Couldn't have had a better experience buying my car. First off I've been to just about every dealership on the Camelback auto mall, which was very intimidating at initial glance, however I was determined to give one of them my time, business, and cash as my 1996 BMW 318i I finally gave up on me (Parasitic drain, overheating, and a couple other tedious issues, I felt my money would be more productive elsewhere)
As a first time car buyer I went through extreme high pressure sales tactics which I could pick up on easily, most of the salesman were showing me cars out of the price range I asked for, and when it came to the negotiation table with the pen and paper, all others were unwilling to negotiate on what I would buy the car itself for, and tried to negotiate based on what the monthly payments would be, and wanted to run my credit before I was completely sold on the vehicles, so therefor no prices were were flexible. Other salesman just pitched whatever without listening to my needs, or calling me in to look at random vehicles which weren't on the list I gave them I was looking for. See my Nissan ABC review for details.
This was all changed when I met Thomas at Subaru, I found a vehicles, told him my I wished my sister (A personal banker, and my brother (A mechanic) to look over the car and the deal, and that I wasn't running my credit until I knew it was a deal and that I was buying for a fact. Once negotiating I fell into the monthly payment figures pitch myself, Thomas stopped me and said "Forget those numbers, and directed me back to the price of the car itself (For negotiation purposes) and agreed to the terms of what I originally stated and knew I would need a little time to consult with my family. The next day I had my sister down and brother and worked out the rest of the deal, to my satisfaction and to my siblings it was in fact a good deal, signed the papers, ran my credit, and earned my business. Other salesman could take a lesson from Thomas and his manager Frank, because car buying is stressful, and for my next vehicle I will be going to Thomas for my return business which is more important than a one time car buying experience, in fact has made me look forward to my next car buying experience with them, which will be years down the line, either way for a dealership to make me feel this good about my purchase is phenomenal, and if you stop in talk to Thomas, he will take care of you, he is a person rather than a car sales robot, and you will see that too. Makes me happy to say, I'm a Subaru guy now. read more