John was a gem. he got me into the car of my dreams and was really helpful. highly recommend.

I'd give 4.5 because it was a good experience but not perfect. The imperfections had to do with the inventory or lack of inventory that Ford provides when it comes to Rangers. If they had the inventory, I would have had vehicle months ago and for probably a little less. On the bright side, John A. worked with me to order precisely the vehicle I wanted. Meaning one with all the features I wanted/needed and that in some cases, only the Ranger has in mid-size pickups. There was some haggling over pricing and what could be offered. We came to agreement on a deal that is probably the best considering no other brand offers all that the Ranger does and still for less. Go see John so he can place you in the Ranger of your choice!!! Shout out to Miguel in finance too! read more

worst service department. waited two weeks for news on my bronco top only to find out the service advisor never entered into system. and then he quit. Jose allegedly set up a mobile tech to take pics or the top but he never showed up. when I called they had no record of the service request. read more

I expected a high-pressure environment at the dealership but was shocked by the dismissive and rude treatment I received. Before my visit, I spoke with Clayton about my financial situation after a car accident, and he assured me he would be flexible with pricing. However, my experience quickly soured. Upon arrival, Cesar rushed to my car and incorrectly claimed I had an 11 AM appointment. Despite explaining my financial limitations, I was pressured repeatedly. Mr. Jesus Duarte entered the conversation, completely unaware of my situation, and aggressively pushed for a sale without considering my constraints. When I refused his offer, he stormed off, making me feel undervalued. Clayton apologized for Duarte's behavior but didn't provide any real resolution. After leaving to pick up my son, I reluctantly agreed to an $11,000 out-the-door price, but was pressured to sign paperwork before I left. I paid a $1,000 deposit, assured my car would be ready when I returned. However, after signing and paying a $5,000 deposit, I was informed my car would take two days to be ready. I was also told someone would pick me up from my rental car, but that didn't happen, forcing me to return on my own. At the dealership, I was ignored while Cesar sold a car to another couple. When I felt unwell and asked for assistance, Clayton helped me while waiting for loaner keys, which took over 30 minutes. When I finally got the loaner car, I discovered I had the wrong keys. Days later, after signing the paperwork, I received a call from Diego about a bank interview for my purchase, despite not having my car. I felt overlooked and unimportant. It's crucial for management to be aware of these issues. Cesar's repeated requests for a five-star review, due to a $25 incentive, were inappropriate. While Clayton and Diego were kind and helpful, I won't return to this dealership. After leaving a message to speak with you, Clayton finally updated me about my car. I hope for a documented response to this correspondence. **3 Days After Contract Signing:** - **11/1/24, 7:02 PM:** Received a message from Clayton stating my car was ready for drop-off arrangements. - **11/2/24, 11:49 AM:** Left a message for Clayton to arrange the car drop-off. - **11/2/24, 1:37 PM:** Cesar called, saying my car was still being detailed and would be ready in a couple of hours. Still waiting on back-ordered malfunctioning cabin lights. read more

BP Ford - and car paint is peeling horribly since purchase just about a month ago. - Auto Repair Near Me - Long Beach, California

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We bought my wife's Bronco at this dealership a few years back and service both her vehicle and my own truck here because of the convenience of it being so close to us. Jocelyn in the service department is the best person to deal with. She is always helpful, communicates in a timely manner and goes above and beyond to meet customer needs. At least that's been my experience. read more

Lis (pronounced Liz) was great to work with and best of all, honest. She's new to the dealership but not new to the car industry. If she doesn't have the answer to a question, she works to find it or grabs a team member who can answer it for you. Be sure to ask the front desk for her if you want to buy a vehicle at BP Ford! Loving my new 2025 Raptor 37PP! read more

BP Ford - The team let me drive it off the showroom floor! - Auto Repair Near Me - Long Beach, California

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I purchased my new 2025 Explorer today from Noe and Anthony at BP Ford of Long Beach. My experience was amazing the guys were super helpful I would definitely recommend reaching out to Noe for your next vehicle. The purchase experience was fast and super easy. I would really recommend reaching out to Noe for your next vehicle purchase. The guys were friendly and my experience was excellent really recommended. read more

Joseph was here at the right time. Walked in greeted immediately and shown exactly what I was looking for. The process was simple and satisfying. I was able to go on a test drive right away and ended up buying a new car! Thank you for the customer service and getting your customer the best deal. Best, James read more

I had an extremely disappointing experience at BP Ford of Long Beach, and I feel it's important to share so others--especially younger buyers--are aware. In December on a Wednesday, I worked with Marlon while trading in my car for an electric vehicle. At first, he was very friendly and reassuring. He made multiple promises, telling me everything would be "set and ready" and encouraged me to come in to see the cars in person. Once I arrived, it became clear the cars looked like they had been sitting for a long time. It took almost 30 minutes just to locate the keys for the car I wanted to test drive. During the walk-around, I pointed out minor repairs that needed to be done, and Marlon assured me everything would be taken care of before I took the car home. After the test drive, we went over numbers. I was quoted a very high interest rate and a high monthly payment. Marlon claimed he was "fighting for me" and said the manager removed add-ons because I was a "college student." However, what they failed to disclose at the time was that they added a $2,800 warranty and removed GAP coverage without clearly explaining it. Throughout the process, I felt pressured and rushed. They repeatedly pushed me to buy the car and even insisted I contact my fiancé to get him to agree. They used sales tactics like * Claiming I could "refinance in 6 months" * Lying that other people were waiting to buy the car (there was no one) It felt manipulative and dishonest. Because I'm young, it truly felt like they were trying to take advantage of me. There were also unprofessional side comments, laughing, and giggling when we asked for time to think--it was uncomfortable and disrespectful. I ended up going through with the purchase because I wanted to switch to electric and felt cornered. After delivery: * The car wash was sloppy and the car was still dirty * Tires were replaced, but they were cheap-quality * Brakes felt replaced, but nothing was documented * Additional minor issues were noticeable once I got home A week later, I brought the car back for the promised fixes--only to be told they couldn't help me because nothing was written down. I was then informed that Marlon had been fired immediately after selling me the car, which made everything worse. Suddenly, it felt like I was being treated as if I was lying, even though I clearly pointed out the issues during the original visit. One issue in particular--a passenger-side tail light with condensation and water inside, which caused it to stop working--was brought to their attention. They refused to help, stating again that nothing was documented. Luckily, I have warranty coverage through Tesla, otherwise I would've been stuck. At no point did anyone at this dealership try to offer a solution or help make things right. It became clear they only cared about getting rid of their Tesla inventory, even saying they needed to clear stock because new vehicles were coming in. I wasted my time driving to Long Beach just to be dismissed and left with broken promises. This dealership uses pressure, misleading information, and poor follow-through, and I would not recommend them to anyone--especially first-time or younger buyers. read more

I attempted to purchase a used, 2022 Tesla Model X from BP Ford. I took a total of five visits on my part before I gave up and refused to take the vehicle. Day 1. Went to dealership to check out the car. It wasn't ready for sale. Not a problem. There was front fender damage, but I liked what I saw and asked to come back the next day to test drive and check it out after it was ready. I made an appointment for 3:00pm Day 2. Car wasn't touched. They wouldn't let me test drive it, but assured me it would be ready the next day. Day 3. I test drove it and it seemed fine, but the fender damage was still there, and this time the passenger airbag warning light was on. They assured me everything would be fixed when I picked up the vehicle. Day 4. I waited for everything and they told me it was ready, but when I went out there, they'd only replaced the tires and TPMS sensors. The fender was still not fixed. I refused it. Day 5. Came back a 5th and final time to a vehicle that was washed but the fender damage that they'd agreed to fix on the due bill wasn't fixed. I moved the car from one parking spot to another and not only did the passenger airbag warning light trip again, there was a strange sound from the suspension and I felt it in the steering wheel as well. I refused to take the car. I told them that I'd gone out there 5 times because they all seemed like nice people and I didn't 'feel' the high pressure sales BS. But what this dealership does is make promises, and they just don't do it. Always beware of people who say one thing but do another/and or don't follow through. I also made the foolish mistake of paying for the car and signing the contract which means they still have my down payment (I'm still waiting to get my money back after a week with no firm solution). I'm writing this to warn others not to put up with things like this. I've never had a dealership make promises, even put those promises in writing, and then just not do it. Also take note that some of the other 1-stars do say the employees are nice and make us feel comfortable: BEWARE because that worked on me as well, and it creates a false sense of trust. Update: I had to threaten them with a report to the California DMV investigation unit. The check for my deposit was ready that same day. Amazing. read more

John got me a great deal on the 2024 Tesla Model 3. He's very easy to work with. Reach out to him at BP Ford if you want the best deal. And shout out to Anthony in finance for getting me the best interest rate out there. read more

My q50 was attempted to be stolen twice and ended up getting totaled with $17k worth of damage from them going through my sunroof. I needed a new car ASAP and wanted to get a truck after having a sports car for so long. I knew I wanted the 2024 or 2025 F150 STX because lime green is my favorite color and that model has it in the trim and interior. I also knew I wanted to buy brand new because of the new administration's policies on writing off interest if you buy a brand new American car. I was dealing with John here and he made my experience not so pleasant. He basically "little girled" me the whole time I was working with him. He kept trying to get me to get a Ranger, which I didn't want and kept saying to me " you're a girl you want all these nice features especially since you just went from this car". I went in knowing what I wanted and he just was running circles around me. I knew I would be giving up luxury features from my sports car to get the truck I wanted and I kept insisting to show me the car I wanted. We test drove 2 cars before he finally showed me the F-150. I have pretty good credit and I am an I-O Psychologist.. a budget isn't an issue for me. He was showing me trucks worth way more than the model I wanted, but when it came to prices, John was trying to get me to put down $11k on this darn truck with an $1,200 monthly payment. That makes no sense. I have NEVER EVER EVER put money down on a car yet alone $11k. He also refused to take off the "add-ons" that the dealership put on which is illegal. He said if he took them off the dealership would lose out on money. I told him that another dealership was giving me the price of $39k out the door and then he turned the conversation into trying to find a vehicle "within my budget." We went back and forth for almost 5 days and I ended up driving to DTLA to get the F-150 with the price I wanted out the door with no money down and no where near a $1,200 monthly payment. John is literally the definition of a sleazy car salesman. Like I have a freakin PHD LEVEL EDUCATION as a psychologist do you think you're going to out negotiate me with your stupid little sales tactics or by belittling me when you talk to me? When I worked in higher volume sales than cars I could make my freaking sales goal for the month in a day LOL. Like freakin read the book "Never Split the Difference". I shared some images of our texts but this doesn't even cover half of the stuff he said to me over the phone. I hope that any woman that walks into this establishment doesn't get treated this way. If you don't want to deal with sales people that are going to run circles around you or illegally refuse to take of dealership add ons go to Ford DTLA and ask for Jonathan-- he usually works in fleet sales so he doesn't do the whole run around and will give you what you want and get you out the door within 5 hours. By law dealerships in California are only allowed to charge you $85 for the doc fee and around $23 or something for the title fee. Do not think you are required to pay for things such as perma-plate, etch, and clear shield or a security system. read more

BP Ford - John having the nerve to reach out to me after being irritating for 5 days - Auto Repair Near Me - Long Beach, California

Joseph was an exceptional sales representative who ensured a seamless and efficient process.

Very straight forward process Found a car we liked that was priced well and there was minimal hassle John was a pleasure to work with read more

John of bp of long beach sold me a ford maverick lobo great job selling me an amazing truck

BP Ford is the worst Car buying experience I've ever had. Don't walk away. Run as fast as you can. I made a deal for a truck with the Sales manager. His name is Mark. We shook hands on the deal. And he even wrote it down. All that was a lie. When i tried to talk to him about it. He looked at me like I was stupid. The customer service is horrible. I have not had the truck more than 20 days. And the underbelly is already full of rust. He told me to spray WD-40 on it. Whatever you do don't buy a car from this dealership. They are crooks. They kept my entire 10 grand down payment. And charged me retail for the truck. Don't make the same mistake I did. The Sales manager Mark is a Two face liar. Along with the rest of the sales team. One good note. The Finance guy Miguel and Salesmen Christian. We're good people. BP Ford. Gets 000000 Stars. read more

Usual dealer schenanigans. Bait and switch, upselling options that aren't even on the car. I went in to look at a Tesla and the one that they had listed with low miles had the EV tax credit claimed already. They directed me to a much higher mileage one and expect me pay the same amount.. Yes, this other one has a tax credit available, but they are asking me to pull that money out of my pocket for 35k more miles? Also now I expect sales people to lie, but when I point out the car doesn't have options installed that they are listing for thousands more, he starts backpedaling saying they would install when I purchase it. Sure bud. If you are not going to budge on price and lie directly to my face that I catch you on, you are just wasting my time. I really wish they were more busy so me making a scene would be heard by other customers. read more

*buyer beware* bait and switch tactics! I would not recommend this dealership. Prior to visiting, they emailed me a price and a clean Carfax report. However, upon arrival, the car had noticeable cosmetic damage to the rear passenger panel -- damage that was not disclosed even though I specifically asked. The sales rep, Joseph, admitted they knew about the damage but still wanted to show me the car because I had traveled so far. He also stated they "don't have to disclose cosmetic damage if the airbags didn't deploy," which felt deceptive. Once back inside, the experience only got worse. The sales rep tried to upsell the car from the advertised internet price, pushing for alternative financing instead of my preferred option. Their so-called "best deal" was actually padded with nearly \$5,000 in add-ons -- including a high-tech alarm system and a clear coat -- on a Tesla, no less. Then I was told the dealer would *fix the cosmetic damage only after I purchased*, requiring me to make another 70-mile round trip (at minimum two hours with traffic). The last red flag from the sales rep, Joseph, was "All dealers have their add ons". I partially agree, Joseph. Non transparent dealers present add ons after the internet price is sent. What could have been a straightforward deal turned into a frustrating, time-wasting sales game. This dealership is more concerned about squeezing every dollar than providing honest service. My recommendation: save yourself the time and money, and shop elsewhere. read more

John at BP ford Long Beach help me to get good deal on my bmw m340i would recommend it read more

BP Ford - New car - Auto Repair Near Me - Long Beach, California

DO NOT BUY A USED CAR HERE ! Bought a used SUV here and it was a huge mistake. - truck had been previously flooded. mud and water in places it SHOULD NOT BE! - Hires cheap body work - body work done on this truck voided all paint warranties they made me purchase. Just to save a buck. And I tried going back to them and recommended I go to another dealership....... - Customer service is trash - every time I had an issue service advisors would recommend me to go to another dealership. Nitro in my tires ? Nah we don't do that here but we sure do sell it to you. - all this information was given to by an actual certified dealership that actually does things right. Having them put everything on paper so I can seek legal advise. DO NOT BUY USED CARS HERE read more

BP Ford - Cheap body work - Voids all warranties for paint and film - Auto Repair Near Me - Long Beach, California

Very unprofessional in the service department, showed up to multiple appointments for an airbag recall but no parts were on site. Finally after 4 days of sitting after recall repair I called today to pick up. Upon leaving the dealership my partner driving the vehicle home noticed the vehicle RPM was very high almost causing her to crash multiple times. After an emergency stop we located the floor mat pulled on top of the gas pedal. Less than 2 minutes after leaving the dealership. This is a major safety issue, not to mention a separate incident through ford when I received another of my vehicles (bronco) from "service" with all but 2 roof latches not properly secured. Plus there's a large Hispanic man behind the counter at service who needs to take himself in for adjustment read more

Thank you for my bmw 7 series, still can't believe I was approved. Amazing experience 100% recommend Cesar Nava as your salesman Thank you Cesar read more

John & Mark took good care of me and gave me a good rate with challenged credit. Stop by if you need a great vehicle at a good price!

The services have completely 180 since the last time I was here. The service was not up to par from the last time I was here. I was given total prices without any break down of individual services and had to ask how much each service was. I felt I was getting high balled and quoted unnecessary labor fees for services that most other repair shops include in oil changes. Be warned, the dealership now charges over 100$ for a tire rotation. They will try and include (add) this "service" to your oil change. This service is usually included with an oil change at most repair shops. The fact they are charging to switch my tires around does not make sense. To check my break pads you have to remove my tires right? Which they did and did not charge me extra for that. So why not rotate them? I asked for windshield wiper blades. They charge about 75$ for the tech to install them. This is when I was getting really upset because I just did not understand why I can go to an auto zone and get this service FREE. The service lady got all upset because I raised my voice a bit to address these ridiculous fees she was tacking on, and I understand she has no choice in the matter. But her professionalism went right out the window after this. Basically saying if I want the services or not and getting pissy with me. I imminently apologized for this multiple times. But she never changed her attitude after that. So I asked for just the oil change and wiper blades but I said I would install them myself. I was given a quote and left. I picked up my vehicle and to my surprise they charge a 3% fee if I don't pay with the link they sent me on my phone to pay online. WOW. So I got my paper and signed and I left. The service lady said nothing but here are your keys. They give you an inspection report included with your papers of the services done. No where did it show my wiper blades. No wiper blades in the car, no wiper blades given to me. They just said screw it. The inspection report I read carefully. At the bottom it said immediate services. Rear tire dry rot crack. My tires are from 2017 so their old. But I find it astonishing that the service lady would not even let me know about a dry wall crack on my tire. They have no concern for the safety of their customers. A dry wall crack is a time bomb basically and will blow out one day. Which could lead to an accident or worst. The fact she said nothing tells me she is unprofessional. Stay away from BP Ford. They care more about fees and charging you fingers and toes for services that only take a few minutes. And they do not care about your safety. I will be taking my business elsewhere. read more

**** Editing my initial 5 star review. I am really disappointed with the aftermath of my purchase at BP Ford. I bought my Tesla two Saturdays ago - firstly, Jim Ahmadpour my sales rep wasn't upfront about the fact that there was a large dent on the car so when I test drove, I noticed it and I almost decided I wasn't going to move forward with purchasing the car. However, manager Eman Vafaei reassured me energetically that they would take care of the dent, which they did, however I was concerned because I needed my new car that week to get to and from work all the way in West Hollywood. Eman reassured me that they would Lyft me from Long Beach to work, and cover the costs with their business account. He let me know that it looked like a quick fix, likely only a day and then I would be good to go. Service called me the following Monday to coordinate when I could bring the car in after they discussed with Sales. They tell me it's going to be a 3 day job. When I went to drop off my car that week, the service team had no idea about the agreement for transport costs to be covered so I had to uber myself to work for $120. The proceeding 2 days, I had to transport myself to and from work. Over the 3 days, I spent $250 on uber costs. My partner tried reaching Eman all week to no avail. Neither him or Jim were responsive. We went into the dealer last week to pick up my car, stopped by the sales office. Again they reassured they would reimburse for the transport costs and now we are being ignored for the second time. We have followed up multiple times. I also had a gaping front left wheel which was fixed but is making loud noise now and the car is also missing all 4 floor mats - no response from them on this either. I would not deal with these individuals. They clearly have no regard for customer service, they blatantly lie, are not true to their world and will do and say anything to secure a sale. Eman and Jim begged me to write a 5 star review when I bought the car last week. They came up to me multiple times pushing for this and even told me to not log onto the WiFi because it would seem obvious that I was asked to leave a review. I don't like to leave negative reviews, but the lack of communication and support has left me no other choice. Side note - their service team was very helpful and kind and I only have positive feedback for them specifically. read more

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Terrible Experience with this dealership. I called their sales team and we agreed upon a price for me to pick up the car literally today. After agreeing on the price and telling me "the car is yours and we will we see you soon" I receive a call one hour later. On this call they informed me that someone else offered more money for the vehicle. AFTER I WAS TOLD THE CAR WAS MINE AND IT WAS SOLD TO ME. The sales person proceeded to tell me that if I pay an extra $1,000 the car would then be mine this time "no more games". This dealership is a joke, and I would highly recommend you stay the heck away from these people. You WILL be disappointed and have a bad experience just like me and it seems like almost all their customers. read more

Rene Zapata is the guy you need! Is your go-to guy at BP Ford of Long Beach. In addition to giving you the best deal, he's easy to work with, respectful, and can answer any questions you have. Takes you through the whole process from beginning to end. Rene is awesome! I highly recommend him! We'll be doing business again and I'm recommending him to friends and family at BP Ford Long Beach. Rene, thanks for the great service and the great car! read more

BP Ford - 2021 Chrysler Pacifica - Auto Repair Near Me - Long Beach, California

I've bought over 20 cars in my life time. BP ford has to be the worst dealership I've ever had the displeasure of dealing with.I traded a Toyota TACOMA in and made a deal for a used Tesla. All went well until I went to finance I won't mention any names, he didn't explain and of the finance paper work he just had me sign. I asked to see the paperwork and he gave me a thumb drive. Well that doesn't really help. The finance guy added 2 options that I did not want into the finance. Added up to $3000. I took this all to the manager and he said to bad you signed. I recommend that everyone stay away from BP ford of Long Beach. read more

Took my F150 in for it's 60K service. Was told I need a brake flush too, as recommended by Ford every 30K miles. This recommendation appears nowhere in my owners manual, or any any Ford website. Needed spark plugs replaced, and a new battery. Had a check engine light. The check engine light took several days to assess and fix, under warranty. Battery replacement was priced fairly high, but the spark plug replacement was off the charts. $627 just for labor! That's more than $100 per plug! The book says it's 2 hours, that's over $300/hr. That is ridiculous. $1100 for a battery and 6 spark plugs. I will take my business elsewhere. read more

I had an excellent experience working with Cesar Navas From the moment I walked in, he was friendly, knowledgeable, and never pushy. He took the time to understand what I was looking for and answered all my questions I highly recommend him to anyone looking to buy a car you'll be in great hands! read more

Cesar Nava is the best salesman in the game! Very honest and made the process to buy my new car very smoothly will be recommending him to anyone and also returning !! read more

Found an ad on Autotr@$?€ and inquired about a vehicle. Was contacted shortly after by John. Came in the following day and he showed us the vehicle but it had some passenger rear quarter panel damage that was still in the process of being fixed. However, we were shown a vehicle that was a year newer with less mileage. John took his time to show us features of the vehicle as basically all the controls are done through the screen. The vehicle was over the limit for the used EV clean vehicle rebate (that will be ending in about a two months). This is where John was able to work his magic and we were able to make a deal! Ask for John if you ever come to BP Ford of Long Beach! read more

BP Ford - BEV - Auto Repair Near Me - Long Beach, California

Joseph in sales is Exceptional!! From the moment I conversed with him over the phone regarding the vehicle of interest he didn't miss a beat. The vehicle was actually delivered sooner than expected and as soon as the vehicle hit the lot Joseph contacted me. Thanks to Joseph and the wonderful people at BP Ford I drove off in my 2025 MachE. Thank You Joseph!!! read more

John was the best to work with very professional and helpful he helped me get the car i wanted :)

Very disappointing experience. I was given clear promises about the steering wheel that turned out to be untrue. What was agreed upon was never properly honored, and the whole process felt misleading. Would not trust this dealership again. read more

John was a pleasure to work with from start to finish. He fought to get us the best deal and was very informative. The truck we purchased only came with one key, and he worked hard even after the sale was complete to make sure we were given a second set. Make sure to ask for John - you won't regret it! read more

Went to the dealership not really knowing what I was getting in to, but huge shout out to Lis! She walked us through the process, showed us different cars we were interested in, and put no pressure on us to sign. Any questions we had she answered, and she even got us a lower payment than what was originally offered. Check out Lis if you want a pleasant buying experience read more

BP Ford - Mustang Mach-e - Auto Repair Near Me - Long Beach, California

Thanks to Noe Gonzales for helping us purchase my fiancé new Ford Mustang Mach E. Noe had knowledge of the vehicle and walked us through as this is our first electric vehicle. Thank you Noe for your help. read more

Dropped F-150 off at 9am with a horn that wasn't working. Service Rep immediately informed me there would be a $275 charge to run computer diagnostics. I called at 4:45pm and was told my rep. Don had gone home. I asked that he call in morning with update. He called and said the truck hadn't been touched and it was common for the service dept to keep a vehicle for 2 or 3 days, so I had him bring it to the front where I picked it up. His attitude sucked... acted like he could care less. Don't count on service at BP Ford read more

Pretty big slimebuckets. My wife brought our car in for a warranty repair, and they said they couldn't do the free repair unless she spent $200 for a new battery. Keep in mind: Battery was perfectly strong enough to start the car, every single morning. It was not failing or faltering. (And it was a Ford battery!) They also are really lame at customer service (in the service department). You leave multiple messages, and when you finally get your service person, they claim they never got your messages. Dealer service departments often are mediocre anyhow, but this one drops to "anywhere but here." read more