Carlos and the office staff are wonderful. This is an honest business. He kept me informed about…read moreeach step of the repairs. He worked well with the insurance company and adjusters. He listened to my concerns. My car was actually finished earlier than promised. They even cleaned vacuumed and detailed the car prior to returning it to me!! I give this business an A+++

I would rate this shop as a 5 star shop. Great communication, customer service and workmanship…read more Carlos and Luis offered were awesome along with the craftsman crew that work there. They fixed my Honda and took very good care of it. They completed my repair within the agreed time frame. No body shop jail here. I highly recommend this place.

Friendly and helpful staff !:) Ismael is amazing he kept in contact with me giving me frequent…read moreupdates on my jeep !:) I highly recommend this place :)

I took my car in for repairs on Monday, March 30 to the Ventura location and spoke to Sal. He told…read moreme the vehicle should be ready within a week and a half max. I received a voice message from Kim at the front desk on Friday, April 3 stating that they were starting the tear down of the vehicle that day. Then on Monday, April 6 I received another voicemail from Kim stating that they were starting the teardown of the vehicle on Monday so I was a little confused because she told me they were starting on Friday so I called her back and told her I was very disappointed that they stored my car in their garage for the entire week and didn't start working on it all while I had to use a uber every day back and forth to work and spent money out of my pocket while they let my vehicle sit in the garage and never touched it for an entire week. Still don't understand why the parts were not ordered the week that they stored my vehicle. If I knew they weren't going to touch my vehicle until the following week, I could've dropped it off that Friday or the following morning when they started the tear down so I could use for work that week. Instead, I've had to pay for Ubers back-and-forth to work while they kept pushing my dates back. I ended up spending over $700 in Uber payments to get back-and-forth to work while they stored my car for an entire week. I didn't touch it. I decided to eat Ubers because the cheapest Rent-A-Car I could find was $55 per day. The gas prices are cheap so I would've spent more money on a Rent-A-Car. I got a call from Sal stating that they were waiting on parts for the repairs as soon as they get the parts they would work on it as fast as they could. I proceeded to let him know that my birthday was Friday, April 10 and I would like to have my vehicle back. I let them know that if it wasn't ready by Wednesday, they would have to keep it in the garage for seven days because I'm leaving for vacation. I spoke to him on Thursday, April 9 and he told me that it looks like I probably wouldn't get my vehicle back for my birthday because they ordered parts and they hadn't come in yet. Then he proceeds to tell me possibly Monday the 13th the earliest or the latest Tuesday morning on the 14th. I ended up getting my vehicle that Tuesday evening. Why this is so disappointing is because I have experience working as a delivery driver for Worldpac. Worldpac is a distributor of auto parts. We have a local warehouse here in Oxnard, California and anytime auto parts store calls to order parts. We delivered within two hours yet. I kept being told that they were ordering parts and they're taking days and weeks to get them in, which doesn't make sense to me. After I picked up my vehicle, I noticed on the way home that my passenger side mirror wasn't folding when I triggered the alarm and it wasn't working. So I called in and let them know that I would need to bring it back in the following week because I was going on vacation. When I got back on vacation, I took it in at 8:15 AM or Tuesday, April 21 waited about an hour for the repairs. Sal came back out to show me both mirrors. He stated that Tesla sent them the wrong mirror the first time and they didn't have several wires, but the new mirror they sent was correct. And finally, the mirror worked properly. I would have to say that customer service wise they're pretty good and the repairs on the body was done correctly, but I'm disappointed of the time they held my car given the minor damage and for having to bring it back in a second time to fix the mirror. I will never use this place again. This sucks because I could've got the service done at Tesla, but their service was scheduled two weeks out and that's why I chose this body shop because I thought I could get my vehicle a lot sooner and it ended up being 3 1/2 weeks. Should've just went to Tesla and no matter the wait in the future I will always use Tesla service only moving forward.

My Corolla hit an object on the freeway and the bumper hit from underneath, as a result, we looked…read morefor an auto repair place and we called Brenes , they were quick to respond and provide an estimate. My husband asked about auto paint services and they provided a reasonable price. It was a quick turnaround, we dropped off the car on Monday afternoon, our car was ready by Friday. Our car looks like new, very beautiful work! I highly recommend Brenes auto shop.

Nancy is very knowledgeable and the repair crew very professional. Great trustworthy business at…read moregreat rates.

I've unfortunately had quite a bit of experience with Ventura Collision Center, but I'm so lucky to…read morehave had Nick helping me! He was absolutely great from start to finish. Nick was thorough, responsive, and provided excellent customer service. He kept me updated and communicated with me throughout the entire process while working on my car, which I really appreciated. We ran into a couple of hiccups along the way, but Nick worked through them and made sure everything was taken care of. After dealing with the stress of having my car repaired, having someone like Nick who was communicative, professional, and genuinely helpful made such a difference. Thank you, Ventura Collision Center, for making a frustrating situation much easier!

Repaired my RDX so well you can't tell where the damage was. They were amazingly professional and…read moreextremely pleasant.

Top quality service with a smile, I feel like family upon arrival, the communication is very clear…read moreregarding repairs and costs .. highly recommend.

I took my truck in there a year or so ago after a bike scratched my bed. I have a trifold bed cover…read moreover the bed. For the first time since I got my truck back I took off the cover and discovered the plastic trim on top of the bed rail had a broken clip and it's only held on by my bed cover. I know a month before the repair it wasn't that way. The trim had to be removed to clear the paint repair. IF it was previously broken then why wasn't I notified so I could replace it at my cost? I guess they knew the cover would hide it.

I have trusted & enjoyed Fender Mender's bodywork service on my cars for over 22 years.... With Tom…read morethe owner & Vic managing & working there. It's a good feeling to flow with their service & pricing & not have a second thought about the positive outcome each time. I got my Honda back yesterday & their expertise was exceptional. The right side of my car looked completely new again... Services Painting, Body & Trim

I had a great experience with Fender Mender Body Shop after my rear-end collision. From start to…read morefinish, the team was conscientious, professional, and efficient. They completed the work quickly without sacrificing quality, which I truly appreciated. My interaction with Vic was especially positive. He handled securing the parts and kept everything moving along smoothly. He was amiable, trustworthy, and easy to work with--exactly the kind of person you want guiding you through a repair process. I was completely satisfied with the experience and would not hesitate to bring my car back here again. I highly recommend Fender Mender Body Shop to friends and family.

From the moment I arrived Maria greeted me with professionalism and was happy to help with my paint…read moreneeds. Maria and Jose quickly got me a quote that was extremely reasonable for the work I needed done as Jose explained the process which I really liked. Within a week I had my truck back looking brand new with no notice of a paint job being done. Carlos was also very accommodating in questions I had and helped buff out a scratch that was completely unrelated to the work I was quoted for. I highly recommend this shop not only for their quality of work but their excellent customer service. Thank you team Tip Top!

If I could give more than 5 stars, I would! From the moment I pulled in, I knew I was in the right…read moreplace. I came in stressed about my window replacement, but Toño turned the whole experience into something surprisingly smooth and even uplifting. He didn't just replace a window, he gave my car a brand-new life. The level of care and precision he put into the job was next-level. He explained everything, worked quickly but with total perfection, and left my car looking like nothing had ever happened. Honestly, I think it looks better now than before! On top of that, he was warm, professional, and clearly takes pride in his craft. Places like this are rare. Toño is a master at what he does, and the whole shop deserves serious recognition. If you want quality, honesty, and flawless work, this is the ONLY place you should go. Thank you Toño, you've officially earned a lifelong customer!

This review is long overdue. I had a very bad experience with Hub Auto. Took my car in to have…read moredamage repaired from someone hitting my car. The insurance person and Hub auto looked at the car while I was not present. Unfortunately, neither person shut the hood of the car correctly, and neglected to ensure that the hood was properly latched. I was given the car back prior to getting the side door taken care of and drove around the corner on Rose Ave and the hood flew open and smashed my entire windshield. I was going about 40 mph and on a bit of a curve, and to say it was traumatic was an understatement. I was unable to see and had to try to get the car to the side of the road peeking under a 2-inch opening at the bottom of the windshield. I could not see traffic; I have no idea how I made it to the side of the road. I had just been hit on the left side of my car by a lady who decided she didn't want to wait at the red light as I was going through the green light, and I was so fragile emotionally and physically from injury. The owner of Hub was throwing the insurance guy under the bus and vice versa, no one wanted to take responsibility. It was such a train wreck, I ended up going to the police department and getting the information they needed in my traumatized state, not to mention I was barely able to walk as my leg was injured when the person hit me. I had to fight to get a rental car, and all Hub guy was worried about was his having to pay for the car. I never got a "sorry" "we will take care of you", nothing, just complaining about the rental car. He forgot that I no longer had a vehicle to drive, as the hood was smashed into the windshield. Somehow, he gamed the system and was so proud to tell me how the insurance paid for the rental car. Really? That's all your worried about? How about the person whose life you just about killed? I do not recommend this company to anyone. Do not go to them. They are not trustworthy; they don't care about the customer. Horrible people, horrible company. Shame on you.

After 2 estimates I found Hub auto body and Tom immediately made feel comfortable and secure that…read morehe would handle everything and he did! Great customer service and my car looks great. They detailed the inside and brought my car to me. Offered me a ride and I didn't have to do a thing. Thanks tom you rule and I'll send everyone I know your way!