I had a great experience with the service department at Audi Long Beach. The team was professional, efficient, and easy to work with from start to finish. Communication was clear, the process was smooth, and my car was ready on time. It's clear they care about both quality work and customer service. I'd definitely recommend them and will be back for future service! read more

I had an excellent experience with Audi of Long Beach from start to finish. I initially requested an e-price online and was pleasantly surprised when they called me almost immediately I had the pleasure of working with Alexa, who was incredibly accommodating and responsive. She would text back almost immediately every time I had a question and was even able to provide me with a full out-the-door (OTD) price via text. Since I was commuting from Ventura to Long Beach, this gave me peace of mind knowing I wasn't going to waste my time.She was clear, upfront pricing. Everything was very straightforward no hidden fees, no games, just transparency. When I arrived the next day, Alexa wasn't in, but Ruben stepped in seamlessly and was already fully up to speed on everything we had discussed. He was very helpful and made the process smooth. Chris, the sales manager, was also amazing, he personally called to confirm my appointment, was very friendly, and took the time to clearly explain the "optional contract" rules, especially since my bank hadn't been very helpful with the timeline and this was my first time purchasing a car. I ended up purchasing my car, and Arman in the finance department made that part of the process just as easy. He was knowledgeable and helpful without being pushy. I even came back two days later to drop off my check, and everyone was still just as friendly and welcoming. Overall, this was one of the easiest and most stress-free car buying experiences I've had. I truly appreciated the professionalism and great customer service from the entire team. read more

I had a great experience with Eduardo Nunez at Audi Long Beach. I took my Audi Q5 in for its annual oil maintenance, and the whole process was smooth from start to finish. Check-in was quick and easy, and he even arranged an Uber for me so I didn't have to wait around. They also completed a full inspection and even washed my car, which was a great bonus and really appreciated. Eduardo was very professional and took the time to clearly explain everything without being pushy about additional services, which I really appreciated. It made the whole experience feel honest and stress free. I'll definitely be coming back for future service and possibly even upgrading to a new Audi soon. Highly recommend asking for Eduardo if you're visiting Audi Long Beach. read more

Audi Long Beach - Audi entrance - Car Dealers Near Me - Signal Hill, California

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This was my second time trading in and purchasing from this dealer, and somehow the experience was even better than the first. The first time I traded my 2011 S4 for a 2016 S7. This time, I traded my 2016 S7 for a 2026 RS3. The new location is amazing and the facilities are top-tier, easily on par with Mercedes down the street. My salesman Bilal was outstanding. NGL, I've bought over 10 cars in my lifetime and this was hands down the best experience I've ever had. He made the deal happen smoothly and stress-free, no hair lost in the process. That's rare. Victor was also a huge help during the test drive. He knew every feature and spec inside and out, which you don't see too often these days. It really showed their professionalism and passion. I'll definitely be back in 4 years for my next ride. Thanks, Audi LBC. read more

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I traded in my previous Q5 for a new Q5 and the experience couldn't have been more seamless and fast. Carmen and Chris and the team executed the transaction and helped to answer all of my questions. No concerns as all went very smoothly. I'm loving my Q5 and everyone in the area should take advantage of this dealership and team of ptofessionals. Michael read more

They had nice cars there but they were not messy because Audi is German and the worker want to keep German cars clean. read more

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If you are looking for honest ,knowledgeable and fantastic service you find it anywhere else. The team at Audi of Long Beach have been on board for quite sometime and know what it takes to service the customer in a timely fashion. Great Customer Service read more

I purchased a used 2024 BMW 228i xDrive over the weekend, and I couldn't be happier. The car was in great condition, had low miles, and was undeniably reasonably priced. I had been researching online and there were 2022 models with much higher mileage that were listed for more. Michelle Rosa was wonderful throughout the whole process. She was professional and thorough, her energy was great, and she even put a bow on the car for photos! 10/10 would recommend buying your next car at Audi Long Beach. Thank you Michelle and team! read more

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I had the most amazing experience at Audi Long Beach, especially when working with Robert who helped me find the perfect car and Aram who did all the financing for the car. From walking through the front door and leaving with the keys to the first car I have now purchased on my own (a beautiful Audi Q5), Robert and Aram made this the best experience possible. They were honest, kind, and funny which made it so much more fun, and they helped me make the best decision for where I am in my life and not just trying to upsell me. I will most definitely be returning when buying my next car down the line and look forward to working with Robert and Aram again! read more

Be very cautious buying a used car from Fletcher Jones. I purchased a 2015 Volvo XC60 from Audi Long Beach and within the same month it developed a serious engine oil consumption defect--a problem the manufacturer is well aware of. The GM refused to repair it and instead offered a lower value trade where I would have to pay the difference, plus new taxes, title, and registration, with no credit for the thousands I already spent proving the issue. Worst of all, the GM admitted they would just send the car to auction, knowingly passing the problem on to someone else. That is dishonest and unethical. Add in the binding arbitration agreement they make you sign, and buyers have little recourse. Fletcher Jones is not a name you can trust when it comes to used cars. read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

Ruben was incredibly friendly, knowledgeable, and helpful. Wonderful buying experience all around!

My daughter purchased a 2023 Range Rover with 14,353 miles from Fletcher Jones Audi Long Beach. From day one, the brakes shook. She recently had it inspected at Range Rover Newport Beach (at only 18,000 miles--she's only driven about 3,500 miles), and the technician confirmed the rotors are warped. That is a serious safety defect. I contacted Audi long Beach Fletcher Jones and asked for the inspection report they supposedly performed before selling the car. The sales manager, Mr. Dwight, checked with the GM and came back saying they would not provide it. Even in writing, their email confirmed: "we cannot send the inspection report." Instead, they offered only to "discuss it" if we came in. That's evasive. What are they hiding? Under California Vehicle Code §24007(a)(1), it is illegal for a dealer to sell a used vehicle that is not in compliance with safety standards. Brakes and rotors fall under Division 12 equipment requirements, which require that all safety equipment be in proper working condition at the time of sale. Selling a car with warped rotors is not just bad business--it's a violation of consumer protection laws. Fletcher Jones positions itself as a premium dealer with higher prices for "peace of mind." Instead, they sold an unsafe vehicle and then refused transparency when confronted. That is unacceptable, unsafe, and in violation of California law. If you value your safety and honesty from a dealership, avoid Audi Long Beach Fletcher Jones. read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

Audi Long Beach is my preferred dealer. They have an extremely friendly and charming staff and have always provided me with exceptional service. read more

Great honest dealer that looks out for the customer. Very professional and helpful! Competitive price with excellent service. read more

Great customer service. I have been a loyal customer for over 13years! My service advisor Charles has always provided me with the best service and is always there to answer any questions or concerns I may have. read more

Bait and switch? I don't trust the prices they advertise. They advertised a car at a great price but after spending 45 minutes driving up I get a phone call saying "they got the wrong trim level" which sounded like BS because it was already a low trim level and that car at any trim level would go for more than what they advertised. They said they will not honor the advertised price and they have a disclaimer on the website that they don't guarantee prices and they can switch them whenever they want. It's a joke. I hope the BBB and federal consumer protection does something about this practice. If they change prices on you I don't recommend buying anything because you would be fueling these unsavory business practices. read more

I wanna give a huge shoutout to service advisor Juan Ibarra for assisting with my Audi a3 getting service done for an oil leak and as well updating me on the status of vehicle repairs and sending me out in a uber when i drop off the vehicle as when picking up the car I recommend asking him for your Audi service needs, I also love how they washed my car looks super shiny Update: Since Saturday lalo has been my service advisor and has been so much help assisting me in recent car problems I had No wonder he's the service manager because he does an excellent job also he keep me in the loop on what's going on my vehicle I only take my Audi to F.J because they provide the top notch service and finally they still wash your car before handling over your keys read more

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So today I had a misfire in one of my cylinders number five. So I drove from Huntington Beach to Long Beach to pick up a new coil pack from the dealer full price from the dealer. I limped my SUV over there paid for the part online picked it up and left when I got home to take pictures of the part to show my GF that I'll be fixing my SUV in excitement. I noticed they were dirty and on further inspection looked quite used. There was dust all over the black part of the boot, and there was grease on the sides of the top as well as marks where the plug was indicating that it was plugged in. The dust alone indicated to me that it was obviously not in a box sealed because how would dusk get on it? How would grease get on it? This is a clearly used part after getting home and barely making it to the dealer wasting gas and time I called them and talked to the Parts manager. He kind of didn't believe me that it was used, which I'm sure people try to scam them all the time, but I insisted and asked him if he could have a delivery driver today or tomorrow exchange it for me so that I don't have to go all the way back because they wasted my time sewing me a used part. He said no they don't do that and basically said it's tough. SHI and I needed to bring the part back on my own dime and time. Which is absolutely unacceptable from an Audi dealership of all places. So I went back in and even brought my SQ5 so if anyone question that I tried to switch the part, I could show them all my other coils which are quite old to prove that I didn't swap one of my used coils with one of their new ones. When I came in, I talked to the, general manager, Addi Mimi who took me into his office, was very polite to me, took the part over to the parts department came back with the box that they came in. He made it sound like he was going to be doing me a huge solid and to leave them good reviews for simply exchanging the part, which is the very least of what I would expect no discount no hat no I'm sorry nothing he just explained that they all look like that. Proceeded to show me all the other ones, which all looked sparkling brand new so that's it. He just exchanged it wasted my gas and my time driving back-and-forth twice. Here are the pictures attached below. The first set of pictures is of the first part that I got and the second set of pictures is the new one that they exchanged me for there's a pretty obvious difference a brand new part doesn't get grease and wear on it and dust like that so unfortunately, I cannot endorse this company and I will never buy parts from them or a car from them ever again if this is how they handle business. read more

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I just wanted to take a moment to thank "Bilal Setabouha" at "Audi Long Beach". They were incredibly professional, friendly, and truly made my experience enjoyable. I really appreciated their helpfulness and the time they took to ensure I had all the information I needed. It's rare to encounter such excellent customer service, and I just wanted to make sure they know how much I appreciated it! Thank you again Bilal. I also want to Thank "Victor Shaptun" and "Aram Moss". If you're ever in the market for a new or used car, be sure to reach out to Bilal. He'll take great care of you!! read more

Very positive experience buying a car from Audi Long Beach. The entire group was helpful and friendly, but Joanna deserves special recognition. I would happily buy from this dealership again. read more

This was my first time purchasing a used car, and I had a great experience. Carmen was very kind and attentive throughout the long process, making sure I had water and snacks and checking in on me regularly. She made everything feel much more comfortable. The manager and other staff at Audi were also friendly and professional. Overall, I'm very happy with my experience. read more

Carmen was great! She was extremely helpful, understanding and gave us a great deal! Would definitely recommend! read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

Be careful of the finance department. I regretted my purchase from this location. They "resolved" it but it took a lot of stress on my part.

New location off cherry, definitely a bigger location , waiting area as well with tables and plenty of chairs and coffee area had came for an oil change and was able to get some work done with my laptop comfortably . My advisor was Lalo , amazing advisor very friendly and professional ! Answered all my questions and kept me updated , had a small issue after my appointment and he took care of that with the upmost care ! Definitely ask for Lalo to deal with any of your maintenance or repairs ! read more

What a day! Audi Long Beach was amazing. Our sales man, Zaid, couldn't have been better. Patient, transparent, knowledgeable, and the whole staff was accommodating, friendly and helpful. We got a fantastic deal both on the purchase and the trade. This is our second Audi and it's seeming like it won't be the last. Thank you all! read more

Audi Long Beach - '25 Audi Q7 - Car Dealers Near Me - Signal Hill, California

Phenomenal used car buying experience at Audi Long Beach. Ruben was the ideal sales rep. He took a lot of time with me over the phone talking through my vehicle options, working with me on pricing, and just listening as I talked through different ideas on the car buying process. The in-person appointment was smooth and easy. Would highly recommend working with Ruben and Audi Long Beach anytime! read more

Working with Ruben was genuinely one of the best car-buying experiences I've had. He was straightforward, honest, and never made me feel pressured. What stood out most was how much he respected my time, which is rare in this process. If you're looking for someone who will actually listen and make the whole thing easy, ask for Ruben Carbajal. I'll absolutely be back when it's time for my next one, and I'd recommend him to anyone without hesitation read more

Ok thanks AUDI for responding to my initial review! I decided to take a step further and post a pic of me and the Audi I had and sold! I loved that car tho! It's solid as a rock! Fast! My dad has a 2016-2017 Audi S coupe and it's super fast and clean! White and black. He swears by Audi. He's had a few Audis. So has my mom. But the year I had 2013, the pistons (engine) was giving out at 160k. So it was always asking to be topped off with oil like every so often and I was driving the car for Lyft. So I was putting some miles on it. I got it at 130k miles. So I did buy a Honda for rideshare purposes but it got totaled yesterday so I probably will be buying another car! Up in the air right now :) I posted some pics of me and my love for cars! Either way it goes, Audi is good for driving to work and back and to run errands and stuff like that but not for rideshare! read more

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Bilal did a great job at making my first time purchasing a car a very seamless experience! He and the other managers worked to get a payment I was comfortable with and was so accommodating - he even drove down to San Diego to get physical signatures from my co-signer! I arrived to pick up my new car and it was all set up with a bow, Bilal even offered to take photos of me with it. Im so happy with my new Audi Q3 and grateful to Bilal and Audi Long Beach for a great experience, thank you guys! read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

Okay- let me start out by saying from the time I bought my car with Robert in Sales to having to deal with service, amazing, amazing, amazing. Every single person in that dealer I came into contact with was helpful and attentive. I appreciated that as I was going through a rough time. Lalo, my service advisor is so kind-he goes above and beyond to provide the Audi experience. I also got a chance to deal with Charles and Mando at different times when Lalo was unavailable. You buy Audi because you expect first class experience. This is what I get consistently. So thankful for these gentleman for accommodating me and making the service process smooth!!! read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

I had regular 50000 miles yearly service here and they urgently recommended to replace parts totaling almost $5k, I asked the customer service rep last time I brought for service my car was in top shape. I went for second opinion to a well-known reputable auto service shop, and they said whatever the dealer recommended were mostly not necessary and the only I had to replace a was a minor part which totaled less than $1k. Not so honest! read more

Amazing service department! Charles, Jacob, Gabriel - really came thru for me when my car broke down in the freeway. Highly recommend Audi Long Beach Signal Hill! Thank you! read more

The whole team there is very professional, but my service advisor shines! Charles is the best. He has been working with me for the last 12 years on my two Audis and I've never appreciated him more during my last service. My car was in the shop for a while and he kept me informed and was very accommodating. The car is running great now and I love the Audi Long Beach experience! Thank you Charles! read more

The service was excellent at Audi. Lalo was very helpful and George did an amazing inspection of my car. I loved seeing a video of the service. I recommend Audi Long Beach highly! read more

I've been to several Audi Dealerships in Southern California, this specific location has the guy you'll want to deal with for your service and repairs. His name is Lalo, always go above and beyond on every concern I have for my vehicle. Thank you Sir! read more

My recent experience with the Audi service department -- specifically the loaner vehicle process -- was extremely disappointing and frankly unethical. The morning after receiving the loaner, a low‑pressure tire warning came on while I was driving to work. I immediately notified Audi service. When I returned the loaner, I was told two days later that a nail had been found in the tire and that I would be charged $459 for a replacement. Despite explaining that the sales manager had instructed me to keep the car an extra day because he was off, the service department told me there was "nothing they could do" and charged my card without any further discussion. A tire warning appearing the very next morning strongly suggests the issue existed before I ever drove the vehicle, which makes this charge feel completely unjustified. The lack of communication between departments, the refusal to investigate the situation fairly, and the decision to charge my card without resolution reflect very poorly on this dealership. I expected far better from Audi. This experience has left me extremely disappointed and questioning whether I can trust this location with my vehicle in the future. read more

Just wanted to chime in on my experience with Long Beach Audi and purchasing a used car. I was looking for my daughter's first car and trying to keep it to a reasonable price point. Audi of Long Beach was one of many dealers with used models and the one I was looking at was likely the cheapest car on their used lot. Moe Yaghan was my salesperson who had the car ready at the front for me to test drive. They have much higher-end cars, and it was good to be treated as if I were buying a more expensive car. They were firm on the price, so I kept searching at other dealerships. The experience at Audi Long Beach with Moe made me rethink going to dealers where you are just a sales quota entry for the day. I went back to Moe and purchased the car and Tamer in finance offered me a extended warranty but no nitrogen for tires or undercoating. When I declined, I did not feel like I was at a timeshare sales event as he moved on and finished the transaction quickly. I may have saved a few hundred dollars somewhere else but the service I received was well worth the purported savings from somewhere else. Upon returning home at night it was evident that one of the headlights was not working. I emailed Moe, who on his day off forwarded my concern to Chris, the sales manager, who called me at the same hour! He accommodated me by asking me to come down and Remy, the service manager (another top-notch guy) who did not make me wait and fixed the issue. I thought ok this car was sold as-is is but these guys stepped up and made it right without any fuss! I know this may sound like a buddy of the dealership writing this review, as I often wonder about glowing reviews. This is my story, and as an Audi lover, I am looking to get out of my BMW and into an Audi soon, and I will wait till Moe and Chris have the right car for me!I went back to Moe and purchased the car, and Tamer in finance offered me an extended warranty but no nitrogen for tires or undercoating. read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California

Ruben Carbajal was our sales assistant. He was extremely personable, knowledgeable, and friendly. He made purchasing our Jeep Compass Latitude a pleasure. read more

Ruben was amazing from customer service to being knowledgeable about the vehicle and the features. Any time I visit Audi Long Beach he is my go to. Very kind and listens to detail. read more

This was genuinely the BEST car buying/leasing experience I have ever had. Every single person I spoke to/met with was so kind, understanding, and applied ZERO pressure. I felt like I was dealing with friends who've known me for years. Aside from the customer service, the dealership itself is absolutely stunning, clean, and well stocked with snacks and beverages. A+++. HUGE shoutout to both sales managers, Alexa (didn't catch her last name), Don (finance), and ESPECIALLY Daniel Serbanoiu (my sales associate), and many more. Daniel S. went above and beyond to make the experience more than satisfactory. He's a great sales person, but also just an overall amazing human being. He knows everything there is to know about cars - he's already been a great resource to me just a day after I got the car. You all are truly lucky to have him. Thank you for cutting me such an amazing deal on my new Q4 e-tron - you have an Audi customer for LIFE. I will refer everyone I know to you all. Cheers! read more

Audi Long Beach - Car Dealers Near Me - Signal Hill, California