For the "Most Outstanding Salesman", ask for KEVIN YOUTSEY! He will give you the best deal, hands down!!!! He fights to get you, the customer, the best deal possible! No question goes unanswered. Test-drive a Subaru and you will fall-in-love!!!!! read more

One of the worst Subaru dealers in the country. They used to be a good place to get a bargain on a Subaru, but now they have been acquired by a liberal jackass and his company and you will regret ever walking thru the door, like I did. They used bait and switch, were complete liars (Frank scam artist of the year award winner, two years in a row). My car didn't receive a proper pre delivery inspection, my boost gauge was over 20 on delivery, the paint was damaged between the time I looked at the car and took delivery and 37 miles were put on the car, all discovered after signing on the dotted lines. The car was delivered without the manufacturers window sticker. The salesman turned out to be a puppet and a liar as well. So I contacted a lawyer, he could guarantee I would win in court, but the fees to litigate, made this a good case for principal, but not profit, the Berkshire Hathaway gangsters know this, so they already know which buttons to push. So I reported my experience to Subaru of America and got no comment from them. My advice to prospective Subaru buyers, don't purchase anywhere in Maricopa county, I've shopped them all, instead try Flagstaff, Tucson or out of state for the exceptional buying experience you all deserve. This review is based solely on my experience and opinion. I've done your shopping for you, for free. Good luck ! read more

I brought my 2013 Subaru Outback in for it's first hircut...i mean, oil change. I thought I had scheduled the appointment on-line but for some reason the appointment did not register. That did not slow down the receptionist. She got me hooked up with my service writer, and before you know it, I had my car back, freshly washed with a fresh oil change. He also politely took the time to patiently listen while I asked questions about a couple things that I poorly described and was able to figure out what I was talking about. He found answers for me. read more

I had a GREAT experience with this Subaru service department. I was driving from California through Arizona on a road trip when my 2005 Forester started acting up. Called around to several other Subaru dealerships and none of them could get us in; none of them took into account that this was an emergency, that we didn't live in Arizona and couldn't afford the up-priced hotels and AirBnBs in the area (several major events were happening in Phoenix) to wait a week to have the car looked at. Robert Eby at Camelback Subaru understood our situation and went above and beyond for us. We took the car in on Friday evening right before they closed, they looked at it Saturday morning even though they were super swamped, figured out the problem and fixed it by 3PM on Saturday, and we were on our way. You can tell the culture of a place by how they treat their non-return customers; I really appreciated your compassion and help in that stressful time. Thanks so much again, Robert! read more

Great service in the parts department. Markos Mylonas was very attentive to my parts needs, he was able to locate the parts I was in need of, and delivered them in a timely fashion. read more

All in all it was a great car buying experience. I already knew exactly what I wanted but I was flexible with my options. I knew I wanted a 16 WRX or STi but I knew the Sti was a little outside my comfortable price range. I went in without an appointment or talking to anyone from the dealership first hand. I actually was lining up a used bmw 3 series for a test drive at another dealership but decided to check out this dealership to see what the WRX was all about. When I walked in it was steady, but I was able to be helped promptly by Dakota. A young car sales man who knows a lot about his products! I am also in sales so I can really respect a knowledgable sales employee. Since I already knew what I was interested in, I knew my budget, my credit score and an estimated idea of what my trade in would be. Like any car dealership I had to negotiate a little and seem "uninterested" in their first offer, but I'll be honest and say that Dakota went above and beyond to make the deal happen. They gave me a lot more over market value for my used car, worked in some of the options that I wanted and all in all made the process painless and quick. I've purchased now 3 cars brand new from dealerships and this one was deserving of a great review. Even Alan in financing was awesome to deal with, he did a great job explaining everything and it was a super simple process. There are some bad reviews on here, and I'm sure some car sales people can be a little tricky. My best advice, do your homework, come in and be honest with them up front about your wants and needs, and I'm sure you will get the service you deserve. Ask for Dakota and I'm sure you will see why I gave this dealership a 5 star review. read more

Like many people have said, I would give zero stars if I had the option to because this place is full of rude employees. To be more specific, there is a manager named Frank and let me tell you guys, this man has no filter! The few times I have been there he has been very rude to his employees. He uses foul language and honestly it's very uncomfortable trying to talk to a sales person while this guy is yelling and cursing at some employee. He has also been rude to customers, telling them to leave and that he doesn't care if they don't come back. What kind of customer service is that? I believe this Frank guy might have some anger issues because he's always yelling at someone, which is very unprofessional, the place is not too big so everything he says can be heard by everyone. Last time I went he violently pushed a chair out of anger while talking to a sales guy. I'm very surprised that he hasn't been fired yet because a manager should NOT behave that way, he really needs to be replaced. I 100% DO NOT recommend going to this place, it's very sad how one person can ruin the reputation of an establishment. read more

I was in the market for a new car on short notice because my old car died without warning. I read many good things about Subaru vehicles, and thought that I would check them out. I stopped by Camelback Subaru after work one day. I was interested in two of the models available in their lot. As was expected, after several minutes where I could scope out the vehicles in the lot in peace, I was dragged into the office by a staff member (I believe it was Dennis). I was surprised at the line of questioning that started our conversation. Instead of asking what vehicles I was interested in, he went off on a different tangent talking about finances. He wanted to know what monthly payment I wanted to make. What kind of question is that? He also asked how much down payment I was going to make. This situation was all backwards. Either it did not look like I could buy a new vehicle, or this is this dealership's way of dealing with customers. He was trying to guide me towards a used vehicle. I kept trying to point out that I was more interested in whether I was comfortable in the vehicle rather than the price (I could have purchased any vehicle in the lot), but he kept pushing the financial part of the process. I was limited on time, and did not have patience for the game that they were playing, so I thanked him and walked out of the dealership. Maybe other Subaru dealerships do not engage in the tactics above, but I did not have time to drive to another Subaru dealership to find out. I do not recommend this dealership. read more

The moment I walked through the door, I was treated with respect. Everyone I dealt with was pleasant and the customer service was excellent. I would highly recommend this business to anyone looking for a new Subaru! read more

I will try to make this as brief and efficiently informative as possible. I purchased a 2011 Outback in August 2011 with an extended warranty that expired in August of last year even though the car had less than 97K miles. I started complaining about a rear-end rattle within months. Other rattles emerged over the years. They were never able to diagnose or remedy any of these issues. I was also losing some oil between my regular oil changes. Over the past 2 years, I also noticed vibrations and thumping from the front. They were never resolved either. I bought the car in July of last year for an oil change with the same complaints. I have also noticed that the paint on this vehicle is thin and chips VERY easily with regular use. I DO NOT do any off-road driving. I brought the car in again before the holidays for service. The thumping, vibrations and rattles have worsened over the past couple of months so I decided to go to another dealership. They found the following: the front motor mount was nearly non-existent and the side mounts were both in broken and collapsed; the power steering suction hose and O-ring were leaking and I had less than the minimum amount of power steering fluid there (keep in mind, the car was in less than 2 months ago and they didn't notice that either); the rear hatch latch was broken (hence a constant rattle coming from the rear); and, lastly, the oil cooler gasket was leaking. Now this has cost me out-of-pocket instead of having been detected and repaired BEFORE the warranty was up! Shame on You, Camelback Subaru, for overlooking all of these problems. read more

Camelback Subaru Service department is the best. Robert Frank is outstanding and always takes care of me well beyond just "satisfaction." I am always pleased and I love my Subaru Forester! Sally S. read more

I just purchased a new outback from this dealership and the process was flawless. I went in on Monday for info and test drive. Kris Patel, sales associate, was very knowledgeable and no pressure. I returned on Wednesday and enjoyed a pleasurable negotiation. I feel I received a very good price on my Outback and I recommend them. read more

Well, I had dealt with the salesman, Lenny, before and like the guy. I wanted to purchase my next Forester from him but it was not meant to be. After going through the numbers, the Business Manager, Alexander, would not budge from his figure of $411/month for a 36 month lease. This was despite the fact that I had heard of some ads where there was a $279/month lease option. My wife and I left the lot and it was not until we were actually driving away that Lenny tapped on our car to ask us to come back in and that the Business Manager was determined get us a better deal. Unfortunately, I had a bad taste in my mouth at this point. We ended up purchasing later that afternoon from Peoria Subaru for atleast $130/month less. I wont ever be visiting Camelback Subaru again, unless ofcourse I hear that Alex has retired, quit, or hopefully, been fired! read more

This was our second time purchasing a car from Camelback Subaru. Tom Darby helped us both times. He is amazing! He's very knowledgeable, friendly, and works really hard to get you a fantastic deal. What an asset to the dealership! We highly recommend Camelback Subaru... Make sure you ask for Tom Darby! read more

If I could give 0 stars as a rating I would. Not only was it impossible to find someone that knew anything about the Subaru vehicle I was interested in, but the staff was horribly rude and made the whole experience of looking for a new car miserable. Didn't take us seriously and prices were extremely overpriced. DO NOT GO HERE. Any other Subaru dealership in the state is a thousand and one times better than this one. read more

Worst experience I have ever had! Save yourself the headache and don't give them your business. I purchased my vehicle three months ago and am still struggling to get answers. Finally, after five times and over a month, got my service issues taken care of but I'm still in the dark about finance. No one will answer my calls, when they do I get passed to someone else who won't answer or they tell me they'll look into it and call me back but never do. They sold my trade in right away so I can't even just take my car back and take my business elsewhere. Took three temp plates to actually get my tags for my actual plates. Went down three times to resign paperwork and still don't know who I'm financed with. I've requested the GM call me a few times but he never does. They don't care about their customers. They're "really busy" and just forget about you. read more

Started my search for a Subaru online and found Camelback. They promptly called me when I inquired about a specific model via email and phone. I dealt mostly with Tom, who was great and very transparent. Drove over 600 miles to pick up my WRX. The deal was seamless, and I didn't feel any pressure or mistrust. I know I got the best deal possible. The whole process at the dealership took less than 3 hours. Things about the car were explained to me in great detail, and I walked away feeling satisfied. Everyone was so friendly at Camelback. Tom is your man. And I got to ring the gong. read more

Wouldn't even give them one star. The service people were rude and disrespectful. Even told us to change our own transmission oil to see if that fixed the problem. We took the car to Flagstaff Subaru. Wonderful treatment. Honored extended warranty when Camelback wouldn't. No hassles. Wonderful. Fixed the car, had to replace 3rd and 4th gears because it was defective. Clean service bays. Will always take our cars there. If you want good service and honorable people go to Flagstaff Subaru. read more

This dealer is a joke service manager Todd walked away in the middle of me asking him questions about my car. Can't handle a conversation. I Had some warranty work done when I got it back somethings were not put back together correctly . So I had some concerns about the work. I asked him a simple question . Did you or would you touch this part during my last repair ? His response maybe I did maybe I didn't but you can't prove it. Thats the level of shady we have here .So I asked him don't I have a 12,000mile or one year warranty on the repairs for parts and labor. He said no . Told him My receipt says different . Thats when he walked away. Said I was confrontational. No just pissed you keep trying to lie to my face. That's his little way out of not dealing with a customer. And yes this is a service mananger. thought I was getting punked. I Was waiting for the real manager to show up. Don't waist your time on this amiture dealer. You'll just be disappointed in the end. They even have the worst BBB rating than every other subaru dealer in phoenix and some not so good reviews everywhere else. read more

I found a car online that I was interested in, and began seeking information about the asking price and condition of the car. I was contacted by different salesmen, and eventually began corresponding with Josh. He finally told me via email (after several requests) that the asking price on the car was roughly $8500.  I responded that that was way too high because I had found several comparable vehicles for $6000 or less.  He never bothered to mention that on top of the $8500, the sales department would also charge thousands more for "extras" that are already included on the vehicle.  Nothing that they were actually adding to the existing car.  I let him know that I was not willing to go above $6000 (except for, possibly, taxes and license), and I did not want to waste my time by coming in if that offer was unacceptable.  He indicated that that would be an acceptable offer, but that it would be better if I came in person with the cash.  I took him at his word.  He never managed to mention that he was not authorized to negotiate anything to do with price.  Imagine that!  Deceit comes from the top down, and that means that Camelback Subaru has intentionally trained its employees in manipulation and dishonesty.  In addition, when I arrived, the sales associate who actually met with me (not Josh) asked me what price I had negotiated with Josh, so clearly, price negotiation is part of what is taught to the employees, even though the employees know full well that their "negotiations" are worthless.  The sales rep took my written offer to the Sales Manager, David, and it took nearly 30 minutes of waiting before he came back with an offer that was well more than double what I had agreed upon. I clearly indicated that I was unable and unwilling to pay the original asking price of $8500, so instead they came back with an offer well over $13000! Look at all the reviews of this dishonest dealership and realize that for anyone to have that many 1-star reviews that they may deceive some of the people all the time, and all of the people some of the time, but they cannot deceive everyone all the time. Only know that if they are willing to negotiate deceitfully, they are clearly not an organization that you can trust once you have bought a car with only an "implied" warranty. I will not go back. read more

Beware! I purchased my 2005 outback (177K miles) here because they offered free oil changes as part of the deal. so I only go for the oil change. whenever they say I need some other service, I check it out elsewhere not only for price, but also to see if the suggested service is even required. case in point: I went in for my usual oil change last week and was told a cylinder head was leaking oil and needed to be replaced. $1530 + tax. I thought this was odd since unbeknownst to them, I had a whole new engine installed by someone else at 150K miles. it turns out the leaking oil was from a positive crank case ventilator valve (pcv valve) which is easily spotted by ANY mechanic, much less a factory trained Subaru mechanic. It was fixed in 6 minutes for $115 by my meinecke guy, Dave. (see separate yelp review on Dave). This tells me the Subaru mechanic just looked at the mileage and thought he could make a good commission on dumb old me. OR Subaru was trying to con me into buying a whole new car due cost to repair it. whoops! the other 2 services this upstanding subaru guy recommended were replacing lower ball joints and sway bar links. not needed. (again, god bless meineke's dave!) the total cost of repair quoted by the dealership was $2,395.08. Actual cost of repair $115. I only regret I didn't print out a meineke coupon before I saw dave. I could have saved another $10, but I was already over the moon about not getting conned. read more

I was dealing with John Barfield and scum is the best word to describe him. We agreed on a price on a new crosstrek over email. I had him reassure me twice that the price was set. I had a special order car. Once it came in, went into pick up the car and he said he wouldn't couldn't give me that price anymore, something about the taxes were wrong. I told him it was the out the door price that was what we agreed on but he refused to listen to me. After 2 hours of being pissed off I got up to walk out and his 'boss' came over. He told me the same thing and wouldn't listen to a word I said. I had driven 200 miles to pick up the car and they wouldn't give it to me. I had pre-negotiated the price so I wouldn't have to deal with any of the BS they were giving my wife and I. It was only once I asked for my deposit back that they said they could do it. They wouldn't answer me when I asked why they put us through all that if they could do the price all along. It was then a 2 hour process to fill out the forms and this was with me paying cash. They then had the cheek to give them 5 out of 5 for all the questionnaires that would be sent our way. The customer relations lady was very apologetic about they're behavior but I never got any kind of sorry from John Barfield or his boss. It made me think badly of Subaru and I will reconsider buying anymore Subaru cars in the future (even though I love them). read more

This place is the bomb!!! If you go anywhere else, you take the chance of getting REALLY screwed over! If you think I am kidding, you should know that I live in Yuma and drove all the way to Phoenix for a Subaru Forester. After doing my homework, I knew I wanted this vehicle and from everything that I learned about it, it was going to be worth my while to drive that distance. I was right. My BIG mistake was going to the Peoria Subaru dealership first. I WAS TREATED LIKE ABSOLUTE CRAP! I WOULDN'T HAVE DEALT WITH THEM IF THEY GAVE ME THE CAR FOR FREE! From there I went to Camelback and Dakota Gooch is the cutest thing EVER. No condescending talk. No bullshit. No games. In fact EVERYONE there works by the motto that 'the customer is what matters'. I came home with the vehicle that I wanted and I will never go to another Subaru dealership. They made the BEST first impression and I will definately be back. read more

While searching for a new Subaru my husband and I considered buying through this dealership because it was closest to our house in Scottsdale. However after awful internet and phone communication, persistent pushing of used fleet vehicles on us when we wanted to buy new, rude sales associates when visiting, and unreasonable and inconsistent price quotes it was a no-brainer to go with a different dealership. Even if this dealership had the best deal on what we were looking for (they didn't) I would have gone to a different dealership simply to avoid the poor service. As another yelper pointed out, this dealership seems to forget that they are selling cars to actual people, not just selling cars. I felt like I was actively trying to buy a car but no one was that interested in making the actual sale. We found the type of dealership and sales associates we were looking for at Chandler Subaru Superstore where I was given a competitive out the door price quote through email and it was honored with no gimmicks or add ons when we arrived at the dealership. read more

I do not go into a dealership expecting to buy a car that day, and I did not do that. My husband and I have been car shopping for about a month, and we have met some pretty slimy car dealers. We happened to see a Subaru at the mall and decided to give it a shot. While I was sleeping one afternoon (I work nights) my husband went to this dealership and spoke to Santos. Santos walked him through the different models, and listened when my husband said "Don't say the words what can I do to get you in this car" when he brings me in. Santos listened, I went in on a Saturday evening and asked a large amount of questions, and took an Outback for a test drive. Since I had to work that night, we gave Santos a list of what we wanted and figured we would hear from him in a few days. Nope, the next day we had a call from Santos and we went to the dealership. I was set on what my trade in was worth, what the new car was worth, and we made a deal. From the start to the end, these guys were great. No one pressured me, no one treated me as I was only interested in the mirrors. They listened, and answered my questions. I have since recommended them to many friends, and will continue to praise them. read more

I was very pleasantly surprised and impressed with the level of service, professionalism, friendliness, respect and courtesy that I received from the various staff members here, especially Lenny, Dolton, Joseph, Doug and Michael. My best friend just purchased a new Forester from this dealer and was treated very well and she recommended it to me. I also ran into two other repeat customers, who also purchased foresters. They all worked collectively to make my deal happen. I did not feel rushed or just another number. Lenny spent the time at 7:30pm on a Sunday night going over the features of the vehicle, making sure I was familiar with all the knobs, lights, warranties, service, etc. I got myself a very reliable and solid vehicle and the process was seamless. I will definitely spread the word about great service at this dealership. I love my Forester. I'm extremely happy and satisfied with the Subaru experience. read more

I've been shopping for a Subaru for several weeks now. Michael Minick of Camelback Subaru provided me with an "out-the-door" price of a Subaru Outback at my request through email. Yesterday I went to the dealership, with two friends, to finalize the paperwork to order the Outback. After waiting for over an hour a manager sat down in front of us (sorry I do not recall his name) with papers in hand. The price of the Outback had magically increased by more than $1000.00 above the "out-the-door" price provided by Michael Minick. The manager explained the price increase was due to all the dealer "add-ons" The "out-the-door" price provided by Michael was for a car that we both understood would be ordered and not have any "dealer add- ons". I was not buying a car off the lot. As Michael Minick explained, "the dealership would serve as a delivery address only". This was, as my friend said, "a typical bait and switch". If it were possible to give this dealership a minus 5 star review, I would. It comes down to honesty, something this dealership is very much lacking. read more