We were repeat customers, having bought a car at Cactus Jack's five years earlier which worked out well for us. This time, we worked with Adrian on purchasing our car. He did a good job of answering our questions, and we were able to get a reduction in the down payment and a $500 price reduction for being a returning customer. However, when the time came to sign the final paperwork, Adrian had to work with another customer, so he sent Bob to complete the paperwork with us. Bob, however, was very pushy and unwilling to answer our questions, sometimes presenting papers to us saying they were about something in particular, when they really were about a couple of other things as well. He seemed annoyed when my wife wanted to check things over in the paperwork to make sure that we knew what we were signing and could agree to it. At first he didn't want to tell us about the hidden GPS system that is put in all their cars in case you are delinquent on your payments. He also implied that people who come in to have things checked out in the first fifteen days could get charged a diagnostic fee and a labor fee if it turned out the mechanics didn't find a problem, saying that some people bring their cars in to be checked out for what he considered to be trivial reasons. So the final paperwork process was by far the worst part of our car-buying experience. Shortly after we bought the car, an issue did come up, and we brought it in to service, and everything went fine. So, once again, we have what seems so far like a good car, and while the car-buying experience there was mostly a good one, I must say that the final paperwork process with Bob was not satisfactory. read more

I would leave 0 stars if I could! Sure the sales people are very convincing but it's not worth buying a shitty car from here. They claim all vehicles are inspected and safe for the road but turns out, they only inspect just enough to get it off the lot. Not only are the cars pieces of junk, they opt themselves out every time you try to get the vehicle serviced or have issues. Nonetheless, we got a car from here hoping it would be a good investment only to have the car for 4 months and it catches fire on the I-17. Don't ever buy a car from here or any cactus jacks dealer. read more

Cactus Jack's Auto Camelback - Burnt wires causing fire - Used Car Dealers Near Me - Phoenix, Arizona

I cringe every time I drive by the one in surprise knowing that the aged population may be getting some lemon car like I did. This was many years ago now but I was desperate for a car having just moved to Gilbert. Something under the hood of the car rattled from about 15 minutes of buying it (as soon as I got on the freeway) until I traded it in 6 years ago. I made it through all the payments somehow. Please realize that every 2 weeks means sometimes having 3 payments in one month. The cars are all crap. The only good thing is they worked with me in my circumstances and I had a car to go to work in but I was probably better off not getting one. Just say no!!! read more

I had leased out a car, a kinda newer model. well I had it for 3 weeks and then I noticed an issue and took it in and now it's been 1 month they had my car. I have to spend on Ubers everyday for work and it's about 25 miles or more away. I dropped money to save to get a car Which so I thought one of the best days of my life. They took all that away, of having a new car experience. They don't care to get our cars out of there quick enough. Yesterday it was the final inspection and I called about 10am. They close at 5pm. Why does it take too long for a test ? Well I called today and now it's waiting for the last test and it's early enough to get it done . Why does it take all day? In a 9 hour day of operation that it's open, Why does it take that long ? get another car?? What if it has an issue? Mind you they gave me the car with the oil level wayyyy over. Not by a small amount but by A long shot. read more

My car didn't even make it 7 Days !!!!!!! This whole company no matter the location is a scam !!!! They send you get it serviced by there service on property that will pretend to fix it and send you back out with the same problems !!! read more

I purchased a 2016 jeep Cherokee from a Cactus Jacks in Tucson, AZ. Within a week of having the vehicle the driver side window stopped working and would not go up. They wouldn't service me for another month. I couldn't make it that day for the service and they wanted to schedule me for months out again. After 1 month the battery died and neither of the warranty's I'm paying for covered the battery. Just yesterday the car broke down and completely stopped working and not turning on. When I put the key fob in the ignition it just triggers the panic alarm. The car is left in the parking lot of a Safeway. 4 months into buying this car and it breaks down every month from something and my window is still not fixed. They asked for a big down payment, the monthly payment is over $700/month, I've had to pay for several emergency services costing hundreds of dollars already, now they want me to pay for the car to get towed to a shop, and I'm sure expecting me to pay the costs to get it fixed. It's ridiculous and quite frankly disgusting. Not to mention they won't be available to fix the car for another 3 weeks after I get it towed. read more

Jacob and Sara were such a HUGE help to me ! I cannot thank them enough. My process did not go as fast as i would have liked it but they both assured me they were gonna help me get a car AND THEY DID! Didn't matter how long it took they were both very honest and determined for me and i appreciate that so much. This past year has been tough on me and they don't understand how much of a weight they have helped lift off my shoulders. Very grateful. I love my car as well very nice and so far very reliable. Thank you again Jacob and Sara you two are amazing ! read more

DO NOT BUY HERE!!!!! HAD my car LESS than 2 months and it has completely fell apart. they will lie and say send us the receipts so we can have our bank refund you to then say they cannot help you and leave u without a vehicle or any help read more

gave me a car that broke down and won't even fix it now I have a broken car no money and no plan what to do with broken down car in drive way now and had to pay in full. btw they put trackers in the cars read more

wish I could put a 0/5 buying was good amazing people but car broke down 1 weeks of having it called cactus no help stated I should go somewhere else because they are backed up and I would still be paying out of pocket! called service department for help stated the warranty only covered certain things! asked about refunding the car that's not even an option DO NOT RECOMMEND DONT LET THE SELLERS SWEET TALK YOU ! read more

Sarah was great got us off the lot with a car quick and fast, she was nice and polite thankyouu!!!!!

I would give this rating a zero if I could! Do not buy cars from this place. If you buy car and only have had it for two weeks or less, and something goes wrong with it, just know they will not pay to fix it. You have to pay out of pocket. They are very unprofessional and they show a lack of empathy. They point fingers to the finance company and the finance company says it's Cactus Jack responsibility to pay. Now we have to involve our lawyers. They are scammers! All they care about is getting the car off the lot. They do not care to maintenance their cars. Please do not get ripped off. Stay away!! Take your money somewhere else were they really care and will take responsibility and fix the problem. read more

The customer service today was awesome. Lydia was very knowledgeable, friendly and very helpful. Thanks again!

EXTREMELY DISSAPPONTED in how this dealership has treated me. THEY TAKE ADVANTAGE OF PREGNANT WOMEN AND PUT ME AT RISK OF DEATH BY SELLING AN UNSAFE VEHICLE!! I financed a vehicle on the first of this month (07/01) and three (3) WEEKS later, it has problems; the A/C went out, the breaks are bad and worst of all the speedomeeter gauge stopped on me MULTIPLE TIMES while driving!! My life is at risk as I am driving! I have tried to talk to the service people but they seem overwhelmed and backed up with so many service requests. Service wants me to drop off the vehicle for weeks to months to complete the service however, I am not able to do that as they do not provide a courtesy vehicle. I have tried to discuss changing out the vehicle with service and the dealership. One says they need to get the OK from the other and neither have helped me. I went in to the dealer directly and they sent me to talk to the bank directly as they would be the ones to make that decision. When I spoke to the bank, they told me that there is nothing they can do because the vehicle is financed so that is all they do. Now, I am left with a non-functioning car that I cannot drive and have a car note coming up. I cannot pay for a car that I am driving!! I NEED MY MONEY BACK!! AVOID going through this issue and DO NOT FINANCE YOUR VEHICLE/S HERE!!! THEY WILL SELL YOU A BROKEN CAR AND YOUR LIFE WILL BE AT RISK!! read more

Cactus Jack's Auto Camelback - Used Car Dealers Near Me - Phoenix, Arizona

DON'T WASTE YOUR MONEY ON THEIR CARS! Sold me a car in AZ with no air and a BAD battery. THE CAR DOESNT EVEN RUN and I am paying them 410.00 every month! When explaining this to Jen the manager. She hung up on me. Beyond rude and disrespectful. read more

Do not buy from Cactus Jacks. We put a down payment of $700 on a 2011 Mazda 6. The cars worth $8,000 in really great condition, first of all. They sold this one to us for $11,000. Biweekly payments of $230 ($460 a month) for three years. The car had some cosmetic damage on the interior and exterior, which fine, it's used. The tires were a little worn, again it's used, whatever. It looked like they wiped the car down with a wet rag, so it's streaky. I asked all these questions about the cars history, safety, etc. I was told they checked the car fax and the car checks out. I stupidly trusted them, and I bought a car fax too late. The car was auctioned 8 times, 9 liens on the car, it was a rental/fleet vehicle, it was also in an accident, and has 4 open recalls on it. I am not going to continue to make payments on a car that is damaged, has a very shitty history, and is a literal death trap with the recalls. And lord knows what the accident actually was. I drive my children around in this car and my husband commutes. This car, purchased in 2019, was surrendered in 2019 after writing this review. The car ended up being on my credit, where it still is after multiple disputes, and has been tanking it since. You'll get scammed, even long term, coming here. read more

So I bought a car from them and so far not too terrible. I've already had to replace a battery terminal while the other one came loose. My major complaint is despite calling back to check I was told my registration was taken care of but what they don't tell you is you still have to pay for your plates. Registration and plates should be the same thing and if they aren't you have a moral responsibility to declare that. read more

Posted: 3/4/2022 12:00:00 AM about Camelback Finance, Inc. HORRIBLE...I told the carrot guy Chris my payday did not match the day he had for my payment . I was its ok they can change it after I sign all the papers an move it around. I figured it was still true since I was already in a Buick with them and they did it when I swap jobs a couple years prior. now here I am 6 month in to a ford 2008 exp for 18k after a 18k car was just paid off... so I got no break or deal. the truck was not clean or had any work done like an oil change. the engine has a rattle which we know what that means it had 87k miles it has 92 now. however with that being said. i was told no issues to change playdates right.. WRONG!!!!! NOT ONLY WILL THEY NOT CHANGE IT THEY TALK CRAP TO ME ABOUT NOT BEING ABLE TO MAKE A DOUBLE PAYMENT TO KEEP AHEAD. THEY THREATEN TO COME PICK UP MY TRUCK EVEN THO MY BALANCE IS ZERO...... THE GIRLS ARE THE RUDEST I HAVE EVER HAD TO DEAL WITH... THEN I GET CHARGED A LATE FEE EVERYTIME. NOT TO MENTION YOU HAVE TO PAY TO MAKE A PAYMENT.. AN YOU CANT FREE PAY BY WAY OF BRINGIN IN YOUR PAYMENTS ANYMORE SINCE CAMELBACK CARLOT STOPPED DOING BUISNESS WITH THEM AN THEY HAD TO MOVE TO BELL MITSU. THEY DO NOT RESPECT YOU NOR ARE THEY CARS UP TO PAR. THE BUICK THEY SOLD ME WAS DAMAGED THE WHOLE FRAME WAS BENT TO WHEN I WENT TO GO CHANGE A DAM HEADLIGHT THE PLACE DEEMED IT TOTALLED OVER A BENT FRAME FROM PREVIOUS OWNERS... DO NOT DO ANY BUISNESS WITH BELL MITSU OR THIS COMPANY ..... NOT ONLY DID THEY PUT A TRACKING DEVICE ON MY TRUCK WITH OUT ASKING THEY PLACED IT UNDER THE STERRLING WHEEL SO EVERYTIME I GET IN I HIT MY KNEE.. SMH . SO IM GOIN THIS WEEKEND TO THE SOUTH SIDE SHOP TO HAVE THEM TAKE IT OUT.. DOING ANY BUISNESS WITH THESE PEOPLE IS THE WORST MISTAKE..... UPDATED--- Posted: 10/25/2022 12:00:00 AM about Camelback Finance, Inc. well I filed a complaint with the BBB. 2 DAYS LATER I GOT A CALL FROM A SUPERVISER WHO I WAS TOLD DONT EXIST. her name is Anna head of finance. she was appalled by my writing my experience with the company on the BBB web site. after she criticized me for writing negative remarks which we both understand are not false and true experience. she also pulled the phone conversations with me an the rude reps and felt it was ok for them to hang up on me over 3 times when i asked for a supervisor. she then felt it was ok for the repo guy to threaten me and go back an forth with me on my text message which I posted. she then proceeded to tell me they will make it right if i pull my review back an say i changed my mind. i REFUSED TO PULL BACK MY COMPLAINT. she then refused to help me an is putting my truck for repo. when she told me on a recorded line that she can help me and she would take my payment an move my payday to the off week. since i changed jobs right right i got the truck I was always behind a payment due to my paydays changing to bi weekly. I sent in proof of job change then for a whole year refused to help me. this is my 2nd car with them. she then said after fighting with me belittling me scolding me as if i was 3 said she would fix it if I took back my complaint she don't want future consumers to see this is how they do business. so she then said she wont help an they will come take the truck. they sent a repo guy to my job who then picked a fight with the human recourses and one of the field supervisors for my company when asked to leave private property after yelling an fighting with the Human recourse lady. so they see a bad review , they call threaten the customers to remove it or they wont help. I'm not the only one they have done this with. so with all my evidence I will file a complaint with the attorney generals office. I will also keep the vehicle and let the courts handle this mean time. Jeff, Autumn, Anna, Patti are their worst employees. Comments they are now re running my credit to get me hits on my credit. they are fraudulent in this for they have cactus jacks name but their address on the inquiry. Experian is goin to ***** it an investigate since I was no where near the carlot to purchase a new vehicle. since I have 2 trucks an never ever been to cactus jacks I know it is **** doing this since they used to be tied to cactus jacks. adding this to complaint to the ** office. as well as yelp, ****** and all social media platforms where on 2 of my pages i have exceeded the amount allowed for friends that 5k followers on each account. my tik tok has 48k views so far. I will ask them all to go an write a review. below is what came up on my credit today after filing a complaint with the BBB. Remember, inquiries can't be disputed online. If you believe an inquiry is the result of identity theft, contact us at **************. CACTUS JACKS AUTO SALES Address ********************************************************************* Phone number ************** Record details On record until Nov **** Inquired on 10/27/2022 Comment Unspecified. This inquiry is scheduled to continue read more

Cactus Jack's Auto Camelback - they are running my credit and I' not even getting a car through them. I own 2 trucks I'm at work all day. so how am I applying for a car. - Used Car Dealers Near Me - Phoenix, Arizona

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Bullshit...this place is a joke. People go in here to get help but yet a place like this is far from helpful. They knowingly sell shit cars that will need fixed in a short amount of time right off the lot, to then have to wait 10 days with the place you have to bring the vehicle to to get it fixed. Who has the money/ time for this?? read more

This company is the absolute worst. Their finance department has 0% in professionalism or decorum. Absolutely rude and disconnected from their customers. PLEASE do not even think to consider this company for financing a vehicle. Completely and utterly HORRIBLE! read more

was promised a lower payment every two weeks but paying a little more. Plus, I still haven't gotten my plate and they told me it will be here in a month. It's been over a month now, and still nothing. read more

this place is a Rip off. The price they tell u about the vehicle isn't true they prices are higher then what they tell u. I purchased my car there but part of the engine was missing. I wouldn't go here again. absolute worst. read more

Don't even think about financing through this place. Not once did they tell us we would have to pay TWICE per month on this car payment. I just found out that I have to pay again THREE times this month. I went to go call the finance office and they said, "that's how the payments fall" and I almost lost it. Stay away from this place at all costs and avoid their financing. Three payments is ridiculous for a car payment when they never mentioned it would be like this in the first place. Greedy and sneaky business that should be shut down. read more

Needed a car asap and came here 30 mins before they closed (yes i know its a dick move) but they helped me out, if anyone is looking for a car come talk to Jason, hes the man that will help you out! Got me in with a 2010 Jeep with a good down payment! Thank you guys! read more

Called today 8/13/22 and spoke to Matthew about a vehicle on their website I wanted to test drive. I called the first because I did not want to make the track across town if it was not available. Matthew checked and let me know it was available. About 30 or so minutes later we arrived and asked for Matthew. Matthew quickly informed us that the car was "in the shop" but they could show us other inventory. This place is a scam. Deceptive people. read more

I got my truck two weeks ago and had a appointment for a vip service and I was told 30 min and I was there almost 2 hours and I got my truck back with a tire light on the alarms started going off and there was broken plastic on my floor read more

Cactus Jack's Auto Camelback - Used Car Dealers Near Me - Phoenix, Arizona

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Over priced salvage cars. Buyer beware Finance dept after putchase of a car there is disrespectful Plz go buy a car cash u will be better off read more

Helped a young man get a car here and I thought these guys were very reasonable and helpful. No pressure and got the deal done quickly. Got place for buy here pay here customers. read more

After having issues and not being able to drive my car they repossessed my car because i said i was not making a payment when it was they fault the car was messing up when i haven't even had it a full 2 months. It's okay y'all will get sued read more

absolutly terrible company. camelback finance is a complete joke! don't finance a car through them. camelback finance is paired with cactus jacks and the way the customer representatives speak to you is disgusting. they belittle you and treat you like trash. one day the world will see hoe terrible of a company you guys are. the ladies that answer the phone talk over you so much you can't even get a sentence in. it's almmost like they get excited that your account is delinquent!! and for the owner david: you better find better staff that treats your paying customers with respect. read more

probably because the lady that couldnt match her neck to her face (makeup wise) was having a bad day... or maybe it was the "manager" who knows but all i was getting across was the fact that they didn't tell me it was a salvaged TITLE. Lowered the actual cost of the car from "41k" to absolutely nothing. I was so upset with my service here i even recorded both their faces and you can clearly see why they're mad. Id be mad too. read more

Who in their right mind lists cars online and has them on the lot when it's going to be at least a MONTH to get the title for them? Before they can even open the doors and let you look? I drove over 5 HOURS to specifically buy a Chevy Traverse and the one I see online and am told is available is NOT! Rude! read more

My car was repo on Friday 12-4-20 by camelback finance and cactus jacks picked up today 12-7-20 and it wouldn't start my power steering was gone and they stole my Sunglass but they told me that cars break down and it wasn't the companies fault and that because the company who took it from me the manager who I spoke to said they didn't steal the sunglasses so apparently my sunglasses just disappeared pos company and they knew I lost job because of covid read more

Very unprofessional management team at the location on Camelback, I was told 3 different prices on a vehicle by Nolan Mattand Izzy.. Had a deal for a vehicle but Matt and izzy denied the deal Nolan gave me that matt approved of, and they both started to point fingers instead working with me knowing the messed up and it was their fault... wheres the integrity of this company poor service poor communication and obviously know one here cares about customer service I will pay everyone 100.00 ea that stays away from this outfit read more

Absolutely horrible experience. Terrible customer service, bad salesmen, and did not make me feel welcomed. there's a reason this place has a 1.5 average review. read more

When you go to this dealership, you know you have a credit past. I have very little credit and mostly paid cash for item and this dealership came through when few other did. I was in and out in less than 30mins they even worked with me to split the down payment. Great experience. Xavier H read more

I finaced a vehicle threw this place and a week out the gate I was in their shop for repairs. They told me they replaced spark plugs and valve cover gaskets and here it is 25k later and I had to replace spark plugs again and my valve cover gaskets are leaking AGAIN. I called them so they can make it right and I'm told to get lost. So now I will not sleep until either my car is perfect or your company is shut down. All this because you think you can legally rob people read more

I bought a 2016 Jeep Compass and had it for less than 2 weeks until my transmission was shaking as well as something under the car to the point i was literally scared to drive the car. I took it in they didn't provide me with a rental or any sort of help so I could continue to work. I was then told they would cover up to $35 a day and I would be refunded. 16 days went by and at this point I've spent about 900 dollars on rentals. I put $1000 down. Now they tell me they won't refund my account and won't release my car because my account is in delinquency. The service is very rude, the finance is very rude. Please people. Read these and go somewhere else and save yourself the stress and headache. They don't care about you or the cars as long as they get your $$$$ read more

Ask for Mathew S. at Cactus Jacks on Camelback when looking to buy anything! He's amazing, and made the process as easy as possible. He's thorough, and really committed to working with each person looking to get into a new vehicle. I hope Cactus Jacks realize what an asset they have with him on board, because I have never experienced someone making the process as seamless and positive as Mathew did. Thanks for everything Mathew!! read more

I was treated very well salesman made sure I picked out what i wanted. Finance dept is very nice. they do what they promise. cynthia bracale read more