I'm so happy and impressed with the service at Boulevard Cadillac. The staff is friendly, professional, and very attentive. We specially want to thank our service adviser AMEED. He takes his time to explain everything clearly, answers all our questions, and makes sure we feel confident about the service being done. It's hard to find a dealership that truly values customer service, but AMEED's team goes above and beyond. I live far, but continue to go back to Boulevard Cadillac because we trust them and we know they care. We highly recommend them to anyone looking for reliable and trustworthy service. I highly recommend this service dealership, and if you can, ask for Ameed -- he's the best! Thank you Ameed and thank you Boulevard Cadillac read more

I'm getting up there in my 60s and I was introduced verbally to the owner Ron who was an amazing guy who is always taking great care of my needs great pricing no dealer markups. He was an amazing gentleman but the new management you've got to watch everything these days and I went in for some warranty issues. We're not handled and I'm gonna leave it at that. It said to see the change but part of life EY. read more

After my experience at this dealer yesterday I feel like I have to write this review. The buying experience for many people is unsavory, riddled with anxiety and pressure filled sales tactics. Our salesman David was none of those things. From initial contact, to him showing us the vehicle, he was nothing but cordial, funny, and informative. Although we couldn't come to an agreement on the particular vehicle and didn't end up purchasing, David remained just as welcoming as when we started the process. We also met with his Sales manager, James, and he was a pleasure to work with at all. read more

Outstanding Customer Service: I had the pleasure of working with Ameed Hussein, Service Advisor, and I cannot thank him enough for the support he gave me throughout my entire vehicle repair process. From start to finish, Ameed was incredibly communicative, patient, and thorough in explaining every step. Even though AAA caused the damage and made things difficult, Ameed went above and beyond to coordinate everything with my vehicle warranty so the repairs could be handled properly. What stood out the most was how much he took the time to educate me on the process, making sure I felt informed and reassured instead of overwhelmed. He truly advocated for me and made a stressful situation so much more manageable. I am extremely grateful for his professionalism, dedication, and kindness. If you ever find yourself needing someone who will genuinely look out for you and guide you through the repair and warranty process, Ameed is the one you want by your side. read more

We've had our Cadillac for two weeks now and we love it! We purchased a 2024 XT5, and it's amazing! Even more amazing than the car, is the personnel at Boulevard Cadillac. Our salesman Alex was very friendly and professional when we were looking at the cars. Tom the manager, keeps the place running on all cylinders (no pun intended) and the atmosphere pleasant. Paul the financial professional, is just that. A professional, and nice guy too! We consider them all friends now! The people in the service department are also great! Michelle, who coordinates the appointments is a delight to talk with on the phone. We are very happy with our car and with everyone at this dealership. read more

Boulevard Cadillac - 2024 Cadillac XT5 - Car Dealers Near Me - Signal Hill, California

Service was fast. Troy at the body shop was particularly helpful. He personally removed some small scratches on my car, which negated the need for me to get quotes to replace parts. read more

Amazing inventory! We knew what we wanted but inventory has been tough. My husband and I went to two different dealerships before heading to visit our Salesman Fernando. They assisted and gave us a great deal. Alfred took the best care of us! We purchased the extended warranty that Alfred Diaz recommended and us signing paperwork was actually a pleasure. Great conversations, stories and laughter. Honestly, Alfred should be a salesman. Great customer service from him and I would like to thank them both for their service! read more

Boulevard Cadillac - At the desk of Alfred Diaz - Car Dealers Near Me - Signal Hill, California

If you're looking g goor a great deal visit Boulevard Cadillac. The staff are friendly and down to earth. The managers Tom and Paul are on site to answer any question you may have. I was very impressed with there sales team Jim Rubin Jayden Phil Armen and Alfred are patient with people looking reasonable good deal. Just let them what you're looking for. Im sure they will give you guidance in any of the vehicle they have. The finance department really provides you with purchase finance options ask to speak with Paul or Albert in finance. Overall great Team and Service. If you call to set up possible appointment or have questions the receptionist Lourdes is very professional, friendly and will connect make sure you speak to the right person. read more

Went in looking to get into a new car and got help from David Howe he was very helpful and made the entire process super simple and easy. Would highly recommend asking for David if you are looking to have a good experience at a dealership. read more

Boulevard Cadillac - Car Dealers Near Me - Signal Hill, California

Thomas Woolsey is such an ABSOLUTE PLEASURE to work with, I had to write a review. There's so much that goes into buying a car today ---- especially an electric car, and the Cadillac electrics have features I have never seen anywhere else: a Drowsey setting, to help the driver deal with (well, you know) I'm not a fan of car shopping. Usually its a high pressure, haggle-til you cave, and then sit there for hours even if you are secure with your financing. But this man, with his lead, Paul, run a great shoppe and we were so appreciative of the breadth of his knowledge -- it was the best of the best and here I am writing a review because of it. Tesla may have SEXY, but we far prefer Cadillac's LOVE (Lyriq, Optic, Vistiq, Escalade) read more

Drove to dealership to compare two different models of cars. After determining that I didnt like the Optiq, I saw a Lyriq that was an interesting color. I had already confimed a deal in writing on a Lyriq at a different dealership, I simply asked the salesperson if it were possible to match the deal that the other dealership was offering on the same vehicle, same price but a different color. A simple yes or no would have sufficed. What ensued was typical unscrupulous behavior from a car salesperson. After him going in and out of the office of the finance manager and then agreeing to match the deal, he asked to run my credit and for other personal info. After running my credit he stated that he could not process the deal at the agreed upon price. He said that he and the finance dept made a mistake and that the deal would end up costing me more. Well since I can qualify for and obtain a vehicle from any dealership of my choice, I would have simply gone elsewhere had he said that the deal wasn't possible. This salesperson named Jim had already made a hard inquiry into my credit after assuring me that he would do this deal. This unnecessary hard inquiry will probably remain on my credit profile for two years. This bait and switch tactic is very lowbrow and worthy of a letter to the Federal Trade Commision and the Better Business Bureau. Needless to say, I will conduct business elsewhere. Customers should be able to expect honesty and factual information. read more

I would do a no star or negative star if I could. Boulevard Cadillac used to be good. Now, I just had transmission fluid flush service done and Boulevard Cadillac said that I DIDN'T need a transmission fluid flush but I needed a new transmission for over $6,000+. I asked them to do the transmission fluid flush service, they said they did and they charged me $400+ with the diagnostic charge. I got a second opinion from another shop and all I needed was the transmission fluid flush service. I had the transmission fluid flush service done where I got the second opinion from and my transmission worked perfectly fine after. No need for a new transmission. Only a $300+ flush. This needs to be known about Boulevard Cadillac. read more

Boulevard Cadillac - Repair Estimate - Car Dealers Near Me - Signal Hill, California

Extremely pleased with the level of service provided by the sales team - Aldo and Paul! I had a ton of questions and they were very patient and understanding. Negotiation and signing process was seamless. Highly recommend Boulevard! read more

Boulevard Cadillac - Love Boulevard and my new ride!!!! - Car Dealers Near Me - Signal Hill, California

Great customer service, Ahmad is amazing. He really went above and beyond to assist me with my Cadillac today. I was in and out in a hour. Thanks!! read more

Arcee was great from the beginning. I was hesitant about bringing my car in for service because of pricing concerns, but he took the time to break down what needed to be done now and what could wait. It really felt personal--like he wasn't just trying to make a sale, but genuinely wanted to help me out. He explained the importance of each service in a way I could understand, which gave me peace of mind and built trust. Highly recommend! read more

Ivan is such a very courteous and very informative service advisor I enjoyed the service that I was given for my first visit at Boulevard, I will be coming back for my future services and I also want to thank the service managers for being very welcoming I very much enjoyed my first visit! read more

Bought a truck this past weekend from Tim Sullivan. What a wonderful experience! Tim was very friendly and relaxed. We had a great test drive, and during every step of the process Tim was transparent and made sure all of our questions and concerns were fully addressed. I'll be coming back when the time comes for another vehicle. read more

I am so pleased and thankful for the job that Jose E Virgen and the rest of the service team completed on my Cadillac ATS. They were very kind, generous, and professional. I want you to say thank you so very much. I will be using Boulevard Cadillac for now on as my service providers. read more

Boulevard Cadillac - Car Dealers Near Me - Signal Hill, California

Very disappointed in the customer service. Was re-scheduled for service that could have been taken care of same day. No follow up.

Update to my situation. After a almost year of going back n forth with GMAC complaints and appeals via a lemon law lawyer it was found that the vehicle sold to me was in fact damaged and caused me to have to do way more to fix than what it was worth. GMAC took back the vehicle and refunded me down payment and all payments made on the vehicle. Moral of this update is too never give up when you know you have been wronged. read more

If you are taking your vehicle in for service I would highly recommend picking a different dealership. The only updates I was receiving was from me driving to the dealer and asking, this went on for a week. Today I pick up my vehicle & there is still a check engine light on, they tell me it is in a learning mode & it should go off!!!! I would never go back for service again!!!! read more

After visiting more than 15 vehicle dealerships, this has been the best and not only that, very excellent service. Very professional, honest and willing to listen to customers. Thank you to the salesman Thomas Woolsey for his valuable time and professionalism and also thank you to Alfred Diaz for the financing and the best attention provided. read more

Very professional. Treated like family! Have used this organization for over 25 years. Honest and trusted. Recommend salesman Tim Sullivan! read more

Vroom was amazing! I would highly recommend him to anyone looking for a vehicle, great P.R. , I've never seen such great enthusiasm in a dealership ! Vroom is your Man for all things purchasing a vehicle & apps & all! read more

Boulevard Cadillac - Vroom is the Man! - Car Dealers Near Me - Signal Hill, California

I am very pleased and appreciative with my experience at Boulevard Cadillac. The moment I stepped onto the lot, I was greeted by the service manager who kindly escorted us inside and introduced us to Jayden. From there, Jayden walked my mother and I outside and began to show us the XT6 that I was interested in. He was very polite, very professional and patient explaining the details of the vehicle. After that he invited us to go for a test-drive in which I was able to experience the comfort and multiple features that come along with the XT6. His knowledge of the vehicle was beyond stellar. Upon arrival from the test-drive I knew my desire for the XT6 was unmatched by all others. When I think of buying a car from a dealership, this is the type of treatment that over exceed my expectations. I am extremely satisfied overall because my time spent at Boulevard Cadillac was pleasant and reassuring. Never did I feel cheated or like I was being taken advantage of. That means alot and it goes a long way. I would definitely recommend my family and friends to stop by Boulevard Cadillac if they are in the market for a luxury vehicle. Thank you to Jayden as well as Alberto Sosa in financing and everyone else who as more than willing to help. Respectfully, J. Sanchez read more

Went for trade in on Sat, usually dont like the whole car buying process but Tim and Ronnie made it a great experience and such an easy process with them. They definitely go out of their way to make sure you are taken care of. If your looking to purchase definitely reach out to my sales guy Tim Sullivan he will take care of you. This is my 2nd cadi with then, I'm a happy repeat customer, I will definitely be back. Thanks Tim!! read more

Boulevard Cadillac - Car Dealers Near Me - Signal Hill, California

I worked with Jayden a couple of days ago, outside of being a very personable individual, he made my used car purchase an excellent experience. Also, I met a few other individuals who worked at the dealership, and they all were in good spirits and personable people. I would most definitely purchase another vehicle from Boulevard Cadillac. Wieland P. read more

Went in today for an oil change and tire rotation on my Cadillac ATS. Which by the way is my second Cadillac they helped me get into this one and traded the other one in. I want to thank George/Rudy and the rest of the service members that give such an outstanding job to their customers. It's good to know at the end when you receive that piece of paper stating what they've checked and what needs to be taking care of in the future. Just want to thank you again for the outstanding service. Oscar & Debbie Covarrubias read more

Boulevard Cadillac - Thanks Boulevard Cadillac - Car Dealers Near Me - Signal Hill, California

The way buying a vehicle used to be AND should be. Called the dealership to confirm the price listed online would be the sale price and our salesmen Aldo said yes. We have been searching for a vehicle for a while and have noticed all dealers drop the price below msrp only to later tack on 'dealer installed accessories' once they get you in the door. Boulevard did not do that and they have restored my faith in car dealerships. Absolutely no pressure, presented plenty of options and information but ultimately let me decide what accessories/add ons we wanted. read more

This review is long overdue. On March 2021 I purchased a 2018 Cadillac XT5 Boulevard Cadillac. Tim Sullivan took care of all the required transactions over the phone. In addition, Tim delivered the car to my residence in Simi Valley (63 miles). I test drove the vehicle and he explained all the functions. I signed the required documents and he had another employee drive him back to the dealership. This was the smoothest vehicle purchase I've made. Shout out to Tim Sullivan for going out of the way with this sale. I will definitely purchase again from Boulevard Cadillac. read more

Boulevard Cadillac - Car Dealers Near Me - Signal Hill, California

Vroom is the absolute best! From the moment we visited the dealership, I felt at ease. He went above and beyond to make sure I found my dream car. My whole experience at Boulevard Cadillac was pleasant, seamless, and not once did I feel pressured. I couldn't be happier, I'd never go anywhere else! Thank you!!! read more

I used to own an Infiniti QX50 so I'm used to a different level of service and attention from a dealer especially when it comes to Service. Karen at Boulevard Cadillac not only meets my expectations but exceeds them every time I visit. Karen takes the time to explain the services my Cadillac needs and always has my Cadillac ready when promised. If you own a Cadillac or GM vehicle bring it here for services, you will not be disappointed. read more

Outstanding service by Vroom. My wife & I came here to purchase a new XT6. Vroom was very helpful and explained every little detail of the XT6 we were purchasing. Great customer service and humble person. If you're ever at this dealership ask for Vroom and he'll get you the vehicle you've been searching for. read more

Shout Out To The Man Jayden! Came in months before my lease was coming to an End. He kept in contact with me and we established a relationship. He treated me like family and was very attentive to helping me get into a new vehicle or keeping my current one. Fast forward till July 29-2024 I Decided to do business with him because the attitude he showed and respect. His Manager Wali. Exceptional guy. Next Cadillac I Purchase definitely going back. If you're looking for someone to take care of you Jayden and Wali Will. As a former employee of the car business they're always looking out. Check em out read more

Save yourself a massive headache. It took me over a month and 4 separate trips to Boulevard Cadillac to get my car properly repaired, partly for malfunctions caused by the service dept. This is only after the fact I was forced to call and file a case directly with GM. Long story short, I took my car in for repairs which were covered by Powertrain warranty. I was met with an immediate dismissive attitude by Brett the service advisor who told me the repair wasn't covered by warranty before he even checked the computer system. I ended up in a back and forth with the service supervisor Mr. Jonathan Burns over repairs to my cars AC system which did not exist until I dropped my car off the first time for repairs to my AWD/water pump system. I was forced to drop my car off 3 separate times and Boulevard tried to initially charge me for an issue they themselves caused. I ended up mistrusting the service dept so much that I was forced to call and file a claim directly with GM. I was told by Brett (service advisor) the repairs would be upwards of $2,300 but they would complete the necessary repairs for $2,000 out the door, which turned into $1,300 after I did not agree. Only after GM escalated my case, was Boulevard forced to pay the majority of the cost of repairs. I ended up paying appx $260 for repairs. The service invoice states my vehicle was diagnosed , repaired, codes cleared and road tested when I picked the vehicle up the 1st and 2nd time, unfortunately that is simply not the case. Like I said, I was in a back and forth with the Boulevard service dept for almost a month before getting GM involved. All of this during the Thanksgiving and Christmas season. I am not writing this review in an attempt to make the Boulevard service dept look bad, they do a good job at doing that themselves. I strongly suggest if you must have your car serviced at Boulevard, keep all invoices, double check your vehicle before driving off and don't waste your time going back and forth with service advisors or service management if any issues with your repairs arise, simply reach out to GM directly and seek help from someone who will take the time to understand and resolve any problems that stem from poor service provided by Boulevard. Good luck. read more

Very bad customer service and will rush their work with your vehicle so they can go home . read more

Boulevard Cadillac - Car Dealers Near Me - Signal Hill, California

Thomas, Avery and Paul-Manager were super helpful throughout the process of trading-in my Chevy Lease into a super great Cadillac SUV. My husband had originally taken me to this dealership but I had my heart set on just getting the same model car I had but only newer. Although, I liked what I had heard from Thomas and Avery, I still wanted to explore my options at my original car dealership. As it turns out, Martin Chevrolet in Torrance didn't do much. (Miguel Samayoa and his manager) In fact, made it seem as though they were doing me a favor. Even though, I have great credit and a down payment! So,I went back to the Cadillac dealer but couldn't physically make it back immediately because I was showing homes on that day. Not only did they do much better than my old dealership but they speed up the process by having me text them documents they needed in order to just have me pick-up my new Cadillac, sign and drive-off!! A seriously great process, professional sales people who truly care to help and care for your business. Thank you Thomas, Avery and Paul. You made my husband and myself very happy with such great experience!! Not to mention, my kids are ecstatic about my new Cadi. It'll be no surprise when in 3 years I go back to trade-in my Cadillac for a newer one!! Woot Woot Blessings.   strumhomes.com "Everything is possible for one who believes"-Mark 9:23 read more

Boulevard Cadillac - My new Cadillac baby! - Car Dealers Near Me - Signal Hill, California

We're super pleased with our visit and purchase from Avery Richey at Boulevard Cadillac. Avery made buying Our new 2023 XT6 A pleasant experience. He's honest, knowledgeable, straightforward and not high pressure. Avery had a lot of patience. He had the job of teaching us technology about cars. Avery went above and beyond, Answering our numerous of questions. He's obviously a car buff who's passionate about what he does. From Start to End Great car buying experience! Thanks Boulevard Cadillac and Avery Richey. read more

If looking for a Cadillac go see Tim Sullivan at Boulevard Cadillac. Very knowledgeable of the vehicles, and his customer service is 5 stars!! read more

Thank you, Tom Siervers- Courtesy transportation manager for your great service. Since I've been dropping off my Cadillac for maintenance service and picking up a loaner or shuttling home, your service to accommodate customer needs have always been met. Thank you, sir! read more