Great customer service! Angelica was amazing, definitely recommend coming here. Car looks great and…read morefinished earlier than expected.

This is the best body shop I've ever been to. Angelica at the front desk was extremely helpful with…read moremy rental car and called a few times with updates on my repair. Aaron in the shop sent me a few photo updates of my repair and went above and beyond with his work. I am very happy with the repairs of my car and will confidently recommend Fix Auto Gilbert to my friends and family.

My experience was stellar with Carstar East Valley Collision. The customer service from the…read morereceptionist/office manager was wonderful. She carefully explained the process from beginning to end. She also helped me with my car rental and advised me that they will pick me up at the Carstar office and take me to the rental facility. They also allowed for a rental car pickup at the Carstar location. James was easy to work with and walked the damages with me to make sure we had a list of all damages and parts to be ordered. I was given a 10 day repair time from James, but he also stated he would do his best to get the car back to me before the 10 day period. I received my car back in 8 days and it was spotless and perfect. Almost like new. I would not hesitate to take my New Kia Sportage back to Carstar East Valley. Great work everyone! 5*s

I got into a rear end accident about a month ago and through the at fault insurance, I found this…read moreshop. At first things were fine, Vanessa was perfectly kind and professional. She assisted us with the inspection and walked us through the process , took photos and got us into a rental that day. As they (Carstar) insisted . Took about 4 weeks but the insurance deemed my car a total loss so we were going through our options deciding what to do. I got a call from Vanessa saying they needed me to make a decision on what to do with my car because they needed it moved to make room for other vehicles. I told her I'm still making my final decision (dealing with insurance settlement process). I was told by my insurance adjuster I could store the car at my house or storage while I made my decision so I opted into driving it home. THIS IS WHERE THINGS GET STICKY. I called Carstar to ask if it was okay for me to come get my car since I was only 15 minutes away and they were rushing me to get my car anyways. The guy on the phone said he didn't know and I would have to wait for Vanessa to call me back , fairly ill mannered and dismissive when we talked and didn't even say goodbye, just hung up on us.. whatever, we blew it off. I was a little confused and drove there in person. First thing to note, there weren't many cars in the lot like they were saying , 10 cars max in a giant dirt lot. When I saw my vehicle my car wasn't taking up or enclosed into any space. When I approached my car I noticed all of my windows were down about 20% open .. each and every one of them and there was tons of bugs, flowers, leaves,dirt and dust EVERYWHERE in our car.. completely ridiculous and absolutely no point in our windows being left open. For GOD knows how long.. IT WAS IN SHAMBLES and extremely filthy. My trunk looked like they just ripped everything out and just tossed it back in there as if it was a trash compartment... The bungies holding my trunk closed were gone which means my trunk has been open for a whole MONTH and my bumper was dangling by a thread. When I dropped off my vehicle the bumper was still attached, damaged but still attached and stable. We had to remove the bumper just to make sure it didnt fly off on the way home! Not to mention my car battery was totally dead and took 20 minutes to charge just to get it home it died again once we got home. When we went inside to ask why our car was left in such a state and why our property (bungie cables) were missing the guy sitting behind Vanessa to the left with glasses immediately denied our claim stating that the car is how it was when we dropped it off-- WHICH WAS A ABSOLUTE COMPLETELY FALSE CLAIM.. He offered to show my husband photos and when my husband started to walk around to go back by the computer the guy showed him a picture of the rear end... my husband replied " the TRUNK not the rear end" we CLEARLY knew what the accident damage looked like and questioned him why he was showing us photos of the exterior vs the interior he snapped and told my husband to wait OUTSIDE or he was calling the cops and REFUSED to show us the photos. At first my husband completely composed and shocked walked out to the lobby where the guy directed him in anger and when my husband said ok he immediately responded in anger "better yet you can get the F(;¥k out and stand outside. Mind you it was the middle of the day and super hot outside and he had did nothing wrong but ACCEPT the guys offer to look at the photos he SUPPOSEDLY wanted to show which had nothing to do with what we were talking about. I even called after to ask Vanessa to send us the photos she took when we dropped off the vehicle and she said she would but never did... I reached out to the insurance adjuster for the photos THANKFULLY. Complete 360 of how they treated us when we first visited this place. Almost OBVIOUS that once they know they're not making any money off of you they'll treat you and your property like trash. DO NOT fall for the polite and performative first impression (WHICH MY HUSBAND EVEN MENTIONED the day we dropped off the car that they gave off a very fake energy), and go somewhere else. There are thousands of other shops that are heaps and bounds more reliable, professional and KIND than Carstar East Valley Collision. Never seen anything like this in my life.... STEER CLEAR! *sidenote* there was a woman in the lobby asking my husband about their service and what was wrong ,my husband told her that our car wasn't taken care of properly and she mentioned that the shop didn't give a good vibe to begin with. IMMEDIATELY after she said that is when the guy threw a public temper tantrum. Directed at my husband and in front of multiple workers and customers.

Staff was rude. Miscommunication about when we could pick it up, but all that pales in comparison…read moreto the fact that they shot a nail into my fiancées tire with a nail gun after she called and yelled at them about it. They will be hearing from my lawyer shortly

Fantastic service. Great communication. Excellent job. I've got nothing but good things to say…read moreabout Randy and Skylar.

Came here for help with my 2017 Toyota Corolla bumper and Vo was so amazing! He told me what type…read moreof tape to hold it temporarily so I went and bought it. I came back w my car and tape and he did it for me! Waiting now for my estimate but I will definitely use them for repairs! Awesome customer service , you can tell they care!!! Thanks again VU!

While it's good that I don't often need them, they are there when I do. Lady's upfront are very…read morehelpful and polite. Quality of work I've had done at Precision Auto Body has been top notch, it's hard to find an honest body shop, these guys check all the boxes, that's why I recommend them.

Took 2 1/2 weeks originally was 5 weeks based on parts and scheduling availability…read more They did great work good as new,did a wheel alignment also and the ca has never ridden better. The staff went out of their way to keep me informed,even took care of my rental return.amazing

MIKE WEST AND CALIBER COLLISION ARE THE WORST AND MIKE IS A LIAR!!! BEWARE! BE CAFEFUL!! Caliber…read moreCollision is the worst company I have ever worked with in my entire life. I operate a business myself and I would never treat a customer like this. (Look at our business reviews to verify) Do not use this shop or any of their locations!! They will cause more damage to your car and then ignore you. I've been asking them to finish repairs as needed to my vehicle for months and they will continue to ignore me. Mike West is a liar. I can post photos of our conversation where he promises to fix what has been wrong and yet nothing has been done. I've been completely ignored by him and his company. They are even withholding information. I need to file legal documentation since they won't talk to me and leave me no other route. STAY AWAY!!! I highly highly recommend staying away. I've been trying to get my situation resolved for six months (they cost further damage to my car during repairs) and I've been completely ignored by their corporate office and the regional managers, Mike West and Charlie Hernandez. I'm extremely disappointed and upset. I am following their directions and yet being ignored. Poor workmanship and extremely bad customer service. I've honestly never experienced something like this having to chase down a corporate office for months Very poor workmanship on the paint and details. They've even had my car multiple times to rectify the situation and they still can't seem to do so be very cautious!! You can see the issues for yourself via photo and video. At first, I thought I was being crazy, but I'm not the only one that thinks this is not right. I'm extremely disappointed in the outcome given the fact that they had about six opportunities to fix paint issues. My biggest mistake was ever trusting them to fix their problems. Two different caliber collision locations and they still can't get it right. I'd be very very cautious of using them. All I want is my car back to the condition it was prior. I had a MINOR fender bender and it's taken over five weeks and yet still not fixed. A lot of these main issues now are to the side of the car that wasn't even damaged in fender bender. I highly recommend taking your car anywhere else but caliber collision.

Being involved in a vehicle accident is a very stressful and upsetting situation. My Honda was hit…read moreon the freeway, and had damages down the entire passenger side of the vehicle. My fiance and I decided to call Impact Auto Body for a quote because they had so many excellent customer reviews. The receptionist, Bethany was very friendly, professional, and wonderful to work with. Bethany was extremely helpful the entire time our vehicle was in the shop. JJ worked with us from the initial bid all the way until our car was repaired and in beautiful condition. He did so much for us throughout the entire process. JJ was very professional and was always calling us with updates. I also want to give a big shout out to all the technicians in the shop that made our care look like new. They even took the time to detail the inside of our vehicle. If you are looking for an auto body shop to repair your vehicle look no further! They will give you a lifetime warranty on all of your vehicle repairs. They also provide excellent customer service and are very honest to work with. I highly recommend Impact Auto Body, I promise they will take care of you!

Woo-hoo, I'm one happy girl !!! I've got my truck back & "WOW" is she a beauty. So many people to…read morethank, Debbie & Bob Schubert, owners of Impact Auto Repair at Higley/McKellips are AWESOME caring people with amazing staff that make "customer service" top notch....Whitney (office manager) is one organized, take charge lady that covers items you wouldn't even think of, Greg Bovee aka = the fixer, took all those dents, bents & bumps & made our truck like new. Bethany, Victor & Butch, everyone at Impact Auto Repair are awesome & truly make a positive impact... Highly recommend this place, triple 5

What a great organization . Great staff , super nice and professional …read more Being new to the area I stopped in on over 15 shops . Only 9 would give me an estimate . Orlando's estimate was not the cheapest but it was a lot less than the most expensive by over $3k . They were the nicest and most professional . They explained the whole process. I got the feeling that they cared about me more than the rest of the other shops combined . I looked at some of their finished cars and they all looked perfectly done . I dropped my BMW off and they got it fixed faster than expected , they let me know what was going on during the repair and the repair bill was less than the original estimate . They also washed my car and vacuumed the inside . They have a customer for life Thank you Orlando Auto Body

Amazing service, responded to an issue I had with my bumper right before closing. Made time for me…read moreand fixed my bumper issue while also being upfront and honest the whole time. Everyone I interacted with was professional and nice. Highly recommend coming here for any auto body related service!

My daughter brought her car in that got hit by a flying truck tire on the freeway in the dark…read more Our insurance worked with them and it came as a recommendation from them. They were great at communicating with us as far as work required, timeframe, costs, insurance and everything!! After driving it for a few months after repairs we are very happy with fit and finish of all repairs!!

They told me I had to bring my vehicle in for them to give an estimate. I figured it would be…read moreunlikely they would work on it because it is a rare british car. But no estimate without driving it there. So they made an appointment for me and I waited and drove it in. They took one glance and said they wouldn't touch it. I don't know why they had to make me wait for an appointment and waste an hour of my day when it was so obvious they don't do bodywork. This is a paint shop. They replace and paint bumpers for toyota camrys. They don't do body work. They admit they don't even have the tools to do body work. If they'd been upfront about that and not wasted my time, I wouldn't be here writing this.