Well....after having my 2026 Tesla Model 3 for 3 weeks, I accidentally hit the passenger side bumper on my garage door rail causing a huge gash right under the headlight. I received quotes from the Tesla body shop and another Tesla approved shop in Tempe, both of which were over $2,000. Brightwood's price was fair and I was really impressed with Nicole's professionalism and communication. She sent me a detailed quote, which had everything broken down so I knew exactly what work was being done. The other bodyshop just sent me a price without any sort of breakdown and when I mentioned I was going to go with Brightwood, their response was, "You get what you pay for", which I thought was unprofessional. Nicole was very responsive and knowledgeable and it was nice dealing with her. Anna, at the front desk was also super friendly and efficient. Brightwood was nice enough to order the part without a deposit and didn't schedule my work until the part came in, which saved a ton of time. I wasn't going through insurance and didn't want to pay out of pocket for a rental car so they saved me a ton of time by doing it this way. The other body shop wanted an $800 deposit just to get the part ordered and they were about 3 weeks out for scheduling the work. As soon as I okayed the quote, Brightwood ordered the necessary parts and they were at the shop in a few days. I dropped my car off on the following Monday and it was ready on Thursday. It would've been ready sooner but they had to order a different bracket that we didn't realize was broken until the bumper cover was removed. Totally not their fault. Ok, so why 4 stars and not 5? Well, when I took my vehicle home I noticed that the paint was too dark on the bumper and it did not match very well. I also noticed that the front trunk (frunk) was crooked. It was too low on the right side and too high on the left when facing the vehicle, which looked weird when looking at the vehicle head on...almost looked like it was winking at you. I contacted Nicole and she asked for me to bring it by the shop for the manager to look at it. I brought it by the following Friday and the manager scheduled me for the following Monday with no questions asked. I dropped it off on Monday morning and was able to pick it up the next day in the afternoon. The paint looks way better and the frunk is corrected. Overall, I thought Brightwood was a good body shop and I would bring my Tesla here again...though in all honesty I hope I don't have to because that means it needs body work which is never cheap. read more

Brightwood Collision Center - Body Shops Near Me - Tempe, Arizona

The best place for your car to be repaired at they have the best employee and customer service thanks to Nicole and Anna they helped me so much and take good care off me and my car and they fixed a extra damage that i had in my car for free thanks to the whole team read more

Stay away - installed a cracked headlight and didn't install the hood cover properly. It's been a month I picked my car and they have not been helpful at all. Also, they didn't not list the proper part suppliers on the receipt. The provided website does not exist. This whole thing feels shady. read more

If I could, I would offer a zero star review. This company is inefficient, lazy, careless all around negligent. I have gone several rounds with Brightwood and my insurance. In the end brightwood is not worthy of the "trusted expert" title. My advice, find another shop, I can't tell you where to go, I can only share my experience and advise you it's not the experience you seek. This experience is my own and I'm sharing it on a platform designed for sharing experience, both good and not so good. read more

I discovered a large scratch on my vehicle after the repair was completed. I informed the manager, who said he would review the intake photos. While he did that, I also reviewed the photos and confirmed the scratch was not present prior to the collision. The manager returned and stated the scratch was already there and claimed it was not covered under the insurance claim. This was inaccurate and contradicted the intake documentation. I chose not to pursue further repairs due to the additional delay it would have caused, as it would have required waiting another week. Additionally, management called me at 5:05 PM on a Friday to inform me the vehicle was ready, despite the location closing at 5:00 PM and me living only 10 minutes away. TLDR: The shop damaged my vehicle during repair and refused to take responsibility. read more

Amazing customer service and fast turnaround! Super impressed with how easy they made everything and my SUV was taken well care of. This place is not too close to me, but it was well worth the drive. Will go back if I ever need any services. read more

This place was amazing. I was hit by a driver and brought my car in and had it back in a week. They even topped off my gas! Everyone there is extremely nice and communicative. They work directly with enterprise so you can drop off the rental car there when you pick up your car. The quality of the work is amazing, good as new. They work directly with State Farm so if you have State Farm or are hit by someone who has them, would absolutely recommend this place. They clean the car and shine the tires when they return the car as well. 10/10 read more

Very professional atmosphere. Staff friendly and informative. My molding strip was coming off the side of my car and they repaired it in 2hours without having an appointment. Reasonable prices. Anna the receptionist gave me a warm welcome (even though I was her first customer). I highly recommend Brightwood for your repairs. read more

The service that I had done was on the passenger back door to my 2023 Honda Accord. Their customer service is beyond good. I don't know if it's because they're a small outfit or they're just on top of it. at the front desk is to deal with. the man who did the estimate work was easy to understand and thorough and the end result was beautiful. I have a bright cherry red paint on my car and it matches perfectly. read more

Everyone I talked to there couldn't have been more friendly. the work was flawless, which I would have expected. i am a bit on the picky side but they still managed to exceed my expectation. the work was completed a day early, with the total cost being less that they projected. When I picked up my Tesla it was clean and fully charged. a very pleasant surprise from experiences with other collision dealerships. read more