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    Desert Heat Auto

    3.2 (24 reviews)
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    Excellent

    Services - Desert Heat Auto

    Auto defroster tab repair

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    The spark plug they replaced with was faulty (looked like someone broke it intentionally).

    Review from 11/13/2021- Ok this is my first time ever posting a (negative) review on Google, because I honestly do not understand why this repair shop is rated so high, or I might probably just be an exception. Free inspection (if it takes less than an hour to find out the issue, which is explicitly stated on their website)?- Definitely a lie. I was still charged 65 dollars for a check engine light inspection that took less than an hour. 65 is really not a lot compared to other shops, but I don't like it when what they advertised is different from the reality. 10% off for new customers?- Another big lie. I had to pay 300+ bucks for spark plugs replacement and inspection without any discount for my first repair there. The price is definitely not competitive, neither is/considering the quality of their service. I am a college student working part-time and this was honestly a lot for me. What's worse is that I literally paid this much just to find out that the repair led to more and even bigger issues- my car started to have some symptoms it never had before literally right after they had my spark plugs replaced. It started to shake like driving over rumble stripes and the check engine light would even flash (pre-repair it was just on steadily, not as serious as flashing) once I accelerate on the highway. I am not saying this is the case, but it did make me suspect they might have sabotaged my car, replaced a good part with a bad part, or did something else like that to make sure I come back. After the initial inspection, they told me my car was generally pretty healthy and had no other issues except for the bad spark plugs, but when I brought my car in literally just 5 days later for another inspection after noticing the new symptoms, they told me one of my ignition coils failed. One mechanic told me it was the coil for cylinder 4 but the other told me it was for cylinder 3.... And both times I went there different staff members would say the same thing- we don't have the parts here yet but we have ordered them and they are on the way here now- even before I approved the repairs, which made me feel like I couldn't say no since the parts were already on the way. Simply put, again, I am not saying this is actually the case, but they made me feel they do not want you to leave the shop without spending money. They were going to charge me around 200 bucks for the ignition coil replacement (at first they said it would cost around 220 but the second time they somehow changed and said 180+), to be honest the price was lower than I expected and I wouldn't have minded paying to have my ignition coil replaced at this price, but I refused since I *felt like* they were trying to trick me out of money plus when I tried to have them explain to me why my car would have more issues after the replacement their response didn't really make sense. If you are a young lady like me who doesn't look knowledgeable about cars, I recommend bringing someone who knows cars (or at least appears to) with you to the store or simply just going to an authorized dealership for service/repair to avoid being fooled. Again, this is just my personal experience with this shop and I do believe others' great experiences with them. I am an international female college student who speaks English with an accent (this might make them think I am bad at English), has a lack of knowledge about cars, feels rich since obviously I can afford to study in the US, so I tend to be the target if the mechanics do decide they want to fool someone to make more money. They may have really provided satisfactory service to other customers, but for me personally I think they were dishonest and cared more about how to make more money from you rather than the quality of their service. Then I called James to request a refund, he refused and kept blaming me for having my car further repaired at another repair shop instead of coming back to them so they can repair using warranty. Then he *intentionally* (maybe) put me on a hold that was so long that I had to hang up.

    So they changed this for me and charged me

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    7 months ago

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    2 years ago

    This is a real auto shop. Established many years and the most friendly staff around. Straight forward and honest mechanics

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    9 years ago

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    8 years ago

    Business owner information

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    James F.

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    Ask the Community - Desert Heat Auto

    Review Highlights - Desert Heat Auto

    When I say James is awesome that man got my car together and for a reasonable price.

    Mentioned in 8 reviews

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    Desert Heat Auto - autorepair - Updated June 2026

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