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    BP Ford

    3.3 (230 reviews)
    Closed 9:00 am - 8:00 pm

    Services - BP Ford

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    20 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Recommended Reviews - BP Ford

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    Reviews With Photos

    Most unhelpful service advisor I've ever dealt with.
    Michael R.

    I stopped by BP Ford of Long Beach because it was the closest dealership when my car suddenly started making a concerning noise while I was driving. I was hoping for a quick bit of guidance or at least someone willing to take a moment to point me in the right direction. Unfortunately, that's not the experience I had. I spoke with Ignacio "Nick" Soriano, who was extremely dismissive from the start. Rather than showing any interest in helping or even asking basic questions about the issue, he seemed completely uninterested and brushed me off in a way that felt unprofessional and frankly pretty frustrating, especially when you're already stressed about a potential car problem. When someone walks into a dealership with a mechanical concern, they're usually looking for reassurance, expertise, or at the very least basic customer service. I didn't get any of that here. Because of the experience, I decided to take my business elsewhere and ended up going back to Caruso Ford, where the staff was much more helpful and willing to actually assist me. If customer service matters to you, I'd recommend looking at other dealerships before stopping here.

    A car with structural damage has a 20-50% lower resale value; yet I was charged full blue book value.
    Lulu D.

    I purchased a pre-owned ford mustang from this dealer last month & it's been a horrible experience. To begin with; their finance tactics are abhorrent and remind you of some shady, 1980's sales tactics that give dealers a bad name. I should have followed my instincts and walked out the door. They started by offering some ridiculous 16% interest rate (to see what we'd say) when they could see we were shocked, they came back with some sleazy... "we're still waiting on other banks, these are just the first offers". So to be clear. If we would have said "ok" they would have sold us a car at 16% interest that we ended up getting at 6%. In what world do they start at 16%? That alone should trigger some sort of finance usury law or violation of truth in lending disclosure. Again. My big mistake; was not walking out then & there. I ended up purchasing the car. A car with a clean carfax that they made me sign off on, claimed no prior damage, no accidents. Not a month goes by, that I get clipped by a car. After filing my insurance claim, I'm called in by the reputable body shop. Apparently they wanted to point out that the car had been in a previous accident and show me the damage. To my horror; the entire side panel was COVERED in bondo. The paint could just be chipped right off. It wasn't factory paint. The trunk? Also had been crumpled and had paint overspray underneath. When the seats were removed? Broken windshield glass was all underneath the seats (when no glass had been broken when I got clipped). They sold me a structurally compromised car that had clearly been in a major accident that had never been reported while I paid top blue book value for a car that was represented as having never been in an accident. When I contacted them to let them know to see what could be done to make things right, in fairness? Hey, I could understand that mistakes could happen and all I cared about was fairness, in making things right so I gave them the chance to do so. Instead of doing the right thing, they mocked and claimed maybe it was due to my accident. As if bondo magically appeared underneath the car on its own. They claimed the car may have had "cosmetic" repairs, but they were done to industry standards. I'm sorry, cosmetic are scratches. Not impact, not broken glass, not replaced airbags and not major body work that compromises the structural integrity of a car. I tried to be fair, only to be dealt with the run-around, customer shaming and taking no responsibility for the quality of what they represent to a consumer. Shady business dealings doesn't suffice. The finance manager congratulated stating I was purchasing a car from a known client that had traded in the car, only to find out it was purchased in a general auction for resale. They made no attempt to be fair, not to make anything right, when they sold a car under fraudulent misrepresentation. This isn't the Worthington Ford we used to have. It's filled with disengenious business practices from finance to sales misrepresentation of their cars with no duty of care, integrity nor honor in business practice. THIS is the type of establishment that's every negative connotation associated with "car salesman" tactics. Now I'll be embroiled in legal for the foreseeable future because they opted to not take responsibility, nor offer some sort of solution or anyway shape or form of making things right. I paid top market value for a car that was supposed to be free of accidents that had actually been in a wreck. The value was not the same. But they pretended it was & act like it's no big deal that it wasn't. Blows my mind that a company would compromise its reputation and integrity so carelessly. Instead of making things right, when they could have worked it out? Now they'll be spending it on legal. Their choice I suppose. I will be forwarding this to the Attorney General as well. If any of you that have had negative experiences like mine? Feel free to reach out to me. Do yourself a favor. Take your business elsewhere. One star. Because I had to leave a star to post. Sales guy: Tony Manager who chose to blame me instead of "managing" the situation: Shant - General Manager* *(and big surprise, he will be unavailable & out of town for the next few days). Of course he is.

    Scratches and gouges in the wheel.  Powder coating compromised.
    Chris Y.

    1-Star - "BP Ford Long Beach SCRATCHED my Method wheel, LIED about 37″ capability, VOIDED my warranty, GHOSTED me - $209 fix ignored" Dropped my 2024 F-150 Raptor at BP Ford Long Beach on Oct 30, 2025 for a $2,500 alignment + tire swap (Nitto to factory BFGoodrich 37s). Noon 10/30: Service advisor Jocelyn Martinez calls--tech on their "latest Hunter tire machine" gouged my 3-month-old Method Race Wheel. I asked how; she claimed they ran into an issue, don't work on 37″ tires and will be outsourcing to Performance Tire. Manager Deana Ramirez promised repair; if I'm unhappy, they'd replace. Service Manager Daniel Pulido later contradicted both, admitting they DO handle 37s but the Hunter machine was uncalibrated--that's how the damage happened. General Manager Shant Mgerian never replied despite his email being public on bad reviews. Oct 31, 3 PM: Deana emails "repair looks perfect," refuses $209 replacement wheel. 4:04 PM pickup: Repair is trash--paint doesn't match, visible sanding marks. Showed Jocelyn & Daniel; they didn't know what to say. Instead of promised discount on work, I received a full $2,500 refund and left with a warranty-voided wheel. Daniel promised Monday follow-up for a new wheel. Monday Nov 3: crickets. Final email to Daniel: "No reply = escalation." Today Nov 4: still ghosted. Documented lies: * "We don't do 37" tires" (Jocelyn/Deana) * "Hunter was not calibrated" (implied) * "Repair = new" (Deana) Raptor or ANY Ford owners: AVOID BP Ford Long Beach service. $209 to them is nothing, but I get zero accountability, and lies. Ford corporate, your dealer is tanking your brand.

    The ONLY rim photo they advertised (looks good right?)
    Sean M.

    Dishonest dealership. We were told this Model Y Performance was "super clean" with no damage. After driving 4 hours to pick it up, we immediately saw paint chips on both doors, fenders, and the hood. Their Autotrader photos deliberately avoided the damage, showing only one clean wheel and ignoring all other defects. This was clearly intentional misrepresentation.

    they circled the lie i was told  to tell to the bank.
    Amy

    The finance company wanted me to lie to the bank in order to get a loan. 19% interest on a used car after putting pressure on my sister to run her credit "soft hit" but ended up with 7 hard hits. Wanted me to tell the bank I made $5100 a month and $600 rent. Totally a lie. Shady and illegal. Than they wanted me to say that the young dealer had made the mistake. WoW. Criminals.

    Side Panel that has broken 4 times
    Biagio C.

    I have been coming to this dealer way before it changed hands when it was Worthington. I am a huge Ford fan, with 3 in my driveway right now. And I am eyeing that white Bronco Raptor on the showroom floor. For the last few of years the service department has been HORRIBLE leading me to never again do business there. I bought a Flex about 5 years back and it has been a great car. But we have had little issues with it. All of which has been covered under warranty. Except it is like pulling teeth working with Jo** (?) (the larger guy in the service department) with an arrogant attitude. Issue 1: The side key panel has fallen off of the car several times. It comes loose while driving on the freeway and comes off, banging into the side of the car. Two of the times snapping in half. The other two times it did not break and they just put a piece of double stick tape back there. The first time they replaced it with no problem, The second time it did not break and they just re-hung. The third time (it broke), Jo** charged me $100. When picking up the vehicle, one of the managers came out and handed me my money back in cash folded up with a paperclip. He also asked me to write a nice review for Jose. I did not at the time. Seemed a bit fishy to me. The panel fell off again and broke and I return to the dealer, Jo** said it is not covered and said it would be in excess of $550.00. Issue 2: When I bought the car, the tire light kept going on every two days. I brought it in several times. I finally asked Jo** does the sensor need to be replaced or something. His reply was "it's physics my friend, when it gets hot and cold, the air expands". The light came back on about an two hours later after leaving the dealership. The next day, I went to the local tire shop on the corner, they found a pin in the front right tire and fixed it for free. The light has not been on since that. Issue 3: I bought a extended warranty for the finish. The rails on the roof are all peeling paint well within the time of the warranty. Jo** said they don't cover the rails. Giant waste of money! Issue 4: On my work van, I complained about a shaking or rattling noise on the freeway. Jo** figured out that it had to do with the drive shaft. He assured me that it was safe to drive, and that they were out of stock, and he would notify me if he was able to find one. I have asked repeatedly, his reply is usually "oh, I will have to look that up in your history". He was also going let me know if it was covered under the warranty. He never returned any calls. When I go for an oil change or service, I really try to get any other service technician, but seems every time I go, everyone scatters except him. Lucky me. I am not entirely sure how I could be so lucky to have so many bad experiences with one dealership and why that company would keep someone with such an attitude to customers. I am sure there is a benefit, but as a business owner... UGH!

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    9 months ago

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    1 year ago

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    4 months ago

    John was the best to work with very professional and helpful he helped me get the car i wanted :)

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    Brianna

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    2 years ago

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    Brianna

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    6 months ago

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    1 year ago

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    Brianna

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    Photo of Bella G.
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    1 year ago

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    Brianna

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    7 months ago

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    Brianna

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    11 months ago

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    Brianna

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    5 months ago

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    Brianna

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    4 months ago

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    Brianna

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    11 months ago

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    8 months ago

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    11 months ago

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    5 months ago

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    11 months ago

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    10 months ago

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    Brianna

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    Photo of Mr J.
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    1 year ago

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    Brianna

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    9 months ago

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    Brianna

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    11 months ago

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    1 year ago

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    5 months ago

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    Brianna

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    1 year ago

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    2 years ago

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    2 years ago

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    Brianna

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    5 months ago

    Got the good deal and left happy. John in sales followed up from the start to finish of the sale.

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    Brianna

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    1 year ago

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    1 year ago

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    10 months ago

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    6 months ago

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    8 months ago

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    7 months ago

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    2 years ago

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    1 year ago

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    1 year ago

    This is a typical dealership and when you think how dealerships gotthe bad reply. They do play games just like another.

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    Brianna

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    1 year ago

    Cesar is amazing!!! Purchased a new car and Cesar made the process so easy. Also got a smoking deal Thank you Cesar!

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    Brianna

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    1 year ago

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    Page 2 of 6

    Ask the Community - BP Ford

    Review Highlights - BP Ford

    The vehicle was actually delivered sooner than expected and as soon as the vehicle hit the lot Joseph contacted me.

    Mentioned in 19 reviews

    Read more highlights

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    Horizon Auto Sales - 2015 chevy silverado lt

    Horizon Auto Sales

    (32 reviews)

    It's been a while for me to write a review but this place needs to shine. I was looking to buy a…read morecar since I was in a "HIT AND RUN" accident. I had to rent a car for a week and I need to get a new car before I return the rental.We were thinking of buying a brand new car but the prices & the monthly payment are way too high,so & me and the "BOSS" aka wife had to check out a 2nd hand car 1st before we make a decision to buy an expensive purchase.Then my wife came across to this place,which is not too far away from our house.She found a nice looking Honda Accord that is available for us to see.So we went to see it,the owner "EHAB" and his "right hand" LUIS were very nice and friendly.They let us check out the car.Let us test drove the car...Let us take it to our "MECHANIC"!!!Even our mechanic said that it's an amazing car.The only issue with the car "was " (The Fantastic Duo already took care of it,I meant the Horizon Auto sales owner and Luis)the headlights but aside from that, it's in perfect condition.Our mechanic said "buy the car .And we did.Signing the paperwork didn't take a long time....He got us a good deal on the headlights and installed it for us for free.So if you're looking for a great, affordable used car,just go to this place.You won't be disappointed.Just look for EHAB OR LUIS.They are the BEST!!!

    Meet Emily, I found her at Horizon Auto Sales. This is the second car my family has bought here.The…read moreowner, Ehab, is the real deal, No BS, Honest, nice. Luis is just a very nice hard working young man who let me test drive 2 cars. Thank you Horizon Auto Sales for making my day worth waking up for!

    BP Ford - autorepair - Updated May 2026

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