I had the front bumper repaired on my BMW X5 at Premier Coach and they did an excellent job! I was extremely happy with the results. I hope I don't need their services again, but if I do I will be going back to them. They handled all the insurance paperwork and made it easy for me. Larry Muro Ventura CA read more

Terrible place. I've made the mistake of taken two different cars, first one was back during the pandemic and the car was delayed by month and their excuse was "waiting on parts" so maybe. I let it go. Second time was last year, I was first initially quoted $2200 for bumper work, when I went back to pick up the car the price had gone up to $3800 and the car wasn't even ready. And this week I tried given them another chance, and they still missed the mark. I was told the quote was going to come out any minute now, that was 24hrs ago. Anyways, save your time and money. These guys are expensive and unprofessional. read more

1 star off just because of the lack of communication. The actual repair was fantastic. They did an amazing job and exceeded every expectation on the body work. They even took off a little scratch I had on a spot that was not a part of the repair job. And they detailed my car and gave her back to me in pristine condition. I'm so very pleased. I can't recommend their work highly enough. I would have preferred a little better communication from them-- I had to call to ask how long repairs were going to take a couple of times. When I dropped off my car they just took it and said that they'd be in touch when it's ready for pick up. A timeline or ETA without me having to call multiple times would have been nice. I can't speak to their pricing because this was covered 100% by my insurance. read more

Excellent and timely work done on my car - Highly recommend Great customer service read more

I just got my 3 month old Toyota Tacoma fixed and it looks as good as brand new. Premier Coach did a great job and had to work especially hard dealing with the insurance company that did not want to pay for anything. Ashley was great at answering my questions and keeping me in the loop on what was happening and when my truck would be done. It was another great experience. I think this may be my fourth vehicle repaired here. Thank you!! read more

We had our Mercedes GL550 repaired here approximately two years ago and we were extremely satisfied with the work done. Professional service to say the least! Last week a lady backed into the front of our BMW X-7. There was only superficial scratches to the front bumper area but because of the electronics we decided to take it to Premier Coach. I took it into Premier and explained the situation. In my opinion the young lady that went out to look at my car could have easily seen $ signs, oh no! She called a young man that works there outside and had him look at the damage. The young man told me that the damage didn't look like much and that he would take it into the shop and get a better look at it. Again, I was thinking dollar signs. After waiting in the waiting room for about thirty minutes a young lady brought out the key fob to my car and said my car was done. I asked where I could get the estimate and she said "Bill" will be right with me! Bill came and walked out to my car and said that nothing was wrong with my car and that they buffed out the scratches for me at no charge. I was floored, I know that if I had taken my car anywhere else to be buffed out they would have charged me at least a couple of hundred dollars to buff out the scratches. Thank you Premier Coach, you guys rock. read more

Premier Coach Auto Collision - Front bumper of my vehicle. Scratches were buffed out by Premier Coach. - Body Shops Near Me - Camarillo, California

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WORST EVER!!!! Don't follow specific repair instructions, don't perform work on promised time line (not related to any unavailable parts), drive your car without permission and damage it in process, mess up repair. AVOID THIS PLACE!!! read more

Some of the nicest people work here from the owner down to the labor folks they are all very nice Then their work is impeccable, I would highly recommend this business read more

Premier Coach is truly the best auto body repair service ive ever used. I have complete trust in Premier Coach. Ashley is Superb, she very knowledgeable and pleasant! I recommend you all highly! read more

I've used them a couple times for like the last 13 years and always top notch service! Most recently had to have repairs done on my Range Rover velar and they left it looking like a beauty queen! Good service and very professional and willing to go the extra mile and maintained good communication and prompt service, my car had to be in the shop a few weeks but everything was super smooth! read more

I brought my 2024 Cadillac Lyric in to have a small paint issue fixed. I worked with Barbara, who I've worked with in the past. She gave me an estimate on a price, which was more than fair. Barbara also told me how long it would take and that it would look amazing. I picked it up the next day, just as she told me it would be ready, and of course, it was ready. The repair looked amazing. I couldn't even tell that anything was done because it looked factory fresh. The workmanship and quality were absolutely fantastic. All the people that work there know what's going on, and they click. The service is fantastic. Thank you for always being of service and turning out such great work. read more

Took my car in for a quote on August 5th car went in for repairs on December 6th. 2 weeks was on my for deciding if I wanted to stick with this company. I don't know how you are still in business with people that ask to resend emails don't call back when they say they will. So after 6-10 calls and numerous emails it got in. Customer service is the worst from any business I have ever been to. The work they did was very good. I don't believe the other reviews on yelp for this business. You should have to verify or post a bill or estimate in order to post reviews. But I wouldn't recommend this place to someone unless I really disliked them and then I probably wouldn't. read more

Premier Coach Auto Collision - Body Shops Near Me - Camarillo, California

I called Premier coach and made an appointment I did get there about 10 mins early and waited for the person I think was Logan and I told him that I hit post as I was driving into a parking lot my sensor did not go off as the post was lower the the attached fence both my doors were seriously dented on my mercedes 250gla 2021and i would pay out of pocket I mentioned some things my grandson told me about the doors and I asked him he was so rude I could not believe it he quoted me to fix it 12,000.00 I said forget that and walked off the premises Mercedes did not even quote me that kind of money talk about customer service I RATE THAT A ZERO read more

Beautiful repair work from a collision. Fast and efficient. Kept me up to date throughout the whole process . read more

Thank you Logan for all the years of incredible service. You should be extremely proud of the organization you built. The attention to detail and customer satisfaction is unmatched! Sorry for the rebuttal, but I forgot to mention how amazing Barbara was in the whole process. There were several small details to this last job and she took care of ever single one of them beyond my expectations and deserves a Big Shout Out!! (And NO, I'm not a paid sponsor for Premier, just a very satisfied customer!! Hahaha) read more

Premier Coach Auto Collision - Check out the killer aftermarket lights and flawless repair! - Body Shops Near Me - Camarillo, California

Extraordinary service with meticulous concern for detail. They turned a twisted up 911 back into its former glory. Highly recommend. read more

BEWARE OF THIS SHOP I took my Tesla Model 3 here for a simple repair that Ray assured me, would take about 4-5 weeks... My car was in their shop for over THREE MONTHS with very little communication from the staff. I was told I would receive weekly updates. Wrong. These guys ignored my phone calls and emails for about three weeks before I finally got through to someone. When I finally did get ahold of the shop, I was fed a million bogus excuses as to why I was not communicated with and why my car was not ready or progressing on repairs in the shop. Here's some of the excuses I was given: waiting on parts, wrong parts received, parts were actually here the whole time, but they were in a box for another order, so nobody knew we had them, receptionist was on vacation, flaw in the paint job and now the doors need to be "adjusted", car was being washed. Every single day I am given another excuse, and every single day, I can see on the app, that my car has not moved. My insurance paid Premier within two weeks of dropping my vehicle off and obtaining their estimate. After 30 days, I called to follow up and see what the status was.... To my surprise, at the 30 day mark, my car had not even begun to be worked on, and my rental coverage was now exhausted. In result, I've paid THOUSANDS out of my own pocket in rental cars, Uber, Lyft, etc. I was told if my car was not ready on or before 6/2 (three months), Premier would pay for me to get in another rental vehicle... Not good enough. I was done being patient and friendly two months ago. Had I not caused a scene via email/phone, I'm positive my car would have taken several more months to complete repairs. It seems like these guys collect big checks from insurance companies and then just let the cars sit in their shop until the customer is completely fed up. I picked up my vehicle today and was given another long, bogus timeline of events, justifying the 3+ month wait. I saw in a few other yelp posts, this shop has been known to waive deductibles due to negligence, lack of customer service, etc. Naturally, after three months of being dicked around, I felt entitled to a reduced or 100% waived deductible. Bill was unwilling to accept any responsibility. I asked him to meet me halfway at 50% and told him if they do indeed charge me the full amount, I would likely dispute the charge with AMEX, report them to my insurance, BBB, make a few calls to local media etc etc. After 10+ minutes of going back and forth, Bill went ahead and accepted my 50% deductible cash offer, but made it clear he was accepting it as a customer service courtesy, and not because of my numerous "threats".... his attitude was dismissive and condescending. I'm happy to have my car back. I'm happy the car seems to be put together well, with no problems (that I know of, yet).... I am NOT happy with the lack of accountability, numerous discrepancies of their "timeline", lack of communication, empathy, or eagerness to resolve my umbrage and maintain a good relationship with a customer who just had their insurance pay them $18k in repairs. DO NOT TAKE YOUR CAR HERE, unless you want to wait 3+ months while you chase them down for answers, only to be fed bullshit excuses. read more

Luke helped me out. My Tesla had a scratch/slight dent. He made the scratch disappear! Very good customer service.

They are not the excellent at what they do and carry a multitude of manufacture certifications. Great quality and great service read more

Everything went well from the start. My insurance company recommended Premier Coach to repair my car. Brought my car for evaluation and quote. Then set up a date to have repair they took care of repairs in a timely manner and I had my care back good as new! Would definitely recommend this company to repair your vehicles, read more

excellent result for major front passenger damage car looked brand new Kept me uptodate on progress and car was ready as promised read more

I worked with Barbara, who is the best! She is super efficient, professional, and knowledgeable of all aspects of vehicles/ insurance companies, which is why i would only trust her with my vehicle . I couldn't be more satisfied with the work on my car. I definitely recommend working with her read more

My car came back from a nasty collision looking like new and they even finished the job in the allotted time. Thanks Premier Coach. read more

Came in thinking I need major work but came out Shocked. Barbara Kraszewski was super friendly super professional and helped. Highly recommend they are Honest and respectful. Again i can't thank Barbara enough !!! read more

I had went to a competing shop down the street that did absolutely terrible work on my 2022 F-350. Betty (my truck) is Agate Black, so, every....little...thing shows. For another minor ding, I decided to come to Premier Coach, AND I SHOULD HAVE CAME HERE IN THE FIRST PLACE!!! Ashley and Barbara are wonderful people, easy to work with, and communications were effortless and timely. The work their crew did on my truck made me very angry with myself that I allowed anyone else to put a finger on it. IT IS IMMACULATE. Not only that, but the service after the sale was the best I have ever received from anything to do with a vehicle - from sales, to service, to these paint repairs. I do not work at Premier and otherwise have no affiliation with this business. (Always gotta be careful of fake reviews, but this isn't one of them, and I'm an attorney so everything we write is naturally full of disclaimers). In sum, I will not take another vehicle anywhere else for body/paint repairs. Do yourself a favor - forget the "preferred" shops your insurance company tries to push on ya - bring your vehicle to Premier. THANK YOU BARBARA!! read more

Premier Coach did an excellent job repairing my tailgate. The paint quality was as good as Factory and Ray the service advisor did a fantastic job keeping me informed all along the way.Highly recommend read more

Premier Coach Auto Collision - Body Shops Near Me - Camarillo, California

I will make this simple and to the point Staff was really helpful and kept me well informed on the status of my vehicle. The professional work of the technicians was showed, the body work as well as the paint job could not have been executed more perfectly. My vehicle looked stunning, like the day I drove it out the dealership. Overall happy and satisfied, I can say I'm glad to have trusted this body shop and will recommend it not only to friends and family, but to anyone looking for an amazing body shop to trust on their own vehicles in the case of a collision. read more

I spent $23k on repairs for my Range Rover in June/July 2024 with Premier Coach and upon receiving it back after about 2 months in their shop, the paint on the affected areas was falling off in 6 different locations. The top panel that they repainted was also noticeably thin. There were also errors on the gaskets for water sealing, additionally multiple areas where gaps in the body work was noticeable. They did offer to bring it back in and touch up the places where the paint was chipping but this would've been obviously noticeable as well. I felt the work was very sub par and would not return, nor would I recommend this shop to anyone else. read more

The entire staff was very easy to work with. Despite having significant work being done on my pickup truck, they were responsive and kept me update on the progress. We had a hiccup when one of the parts needed for my vehicle was not in stock with the parts distributor but that is absolutely not their fault and they were apologetic and promptly provided updates on the part availability. Now, I can't speak on price because my incident was insurance based but they made the process super easy and communicated with the insurance company directly. Would definitely recommend to anyone needing minor or major work done. read more

Premier Coach is the best body shop ever. They are so professional and always kept me up to date on the status of my car. My car came back to me like nothing ever happened to it. Their employees Ray and Ashley were more than professional, I highly recommend speaking to them. read more

I brought my car here because my insurance recommended them and let's just say I'm so happy I selected this company. Ashley at the front desk was so nice and Lucas answered every question I had and then some. Their waiting area was clean and provided couches and chairs along with water and coffee/tea. I didn't really use it since I never stayed for too long. My car had the window shield replaced and the tailgate fixed and my car looks brand spanking new!! I couldn't believe it. I even received my car back washed inside and out. It was 100% covered by my insurance but their pricing looks reasonable based off the estimate forms. Oh and a plus, enterprise picks you up and when you go back to pick up your vehicle you can just leave the rental there and they come to pick it up. Hassle free every step of the way. I'm super happy with my experience. read more

Excellent company to work with. I'm always a little skeptical when an insurance company sends me to one of their own network servicers, however... the work was spectacular. Ray and Ashley were a delight to work with. Good communication, friendly. Just a good experience all around. read more

Hands down the best in Camarillo, excellent people, service,and result. They made everything incredible easy for me even with my rental. Thanks to everyone at Premier Coach!! read more

Highest possible rating for Premier Coach. Courteous concierge Ashley is most helpful and informative. My repairs were done well. Cannot recommend highly enough. read more

We needed a small touch up and buffing out... Barbara and Lucas handled everything, no hassle, no problem just took care of business! Thank you! Our car looks great! read more

if, unfortunately, you're in a position to have to pick someone to fix your damage vehicle, you could turn your misfortune around by using Premier coach. They took my car and did a thorough job. assessing the damage and fixing it. They were very diligent in making sure they found every item that needed to be replaced. when I got the car back, it was perfect. I'm very satisfied with their performance. Hope I don't have to, but I would use them again. read more

Very together operation they are at the top of the game. Their scheduling is very accurate and their quality superb. Why go anywhere else?

Quality service. Amazing fast and professional job. Everything was handled professionally from the customer service to fixing my car. read more

Beverly Hills quality service, Camarillo prices. I was able to make a last-minute appointment to make a minor adjustment to a displaced panel on my Ford car, and was invited to send email photographs in advance of what I needed to have done and received a ballpark estimate. When I arrived for my appointment, the service manager enabled me to remain in my car while the adjustment was done in about 90 seconds, and she will also be giving me an estimate on scratches on my 14-year-old Mazda I plan to sell next week. This truly was rapid, fair service with a smile and made my day great. read more

They worked on our BMW and were so fast, so good, so professional. Matt took excellent care of us and made sure we got OEM equipment from the insurance. I would recommend Premier to anyone, from a Chevy to a Lambo (there was a Lambo SUV there.) read more