David, Richard, and Sal created a wonderful, expedited experience for me culminating in a purchase that took roughly one hour to complete on-site. For other busy folks wanting straightforward pricing, applying all available incentives, I highly recommend this talented team! read more

I've been trying to get a straight answer from this dealership for weeks and have had no luck. I've sent multiple emails and made numerous phone calls, and each time I'm transferred to someone different who either doesn't know the answer or redirects me again. It's been extremely frustrating and unproductive. I purchased a used Tesla from this dealership, and the vehicle qualifies for the Used Clean Vehicle (EV) Tax Credit--and I qualify as well. I'm simply trying to confirm whether the dealership is registered with the IRS Clean Vehicle Program and whether the required time-of-sale report was submitted, which is necessary for me to file my taxes. This should be a straightforward question, yet I can't seem to get a clear or knowledgeable response from anyone. For a large, well-known dealership, the lack of communication and understanding around the EV tax credit program is disappointing. I expected much better follow-through and customer support, especially on something this important and time-sensitive. At this point, I'm just looking for accountability and a clear answer. I hope someone from management reaches out and helps resolve this. read more

Caruso Ford Lincoln - Auto Repair Near Me - Long Beach, California

See all

I've been here twice for repairs and both times were great experiences. Cassandra and Raylen give amazing customer service. My repairs were done in a timely manner. They really listen to you and try to be as helpful and fair as they can. Best dealership experience I've had compared to other Ford dealerships. read more

Julie was amazing! She was very friendly, funny, helpful, and accommodating. We felt no pressure at all! We told her what we were looking for in a car, what monthly car payment we desired, and Julie got us what we were looking for without the haggle! Before we even considered purchasing a car, we witnessed how Julie interacted and spoke with non-office staff, and she was very respectful and kind; this left a positive impression on me. Go Julie! read more

See all

Caruso works hard to keep relationships with their customers good, and deserve five stars. I have been buying and leasing my cars from Caruso for many years. Recently, I took the plunge and traded in my Bronco for a 2026 Maverick Truck. David Ortega, the Sales Manager, met us out on the lot and gave me a very fair deal for trade in. They followed up after the deal too. Chris Woodson, Service Manager, coordinated getting me the perfect bedliner and Juan did an OUTSTANDING job with the install. Edgar drove me back to the office and Richie delivered my beautiful truck to me. Francisco started all this by finding the right Maverick on the lot and not putting pressure on me. Jay in service helped too and is always friendly. If you are looking for a new Ford or Lincoln, these are your peeps. read more

Caruso Ford Lincoln - Auto Repair Near Me - Long Beach, California

See all

I have to review Caruso Ford Lincoln once again. This is my 4th leased car with a Caruso Ford Lincoln. My first experience back in 2015 went so smoothly when it was time for me to return my lease. I stayed with Caruso Lincoln going back this time I stayed because of Richard Pineda. He was very professional, yet friendly, courteous, and informative. When it came to picking my 2024 Lincoln Nautilus, which has a totally different dashboard than my previous, he showed me a lot of the technology and answered all my questions. As a woman and senior citizen, I truly appreciate his kindness. I highly recommend Caruso dealership as a no-pressure environment with exceptional sales personnel. read more

Caruso Ford Lincoln - My beautiful 2024 Lincoln Nautilus - Auto Repair Near Me - Long Beach, California

See all

Immediately greeted by Deeana. She was professional and friendly. She provided a level of service that should be commended. She kept me updated throughout the day on the status of my vehicle. My positive experience and feedback is based on my interaction with this employee. Great work. read more

Caruso Ford Lincoln - Auto Repair Near Me - Long Beach, California

Beware of Bait-and-Switch Oil Recommendations When I brought my vehicle in for an oil change using Ford's "Works" coupon (which includes a synthetic blend), the service advisor told me they "go off what Ford recommends in their system." I told her that full synthetic is not what my vehicle calls for, as the manual clearly says synthetic blend, which is also what I've always received. Later, she called me back saying full synthetic was needed because "that's what Ford recommends." Wanting to be sure, I contacted Ford corporate directly. They confirmed there is no bulletin requiring full synthetic for my vehicle. When I came back in, I was handed paperwork that supposedly supported their position. At that moment, I didn't notice the part number discrepancy, I was too flabbergasted by how Shannon, the service manager, was speaking to me. His tone made it feel like I was being told to "get lost" for simply doing a little due diligence. It was clear he didn't like that I took the initiative to confirm Ford's recommendation directly with corporate. And when I mentioned what Ford had told me, he flat-out said he didn't care. It wasn't until I was back at the service desk that I noticed the part numbers didn't match. I started to point out this discrepancy to my service advisor, and Shannon came up and essentially told me, "Get out of here, you got your free oil change." I would have gladly paid, my concern wasn't the money, it was the way I was being treated and the fact that this felt like a bait-and-switch. The dismissive, hostile tone made it clear I wasn't welcome back. All I was trying to do was collaborate and compare notes between what the dealership was saying and what Ford corporate had told me. Instead, I was met with defensiveness, stonewalling, and an unwillingness to admit the possibility of error. If something feels off during your visit, call Ford's customer service line. They answer quickly, they're helpful, and they aren't financially motivated to upsell you. If this has happened to you, hit the "Helpful" button below so others know they aren't alone. read more

Caruso Ford Lincoln - Shannon claimed this photo from the manual proved I needed full synthetic, but it clearly lists the spec for synthetic blend (WSS-M2C945-A). - Auto Repair Near Me - Long Beach, California

See all

I've never had an experience like this at a dealership. I dropped off my vehicle at Caruso Ford for a simple service (oil change, tire rotation, GPS diagnosis). When I picked it up on 11/7, I immediately saw items from my center console placed on the passenger seat. I opened the console and overhead compartment and found both had been clearly disturbed. After checking my car, I realized several personal items had been stolen while the vehicle was in their possession. I documented everything with photos and emailed the service manager with a detailed list. He acknowledged receiving my emails but never responded. On 11/10, my wife went to the dealership to follow up. Instead of helping, the service manager refused to review surveillance footage, refused to open an incident report, and told us to "file a police report." No investigation. No accountability. No professionalism. For a dealership to ignore a theft that occurred on their lot while a customer vehicle was in their care is completely unacceptable. I've escalated the issue to Ford Corporate. read more

We were shopping for a Maverick and had a bit of a struggle even getting local dealerships online to respond to questions, let alone get a test drive because this truck is really popular right now. We went to one place where the salesman could not answer my questions, and really tried to sell us a truck off the lot that did not meet our needs, and then ghosted us. Richard Pineda of Caruso Ford contacted me and really listened to us, and helped us with everything without being pushy at all. He got us a test drive of the model we were looking for (not easy to find), thoughtfully answered ALL our questions, and helped us make an order without trying to upsell anything. He was honest about the length of time it would take, secured every discount possible, and kept every promise made. It took 4 months and the truck just came in late on a Friday afternoon and it looked like Richard and 2 team members stayed late to get us out the door that night. I really appreciated that they understood that we had done our research, we knew what we wanted, and they did everything to get us just that, with no upselling. What advice was given was solid. It was really a pleasant experience. read more

Service rep was professional and didn't try to sell me something I didn't need even though the opportunity was there. I've been having them service my car since I moved to SoCal from up north. I've ALWAYS received the best service. read more

Getting back to your customers and updating them My vehicle is still at your garage. My extended warranty is covered (I found out right away in 1 day) However, here it is now Saturday. I brought my vehicle in early Monday morning. My last update was that I most likely would get my vehicle on Friday. No further updates as of today is Saturday. We left a msg this AM. Unfortunately, your Telephone lines are constantly BUSY and we left msgs. We keep calling and it's non stop busy on your phone lines. So it seems we won't get our SUV back for one week total time. I am beyond disappointed. read more

Do not recommend using their service department, the service adviser Robyn was argumentative, misinformed and lacked customer service skills. I had to have my truck towed out of to a deferent dealership because they nearly damaged my truck. The service adviser was adamant my vehicle used 5/30 oil per the vin# and I tried to tell her my vehicle uses 5/50 because it is supercharged, she went on to tell me I was wrong and that they would not use anything other than 5/30, this along with a load of other mistakes that almost deleted the tune on my truck. Caruso Ford service team has no communication between the team and Robyn service adviser desire to be right and assume no accountably for making a mistake is beyond what I can put in word. I would not recommend anyone bring their vehicle to Caruso Ford service department the employees are misinform and lack customer service skills. Also, when I tried to call the main line, I would get put on long hold (30+min) and later disconnected, I had to call Ford Customer Engagement Center to get their assistance to get someone from Caruso to answer my call. I am so glad I was on the line with Ford customer service representative, and they were able to hear how Caruso Ford had me on hold and disconnect the call without returning to the line. When Ford called them, it took less than 5 min to get the manager on the line. Chris the manager was apologetic and confirmed that the mechanics knew to use 5/50 on a vehicle like mine but the service adviser lacks knowledge. read more

Second time here at Caruso Ford. This time buying my son his first car. And out third Ford vehicle my salesman Richard Pineda was awesome and friendly made me feel comfortable and not rush. the work hard to get me the best deal and left with a brand new Ford Maverick Hybrid that my son love. Wild come back to trade my mustang soon. read more

Caruso Ford Lincoln - New Maverick. - Auto Repair Near Me - Long Beach, California

This is about the horrible Ford recall that I've been waiting on since 1/4/24. It's now almost 2 years later. No remedy or nothing. I've felt like I've just been pushed around and told to call corporate it's their fault. Yet these dealers say they have no power they just buy the cars and resale them to consumers. No accountability. I have not have a car in almost 2 years because of this. Personally it feel like if I were someone else this would not have happened. There is no accountability, no business respect for the consumer. Ford is a joke. This country forces foreign cars to fix recalls immediately yet America's own has gotten 2 years with No Remedy and no compensation to the customer. read more

Richard helped me out with my new (used) ford transit ! I walked in because I came from a used car lot next door and just didn't get the right vibes from the people there. Glad it led me here - thanks Richard ! read more

Visited the parts department, first and last time I go to this dealership after buying my recent ford. Nobody is there, button on parts desk is either non functioning or they don't care. Ignored and bothered by people going in and out of the door nearby. I understand this is only the parts department but it reflects the dealership. read more

This review is for their incompetent service department . The mechanic who serviced my vehicle ( on paperwork , it says Arreaga) forgot to put the coolant reservoir cap back on . Car overheated 5 months the later while I was going up the Cajon pass since all my coolant evaporated ! It took that long for all the coolant to evaporate . No one else touched my car since that service . I found the cap on the service tray by the windshield wiper assembly in 2 pieces . Luckily it snapped back on . Had to tow my car to an auto zone to add coolant . Also when I took it in for the last service , around 108 k miles , the person at the desk recommended cabin air filters to be replaced which I was expecting and wanted to do because I have dogs and there's a lot of dog hair . When I picked up my vehicle they said they didn't need to replace it ! They said they only replaced the engine air filter . Nonsense since it's standard on the service recommendations and also my cabin air filter was very dirty . Looked more into it and they basically got lazy since replacing cabin air filters on a 2017 transit connect is a pain . read more

Caruso Ford Lincoln - The cabin air filter that they didn't bother to change . Crappy unprofessional service . - Auto Repair Near Me - Long Beach, California

See all

Service department is a joke, service advisors at the corner desk had the audacity to tell me all the issues with my truck were my fault. Sharon the service manager was even worse, told me I should go buy a Toyota if I didn't want any issues! Like really? I have bought multiple fords in my time and used to go to central ford, definitely will never come back to this dealer! read more

I've been taking my car here for service for about 3 years. They do a great job as far as ease of scheduling services and the actual service when I take my car in it has always been a good experience. Where they fail is in their follow up. I have called in several times over the last few years, been told they will have to send the request to another department to call back. I don't remember a time where anyone has ever returned my call without my having to call back 2-3 times without getting an answer. In my most recent experinece I've also tried to call the parts department twice and no one picks up nor is there a recording advising when someone might be available to take the call. It's my closest dealership otherwise I'd at least try a few others to see if they have better follow up capabilities. read more

This review on their service department only, I have tried to be patient with the changes they have made in the last years. I've been going there for quite some time, today was the last straw. I've been chasing them around for weeks to get a repair, and let me tell you that I agree with the other post here there's zero follow ups. To add to that you walk in there and it's like they are doing you a favor by taking assisting you. For me I couldn't care less if everyone you hire is grouchy but at least be efficient. I asked for shuttle service and asked about the wait time I was told 20 mins. Well 50 mins later I had to go and ask what the ETA was, there was zero care of the ETA given to me. I could have paid for a ride share to get me home right away. I had told my boss I'd be home by 8:45 not 9:45 AM. They might not care about their job but I care about mine. Now I'm told a time of when the car would be ready and once again there's zero follow up. They must not be in need of clientele to be so lacking on all aspects. This will 100% be the last time I go there. read more

The slowest place I've had to go to. Here to pick up a part and it's taken almost 30 so far. Never wait even close to this long at any other ford or shop I'm picking up from read more

Caruso Ford Lincoln - Slow Parts department - Auto Repair Near Me - Long Beach, California

If you buy a car here don't go to the service/ maintenance they offer! My mom took her car here ford fusion for maintenance, and somehow they lost her car keys! yeah they LOST her car keys. we stood outside waiting for the keys for almost 15 minutes while they LOOKED IN THE TRASH CANS for the keys. Are you really gonna trust a place where they dont even keep track of where they place customers keys? Not only that they damaged the bottom of the car. They say they're not responsible and they refuse to even discuss it or even check the cameras claiming "we don't have any". Unorganized and unsafe because theres "no cameras". Response to Mr. Micheal K or Shannon Thank you for explaining because they actually never told me that in person about the key situation they just left them on top of the car and disappeared. Considering you guys are a million dollar company maybe invest in a safer way to keep keys? As for the car i'm NOT asking you to repair every scratch and tear on it or to even give me a new car. First if you're so right what was the problem in just showing me the camera footage? if your innocent you'd do anything to prove it right? so what was the problem? why wouldn't you want to prove that it's my fault not yours. Also i had pictures of a car A NIGHT before those two areas got damaged and if you want specifics then 10 hours before the appointment with none of the TWO things mentioned since you're claiming i'm accusing you of wrecking the car i'm not i'm saying it was TWO things only. Also just bc you trained the staff doesn't guarantee it and it wasn't just how i "interpreted it " the people around could also see it too considering they were staring and even came up and asked why the guy was so mad and what happened. When i first approach the taller guy there he didn't even bother talking to us and left the shorter guy talking. The short one kept talking over us and didn't even bother taking his airpod out. I understand you're busy but that doesn't mean you have to be rude about it and constantly trying to talk over me and raising your voice when i'm standing right infront. Oh and if you want witnesses the only nice and patient person there was a lady that was at the front setting up the appointments and everything she mentioned she did NOT see those two damages i'm talking about when she first took the keys from the car. read more

Caruso Ford Lincoln - Auto Repair Near Me - Long Beach, California

I just realized that the engine plastic cover of my car is missing, I didn't check the car's engine before towing it. Once again don't trust this dealer, take pictures of car before and after, ask everything to be in writting. After the bad service provided the last thing I would expect are missing parts, now the coils are exposed under the hood, I don't know where to buy a replacement and don't have money to buy it. read more

Most dumbest dealership I've ever been too filled with a bunch of lazy people who don't know how to do their jobs right .. from the sales department all the way to the service center ... called in on a part that they said they would have and kept saying I would get it on a certain day, then for whatever reason it would get pushed back to another day .. I work for a service center myself and there's no way on earth parts get delayed unless it gets lost in transit. These people do nothing but waste your damn time SMH read more

Dropped off my 2020 Edge for transmission problem with an extended warranty. Fixed, I hope. Still waiting on rental reimbursement. New problem found. Car has been there three more weeks with no eta of finding the problem. Car has been there A MONTH! read more

This is my second time getting my truck service here. It is a lot different than Guinness, Service and Wally store. If you know what I mean, Customer Service is five star all the way. read more

Caruso Ford Lincoln - Waiting room - Auto Repair Near Me - Long Beach, California

I used to do my oil change for my ford mustang and one day I when to make the oil and breaks pad changed they gave me the car back without breaks and i went all the way through los Angeles and the car started making a really weird noise in the right side so I went straight to the dealership and they told me that day they had someone new. But I think we go to pay much more in those places to get a quality service and they just sorry after they put our life in risk. read more

On Tuesday, I took my 2025 Ford Explorer ST to get serviced which I purchased last month. The right back passenger window rattles when it's slightly/partly open. The Service technician stated that it was loose and was adjusted or fixed but leaving the dealer it was still rattling. I was told to go back on Thursday which I did but unfortunately I wasted my time, gas and felt humiliated by the Service Manager, Mark Aguilera and including Shannon that agreed to his statement. He first asked if I had anything loose in the suv that is causing the rattling noise, which I don't. After he came back stating that per the expert technician the rattling of the window is normal on all Ford Explorers and to put a towel on the window. This is not my first Ford Explorer ST and I didn't have any issues with the windows before. read more

Caruso Ford Lincoln - Window rattles when partly open - Auto Repair Near Me - Long Beach, California

Called 4 times in a row for ford recall department and they hang up on me 4 times in a row.

I used to love taking my car to get serviced here it was usually fast and prices were reasonable not sure what happened if there's new management or Rick upped the quotas but repair prices are outrageous... I got a $3,000 estimate for repairs BRAKE PADS (REAR) - REPLACE AND RESURFACE ROTORS 380.93 ENGINE MOUNT - REPLACE 598.5 REPLACE ENGINE AIR FILTER 68.53 STABILIZER BAR LINK KIT (FRONT) - REPLACE 589 SUSPENSION SHOCK OR STRUT (REAR) - REPLACE 445.26 TIE ROD - REPLACE 681.23 I took my car to get estimates at 3 different shops lowest estimate I got was $1500 with 6 months warranty the highest I got was $2150 with 1 year warranty any who I'm definitely not going back there for major repairs... I'll still go for maintenance service they have a cool waiting room free coffee and they are next door to Fantastic Burgers plus it doesn't get as crowded as Cerritos. So I recommend you get a second, third and fourth opinion before handing over your money to this place of course always go to a legitimate shop not with some Craigslist guy read more

Pravin was nice but I knew more information about the truck than him. He also failed to mention that there was "extra fees" which ended up being the original marketed price, sticker price. I asked for the car fax and they never showed that or what price they could offer. I also asked how many keys does the truck come with, never received an answer. The desk manager "bottom line" price was the advertised price lol absolutely no wiggle room. The advertised price was 28k but they wanted close to 31 k because of the "extra fees." Waste of time and a credit check. I was up front with what I was as looking towards, payment, money down and credit score. I'm annoyed that now I have a hard inquiry on my credit and they did absolutely nothing. read more

We don't know why we tend to sell our cars usually after around 5-6 years. So after we sold our CRV, we started looking for another car. Ever since we have been with Honda and Toyota so we have decided to try a new one with Ford and give it a chance. That was when we decided to tap in the market for a new car. I have tried reaching out to some dealerships. We finally decided to go with Caruso Ford when Richard Pineda reached out to me to try out the New Ford Maverick (I actually have never done this to any dealership, got a lot of calls and messages). However, because Richard was very accommodating, professional, and direct to the point with my questions without beating around the bush like others I have communicated with. For example, I have inquired for XLT's with this price and budget to some dealerships but most of them just answered me with an XL info which makes me pissed a little since I appreciate honesty (that they cannot give this or that or something) more than anything. In addition, Richard got my interest to come in the dealership also because of his effort in trying to answer all of my concerns and just being so easy to talk to. We felt taken cared of by the way how Richard assisted us and made us felt at ease with the whole process without being pushy or anything. He took care of us very well to the point that we reached out to him again even after the first deal was not a success (btw we got the Ford Maverick the 2nd deal!). I would say the 2nd deal we had was not the best deal for us but still the experience with Richard, Salim, and AT was great! Cool cool people! I'm one of the (maybe few) people who value kindness/effort most of the time (more than a not so great deals in general). Thank you everyone who made our time in Caruso Ford less stressful! Regardless, I really believe that Richard needs some promotion or some bonus or something for being one of the best assets of Caruso Ford. You guys got a gem who really love his job! read more

This is my second time purchasing a vehicle from this dealership. Both times they have gone out of their way to make the deal happen. Thanks Richard Pineda for not giving up and making the deal! read more

I've financed 1 car and leased 2 cars from Caruso Ford. Recently, I turned in my second lease, an explorer, and leased a new Lincoln Corsair. Wow! It's so luxurious, nicest car I've ever had at a super fair price. I have always received exceptional service from the sales team at Caruso Ford Lincoln, since 2013 when I financed my very first vehicle here, and this past Monday was no exception. Richard Pineda was an excellent, no pressure sales person who was patient, thorough and helpful facilitating communication between me and the sales manager who helped me get the best deals and rebates possible, Brian Asciak. I will continue to refer my friends and family to Caruso Ford Lincoln as I have for the last many years. Thank you so much Richard and Brian and Sal!! I love my new whip!! Richard, my husband and I enjoyed our time working with you on this deal, and the conversation and appreciate your help. We'll see you guys next time. read more

Purchased my second car from Caruso today. Julie was more than helpful. A pleasure to deal with. A very kind staff. My new Lincoln is beautiful. read more

I had a great experience while shopping parts at the parts department, George was very helpful while looking up for the items I needed, great customer service, I really appreciated the help of George. read more

Dropped off my vehicle exactly 2 weeks ago from today & I understand my vehicle isn't the only one that needs service, but we call for an update & all we get is "some will call u back shortly" & never receive that call. Got told today that they still haven't diagnosed what's wrong with my vehicle. I've been car less for 2 weeks & they can't even tell us how much longer it would be in there. ‍ read more

Very bittersweet about this repair. The parts guy was incredibly nice and very professional. He helped me a lot with everything I needed. The repair guy kind of hit me with a secret fee after I picked up the vehicle. An extra $200. Was not expecting it. read more

I highly recommend this place--and especially the outstanding service from Richard Presley. He's trustworthy, knowledgeable, and genuinely helpful. My experience was excellent from start to finish, and I'll definitely be coming back. Richard's level of care and professionalism truly stood out. read more