Horrible customer service. She wants to confirm employment but refuses to say where they're calling…read morefrom, who they are & what it's regarding. Absolutely unprofessional. Not the way to conduct professional business. I hope you find better people

Vanessa is AWFUL!!! I argue with her every single month about added payments to my plan! I'm…read moresupposed to pay $500 every month for a 2018, that's not the point, the point is even with proof of insurance they will still add a $1,000 insurance plan to your policy!! Then when you tell them to take it off, they say they can't due to timing. They are money hungry, I extended my payment ONE MONTH & they added over $150 in fees that I was promised would not happen, they act clueless every single phone call. She will get mad at you & purposely mispronounce your name to get a reaction out of you. My name is clearly not Mikayla yet every single phone call, she will call me that. They are rude, they threaten your credit & repos after one day of a late payment. I have been paying my car off for over 2.5 years and somehow have only paid 2k towards my plan. Make that make sense!!! Then when you tell them you're gonna go to another bank Vanessa will say "good luck getting someone to finance you with that credit" girl bye!! Misery loves company, that's why she works this job. DO NOT EVER COME HERE!!!

We have had a handyman for 10 years. He recently moved to a set of properties getting renovated by…read more2 former active duty Marines. He now cares for the properties while they are elsewhere. They have business and personal banking here. Staff here is capable and friendly. There's a security/info station as one walks in. However...Navy Credit Union is not on the same cooperating network as my credit union. When I need to do business with the Marines, I must drive a check over. But...I do not think you have to be a veteran, particulatly, naval, to have an account. Credit unions are such an excellent banking value, the monster, fee-laden megabanks try crushing them with weaponized legislation. Keep Our Credit Unions Afloat! Less fees, more Joy!

My husband has been a member of Navy Federal for over 40 years. The service is excellent and…read moreinterest rates a good. My husband appreciates being greeted "Good morning Senior Chief", very respectful.

Sarai was an incredible banker, and I have nothing but positive things to say about her. She was…read moreprofessional, respectful, helpful, and genuinely the one bright spot in an otherwise very disappointing experience with Desert Financial. Unfortunately, my experience with Desert Financial above the branch level was completely different. Everyone I dealt with beyond the branch treated me in a dismissive and condescending way, as though I was not capable of making my own financial decisions. I was attempting to complete a documented business transaction, but Desert Financial created a narrative that I might be the victim of a romance scam and used that as the basis to interfere with the transaction. That explanation was inaccurate, insulting, and deeply frustrating. The transaction involved a real business, formal documentation, and available verification, but instead of handling it through a serious diligence process, Desert Financial treated me like a child. To be clear, this review is not a criticism of Sarai. She was excellent. If the rest of Desert Financial had handled the situation with the professionalism and respect she showed, I would have been happy to remain a customer. Unfortunately, the conduct above the branch level made that impossible.

I went in yesterday to sign papers closing my loan. I have had a line of credit here for years and…read morerecently had a pop up on my app suggesting a credit. I applied and it asked if I wanted a personal or signature loan, I think that is what my options were. The closer I got to the end, it asked if I wanted a new line or to increase my current. My current one had been serving me well, so increase was my choice. It took about a week from application to signage. I was late for my appointment, but they still got me in and out quickly. They let me know the money would hit my account in the evening- and it did. I wanted to increase it because it is a good account to fall back on when I am in need of funds and it connects to my bank account to protect me from overdraft fees. I stick with Desert Financial cause they have been good to me all these years. There are not many physical locations as compared to regular banks, but they have convenient locations.

Helping my nephew set up financially. We began in Mesa. His payroll office is blocks away from this…read morelocation. The office does not email or link to important personal documents. They print. Employee picks up. He brought his required docs here, this branch got them into the filing system, accessible by Mesa before closing time. Success! Thank you Desert Financial.

I banked here for a short while. I sold my home and deposited the proceeds into my account. Lo and…read morebehold, I was told not to bank there anymore because they thought I was a scammer. Seriously. After kicking me out I was sent a letter telling me that they did research and discovered where the money came from. Not sure if they don't like senior women selling homes without male figures helping them or what. If I was a person of color they would probable think I was a drug dealer.

We were repeat customers, having bought a car at Cactus Jack's five years earlier which worked out…read morewell for us. This time, we worked with Adrian on purchasing our car. He did a good job of answering our questions, and we were able to get a reduction in the down payment and a $500 price reduction for being a returning customer. However, when the time came to sign the final paperwork, Adrian had to work with another customer, so he sent Bob to complete the paperwork with us. Bob, however, was very pushy and unwilling to answer our questions, sometimes presenting papers to us saying they were about something in particular, when they really were about a couple of other things as well. He seemed annoyed when my wife wanted to check things over in the paperwork to make sure that we knew what we were signing and could agree to it. At first he didn't want to tell us about the hidden GPS system that is put in all their cars in case you are delinquent on your payments. He also implied that people who come in to have things checked out in the first fifteen days could get charged a diagnostic fee and a labor fee if it turned out the mechanics didn't find a problem, saying that some people bring their cars in to be checked out for what he considered to be trivial reasons. So the final paperwork process was by far the worst part of our car-buying experience. Shortly after we bought the car, an issue did come up, and we brought it in to service, and everything went fine. So, once again, we have what seems so far like a good car, and while the car-buying experience there was mostly a good one, I must say that the final paperwork process with Bob was not satisfactory.

I would leave 0 stars if I could! Sure the sales people are very convincing but it's not worth…read morebuying a shitty car from here. They claim all vehicles are inspected and safe for the road but turns out, they only inspect just enough to get it off the lot. Not only are the cars pieces of junk, they opt themselves out every time you try to get the vehicle serviced or have issues. Nonetheless, we got a car from here hoping it would be a good investment only to have the car for 4 months and it catches fire on the I-17. Don't ever buy a car from here or any cactus jacks dealer.

Sierra Pacific is the place to go for car loan, 100%!!!!!…read more Terri is the super star and forever my hero. I had a very stressful situation in a span of 2 hours and she totally solved the problem. I would recommend Sierra Pacific going forward to anyone who has any type of banking needs. Depending on the time of year you visit or open a new account, they could be offering attractive perks as well!

If you are looking for a car loan, Sierra Pacific Federal Credit Union should be one of the 1st…read moreplaces you check out. Working with them is a breeze and they offer incredibly competitive rates. I had the pleasure of working with Terri and she was very communicative, answered all of my questions quickly, and provided me with great advice. Her service was impeccable and it really made the loan experience simple and easy on my end. I 100% recommend using Sierra Pacific for your loan and banking needs - you will not regret it!

I had an amazing experience with Jay, I was in and out, the experience was easy fast and helpful,…read morewonderful customer service I will highly recommend them to others. The good thing you can get pre approve before you go in which is great so that you know how much you are ble to get before you go in.... Great company

So friendly. I enjoyed doing business here as they are very personable. The process went smoothly…read moreand we were in and out of there fairly quickly. They allowed me to consolidate some debt and made it easier for me to make my payments.

The staff is helpful and Professional. Applied on line and was approved. The loan which was…read moreprocessed did not help my need because of a added factor. I returned the money the next day. The money was accepted and the account was closed. Paper work was provided to me to verify this transaction. Thank You again CASH 1 Loans for your assistance. Blyden B.

Mellinda was such a great help. she got me the attention i needed. anazing service and I couldn't…read moreask for more.

I should have read reviews before buying my truck here! My credit got ruined due to a bad marriage…read moreand I have been trying to get it cleared up but in the meantime time my Jeep that I had purchased 3 yrs ago was hit by a hit and run. The insurance paid it off but no cash to me. I had to sell my 5th wheel to have a down payment. I explained all this to the very nice Salesman at Auto Now in Glendale AZ. I explained I had to have a good reliable vehicle. He was AWESOME UNTIL he got my money then he was rude, lied about things (I know that NOW) and rushed to get me out the door. On the way home on the highway the front end shook so bad I could barely hold onto the steering wheel. Oh I need to mention I was only allowed to test drive around the block!!! The windows were up when I test drove it so I didn't hear the brakes SQUEEL every time you came to a stop OR the HORRENDOUS rattle from underneath when you went over a bump! There was a clunking in the rear end when you stopped or started which the Salesman told me it was nothing and " just something all Dodge Ram trucks do"... LIES! I left numerous messages for service with NO ONE calling me back! The ONLY time someone from this HORRIBLE business DID call me back was if it had to do with MONEY to THEM! I was lied to about what insurance I was required to carry ($500 deductible on both comp and collision not $1000 as the Salesman said).. lied to about the "extended warranty" and what it actually covers which is basically nothing short of the engine falling out or the reared falling off... lied to about the plate cost... being notified in ADVANCE so I could budget for it and that it could be split up into 2 payments.. LIES! There's more but this is long enough.. in the end I have MAJOR repairs that need to be done and NO money to do it and EVERYONE has been not only rude but uncompassionate.. treating me like I was dirt because I have bad credit which isn't even REAL bad anymore... I should have went to a reputable dealership and tried to work something out... now I owe $31K for a truck that's not worth $5k.. just makes me SICK! DONT GO TO THIS COMPANY! They are also Cactus Jacks as well... I'm telling you you'll regret it!!! Oh! And they'll list AWESOME vehicles on their website that they "don't have a title for" just to get you in... that's how they got ME in the first place!

This place sucks they scam you and don't help you when you need it. But if they take your car back…read morethat is legally yours you have the right to price it and end of discussion your legally allowed to sell it your the true owner so if they sell u a one sell it back

Everything about this business is understated.., all of them go the extra mile…read more. I've driven hours to use their service. Affordable Professional Perfection They make my car better everytime I see them I enjoy giving them money., Worth every penny

Great communication. Advocated for me with my new purchase of an old Mercedes. Will definitely be a…read morereturn customer. Very trustworthy!