I've bought used cars my whole life and had mixed experiences, some included ending up in small claims court. [[HIGHLIGHT]]But this experience at Long Beach BMW was one of the smoothest and stress-free experiences I've had so far.[[ENDHIGHLIGHT]] I was purchasing a used vehicle that wasn't a BMW, so I was doubtful that I would get the time of day from any rep that day. But [[HIGHLIGHT]]Patricia, AJ, and Andy were so professional and kind without being pushy.[[ENDHIGHLIGHT]] The sticker price was aggressive as well, so although they couldn't budge too much on the price I was very pleased with the deal I got ;) Coupled with a 4yr/48k mile service contract, me and my wife feel that we received a great deal. I will definitely consider purchasing another vehicle from this dealer. 5 star service, 5 star deal, 5 star experience. read more

I purchased a 2021 7 Series from this group. [[HIGHLIGHT]]Naturally, the Sales Department were attentive as they are there to make the sale.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]However, the remaining portion of the dealership does not care about you.[[ENDHIGHLIGHT]] I should have paid attention to the fact that there were several people in the waiting room waiting on their cars to be serviced. And when I asked about the lower rating the dealership has online, they said it was due to the Service Department. Well, I live out of town and will be getting my car serviced in Bakersfield, so the service department does not matter to me. NOTE: It took them well over a month and many follow up calls to get me the second key to our Certified BMW, which I learned later was supposed to be given at the time of sale when it is a CPO (Certified Pre Owned) sale. Now that I have had the car a couple of years, things change and I traded it in for a brand-new car. In doing so, I have this Unlimited Miles Warranty that has 2.5 years remaining on it. I called BMW to see about having the remaining amount prorated back to me in a credit. They said that I needed to speak with Long Beach BMW where I Purchased the car, Finance Department to receive this credit. [[HIGHLIGHT]]I have called this dealership 15-20 times now. NEVER a return call. How Rude right?[[ENDHIGHLIGHT]] So when it comes to making the sale, they are all about you and making that money. But when it comes to service, they have obvious issues and especially when seeking to speak to them after the sale, they have no interest in speaking with you since that would involve refunding you a balance they you deserve. They are just there to make money. Don't let them fool you into thinking that they are a Service Oriented Provider. BMW makes a Nice Car. There are Plenty of Dealerships that will sell you one. You may want to look for options at dealerships other than Long Beach BMW. read more

First of all, I hate car dealerships and I came in with my expectations low. I liked this place because like Carmax, they offer no haggle pricing. I didn't have the time or energy to go back and forth with a salesman. [[HIGHLIGHT]]The lady who took care of me was fantastic by the way, she is the reason this isn't a 1 star review. I was coming to a BMW dealer for a $10,000 used car and she treated me as if I was buying an $80,000 bmw. Truly I can't say enough great things about her.[[ENDHIGHLIGHT]] The bad: I came in with a pre approval from Navy Federal. I was clear from the beginning that I was not going to finance with them. [[HIGHLIGHT]]Javier the "sales manager" told me he needed to run my credit. I said absolutely not, I am going to use my financing. He lied to my face. He said no, we always have to run credit because it's not cash. I told him this was not my first time buying a car and expected him to ease up but he doubled down. He claimed that it was the store policy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]After I left, they called back and apologized and said the general manager said that was not the policy and I could come and do the deal.[[ENDHIGHLIGHT]] I thought about it, but I think I'm going to pass. If you must come here, I would advise to ask for anyone but Javier. Wasted 3 hours that I'll never get back driving there and back and another hour and a half at the dealership. read more

[[HIGHLIGHT]]Can't say enough about the general manager Tim Soeung and the staff at LBBMW.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Just picked up our 3rd car from here. I will continue to drive 60 miles out of my way to go where I'm valued and treated with respect, and where my time is respected.[[ENDHIGHLIGHT]] They have repeatedly shown me that they are more than just sales people. They value their customers and build relationships. I am forever loyal to LBBMW and they keep showing me they are loyal to my family. [[HIGHLIGHT]]Thank you to Tim and the rest of the staff that helped us out. Truly appreciate it![[ENDHIGHLIGHT]] read more

Long Beach BMW - Auto Repair Near Me - Long Beach, California

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Certified pre owned is a scam. Bought 2023 i4 couple weeks ago and they replaced 2 rear tires and now front tires are cracking and low on traction .Border line items to replace and they say still good. [[HIGHLIGHT]]Will be calling BMW corporate and Joe Leiva used car sales manager is of no help.[[ENDHIGHLIGHT]] read more

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[[HIGHLIGHT]]Had a great experience with my purchase here, second time I purchased a car here and I will come back again if there is another BMW in my future.[[ENDHIGHLIGHT]] Took a while to get the spec that I wanted, no fault to the dealer, was just stuck in between model years. [[HIGHLIGHT]]Will, Alan and everyone else that I worked with kept me constantly updated on status of the car up to the day of delivery.[[ENDHIGHLIGHT]] The purchasing process was one of the quickest and smoothest I've been through, most everything was ready and they weren't overly pushy on any extended warranties available. [[HIGHLIGHT]]Thanks again guys, love my car.[[ENDHIGHLIGHT]] read more

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I had a slow leaking tire. The spotted the nail immediately and offered a special on a set of tires which I had already realized I needed, buying a lease return vehicle. They ordered the tires and stayed beyond closing to balance and a wheel alignment. [[HIGHLIGHT]]Miguel Torres gets a special thanks for such good service.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Hands down the most transparent, Neighborhood feeling, smooth vehicle purchase experience.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]i was treated well, never like "just another deal".[[ENDHIGHLIGHT]] The experience felt more like a consultative approach...helping vs selling. No games, or gimmicks. [[HIGHLIGHT]]The Sales Advisor - Adrian, actively listed to my wife and I, and helped us narrow down or choices based on need and price point.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The Sales Manger Javier also made himself available and took the time to highlight some of Long Beach BMW's services.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I can't say enough good things about the experience.[[ENDHIGHLIGHT]] Hands down the most straight forward purchase process in my history of purchasing new vehicles. If this is how LB BMW sets the bar, i'll be back for my next vehicle. Highly recommend...Ask for Adrian! read more

Long Beach BMW - New X-5! - Auto Repair Near Me - Long Beach, California

Came in for service and got the Miguel 2x Special. [[HIGHLIGHT]]Miguel was my service rep, and Miguel was my repair tech.[[ENDHIGHLIGHT]] Highly recommend this package service for your car. read more

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I just purchased a 2023 pre-owned 7 Series with Denise! [[HIGHLIGHT]]This salesman has incredibly excellent customer service.[[ENDHIGHLIGHT]] I have not purchased a BMW for 10 years. I have purchased a Benz 4 times and a Porsche 3 times in my lifetime. For BMW, it was my 2nd time. [[HIGHLIGHT]]He patiently explained all the features of the vehicle and walked me through the process step by step before I left the dealership.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Even though it was 10-11 pm, he had excellent knowledge, was super lovely, and was not a pushy salesman.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I came to this store once, and I closed the deal right away, unlike other BMW salespeople who don't know what they are doing.[[ENDHIGHLIGHT]] He will definitely earn my 2nd business soon. If you come to BMW Long Beach, please find Denise, the salesman! He is truly an awesome person. read more

[[HIGHLIGHT]]Worst experience at any BMW dealer, and I visited a few.[[ENDHIGHLIGHT]] Avoid and save yourself heartache and hassle.

We just recently purchased a M3 Competion and [[HIGHLIGHT]]Kam was amazing! He was very kind professional and patient.[[ENDHIGHLIGHT]] We went in there not know what kind of car we wanted and his service was exceptional. [[HIGHLIGHT]]Tony the sales manager was also great.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone we interacted with at the dealership were awesome.[[ENDHIGHLIGHT]] We're happy customers and definitely recommend anyone shopping at this dealership and asking for Kam! read more

Long Beach BMW - Auto Repair Near Me - Long Beach, California

Our feedback is unfortunately very negative to say the least. On the advice of Long Beach BMW we purchased an Extended Warranty on March 21, 2025 at a cost of $7,700. During our recent appointment on December 30, 2025 the original estimate was for $425. After inspections were made the final bill jumped to $2,800. Please realize that while the final bill was SIGNIFICANTLY more than the original bill, that is not our issue. Our issue is that NONE of the repairs made were covered by the Extened Warranty. [[HIGHLIGHT]]When we spoke to our Service Advisor the response was "the policy you have is not the right policy, you should have bought a different policy."[[ENDHIGHLIGHT]] The policy we bought was from LB BMW!!! [[HIGHLIGHT]]We have been loyal LB BMW/Mini customers for over a decade.[[ENDHIGHLIGHT]] We bought our car directly from Wonki the Fleet Manager of LB BMW. Our cars have never seen the inside of ANY other facility aside from LB BMW - Yet that has now ended. We no longer have confidence in LB BMW. Selling us a $7,700 insurance policy, and then telling us we "bought the wrong policy" is an unconscionable error on LB BMW's part. We will no longer be customers of LB BMW and will be making sure, through online reviews and word of mouth, that others are made aware of the situation we encountered. read more

I want to update my review, as Tim and I spoke about the opportunity to learn from my previous experience. Tim listened and owned up to the areas where his team fell short. He assured me he would personally address my concerns and asked for the chance to earn back my business -- which he absolutely did. He kept his word, completed the deal with everything promised, found the exact car I wanted, and invited me back in, where Calvin took excellent care of the rest. I purchased the X3 and couldn't be happier with the turnaround and the overall experience. Thank you, Tim, for listening and truly caring about your customers. read more

I recently purchased a preowned 2024 i4. At first, everything seemed fine, but soon after, I noticed an odd sound that I couldn't really describe. I brought it in for service and even the employees couldn't figure out what was causing it. I ended up leaving my car with them for an entire week, and since the issue was so unusual, they actually had to bring in a special engineer to take a look. Eventually, they were able to diagnose the problem and ordered a part that had to be shipped from Germany. Thankfully, it arrived sooner than expected. While I was waiting, they returned my car to me and also set me up with a nice rental, which I really appreciated. Once the part arrived, the team only needed about three days to finish the repair, and I'm happy to say the sound is completely gone. I especially want to give a huge thank you to Bertha, my service rep. She was amazing throughout the entire process. Every day, she checked in with me and gave updates, which really put me at ease. She went above and beyond with her customer service, and it made such a big difference in what could have been a very stressful experience. BMW Long Beach is lucky to have her. She's incredible at what she does and definitely deserves recognition for her hard work. If you're taking your car in for service here, I highly recommend asking for Bertha. She's the best!!!! THANK YOU BERTHA!! read more

Love my new car, but [[HIGHLIGHT]]the follow thru with customer service is terrible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I've left messages for the general manager with my concerns, and no response.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They emailed me asking if I had any questions or concerns, which I responded to and asked for a call back... nothing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Once you buy a vehicle, they're done with you.[[ENDHIGHLIGHT]] Unfortunate since business grows with referrals. read more

Thank you Alan! [[HIGHLIGHT]]You made our experience of getting our dream car wonderful.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Your communication was great and we appreciate everything you have done.[[ENDHIGHLIGHT]] We highly recommend talking to Alan Atighi when looking for a BMW. read more

My wife and I viewed a 911 that had NO REPORTED CarFax damage????????? WE found the vehicle had taken a hit in the right front and repaired unprofessionally / under the table with overspray present AND mismatched paint on the front air dam. There were also discrepancies in the gaps on the surrounding body work. The salesman was completely clueless regarding the vehicle. Be very careful looking or purchasing a used high end vehicle from this dealership. It is IMPERATIVE IMHO to obtain a 3rd party inspection. Very shady operating practice. The coffee was decent in the reception area. read more

I had to take my car in for maintenance a few days back, And [[HIGHLIGHT]]I had an amazing experience with Miguel. He was so genuine and kind from the beginning.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He made sure that I was aware of everything that was happening with my car and with possible fixes.[[ENDHIGHLIGHT]] He provides amazing customer service! If you take your car here, ask for Miguel. [[HIGHLIGHT]]He even wrote a kind thank you card when I picked up my car.[[ENDHIGHLIGHT]] 10/10 experience here. You rock Miguel! read more

Purchasing a car was easy. Trying to get ahold of ANYONE in finance is why I give a two star, honestly I would have given them a zero. I've called multiple times and left messages. I solely have a question about my extended warranty. There's no customer support or follow up. read more

This dealership has failed to take a vehicle that I traded in out of my name. I traded the vehicle in in August 2024. As of today I have already received four tickets on the vehicle. The most current ticket was for running a red light and indicating I needed to show up in court. [[HIGHLIGHT]]When I have reached out to the dealership for each of these incidences they act like they are going to do something about it, but ultimately they brush it off.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]All they cared about was the purchase we made.[[ENDHIGHLIGHT]] The biggest concern is that a warrant will be issued from my arrest because they did not do their job. I would not trust this dealership at all. There are other BMW dealerships who would do a much better job and I would take my business there. read more

Very happy with the honesty and quickness of my visit to this BMW service center. Felt like there were no games and I got what I needed done. Appreciate my advisor May (and Javier in a past visit) and I Love Joe, the tire advisor at BMW, I actually finally understand a lot about my tires. The staff here is beyond nice and they checked in with me several times. THANKS. Wish I bought my car here instead in Crevier BMW. I didn't have a great experience there (especially when they lost my order for an $80,000 car). I'm loyal to Long Beach BMW and to May & Joe and the staff here. read more

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[[HIGHLIGHT]]Called 4 times for finance to extend my warranty. Left messages or was told they were too busy but would call me back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Eventually went down there with my wife and they said they were too busy and promised they would call me back. They never did.[[ENDHIGHLIGHT]] This after they wanted to charge me 3k more for a problem than Buena Park BMW did for some service we needed done. [[HIGHLIGHT]]Ridiculous. Its like they don't care about their customers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No call back. Never will I take my car there again.[[ENDHIGHLIGHT]] read more

If I had to choose between shopping at Long Beach BMW again or serving a prison sentence, I'd be asking for my orange jumpsuit and practicing my mugshot poses. The experience here was so profoundly disappointing that I genuinely believe I would find more satisfaction and certainly more dignity riding a rusty bicycle with a broken chain than purchasing a car from this dealership. If Richard is still employed here, congratulations! You've officially hired Satan in a suit. His customer service skills could easily inspire a horror film franchise. Every interaction left me feeling like I needed an exorcism and a deep shower to cleanse the regret. I came here looking for luxury and respect and left feeling like I had been personally pranked by the universe. It's a shame, really, because BMWs deserve better representation than what Long Beach BMW is offering. Zero stars if I could. Want to experience literal Hell? Come to Long Beach BMW. read more

I wish I would have read the reviews on BMW of Long Beach before taking my car there. The reviews you see about this place are true & it sucks because I'm from Long Beach. Once I mentioned that I have a warranty on my vehicle that I didn't purchase through them, my service rep didn't want to help me. Then I was denied the ability to receive a loaner due to something with my insurance deductible. I was very confused. So I decide to go to a different BMW dealer 15miles up the road and was greeted with top tier customer service and was on my way in a loaner car within 25mins. BMW of Long Beach could learn a few things from the BMW of South Bay! read more

Patricia and Robert made buying my car such an easy and smooth experience! They didn't have the BMW i4 I wanted at their location, but Patricia went above and beyond by checking their sister dealership and finding me my dream car. She kept me updated every step of the way and made sure the process was seamless. When it came time to pick up my i4, Robert took over and was incredibly thorough. He explained everything clearly and made the final sale a breeze. I truly appreciate their teamwork and dedication, and I would absolutely recommend them to anyone looking for a car! read more

Long Beach BMW - Auto Repair Near Me - Long Beach, California

Walked in, walked around for 20-25 min Not one single person approached me, to say hello or anything. I walked passed the reception area and both ladies were more in I was ready to purchase a vehicle but sales person was on the phone trying to close a deal, two other sales person were smoking outside the entrance to the right hand side The woman sales lady approved a gentleman that walked in after I did. Again not one person approached me or acknowledged me. So I walked out and went over to South Bay BMW. Ask for Johnny. He was so attentive. Due to my busy schedule he even delivered the vehicle to my home and I signed all my paperwork. I'm thrilled with my new 2025 BMW i4 I'll never recommend anyone to cone here. Customer service needs a lot of work and they only care if you look white. Mi gente no Compren donde no son valorados. Aquí este lugar no te ayudan por simplemente hablar el español read more

Every. single.time, BMW Long Beach Service goes above and beyond my expectations! This time, I had an inflare tire warning light on. As soon as I called, Naomi looked up my tire information and history while making my appointment, managed to fit me in last minute, and even got me a loaner car (sometimes they run out loaners even when I make an appt a week advance). Saul kindly sent me a link for the loaner application to make the process fast and easy. When I arrived, "tire guru" Joe walked me through my options, even researched aftermarket pricing, and helped me choose the best fit--all with a big smile. And of course, May was as wonderful as always: knowledgeable, kind, and so sweet. Taking a car into service is inconvenient, but this team makes me feel welcomed, and I leave with peace of mind. These guys are simply THE BEST! read more

[[HIGHLIGHT]]Best experience working with Ivan & Tony![[ENDHIGHLIGHT]] They helped me get my husband the best deal on a brand-new 2026 [[HIGHLIGHT]]This is our third car with them, and they always make sure we're taken care of.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you, team!![[ENDHIGHLIGHT]] read more

The customer service was excellent, and the team went above and beyond to help me get the best deal. Melony was professional, efficient, and exceeded my expectations. I left extremely happy with my shopping experience and my purchase. read more

Long Beach BMW - BMW i4 M Sport Package - Auto Repair Near Me - Long Beach, California

0 stars. Be careful buying used car from here. Drove an hour to get here. Car is being sold as is. Has a misfire. Selling cars that have issues. You wouldn't know by seeing car because check engine light was off. Do not buy the black Lexus is.! read more

I had the worst experience with this repair shop. I took my car a few months ago for repairs. I requested a loaner. They gave me a car that I didn't feel comfortable with. The car was an electric car. The tires are thin, and it was my first time driving one. I requested another one. They denied my request. Unfortunately, I had a flat tire. I explained that it wasn't my fault. The manager at the time didn't care. They charged me 360 dollars for a new tire. This tire was already used, and they didn't care. I told my friends not to bother coming to this dealership. read more

Long Beach BMW - Auto Repair Near Me - Long Beach, California

January 2025 Thank you to Ali Nashawati, Finance Director, for reaching out to me to provide a resolution. I did finally receive a response after reaching out to the corporate office and Sonic Automotive Group to escalate my concerns. I appreciate Ali's help very much. Many thanks. January 2025 Deceived by Long Beach BMW - Clean Vehicle Credit Misuse I recently discovered that Long Beach BMW transferred my California Clean Vehicle Rebate without my knowledge or consent. I only learned of this after receiving a letter from the IRS requesting I complete Form 8936. This was a significant financial benefit I was entitled to, and the dealership's failure to disclose this transaction is unacceptable. Furthermore, at the time of my vehicle sale, I was promised an extended manufacturer's warranty and a courtesy manufacture rebate to offset any costs. I didn't ask for the extended warranty and I questioned this offer. I asked Matthew Baum, Finance Manager, to explain further. He explained that they have "courtesy manufacturer rebates" to give out on occasion and said congratulations. Hmmmm. However, this was not accurately presented. He transferred my tax credit without disclosing this to me. I have spoken with Tony Nguyen, Sales Manager, about these concerns--and he seemed eager to look into a resolution for me. However, I have yet to receive any follow-up responses him or a call from the General Manager. I did leave a message for the GM as well. This lack of accountability and transparency is deeply disappointing. I hope to receive a response and a resolution to this matter soon. Feeling deceived and frustrated. April 2024 I was impressed with Ivan, who assisted me with the purchase of my BMW. He was very pleasant, eager to help, professional, and knowledgeable. What an asset to the LB BMV team. read more

I get you are trying to sell cars, but the attitude when i say no or im not ready to purchase yet is crazy. THEN i called to see what forms of cash payment they accept, the guy was rude and said "well first off my name is Jorge, who am i speaking with". not sure why that matters when i just want to know how i can pay. then he proceeds to ask for my number so he can look up my my appointment. i told him "im okay, i don't have one and don't want to give my number. just had a question. i don't need anything else". he proceeds to be a sales man and ignore what im saying, so i hung up. he proceeded to FIND MY NUMBER IN THE CALL LOG and text me. i texted him back that i find it unprofessional and inappropriate that he would find my number and contact me after i specifically said no and it makes me uncomfortable. i also said to not contact me again. HE TEXTS ME AGAIN, so i block him... 2 HOURS LATER HE BOOKS ME AN APPOINTMENT WO MY CONSENT. who are these people hiring ??? you'd think BMW would do better. just weird, unprofessional and inappropriate. salesman or not. learn to take rejection when people say no. read more

Long Beach BMW - appointment i didn't ask for - Auto Repair Near Me - Long Beach, California

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We could not have had a better experience purchasing from Long Beach BMW! Adrian helped us SO MUCH, and made the process so smooth. They were so understanding of what I needed and really went the extra mile. Adrian and Sam made a sometimes scary experience something I felt good and confident about. Will definitely be recommending friends and family to LB BMW. read more

I purchased a vehicle at Long Beach BMW in May. I had a service light come on and took it in for service. My service advisor Albin was extremely helpful, a great attitude and was very knowledgeable. There was an issue that came up and Jose the manager, along with Albin fixed the issue and made the process seamless and fast. I've dealt with numerous BMW dealerships (DTLA BMW, South Bay BMW and Pacific BMW). This was by far the best experience I've had a far as customer service. read more

I've never had such a frustrating experience with a service department. Long Beach BMW refuses to allow drop-offs for anything other than oil changes on Saturdays, which is incredibly inconvenient for full-time professionals like myself. I had to rearrange my schedule just to drop off a car for two recalls--only to be made to wait an hour, after a scheduled appointment, just to be told they had no loaner vehicle available. They offered me a gas car instead (despite my EV) or nothing at all--on top of requiring a $500 deposit. My wife was later told she had to wait 2-3 hours for the loaner car to charge to 20%, or we had no other option. This appointment was booked a week in advance, confirmed multiple times--including the day of--when we were promised the car would be ready. When I expressed how unacceptable this was and asked for them to respect our time, especially since these were BMW recalls (not regular maintenance), I was told it was a "courtesy." I explained that it's not a courtesy when it's a manufacturer issue and BMW is being paid for the recall work. The representative hung up on me. When I called back and asked to speak with a manager, I was denied. I've had a great experience with the sales team, but the service department and loaner program are absolutely terrible. I will never do business with this dealership again. Loaner agent: Saul Becerra read more

I visited BMW of Long Beach on Spring Street a few weeks ago. The gal, Naomi, that helped me was wonderful. Khalid, another gentleman, was also very kind and helpful. So I would give the service people a 4-5 stars. Having said that, I also got in a car collision while there. The elderly gentleman who backed into me denied doing it; it was loud and messy. It was so loud and heated that the BMW director/manager (Mr. Brewster) had to come out. He assured me that it would alright because they had videos. He didn't advise me to call the police or anything and in hind sight, I should have called the police department and filed a report. I spoke to an adjuster handling the claim for the gentleman who hit me and they haven't even been able to contact their insured (he obviously is avoiding them) so they aren't accepting any liability. I am out my deductible and rental. They further advised me that I had to acquire the video footage from BMW. I tried. I emailed the director/manager of LB BMW and didn't get any response. He simply ignored me. What is the point of giving me his card if he wasn't going to respond? I am annoyed. I have been driving a BMW for over 10 years and years ago, I used to take my car to this location for service because it was close to my house and back in the day, I used to think the service was awful-unfriendly and snooty is how I would describe them. The service people seem to have improved considerably, but I won't be returning to BMW Long Beach. How is it ok to just ignore a customer's email??? Annoyed is an understatement. read more

After I test drove a car here, they gave me a quote with $1557 of hidden fees added for permaplate and anti-theft charges. They said these are "mandatory" and are already installed on all the cars they sell. This was mentioned nowhere on the listing or anywhere on their website. Why not be transparent and add $1500 to your advertised price? [[HIGHLIGHT]]It would've saved me an hour's drive.[[ENDHIGHLIGHT]] read more

I purchased a BMW X3 from Long Beach BMW in July (2024). The sales guy I had was amazing, but I don't remember his name - young, from Hawaii. Great guy. However, the finance person who worked with me (female) is terrible. I would give her name, but she "ran out" of business cards and her signature looks like chicken scratch - doesn't even look similar to the name she said. Just imagine a signature that looks like the first letters are J and P but a person tells you their name is "Sandra Locklin" (I just made that up, folks). So all I know is she was gorgeous, well-manicured, with long nails, long black hair, a beautiful engagement/promise ring, and had candles in her office. So, let's get to what she did to make me write this review. First, I wanted to finance through my bank, so I asked for a P.O. and would return with the check. They did everything they could to pressure me into not leaving and allowing them to use my bank financing directly through them. They did have direct access to my pre-approval and could complete the transaction without me leaving, this is absolutely true. However, what they did was despicable. Because they can see how much you are approved for, they manipulated the sale to include things I didn't want or need at a significantly higher cost than the bank. For instance, they added gap insurance to my purchase at a whopping $1,500! That is CRAZY!!! My bank offered the gap insurance for $495. Yep, a whole $1,005 increase to get gap insurance. But that was only one of a few items they tacked on to my purchase. In the end, I went home that night and cried. I love my vehicle, but the joy of the purchase was absolutely ruined by their greed. The next morning, I went to my bank and they advised me to return to Long Beach BMW and have all of the additions removed. The dealership has to cancel the add-ons. I went in and she had the nerve to attempt to get me to accept keeping everything and just allow her to change the cost of my gap insurance to the $495 instead of the $1,500 she had already charged me. NOPE. If she could give it to me at $495, why did she even bother to make it $1,500 in the first place? That should be illegal. Seriously! Then she tried telling me "everybody" gets the other additions. She kept talking and talking, trying to get me to change my mind, but I stuck to what my plan was and did not give in. Once she printed the cancellation paperwork, she wanted me to sign it without thoroughly reviewing it. Nope- not again! This time, I checked every single thing. Why did she attempt to only remove the gap insurance, but keep the other two? Then she acted like she didn't know why the paperwork only printed out the cancellation of the gap when she said she clicked on all three. Then she "couldn't find" the most expensive one to cancel. I had her go ask someone else for help since she couldn't figure it out. In the end, my bank received the refund for the full $5K+ and they recalculated my monthly payments, reducing them by over $140 per month. I got the $495 gap insurance and found a reliable company (Endurance) for the Mechanical Breakdown Insurance at much less. So, if you have financing and want a P.O., make certain they give you one. If I had received the P.O., I would have not only seen all of the extra stuff they were tacking on but so would my bank. If they insist on not letting you have a P.O. when you ask, there is a reason. The lot had so many cars, that they were using all of the spaces normally reserved for customers and other non-parking spaces on the lot for cars. The likelihood of someone walking in and purchasing the exact vehicle I wanted the P.O. for within 2-4 hours (which is how long it would have taken me to go get the check from my bank) was extremely slim. They were NOT looking out for me AT ALL. Trust your bank, not Long Beach BMW! I love my car, though...I absolutely do. read more

Long Beach BMW - Auto Repair Near Me - Long Beach, California