This is my second time getting a car at this location and it's been great each time. This time Andrew and mustafa were amazing. They went above and beyond to make sure that I got a good deal and left satisfied. Best dealership experience ever. Great people here! read more

AMAZING CAR PURCHASE EXPERIENCE Upon arriving we were immediately greeted by Michelle, whom assisted us through out the car purchase experience. Asking our interest , showing us models , and test drives. Where we found the best option and began the process. Followed by finance manager Mustafa , who was extremely helpful and knowledgeable to find the best financial position for our purchase. He gave us his undivided attention , patience and time and made this process remarkable and pleasant. We had a great time being assisted by Mustafa. We highly recommend to come and ask for these two associates in this location read more

My experience at this dealership was outstanding. The entire team there was so great to work with, especially Robert Lozano. He is extremely knowledgeable and ensured the entire process was smooth. I'm loving my "new to me" car! read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

I honestly don't even know where to begin other than saying thank you from the bottom of my heart to Andrew, Mustafa, and Robert at Audi Long Beach Fletcher Jones. I came in dealing with a really stressful situation. I was in a car that I no longer felt safe in, and getting out of it and into something reliable felt overwhelming. From the moment I met Andrew, Mustafa, and Robert, they treated me with kindness, patience, and genuine understanding. They never made me feel like I was just another customer or another sale. They went above and beyond to help me get out of an unsafe vehicle and into a new car that I can finally feel comfortable and confident driving. They worked with me, answered all of my questions, and made an experience that could have been incredibly stressful feel so much easier. I'm genuinely grateful for the time, effort, and compassion they showed me throughout the entire process. Sometimes you meet people who simply do their job, and then there are people who truly make a difference when you need it most. Andrew, Mustafa, and Robert were those people for me. Thank you all so much for helping me get into a safe, reliable car and for making me feel taken care of every step of the way. I'll never forget the way you guys went out of your way to help me. If you're looking for a dealership where people actually care about their customers, I highly recommend Audi Long Beach Fletcher Jones You guys are truly appreciated! read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

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Mustafa and bilal were great ! Buying was easy and simple would definitely buy another car here. read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

I had a disappointing experience with the service department today. I had a 10:30 appointment and explained to my service advisor, Vince, what I needed. He told me nothing could be done today because diagnostics aren't performed on Saturdays. That part I understand. What bothered me was what happened next. I asked if I should just make another appointment and come back, and he said yes. He never offered to reschedule me while I was standing there, never apologized for the inconvenience, and let me walk out the door without making any effort to help. A simple, "Sorry we can't take care of this today. Let's get you set up for next week and make sure we get this handled," would have completely changed the experience. I've owned this Audi for two days and specifically wanted to establish a relationship with a local dealer for service going forward. Unfortunately, this first interaction made it pretty clear that customer service wasn't much of a priority. I'm disappointed, but I'm also glad I learned that early so I don't waste more time trying to build a relationship here. read more

Michelle and Chris were both phenomenal in my sales experience. They helped me with an etron that was absolutely incredible. One of the most enjoyable sales experiences I've ever had. They made everything extremely simple and were very kind throughout the entire process. I can't recommend them enough read more

This was my second time trading in and purchasing from this dealer, and somehow the experience was even better than the first. The first time I traded my 2011 S4 for a 2016 S7. This time, I traded my 2016 S7 for a 2026 RS3. The new location is amazing and the facilities are top-tier, easily on par with Mercedes down the street. My salesman Bilal was outstanding. NGL, I've bought over 10 cars in my lifetime and this was hands down the best experience I've ever had. He made the deal happen smoothly and stress-free, no hair lost in the process. That's rare. Victor was also a huge help during the test drive. He knew every feature and spec inside and out, which you don't see too often these days. It really showed their professionalism and passion. I'll definitely be back in 4 years for my next ride. Thanks, Audi LBC. read more

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Recently purchased a used A5. Worked with Bilal on the purchase. He was fantastic. In addition Chantelle assisted and Moustafa took care of finance. They were exceptional as well. Never felt pressured or uncomfortable during the process. Very happy with the car and experience. read more

I really can't think of how my Audi purchase could have gone much better. Michelle, my sales person has a genius for putting you at ease and feeling positive about your purchase. She's knowledgeable, bright and thoughtful. She has a sign on her desk that says, "Life is short...buy the car". Yeah, pretty much. Brian, the manager is a cool guy and though I pushed a bit on pricing and extras, he was fair and generous but also gently firm with what he couldn't do. Mustafa does the paperwork and made the process of signing millions of documents kinda ....nice. Michelle's assistant, whose name escapes me, is very kind too. All in all, they have something special going on at that dealership. Price and superlative customer care wins the day. read more

My overall experience at Audi Long Beach was great! Andrew was friendly and easy to communicate with! I also would like to thank Troy, Robert and Mustafa! The entire went above and beyond for me and would highly recommend them others interested in buying a new luxury car! read more

I had a great experience with Eduardo Nunez at Audi Long Beach. I took my Audi Q5 in for its annual oil maintenance, and the whole process was smooth from start to finish. Check-in was quick and easy, and he even arranged an Uber for me so I didn't have to wait around. They also completed a full inspection and even washed my car, which was a great bonus and really appreciated. Eduardo was very professional and took the time to clearly explain everything without being pushy about additional services, which I really appreciated. It made the whole experience feel honest and stress free. I'll definitely be coming back for future service and possibly even upgrading to a new Audi soon. Highly recommend asking for Eduardo if you're visiting Audi Long Beach. read more

Audi Long Beach - Audi entrance - Car Dealers Near Me - Signal Hill, California

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Fantastic experience! Mustafa and his team were very efficient in not wasting my time while providing excellent customer service. On Saturday, August 1st, we negotiated a vehicle and contract in less than two hours. That's a record for me when purchasing a vehicle. A few days later I called inquiring their policy to cancel GAP, Mustafa was not in but one of his colleges was very helpful explaining policy. I am forever thankful. read more

Wife and I had an amazing experience in purchasing a car from Brandon and Garret. Both were very helpful and professional. We were in and out of the dealership happy with no time wasted. read more

I purchased a used 2024 BMW 228i xDrive over the weekend, and I couldn't be happier. The car was in great condition, had low miles, and was undeniably reasonably priced. I had been researching online and there were 2022 models with much higher mileage that were listed for more. Michelle Rosa was wonderful throughout the whole process. She was professional and thorough, her energy was great, and she even put a bow on the car for photos! 10/10 would recommend buying your next car at Audi Long Beach. Thank you Michelle and team! read more

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I had an excellent experience with Audi of Long Beach from start to finish. I initially requested an e-price online and was pleasantly surprised when they called me almost immediately I had the pleasure of working with Alexa, who was incredibly accommodating and responsive. She would text back almost immediately every time I had a question and was even able to provide me with a full out-the-door (OTD) price via text. Since I was commuting from Ventura to Long Beach, this gave me peace of mind knowing I wasn't going to waste my time.She was clear, upfront pricing. Everything was very straightforward no hidden fees, no games, just transparency. When I arrived the next day, Alexa wasn't in, but Ruben stepped in seamlessly and was already fully up to speed on everything we had discussed. He was very helpful and made the process smooth. Chris, the sales manager, was also amazing, he personally called to confirm my appointment, was very friendly, and took the time to clearly explain the "optional contract" rules, especially since my bank hadn't been very helpful with the timeline and this was my first time purchasing a car. I ended up purchasing my car, and Arman in the finance department made that part of the process just as easy. He was knowledgeable and helpful without being pushy. I even came back two days later to drop off my check, and everyone was still just as friendly and welcoming. Overall, this was one of the easiest and most stress-free car buying experiences I've had. I truly appreciated the professionalism and great customer service from the entire team. read more

They had nice cars there but they were not messy because Audi is German and the worker want to keep German cars clean. read more

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We had the BEST experience here and would highly recommend coming here for your next new or used car purchase! We've bought our fair share of vehicles and it's always a dread walking into a dealership knowing that you'll have to deal with the haggling and hours of paperwork to finally take a car home. It is always a full day commitment which is what I expected this time too. Boy, was I wrong! We walked in and were greeted by friendly faces who helped us right away. We took the car for a test drive, our salesman Victor was extremely knowledgeable about the car (which was not an Audi by the way) and provided a ton of helpful facts. He was super patient with us too considering we took a few wrong turns. Got back to the dealership and talked prices with no haggling and sleezy salesman pitches. It was as straightforward as anyone could hope for!! He had great manners and was attentive to us throughout the whole process. The dealership facility itself was nice and convenient. Brian Champagne (the Sales GM) walked around greeting people, which is absolutely unheard of. Usually the GMs are hiding from everyone! We were in and out in about an hour! I couldn't believe it. If I have to buy another car again I will be check to see what this dealership has in stock first! read more

I traded in my previous Q5 for a new Q5 and the experience couldn't have been more seamless and fast. Carmen and Chris and the team executed the transaction and helped to answer all of my questions. No concerns as all went very smoothly. I'm loving my Q5 and everyone in the area should take advantage of this dealership and team of ptofessionals. Michael read more

I recently leased an Audi Q5 from Audi Long Beach, and the entire experience exceeded my expectations from start to finish. A huge thank you to Brian Champagne, Ron Narayan, Chris Bland, and my sales consultant, Joanna Valenzuela, for making the process so smooth and enjoyable. Not only did they provide me with a fantastic lease deal, but they also took the time to understand my budget and helped me get into a beautiful vehicle that fit exactly what I was looking for. What truly sets Audi Long Beach apart is their commitment to customer service after the sale. About a month after taking delivery, I received my license plates and stopped by the dealership. Without hesitation, they provided OEM license plate screws that fit perfectly and eliminated the rattling I had been hearing from the plate frame. Shortly thereafter, I noticed what I believed might be paint damage on the vehicle. Rather than dismissing my concerns, the team remained calm, professional, and reassuring throughout the entire process. They brought the vehicle into the service bay, had their detail team inspect it, and ultimately polished out the blemish completely, free of charge. The paint was perfectly fine, and they handled the situation with patience, professionalism, and genuine care. It's easy to find a dealership that can sell you a car. It's much harder to find one that continues to treat you like a valued customer after you've signed the paperwork. Audi Long Beach has done exactly that. I leased my Q5 just a month ago, and I can already say that I look forward to returning in 36 months when my lease is up to get my next Audi. I cannot recommend Audi Long Beach highly enough. If you're in the market for an Audi, give them a chance--they will work with your budget, treat you with respect, and help you find the perfect vehicle. Five stars all around. read more

If you are looking for honest ,knowledgeable and fantastic service you find it anywhere else. The team at Audi of Long Beach have been on board for quite sometime and know what it takes to service the customer in a timely fashion. Great Customer Service read more

My sales consultant, Victor Shaptun was very knowledgeable about the vehicle I was interested in (A5). He was also very patient. He helped me find the perfect car. Then he and his manager Chris helped me find the best financing option. When they handed me off to Finance, Aram Moss was easy to work with. No pressure for extras, and he answered all the of the questions I had and a few I didn't think to ask. Rey professional and patient. I had to read ALL of the fine print before signing anything. read more

Thank you lalo for the great experience at Audi service department . Thank you for guiding me and most importantly the great deal you gave me on my tires .. highly recommend this place and lalo !!! read more

Purchased my third Audi Q5 from Audi FJ recently and i will continue to come back, shoutout salesperson Robert Lozano for taking care of me . read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

Be very cautious buying a used car from Fletcher Jones. I purchased a 2015 Volvo XC60 from Audi Long Beach and within the same month it developed a serious engine oil consumption defect--a problem the manufacturer is well aware of. The GM refused to repair it and instead offered a lower value trade where I would have to pay the difference, plus new taxes, title, and registration, with no credit for the thousands I already spent proving the issue. Worst of all, the GM admitted they would just send the car to auction, knowingly passing the problem on to someone else. That is dishonest and unethical. Add in the binding arbitration agreement they make you sign, and buyers have little recourse. Fletcher Jones is not a name you can trust when it comes to used cars. read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

My daughter purchased a 2023 Range Rover with 14,353 miles from Fletcher Jones Audi Long Beach. From day one, the brakes shook. She recently had it inspected at Range Rover Newport Beach (at only 18,000 miles--she's only driven about 3,500 miles), and the technician confirmed the rotors are warped. That is a serious safety defect. I contacted Audi long Beach Fletcher Jones and asked for the inspection report they supposedly performed before selling the car. The sales manager, Mr. Dwight, checked with the GM and came back saying they would not provide it. Even in writing, their email confirmed: "we cannot send the inspection report." Instead, they offered only to "discuss it" if we came in. That's evasive. What are they hiding? Under California Vehicle Code §24007(a)(1), it is illegal for a dealer to sell a used vehicle that is not in compliance with safety standards. Brakes and rotors fall under Division 12 equipment requirements, which require that all safety equipment be in proper working condition at the time of sale. Selling a car with warped rotors is not just bad business--it's a violation of consumer protection laws. Fletcher Jones positions itself as a premium dealer with higher prices for "peace of mind." Instead, they sold an unsafe vehicle and then refused transparency when confronted. That is unacceptable, unsafe, and in violation of California law. If you value your safety and honesty from a dealership, avoid Audi Long Beach Fletcher Jones. read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

What a fantastic experience! I was looking for a used car that was a newer model, so I came in to try an Audi Q5 that was in the lot. Alex Moya, one of Long Beach's Audi's newest team members, was quick to assist me with everything I was looking for. I can't be happier with my purchase and the level of service I was met with at this Audi dealership. Mustafa, an experienced financial manager, made the usual grueling process of the paperwork behind buying a car a breeze. I felt very comfortable in the presence of these professionals and proud to be part of the Audi family now. This dealership has an awesome selection of cars and honest, hard working pros stationed there. Go ahead and scope out your new ride on their website. read more

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Amazing customer service as well as getting my vehicle maintained in a timely manner. Lalo does a fantastic job keeping me informed of my vehicle's needs, and listen attentively to any concerns I may have. I always appreciate the video inspections of the work performed and the upcoming work that may be needed. I never feel pressured to get things fix. read more

This is a great dealership. Everyone is very pleasant and professional. Shout out to Juan Ibarra in Service! I needed new tires and brakes for my 2019 Audi A4. Competitive price and excellent service. Very happy. They were also great about providing a complimentary Uber and then a loaner when my car needed to stay for a bit longer. Also had an extended diagnosis for a sound in my left front wheel. The technicians were very thorough, testing, re-testing and inspecting to determine the issue. Repair is still pending as part needs to be ordered from Germany! Would recommend this dealership. read more

Anyone needing service at Audi should go ask for Lalo... he is in service dept. and is a pleasure to work with! Awesome experience and great service. Thank you Lalo much appreciate you! read more

Bait and switch? I don't trust the prices they advertise. They advertised a car at a great price but after spending 45 minutes driving up I get a phone call saying "they got the wrong trim level" which sounded like BS because it was already a low trim level and that car at any trim level would go for more than what they advertised. They said they will not honor the advertised price and they have a disclaimer on the website that they don't guarantee prices and they can switch them whenever they want. It's a joke. I hope the BBB and federal consumer protection does something about this practice. If they change prices on you I don't recommend buying anything because you would be fueling these unsavory business practices. read more

After purchasing 4 Audi's in 2025, 4 others from 2013 - 2024, I would NOT recommend these vehicles. depreciation is terrible, MMI technology is terrific. Sales people are great. Service people are great. They're hands are tied with the Audi line ups. read more

I wanna give a huge shoutout to service advisor Juan Ibarra for assisting with my Audi a3 getting service done for an oil leak and as well updating me on the status of vehicle repairs and sending me out in a uber when i drop off the vehicle as when picking up the car I recommend asking him for your Audi service needs, I also love how they washed my car looks super shiny Update: Since Saturday lalo has been my service advisor and has been so much help assisting me in recent car problems I had No wonder he's the service manager because he does an excellent job also he keep me in the loop on what's going on my vehicle I only take my Audi to F.J because they provide the top notch service and finally they still wash your car before handling over your keys read more

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Just had the worst experience at Audi in Long Beach. I dropped my car off at 9:45 AM and was unable to get in touch with my advisor all day and was not compensated in anyway for the lack of professional and communication for the repairs that were needed. I had been getting my car serviced since 2017 at Audi in Long Beach but will be looking for a mechanic outside of Audi to service my car from now on. Was very disappointed with the ghosting I experienced today. read more

I've never had a dealership provide a complete video of the service performed on my car--this was incredibly impressive. The level of transparency and care really stood out. I was so pleased with the experience that I purchased a 2026 Audi Q5 Sport on April 30, 2026, and also had my 2025 Audi Q5 Sport serviced on June 4, 2026. Both the sales and service teams have been absolutely amazing. Thank you for providing such outstanding customer care! Beverly M. read more

I received an absolutely stellar deal on my 2023 Q5 Premium Plus ! Robert, my Salesperson , Ayush (Sales Assistant), and Aram (finance) are top tier professionals. I noticed a discrepancy with some of the information in the listing, when I brought it to Robert's attention, they honored the discrepancy in my favor. My transaction could have not gone any better! The car had 1 owner and it was purchased and serviced ONLY at Audi of Long Beach. The service was impeccable. read more

Great honest dealer that looks out for the customer. Very professional and helpful! Competitive price with excellent service. read more

Eduardo Nunez , has been the most friendly and helpful person, anytime I have needed help no matter how big or small he has been there to help or point me in the right direction, very much appreciated. read more

Ruben was incredibly friendly, knowledgeable, and helpful. Wonderful buying experience all around!

This is the second car I've leased through Audi Long Beach and it was a very smooth process. Bilal worked with me for months until we found the perfect deal. He was always so friendly and funny, I appreciated how patient he was with me. Chanel and Brian were also great to work with! read more