Caliber took care of what I needed done. My car had been scrapped / damaged left with paint damage after leaving Costco. Unbeknownst to me until I got home. They worked well with me, kept me informed through the whole process with great communication. As mentioned my car was in their shop for about 3-4 days. And have my car looking like new. Color matched my paint and all. Highly recommend. read more

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Caliber Collision in Oxnard (on Stugis) has an amazing team and the end result was amazing. This is the 3rd car accident our family has used Caliber for, and though we were unhappy we were in car accidents we were happy to return to them. They are communicative throughout the whole process with no surprises at the end. I was grateful for Sandra's help and for all the amazing techs who put my car (our cars) back together perfectly! Highly recommend this team if you are ever in need of auto repair! read more

We have used different caliber collision in the past and decided to use this after a recent accident with our 22 Camry. The staff were incredibly friendly and responsive. We got updates daily and we got our car back before the initial expected date. Everything done as expected and car returned as good as new. Would use them again in the future and would recommend to my friends. read more

Pablo, Alex, and Cecily were incredibly personable, kind and helpful. They really care about their customers and I received incredible customer service. read more

From start to finish the entire staff was friendly, helpful and knowledgeable. The quality of work was exceptional I am pleased with the whole experience and highly recommend caliber collision for your auto body needs. read more

I took in my Cadillac Ats for a repair & the results were amazing !! While being greeted and attended by Sandra an amazing presentation and good care for me as the customer. Thankfully my lac is up and ready ?? Thank you !! read more

I have used this shop for a couple of repairs w paint n dents n they have always done a great job! I dealt w Alex this time n he just went above n beyond to make sure repairs n paint were done to my satisfaction. I was so pleased w the quality of work and paint job ! Working with the community I'm big in customer service n this shop has always delivered great service ! They listen to your concerns n do what they can to deliver fast n best quality service ! I highly recommend this particular shop on Sturgis Rd in Oxnard . Thank you Alex n Calibur Collision for taking care of me n delivering the best quality of work on my 2016 Toyota Corolla. read more

Excellent service. They were quick and did an amazing job. All were very kind & helpful and by kept us informed every step of the repair. Thank you very much Maribel for everything! read more

We went in for an estimate on some damage to our car and walked away with it completely fixed in less than an hour! Sandra met us when we got there, looked at the damage and had Lee see what he thought our options were. They were able to fix it while we waited. Sandra kept us updated throughout, which really helped. Their work took care of the damage, and we're very happy with the results! We'll definitely be back if we need their help again. read more

I would like everyone to know that Lisa handled my phone call very professionally. She went out of her way to answer a question she didn't have to, I would've been ok with "I don't know" response, yet she went above and beyond, shows a good quality of personality, not many people like to help but Lisa did. Thank you Lisa for your help. read more

Although the service was good, Sandra was very professional and extremely kind. I am writing about my experience when my car was returned. When I got it back, everything was fixed and nicely done. Issue is inside my car, things were shuffled around. Everything in my center console and glove compartment was taken out, tossed on the floor and back of my seat. I am not sure what happened between caliber and Honda when my car was being passed to one place and the other but someone went through my personal items and an item went missing. I called for a week to follow up. Manager at caliber was sincerely apologetic and he did his best but it's still not figured out. I have yet heard about anything today and my wheel lock was not replaced as promised. When the car was returned to me, I felt very violated. Sure, they were looking for the wheel lock but that went missing and why would all my personal items need to be shuffled & tossed around inside my car. Manager agreed it should not be that way and apologized for the mess. Car should be returned the way owner brought it in. My personal item is still missing and sentimental value that was inside this item has been taken from me. This item wouldn't mean anything to anyone but it's still missing. No follow up from the company. read more

Lost parts and not willing to take responsibility.shoddy work. Lied about details regarding the work. Overall disrespectful and rude. Never again using there services . read more

Couldn't be happier to have taken my car here. Sandra was incredibly helpful, she even got ahold of my insurance company when I couldn't. The repair was flawless and finished 5 days earlier than expected. They offered to give me a rental car and sent me updates of the repair progress the whole time. 10/10 experience. read more

This review is for Manny at Caliber Collision. My husband needed to repair his Corvette after someone reversed into him and we are so thankful for the amazing customer service provided to us by Manny. Manny made sure our Corvette received a very thorough repair and got our car back to us quickly and as good as new. Highly recommend!!!! read more

Cannot get anyone to return a phone call regarding the status of my car. Car has been there since 8/30/23 and I got regular status updates but 3 weeks ago all communication has stopped. I've called for 5 days straight, my advisor has gone to another shop and the manager is supposed to call me back but has not. Go anywhere else! read more

Shoutout to Adrien at Caliber Collision in Oxnard. I accidentally ran into a fence and was unable to open my driver's door. Adrien quickly got my door open and didn't even charge me! I will certainly return here to have the door repaired properly. read more

When winds were really bad, I opened my truck door and it was ripped out of my hand and swung open too hard, bending the hinges. I had a terrible wind noise anytime I drove over 40 mph. Also my door latch was misaligned, so I had to lift the door a little bit for it to close properly. I took it to caliber collision and spoke to Austin. He ensured me that they could take care of the problem without any issues. One of the hinges was on back order so it took some time to get the parts, but that was no fault of Caliber Collision. Austin kept me updated on perspective dates that the parts should arrive and assured me that they are OEM parts. That gave me confidence in knowing that they only wanted to use OEM parts to correct the issue. Austin kept me up to date throughout the repair process and he drove the vehicle himself to ensure that the wind noise was gone. I picked the vehicle up and was happy to see that the door is aligned perfectly and the wind noise is completely gone! Thanks again to Austin for being so diligent with the process. I will definitely be using Caliber Collision again and I'll be referring my friends and family to Austin. read more

Sad to have to do this but here it goes...The work done to the vehicle is not a reflection of this update rather the honesty of one of the employees there...The day i went to pick up my car As soon as i got there my beats headphones connected to my phone (which i thought was weird the car was at the shop for 3 weeks!) didn't think much of it i was excited to get my car back...I go to waiting area they are washing it in the back they pull it around i do a final walk around and take off excited to have my car back....Ffwd a few weeks later im looking high and low for my headphones and cant find them anywhere i contact the shop to ask if the detailers removed them from the vehicle while cleaning and forgot to put them back in they said no but yet the bodyshop is the last place they connected to my phone...Bye bye $250 dollars from my pocket but this incident alone caused me to update my review REMOVE ALL VALUABLES FROM VEHICLE they have sticky fingers at this location sad to say read more

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I just picked up my car today and it looks perfect. My accident was done at a Walmart while I was sitting inside my car. My car was parked and the driver that hit my car was trying to park and just scrapped my car. My car is old but i don't want anymore dents and scrapes especially if I didn't do it. I have a 2009 Nissan Altima Hybrid. Caliber Collision kept me undated via text message and my car was returned to me so much sooner than expected. They also cleaned inside and out of my car when I received it. It looked like nothing had ever happen to it. I'm so happy with the results. The workers were helpful and extremely sweet. I appreciate and loved my service. In my opinion I recommend this place 100%. read more

Our family vehicle was rear ended and we chose caliber collision to do the repairs. Their whole staff was wonderful, especially Sandra. Sandra answered all of our questions, even ones that we didn't know we had. When enterprise rental was too busy to send over a car to pick us up, one of the Caliber staff members us a ride over. Their waiting room was clean, there was fresh coffee, and there was always an interesting movie on the television; so waiting never felt like a drudgery. The repairs were completed in a timely fashion, and the car was returned in beautiful clean condition. I would definitely recommend their shop to friends and family! read more

Consistently gives great service along with great quality to repair vehicles. Turn around time is one of the best in the industry.

I'm starting to think that my Nissan Frontier is jinxed. My 2017 truck was totaled last August by a driver not paying attention, and in February 2020, my 2019 Frontier was hit in the front right bumper by a driver not paying attention. Once again, I turned to Caliber Collision on Sturgis Road, and once again they did a super job. Sandra is a joy to work with, and I'd like to give a shoutout to Yesenia as well. They kept me updated every step of the way on the repair status (we're talking texts, daily), and I got my truck back looking as good as new! When I dropped off my truck, they called the car rental place for me, and when I picked it up, they kindly had the car rental folks pick up the rental at Caliber. I will continue to go to Caliber for vehicle body repair--I just hope I don't have to go back for any more body work for a good long while!! read more

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I was rear-ended and was referred to Calibur Collision by AAA Insurance Company. We found Sandra to be professional, friendly and went the extra mile to make sure our car received quality repair. When we picked up the Honda, we were surprised to see how new it looked! We were encouraged to leave our rental car there and they would take care of it. That was a nice finishing touch. Thanks again Sandra, Brenda and Tom Davison Oxnard, CA read more

Caliber Collision - Body Shops Near Me - Oxnard, California

My car got hit on the front left and badly needs cosmetic work. Brought my car here and to tell you what, it was the best thing I ever did. Called them for appointment and they immediately told me I can drop off my car the next day. The front desk was helpful enough and was very nice. George took care of my car and kept me updated. He did a really good job with my car and I could not thank him enough and the whole crew. I highly recommend this place !!! They're fast and the quality of work is superb !!! read more

Caliber Collision - The damage - Body Shops Near Me - Oxnard, California

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If I could give more stars, I would. Everyone was kind and professional. From Alyssa and Cecily in the office, to the GM Manny; SUPERIOR service all around. My story is a long one so, let me just share the highlights. I haven't had an accident in 25 years, until a couple weeks ago. My car was not originally taken to Caliber. It did however get moved over to Caliber as they are Mercedes Certified (I had a c300). I hadn't had the best communication or help of any kind UNTIL it was moved to Caliber. From the moment Caliber had the car, and my first conversation with Manny, I knew I was in good hands. He was so patient and fully explained what I should expect and the steps going forward. He communicated with me daily and actually LISTENED to me. He personally made sure my car was lifted and thoroughly inspected. In the end, my car was totaled (I suspected it would be). The attention and professionalism I received from Caliber was above par and I would recommend them to anyone and everyone! They're honest, they care about people, and they care about the service and work they deliver. read more

Caliber Collision - Body Shops Near Me - Oxnard, California

This place is real good at giving people the run around, I've been patiently waiting for my car to be fixed and they always have some sort of excuse to why it's not done and they keep pushing my finish date. And then I come on Yelp to see more negative reviews of them stealing people personal belongings. Don't bring your car here, u won't see it for a while and you'll be lucky if they don't steal your stuff. I don't want all these promises and extensions I want my car back and I want it fixed correctly and caliber collision of Oxnard clearly can't do that. I pray they give me my car back ASAP and I pray they don't touch my belongings cuz if they do there's ganna be problems. Legal problems. read more

Good job team @ Caliber Collision! My truck was unfortunately hit on the side front front door to the back fender. Damages to three panels plus rear tailight and bumper. Luckily insurance covered cost and the Caliber Collision team handled my truck with haste. George was the man who I stayed in contact with and called for questions about the progress. They do have a text alert that also goes out to the customer to provide information about what stage your vehicle is in. I thought was a cool feature of the company to have. I will post some photos of the damages and finished work. But I'm am happy with it and the fact they have a warranty is a nice deal too. Friendly staff and easy to locate. Estimate didn't take long and got a print out right than and there. I will be recommending to other people. Thanks again Caliber Collision! read more

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My car was rear ended. Asked around to referrals. Caliber was the number one shop people were talking about when it came to great customer service and repairs. Rigo was the person of contact there. Great employee. Called me and message me with status update. 5 stars isn't enough for the job they did to my car. Highly recommend. read more

Caliber Collision - Back Bumper replace with new exhaust pipe - Body Shops Near Me - Oxnard, California

Highly recommend this body shop, Rigo was professional, responded Promptly and made every effort to meet my deadline as I needed my car to relocate for a new job! Even met me at my rental car place so I didn't have to arrange transportation to pick up car! Excellent service and perfect body work. Price reasonable-friendly and professional all the way! read more

I was told it would take 5 days to get my car fixed. Recommended from the Audi dealership. My car was 3 weeks old. It took 3 weeks and I was told they lost the parts. Then told it would get detailed and they apologized. I picked it up still missing A6 logo on back and if it was cleaned it was by someone that stepped all inside with dirty feet. Then driving home two exits off the freeway flat tire. Hole in the brand new tire and took 4 months to get reimbursed. Audi needs to think about who they endorse!!! read more

So far I am impressed with their service and dedication. So much so that I kind of want to work there.

It's been a while since I brought my car to this shop to repair some damage a family member caused. I did so because: (1) it was Audi certified; and (2) it was on my insurance list. The advisor who helped was friendly. However It took them nearly a month to fix my car. They ordered the wrong part initially. Then, I was informed it would be ready only to learn that they had scratched the car while putting the doors back on and had to repair it. They sent a poor quality picture of the scratch. They also may have charged my insurance for their scratch repair (thereby increasing the amount of my loss). It is unclear from the invoice. They did me the favor of driving the car back to me, but it was not clean. The mirrors had film on them from sitting so long and needed some good elbow grease to be cleaned. For $3k+ in repairs, they should return the car clean, especially when they have it for a month. I reviewed and looked at the area that was damaged (the passenger side rocker panel). It looked good and I thought nothing else of it. Fast forward to recently where I've been noticing issues that I can't say for certain happened while at Caliber, I just have a striking suspicion. First, on the passenger side b-pillar door jam there is an indentation like someone "dinged" it. I believe this may be the scratch and, if not, I can't imagine how or who else caused this ding. (See pic). I can't see it without opening the door and most people won't know it's there, but I do. I also know that one should question the work that can't be seen if this was caused by them. Second, on the passenger side it looks as though they damaged the headliner. I noticed it one day when seeing that the inner door seal/weatherstripping was raised in one spot. I peeked under and saw that for whatever reason the headline was not fitting right with the weatherstripping. Again, I don't know if they did this but I can't imagine where else it would have happened. Thus, they get two stars and if I knew these issues were certainly caused by them I would take the car back, but I don't. Moral of the story: check your car throughly if you need to bring it to this shop. read more

Caliber Collision - Ding on door jam/b-pillar. Can't imagine how else this would have happened other then when they were reinstalling doors. - Body Shops Near Me - Oxnard, California

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Worst Experience of My LIFE. Avoid at ALL COST. SHORT VERSION: My accident was on 08/15, I was rear ended; I didn't get my car back until 11/18. 3 months later!!! Do you know how much it costs to rent a car for 3 months? FULL STORY I was involved in a car accident where I was rear ended by a hit and run driver on 08/15. I had my car towed to Caliber Collision in Reseda, CA. (See separate review of that facility) . A week later I still had not received an estimate so I started calling to check what the delay was, and was told that this particular facility did not have the technology to work on a Mercedes and it would need to be transferred to the facility in Oxnard. (It took them a week to determine that) Frustrated but trying to remain positive I had the car sent to the Oxnard facility as recommended. I called and spoke to Dave Chavez who was to be my service advisor. At first Dave seemed promising, apologizing for the other facility dropping the ball and making promises to do everything in his power to make this a great experience. Boy was he WRONG. In fact, I can honestly say that this was the absolute WORST customer service experience I have EVER encountered. A week later I called to get an estimate (we are now two weeks after the wreck), & I STILL didn't have an estimate. I spoke to Romie at the front desk, I asked to speak with Dave and was told he was unavailable but a message would be given to him to call me back, never received that call. The next day was the weekend so they were out of office, so I called back on Monday, and am told by Dave that he was never given this message. So basically this girl will tell you anything you want to hear to get you off the phone. He tells me he sent me the estimate over the weekend by email, and that he was ordering the parts that day and would guess the repair would take at least a month if not more. I accepted this and moved on. 9/14- (a month from the starting point) I call back to get an update,I am told by Dave that some of the parts are back ordered and he doesn't know when they will be avail, however the repair cant start until he receives them. I was extremely upset and asked to speak with the GM of the body shop, whose name is also David. I speak with the GM and I am given an apology and told that he was personally going meet with Mercedes and try and expedite the process. I am told I will hear back from him by the end of the day. Never heard back from him. Next business day was Monday so I called back. I am told by Romie that he is out of the office and will be gone for the week. So I again talk to Dave C. He has no news for me. Only that the part is still back ordered. 9/26 Call for update, speak with Dave C, told the part had arrived and repair could begin! Excited at that point, I ask for a timeframe . Im told it would still take nearly a month. I have a yearly trip planned for Halloween, so I ask specifically. "Dave will my car be ready by October 31?" Told, "YES! Definitely before then." Awesome 10/14 - Dave calls me to let me know that the repair was going well, and that we were still on schedule to be completed by 10/31. Awesome news. 10/18 I receive another call confirming that the repair was almost completed, we were still on schedule and the car was being sent to be painted. Again great news, I confirm all arrangements for my trip. 10/31 I call in to see if the car is done. I am told by David "Oh, I thought tomorrow 11/1 was the deadline, im going to need 1 more day. Ok Dave 11/1- I call in, and the car is being sent to Mercedes for the alignment which should be completed by the end of the day and should be ready the next day. Ok Dave 11/2- "Car still at Mercedes awaiting alignment, 1 more day." OK Dave 11/3- "I just got the car back from Mercedes, I need to finish a couple extra installations and then it will be ready, 1 more day." Ok Dave 11/4- "The parts I needed for the last few repairs don't fit, I am working with Mercedes to find out why. Today is Friday, Ill have an update for you on Monday" . OK Dave.....At this point I decided to cancel my trip as it obviously wasn't going to happen. 11/7-Monday. "Parts were mislabeled, waiting for new parts to arrive and will install them" . I am furious, I ask to speak with GM again who does get on phone and speak with me about the situation. Promising to make reparations any way he can, and that he will eval the case for timeliness after we are done. I end up calling the regional manager Craig F. who gets involved and starts making things happen. They waive my $500 deductible, and give me a new rental for the last week of the repair. This is appreciated but it doesnt change the fact that this should never happen. 11/18 I get my car back but, the blind spot sensors are still not working, there is a ticking in the front fan, the tire keeps losing pressure, and the check engine light is on. Summary: AVOID AT ALL COST! GO ELSEWHERE read more

I was referred by Audi dealership for a door adjustment after my vehicle rolled backwards on my drive. Caliber adjusted my door to stop wind noise for my upcoming trip and will definitely bring it back after my trip. The free estimate guided me to open a claim with Mercury Insurance. Thank you to a Sandra and her technician for the quick and easy adjustment. read more

Sandra Cruz was always keeping me updated with the status of my car! I really appreciate her paying attention to detail I could tell she really takes her job serious and wants the customer completely happy and satisfied: I was also so happy I got my car back sooner than expected and she was willing to go in on a Saturday so we could pick our car up since Friday I wasn't available to pick my car up. Sandra is so honest and kind out of all the car shops I went to get an estimate they all told me and my husband that the only way we could get an estimate was leaving the car at their shop and then they would take it apart and gives us an estimate. By law that is not how it works. Those were shops that were on my insurance preferred list and caliber collision was not on their my insurance preferred list it they ended up being the most honest ones out there! I had never been in a car accident and Sandra took the time to walk a through the pwocess step by step. The correct process. Not just try and take all the money :from my insurance. I will 100% be going back for any other needs I may have and will be recommending Sandra Cruz always! read more

Excellent service. Really fast turnaround time. Car was ready several days ahead of schedule. Cannot tell the car was damaged! Wonderful shop! read more

From start to finish this team is amazing! Communication is top notch. Beautiful work. They even delivered the car to my house after it was done. I cannot thank them enough. read more

Had rear end damage on my suv to back-up camera, tailgate, paint, license plate holder and key/lock access -- so sad. Sandra got me in on Monday and vehicle was ready on Friday as promised -- repaired perfectly! She was there at opening time with truck waiting for me at the curb. I noticed extra detailing (vacuumed and cleaned interior, exterior wash and buff, even wheels and tires detailed). Great service on delivery. Secilie at front desk was so pleasant and helpful. Kudos to Sandra, desk and repair shop staff for job well done! read more

They did a great job with repairing our 2017 Mini ! George n Telisha were very helpful n made the process easy ! read more

My car had minor damage to rear bumper. Adrian took care of me by explaining the process, coordinating a ride home for me and making sure the car was ready when he said it would be - and at the price he said it would be. I took my other car to Caliber Collision and had to file an insurance claim - same guy helped me, same great result - super impressed and happy with their prices, quality of work and service. I highly recommend Caliber Collision for insurance and non-insurance body work and painting. read more