Explained the repair process very well. The truck looked like nothing ever happened. Communication was excellent and work was done on time. Highly recommend! read more

I've been trying to get my situation resolved for six months (they cost further damage to my car during repairs) and I've been completely ignored by their corporate office and the regional managers, Mike West and Charlie Hernandez. I'm extremely disappointed and upset. I am following their directions and yet being ignored. Poor workmanship and extremely bad customer service. I've honestly never experienced something like this having to chase down a corporate office for months read more

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The service was excellent. The workmanship and staff are very good, and knowledgeable in there craft. Stan (GM), Sean worked with me post of a auto accident, there customer service was great! read more

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So helpful and responsive. My vehicle was involved in an accident and the insurance company had me bring the vehicle to Caliber Collision. I was immediately greeted and assisted by a the nicest gal at the front desk. She got all my information and then had me wait for the gentleman assigned to my case. After, Brandon came out and looked at my car with me. He was very transparent about repairs maybe taking up to a few weeks due to a back order on parts, which I understood. Ultimately the insurance company declared the vehicle a total loss and Caliber Collision helped me get it all squared away to be out of my hands within ONE BUSINESS DAY. From the time I dropped the vehicle off to the time I returned to collect my belongings and released the vehicle to insurance, it was roughly 24 hours. After dropping my vehicle off, I advised that I wasn't getting a rental and I would be ubering back to my home. The gal at the front desk actually arranged for one of the workers to give me a lift home. I was so impressed with that! While I didn't end up having the vehicle repaired here, this was definitely the easiest part of my whole accident. Thank you Caliber Collision! read more

10/10 amazing. The team was supportive from the initial intake over the phone and really communicative throughout the entire process with updated. They went above and beyond. They made It easy and made me feel comfortable throughout the entire process. Got an appointment within two days and turnaround for everything was less than a week. Great Job thank you for taking care of things read more

Great service, fair price for private pay, excellent body and paint work, Final price was essentially the same as the estimate. Car was repaired in one week, which is what they estimated. I give them 5 stars. read more

Let me just say, "Thank you Brandon & team for taking care of my Rav 4." I brought my car in on a Thursday and Bradon came out to assess my car. Lucky the damage was to my bumper and tail reflector. He let me know he could have the part in by Monday. I opted out and scheduled it for the following Monday as it was a holiday off for me at work. The Secretary helped me get my RSVP with enterprise next door. The whole time they were sending me updates on my car and let me know it would be 3 days since the part they got was damaged. After 2 days my car was ready. I picked it up and it looked great. Again staff was nice & professional. I don't know if I would rent from enterprise next door again as they tried to charge me for an extra day which was not the case. If I need another fix for my car, (hopefully not) I will be coming back here since it was easy to do & my insurance USAA recommended them. read more

Caliber Collision - The damage - Body Shops Near Me - Tempe, Arizona

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I'm happy with the work that Caliber Collision did on my vehicle. I'm happy with the earlier than expected return of my vehicle. I'm happy with the customer service interactions that I experienced with them. I'm happy that they kept me informed throughout the process. And, I'm happy with my point of contact representative Jessica! read more

Great job!! I came to this location after another caliber collision had quality issues. I had an appointment for 9 am. Walked in and was greeted with a smile and welcome from Nancy. She gave me my enterprise reservation number and was so sweet to my girls. I spoke with Adrian, showed him the issue and he assured me that they will take care of the issue. We headed to enterprise for my rental and Caliber took care of everything with enterprise and I didn't have to worry about anything. Got a call at 1:04p same day that the issue was fixed. We went to pick up the truck and the issue was resolved. Thank you so much for getting this done so quickly!!! Thanks to Dylan (regional manager) as well for taking care of the issues and getting it taken care of quickly. read more

This is the second time they've repaired damages to my car and I can absolutely say they did a wonderful job. I hit a rock and they fixed my car so well that you can't tell it was damaged. They kept in constant communication and I always knew the status of my vehicle. We're still experiencing shortages and delays which impacted my turnaround time but it was outside of their control and I was always looped in. I work with Brandon and found him to be very pleasant. I highly recommend them! read more

I spoke with the receptionist in regards to making an appointment. She was very rude and condescending. she needs some serious lessons in customer service. Avoid this location!! read more

Had one appointment with them and will never go back again. Staff was rude and unhelpful.

Everything was completed in a speedy manner. Communication was amazing and informative. Dawn and Fermin were amazing throughout it all. I appreciate Nancy for taking the time to schedule me for repairs. I'd recommend getting all repairs completed here. My Rav4 is restored back to its previous pristine condition. They went above and beyond with cleaning my vehicle and treating it with care. The GM was even kind enough to put my plates on that I received in the mail while it was being repaired. I'd 10/10 recommend to get repairs here. read more

For as long as we have lived in town, all of our collision repairs go to caliber. Perfection is their standard. Sometimes the work takes a little longer than I would have wanted, but their work is always excellent! read more

I was sent to caliber collision ( S Priest Dr in Phoenix)by my insurance company after another failed to contact me after numerous calls. I was called very quickly by Brandon who was my claim rep and when I showed up for inspection met Nancy on the front desk. Both these people are warm and very helpful. Caliber collision did a wonderful job on my car, every day I was given an update as to the status of the repair and if it was on time or not for completion. I received my car earlier than planned and it looks great. I totally recommend Caliber Collision for your needs. read more

They helped me get my life back on track after a setback. I trusted them with my Chevy and they took this worry off my hands. It's hard to find quality car businesses nowadays, especially one within the budget. Joe was super transparent/ honest about the process and understanding of my needs. Nancy at the front desk is great too, always friendly. I sincerely appreciate and recommend their work, from Joe, to Nancy, the mechanics, everyone on their team. read more

I have had to have my truck repaired here twice. Both times, they let me know an estimated time of completion, that was reasonable given the damage, the same day I dropped off the vehicle. They offered me a shuttle to work or home without me prompting. Their estimated time to complete were 5 business days the first time and 8 business days the second. In both cases, they had the vehicle ready on the date they promised when I dropped off the vehicle. As for the quality of the repair, it was perfect. They did all the of the work with my insurance and everything was easy. I recently had some damage to my bumper and decided to try Chapman Collision as it is right down the street from my house and Caliber is further away. That has been a decision that I am regretting. It has been four days and I am still waiting for an estimated time of completion. There was no shuttle when I dropped off the car. I have a feeling that my vehicle is going to be there for a looooong time for a bumper replacement and some minor paintwork. What a difference! I should have just gone to Caliber and driven the extra three miles. Hopefully, I never have to use a collision repair company ever again, but if I do, I will only use Caliber Collision in Tempe in the the future. read more

After getting the runaround at another shop that my insurance sent me to, to fix my Highlander, I found caliber collision, and everything was great from that point on. Appointments were easy, everybody was friendly and honest, and got my car back no time. Looked perfect. You would never know it was swiped in a parking lot read more

Second time we've used Caliber for some truck repairs. Very responsive, do great work and close to home as well. Very happy with them. Highly recommend Caliber Collision. read more

The employees are very helpful and accommodating. Although our car was totaled and we did not have the work done, they helped us with what to do. When or if we need their services I guarantee we will go back to Calibur collision! read more

THE WORST CUSTOMER SERVICE. I would give this location 0 stars if I could. I came in for some guidance on something minor, and dealt with the rudest reception lady. Her name was Don. She had no care or sympathy for the questions and concerns I had. I left after 2 minutes of being in the building, and will never return there again. I suggest going to Gerber Collision & Glass in the building over because they are so much more accommodating and kind. read more

Walked inside the building and no one at the desk. After waiting a couple minutes a lady came from the back. She was extremely rude. Not sure why she is still employed there. I left and went to another company to do body work on my vehicle. read more

These guys were fantastic. The drivers door handle of my older Sonata rudely broke off. Farming got the part, had it painted, and installed in 24 hours. Everyone was great from front desk to Fermin to repair. read more

This shop was mentioned to me by my car insurance as a recommended service shop. I called the shop to get more information and the woman, Dawn, that answered was so nice and knowledgeable. I chose this shop to take a look at my car. The only reason I gave four stars is that I wish there was a little bit more communication once the car was received as to when I would know if the car was repairable or not. Other than that, everything was smooth. Thank you. read more

Great communication from the staff, from scheduling to estimated time of completion. Everyone was very nice and they did a great job!

I brought my 2007 Toyota Tundra here to have some weather stripping replaced on my doors and they did a fantastic job. The truck is looking like new and I'm very happy to have been recommended to bring it here read more

So I was supposed to get my car back Thursday February 6th, and they never contacted me on the status except that the grill came in late and they'll keep me posted! I called them the next day and found out when my car was in getting calibrated at another facility the staff there backed into my car damaging my rear quarter panel. They brought it back to Caliber and didn't put it as first priority, because they said they were completely busy. The general manager told me on February 6th my car should be completed by Friday the 14th. So naturally we called and Marty told my husband the car was not ready and because they were so busy they cannot get my car in line but it might be done by Monday or Tuesday. Our thoughts is if our car got damaged in this company's hands they should have put our car priority before any other car. We are thoroughly disappointed at their service. read more

Worst experience repairing a vehicle ever. They lost the key to the car and claimed they never received it. They said we never gave it to them and delayed repairs. The key was in the vehicle the entire time; no apology when they finally found it. They over charged for repairs that were not completed successfully. Kept my vehicle for more than 2 months with very little communication and when it was "fixed" parts continue to fall off. I will never use Caliber Collision for any work and could never recommend it anyone. I am writing a formal letter to my insurance company who sent the car there in the first place urging them to stop using Caliber. If I had the option I would not even give them one star. read more

Helped me with a warranty issue the other auto repair shop missed and found another issue they were able to submit and have covered by insurance. They were professional from start to finish and kept me informed along the way. Highly recommend this auto repair shop if you are in need of any repairs or bodywork. read more

I brought my car in for repair at Caliber Collision because it was on my insurance company's approved list. My experience was very positive. The repair was efficient (one day earlier than their original estimate), and they sent me an update everyday. Drop off and pick up were smooth. As far as I can tell, the quality of repair work is good, too. read more

After having a completely horrible experience at Gerber Collision (which is two doors down from Caliber) I called my insurance company and they referred me to Caliber. I honestly cannot say how the difference in service was night and day! I had just wrecked my car and was upset. They totally turned my day and week around! Use this company if you have the chance! Ask for Rick!! Rick was professional, kind, responsive, helpful, and went above and beyond with my car! Also, Enterpise is right next door and I was out the door with my rental in less than 10 minutes! read more

Very nice people. Was referred to them by the insurance company. Dropped the car off on Monday, and had it back by Wednesday afternoon. And the car looks like new read more

Everyone there was so polite, especially their front desk :). The process was fast and easy. They kept me updated throughout the repairs and gave me an estimated date over the phone along with text message updates and links to show what the repair costs are and what is due at the end of it. I was able to get my car 1 day ahead and that was such a big relief. At the end copies were given to me with further information on what exactly was replaced. My car looked brand new ! I was very happy leaving the parking lot. Thank you so much for your hard work ! I appreciate you. read more

Needed warranty work done on previous out of state CC work. Expected difficulty but found the GM extremely understanding, professional and efficient in every facet of the repair. Courtesy shuttle from/to the business was a great help. Every employee met was not only professional but had a great attitude. VERY unusual these days to find a company this well managed. Kudos to Ernie, the GM and fellow employees for the great job. read more

Had minor rear end damage to my bumper and thought to immediately go to Caliber Collision on Priest in Tempe to get an estimate. No waiting and Martin examined damage and said he would write up an estimate and send later that day (which he did). He also said he wanted to try using a thinner to erase some of the transfer that occured because of the damage. He was not only able to remove the scuff marks, his experiment made my bumper look like there was no damage. Amazing! Thank you Caliber and thank you Martin. read more

I had my car repaired here last year. They replaced the bumper and the driver side fender for $5,000. One year after, the fender is separating from the bumper. The screws holding the fender to the bumper have fallen off and they are separating now. What kind of job is this? read more

I was in a minor accident (backed into and needed my hood and grill replaced). Caliber was recommended by the insurance company handling my claim. Excellent customer service! Louie made sure to keep me updated throughout the repair process on my 2015 Sentra. The repair work was seamless and completed quicker than the original finish date! I would highly recommend Caliber in the future! read more

Caliber Collision - Before. - Body Shops Near Me - Tempe, Arizona

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Horrible work, incompetent. After being told my car was repair, I took 3 more times and 10 more days. Finally accepted my car,, even though there was still orange peel paint finish. Had enough of their incompetence and excuses. read more

I just HAD TO leave a review. I had a little slash/dent on the hood and we dropped the car on Tuesday morning and picked it up today (Friday). Couldve been notified earlier if we gave our new number on file, my fault. We were expecting it to be done in a week and a half? So glad to have my car back! It's fixed like nothing ever happened. The lady in the front, Nancy? made it a super easy and smooth process to connect our insurance information and pick up our car. Mr. Dan? Brown? (Sry forgot name) was great with our repair. Thank you so much!! Definitely recommend! read more

Car had a slight problem from a broken tail light. The shop did a great job. Ordered part from Honda. Got me in on perfect day. Made repairs and on the way in couple of hours. I have had work done at this shop before and was very pleased. I would come back again if needed. Great group of people. You can always tell when you come into a repair shop where people are hustling and pleased to work. Great customer service. read more