Salea manager Alejandro Sandoval had a difficult time having a challenging conversation. We were discussing an exchange of a car I purchased from Carmax Capitol Expressway. Alejandro became angry and made a scene in the middle of the sales floor. Alejandro then "removed" himself from the conversation and refused to finsih the exchange he promised, in writing. It seemed that Alejandro was angry because he made a promise to exchange the car... again, in writing. From my experience, this companys San Jose Capitol Expressway location, makes documented promises that they refuse to keep. read more

Just sold my car here, and the experience was better than expected. First, after looking at some competitors, the quote was highest here. Although I was not expecting to get the full quote (almost 1.5 times as high as the Kelly Blue Book value), I did! This was such a delightful surprise, and I'm still smiling about it! Logistically, the process was streamlined throughout. I was even able to get an appointment the same day and didn't have to wait too long for my car to be inspected. If you are selling a car and end up taking the offer, keep in mind processing the transaction and completing paperwork takes about 90 minutes. Thankfully, Car Max is close to shopping centers off Almaden Expressway with some good stores to help kill time (e.g. Costco, Whole Foods, Peet's, Starbucks, Chick-Fil-A). Service was friendly, efficient, and professional. So glad I came here! Also, the lobby has complimentary wifi and coffee. Thanks, Car Max! read more

We purchased our car from CarMax Capitol Expressway 7/5/25. After driving an hour and 30 minutes home, we discovered the fuel gauge was not working. One day later, we checked the air pressure in the tires and they were all four-five pounds of pressure below normal. One tire cap missing. This gives us concerns that the company did not meet their obligation to thoroughly inspect the car we bought. We have no assurance that something else isn't right at this point. We aren't confident the company will fix the issues without us returning the car. We may have to return it and go elsewhere sometime in the future. Things they did well to their credit was giving us good value for our trade-in and courteous if not timely service. read more

After 6,000 miles the car has been taken to Honda dealership. Piston rings failed and timing chain is broken... check your oil regularly and have it inspected very very good when you buy from them. Haven't bought a car in a long time and since I've gotten it. Been in the shop twice and now looking at a 2500$ inspection plus labor ... read more

CarMax - The car shown is how it looked online. Has the rain guards when test drive was taking place. - Car Buyers Near Me - San Jose, California

Christina made sure I was absolutely happy when I left. Cassandra was patient and caring as I made my decision. Five read more

CarMax - My new to me truck. - Car Buyers Near Me - San Jose, California

I found a car using the internet. CarMax brought it across country to San Jose. The test drive and signing the documents took a little over an hour. Now I am a proud owner of a four year old Subaru. read more

CarMax - Car Buyers Near Me - San Jose, California

Everything! No haggling, excellent service. Couldn't have been any better or any easier

This company has horrible customer service. I called in to get some simple information about the car selling process. The person who picked up the phone was very rude and literally wanted to ask me a series of 20 before even answering a simple question from me. I would not recommend this place - they clearly don't care about what the customer wants read more

To be honest, my experience at this Carmax was incredibly positive despite reading a lot of the negative comments here. However, I also understand that everybody's experiences are completely different. This specific review is for Frank, Jazzmine, and Melissa. I came in wanting to buy a new Honda fit, as well as sell my old mini Cooper. Frank was our main sales person, he was very thorough, communicative, and patient in answering any questions that I had. Very straight to the point, no bullshit, which I appreciate. He treated us with a lot of respect , which I truly was not expecting after reading all these comments. We test drove the Honda which went pretty well and I was happy that day for the most part, so I ended up getting the car. That same day, I wanted to sell my old mini Cooper, but upon looking at the paperwork with Jazzmine, realize I was missing a power of attorney that needed to be mailed out of state. Jazzmine was incredibly clear in explaining all of the paperwork and what I needed, she walked through everything with me and allowed me to ask questions, and she prepared all the paperwork that we needed to get filled out that was missing, highlighting clearly all the places that needed to be signed or notarized with a highlight marker. I can tell she's very thorough because she even printed out two different DMV forms with different names on them because both names were on my title. I was able to get the paperwork back within the week, and finally sold my mini Cooper, the appraisal staying the same even after I had to get it reappraised. Fast forward, I bought the Honda fit and a week later I realized it simply wasn't for me. I remember Frank had told us about a 30 day moneyback guarantee (or 1500 miles), so I brought it back to Carmax exactly a week later, found Frank again, and told him I wasn't happy with it. With no questions asked, he started processing the paperwork and brought the Honda fit back to be reevaluated and checked. he honestly didn't even try to convince me otherwise and really respected my decision, making me feel really heard as the customer. Mellisa helped me with all of the paperwork when it came to returning the car. It was the end of the day on a Sunday, so I'm sure she was eager to go home, but she still treated me with so much respect and was so kind to me throughout the whole process, even though I was clearly impatient and ready to go home as well. At the end of the day, I got the money back from returning the car and also made the extra money by selling my mini Cooper. I guess I wouldn't really say the review is for the actual cars at Carmax, but more for the people at this location because these three individuals really stood out to me through this entire process. Perhaps I just got lucky with the people that I interacted with, but I was genuinely amazed at the customer service and would refer any of my close friends or family to any one of these three people. read more

Just don't do it. Had an appointment to test drive a vehicle, waited over 50min and there were still three people ahead of me who were also waiting with appointments. If you want to waste your time then go for it. I get it, understaffing happens but then don't book appointments if they're not going to be able to properly execute them. I left without even seeing the car. read more

I recently purchased a used car from CarMax located at Capitol Expressway in San Jose, CA. I quickly learned that they misrepresented the vehicle and had not completed a 125-point inspection. There were several safety issues that I had to have resolved; still fighting to get these things fixed. The operations manager, Joel, is always "in a meeting" when you call to speak to him. I overheard one of the females in the business office say, "yeah, he wants us to say he is in a meeting" whenever he gets calls. I reported the dealership to the AG office. I also learned from researching that there are 36 states that have filed lawsuits for the very same thing, including but not limited to, not reporting safety recalls. I strongly DO NOT recommend this specific dealership. read more

If you need to sell a car in a reasonable and convenient amount of time, I would look elsewhere. CarMax offers good prices but the process to sell requires you have 2 to 3 hours free to kill. It's because they are horribly understaffed and I'm guessing management tells them to say their wait time is always 30 minutes. That's even with an appointment. I'd recommend using an online service where you can just stay home. read more

I had a really good experience with selling my car with CarMax at the San Jose location. They gave me $1000 more than the Kelly Blue Book trade in value which was a great outcome. I did the instant online offer, and the final price after their in-person appraisal was the same as the online offer, even though my car had some dents and rips in the seats. Isaiah handled the paperwork and made it quick and efficient. read more

Sold the car used by my son who just graduated from college. The process went pretty smoothly even though we do not have the physical registration card. They got all info online ( thanks for the DMV at California). Both Daniel Ross and Shelby were awesome agents! read more

We love CarMax! My family and I have purchased cars at traditional dealerships, and feeling like they always pressure us to buy/add things on. And to add, youre at the dealership for an entire day. Well let me tell you! CarMax is just the opposite. For the first car we purchased at CarMax, the Honda CRV at the lot was not what we wanted. They encouraged and helped us look for other ones and paid for the shipping of the car from another city. Again, we felt no pressure! They asked what our goals are, our budget, etc. A week after, we finally got the CRV we wanted and drive off with the car in less than 3 hours!!! Got our second car Infiniti Q60 there and did not even second guess where we were going to purchase. Their cars are reasonably/competitive priced. We definitely recommend CarMax!!! read more

CarMax - Honda CRV - Car Buyers Near Me - San Jose, California

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My bro made an appointment at 5:30pm just to see the car i reserved. Its 7:10 pm right now and still nobody helped us. If you're thinking of buying a car here better have a full day coz they take forever helping you. read more

To be transparent: I have never set foot here, this review is for the staff that deal with Home Delivery. I purchased a car online and I elected to have it delivered to me. However, due to the teams mistake I had to redo all the paperwork (they said they were going to contact me for re-delivery; never got their name). After 2 days of waiting for a follow up I called corporate, and they were able to assist me... read more

It's best to make an appointment online, It's easy and fast. Arrive to our 5pm appointment early so we just walked around and was seen within 10 mins. Our sale associate was Bryant. He was super nice and friendly. Great customer service and very helpful. He answered all our questions and was very patient. He helped us make the right choice and wasn't pushy at all. The whole process only took two hours which I loved because compared to other dealerships you can sit there was hours. read more

CarMax - Audi A3 - Car Buyers Near Me - San Jose, California

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Never buy a car from this place. It is impossible to speak to anyone about any issues. I have been waiting for a reimbursement from them for over 2 months when they promised me it was already sent and I would receive it in 2 weeks. I finally was able to talk to a supervisor about this and all he had to say was "sorry we dropped the ball" Also if there is any issues with your car after you purchase it good luck getting anything fixed... had to take my car to car max 3 times to prove the fog light was lose from the front fascia when literally anyone could realize it's not placed properly. Literally a joke of a company and their customer service is ridiculously awful. I wouldn't recommend carmax to anyone and will avoid this place at all costs moving forward. read more

Carmax was great purchasing our car. Terrible communication when you need service. Might as well not even use the warranty because nobody will ever call you back. We have called and left messages multiple times and have yet to get a return call, this is incredibly frustrating. read more

Probably won't buy another car here again. Terrible service up front. They make you wait hours to buy a car while all the employees are goofing off and hanging out while customers wait for ever. They seem like they don't want your business. almost like an Apple Store. read more

After driving my new car for about a week, I realized that it was not the car for me. Nothing was wrong with the car it worked perfectly fine but it just wasn't a good fit. Knowing about CarMax's "love your car" guarantee, I went online and found another car. I called in and got the car shipped to the Capitol Expressway location. Omar V. was extremely professional and friendly. He walked me through the return process - which was surprisingly very quick, set up a test drive, and got me into the car I selected online in a matter of a couple of hours. Before exchanging cars I was a fan of this place -- now I am a super fan! read more

I was approved for a loan of 15k. i brought the loan to carmax and they showed me a car that was 15k before tax, 16k after, but they said i could cover the difference as long as its not on a credit card. i got the buyers contract for that car and drove an hour where i do my financing just to be told that that is not true since the total cost of the car effects the percentages on their end. cool, waste of time. so i found a car online at a different car max but could pay 100 dollars to get it shipped to this one. i went back in person to this carmax and told them i really didn't want to put any more money or waste any more time on a car that isn't going to work out, and asked if i could get that fee covered. the representative went to speak with the manager and came back and said "don't worry, if you pay for a car to get shipped here and don't end up liking it, we will refund you your money" and i said "the full 100 dollars will get refunded?" and they said "yes" so i said "can i get that in writing please." and they "don't worry, it's our policy." i then wait a whole week for the car to get here. finally got message that its arrived. i called to make an appointment to go look at it, but mentioned getting refunded if things don't work out and was straight up told "that's not true, i don't know why someone would tell you that" i was then transferred around to three different "customer service" departments and was now just told that they will "reach out" to me. not only have i been given misinformation multiple times, but now have fallen victim to shady sales tactics. at this point i don't want to give any of my money to them, these people are uncoordinated and shady. i better be getting my refund back so i can take it somewhere else because this is absolutely ridiculous. wasted an insane amount of time and gas just to get what feels like purposefully lied to multiple times. i'm absolutely pissed off at the moment. read more

I was very happy with my experience at CarMax. I got an offer online for my car very quickly and when I got to CarMax there was no haggling over the offer. Cassandra, who finalized everything, was very professional, friendly and courteous. I will definitely use CarMax again. read more

We came here to purchase our Honda pilot. The customer service was good, we had a good experience with the representative. After we purchase the vehicle, we realize that we overpaid on the car by at least 7000. They gave us a three month period to bring the car in if there were any problems. As soon as we got off the lot, we started seeing all of the problems. There was a drag when we accelerate the car. Windshield wipers were not wiping, there was a small hole that became visible in a different lighting than when we test drive on our windshield. There was a hole in the seam on our passenger seat. The window was dragging when putting up and down . I called Carmax and they were able to address some of these issues. I ended up taking the car to the Fremont Carmax because it is closer to us. Then the car started having other issues that I reported to their team. They said they would call me back and ended up not calling me back so by the time I had a chance to call them back, they said it was past three month timeframe. But if they called me back on time, it would've fallen within the timeframe. The driver seat base is cracked, there's a weird texture thing on the hatchback that's peeling off, the hatchback falls down on me while I'm getting my groceries out. This is really not acceptable. I reported these things before the time period was up, but they did not address them because they weren't able to have availability for an appointment and now I'm left with a car that's falling apart. I would not recommend purchasing from Carmax. read more

This place is terrible. Last year I came for a test drive. You have to send them your insurance information, they copy your license and all kinds of verifying info.... just to take a test drive. Most dealerships they copy your id and your good to go. Nope, took about an hour just to do a 5 minute drive, literally. I tried a Toyota Tacoma and went up the street and it wasn't comfortable so I came right back. Of course pushy trying to sell it. I told them it wasn't comfortable, thats why I am back so soon. My Aunt had said that carmax had offered her about kbb value for her truck she sold. So we brought in my dads 2022 Ford Maverick. He has over $10k of extras on it and the receipts. Kbb stated $39k and that was without all the extra things put on it. Even kbb dealer was $30k. We literally wasted 2 hours for nothing. This truck is immaculate, literally, Brand new and they offered $28k. I was like, that is the same as spitting on me.... the disrespect. I definitely will never come back or recommend this place. read more

Called to get an update on my vehicle i purchased, and is going through quality checks, was helped by Najaiah and she was wonderful and had great customer service. Pointed me in the right direction and assisted me with the information i needed for my vehicle. 10/10! Thank you Najaiah read more

Sales went well. Had a very rare car shipped from Texas with no issues. The salesmen worked with me on some damage to the seals (covered under their 90 day warranty). Would have given five stars, but it was hard to make a service appointment and I had to just show up in person to make one. But other than that everything has always worked out well! read more

I went in feeling like it would be scammy, but actually it's a really professional and streamlined process. My Mazda lease was maturing and the car had accrued equity, so my best financial option was to have CarMax pay off my lease and give me a check for the difference. Their offer was significantly higher than what the two dealerships I was working with were offering. I'm docking a star because they grossly underestimated how long it would take. If I were to do this again, I would drop my car off and have them call me when all the paperwork is done and not have anything else planned so I don't feel rushed. They do have wifi and the lounge is comfortable, so at least there's that. And everyone I interacted with was very friendly too. I'm impressed with how smooth the process is overall, but wish it didn't take so long. The upside is that I walked away from my lease with a check for $3800 in my hands and didn't have to deal with the dealership, the bank, the DMV, or anyone else. Would do it again. read more

Big thank you to Tracy! I started out with a test drive appointment only to find out the car battery was dead, came back Tracy ended up helping get to test drive the car. She did all she can in order to make my experience much better! By being kind, she was able to change my mind & I ended up making the purchase the next day! Thanks Tracy for all the help! Definitely would recommend going to her when you're here for the great conversation & service! read more

The value of the car as determined on their website via Edmunds was relatively high and seemed fair. But when we brought the car in, they said the car was beautiful, etc. but the value was 20% lower than the value Edmunds indicated. So their MO was to indicate a high value on their website then give a lowball value when you show up. A very annoying experience. read more

Thank you to Frank! Great guy and helped me a lot with his great customer service! Wasn't rushing me to buy and was giving great advice and great words of encouragement if you go to this place Go to frank! read more

Make you wait hours even if you have an appointment set. What's the point of making an appointment?

Worst customer service I have ever experienced! 90% of the employees are rude and incompetent

Currently waiting after having a so called appointment. Got an offer for my vehicle which was fair but they could not reach the finance company for my final payoff. So was told to make an appointment. Made an appointment and arrived on time. The appointment they had was to inspect my vehicle something that had been done the day prior. Now I am told it will be at least another HOUR before they can be seen. Awful people rude. Choose private sale before this if you can. I wish I had. read more

My experience here is limited to getting a quote on selling CarMax a vehicle. This process was painless, but their offer was very low. I sold my vehicle to another dealership for $7500 more. While waiting for my cars appraisal, I walked the lot and there is a huge selection. I was able to spot body work on several of the vehicles offered for sale, so, as usual, buyer beware. ALWAYS have an independent third party inspect ANY used car. Good luck! read more

Aside from the greeter/host and the agent I was working with, I am appalled by the professionalism of the individual who "test drove" my vehicle to check for mechanical issues. When I returned to my vehicle after the appraisal, I noticed that the driver had disconnected my DashCam without consulting me. Upon requesting to speak with a manager, I encountered someone who appeared to be intent on intimidating me, was disengaged, and dismissed my concerns with the excuse that "the driver did not want to be recorded." There was no signed agreement, liability form, or verbal understanding indicating that a test drive was required for the appraisal. read more

TLDR: Decent, if you don't value any of the niceties that come with buying a car, such as a hi, welcome in, and thank you, and only appreciate a decent price. We purchased our first CarMax car last week and had a few pros and cons. The no haggle pricing and warranty is awesome, but we didn't realize the trade off for this. Maybe it's because they don't work on commission, which I thought was a good thing, but they move slower than my 87 year old grandma. We spent over 4.5 hours there and our sales person manufactured a delay, ironically at lunch time, to see us again 30 minutes later. We ended up with the result we wanted, but it felt a bit like a death by a thousand cuts and we escaped with 993 cuts. #LoveMyEV6 read more

It was a smooth experience. The only thing I have any complaint about is not receiving a promised full tank of gas. They made up for it by power washing my van before we left the lot. read more

CarMax - Ram ProMaster 1500 - Car Buyers Near Me - San Jose, California

Overall experience was okay. Even with an appointment it is like the DMV- be prepared to wait. At least the restrooms are clean and the restroom door can be opened with your foot versus hand on the way out. Everyone was in masks, sanitizer was all around, and there were shields and clear signage. I highly suggest to schedule an appointment online and then go to the curbside appointment if you don't want to go inside. Finally after 45 minutes someone came out and greeted us, took the information and we waited again for 30 minutes. An assessor came out to inspect the car and after another 30 we had an offer. It is slightly lower by a few thousand dollars so I suggest shopping around. Their offers are good for seven days. read more