*buyer beware* bait and switch tactics! I would not recommend this dealership. Prior to visiting, they emailed me a price and a clean Carfax report. However, upon arrival, the car had noticeable cosmetic damage to the rear passenger panel -- damage that was not disclosed even though I specifically asked. The sales rep, Joseph, admitted they knew about the damage but still wanted to show me the car because I had traveled so far. He also stated they "don't have to disclose cosmetic damage if the airbags didn't deploy," which felt deceptive. Once back inside, the experience only got worse. The sales rep tried to upsell the car from the advertised internet price, pushing for alternative financing instead of my preferred option. Their so-called "best deal" was actually padded with nearly \$5,000 in add-ons -- including a high-tech alarm system and a clear coat -- on a Tesla, no less. Then I was told the dealer would *fix the cosmetic damage only after I purchased*, requiring me to make another 70-mile round trip (at minimum two hours with traffic). The last red flag from the sales rep, Joseph, was "All dealers have their add ons". I partially agree, Joseph. Non transparent dealers present add ons after the internet price is sent. What could have been a straightforward deal turned into a frustrating, time-wasting sales game. This dealership is more concerned about squeezing every dollar than providing honest service. My recommendation: save yourself the time and money, and shop elsewhere. read more

John at BP ford Long Beach help me to get good deal on my bmw m340i would recommend it read more

BP Ford - New car - Auto Repair Near Me - Long Beach, California

John was the best to work with very professional and helpful he helped me get the car i wanted :)

DO NOT BUY A USED CAR HERE ! Bought a used SUV here and it was a huge mistake. - truck had been previously flooded. mud and water in places it SHOULD NOT BE! - Hires cheap body work - body work done on this truck voided all paint warranties they made me purchase. Just to save a buck. And I tried going back to them and recommended I go to another dealership....... - Customer service is trash - every time I had an issue service advisors would recommend me to go to another dealership. Nitro in my tires ? Nah we don't do that here but we sure do sell it to you. - all this information was given to by an actual certified dealership that actually does things right. Having them put everything on paper so I can seek legal advise. DO NOT BUY USED CARS HERE read more

BP Ford - Cheap body work - Voids all warranties for paint and film - Auto Repair Near Me - Long Beach, California

Thank you for my bmw 7 series, still can't believe I was approved. Amazing experience 100% recommend Cesar Nava as your salesman Thank you Cesar read more

The services have completely 180 since the last time I was here. The service was not up to par from the last time I was here. I was given total prices without any break down of individual services and had to ask how much each service was. I felt I was getting high balled and quoted unnecessary labor fees for services that most other repair shops include in oil changes. Be warned, the dealership now charges over 100$ for a tire rotation. They will try and include (add) this "service" to your oil change. This service is usually included with an oil change at most repair shops. The fact they are charging to switch my tires around does not make sense. To check my break pads you have to remove my tires right? Which they did and did not charge me extra for that. So why not rotate them? I asked for windshield wiper blades. They charge about 75$ for the tech to install them. This is when I was getting really upset because I just did not understand why I can go to an auto zone and get this service FREE. The service lady got all upset because I raised my voice a bit to address these ridiculous fees she was tacking on, and I understand she has no choice in the matter. But her professionalism went right out the window after this. Basically saying if I want the services or not and getting pissy with me. I imminently apologized for this multiple times. But she never changed her attitude after that. So I asked for just the oil change and wiper blades but I said I would install them myself. I was given a quote and left. I picked up my vehicle and to my surprise they charge a 3% fee if I don't pay with the link they sent me on my phone to pay online. WOW. So I got my paper and signed and I left. The service lady said nothing but here are your keys. They give you an inspection report included with your papers of the services done. No where did it show my wiper blades. No wiper blades in the car, no wiper blades given to me. They just said screw it. The inspection report I read carefully. At the bottom it said immediate services. Rear tire dry rot crack. My tires are from 2017 so their old. But I find it astonishing that the service lady would not even let me know about a dry wall crack on my tire. They have no concern for the safety of their customers. A dry wall crack is a time bomb basically and will blow out one day. Which could lead to an accident or worst. The fact she said nothing tells me she is unprofessional. Stay away from BP Ford. They care more about fees and charging you fingers and toes for services that only take a few minutes. And they do not care about your safety. I will be taking my business elsewhere. read more

**** Editing my initial 5 star review. I am really disappointed with the aftermath of my purchase at BP Ford. I bought my Tesla two Saturdays ago - firstly, Jim Ahmadpour my sales rep wasn't upfront about the fact that there was a large dent on the car so when I test drove, I noticed it and I almost decided I wasn't going to move forward with purchasing the car. However, manager Eman Vafaei reassured me energetically that they would take care of the dent, which they did, however I was concerned because I needed my new car that week to get to and from work all the way in West Hollywood. Eman reassured me that they would Lyft me from Long Beach to work, and cover the costs with their business account. He let me know that it looked like a quick fix, likely only a day and then I would be good to go. Service called me the following Monday to coordinate when I could bring the car in after they discussed with Sales. They tell me it's going to be a 3 day job. When I went to drop off my car that week, the service team had no idea about the agreement for transport costs to be covered so I had to uber myself to work for $120. The proceeding 2 days, I had to transport myself to and from work. Over the 3 days, I spent $250 on uber costs. My partner tried reaching Eman all week to no avail. Neither him or Jim were responsive. We went into the dealer last week to pick up my car, stopped by the sales office. Again they reassured they would reimburse for the transport costs and now we are being ignored for the second time. We have followed up multiple times. I also had a gaping front left wheel which was fixed but is making loud noise now and the car is also missing all 4 floor mats - no response from them on this either. I would not deal with these individuals. They clearly have no regard for customer service, they blatantly lie, are not true to their world and will do and say anything to secure a sale. Eman and Jim begged me to write a 5 star review when I bought the car last week. They came up to me multiple times pushing for this and even told me to not log onto the WiFi because it would seem obvious that I was asked to leave a review. I don't like to leave negative reviews, but the lack of communication and support has left me no other choice. Side note - their service team was very helpful and kind and I only have positive feedback for them specifically. read more

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Terrible Experience with this dealership. I called their sales team and we agreed upon a price for me to pick up the car literally today. After agreeing on the price and telling me "the car is yours and we will we see you soon" I receive a call one hour later. On this call they informed me that someone else offered more money for the vehicle. AFTER I WAS TOLD THE CAR WAS MINE AND IT WAS SOLD TO ME. The sales person proceeded to tell me that if I pay an extra $1,000 the car would then be mine this time "no more games". This dealership is a joke, and I would highly recommend you stay the heck away from these people. You WILL be disappointed and have a bad experience just like me and it seems like almost all their customers. read more

I've bought over 20 cars in my life time. BP ford has to be the worst dealership I've ever had the displeasure of dealing with.I traded a Toyota TACOMA in and made a deal for a used Tesla. All went well until I went to finance I won't mention any names, he didn't explain and of the finance paper work he just had me sign. I asked to see the paperwork and he gave me a thumb drive. Well that doesn't really help. The finance guy added 2 options that I did not want into the finance. Added up to $3000. I took this all to the manager and he said to bad you signed. I recommend that everyone stay away from BP ford of Long Beach. read more

John was a pleasure to work with from start to finish. He fought to get us the best deal and was very informative. The truck we purchased only came with one key, and he worked hard even after the sale was complete to make sure we were given a second set. Make sure to ask for John - you won't regret it! read more

If I could leave zero star as I would for service department sucks Jose's horrible Dian is the worst manager ever so rude screaming at me that lying about parts being under warranty charging us $3000 and another 500 to fix the same part that was under warranty they lied just to get us to come in to approve the repairs. They're horrible people! Don't ever come here!!! read more

I had an excellent experience working with Cesar Navas From the moment I walked in, he was friendly, knowledgeable, and never pushy. He took the time to understand what I was looking for and answered all my questions I highly recommend him to anyone looking to buy a car you'll be in great hands! read more

Took my F150 in for it's 60K service. Was told I need a brake flush too, as recommended by Ford every 30K miles. This recommendation appears nowhere in my owners manual, or any any Ford website. Needed spark plugs replaced, and a new battery. Had a check engine light. The check engine light took several days to assess and fix, under warranty. Battery replacement was priced fairly high, but the spark plug replacement was off the charts. $627 just for labor! That's more than $100 per plug! The book says it's 2 hours, that's over $300/hr. That is ridiculous. $1100 for a battery and 6 spark plugs. I will take my business elsewhere. read more

Cesar Nava is the best salesman in the game! Very honest and made the process to buy my new car very smoothly will be recommending him to anyone and also returning !! read more

Thanks to Noe Gonzales for helping us purchase my fiancé new Ford Mustang Mach E. Noe had knowledge of the vehicle and walked us through as this is our first electric vehicle. Thank you Noe for your help. read more

Joseph in sales is Exceptional!! From the moment I conversed with him over the phone regarding the vehicle of interest he didn't miss a beat. The vehicle was actually delivered sooner than expected and as soon as the vehicle hit the lot Joseph contacted me. Thanks to Joseph and the wonderful people at BP Ford I drove off in my 2025 MachE. Thank You Joseph!!! read more

Found an ad on Autotr@$?€ and inquired about a vehicle. Was contacted shortly after by John. Came in the following day and he showed us the vehicle but it had some passenger rear quarter panel damage that was still in the process of being fixed. However, we were shown a vehicle that was a year newer with less mileage. John took his time to show us features of the vehicle as basically all the controls are done through the screen. The vehicle was over the limit for the used EV clean vehicle rebate (that will be ending in about a two months). This is where John was able to work his magic and we were able to make a deal! Ask for John if you ever come to BP Ford of Long Beach! read more

BP Ford - BEV - Auto Repair Near Me - Long Beach, California

Pretty big slimebuckets. My wife brought our car in for a warranty repair, and they said they couldn't do the free repair unless she spent $200 for a new battery. Keep in mind: Battery was perfectly strong enough to start the car, every single morning. It was not failing or faltering. (And it was a Ford battery!) They also are really lame at customer service (in the service department). You leave multiple messages, and when you finally get your service person, they claim they never got your messages. Dealer service departments often are mediocre anyhow, but this one drops to "anywhere but here." read more

Purchased a 2025 Explorer ST from BP Ford Long Beach. My Salesman , Noe was great to work with. Anthony the Sales manager made sure everything went smooth. I had a trade-in and was offered a fair price that I was happy with. Drove off with my new 2025 Explorer ST and I was satisfied with the entire process. Would recommend going here and working with Noe. Will be purchasing another vehicle here again soon for my son. read more

Our experience at Ford of Long Beach was amazing! It was an enjoyable and easy process getting my dream car. Thank you so so much to Braedon for all of his help and encouragement & putting us in such a beautiful car! If you are needing a new car, visit Ford of Long Beach and ask for Braedon!! He will show you around the lot and ensure your process is fun and smooth sailing. Thanks a million Braedon! read more

BP Ford - Auto Repair Near Me - Long Beach, California

Trash dealership! I test drove 3 used cars. Every single one of them was in an accident of some kind and they pretended like it wasn't a big deal. One car pulled so hard to the left accelerating it could have gone around a nascar track without even touching the wheel. They buy these cars from auction and don't fix them up, but they are happy to throw an oily "interior cleaner", door edge protection ($20) and charge an extra $4,000 in dealer add ons. Most important part, when I was talking pricing, I was moved to another sales guys desk because the other guy had to drop off a car apparently. Well I left and they never gave me my drivers license back. I went a couple days without noticing until I called the dealership and they told me it was there. Keep in mind that I had multiple contacts with multiple sales associates and they didn't even think of calling me and telling me they had my license... They ran a hard credit check and dropped my credit score. If you're looking for a used car, avoid the f*** out of this dealership. Scummy behavior all around. read more

So to add to this issue I financed through my credit union but because of the holidays BP ford finance manager pushed another loan through to Capital One. When I called to tell them that my credit union had send the check overnight is when they told me they already financed through Capital. They did this without my consent and this was right in between Christmas and New Year's. So fast forward 17 days later they still have the check from my credit union and I had to call them and ask them why they have not sent it back. This place is absolutely the worse dealership that I have ever dealt with. I would never recommend them. I will be reporting them to Ford Company. I bought a truck with prior credit approval. Due to holidays and the wrong document from the dealership had to make several trips to get the right paperwork. The dealership pushed through a loan at the same time my credit union overnighted check so now they want me to cancel my credit union and repay the loan they got. What a mess. I called everyday updating them and they didn't communicate with me they ran my credit for a whole different loan. So pissed right now no help from their finance manager who created the mess!!! read more

I reached out via email to BP Ford to inquire about a car and the sales representative, Ramy Bushra, was just rude and unprofessional. I asked Ramy Bushra to give me a breakdown of the out-of-door price for a Hydunai Ioniq 5, which BP Ford advertised the cost as $26,298. From the beginning Ramy Bushra was hesitant to give me the bill that would give me the detailed price breakdown and it was clear that he was trying to hide the hidden fees BP Ford would charge. Instead, he insisted on me giving him my phone number and just told me to go to the showroom. Mind you the way he asked me to go to the showroom was not something a typical sales would do, which would be polite and cordial. He just replied with an email that basically ordered me to go to the warehouse. When I insisted on him giving me the final price of the car, he would just replied with a flat figure $29,490. I asked him to give me a breakdown that would show any fees on options, tax, registration fee and he refused. At the end his email became so nasty that he called me a fraud. I emailed back and informed him that I would share his response in Yelp with his name and BP Ford and he did not care. Do you want to deal with someone like this when you need to spend a lot of money on a car that you would depend on everyday? Stay away from this place and especially Ramy Bushra! read more

BEWARE BEWARE- Absolutely Horrible Experience - Deceptive Practices and Terrible Customer Service I can honestly say that my experience with BP Ford has been one of the worst I've ever had with any dealership. On February 21st, I purchased a 2018 Honda Odyssey, and the entire process has been a complete nightmare from start to finish. A few days before I arrived at the dealership, I spoke with a sales rep named Isaiah, who quoted me a price of $18,386 for the vehicle, not including my trade-in. When I showed up at the dealership to finalize the deal, I was greeted by Caesar and Bob, who informed me that Isaiah had been fired, and the price he gave me was wrong. They then told me the vehicle would actually be an extra $6,000 for added features that were never mentioned. I was furious, so I left. But the drama didn't end there. About 20 minutes later, Bob called me back and miraculously said they would honor the original price Isaiah quoted. At that point, I was desperate and agreed to move forward with the purchase. Little did I know, this would only be the beginning of my nightmare. On March 1st, the check engine light appeared on the van. I took the vehicle to Diamond Valley Honda in Hemet (the closest Honda dealership to where I live) only to find out that the van has serious issues - it needs all new fuel injectors and spark plugs due to misfires, totaling around $3,000 in repairs! I was beyond livid. I immediately reached out to BP Ford for help, but after several attempts and long hold times, no one cared to assist. I have call records to prove how long I've been ignored. Finally, I got in touch with Deana, who promised to speak with a sales manager about the issue. But once again, nothing happened. No call back, no resolution, just complete indifference. As an active-duty military member and father of two, I bought this van to ensure my wife and children would have a safeand reliable vehicle while I'm away serving my country. Instead, I've been left with a broken, faulty vehicle and a dealership that clearly has no interest in standing behind their products or providing any customer support. The van was eventually fixed at my own expense, after weeks of being ignored! The staff even gave me a fake email address. This has been the worst experience I've ever had with any dealership, and I will never recommend BP Ford to anyone. They've shown nothing but deception, incompetence, and utter disregard for their customers and people who serve our country. If you're thinking about buying a car here, run far away. read more

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Rene Zapata is the guy you need! Is your go-to guy at BP Ford of Long Beach. In addition to giving you the best deal, he's easy to work with, respectful, and can answer any questions you have. Takes you through the whole process from beginning to end. Rene is awesome! I highly recommend him! We'll be doing business again and I'm recommending him to friends and family at BP Ford Long Beach. Rene, thanks for the great service and the great car! read more

BP Ford - 2021 Chrysler Pacifica - Auto Repair Near Me - Long Beach, California

I have to share my honest review about our recent car-buying experience at BP Ford of Long Beach! From the moment we walked in, we felt optimistic, and the entire team made sure we were comfortable and found a vehicle that fit both our budget and our needs. Special acknowledgment goes to Cesar Nava, our amazing salesman who was a true godsend. We also want to thank Jesus Duarte, the sales manager; Omar Gulara, the sales director; Diego Calderón, the finance manager; and Jamal Zadrian, the general manager. Should there be an opportunity to work with any of the previously mentioned team members, you'll be in great hands! To say that each of these individuals played a crucial role in getting us financed for the vehicle of our dreams would be an understatement. The support and dedication from the BP Ford of Long Beach team turned what can often be a stressful process into a truly positive experience. We are so thankful and highly recommend this location for anyone looking for top-tier service and care. read more

BP Ford - Our wonderful Sales Manager! - Auto Repair Near Me - Long Beach, California

Got the good deal and left happy. John in sales followed up from the start to finish of the sale.

If your looking to buy a vehicle new or used, and don't want salespeople to hassle you with add ons, scams, needed bs and lies, go here. Ive been buying vehicles new since 1996, and this was by far one of the smoothest and honest experiences I've had. No bs or lies, they gave me the price of the car, we negotiated, showed me true numbers and I was out of there. Ramy was my salesman and he did an excellent job. He was honest, courteous, worked with me to meet my goal, and most of all he knew what he was doing. Thank you Ramy and the staff at BP Ford of Long Beach. Also, I drove up from San Diego for this purchase. read more

Went to BP Ford of Long Beach for my first new car purchase. We pre-ordered a Ranger Raptor with Kamran, and he made the process very smooth. He kept us updated and responded to all text messages and emails promptly. We were able to test drive and take it home the day after delivery. Everyone was friendly and made the buying experience a good one. They all cheered when the process was completed, which felt really nice. I went to this dealership because Kamran was very friendly when I called, and met with me the same day. I'm really happy I did and highly recommend them! read more

Lis Barajas was an exceptional saleswoman! She is attentive and profesional. I will be coming to her for all my future auto purchases no doubt read more

Left BP Ford extremely happy with our Lease that Kamran helped us with. He is very tenured, knowledgeable and helpful! He was sure to answer any questions and assisted us every step of the way! Be sure to ask for him when looking for a new car at BP Ford. read more

JAMSHID AHMADPOUR Was a great sales man helped me out a lot he is the right guy to go too. Thank you so much read more

I had an appointment with this service department for my 2025 Ford Maverick a today at 7am when I got there, I pulled into the service drive which there was only one service advisor working I got there to get an oil changed and to diagnose two problems that I'm having with my vehicle once I was approached by the service advisor I explained to him what was going on and he told me he would need to keep the car because he cannot look at it today. I didn't asked about a rental which I told him I was offered by another service advisor and he denied me to leave my vehicle and told me that I should wait for the service advisor that mentioned a rental car. He seemed that he did not want to help anybody, and he was pushing customers back. I will never bring my car here again for service. This was a bad taste in my mouth for the first time I will go back to Theodore Robbins, where I originally bought my car where they only take one day to look at something. Also, Theodore Robbins Ford ratings are way higher. read more

The manager Eman and sales person Christian were great. Very transparent and great communication. They helped me pick out a great car for my family and got me in and out in a matter of a few hours . Thank you so much for your help! read more

Just bought a new Ford Escape from BP Ford. We worked with John and he helped secure the perfect deal and we had a great experience! Thank you for all your help and the great customer service! read more

They responded to my Yelp regarding the damage they placed on my vehicle. Nothing has yet to be done in 6 months. Deanna put me on hold for 20 minutes the last time I called which was completely disrespectful. They haven't reached out to me or offered a solution for the damage. I contacted the Better Business Bureau and I now understand why the dealership has a very low score. read more

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Hands down the best place in town after a whole day of car shopping and feeling defeated not getting help we come here ceasar immediately greeted us treated us amazing we ended up getting daughter her 1st new car and we couldn't be happy HUGE SHOT OUT TO JUSTIN AND CEASAR for going over and beyond and making sure we left with the car and payments my daughter was looking for I am totally referring you all to friends and family and Weill definitely return when we make our next purchase thank you guys for your amazing customer service and making this a smooth and easy purchase!!! read more

BP Ford - Auto Repair Near Me - Long Beach, California

This is a typical dealership and when you think how dealerships gotthe bad reply. They do play games just like another.

Cesar is amazing!!! Purchased a new car and Cesar made the process so easy. Also got a smoking deal Thank you Cesar!

ABSOLUTE WORST CUSTOMER SERVICE...THREE STRIKES AND YOU'RE OUT!!! my third review ever on here. so you know it is bad. Got a 2020 F150 Ford Truck. BP Ford is across the street from my house so its unfortunate I will not use them anymore. Strike #1 (04/2023 and 12/2023) I took my truck in for an oil change. On BOTH occasions, I picked up my truck and saw it was parked in a spot open to the public with my windows rolled down. Luckily, the truck was not stolen or items taken from inside. And yes, vehicle theft is a common occurrence at dealerships due to this type of negligence. In addition, the truck was dirty inside with giant boot prints on the floor board. Service took hours for a simple oil change but I said whatever and moved on. Strike #2 (07/2024)I took my truck for a 40K mile service first thing in the morning. Female salesperson assured me the truck would be ready before 12pm. Of course, it was not. I called and inquired about my truck with the same salesperson. Her answer to me was "unfortunately, the mechanics went to lunch." Enough said. Did not get a call to pick up my truck until approximately 4PM. wasted my entire day waiting for them. Strike #3 Scheduled a mobile service oil change the day prior. got a call today advising my time slot was moved. I called BP and spoke to Daniel who told me an oil change takes 1.5 hours. Dumbfounded as to why a simple oil change takes 1.5 hours to complete, I asked why. He did not know either. I told him to cancel my appointment. That's the end. If you care about your car, don't take it there because clearly, they do not. SMH. read more