke down with the exact same issue. The service department was never able to replicate the problem. Over 4 months we argued with Kia Corporate who lied about Lemon Law criteria and stated they would not give us an offer until they could duplicate the problem. With the help Better Bureau of Business, the arbitrator ruled in 3 days in our favor. Kia Corporate was forced to release us from the lease, reimburse all of our downpayment and monthly lease fees. Complete nightmare that could have been resolved easily if Capitol Kia Dealership was customer friendly. Durning this whole process the Service Department was courteous, helpful and informative. read more