Coming into buy a new car can be such a daunting experience. I was searching for a new car and was dead set on a Toyota Rav4. When I say dead set, there was nothing that could be said to change my mind. It was exactly what I was looking for in a new vehicle... or so I thought. I was having a terrible time with Toyota and my brother in law recommended just checking out Caruso Mazda in Long Beach. I am SO glad that I listened to him. I ended up working with Godwin. I truly appreciate that I did not feel accosted when I walked into the door. He asked me what I was looking for, what vehicle I am interested in and what I have seen so far, what safety features, etc. He showed me a Toyota Rav4, that they did have on the lot. As I was viewing the vehicle, he suggested that I just take a quick look at the new 2026 and 2025 Mazda CX-5 Preferred. A very long story short... you can't get me back in a Toyota dealership if you TRIED. I had the BEST experience with the entire team at Mazda. Godwin was incredibly knowledgeable and very patient with me as I went back and forth between models. Bob (wow, best finance man in the GAME) he really took care of me and did NOT try to throw package after package at me. and I can't forget Charlie! Helping me with the messiest Chase bank experience I have EVER dealt with. I am going to be recommending everyone to this place. Thank you Caruso Mazda, I LOVEEEE my new car . read more

I had been in the market for a new car for a few weeks. I had called around other local Mazda dealerships to ask for pricing options to see who would be able to earn my business. I had the pleasure of speaking to Antonio on the phone. He seemed genuine, friendly, and he was able to address my needs as far as getting me out the door pricing without hassle. He had offered me a great number and ultimately made the decision to drive down and see my options. When my boyfriend and I arrived, we were greeted right away with great energy from Antonio and a few of the other staff. He patient as I was going back and forth on what model and trim I wanted. Once I had settled on a car and two test drives later, it was time to close out the deal. After a few rounds of negotiating, I was finally able to get to a number I was content with and went home with my new forever car. A very big thank you to Antonio and Caruso Mazda for providing a positive first dealership experience. read more

Caruso Mazda - Car Dealers Near Me - Long Beach, California

Review for a car buying experience, Chris Woods was my sales person, and Bob Barham was the finance guy. Pleasant, minimal pressure, and they do participate with Costco program with agreed to pricing. "The car sells itself". read more

Rid is the guy! He made the whole process smooth! No hiccups just straight to the point! I recommend to bring your family and friends who are looking for a mazda! read more

Caruso Mazda - Car go vroom - Car Dealers Near Me - Long Beach, California

Gio helped us drive away with a brand new Mazda cx5. Very professional salesman and keeps it real with you. Highly recomend if you are getting a Mazda come see gio. Thanks again! read more

If you're looking for an outstanding car-buying experience, be sure to ask for Ricardo at Caruso Mazda! My family and I recently purchased a Mazda CX-50, and we couldn't be happier with the service we received. Ricardo was incredibly kind, patient, and professional from start to finish. He truly went above and beyond to make sure we were happy every step of the way. He took the time to answer all of our questions, listened to what we were looking for, and made the entire process smooth, easy, and completely stress-free. The customer service at Caruso Mazda was immaculate. When we needed additional assistance, Ricardo immediately had his manager, Stephen, help us as well. Stephen was just as friendly, knowledgeable, and dedicated to making sure we were taken care of. Their teamwork and commitment to customer satisfaction really stood out. It's refreshing to work with people who genuinely care about their customers and want them to leave happy. Thank you, Ricardo and Stephen, for making this such a wonderful experience. My family and I highly recommend Ricardo and the entire team at Caruso Mazda to anyone looking for a new vehicle. We will definitely be recommending you to our family and friends! read more

We just purchased a CX-50 Hybrid, and we're not only pleased with our vehicle but also the service. Brid, our salesman, did a fantastic job patiently walking us through our options, pros and cons, and made the entire process seamless. Buying a car can be a hassle especially with pushy salespeople, but this dealership has great staff that extends a white glove service throughout. Brid even continued to answer my questions after I had driven the car off the lot, which was unique. 10/10 service, never felt pressured into buying anything I didn't need and got the right advice from beginning. read more

Jay Mendoza and Luis Gallegos were friendly, knowledgeable, and efficient. I don't mind driving past two other closer Mazda dealerships to visit Caruso Mazda further away. It's because of Jay and Luis customer service that makes a difference. read more

Caruso Mazda was the most helpful and honest dealership I have visited in OC. When talking before, they had the car we were interested in out front ready for a test drive. Gio and Steve were exceptionally helpful in sales and financing respectively. Genuinely never want to go back to any other dealership after seeing how easy and honest everything was here. read more

I just bought a new CX-30 and I have nothing but good things to say. Car itself is amazing, financing was smooth and easy, and I absolutely have to shout out my sales guy Rid. Super friendly, knowledgeable, informative and he took time to show me all the features of my new car. Go to Caruso Mazda and ask for Rid! read more

Was contacted by new mgr. Daniel, who handled my concerns and gave me fast and thorough info I needed. Couldn't be happier with his service. read more

Caruso Mazda - Car Dealers Near Me - Long Beach, California

We had the pleasure of working with Gio the sales associate, and he made our car-buying experience smooth and stress-free from start to finish. He was friendly, patient, and easy to work with. He answered all our questions, gave us the time we needed, and never made us feel pressured. We really appreciated his professionalism and how easy he made the process. read more

We recently purchased our first new car at the Caruso Mazda dealership in Long Beach. The entire staff was personable and genuine, especially our sales rep Gio. He was friendly, professional, and genuinely easy to work with. We never felt pressured and appreciated how attentive he was to our needs throughout the process. Gio was always quick to respond, answered all of our questions, and made sure we felt comfortable every step of the way. Even after the initial purchase, he has been very helpful with answering follow-up questions! A positive experience all around. read more

This dealership's finance department engaged in the most deceptive bait-and-switch billing practices I have ever witnessed. I arrived with an independent 5.94% credit union pre-approval. The finance department explicitly stated they were using their terminal to match my credit union parameters so I wouldn't have to drive back to my branch. Instead, they surreptitiously switched the primary lender, inflated the interest rate to a predatory 7.61% APR, and packed my loan amount with junk fees . When I reviewed the itemized pages tonight and caught the discreprancies I gave them the keys back left in an uber , and initiated a formal billing fraud dispute with my credit card company to freeze their merchant account funding loop. If you are first time buyer stay away read more

Caruso Mazda - Car Dealers Near Me - Long Beach, California

I usually don't take the time to write reviews, as many don't unless they want to complain about something...lol! But I really felt I needed to express my gratitude to Luis, the service consultant at Caruso. He was kind, knowledgeable and I was very impressed with the service to make sure I made it home safe and kept updated with video on the progress of my vehicle with the process, through completion. Was very impressed, would highly recommend! read more

NOTICE OF DMV INVESTIGATION & $19,618.00 SURETY CLAIM (Case #PC-0000057760) ​I am documenting the following factual violations regarding my vehicle purchase: ​Failure to Pay Off Trade-In (CVC § 11709.4): The dealership did not pay off the $19,618.00 lien (Contract Line 1G) on my 2020 CX-5 within the legal 21-day limit. This resulted in my bank account becoming delinquent. ​Financing Discrepancy (CVC § 11713.1): I was promised 1.9% APR in writing. However, the final contract was processed at 5.89% APR. ​Rebate Manipulation (Line 6E): A $2,750.00 manufacturer rebate was used to justify the higher interest rate instead of the lower APR originally quoted. ​Resale Violation (CVC § 5753): The dealership marketed my trade-in for resale for $22,995 before paying off the underlying lien. ​Official Case Numbers: ​DMV Investigation: #PC-0000057760 (Cerritos Office) ​Surety Bond Claim: #100664285 (HCC Insurance) ​BBB Case: #24734622 ​Notice to Management: To maintain the audit trail for the state investigator, all communication must be in writing via email. No phone calls. read more

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Chose this dealer because they had quite a bit of inventory to choose from. Manny is a great salesman. Genuine, honest, and knowledgeable. Great experience with him and also David in service. read more

Definitely not happy with the process and the service provided after I started having issues with my car. Sales team great anybody after that definitely not a big fan. I will not be returning to this location. read more

Let's be honest -- car buying isn't for the faint of heart. There were a few moments of anxiety along the way, but that's just part of the process. I was searching for a specific Mazda 3, and while it wasn't the exact trim I originally had in mind, it was the color I couldn't find anywhere within 100 miles. That alone felt like a win. Was the experience perfectly smooth? Not entirely. The car business is definitely a game, and if you're not 100% fluent in it, you feel that. But I went in knowing that, and I can respect the hustle. At the end of the day, I drove off in the car I wanted -- and I'm genuinely happy with it. Ridwan, thank you for taking the time to walk me through all the features before I left the lot. That extra effort made a difference. Appreciate the team here! read more

Wonderful experience! Great team from the sales staff to financing. Everyone was so professional and welcoming. Made my new car purchase such an easy experience. I felt so comfortable with a team I felt I could trust. Love the beautiful new show room! Thank you Caruso Mazda! read more

Had a great experience purchasing my Certified Pre Owned 2025 CX-50 Hybrid. It's my first Mazda ever and I love it. I worked with salesman Rid who was extremely friendly and accommodating. Very personable and explained everything clearly to me. Looking forward to utilizing Mazda's services for future maintenance services. read more

This review is specific to their service department, which is under new management (greedy and scammy management at that) - we were loyal guests at their service center until this most recent visit. My mom took her CX-50 in for a grinding noise happening on her vehicle - the technician troubleshooting the vehicle denied anything was covered under warranty because there was curb rash on a wheel (wish I was joking). My mom who doesn't speak much english was questioning the situation with the manager asking why they wont fix it if the car is still so new and not being used so much, the manager continued to express that her car wasnt under any warranty and that they highly dont recommend her taking the car, and my mom would have to pay ~$5k in repairs for her car to be fixed. My mom mentioned the manager was doing his best to try and keep her there in order to squeeze money out of her by implying that her car was dangerous to drive and that she shouldnt leave without it being fixed, offering all kinds of payment options like financing and really trying to get my mom to cough up money. Thankfully my mom was very reluctant and wasnt easily fooled. I think this manager saw easy prey with my mom not being able to speak much english. I do feel for other people who may have been put into a similar situation by this dealerships service department and relented and were put into debt because of their scammy way of doing business. I helped get corporate involved in this denial of warranty coverage and they agreed that the car was still under warranty and my mom ended up taking her car to Cerritos Mazda where they decided that the car was covered under the 5 year - 60k mile powertrain warranty - my moms car was bought in 2022 and only has 32k miles. So well below the cut off. Her car is now fixed and running good as new - Cerritos Mazda got it fixed in 2 days and offered great customer service. I highly recommend other people to go elsewhere for their Mazda service needs. Caruso charged my mom $230 for troubleshooting the issue my mom was having - Cerritos Mazda mentioned that they only charge $100 for the same diagnostic. If Caruso is scamming people out of money and using high pressure tactics to make you cough up money through their service department, it is fair to assume that they are doing this when selling you a car. If you value your time and money, please go elsewhere. If you like getting scammed then this is the place for you. read more

Tito and Richard helped me get into a brand new CX 5 with their special financing. Painless car buying experience. If you're shopping for a new car, I would definitely look here. Much better than other local Mazda dealers in the area. read more

Caruso Mazda - CX-5 - Car Dealers Near Me - Long Beach, California

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My car shopping experience at Caruso was by far the best of over a dozen. The salesperson, Rid, was exceptional. He was able to easily answer my questions and was super respectful. The way I was treated here really stands out. The only tricky part was figuring out where to go for sales. Pretty crowded lot and streets. I parked in the service area and made contact. Rid's manager Tito also made the experience one of the best. I appreciate his transparency and honoring my no for an answer when there were features I didn't need. Again, I felt my time and preferences were honored in a way they were not at other dealers. This should be the standard for sales. Confidently recommend Caruso Mazda in Long Beach! read more

I had an outstanding experience at Caruso Mazda of Long Beach! Israel in sales was exceptional from start to finish. He was patient, attentive, and completely professional throughout the entire process. I came in knowing what I wanted and walked out with my brand new 2026 Mazda CX-30 Sport Select. Israel & Gabino were great! They took the time to make sure I understood all my options. The whole team made the experience smooth and comfortable and I left feeling confident and excited about my purchase. If you are looking for a dealership that listens, respects your time, and delivers what you are looking for, I recommend Caruso! read more

We just bought a 2025 Mazda CX-5 Premium Plus from Caruso Mazda, and it was an amazing experience! Until now, we've been a Toyota family--we've been driving our 2008 Toyota Sienna since we bought it new and hadn't stepped into a car dealership since. While we always assumed we'd stick with Toyota, we decided it was time to explore other options. Our first stop was Caruso Mazda. Solomon took us on a test drive in both the Premium Plus and the Preferred trims. He was incredibly personable and knowledgeable. Then we met with Tito, the sales manager, who walked us through the pricing and loan options and answered all our questions. What stood out the most to us during that first visit was how respectful both Solomon and Tito were. We told them we were just starting the car search--and there was zero pressure to buy on the spot. Over the next couple of weeks, we test-drove the RAV4, CR-V, and Forester. Compared to our experience at Caruso Mazda, the vibe at Toyota and especially Honda was the total opposite--very pushy and high-pressure. Even setting that aside, my husband and I both agreed that the CX-5 delivered the best driving experience, features, and overall value. We made an appointment to test-drive the CX-5 one more time with Solomon and Tito, just to be sure. Again, they were welcoming, patient, and helpful. They didn't have the exact color we wanted in stock, but they sourced it from a partner dealership, and it arrived the very next day. We also had a great experience with Josh in financing. He gave us plenty of time to review everything, answered all our questions thoroughly, and--just like the others--was low-pressure, helpful, and kind. After we wrapped up the paperwork, Solomon spent time walking me through all the car's features (there are a lot!). Coming from a 17-year-old minivan, this felt like a major upgrade, and Solomon was patient, knowledgeable, and supportive. He even said I could schedule a time with him if I wanted more help down the road. The next day, I noticed a very minor discrepancy in the paperwork. I reached out, and Tito responded within an hour with an explanation and even offered to expand the coverage we had originally purchased. That kind of service speaks volumes. If you're in the market for a car, I highly recommend Caruso Mazda. Thank you, Solomon, Tito, and Josh, for such a positive and easy experience! read more

Two weeks ago I leased my CX50 Hybrid after shopping at 3 local Mazda dealerships. Caruso was the first dealership i went into and Richard Presley did such a great job finding me the car I was looking for. Richard and David Ortega worked diligently to get me an unbelievable deal and are very professional and a pleasure to work with. If you are looking for a beautiful car and a great team to purchase it from, go in and ask for them by name. You will thank me later. Thank you, Caruso, Richard, and David! read more

Fabulous inventory, convenient location and top shelf staff! I really enjoyed my interaction with the Management here, they go up and beyond to make you feel comfortable and important. Go check them out! Thanks guys, Frank Peña read more

HUGE APPRECIATION AND SHOUT OUT TO Israel & Bob!! They gave me the best car buying experience I have had thus far. I really appreciate Israel for all his help and information. He literally has the best customer service ever and made my experience 100x better. As well as Bob I appreciate his thorough explanation with everything and his amazing customer service as well! I seriously had an outstanding experience thanks to Bob and Israel! Like I said before their customer service was top-notch both were very friendly and great at what they do. They went above and beyond to ensure I felt was taken care of, making the entire experience enjoyable. Thank you Bob and Israel for making my visit a great time! I literally love my brand new 2024 MX-5 Miataaaa!!! read more

Caruso Mazda - My New Miataaaa - Car Dealers Near Me - Long Beach, California

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We had a wonderful car buying experience with Caruso and our sales advisor was Israel who was excellent and a very friendly gentleman. He responded promptly to text messages and allowed my wife and I to test drive 2 different models. He was very knowledgeable of the Mazda vehicles and he in fact drives a Mazda himself. He helped us to determine that the CX-30 would be the best vehicle for us. Tito ensured that we would get the best deal and was transparent in the entire process. Tito was open and honest and really made our time spent there worth it. Our CX-30 had a minor blemish damage on the side mirror that I discovered later in the evening after taking delivery. Israel and Tito helped us right away and we eventually got it replaced. I would not hesitate to purchase another vehicle with Caruso and especially working with Israel and Tito. read more

Caruso Mazda - Car Dealers Near Me - Long Beach, California

It's not too often that you'll find consistent professionalism at a dealership, but Caruso Mazda is the exception. I've been coming to Caruso for the last few years to service my car because of the sales culture here. I've never felt pressured or coerced into buying new, trading in, or paying for useless repairs. I've found the staff (Luis & Hugo) here to be personable and honest, providing recommendations that they've taken or suggestions that they'd also follow. I've been recommending Caruso to family and friends, and they've also had the same experience, like my parents. Like other customers, they enjoyed working with Israel. He helped them land a new CX-50 at a great price and competitive interest rate, and showed top-tier customer service throughout the whole process. Definitely recommend coming here for purchase or service. read more

Had an appointment today to see couple cars and Richard at Mazda showed me the cx-50 that I really liked. Richard and his team provided an awesome offer and excellent service Will definitely be referring friends and family to Richard read more

Caruso Mazda - Car Dealers Near Me - Long Beach, California

I recently bought a CX 5 here and I would recommend anyone interested in a Mazda to check them out. As a young woman, I've had bad experiences at dealerships. It's an intimidating process but my salesman Israel made me feel extremely comfortable! He was very friendly and both transparent and patient with all my questions. I felt very welcomed and at ease. I didn't feel rushed or felt any pressure at all. You can tell that he knows his stuff and actually enjoys working with Mazdas. He was also very helpful with making sure I got connected to the Mazda app. I would also like to give a shoutout to the gentleman that handles all the financial paperwork (I believe his name is Josh). He was also very kind, honest, and friendly! He explained everything thoroughly and answered any questions I had. The team here is likable and there is an energy and culture here of good, genuine people that you don't come across at other car dealerships. Despite coming in at the end of the day, everyone was so pleasant and helpful. I cannot stress how comfortable (and yet still professional) the environment was. Thank you Israel and Josh for going above and beyond to create a great experience! If you don't like the stereotypical pushy salesman and want to enjoy the car shopping process, I recommend asking for Israel! read more

If you are a Costco member you must look into their car buying program with Caruso Mazda and connect with Marco. My spouse and I went through the process with him and can honestly say, after almost 2 years since we bought our Mazda, he is above and beyond amazing! The relationship one has with the dealership after the sale is made lasts for the life of the car. Normally one only deals with the service department - however, Marco is still offering assistance with questions/complaints etc. We have NEVER had this experience with past salespeople. When he says "Here's my number, call me anytime" he means it. It wasn't a sign on the line and I'm done with you feeling. I can honestly say that my spouse can have a hot temper and Marco handles it with professionalism each time. I can't say enough about the experience and how he hasn't ignored calls for help. Marco is why Caruso Mazda has our business. We have recommended him to friends and family because of this. Keep being you Marco- it has made a significant impact on our experience. Your behind the scenes work ethic has not gone unnoticed nor unappreciated. Thank you for your continued patience with my spouse. Lol read more

Had a great experience with Marco. He was attentive and gave us a good price. Got the car that I wanted.

Charlie Pham and Chris are top notch!! They made my lease buy out easy and simple. They embody human centricity! I was in and out in no time! ;) read more

I came to Caruso Mazda on Sunday, 12/29/24. Days prior, I  chatted with a salesperson about a 2016 Toyota Sienna XLE Premium minivan I found on Carfax. I went to a Honda dealership first, then I called Caruso and said I would be coming in two hours. The minivan was buried deep in cars on the lot, which was not an issue. The issue was when the van wouldn't start. The salesman, Allex explained that sometimes the cars sit for a while, and the batteries die. Fair enough, but I did say I was coming in. The Toyota Sienna XLE was listed for $17,776 both online and on the window sticker. Immediately after driving the minivan, Allex informed me that this wasn't the actual price. He said the price would be $2000+ in additional fees for an alarm, a paint sealant, plus other "accessories" put on by Caruso. I specifically chose the "XLE Premium package" which has an anti-theft device, and loads of features already included. I told Allex I thought it was deceitful to advertise the car without disclosing this. I almost left, but the assistant sales manager, Victor Gomez, invited me inside to run numbers to see if we could make it work. We ran the numbers, putting my 2016 Toyota 4Runner TRD Pro as a trade-in. I disclosed to Victor that I had been offered $29,250 cash from another dealer, and wanted the same. I declined the first two offers. Victor's next offer was the trade-in cost for my 4Runner, and Caruso would pay $7k of my remaining loan balance + an additional $2000 + their 2016 Toyota Sienna XLE which would be fully paid. I told Victor I would consider it, gave it some thought, then I agreed, and he shook my hand, and said we had a deal. By now, it was closing time, so they took the keys to my 4Runner, started marking it up, and said they would get the minivan ready for me. In the meantime, I dealt with their finance manager who briefly read what each document was for. I seemed to be standard liability stuff. I declined any extended warranty. By the time, Bob and I finished, everyone was pretty exhausted. Victor came to tell me they discovered the minivan had a broken driver's side mirror and it couldn't be driven, so he said for me to take my 4Runner as a loaner vehicle while they repair the minivan. The next day on Monday, 12/30/24 after a long sleep, I pulled out my paperwork to add the minivan to my insurance. When doing so, I found some MAJOR discrepancies in the contract. Caruso had charged me $395 for the alarm, plus instead of saying I would receive $2000 as we agreed, on page one, it stated that "the amount financed" (which is a balance I would owe them) was $1565.05. This is a false representation of what I had agreed on. I immediately reached out to their staff to express my concerns. Nery Chacon, the General Sales Manager, responded with a structured breakdown of the fees for the Sienna minivan. I pointed out that I never agreed to pay for their alarm, because this model of minivan came with an anti-theft device, and I pointed out that by how the contract was worded, said I would be financing the $1565.05. His response was not satisfactory to me. One of the attorneys I spoke with, told me that in CA you can legally cancel a car sales contract within two days if the car costs less than $40,000, due to dishonest sales tactics or fraudulent terms. Since it had not even been 24 hours, and since I didn't even have their minivan (nor was I given a timeframe of when it would be fixed), I chose to cancel the contract. I felt Caruso's employees had not been transparent about their prices and were intentionally dishonest with the numbers we agreed to. The next day, on Tuesday 12/31/24, my 4Runner was listed for sale on their website for $36k and the Sienna Minivan was taken off their site. They had also registered my 4Runner with Carfax listing it under their dealership. I reiterated to Nery that I no longer wanted to do business with them because I felt they had been dishonest. Nery agreed to void the contract. I requested that they remove my 4Runner from their website and return my 2nd car key. It took until Thursday, January 2nd, 2025 for them to change the carfax and to take my 4Runner off their website. To date, I still haven't gotten my 2nd key returned, so I can barely sleep at night because I am worried/paranoid someone could take it right out of my driveway. This entire situation caused me an immense amount of stress, it ate up 5 days of my time and energy when I could have been out looking for other vehicles and could have gotten a better deal at a more ethical dealership. I felt the men at Caruso use all the typical manipulative sales tactics which is why the "scummy car salesman" stereotype exists. Had I to do it over again, I would have never visited Caruso Mazda because it was a miserable experience. If you are looking for a used car, I warn you, proceed with caution. read more

I visited Caruso a few weeks ago to check out different trims for the CX-50, and specifically the Hybrid AWD. Even though we ended up purchasing a car from a different brand, I still want to give this place 5-stars for overall dealership experience, and have since recommended others here. read more

Salesman Rid was very helpful, thorough, and made the buying process very smooth. The dealership credited me a generous amount for my trade, which was notably older in years. Finance Manager Joshua was very genuine and supportive as well. After a lot of research, I landed on a certified used car which was beautifully kept inside and out; they washed it and filled the tank before sending me home. I was very happy overall with my experience at Caruso Mazda. read more

The service department here is absolutely top notch.. they always take care of the guest and they do it with style. Luis and Hugo are superstars! I would recommend this service shop to anyone! read more