Great service department, I brought my vehicle here and even checked out some Subaru's while waiting. I did not know they built such a great car, I may have to pick one up soon. read more

The service guys at Camelback Subaru are great! Kyle and Robert are the best! Always helpful and honest and I never feel like I'm being ripped off. read more

Went here for a test drive, and honestly wasnt too put off at first. I mean, the guy who initially showed me the car was pretty laid back, and the car was not bad, right? Pretty quickly this place started showing it's slimey side, though (and way more than your "regular car dealership" slime). If you simply ask not to be upcharged $3000 for "dealership accessories" consisting of complete nonsense that you do not want, they put on this crazy act - as if you are trying to rip them off and waste their precious time (although the acting could have been better to be honest). Anyways, fast forward a millenia of nonsense negotiating by $2 increments and you may be lucky enough to get the "director" to come shake your hand and talk to you directly - oh goody! He presents me a "once in a lifetime deal" of several grand above MSRP for a basic trim, once again, with absolute nonsense 'additions' that I did not want. I acknowledged that this was still an unfair deal, and was told that I wasted his time, while he proceeds to act in a very childish and disturbing way, such as loudly declaring "You're not Subaru people!!" and pointing to the door. I unfortunately don't remember his name, but he was the heavyset older man who seemed to be in charge of things there... somehow. I will be sharing this experience with everyone that I know, and I hope that those who read reviews actually see that there are a lot of people who can see through Camelback Subaru's shady practices. Please be careful when buying a car and do not fall victim to their pressure. read more

Bought a used Subaru and had all of my services done at this dealership. It was refreshing to go to a dealership and not feel like you're being sold to. So either they are very good at it or they are genuinely helpful, which I feel is the case. I'd highly recommend them for service work. Subaru's are great cars too. read more

I would recommend asking for Lenny R. Best car salesman we ever had, no high pressure type of guy. Just bought our second Subaru from him. Tell Lenny, Tom from Michigan sent you. read more

Got a good price on a new Outback on Memorial day weekend. Been thinking about the purchase a long time. Used Consumer Reports to secure a good price and Camelback Subaru followed through and made it even better than that price. I first drove one of these a while back and then the calls started coming. I asked the salesman, Lenny, to limit the number of emails and phone calls made to me, and he did. A good thing. Reliability is one of the biggest things Subaru has over other brands. More important than extended warrantees, which they want to sell you, too. All the car dealers do. read more

Couldn't have had a better experience buying my car. First off I've been to just about every dealership on the Camelback auto mall, which was very intimidating at initial glance, however I was determined to give one of them my time, business, and cash as my 1996 BMW 318i I finally gave up on me (Parasitic drain, overheating, and a couple other tedious issues, I felt my money would be more productive elsewhere) As a first time car buyer I went through extreme high pressure sales tactics which I could pick up on easily, most of the salesman were showing me cars out of the price range I asked for, and when it came to the negotiation table with the pen and paper, all others were unwilling to negotiate on what I would buy the car itself for, and tried to negotiate based on what the monthly payments would be, and wanted to run my credit before I was completely sold on the vehicles, so therefor no prices were were flexible. Other salesman just pitched whatever without listening to my needs, or calling me in to look at random vehicles which weren't on the list I gave them I was looking for. See my Nissan ABC review for details. This was all changed when I met Thomas at Subaru, I found a vehicles, told him my I wished my sister (A personal banker, and my brother (A mechanic) to look over the car and the deal, and that I wasn't running my credit until I knew it was a deal and that I was buying for a fact. Once negotiating I fell into the monthly payment figures pitch myself, Thomas stopped me and said "Forget those numbers, and directed me back to the price of the car itself (For negotiation purposes) and agreed to the terms of what I originally stated and knew I would need a little time to consult with my family. The next day I had my sister down and brother and worked out the rest of the deal, to my satisfaction and to my siblings it was in fact a good deal, signed the papers, ran my credit, and earned my business. Other salesman could take a lesson from Thomas and his manager Frank, because car buying is stressful, and for my next vehicle I will be going to Thomas for my return business which is more important than a one time car buying experience, in fact has made me look forward to my next car buying experience with them, which will be years down the line, either way for a dealership to make me feel this good about my purchase is phenomenal, and if you stop in talk to Thomas, he will take care of you, he is a person rather than a car sales robot, and you will see that too. Makes me happy to say, I'm a Subaru guy now. read more

Best car dealership I have ever dealt with. From the time I purchased my car to all my service trips I have been happy with every visit. I will defiantly purchase another Subaru from them. The service department is very knowledgable and gets you in and out faster than any other dealership I have dealt with. read more

I recently relocated to Phoenix from Houston. One day the indicator light came on in my car to tell me the car was low on washer fluid. Was driving down Camelback & saw the Subaru dealership & service department across the street. Was surprised that the service advisor, Abel, responded immediately to me asking about the replacing the fluid & connecting the Bluetooth component of my phone. No charge, just super service. Two months later another light came on alerting me to low tire pressure. Without hesitation I called Camelback Subaru to schedule an appointment for oil change & to check the tire pressure. After checking the database, Abel informed me that I had never taken advantage of the Free service package that came with my Subaru. I really had no idea about that, my car salesman had not informed me. So for the last 3 years I had paid for my oil changes, etc. at my neighborhood car service spot. Abel had everything checked & replaced if needed like windshield wipers which weren't working well. Tires rotated, oil change, replaced cabin filter, performed multipoint inspection & indicator light replaced were all included in the service at No Charge, then he had the car washed. My car is not only pretty but all the little nuances have been tended to. There's a nice reception area to sit & wait where I visited with one of the salesman. In summary, this is the best experience I've had at a car dealership service center. A big plus is the easy location too. I love my Subaru & am excited about this great service center. read more

Bought my car here 4 years ago, came in for service, Kyle was great to deal with.

Very good car buying experience at Camelback Subaru. Bought a 2018 Subaru Outback for my wife as a push gift. Great help from JB and Elisha. Would come back again. read more

Camelback Subaru was fabulous.. Santos was a fabulous salesman, absolutely loved the service. The financial guy Alex, had s super personality and kept it light. The manger was nice too.. I will buy another Subaru at Camelback Subaru any day. Totally great guys.. I'm a single parent and they were fabulous to me and did not try at all to rip me off. They made my son feel important as well. Go to Camelback Subaru you will not be sorry that you did! Santos.. Great Great Guy! read more

My attempted car buying experience was not so great. They tried to throw on the Camelback buyer's package (unaffectionately know as the 'Camelback difference' by other dealerships) which depending on the mood of the general manager and how much money they think you're willing to dish out can vary from $400 to $1700. It includes window tinting, some paint protection junk, some anti door ding junk and nitrogen in the tires which is a completely useless option. Try to negotiate all this stuff out and get the window tint thrown in for free. read more

Grant helped me out so much when I had such a bad day after a car wreck. Grant was great at communicating with me all the details for what I needed to get things taken care of properly. Grant also got me loaner car and gave me two Lyft rides on the house to get me around since my accident. I am forever grateful for the awesome service thus far! Highly recommend the service at this dealership! read more

My husband and I bought an outback from Camelback Subaru a few years ago. When it was time for our 30k tune-up we were shocked to find it was $700. For a tune-up. When we asked what could possibly cost so much in a tune-up, the service manager was rude and condescending. We ended up going to a different Subaru dealer where the exact same tune-up cost $275. We asked if it was some sort of special or if that was the normal cost (apparently Camelback just chooses to charge over twice what other dealerships charge). We were tricked into buying Zactec--they make you think it's a great deal but literally no service person (at Camelback or other dealerships) even know what you're talking about when you bring it up. We recently moved out of state and Camelback reached out to us about trading in our car and getting a new model. Since we wished we had gotten a few additional features the first time around (moonroof, tow-package, more user-friendly color) we made the decision to go for it. My husband spoke with a salesman several times over the course of the next few days, where my husband made it perfectly clear that we didn't necessarily want a new car but would be willing if we were able to get the features we wanted. We were assured that it wouldn't be a problem, that they had "our car" exactly there waiting for us. So we bit the bullet, arranged childcare and spent our day off driving five hours one way across the desert. When we arrived, "our car" was parked right out front for us (anticipating our SCHEDULED appointment to buy it). After an hour of getting the run-around, we were told that they were really sorry but they had just sold the car and that it was the only one like it in the state of Arizona. The state that we no longer even live in! The state that we just drove to to buy THAT car! When it was made clear that they expected us to pay ten thousand dollars more for a car that had the features we wanted (along with a ton we didn't) and that they used "our car" to lure us in, we left. The manager didn't come over to apologize or even speak to us. Nobody bothered calling us to make sure we were still coming before they sold the car promised to us. When we were understandably upset, we were told we should have made a deposit on it. What?! Nobody mentioned a deposit and we thought driving across the desert was commitment enough! If you're going to buy a Subaru, go somewhere else...ANYWHERE else. This place is the pits. read more

I purchased my Subaru from Camelback about 2 years ago. Well just last week and at 42000 miles my air conditioning went out. I also had an issue with the passenger air bag light and the driver seat was loose. I didn't purchase an extended warranty only because I figured that Subaru's had a reputation of being reliable and if anything failed after 100,000 miles I would be fine with just paying for the service since I would have gotten my $$ worth by then. I had taken my Subaru to Surprise Subaru for oil changes, but since the air conditioner was a bigger issue and I had bought it at Camelback I figured if there was anything minor wrong with it they would do me a favor and take care of me since I was barely over the 36000 miles warranty. So I took it to them and the first thing is they said they would charge me $136 just to look at it. So I reluctantly agreed but I needed my air conditioner fixed so I was ok with that. So about 3 hours later the service rep texted me a list of issues that they found. 1st he said the Orings were bad and that was the issue with the air $285, then he said the front driver seat was loose and it needed a bracket, $830, then he said the passenger cushion was bad and that was $850. I was flabbergasted. I explained to him why would you charge me for the bracket when that sounded to me that that was a part defect. I never heard of a seat bracket coming loose. I told him that that sounded like a recall item since if that bracket would break while in an accident that would leave Subaru with a major law suite. Then he said that the cushion was reason why my car kept on throwing air bag errors. I also told him that sounds like a defective part. So he said there was nothing he could do, that's when I decided to call Surprise Subaru and explain to them my situation I was having at Camelback. The service guy Gil said that because it was just ORings he would take care of it for free. Then I explained to him about the oyltger issues and he also said he would take care of them also for free NO CHARGE. Now that's customer service. I immediately called Camelback Subaru back and told them not to touch my car and that I was taking it to Surprise where they would take care of it for free. Even after I told the service guy at Camelback that he didn't care he was like ok come get your car. So I told him that my mom was looking at purchasing a Subaru and that j would be sending her to Surprise not to Camelback as I had originally told her to go. So I'm short take your Subaru to Surprise, it may be a littler le out of your way but it's worth it. read more

Be advised: do NOT go to this dealership if you want to avoid harassing phone calls. I visited the dealership to look at a car and the salesman was very nice, but then for the next month I got phone calls nearly every single day, and sometimes more than once in the same day, trying to get me to come back in and make a deal. read more

Today will be my last day there. In the last year they have taken to having a salesman call you when you are there having your car serviced to see if you want to trade in and buy a new car. On top of that, today a new salesman came out and also gave me a business card while I was waiting for my car to be serviced. All I want is to go in and have my oil changed, not work to avoid salesmen. I'm done. I've owned Subarus since 2003. Stop schmoozing. It's tacky! read more

I have always received nothing but the best of service from Shawn Strickland and Robert Frank. These two are why I always return to Camelback Subaru for service. I now have my third Subaru wagon, a proud customer since 1992! It is the people who make your service department such a great place to do business. read more

Thank you Shelby for an amazing car buying experience in less than one hour we were singing and for the payments mom wanted..

USED CAR SALES Avoid this place! I came in for a car that was advertised on the internet for just $10,988. I typically expect to pay about 10-12% more for docs, tax, tags (after trying to work a little bit of a discount off the "sticker"). The first offer put in front of me was approximately $14,800. That is about a 26% markup! There was a $2700 "Dealer accessories" fee added on. Wait, why wasn't that part of your auto trader price? Why wasn't that disclosed before I wasted my time and that of the staff of this used car lot? I was really disappointed that the salesperson/manager Jamel (sp?) could only tell me it was for nitrogen in the tires & some sort of paint protection on the car (he quoted me "$500 for paint & about $50 for nitrogen...where does the rest of the $2150.00 come from). Couldn't tell me anything else done to the car. On the carfax (online) it stated they had done an oil change, tint windows, fixed tire...but I expect a few of those things done just to be able to sell the car. I got all the bad lines in the book during a 3 hour process that ended in me walking out. I understand the used car business is difficult because there are a lot of details to know about a lot of different cars. For the staff, be able to recite what that fee is (i'm sure it is standard added fee). Have a TRUE Price advertised for your vehicles. This isn't bad blood for not buying their car... there are100's out there. I just didn't appreciate going in for a $10988 and having $2700 added without a detailed explanation or it added to advertised price online to begin with. This is meant to warn the buyer and give feedback to the dealership. Felt like it was a BAIT & SWITCH situation. Will never go back for used or new! Oh, and we do drive a 2013 Subaru Outback. We will keep our business at Scottsdale Airpark even though we recently moved 5 miles away from this dealership. read more

I telephonically inquired about a new Subaru Forester advertised online. The Sales Rep (wouldn't even give me his name!) wouldn't discuss price, despite other local dealerships being lower for the exact same vehicle. After asking a few more questions, he yelled: "you are rude" and hung up the phone!!!! I wouldn't do business with this dealership if they GAVE me a vehicle! Obviously they don't need my CASH. I will be sure to tell everyone in the office, neighborhood, gym, salon, spa, etc. about the rude staff at CAMELBACK SUBARU. Went to Peoria Subaru and had an EXCELLENT experience purchasing the same vehicle! AWESOME sales, parts and service staff. A family-owned business truly does make a difference! read more

To make a lond story short, Arrives at 11 am aT on 5/15/17 at camelback subAru The saleperson told me he did not have a white car for me. I told him i wanted to buy a white crosstrek that i saw on his website one hour ago but he told me it did not work that way. because it s online at 23500 does not mean you can buy one here for that much because we have add on 5000 + . we have a red he said for 28000.No class No manners just a dumb saleperson.I was in my sweat driving my 86 cj and i look like a poor men. So i went to autonation in scottsdale bought one at the price i wanted and found out they traded the car from camelback subaru. big liar big idiot. If the GM of camelback subaru wanted to double check i bought my white crosstrek on 5/15/17 from Dakota who came to pick it up at your dealership around 2pm. Your website does have any contact info of the staff, that s says a lot ( tired of complaint perhaps) don t waist your time there..go to autonation subaru scottsdale... read more

Do not go there, they are dishonest. I went with my family to buy 2017 Subaru which has not come yet. I give them a trade in and we agreed about the trade value ON CONTRACT and they took a deposit. Waited for few weeks for the Subaru to come and when it did. I went to them then he asked me for the trade car key to give it to used car advisor. At this time I know there is something fishy because we agreed already. So they took it and as I expected the manager came back to me with excuse to reduce the value of the trade. I told him this is the same car you saw and DROVE few weeks ago. I told him forget it I am going to another dealer. Think about it if they change word and they play games before we even get the car how about in the future and how about if there is a problem with the car. Dishonesty is what I hate in my life. So DO NOT GO THERE. We waited for them , we wasted our time and at the end they breach the contract that we signed with them. It disappointing when it comes from a manager, people always expect manager to be held accountable for contract and for word. read more

I'm actually waiting for my car after an oil change. I'm never coming back. $75 for a synthetic oil change is ridiculous. No tire rotation no other service. Not to mention lack of knowledge on the vehicle. You should know if the vehicle takes synthetic oil. I wonder if I didn't say anything what would have happened to my car. I will happily make the 20 mile drive to where I have taken my car for years. Cheaper, better quality, better service. read more

Minimum I could chose was 1 star, wish there was a way to give 0 star rating! The worst ever car shopping experience of my life (and I have bought 6 cars so far). Auto trader lists their ad for A 2015 USED MINI COOPER S for $16888. on Saturday 24 dec, I call them next morning but they are closed for Christmas day, I checked on their own web site and yes the car is there at that same price so I shoot an email asking for OTD quote and copy of carfax. Next morning 2 sales people (Justin Teresas & Michael Reiter) call my home and leave 2 messages before 8:30 AM. So I call each of them back and request the same information I had requested over email... crickets for next several hours.. Only after calling the GM (Joe Espositos) at this dealership, do I get a call back at 3:15 PM... I schedule a 4:00 PM appt to come and test drive the car and make the deal on it. I remind him of my earlier requests yet again (OTD quote and carfax). I arrive at the promised time, meet Justin, and check my email to be surprised that OTD Price quote shows about $1300 in dealer add-ons (hmmm?????). Not surprised now that both autotrader and dealer website ads have disappeared. After questioning about it and clearly stating that I do not wish to get any of those add-ons, an extremely rude Guy named Jermaile enters conversation and makes even more rude remarks. I decide to walk out and inform Justin that he just wasted my time, but surprise, Rude Jermaile informs me "you wasted your own time"... hearing all the commotion, on site manager comes in and agrees to honor the internet ad price (after I point that they were running a misleading price ad). Justin I go over the numbers 16888+fees(reg+doc fees)+taxes....I say alright, let's test drive. Justin goes to grab keys....but surprise again...the car itself is not on the lot....WOW In my exchange with Jermaile, I asked "is this a bait and switch?" and his rude response was "bait and switch would be if we displayed one car in the ad but then showed you another after you got here"... Well, in this case I don't know what to call it... "bait and vanish" may be..... I am informed that car was taken to "other dealership" and if a deal is not made it will be back here tomorrow and Justin had the audacity to ask me "would you like to stop by tomorrow?"...WOW...I politely responded.."I thought I had the appointment for today...anyways, I have wasted enough time, I'll get going now" At about 4:45 PM I locate another MINI Cooper S at a dealership in Scottsdale, cal to confirm it's available and within 2 hrs of arrival there I strike a deal on a much nicer car. As I am driving back home... I get a call from Joe (GM at Camelback VW Subaru Mazda) informing the car I was interested in now here and asking me if I would like to come by tomorrow to "take it for a spin". I gave him my honest feedback about is atrocious staff and how they wasted my most of the day and decline his offer after informing him that I already made a deal on another car No matter what you do....STAY MILES AWAY FROM THIS SETUP....It's a trap...I don't even know at this point if the car they advertised actually exists or not!!! read more

My experience was much like the others. I received a call stating that I could get up to 125% for my trade in. I scheduled an appointment after I had discussed my trade-in options and intentions and expectations over the phone and email. When I arrived, I was handed off to a different salesman who had no knowledge of my previous conversations. He was surprised with the information I was told and when he checked on that information, he told me the guys I had been talking to had no idea what I was talking about (Although they did not use the term 'liar' thats what seemed to be implied). I was offered less than KBB for my trade in (125% is a scam to get you in the door) and they tried switching numbers around to make it look like more. They showed me the MSRP cost of the car (even though it was listed as less online) which allowed them to try to tell me I as getting more for my car..so they raised the price of the car by $1500 and then told me I was getting an extra $1500 for my car. Um...no. Overall, very disappointed with the experience. After it was all done and we left, I emailed one of the sales managers to express my disappointment and never heard anything back. Needless to say, I will not be returning to this place, not for a new car or service appointments! read more

I only rated it a one because it made me. Nick was the worst sales man I have ever experienced. Very rude. I have bought many cars in the past and I have never encountered someone so rude in my life. I don't know how he makes any money treating his customers that way. I will not return that his dealership. read more

If I could give 0 stars I would. What a horrible place. High pressure from the get go. I came in as an informed buyer. I had offers for a new Forester in hand prior to arriving and made an appointment for a test drive. I knew what my trade was worth by using KBB trade in values and had written offers from car max as well as auto trader. The car was for my 79 year old mother. The salesman I had made an appointment with blew us off when we arrived and passed us to another salesman. He had no patience with my mother and could not understand why it was so difficult for her to pull a seat release strap to recline the back seat. He was somewhat insulting shouting "just pull on it like this, it is not hard" Obviously he had know clue it may be harder for a 79 year petite woman than it was for a 20 something 6' male. When we sat down for the final offer he was even more insulting. They offered a full $5000 less for the trade then the offers we had in hand and tried to tell me KBB and CarMax simply were not accurate. I explained to him the offers were cash offers and I could go to dealerships today and get a bank draft. He did everything but call me a liar. Needless to say we left without purchasing a car. This was such a negative experience. I will definitely never return to this dealership and it has left such a bad taste I will likely never consider a Subaru again. If you buy from this place you will over pay. Based on the sales I cant imagine service is any better. Buyer beware! read more

I bought a new car at the dealership and did not notice that on the paperwork that I signed, there was a tiny box that had a check on used. So they sold me a used car (that was definitely new....plastic still on carpet and only 250 miles) and so I cannot get the tax rebate that I had planned to get. I called the salesman that I dealt with several times to talk about this and he expressed that he did now know how this could have happened and that it was certainly new. Every time he said he would call back the next day and did not. I try to believe the best in people but it certainly seemed as though I was being avoided and was scammed. Of course Subaru will not do anything for me since I did sign on this paperwork. I highly recommend that you DO NOT go here. read more

Camelback Subaru is absolutely the place to buy a used Subaru. I just graduated from college in May and came in for my first car buying experience. I found a used 2015 XV Crosstrek on Cars.com and went into the dealership to test drive it. Kevin, a friendly and fatherly salesman greeted me at the door and immediately grabbed the keys. We took the car for a long test drive, something I had not been allowed to do at other Subaru dealerships in the valley and I was pleased I was able to really get a feel for the vehicle. We went in after the test drive to talk some numbers and I was up front with him telling him I was not going to sign on the dotted line today just as I had to sleep on the big decision. He didn't push, instead said that he had daughters my age and understood the stress and burden that buying a first car can have. He gave me some price sheets to take home and said the offer (and a great offer right at the base of KBB value) would stand when I came back in. I came back in the next morning at 10:30am, asked for Kevin, and bought the car. Camelback Subaru and Kevin made my first car buying experience fun, they put the decision in my hands, and made me feel welcome into the Subaru family. Go in, ASK FOR KEVIN, and enjoy purchasing a Subaru. read more

Certainly one of the best car buying experiences I have had. They made everything smooth and no pressure. I came in for just a test drive, but they made the process and price too good to pass up! read more

Great service! Always on time, clean and professional. They get you in and out with a full diagnosis and your car always gets a bath. Nice waiting area with lots to do. read more

We drove to Camelback Subaru from Escondido, CA to buy a 2016 6-cylinder Outback. We had been trying to get one for about a month. My husband negotiated over the phone with several people at the dealership and arranged a deal before we drove out there. I was a little nervous because the deal was below MSRP for a car that was almost impossible to get a hold of anywhere in California, Arizona or Nevada. However the car was exactly as promised and there was no funny business with the contract. Everyone we talked to at the dealership was very friendly and they even welcomed our dog. I want to say a special thank you to Jermel Parson who helped us with the paperwork and showed me everything I needed to know about the car before I left as well as Alex Aaslid who helped us through all the finance paperwork. They both went above and beyond to make the car buying experience a pleasure. read more

For the "Most Outstanding Salesman", ask for KEVIN YOUTSEY! He will give you the best deal, hands down!!!! He fights to get you, the customer, the best deal possible! No question goes unanswered. Test-drive a Subaru and you will fall-in-love!!!!! read more

Consumers beware!!! DO NOT DO BUSINESS with Camelback Subaru. I lost my car due to them not getting paperwork to AADA. They have 30 days to perfect lien and on 27th day, sent paperwok over. This gave AADA 2 days to process my lien. My trustee is now going to liquidate my car since it's an unperfected lien. I am out a total of $9500.00. This is for my down payment, a year of car payments and car maintenance. Most importantly, I am out a CAR and need to come up with another down payment. Camelback Subaru isn't willing to do anything to rectify my loss. I will NEVER do business with them again and I hope consumers go to a different dealership to do business. read more

One of the worst Subaru dealers in the country. They used to be a good place to get a bargain on a Subaru, but now they have been acquired by a liberal jackass and his company and you will regret ever walking thru the door, like I did. They used bait and switch, were complete liars (Frank scam artist of the year award winner, two years in a row). My car didn't receive a proper pre delivery inspection, my boost gauge was over 20 on delivery, the paint was damaged between the time I looked at the car and took delivery and 37 miles were put on the car, all discovered after signing on the dotted lines. The car was delivered without the manufacturers window sticker. The salesman turned out to be a puppet and a liar as well. So I contacted a lawyer, he could guarantee I would win in court, but the fees to litigate, made this a good case for principal, but not profit, the Berkshire Hathaway gangsters know this, so they already know which buttons to push. So I reported my experience to Subaru of America and got no comment from them. My advice to prospective Subaru buyers, don't purchase anywhere in Maricopa county, I've shopped them all, instead try Flagstaff, Tucson or out of state for the exceptional buying experience you all deserve. This review is based solely on my experience and opinion. I've done your shopping for you, for free. Good luck ! read more

I had a GREAT experience with this Subaru service department. I was driving from California through Arizona on a road trip when my 2005 Forester started acting up. Called around to several other Subaru dealerships and none of them could get us in; none of them took into account that this was an emergency, that we didn't live in Arizona and couldn't afford the up-priced hotels and AirBnBs in the area (several major events were happening in Phoenix) to wait a week to have the car looked at. Robert Eby at Camelback Subaru understood our situation and went above and beyond for us. We took the car in on Friday evening right before they closed, they looked at it Saturday morning even though they were super swamped, figured out the problem and fixed it by 3PM on Saturday, and we were on our way. You can tell the culture of a place by how they treat their non-return customers; I really appreciated your compassion and help in that stressful time. Thanks so much again, Robert! read more

Like many people have said, I would give zero stars if I had the option to because this place is full of rude employees. To be more specific, there is a manager named Frank and let me tell you guys, this man has no filter! The few times I have been there he has been very rude to his employees. He uses foul language and honestly it's very uncomfortable trying to talk to a sales person while this guy is yelling and cursing at some employee. He has also been rude to customers, telling them to leave and that he doesn't care if they don't come back. What kind of customer service is that? I believe this Frank guy might have some anger issues because he's always yelling at someone, which is very unprofessional, the place is not too big so everything he says can be heard by everyone. Last time I went he violently pushed a chair out of anger while talking to a sales guy. I'm very surprised that he hasn't been fired yet because a manager should NOT behave that way, he really needs to be replaced. I 100% DO NOT recommend going to this place, it's very sad how one person can ruin the reputation of an establishment. read more

I was in the market for a new car on short notice because my old car died without warning. I read many good things about Subaru vehicles, and thought that I would check them out. I stopped by Camelback Subaru after work one day. I was interested in two of the models available in their lot. As was expected, after several minutes where I could scope out the vehicles in the lot in peace, I was dragged into the office by a staff member (I believe it was Dennis). I was surprised at the line of questioning that started our conversation. Instead of asking what vehicles I was interested in, he went off on a different tangent talking about finances. He wanted to know what monthly payment I wanted to make. What kind of question is that? He also asked how much down payment I was going to make. This situation was all backwards. Either it did not look like I could buy a new vehicle, or this is this dealership's way of dealing with customers. He was trying to guide me towards a used vehicle. I kept trying to point out that I was more interested in whether I was comfortable in the vehicle rather than the price (I could have purchased any vehicle in the lot), but he kept pushing the financial part of the process. I was limited on time, and did not have patience for the game that they were playing, so I thanked him and walked out of the dealership. Maybe other Subaru dealerships do not engage in the tactics above, but I did not have time to drive to another Subaru dealership to find out. I do not recommend this dealership. read more