Audi Long Beach

I've been coming to this Honda location for years (one financed, then traded in & two leases), and…read morethe service has been inconsistent. I have had bad experiences in the past, but working with DONYA recently to buy out my lease was the BEST EXPERIENCE I've had with Honda. SHE SPOKE TO ME LIKE I WAS A HUMAN, not just a sale walking through the door. We had a great conversation for about 20 mins before we even started talking about my car. Once we got into the buy-out process, everything was communicated amazingly, and she did everything she could to make sure I left happy (which I did). If you go to LB Honda for a car, I highly recommend calling ahead and scheduling a chat with DONYA QUINTERO!!

My first time going to the Long Beach Honda to get my car serviced and the experience was not good…read more I am used to the Culver City Honda which has better services. 1) They only have a shuttle drop but no pick up for you if you want to leave your car and go somewhere else. The culver city Honda will actually pay for an uber to pick up and drop off when you get your car serviced. 2) I got pushed for a bunch of unnecessary services that I did not need when I just wanted an oil change, tire rotation and engine coolant. Instead the service consultant told me I needed to replace thermostat and air fan in addition to the coolant. They also told me I need the air valve replaced at 100K miles. In total I ended up paying over $1200 for unnecessary things they pushed on to me. 3) Poor communication. The service consultant told me it would take a few hours and I needed up staying all day from 8am to 5pm waiting for my car to get serviced. 4) The day after I got my car serviced I took it to Costco for a new tire and Costco told me that there was a damaged post on my wheel. This was something that Long Beach Honda should have saw since I got my tired rotated the day before but they did not even notify or tell me that there was damage.

Cabe Toyota

I had a great experience purchasing a vehicle from Cabe Toyota. Felishea is the epitome of…read moreoutstanding customer service and sales. She was an absolute superstar. I haven't purchased a new vehicle in about six years, so I had quite a few concerns going into the process, but she made everything feel seamless and stress-free. What stood out most to me was that I had never owned -- or even seriously considered -- a Toyota before. I've always been loyal to Nissan, along with the unfortunate mistake of owning two Chevrolets. Felishea was patient, kind, and incredibly knowledgeable when presenting information about the vehicle. She took the time to answer my questions thoroughly and made me feel completely at ease throughout the entire process. I would highly recommend her to anyone looking for quality service and a genuinely positive car-buying experience. I'd also like to recognize Dewayne in Finance for going above and beyond to ensure I understood everything in front of me. He provided exceptional service and made the financing process easy to follow. This dealership truly delivers first-class service. I honestly don't see myself going anywhere else in the future!

We had a great experience working with Tara at Cabe Toyota from start to finish…read more We first met Tara in November to talk through ordering a Grand Highlander, and she immediately stood out for being responsive, straightforward, and never pushy. She kept us updated throughout the process, and our car arrived right on schedule in March. Going into delivery day, I was honestly prepared for the typical dealership experience where you have to say no over and over to extended warranties and add-ons. Fortunately, that wasn't the case at all. The whole process was smooth, fast, and very respectful. Angel, the finance manager, was a pleasure to work with. He was efficient, professional, and didn't feel predatory or salesy, which we really appreciated. They also gave us a fair deal on our trade-in for my beloved 11-year-old Prius which made the transition feel a lot easier. Overall, everything felt transparent and low stress. We're very happy with our new Grand Highlander and would absolutely recommend Tara and the team at Cabe Toyota.

Mercedes-Benz of Long Beach

(1.1k reviews)

I called while already driving here, they got me an appointment for 9am this morning. I arrive,…read moreeveryone is so kind, and they fixed my issue within 10 minutes! I believe the person I worked with name is Ricardo, he was so kind and knowledgeable, I'll be back, thank you! They fixed my push to start in like 30 seconds flat

If you are planning to buy a car here, be extremely careful. I did my homework, negotiated ahead of…read moretime, and had an explicit agreement on the final price via text message with the sales staff before I ever set foot in the dealership. When it came time to sign the actual contract, everything changed. They suddenly started tacking on thousands of dollars in fees that were never mentioned during our text negotiations. When I called them out on it, they just used classic, greasy **"snake oil" sales tactics** to say it was required. **Bottom line:** Any agreement means absolutely nothing to the sales staff at Mercedes-Benz of Long Beach. They will look you in the eye, promise you a price to get you through the door, and then try to slide extra fees past you at the finish line. Save yourself the headache, the wasted time, and the disrespect. Go to a dealership that actually values transparency and keeps their word.

Boulevard GMC

3.9

(311 reviews)

After going to Harbor Chevy down the street (they are trash BTW) after a week they couldn't fix my…read morecar. Boulevard GMC provided me with exceptionally superior service. Arcee was my service writer and he was amazing! Kept consistent clear communication with me and always answered/returned my calls/texts promptly. When the shuttle was taking a long time and I needed to get to work they called me a Lyft so I wouldn't be late. They were able to fix my car for me and I'm back on the road. Having to get your car fixed is never a pleasant experience but coming here made the best out of the situation. Prices are kinda high but that's to be expected when going to the dealership. I will definitely be returning here again!

Ive been here multiple times and I really like their service and how efficient they are. My Sierra…read morehas had every service done here and from oil changes to transmission repair. They also send coupons/discounts through the mail which is nice. I don't recall the service advisors names but their shuttle guy Ruben is a cool dude, easy to make conversation with and he's kind. Overall satisfied being a regular here.

Long Beach BMW

I've bought used cars my whole life and had mixed experiences, some included ending up in small…read moreclaims court. But this experience at Long Beach BMW was one of the smoothest and stress-free experiences I've had so far. I was purchasing a used vehicle that wasn't a BMW, so I was doubtful that I would get the time of day from any rep that day. But Patricia, AJ, and Andy were so professional and kind without being pushy. The sticker price was aggressive as well, so although they couldn't budge too much on the price I was very pleased with the deal I got ;) Coupled with a 4yr/48k mile service contract, me and my wife feel that we received a great deal. I will definitely consider purchasing another vehicle from this dealer. 5 star service, 5 star deal, 5 star experience.

I purchased a 2021 7 Series from this group. Naturally, the Sales Department were attentive as they…read moreare there to make the sale. However, the remaining portion of the dealership does not care about you. I should have paid attention to the fact that there were several people in the waiting room waiting on their cars to be serviced. And when I asked about the lower rating the dealership has online, they said it was due to the Service Department. Well, I live out of town and will be getting my car serviced in Bakersfield, so the service department does not matter to me. NOTE: It took them well over a month and many follow up calls to get me the second key to our Certified BMW, which I learned later was supposed to be given at the time of sale when it is a CPO (Certified Pre Owned) sale. Now that I have had the car a couple of years, things change and I traded it in for a brand-new car. In doing so, I have this Unlimited Miles Warranty that has 2.5 years remaining on it. I called BMW to see about having the remaining amount prorated back to me in a credit. They said that I needed to speak with Long Beach BMW where I Purchased the car, Finance Department to receive this credit. I have called this dealership 15-20 times now. NEVER a return call. How Rude right? So when it comes to making the sale, they are all about you and making that money. But when it comes to service, they have obvious issues and especially when seeking to speak to them after the sale, they have no interest in speaking with you since that would involve refunding you a balance they you deserve. They are just there to make money. Don't let them fool you into thinking that they are a Service Oriented Provider. BMW makes a Nice Car. There are Plenty of Dealerships that will sell you one. You may want to look for options at dealerships other than Long Beach BMW.

Enterprise Car Sales

4.8

(265 reviews)

I finally found a car I could live with, although after all the money I spent, I thought they would…read morehave given me a full tank of gas instead of only half a tank. Also Giuliano said he would show me how to use my phone for GPS, but never got around to it.

Thank you Giuliano for helping me find the right car quickly but transparently! He took the time…read moreto explain the warranties and purchase details and offered no pressure whatsoever. I honestly asked for the most inexpensive car on the lot because I knew I could count on Enterprise's reputation for good maintenance and honest salesmanship. I've had the car a month now and it's driving great!

West Coast Toyota

3.3

I recently completed a deal for a Tacoma SR5 here and I just wanted to leave a thank-you note for…read moreDes Palomares, our sales agent. She was incredibly helpful, knowledgeable and supportive while we went through all the process and paperwork. Although it took some time to get everything done, she was always super nice, transparent, and happy to help with personal advice. Would 100% recommend to ask for her to anyone who is looking for a new vehicle!

I came in last week to purchase a BMW they had taken in on trade. My salesman, Hassan, made the…read moreentire process as easy and seamless as possible. This was my first experience buying a car from a Toyota dealership, and after meeting Hassan I feel confident I will be returning in the future. 10/10 experience.

Glenn E Thomas Dodge Chrysler Jeep

(1.2k reviews)

If you're looking for excellent customer service and a hassle-free car-buying experience, I highly…read morerecommend Glenn E. Thomas Dodge Chrysler Jeep. Shopping for a new vehicle is always stressful, especially when you're switching brands after 14 years of loyalty. My family and I visited four different dealerships while searching for the right vehicle, but after visiting Glenn E. Thomas Dodge Chrysler Jeep, we knew a Jeep was exactly what we were looking for. What truly made the difference was the outstanding service we received. From the moment we arrived, the staff treated us with professionalism, respect, and genuine care. Their knowledge and willingness to answer every question made the entire process smooth and enjoyable. A very special thank you to Isaac Barrajas and his manager Greg Yudt for his incredible patience and dedication throughout the entire process. He went above and beyond to make everything easy, never pressured us, and made us feel like valued customers every step of the way. That level of customer service is rare these days, and it did not go unnoticed. Thank you to everyone at Glenn E. Thomas Dodge Chrysler Jeep for making what could have been a stressful experience into such a positive one. I couldn't be happier with our new Jeep and will gladly recommend this dealership to my family and friends.

Review is specifically for the parts department. Older guy with a golf looking shirt…read more My girl and I were sent to look for a part. When she called, she was treated extremely rudely. She gave a description of what she was looking for and immediately placed on hold. Someone else came on the line asking if she was helped. She said "I think so someone just took my information " and the person responded "that's not what I asked you". Wtf?? Once he did start helping her, he spoke extremely rudely, implying she didn't know what she was talking about. THEN , I called in myself and had no problem getting the part. I went in and the old guy had the audacity to bring up my girl to me. Who in TF does he think he is ????? How does he have a job ??? Old ignorant rude miserable man. Shame on you for employing this trash. I added a pic of his signature. We will be contacting you again to make sure he was fired or something.

Caruso Ford Lincoln

(834 reviews)

Great place to buy a Lincoln or have yours serviced here! Very good price and excellent service!…read more Another home of the LTPG low tire price guarantee. Always has a special going on for tires and alignment! They'll do a free vehicle check up or multi point inspection and give you a quote on any services or parts needed! Built Ford Tough!

I took my vehicle to this dealership for service, including an alignment, a 100,000-mile…read moreinspection, and diagnosis of an EVAP issue. Unfortunately, I left very disappointed with the overall quality of the work, communication, and the way my vehicle was handled. As someone currently training in the automotive field, I understand that mistakes happen and that certain repairs, especially diagnostics on a hybrid vehicle, can take additional time. However, I also understand the importance of inspecting your work and verifying that everything is correct before returning a customer's vehicle. My biggest concern was the alignment. The alignment sheet showed the measurements in the green, but when the vehicle was returned to me, the steering wheel was not properly centered. One of the main and noticeable reasons I requested the alignment was to have the vehicle tracking correctly with the steering wheel centered. I ended up having to bring the vehicle back a second time. There was some improvement afterward, but it still wasn't the level of workmanship or quality I expected from a dealership after spending approximately $3,000 on service. At that price point, I expected the vehicle to receive a higher level of attention and care. Communication was another major issue. I found myself having to call the dealership to find out whether work was being performed and what stage the vehicle was at, rather than receiving consistent updates from my service advisor. When a customer leaves a vehicle for multiple days and is spending a significant amount of money and time, I believe communication and follow-up should be a priority. I was also disappointed with the condition of my vehicle after service. This vehicle has been professionally detailed approximately once a week throughout the past year that I have owned it, so its exterior condition is something I pay close attention to. Unfortunately, I did not thoroughly inspect the exterior before leaving the dealership, which I acknowledge I should have done. At the same time, customers should reasonably expect their vehicle to be handled with care and returned in the condition in which it was received. Later, my detailing team pointed out new scratches/marks that I had not previously noticed. Fortunately, they were able to remove them, and some appeared to be consistent with surface contact rather than permanent damage. Because I did not personally witness how the marks occurred, I cannot say exactly what caused them. However, in automotive service, protective covers, fender covers, and other precautions are used when appropriate to minimize unnecessary contact with a customer's vehicle. Proper vehicle protection and care are basic parts of professional service procedures. Because I have automotive training, I understand why these precautions matter. However, a customer should not need automotive knowledge to expect this level of care. Regardless of whether someone knows what equipment or procedures are being used, every customer should be able to trust that their vehicle will be handled carefully and returned in the condition in which it was received. I chose to bring my vehicle to a Ford dealership because I expected dealership-level workmanship, attention to detail, and quality control. One of the most important things we are taught in automotive training is to verify our work before returning a vehicle to the road--not only for customer satisfaction, but also for safety. Unfortunately, I did not feel that level of attention was reflected in my experience. I gave the dealership a chance because I work approximately 10-hour shifts Monday through Saturday and then attend automotive classes for another four hours. Having professionals perform this work was supposed to save me time and give me peace of mind. Instead, I felt disappointed and disrespected by the overall experience and ended up having to make a return visit and do additional follow-up myself. I'm not writing this review to attack anyone. I'm sharing my experience because I believe customers spending their hard-earned money and time deserve good workmanship, clear communication, proper quality control, and proper care of their vehicles. I hope the dealership takes this feedback seriously and improves its inspection procedures, communication, and the care taken when handling customers' vehicles. Thank you.

Timmons Subaru

4.3

(1.3k reviews)

Thank you so much to Miguel Lopez for being so helpful, kind, and professional throughout the…read moreservice. He really tried his best to get everything done that I requested as a customer. I'm very happy with my first experience buying a new Subaru. I hope my new car will live up to the quality and reliability I've heard about from my friends. Subaru has such a great reputation, and that's why I decided to switch from Acura to Subaru. Thank you again, Miguel, for making my first Subaru-buying experience such a great one!

This rating is a special shout out to Russell Csonka from internet sales. I reached out to the…read moredealership about a car they didn't have on the lot, but Russell give me very specific details about the ordering process in case I wanted to order one to my spec. Furthermore, he invited me and my wife to come down and test drive a similar model before placing the order to confirm the trim and options we want. The entire time, there was ZERO, absolutely ZERO, pressure from him just to make a sale. He spend time answering all my questions, gave very detailed explanations, and even contacted corporate for me and looked into an issue related to my purchase. Contacted him on a Thursday about a car, went to test drive Friday, placed an order that day, and came home with the car exactly a week later. Of all the car buying experience and programs I have participated in, Russell is BY FAR, the most polite, honest, and sincere sales person my wife and I have ever interacted with. Seriously, ask for this man if you are thinking about buying. You are not going to regret it. It is an honorable mention that his son, Rusty, also works at the dealership and he helped me order the Crosstrek I bought my parents back in 2022. Another top notch sales person. This dealership is very fortunate to have this father/son team.

Cabe Toyota

Herb's Automotive

See more unrecommended reviews

(85 reviews)

Oh my! I am surprised by the amount of reviews this place has. This business needs more attention!…read moreWhere should I start... Last Friday morning (9/23/22), my car wouldn't start on my driveway. It was a work day. I called my employer that I'll show up later due to this problem. I've literally called 6 auto shops in my area and Jake (business owner) was the only person that understood my situation and squeezed me in to the first in line on top of the other 10 cars they're currently servicing. The other 5 auto shops had less cars to service and wouldn't give me the time of day. I brought my car through a towing service and his team diagnosed my car. Jake gave me the option of hovering over the techs as they run their tests and despite me being a nuisance, all of them were not only friendly but also respectful as well as telling me what these tests mean and how it'll figure out the problem. All in all, it turns out there was internal engine damage. It's a 2008 Chevy Cobalt. I've owned the vehicle for 11 years and done zero maintenance (except for oil changes). Time for a new car. As I pulled out my wallet and asked how much I need to pay for the service, Jake hooked me up and said $0. $0!!! (Maybe due to sympathy or pity but I'll take it.) I'm just a stranger to him! I'm a Navy veteran. I've lived all over the country and has been to numerous auto shops and not one of them has treated me the same way as Jake and his team did. I now own a 2013 Nissan Juke. I will definitely come to Jake for his services in the future.

I've been using herbs for years for all my commercial vehicle needs. They specialize in old car…read morerestorations but they never steer me wrong when dealing with my commercial vehicles

Big Q Auto Repair

4.3

(609 reviews)

Used Yelp's business finder to get a few quotes for my two non-working low beam headlights, and…read morethis shop stood out right away. They responded quickly, were courteous, and didn't try to tack on a diagnostic fee just to take a look. When I dropped off the car, the technician walked me through their process, starting with the bulbs before moving into any potential electrical issues (which I really appreciated.) It ended up being the simplest fix: both bulbs were burned out. They had everything replaced within a few hours. Fair pricing, clear communication, and no upselling. I'll definitely be back for future repairs. Side note- they have the cutest shop kitten. ‍

I had been here once before and had a great experience, so when my car's AT light went on…read moreunexpectedly one night I called them first thing the next morning to see if they could get it in. They said they could and gave me a timeline for working on the vehicle that matched my needs. While I appreciate them getting me in on short notice, they consistently over-promised and under-delivered on when they would be able to work on my vehicle. They were able to diagnose a couple of leaks that they thought were the problem and sent me photos to show me what they were looking at. In the past when I've left my car at this shop for work they sent over a detailed estimate before starting the work, but this time I only received the verbal estimate over the phone. I drive an old car, which isn't worth much, and I did let the person know that I wasn't interested in investing more in repairs than the vehicle is worth. As it was, the two leaks were just over $1K to fix, and I OK'd the work to begin. After fixing the first two leaks, they then came back and told me there was a third leak, which would require a more major repair to the transmission and they would have to have their transmission person (who wasn't there that weekend) send me an estimate the next day. While I understand that it's plausible that the third leak wasn't something they could have originally diagnosed, it felt a bit weird that the photo they used to show me the leak was one of the original photos they had sent before starting any work. If the leak was visible in that photo, I'm unclear why they couldn't have diagnosed it earlier. The added cost of this additional repair definitely tips the scales of worth-it/not-worth-it to repair vs replace this car, so I wish I had had all the information before deciding to make the initial repairs. Unfortunately, despite stabilizing the ATF level, fixing the leaks did not resolve the transmission issue. On a smaller scale, they didn't check or top up the tire pressure, which most mechanics I've gone to have done as a courtesy when working on my vehicle. The day after I picked up my car the tire pressure light went on, and when I checked my tires all four of them had low pressure. It's a small thing, but especially when dealing with expensive mechanical items like cars, the small things matter a lot in creating a sense of security and trust with your mechanic. They did mention that they were under new management since the last time I had been in, which may account for the different experiences.

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Janeen A.

8 days ago

Audi Long Beach Got Me What I Actually Wanted - And With Such Ease I came in thinking I knew exactly what I wanted: the newest version car for my lease renewal at a lower monthly payment. But what Joanna Valenzuela and Aram Moss did was help me quickly realize what I actually needed to see and talk through to land on the right decision. They guided me through considerations I wasn't even thinking about, so I could compare options and arrive at the final choice with real clarity and confidence. This is my third Audi and my fifth car with Fletcher Jones overall so there is a level of expectation there and they surpassed it with this experience. From the start, Joanna listened. She didn't push me toward what the dealership wanted to sell, she understood my priorities and worked backward from there. When I asked to compare several exterior and interior and feature options, she pulled up cars and photos with such ease and professionalism that I could actually compare what mattered and narrow down in real time. No pressure, no confusion. The financing piece is usually where things get messy (and usually annoying). Not here. Aram and Mustafa took what could have been complicated and turned it into something personable and calm. They made me feel like a valued customer they genuinely wanted to help. They walked me through the incentives, the terms, and navigated potential challenges, all while keeping the process relaxed and transparent. I walked out with exactly what I came for: a 2026 Q5, a monthly payment that was best case scenario and locked-in incentives. More importantly, I felt confident and extremely happy in the deal. This is my third Audi, and it will absolutely not be my last. When the time comes, I'm going back to Audi Long Beach and I'm hoping Joanna, Aram, and Mustafa will be the ones to help me through it again. That's the highest compliment I can give. Very grateful. Highly recommend if you value professionalism, honesty, and actually getting what you ask for with no "sales-y" nonsense. read more

Bilal H.

1 month ago

I had just turned in my Porsche Taycan after my lease ended and was in the market for another EV car. I did plenty of research and landed on Audi S eTron GT as my next car. I called Long Beach Audi and was accommodated immediately for a test drive. I showed up to my appointment and was greeted warmly by Chanel who helped set me up with a salesperson by the name of Bilal, one of the kindest people I've seen in all of my leasing cars days (and trust me I've had PLENTY of those). What I liked most about Bilal is his attention to MY details. He listened attentively and addressed every single concern of mine. Quite frankly, I was not planning on leasing a vehicle until end of the year but he "made me an offer that I could not refuse" (without the need for dead horses in the process lol). He was very transparent, a rarity for a cars salesman, and he made sure I was 100% comfortable with my decision. No pressure and no sales antics. After I scored the deal that I WANTED, Bilal handed me over to Mustafa in finance and this guy did not disappoint in the sense that he worked diligently to save ME money. He recommended all the protection warranties they had on the car and dissected each and every one in full detail. Never pressured, never pushed and never tricked. I typically hate this part of the deal because that's where they "try to get you" but he made sure I felt at ease and gave me ample time to consider every option (including consulting with my trusted Gemini lol). By the time it was all over, Chanel was in my car making sure my precious S eTron made it to its new home signed, sealed and delivered. I could not recommend Audi Long Beach more because they are absolutely the best of best, door to door, start to finish! read more

Terra F.

10 months ago

I don't know where to begin, that's how bad the service at this dealership is. Purchasing an over $100,000 vehicle went fine, they work hard to get the sale - THE END!! From the time you walk out, good luck ever having another good experience with this dealer. The service department is TERRIBLE, you will not get called back even after having to put in an exhausting level of effort to get help. They will pass the blame, pass the blame and pass the blame again onto each different department, each blaming the other for the terrible service, and still - no-one will call you back. I ended up using Audi Santa Ana for all my service needs and will be purchasing another Audi from them in the near future. I HIGHLY recommend going to Audi Sant Ana to purchase, you will have a great Service Team and managers get on the phone to help. They even went above and beyond to try to help me with an issue that would have been specific to having to use this dealer. My services at Audi Santa Ana and treatment even though I did not purchase my current Audi from them have been fantastic. I will NEVER use any Fletcher Jones dealership. read more

Louisa B.

9 months ago

I ordered an Audi Q8, and once it arrived the dealership attempted to sell the same vehicle to an acquaintance of ours for a higher amount while telling me my car was delayed. The car was later found hidden behind the dealership. This was documented at the time and seriously damaged my trust in this Audi dealership. To make matters worse, when we did get our Q8 the vehicle was missing the blackout package that I had ordered & paid for. The sales manager, Agnes, offered to powder coat the grill black and provide warranty coverage for the life of the vehicle under our ownership. The grill has since started chipping, something we did not expect. When we contacted Audi, the best they could offer was to spray it again. IWe now live out of state, an eight to nine hour drive each way, so this is not feasible. We asked if our local Audi dealer in Reno could honor the warranty work and they refused. We are extremely disappointed, especially given our long history of purchasing high end vehicles from this dealership, including a recent Toyota TRD Pro last year. Zero customer loyalty and service. read more

Paul F.

5 months ago

I recently purchased a brand new car from Fletcher Jones Audi and had a genuinely great experience from start to finish. My sales representative was outstanding--she was knowledgeable, never pushy, and had answers for every question I threw her way. Her calm and professional demeanor really helped put me at ease during what can be a pretty stressful process when you're searching for a car. I also had the opportunity to work with the sales manager, Chris, who was equally impressive. He was professional, easygoing, and very helpful in making sure everything went smoothly. The finance manager, Aram, was exceptional at his job. He made the process of choosing a warranty plan simple and easy to understand, without trying to push anything unnecessary. His delivery was smooth, clear, and professional, which made the final steps of the purchase feel comfortable and stress-free. Overall, the team made the entire experience feel straightforward and enjoyable. I'd absolutely recommend Fletcher Jones Audi to anyone in the market for a new vehicle. read more

Roxanne G.

1 month ago

I had a great experience at Audi Long Beach. I came in stressed about the process and a little overwhelmed. Buying a car isn't a luxury for me, it's a necessity for living in Los Angeles and for the work I do. With a busy schedule, I really needed this to go right. From the start, the team was welcoming, personable, and kind. Alejandro and Mustafa were great. They worked with me instead of talking over me, and they didn't try to push me toward something bigger or more expensive than what I actually needed. It's an Audi dealership, but I looked at a Kia they had, and I was treated with the same care, warmth, and attention I imagine any customer gets here. The space itself is beautiful and modern, but what stayed with me was how respectful and human the whole process felt. I felt like a person they wanted to help, and that made all the difference as I worked out the decision that was right for me. If you're looking for a car-buying experience where you feel like a person and not a target, I'd recommend them. Thank you to the team! read more

Abraham S.

6 months ago

I recently had my vehicle serviced at Audi Long Beach, and I couldn't be more impressed with the level of professionalism and service I received. From start to finish, the entire experience was smooth, organized, and efficient. The service team kept me informed throughout the process, and the quality of the work performed on my vehicle was excellent. It's clear they take pride in both their craftsmanship and customer care. I especially want to recognize Charles Alatorre, my service adviser. Charles was extremely knowledgeable, patient, and genuinely helpful. He took the time to thoroughly explain what was going on with my vehicle, answered all of my questions clearly, and made sure I understood the next steps. His professionalism and expertise gave me a lot of confidence and peace of mind. It's not always easy to find a dealership that combines technical skill with outstanding customer service, but Audi Long Beach truly delivers. I highly recommend them -- and especially Charles! read more

Christina C.

Elite 26

590

887

4098

9 months ago

I am absolutely thrilled with my experience at Audi Long Beach! I recently purchased my very first Audi, a beautiful Q3 in the stunning Navarra blue color, and the entire team made the process seamless and stress-free. I want to give a special shoutout to Bilal, Aram, and Chris. From the moment I first contacted them about the car, they were fantastic. They reserved the vehicle for me, sent me detailed photos and videos, and had everything ready to go when I arrived. The service was top-notch. After my test drive, they patiently walked me through all the features and specs of my new Q3, answering every question I had. They were incredibly professional and efficient throughout the whole purchase process. They even helped me take pictures with my new car and ensured every little detail was perfect before I drove off the lot. I couldn't be happier with my new car or the dealership experience. I highly recommend the Audi Long Beach team to anyone in the market for a new vehicle! read more

Olga I.

22 days ago

We had an outstanding experience at Audi Long Beach this past Sunday when we purchased our Volvo C40. From the moment we walked in, everyone made us feel welcome. The entire team was friendly, professional, and worked together seamlessly to make the buying process smooth and stress-free. A special thank you to Alejandro Moya and Victor Shaptun. They were knowledgeable, patient, honest, and genuinely cared about helping us find the right car. They answered all of our questions, never made us feel pressured, and made the whole experience enjoyable. We are extremely happy with the customer service, the vehicle, the deal we received, and the overall professionalism of the dealership. Buying a car can often be stressful, but this team made it easy and enjoyable. We highly recommend Audi Long Beach to anyone looking for an exceptional car-buying experience. Thank you, Alejandro, Victor, and the entire team! read more

Asmaa A.

5 months ago

I recently had a great car buying experience in Long Beach, and I couldn't be happier with how everything went. From start to finish, the process felt smooth and stress-free, which isn't always what you expect when shopping for a car. A big part of that positive experience was thanks to Joanna, the sales representative who helped us. She was incredibly helpful, taking the time to answer all of our questions and make sure we fully understood our options. What stood out the most was her patience. She never rushed us or made us feel pressured to make a decision. Unlike some other experiences I've had, Joanna was not pushy at all. She genuinely seemed to care about helping us find the right car rather than just making a sale. That made a huge difference and made us feel comfortable and confident throughout the entire process. read more

Y R.

11 months ago

To be honest, I had a rocky start to my lease experience at Audi Long Beach. Lease process lacked transparency in a few key areas that caused confusion and stress along the way. There were delays in communication and some important details weren't made clear upfront. That said, Moe stepped up and made sure the situation was handled. While there were bumps along the way, he consistently stayed involved and followed through to ensure everything got resolved, and I genuinely appreciate that. Whether you're leasing from Audi Long Beach or any other dealership, make sure to ask for all the details up front and document them for everyone's peace of mind. And if you do go to Audi Long Beach, you won't regret working with Moe, he'll go the extra mile to take care of his customers. Thank you, Moe! read more

Andrea Su

4 months ago

We had such a great experience at Audi Long Beach, and all credit goes to Robert Lozano. He truly went above and beyond for us, is incredibly knowledgeable, and is very genuine- you can tell by the way he carries himself! It's clear that he takes pride in helping people, not just closing a sale which makes all the difference. The whole process was efficient and smooth- we also worked with Gianni in finance who was also amazing and very personable. After the purchase was complete, Robert even stayed to show me how to set up the configuration of the car in the way that would work best for us and even let us know he is always there for us even after the sale. Incredible service!! If you ever find yourself at Audi LB- I would ABSOLUTELY recommend asking for Robert specifically. read more

Chris M.

1 year ago

I recently purchased a used car from Audi of Long Beach, and I couldn't be happier with the experience. The staff was incredibly accommodating and pleasant throughout the entire process. A special shoutout to Camila T. and Moe Y. for their outstanding service! They went above and beyond to ensure everything went smoothly and made me feel valued as a customer. Their professionalism, friendliness, and attention to detail truly stood out. If you're looking for a seamless and enjoyable car-buying experience, I highly recommend Audi of Long Beach. Thank you, Camila and Moe, for making it such a positive experience! read more

Michael C.

1 year ago

I stopped by today to check out the new Audi SQ6 and had a great experience working with Moe. He was knowledgeable, patient, and genuinely listened to what I was looking for and no pressure, just professionalism and great energy. I haven't finalized the deal yet, but I'm strongly considering it and hoping to wrap things up tomorrow. If everything lines up, I'll be driving off in my dream Audi EV thanks to Moe and the team. I'll update this review after tomorrow, hoping for a smooth close and an exciting new chapter behind the wheel of my new Audi SQ6 EV. Appreciate the vibe and service so far! read more

L R.

2 years ago

I purchased a car here back in February of this year and they promised me that they would take care of the mileage since I was trading my Q5 , they ended up not taking care of the mileage and now they are charging me for it ! They just want to make the sell ! they tell you lies once you leave the dealer ship is a different story! I should've never purchased my car here not only that the finance manager wanted me to force my co-signer signature just to make the sell ! I should've never bought it after this . They are quick to tell you to do illegal things ! Don't trust this dealership read more

Dana D.

11 months ago

I had an absolutely outstanding experience working with Robert Lozano. He took the time to answer every one of my questions thoroughly and explained every step in detail. The entire buying experience was seamless thanks to Robert's efficiency and knowledge. He went above and beyond to ensure the process was fast and hassle free. Robert's professionalism and personal touch made him an absolute pleasure to work with. If you're in the market for an Audi, I can't recommend Robert and Audi Long Beach highly enough. read more

Marisol P.

1 year ago

I recently purchased a new Audi and had the pleasure of working with Alexa. She did a out standing job explaining everything clearly and making the entire process smooth and stress-free. Alexa went above and beyond to ensure i received a great offer and felt confident in my decision. i am very happy with my new Audi and truly grateful for her excellent service. I highly recommend Alexa to anyone looking for a professional knowledgeable, and caring sales consultant. read more

Rom B.

10 months ago

Moe at Audi Long Beach is truly one of a kind! From the first moment, he treated me with kindness, patience, and genuine care. He went above and beyond to make sure I got the absolute best deal and the best service possible. It's rare to meet someone in car sales who's this honest and attentive -- Moe made the entire experience smooth, easy, and even enjoyable. If you're looking for a new car and want someone who truly has your back, go see Moe. Highly recommend! read more

James W.

28 days ago

my name James Williams and I wanna say one thing AMAZING these guys are the best I'm 43 and I never been to a dealership like this one at all in my life the people are very respectful and nice I felt like at home very friendly and walk out that dealer with a brand new audi q7 very happy with this visit I will definitely recommend anyone please go get your new Audi they will not let u go without getting u in a car thanks Audi of Long Beach read more

Lorena C.

8 months ago

I had an amazing experience at Audi Signal Hill thanks to Lalo. From start to finish, he was incredibly friendly, knowledgeable, and professional. He made our service appointment completely smooth and stress free, taking the time to explain everything clearly and making sure we were well taken care of. Customer service like this truly makes a difference. I highly recommend asking for Lalo if you're servicing your Audi, he's outstanding! read more

Audi Long Beach - car_dealers - Updated August 2026

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