Thank you Mr. Tim Nou, Manager of the Long Beach BMW for your assistance and best customer service

I've had such a great experience bringing my car to the dealership for service. This is my second BMW, and while I know maintenance can be expensive, the level of care and professionalism here makes it absolutely worth it. The drive and handling is so smooth on these cars. The service department is incredibly friendly and welcoming--I've gotten to know several team members like Gilbert, Josh, and John (Rental), and they always go out of their way to make the experience smooth and stress-free. It really feels like they value their customers and take pride in what they do. Everything is handled conveniently and efficiently, and I trust them completely with my car. I wouldn't take my vehicle anywhere else. Highly recommend to anyone looking for top-notch service and a team that genuinely cares! read more

From the moment we stepped into BMW last Saturday, we were greeted and helped by Adrian, who was personable, knowledgeable, and asked all the right questions. He offered a test drive, and without even realizing it, he brought out the exact car I would end up choosing--a black-on-black X6 M60. The drive was incredible. At the time, I was torn between the X6 and a Mercedes-Benz GLE, so I left to think it over. We scheduled another appointment for Wednesday to take a second look, and when I arrived, the car was already up front and ready for me to drive again. That level of attention really stood out. I also had the pleasure of meeting the GM, Tim, who was just as personable and welcoming, with a great sense of humor. After test driving the GLE, the choice was easy--I rushed straight back to BMW to get the keys to my car! The entire team walked us through the process clearly and honestly, with no pressure or surprises. They even followed up personally the next day to make sure everything went smoothly. I'm beyond happy with my purchase and even more impressed with the service. I 100000% recommend this dealership! read more

Bmw Long Beach - Car Dealers Near Me - Long Beach, California

Had a great experience with my purchase here, second time I purchased a car here and I will come back again if there is another BMW in my future. Took a while to get the spec that I wanted, no fault to the dealer, was just stuck in between model years. Will, Alan and everyone else that I worked with kept me constantly updated on status of the car up to the day of delivery. The purchasing process was one of the quickest and smoothest I've been through, most everything was ready and they weren't overly pushy on any extended warranties available. Thanks again guys, love my car. read more

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They had a lot of BMW M cars and they were very nice but most of them were locked because someone probably bought a lot of BMW cars read more

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Sedrick from service was such an amazing help would definitely recommend this place just because of his amazing overall personality and customer service !!! read more

I had a really good experience buying a used car here. Price was fair and no games played beyond the typical optional services of cell you get everywhere. I needed a second copy of the purchase contract emailed to me because the one they gave me there wasn't reasonable enough and they got it turned around with a business day. read more

My husband and I bought a new BMW X3 2025 last month ( Oct 2025) , and we have had an amazing experience so far. The car is fantastic from the exterior to interior, from the far looks to details, we love everything. Especially, we really enjoy the smooth drives even on very rough and uneven surfaces of the roads. Big thanks to the manager Tony Nguyen. He did a great job helping us finding this fantastic car. He was so knowledgeable, nice and helpful, which made our purchase an exceptional experience. Also, thanks Gina Alloulo who kindly helped us with the finance paperwork even though it was pretty late on a Sunday afternoon. If I need another BMW, will definitely come back to this place. read more

I purchased a car from this dealership over the weekend. Robert, Conor, Elizabeth and Jenny were all a part of the great experience. Every step of the way they helped navigate my purchase. I am thrilled with the car I purchased and look forward to an ongoing relationship with this dealer. read more

Patricia and Robert made buying my car such an easy and smooth experience! They didn't have the BMW i4 I wanted at their location, but Patricia went above and beyond by checking their sister dealership and finding me my dream car. She kept me updated every step of the way and made sure the process was seamless. When it came time to pick up my i4, Robert took over and was incredibly thorough. He explained everything clearly and made the final sale a breeze. I truly appreciate their teamwork and dedication, and I would absolutely recommend them to anyone looking for a car! read more

Bmw Long Beach - Car Dealers Near Me - Long Beach, California

Bought a car from them they gave me one key. Insane. Nothing came from it', they don't care about customers, which is insane again!

Phenomenal customer service from my service advisor Mr. Miguel Torres! I took my 2023 M440i to get serviced at Long Beach BMW on 10/28/2024. My car needed an oil change and an alignment done. From the moment I arrived, Miguel was extremely polite, professional and efficient. He had me in and out, and then back again to BMW on the same day to pick up my car. He communicated throughout the day regarding the status of my car. He arranged for an Uber to bring me home and pick me up. And since it was my first time at Long Beach BMW, he gave me a complete tour of the dealership to ensure my return. My car is back to being in top-notched shape thanks to Miguel and the service technicians at Long Beach BMW. I will definitely be going back to Long Beach BMW. Thank you Miguel! read more

10/09/2024: dealer STILL has my X5!!! Yes since 7/9/2024!!! In 3 months they have told me it's ready 3 times, each time I pay; just to drive out the dealership driveway and right back to them! No exaggeration, no lies! Has any manager called me? No!!!! Has BMW Customer Service called back! What happened to the Brand BMW????? Not what it used to be...just look at the recent yelp post; all bad. read more

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My experience at the BMW dealership in Long Beach was nothing but amazing. The customer service and transparency was as good as it could get. As soon as I got there, I was greeted by Adrian helping me towards getting my first car. Also want to thank Javier Hernandez for helping me get in my first car. read more

Bmw Long Beach - Car Dealers Near Me - Long Beach, California

Andy my Sales consultant had great communication and made the process really easy and pressure free! Special thanks to the Sales Manager Javier Hernandez that was super responsive and made the deal possible by going above and beyond. I started the initial process online and Javier was more than willing to help and make it super easy. It's hard to find dealerships like this one that offer excellent service and transparency. Loved the experience in the finance office as well where there was no pressure and they explained everything clearly and ethically. Thank you Long Beach BMW! read more

Bmw Long Beach - Car Dealers Near Me - Long Beach, California

I have been servicing my 2022 X4 at Buena Park BMW. It has not been the best experience the 3 times I have taken it there. Switched to Long Beach for repairs to my bumper. It was the exact opposite experience. Great customer from the time I called the service department to the actual repairs. May V was awesome. On point in her communication and making sure that the car was repaired in the most effective and economic way. Thank you May! I will be back. read more

I've owned four BMWs, but Long Beach BMW has ended my relationship with the brand. I bought my X5 directly from Long Beach and loved the car. But as soon as my extended BMW Certified warranty expired, a headlight malfunction warning popped up--even though the headlights worked perfectly. I just wanted the annoying warning light turned off so I could be on my way. My local BMW service department quoted $4,000 to fix it, which is outrageous for something that still functions. When I reached out to BMW USA for help, they told me to go back to Long Beach, where I'd bought the car. I expected some support. I was a loyal customer, the headlights were clearly working, and I wasn't asking for a free fix--just to clear a false warning. That's not what happened. The service advisor looked irritated the moment I explained the issue. He rolled his eyes, then told me--condescendingly--to show him. When I did, and the lights clearly worked as intended, he said I was imagining it. He tried to gaslight me, even though my local dealer had already confirmed the adaptive headlights were functional. Then he laughed and told me I never should've bought a BMW--especially not second-hand. He doubled the estimate, saying I now needed both headlights replaced. The new total? $10,000 with labor. For headlights that work. When I pushed back on how insane that sounded, he told me they could inspect it for $300--but made it clear it would just confirm the $10,000 fix. "Do you want to do that? Do you? Do you?" he said, almost tauntingly. I've never been treated with such disrespect--not just as a customer, but as a person. All I wanted was help with a false warning light. Instead, I was belittled and pushed into a ridiculous upsell. That was the last straw. I'm done. I'll never buy another BMW. read more

I had the unfortunate pleasure of dealing with Kevin the Sales manager. Me and my family were ready to buy a car and had the keys on the table and he comes in lets another person test drive the car. He held is there as a second option saying " give us 5 minutes". Just because we were hispanic. Never experienced racism and horrible servicein dealership. I recommend to never do business at this dealership they are grimy people. Fyi I ended up getting my dream car elsewhere for a better price and experience read more

Bmw Long Beach - Car Dealers Near Me - Long Beach, California

if car is out of warranty just buy a obd cable and get bimmercode on a laptop save yourself $$$$ l they charge 400 to register a battery and it takes less then 5 min on bimmercode. came in with electrical issues and they replaced battery only for battery warning light to go on before i got home.. you get no help from technicians . service people just want to charge you for anything they can without giving any technical details or helping to figure issue out. 250 a hour to find out issue and no guarantee and you stuck talking to a service advisor who has no idea what's going on and can't answer any questions read more

I leased my BMW X6 through a broker who worked with Long Beach BMW, and this is my second car I've gotten with Long Beach BMW. They worked hard with my broker to get the deal done and Wonki at Long Beach BMW took great care of me for my new car and trade. Super fast/easy process and great dealership to work with if you're in the market! read more

Bmw Long Beach - Car Dealers Near Me - Long Beach, California

This is my favorite BMW dealership in the area. Staff here is super friendly and helpful. I had to sell my 3 year old BMW X3 and the used car department here was open on the weekend. I met Andy and Mario and they purchased my car and processed all the paperwork in less than 30 mins. It was amazing. I took very good care of my car and I was hesitant to sell it to a dealership bc they usually don't pay a good price but this dealership paid a really good price (2.5 k more than Carmax and 1k more than other BMW dealerships). read more

Bmw Long Beach - Car Dealers Near Me - Long Beach, California

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Extremely Disappointing Service and Unprofessionalism at BMW Long Beach I have been a loyal BMW customer for over 14 years, owning five different BMWs during that time. Unfortunately, my recent experiences with BMW Long Beach have been nothing short of appalling. I first brought my 2022 BMW 330e to BMW Long Beach a year ago to address a persistent mildew smell in my AC. I was assured that a simple spray treatment would resolve the issue. However, less than a week later, the smell returned just as strong. When I brought it back, I was told that a "deep cleaning" would be required--at an additional cost of $350. I found this unacceptable, especially since I have never experienced such an issue with any of my previous BMWs. If BMW is aware that this is a recurring problem, why aren't customers informed earlier? Breathing in mildew particles is clearly a health hazard, and I would have acted immediately had I been aware of the risks, rather than be hit with an unexpected charge. On top of this, I was advised during my first visit that my front tire was damaged and that my rear tires needed replacing. As this is a lease vehicle, I am required to use OEM tires, which made it all the more shocking when I learned that the OEM tires provided by BMW were so substandard that BMW had stopped selling them. Despite this being BMW's mistake, I was forced to pay approximately $1,400 for new tires--a financial burden that I should not have had to bear. Fast forward to August 27, 2024, when I brought my vehicle in for a routine oil change. My car had recently been throwing multiple codes and had failed to start on several occasions. I was provided a loaner vehicle by John Clark, during which time we inspected the vehicle and noted damage to the rims on the front driver's and passenger's sides. John Clark assured me this was already noted, so I went about my business and returned the vehicle to the dealership the next day as instructed. However, shortly after returning the loaner, I received a call from Chelsea Baraga, informing me that I had not returned the vehicle properly and that there was now a bubble on one of the tires, for which I would be charged $350. I was understandably upset, as I had followed the exact instructions provided by my service advisor, Gilbert Lucero. When I asked to speak to her supervisor, Fred Thornton, I was met with resistance and unprofessionalism. Multiple calls were ignored, and on several occasions, the phone was picked up only to be immediately hung up. After several attempts, I finally reached Fred Thornton, who offered no resolution other than to insist that the charge was my responsibility. To make matters worse, I have yet to receive the photos of the alleged tire damage, which I requested from both Chelsea Baraga and Fred Thornton, nor have I been provided with the images taken by John Clark during our initial inspection of the vehicle. I am utterly disgusted by the lack of professionalism, communication, and fairness exhibited by BMW Long Beach. This experience has tainted my otherwise positive relationship with the BMW brand, and I will not be returning to this dealership. I strongly urge BMW Corporate to investigate the practices at BMW Long Beach, as this level of service is completely unacceptable and not what I have come to expect from a luxury brand. BMW Long Beach has lost a loyal customer, and I will be advising others to steer clear of this dealership. read more

Dropped my car off this past Saturday to get my brake pads replace at 11am .... They waited until 2:01 pm to tell me they couldn't service my BMW because they didn't have the parts! What a waste of my time and energy! Then no managers was available to hear my concerns only to tell me the sales manager was the only one working and he had 10 people ahead of me! Ridiculous!!!! I've never experienced this kind of customer service before from any other BMW dealership!!!! read more

I bought a 2024 BMW I5 , which honestly is my 3 BMW as I though everything would go smooth like I figured because that's how it's been with my prev BMWs , it all went horrible . The manager Tony was no Help just kept lying and lying and kept promising things and of course he would do the switch and bait after I agreed to numbers and sent over credit imformation if your trying to look into a serious dealer go else where and don't deal with the Desk manger Tony, he's a waste of time . I feel bad for the sales rep Ivan because he was great overall gave me the information that was needed . read more

I had a terrible experience at this dealer. I called to make sure my wheel and tire package was still effective because i had found nails in my tires. The guy that answered said yes and set up an appointment for me. I showed up and told them I had a 9am appointment. I was assisted by Bertha and she called over the tire specialist.  Everything was going well. She even noticed i was due for an oil change and noticed it would be no charge because my husband had already prepaid for the oil changes until 2025. Thats when she noticed that Steven Smithson had answered the call so they walked me over to him and he continued to help me. As soon as he started to help me he said i needed and alignment and the two tires in the back as well as an oil change. I said okay to everything except the alignment. I declined the alignment and told him to call my husband because my husband wanted to know more about the tires. He never called my husband. He agreed and I got a loaner and left. When my husband went to pick up the car Steven tried charging him more than $1300 dollars for my two tires that were under warranty and for an oil change that had already been paid for. I did not pick up my own car because I was in the hospital and had just delivered my baby. My husband refused to pay because it should have only been a $50 copay. Steven threatened to take the tires off my car. My husband told him to go ahead and take them off since he was not going to pay for something that should be covered.  Steven was very rude to my husband. He kept telling him that it was my fault because i never told him it was under warranty. When indeed he did know because he answered our call the day before and he should have checked. He is the worst service advisor we have ever had to deal with. Steven was rude and should not be helping customers especially if he is going to be blaming them for his mistakes.  If he doesn't know how to do his job maybe he should be reassigned to a different area. He is arrogant and rude. I wonder if he is rude to all his customers or just certain ones. In addition when my husband picked up the car the next day it was not washed and the tires looked dirty. Every other time i have picked up my car from getting serviced, it is washed and ready for pick up. I thought i took my car to the dealership not a mom and pop shop. read more

Bmw Long Beach - Car Dealers Near Me - Long Beach, California

The Best Car Buying Experience with AJ From Long Beach BMW! I recently had the pleasure of purchasing a car from BMW Long Beach with the help of AJ and I would like to share my outstanding experience and express my utmost satisfaction with his exceptional service. As soon as I stepped in dealership I was acknowledged and helped. I knew which car I wanted to look at first. Aj quickly got the keys and we took for a test drive. Aj helped show me the features in the car. We quickly moved to paperwork and I was in n out with my dream car. AJ also helped me set up my BMW app before I left the dealership. I would recommend AJ when looking for your new car! He's the Best! read more

Outstanding that's the service in this dealer , the service department is excellent . Everybody has a great attitude , the service people are friendly , comunícate and things get done in time . Managers great job everyone here is has a great work ethic . In the sales department I haven't been to a more easy dealer , they will work on the price and transaction is easy with not much headache . Finance person , straight and honest . Overall best dealer! read more

I got one of the best deals for a 3 series here. I got 15K miles a year on a 3 year lease under $400 (Reza isn't there anymore but he hooked it up). I was nervous about the charges I was going to have returning the vehicle but I got it checked before I turned it in so I knew what to expect. I unfortunately had to pay for this crack in the windshield ($600) and also a small scratch on the front bumper ($400) and there's $350 fee if you don't get another BMW. Plus, I had to change two tires right before which was another $600. It was one of my favorite cars and as much as a terrible investment it was, it was worth every single penny to me. read more

Bmw Long Beach - BMW 330i - Car Dealers Near Me - Long Beach, California

Their word means nothing. I ordered a vehicle through this dealership and on the day of delivery (after the salesperson called me the day before to set up delivery details) they feed me the dumbest story about how BMW shipped an entirely different vehicle to them and they didn't catch it until the last second. So these guys will not only sell your reserved car from under you if they get a better offer that walks through the door, they'll also treat you like a fool and completely blow you off and pretend you don't exist after they completely fail to deliver an order. Take your business elsewhere. read more

This dealership is the reason I'm selling my BMW. Every single service appointment has been a disappointment. The service advisors always do work that wasn't asked for. This last time I got charged $750 for a 12 V battery. I would normally be able to do the 12 V battery myself for $150, but they block it with special programming that only they can do. In addition, they don't accept AMEX or Apple Pay. They didn't give any heads up. read more

Just had a 2022 740i delivered to me through a broker, sold from LB BMW, and delivered by a Long Beach BMW employee. 1. They misrepresented the number of miles on the car. No big deal. 2. The car navigation wouldn't work when I drove it home. I programmed all the settings, let it sit overnight, thinking it'll download a map or something. After another couple drives, navigation wouldn't load at all. So I called BMW Assist and the rep immediately, within seconds, says "oh yes, it's a common problem. You just need to take it to BMW service for them to reset and reprogram the navigation." REALLY? Get a brand new car FROM THE DEALER with faulty navigation that just had to be reset and reprogrammed, but the delaerahip who sold it wouldn't do it on their own? When you're selling a hudred-thousand dollar car, have the courtesy to make sure the most important technology piece in it works, especially when your own driver drives it 30+ miles to deliver it, and then misrepresents the mileage on it! Shame on you, LONG BEACH BMW! read more

BUY FROM CREVIER INSTEAD ------ I scheduled an appointment at BMW Long Beach for a specific car, and drove from south OC (1 hour drive each way) only for them to tell me the key for the car I was going to test had a "snapped key which broke during a previous test drive" and they were receiving a new key soon. Keep in mind this is a KEYLESS ENTRY CAR so their bullshit was not thought out very well. Waste of my fucking time, went to Crevier and purchased same day without an appointment. Judging my previous reviews, it seems like incompetency is commonality at BMW Long Beach. Save your time and money. read more

Good service for vehicles when the coffee machine is working. Bathrooms clean. Please please stay away from the sales department they are incompetent and if you don't fill out the questionnaire after if you fall victim to buying or leasing Vehicle , they will yell at you for not giving them high marks. Terrible deals, and don't work well with 800 credit buyers, I can imagine it worst for first time buyers. Electric station works half the time. Don't go there! read more

If you taking your car here to get serviced DO NOT take it here they are worst at service i dropped off my car at 8 am and they told me it will be done at 1pm went to the dealer to check up on it caught them lying " They are working on it" while i look straight at my car where its been sitting since i dropped it off read more

Matt and Andy are awesome. Very professional and responsive. Would definitely go back to Long Beach BMW.

BMW OF LONG BEACH WORST CUSTOMER SERVICE EVER. IF YOU ARE EXPECTING SERVICE AFTER YOU BY YOUR CAR ...LB BWW IS THE WORST At Long Beach BMW Customer service after you by your car is nothing short of horrible & pathetic. I got my X3 2 1/2 month ago. I don't drive much and I did not notice that that my Tow Cap was missing until 4 weeks later. I had pictures I had to take for Insurance next day and it was already missing. I went to Dealer and they made me pay for a new one. OH WELL. The ordered the wrong part. The replacement part was $20.00 less and I was told I get a refund check. Check never came. Was lied to. and treated like s... At the end the just made and even exchange and cheated me out of my money. Same time watching other customer getting free jackets that was supposed to be for employees. Also, my license please never came, again was lied to & I had to go to DMV make appointment and pay for replacement plates myself. Called manager and never got call back from anyone. WORST CUSTOMER SUPPORT read more

I purchased my X3 here and unfortunately they have the worse customer service and service parts for the customers. I was expecting more from a BMW dealership but they are very unorganized and unprofessional with the their handle pick up and dropping off customers for a service routine. It was just a normal oil change for me and the lady who was helping offer me Uber but she said that they only cover 5 mile radius... how convenient for them and not for us!! So I said well you should mentioned that during the purchasing process because that's a breaking point for me!! She was trying to help me so her manager approved to reimburse me my Uber home and back whenever my car was ready that was a year ago!! Fast forward until today I had sent multiple emails and call them back they never had the decency to even bother to answer! So if you are considering buying a car go someplace else!! Please if they are so petty with an Uber fee imagine how they will be with you on the main important issue for your car and financing. I hope my sincere review helps you have a great day, K.G. read more

I purchased my i4 from this dealer and they were so helpful. Pik was my sales rep. Now that my BMW was delivered I go there for all of my needs and Anthony is super cool and knowledgeable. They all are, I just always get Anthony as my service rep . If you need sound assistance ask for Josh. He's great with configuring your stereo and also very knowledgeable when it comes to electric vehicles. read more

We were going to buy the car today we have the cashier check 20k ready in hand to put down I was just asking a little discount of the car and then he said this is not your 7-11 store to get discounts wow very rude and disrespectful guy he even said you can call anyone you want to complain about me even the owner of the dealership you can call but when I ask the general managers number he just ignored us and walk inside his office wow I don't know if his having a bad day but we think his not fit to his job if his bringing his attitude in the office read more

Bmw Long Beach - The sales manager that very rude!!!!!!!!! - Car Dealers Near Me - Long Beach, California

UPDATE to my previous review: Alex has time and time again been an amazing help and guidance with my BMW. This man perfectly exemplifies what it means to be a phenomenal advisor and a BMW one at that. Appreciate all the help and when I'm ready to upgrade out of this car I'll surely be back, truly there's no doubt in my mind. read more