It's convenient to have this Pick-n-Pull in my neighborhood in case there ever is a need. Thankfully, I've only used them once for a car part but unfortunately they did not have what I needed. The parking lot is spacious. There is also a food truck that sets up out front for a food option. read more

Pick-n-Pull - Exterior - Auto Parts & Supplies Near Me - San Jose, California

This location does not hold up to expectations, the parking lot is sketchy and you generally feel unsafe there. The business itself is extremely dirty and has no functional public restroom. read more

It's always been an enjoying experience when we stop by Pick-n-pull and we've gotten great deals on parts. There's an electronic map of the cars available so that's really helpful to plan before your visit. Upon arriving, you'll need to fill out the electronic waiver form. You can also get a stamp in case you need to exit and re-enter on the same day. It's been pretty quick to get through checkout and a fun experience to walk around the area. read more

WRONG HOURS. Drove 30 minutes just to be told they close the entire yard in 5 minutes. Absolute waste of time and money. UPDATE YOUR HOURS!! read more

A fat short manager doesn't know how to do her job correctly she charged me for the wrong item and later didn't want to return it because it wasn't correct and she had no count ability of her actions and she blamed it on me when it was her fault for not paying attention and doing her job,very bad customer service, not sure how she became manager with such a bad attitude and bad customer service read more

Dirty storefront and poor customer service. The car sales area in the back of the property was a small shack that was disgusting. I only came here because I had to. read more

My mom and I came on a Friday afternoon at around 2PM to retire her 2002 Camry. Even though we were next in line, we waited for about 30 min before we were helped as there are only 2 guys working. Their "office" is a portable with no airflow whatsoever. Bring your patience as you'll need it. The gentleman that helped us got what we needed done so at the end of the day I'm happy. You can either park on the street or just pull into the gravel lot. . read more

Took a pouch of my tools and said it counted as parts because they sell them there, so I would have to pay $40 to get them back. Security guy escalated shit at the front counter and told us we were trespassed as we were leaving. read more

This pick and pull is good but customer service is very poor the big girl I don't know her name but she is very very unprofessional most of the workers here are rude and don't wanna assist you with anything I recommend if you come here come here expecting rude customer service she will snatch things out of your hand and is very rude and ugly but hopefully they can change that they need whole new staff read more

costumer service is very,,,very bad,,,,,looks like if the employees were trained to be that way

I came over to get some Liftgate shocks for my van but they wanted $36 pair, brand new are $45, I know inflation is driving prices higher but but I wouldn't spent money in used parts while for 10 more dollars I can get new parts. Used parts used to be cheaper, specially when you do the work to pull them out. read more

This place can be a perfect answer for a missing or broken part of your vehicle. We had a Volvo with a broken fuse box cover. The new part at the dealer is $100. I found the exact part for $2. A little plastic cleaner, and it looks even better than my original part. read more

WASTE OF TIME AND MONEY. My cars totaled in a tow yard and has been sitting in there collecting fees and the driver who's supposed to tow my car to pick n pull told me I could get it picked up same day. So I went to release the vehicle yesterday. Come to find out that after I had released the vehicle,there was no more drivers until tomorrow. Why would they tell me same day pick up if it was not true?? So I paid an additional day for storage fee. They told me they would be able to pick it up between 12-4pm. Now today is the day I was supposed to get my car picked up and they rescheduled me AGAIN because I missed a call from the driver at 7am. Our agreed upon time was 12-4pm! I called in to check the status and they said the driver would contact me 12pm. Nobody called, so I did and they now pushed it to 1pm. I waited for a call and nobody did so I called again around 2pm to check the status and they told me the driver is no longer available to pick the car up today. Now I'm supposed to pay an additional $130 for storage because the office and drivers couldn't communicate effectively. HORRIBLE SERVICE, HORRIBLE COMMUNICATION, HORRIBLE WORK ETHICS. read more

VenessaChris and Ismael our Lifesavers they really have good customer service and work with you and they should be management already I don't know why they're not running the store themselves they have many customer service skills and v always is willing to work with you with a smile on her face this place is great makes Maury look like garbage read more

Offered me 10K less than everyone else, and they claim to give top dollar. I will definitely never use them.

I bought a battery from them. When I put it in my truck it was completely dead. So I had it changed and was told it was completely bad. I could not get my $63. refund. Only credit for the yard that I did not need or want. I will never buy a battery from them again. They need to change them and check them before puting them on the rack for sale. read more

I've been coming here since 2001 I went yesterday and was charged four dollars. I went to the vehicles I was looking for & all five of them were completely stripped down. Many many rows empty. They definitely need to get some new inventory. when I came back through the checkpoint, I let them know that the cars were stripped clean, and all the girl could do was shrug her shoulders like she didn't care. Im definitely not coming back around here anytime soon. read more

Big place. American, Import, sedan, SUV, and etc cars in an open area for you to walk and see what you need. To go in, have to sign a waiver at the front and pay $3/person to go in. read more

See all

The employees had the doors locked and denying people entry at 4:10 PM... damn near a whole hour before they close. Drove an hour and a half straight after work to be shown that horrible customer service not only to me but other potential customers as well... Lazy! read more

Avoid this is scam company you pull your own parts they get all your information recently including your picture then they charged me $37 for a part that is only $25 new online also none of their cars especially San Jose they are on orders they used to be on order you can find Nissan's in Toyota and you can find Kia in Nissan line very unorganized rip off company I would never walk in there anymore read more

Zero stars. Employees are rude. Cars are not well stocked, lame inventory. Employees are rude. Did I mention that the employees are RUDE? Get a new staff. Someone else mentioned this... oh wait, EVERYONE else mentioned this. If any management sees these reviews, time to do something about it. Who runs this place? Awful. read more

they charge twice as much for used parts you have to remove yourself vs. buying it brand new and having it delivered!

This was my first going to pick n pull and boy I'm disappointed. The inventory isn't that big. And the prices are mad crazy. Selling the pieces more expensive than brand new. I get you have to pay for shipping for most of the part but is worthy knowing that you don't have to spend hours to take one piece out of junk car and then pay for it like it's new. read more

I love this place. Anything that fits in your pocket is FREE! I tried to buy a sie mirror, but it was more expensive then eBay so I offered a price. The cashier said we don't negotiate. I said no thanks and she violently threw the item on the junk pile. read more

Do not trust the price they give you when you call. I gave them all the information about our car and they looked it up by the VIN number. They quoted $160 without towing and $130 with towing. Our insurance has towing so we had it towed. They gave my husband $60 without an explanation. Do not trust them! read more

Guy who runs it is a d bag! Half the people that work there don't know the difference between a bolt & a nut

I came back to return some parts within their 30 day window, for store credit, but was not able because the paint markings they make are sloppily made and then they claim they can't read them. Make sure when you leave to have all the parts marked clearly and wait a bit for the paint to dry. Make sure they mark the distributor and the cap separately even if they come as one piece. Very rude customer service. Lazy workers. Long lines but some of the workers just do nothing instead of working the checkout. When you return something they can't issue a return receipt. They charge separately for core which they should not on used parts. Their receipts are difficult to read. The yard does not have signs to show the row numbers. Many parts are way overpriced, like a 2 feet thin water hose $9, which I can buy new for less. Overall I give them a failing grade. read more

Our car got stolen here. How it got stolen could've been prevented.. but when the cops finally found the car and we got it send back here to pick up our check: They were still running things the same way which wouldn't have prevented another stolen car situation with another drop off person. They should've been liable. We spent hours stuck here. And they couldn't figure out where the car went off to.. I'm not even upset to whoever stole the car. It's about the time wasted, it's about inefficiency, and incompetency that could've been avoided by the people who were on the clock here. read more

The used window handle for my p/u truck costed $10 while a new one costs only $15 on eBay and they would ship it to my house.

Terrible company! I sold my car to them and received an email with a $417 offer for my Honda Accord. They sent a tow truck with a $258 check. I called and the woman said it was a mistake and it would be corrected. They sent a tow truck the next day with the same $258 check! Hope someone in the front office voids the check. I decided to donate the car. read more

Some parts are really expensive, it makes me feel I got rip off after I leave the location. Good Customers service is not something u will find here. read more

Bad customer service need to teach workers how to have manners management need to how to respect and they should be handing face mask to people instead of saying they two 2$ at the taco truck DO NOT COME HERE THEY JUST WANT UR MONEY read more

Pick-n-Pull - Pick n pull trnna take y'all money - Auto Parts & Supplies Near Me - San Jose, California

Absolutely THE WORST staff of any Pick N Pull I've been to. Obscenely RUDE from the moment you enter. Their lack of "customer service" is beyond an understatement, these folks are outright UNFRIENDLY. Location closes at 6PM, with a notice both online and onsite, stating yard closes 30 min prior. Understood. This does not entitle the employees to then roll their eyes upon your entrance to the gate at 5:01PM! As I did exactly this, the attendant on duty proceeded to eyeball me and flicks out "ummm, you've only got like 5 min before we close", and then with a look of utter irritation as I still handed him the $4 entrance fee. He snatches it from my hand and snaps, "you've got FIVE minutes". I just looked at him in shock and said, well okayyyyy- mmhmm. Now completely fuming inside- I muttered "actually now it's 27 minutes, but who's counting" confirming as I look at my watch and walk through at 504. He then barks from behind me, "what was that??!!" Unreal. I just kept walking. You're kidding me right? This dude cannot be serious right now. The audacity!! 5 minutes later roughly 5:09PM, no joke- I hear shouting approaching,.. I look up to find him now cruising the yard screaming at anyone in his sight " WE ARE C L O S E D people, let's GOOOOOO!!!!!!!" At this point, I just can't. I'm so close to walking up to this kid and turning his lights out. Instead, I remain a responsible mature adult and head toward the cashout. It only got worse at the checkout and dealing with the other equally unfriendly and flat out disgusting employees at this sad excuse of a business. All I can say is, NEVER again will I step foot on this premises in my lifetime. NEVER. Epically unacceptable. read more

They charged us for 4 wheels even though we got only 2. When we told them they made a mistake they wouldn't refund our money and would only give us partial store credit for the price of the TIRES. They also were going to make us wait in line (for an hour) just to get the STORE CREDIT. Take your money somewhere else. These people are clueless and irresponsible. read more

the place is a scam... phone prices do not mean squat, when you get there they have some excuse. I think the employees are pocketing the difference. Shame too, Pick and Pull was at one time a good place to get used useable parts. read more

Very efficient process. I was here for the CAP Program. Wait time varies. The first time I retired my car years ago, I was there for about an hour. My parents were there for almost 3 hours. I stopped by last week and there were about 4 people in line. Decided to come back another day and no one was in line. I was in and out in 30 minutes. If you're looking for a place that takes appointments, go to the other dismantler in Palo Alto. read more

This is where you go to dismantle your car if you're approved for the CAP Program. Most clients go to 1055 Commercial Court, which is their main recycling center, and get redirected here. While the site is not pleasant, remember that this is a recycling center. The staff are quite kind and polite, something I wasn't expecting to be honest. I had the unfortunate experience of going back and forth to Pick N Pull three too many times because the first time I had arrived at 4:05pm and they are very strict about the "30 mins prior to closing" policy... the second time I didn't have the vehicle's pink slip. Allow for 2 hours of waiting & processing time. No appointments necessary (or taken for that matter). read more

I sold my junk car here online and agreed at a price of $140 online AND on the phone. We even confirmed the price with the woman that works for them. Then the tow guy comes at my address to pickup the car and my check has $108 on it. They literally scammed me. I went there to correct the amount but there was a 20 people line that wasnt moving at all so I said "f*ck it" and left. Not gonna deal with that for $32. But its VERY unprofessional and felt like I was scammed. I will tell everyone this if any of my friends wants to deal with them. Stay away from this business. read more

The procedure to retire your vehicle it's not difficult but at the same time nothing is easy for some people, like me. I had some questions and I tried the toll free number but it was disconnected. I tried the (916) Rancho Cordova Headquarters but again it was permanently busy. So, the only option I had, was to go on line and type bar.ca.gov and fill up the application. After three weeks (from First of July) I got approved and now I was ready for the "bonus" of my old Infinity of $1,500. One day later, we were heading for Pick n Pull. It took us more than an hour to find the place and when we finally stepped inside the shed (office) one woman was yelling "The computers are down. You have two choices. One is to sit (the seats were already taken) and wait three hours or to come tomorrow". For us the last choice was the obvious. I was heading home with my old car and my friend was following me with her car, back home after wasting more than two hours on the road. The next day, to avoid another last minute surprise we called the Pick n Pull Headquarters to find out about the computers "direction". To our good luck they were up. Back on the road again running two cars with confidence that we are going to achieve our goal. We got there at 10:55 and after I wrote my name on the paper, I heard that it will take two hours. I had only two people in front of me. For the first hour, besides waiting and breathing the dust from outside, the girl called me to put my signature on a few papers. I went back to my chair waiting for the other "promised" hour and breathing more dust and cigarettes smoke coming from the open door. At 1:10 the girl called my name to tell me that my check is ready. Then she mentioned that I need to go to the DMV to give the pink slip. I said "another two hours wait?" and some other guys standing outside said "no you don't have to go, just mail it" One star for the service and one star for the check.   Then I called my friend to come to pick me up (waiting few blocks down the road) and when she got there and she heard me complaining about the experience that brought me back to the army hazing days, she reminded me the silver lining. Her remark was "hold on a second, when was the last time that you got paid $750.00 per hour?" I said "it never happened". Then, I start smiling and thinking "may be life is not so tough as I thought". Thank you Infinity that you took me, to one million places safely, for the last 16 years. read more

So, this place is good for those who want to save money and know how to find what they need. If you're clueless, this is going to be a disaster! You have to find your own part, bring your own too. Most of the parts are not in order or where their supposed to be. But my friend is a mechanic and he finds what he needs very quickly because of experience. The prices are quite high for being rusty old parts but it's even more expensive to pay for dealership prices so I give them a 3.5 stars! read more