The phone is always answered right away, and with good attitude as well. I had the pleasure of speaking with the manager himself today. He was very helpful with everything I needed done today. The prices are much better than most of these shops. I will now be a returning customer for as long as this specific shop is open. read more

Haven't even started work on my car yet so I will be updating this. But my first impression was not great. The man who greeted me was not friendly and as I was discussing my concerns he didn't seem helpful just tried to add an extra service before I could finish explaining. I was really hoping for a more friendly and helpful service. Also they didn't let me know it was a 2 hour wait and they were behind. Which I would mind but I could have made other arrangements. He just coldly said want to reschedule another day? Well no I don't I'd just like these people to act like they care about their customers. I'll let you know how my car turns out.I meant to update this sooner but my car turned out fine and it was less than an hour that it took to do the oil change the estimate was really high so I'll probably get a second one but they were nice and seemed honest and did the work very quickly. read more

Rick has always been very fair with me. Totally professional and understanding. I have never had any issues with them or their work. I highly recommend them. read more

Brought in my card today because it had an oil leak and other issues. As A single mother and not knowing anything about cars, I have been ripped off in other places, this place is different and I wanna say thank you to Jason and Curtis they took care of it without trying to rip me off or sell me something I didn't need.Very clean place great customer service and I will definitely be back. I recommend this place 100%. . read more

I came into this Brakes Plus on a whim because my brakes needed to be replaced. Tanner not only heard what I needed but also helped get me the best parts available for my car. Being a female, often we feel like we're being taken advantage of when it comes to vehicle repairs but not this place! Exceptional customer service and support for all of their customers. read more

Curtis the Manager was so great. I came in to get my brakes checked and my oil changed which I normally dread. He was extremely friendly and did a complete check of whole my system and even gave me a water while I waited. All I needed was an oil change but he was such an honest person about it and I was honestly waiting for an upscale moment. I was so happy when he said I was all good. I have horrible luck with most auto shops telling me I need unnecessary work, so it's refreshing to know there are honest men that won't try to sell me anything I don't need. I would definitely recommend this shop. They're so great at explaining why and what your car needs are without being aggressive or condescending. I will be coming back here for any and all automotive repairs I may need in the future! read more

I will not take my vehicle to this location again because you can't trust them. I had the oil change with tire rotation, the basic rear brake replacement which was supposed to be around $150 and a brake flush. When they finished, I paid the bill and was sitting in my truck going over my bill and noticed that I was charged $99 for a coolant flush which I did not request. Went back in and spoke with the manager. The charge was supposedly credited back to my account, have to wait and see. Later that evening while looking at the invoice again I realized that I was charged for the premium brake service instead of the basic which I requested. I did not contact the store because they were already installed so it wouldn't do any good to complain but it makes me wonder if they even rotated the tires or even did a brake flush that I paid for. I hope all Brake Plus locations don't operate this way. read more

Never take your car here! Brakes plus DO NOT honor their warranties! I should have just got out of there when they had told me they only had 2 mechanics, because one quit and the other was in jail for beating his wife. But in trying to be optimistic, I left the car in their hands. After 5 hours of waiting they racked up a huge list of repairs that they deemed "necessary" beyond the work that I had came for. Work that was beyond what I wanted and expected them to honor their warranty over. And when on the phone I told them that I only wanted the warrantied work done, the man over the phone said he would not do any work on the car whatsoever. Obviously he was put out that I wouldn't pay the hundreds of dollars they were trying to squeeze out of me. So they sent their shuttle to pick me up, and he too was very unpleasant, driving reckless and over the speed limit, as they were in a rush for me to get my car out of their shop asap, seeing as they weren't going to be able to bulldoze me. I am well able and capable of doing the work I want done, myself. I merely hoped to not have to get into it this week. But better to see the job done right, than done wrong by people who clearly hate working on cars... My suggestion to you is to never EVER take your car here. They only care about their work so long as they can make the final bill as huge as possible. What disgusting ethics. I write in hopes that you are not one of those who allow themselves to fall victim to this sham of an establishment. read more

I wanted to share the experience I had yesterday with Henry Naegele at the Signal Butte and Southern location. I went in to have my A/C looked at and Henry kept me informed every step of the process. He was honest with what he found and let me know things to watch for in the future. I would highly recommend going to see Henry or any other Brakes Plus location. They are always friendly and professional. Dennis H. read more

Came to brakes plus(country club and baseline) to get my brakes fixed here since I have the lifetime warranty. First guy tells me I don't have the warranty and would have to pay outright. The manager then comes and says I actually do have it and tells me what I do have to pay to get them fixed. I pay 600 bucks just to leave and the sound is completely worse than before. Bring it right back and the manager says they messed up something on their end. "Fixed" the problem and said if you continue to hear noises after 500!!! Miles to bring it back. Here I am back at brakes plus for them to fix sonething, yet again that they messed up. The noise is horrible and so is brakes plus service. I would recommend buying brakes, watching a YouTube video and doing it yourself.!! Just left again(3rd time) guy says everything has been replaced you shouldn't hear anything. Five mins down the road I hear the same problem. Literally turn right around. I take the manager for a ride and he goes oh yeah I hear it. Hahahah. Do they not go for test drives or is it just to burn some rubber?? Y'all please don't come to brakes plus. It's a joke. read more

These guys are awesome every time. Jason was advisor today. Job done quickly after dropping my car off for new brake pads and an oil change. Solid service, really good prices Thanks guys! read more

My car needed brakes and rotors bad! It was down to the metal and totally unsafe to drive. Michael was empathetic to my tight financial situation (in the midst of Christmas being 2 days away). He applied a savings offer and I was able to get my car fixed. Thank you Michael and your great staff for making my Christmas great! read more

I went to this Brakes Plus and had caliper work done on vehicle. As im waiting for work to be conpleted l noticed as work was being done one of the managers took off my left front tire which was surprising to me when the work was done on the rear tires. 2 months passed by im sitting in my car port and noticed one of my rear wheel locks were not on the vechile. There were 4 wheel locks on my vehicle, to my surprise now there is only 3. Course they no nothing about it after the money was paid. I trusted this company, l left a tip with Brian mngr,also the associate who did the work. Lesson lerned. Never will l not check over my vehicle before leaving a business. This company no's nothing about CUSTOMER SASTIFACTION as they wouldn't honor the value of their CUSTOMER! read more

This is the only location My husband and I will go to! Curtis and his employees are amazing, friendly and always do their job right! We've taken both of our vehicles in and always leave happy and pleased with their work. If you are looking for honest answers and work this is your place! read more

My appointment was at 8 am. I came 20 minutes early. Lol!! They got my 2017 Jeep Liberty in right away. I had to have the oil changed. The rear lights repaired. The coolant fixed and alternator fixed. It is taking an army of maintenance guys to fix this. Ugh!! It's been 9 hrs wait already. But good customer service. Thanks guys!! Jason!! read more

I brought my car in for a brake check at the location on N. Tatum Blvd. Tony Lundberg was attentive and took the time to explain my situation. Turns out, I had plenty of brake pad still remaining. You know I'll be bringing all of my cars here now given the excellent level of service and honesty. While I was there, I had the oil changed (full synthetic) and saved $50.00 from where I normally have my oil changed. Again, Tony wins my oil change business also. These guys were quick, gave me updates through the process. I spent about 40 minutes there. If you are reading this and don't go to Brakes Plus . . . you're missing out. read more

this place is up charging and scamming people. they are not doing honest repairs, quoting more than needed and price gouging. this is the second time I've had issues and when I bring to their attention their wrongs they get upset. I have already been in one legal dispute with them and won. don't let them take advantag. I also witnessed a worker abuse vehicle while test driving it at the hunt highway location. license plate number bga4lj read more

Joey at the register was disrespectful and mean to me when I asked for help. I would not recommend this business to anyone.

I've taken my car in for an A/c leak 3 times, not once did they fix any problems. Still leaks to this day, they tried calling me after I made a google review I missed a call from Chris the "manager". I call them back telling them my name and why I'm calling, this man acted like a kid. He told me umm I didn't call anyone by your name, so he was trying to act like he didn't call which made thing awkward. Paid around $300 all together on just "labor", "parts". Had my car there for 5-7 hrs just for an A/c valve . I recommend you stay away from this place, brake services are good nothing else, not even an oil change! read more

The staff is very customer oriented and competent. The brake pedal seemed to have more travel than six months ago. The tech inspected and said I had plenty of pad but the fluid color was darker than normal. I went with the fluid flush. No up-sell. I highly recommend Brakes Plus at 1961 S Country Club Dr, Mesa, Az 85210. read more

I've been coming to this location for 7 years now! I commute 40 miles each way to this location over the local one near me. I can't say enough about Curtis and his team! Great service and we are always taken care of. Thank you Curtis! read more

This shop tried to rob me of over 1000$ I brought my car into this location for a simple alignment and was told my struts are shot and I have a broken control arm so an alignment can't be done since it would not hold, they told me it would be 1200$ for all the work. I brought the car to an honest mechanic, had the alignment done and he looked into was they claimed was wrong with my struts and it was all be, nothing was wrong with my car. It just needed an alignment. Do not trust. read more

Well, this last visit assured that I won't give Brakes Plus another penny of my hard earned money ever again. I used to take my vehicles to Brakes Plus on Signal Butte and Southern for all of suspension and brake needs, because they were good. Somewhere along the line, they went downhill, fast. I stopped using them. A couple of weeks ago, I took my wife's car in for an alignment. I was told that it would be 60 - 90 minutes. After roughly two hours, I was told that they found a wheel bearing needed to be replaced and would take an additional 20 minutes. I ok'd the fix. Another hour goes by and then I'm told that they didn't even have the part and delivery was delayed. More waiting. It's not like I have a job to be at on weekdays or anything. As an hourly employee, this cost me some serious money. They finally wrap up after four hours. I get the car back and the wheel is canted counterclockwise, the car pulls right and the alignment is clearly off. I call immediately. I end up getting the car back in and was told that it was absolutely done incorrectly but was fixed this time around. Now that I've lost 6 hours of pay, spent $500+ on an alignment and wheel bearing and had to bring the car back on my time, I got a "So sorry about that" and a free oil change... like I'm going to bring my car back to you. Well to the point, it is not fixed. Better, but not fixed. The steering wheel still sits canted counterclockwise, just not quite as much... the car still pulls right, just not quite as much. I could call again, sure. I could go back again, sure. But why? For another half-assed job done by some dealership reject who doesn't give two sh**s about the quality of his work. I used to do transmission work for a living. Take some pride, man. I'm just going to have to suck it up and spend more money somewhere else to have this done right. All in all, my receipt says $500+ in repairs and alignment, but with all said and done, this will cost me closer to $850 in wages lost and another alignment. Thanks for the learning experience, Brakes Plus. Oh, yeah... because of the lack of concern from your team there, I've decided that I'll be letting all 1,500+ of my social media followers know that their money is better spent elsewhere. read more

I trust these people. They charge fair prices, and will not try to sell you things you do not need. Another brake chain tried to rip me off royally! Fortunately, I was smart enough to shop around for the part and the labor. Curtis, at Brakes Plus was very understanding of my situation, and treated me right. I highly recommend this location of Brakes Plus. Ask for Curtis. read more

I've been to this Brakes Plus location twice now. The first time, I got my fiance's Nissan's oil changed, new fluids, and new brakes. Pricey, but had nice conversation while I waited with Mike. It was a pleasant experience. This second time, I came with my Ford to get my oil changed, wipers replaced, and tires checked. I ended up needing a new ball joint and later on should replace my bearings. I was a bit devastated by the cost, but Josh and Mike at the desk were so incredibly attentive and caring. I would really like to thank both of them for their help! Our vehicles now and then felt in excellent condition after a visit to Brakes Plus, and the service for me was great. Can't complain :) read more

Tyler was amazing today. As a female you worry about being treated with respect and honesty. He showed me what was wrong and helped me to understand my next steps. And he said if the dealership doesn't help me to come back. I greatly appreciate the customer service and will be back .... Shannon G :) read more

Today I was reminded why I will gladly drive 20+ minutes to bring my car here over any place more convenient. I made the mistake of going elsewhere while in a pinch and left before spending a grand total of nearly $1900 (probably closer to $2500 since that isn't including two other issues). I took my car into Brakes Plus and by end of day, I had it back with all three remaining repairs completed for less than the other place quoted me for ONE. They truly do great work for amazingly fair prices. I've had the pleasure of being helped by Robert twice now, but Curtis did not disappoint. Both listen to concerns and are professional in providing their recommendations/explanations. If I could give 7 stars, I would! read more

Brakes Plus is an awesome company and I highly recommend visiting them to take care of all your brake needs. They're quick, efficient, and really care about their customers. The trunk of my car stopped latching shortly after getting my brakes done and not only did they come to me to try and fix it. When they couldn't, they ordered the part for me and fixed it the next day! I will definitely be coming back anytime I need assistance with my brakes and will recommend all of my friends and family too! read more

I'm not surprised this place is closed. I bought some tires across the street at Costo and the guy told me I needed to have my front end checked and gave me a coupon for $29.95 front end alignment at this gin mill. I went over and they told me I needed tie rods and ball joints for $689.95 and they would throw in the alignment for free. I told them I was born at might just not last night. I went over to Mike's Tire Factory at Guadalupe and Price Fwy and they found one tie rod that was bad. Ball joints were good. $79.95 for the new tie rod and $30 labor to install it and another $40 for the front end alignment. Well done Mike, you have my business from now on. read more

The manager is great and very helpful. The brakes front breaks were fixed great and was told the back breaks were fine. They did try to sell me shocks and other stuff but they are a business and nothing wrong with that. It cost a little more then I thought it would but the quality of work done was will worth it in the end. The work was completed quickly. It is my new place to get work done on my cars. I could have got it done cheater somewhere else but you get what you pay for. Got free financing for one year so it's under $45 a month. read more

I arrived her for my appointment. Service was slow and I was the first customer. However, this is not a place that practices COVID-19 rules. Customer not wearing a mask and sitting in the waiting area coughing, staff not wearing mask. And only put it on when customers approached. Only good thing is that the person working on my vehicle had on his mask. read more

My car was making a really weird sound. Turns out I hit something on the bottom and a tube got loose. The workers here didn't charge me to fix it which was really nice and they did it quickly! I appreciate them a lot read more

I love this place. I was told by Meinke that I had a bad CV Seal on my Left axel but had to replace both sides just because I should. They quoted me $760 for both sides. I went to Brakes Plus, who were highly recommended by my son. They told me the price per side with labor was $199 and that I did not need to replace both sides. Meinke also quoted high on brakes. I walked out of Brakes Plus for way less than $760 front brakes included. I will go to them for oil changes for now on as well. read more

The customer service sucks here on so many levels! I was not updated on the 3 1/2 hour wait when getting my brakes done. I had chase the guy down to asked how much longer. You would think with the amount of money I'm spending with this organization and have spent over the 2 year I have lived in here, There would be some sort of courtesy and value of my time. There over six technicians and all of them took a 2 hour lunch. They finished the brake work on another customer first when I was at the shop 1 hour before he arrived. (And has no appointment) Then the short little black haired dude had the nerve to get an attitude when I asked about price matching! Then the blonde haired kid looking dude had no customer service or interpersonal skills what so ever. The worse experience ever and will it be returning to the location! The entire staff needs to retrained. I hope the brake job was done correctly!!!! I wouldn't have to get the others involved. read more

I brought my car in last week for a routine inspection (squeaky brakes). Service was friendly and knowledgeable and even though they were short-staffed they got to my car within the scheduled time frame. Unfortunately, they forgot to bolt my front passenger tire back on and no one noticed when they drove it out of the shop. I made it out into the intersection and that's when I could hear the tire rattling around. I pulled off the road behind discount tire to see what the problem was and found all the lug nuts loose and hanging on the ends of the studs. There was some minor damage to the back of the rim and the studs were partially stripped from where the rim had ground them down. I called the shop and they sent someone over to bolt the tire back on. I've been going here for years without issue but I think I'll be looking for a new brakes place in the future. Moral of the story, double check your tires before you drive off the lot. read more

Came in to replace a wheel stud and a lug nut and made an appointment for the next day and they took about an hour to fix it up! Super quick and efficient! They hooked it up for me! Staff is very friendly and cooperative! Definitely will come back!! read more

I came in to get a brake inspection done and to get my thermostat replaced. They were up front about the time and cost. After the brake inspection they came back with things I could do based on the mileage of my Jeep but didn't push anything on me or tell me that I have to get these things done. The transparency throughout the entire process was great. I didn't have a place in AZ to go to that I trusted but I will be coming here going forward! read more

During my visit at Brakes Plus, staff was less then friendly. The service wasn't really even service. They called to tell me that one of my Caliper bolts was threaded with no viable outcome of fixing the problem that they started. Bad luck or not they left me without doing their job and left me completely unsatisfied! They were very unprofessional and when I called to talk to the manager, he brushed it off like it wasn't his problem. I will NOT be coming back to this location and I recommend anyone who needs professional brakes done to not come here. read more

Great customer service. I walk in early in the morning and I was offered some coffee. I make a joke about if they're going to feed me too and the next thing I know I have a sausage burrito in my hands. My car got taken back right away and I would recommend this place for good affordable work on your vehicle. read more

Brakes plus on Country Club and Baseline Rd in Mesa is a great service center. The new manager Curtis Smith is very friendly, knowledgeable and professional. I came in for a 4 wheel alignment for my Lexus. They have state of the art Hunter alignment equipment. I was in and out within an hour. Great price. Awesome service. I highly recommend Brakes Plus. Thank you. Sincerely, Ed P. read more