Recently purchased a used car from this dealership. The sales team did their best to sell us on dealership add ons, which we declined. Experience was overall good, car is in great shape. They did a solid inspection, and sold me a good car. The main reason for the 5 star review is the service post-sale. The Sales Manager Eman went above and beyond to provide excellent service and a good experience. He spent a lot of time educating me on the features, and even included an additional item for the car which really went a long way and made me feel great about being a customer. I recommend this dealership. Every dealership tries to get you for add ons so i'd recommend asking about it up front so there aren't any surprises at moment of purchase. read more

Had a great cat buying experience here thanks to John! He helped me get a good deal on a used Ioniq 5. There's a bunch about the experience I appreciated: * Took some negotiating (unavoidable when buying from a dealership) but my out the door price was very close to what they estimated over the phone * John has a bunch of experience in the industry so his car knowledge went well beyond just Ford (and he had expertise in Hyundai in particular!) * Once we agreed on price I was out the door in about an hour * When I came back to bring the extra key and title to my trade-in they offered to charge my car for free and John even took time out of his day to get something I accidentally left in the trade in car. I don't buy cars often but I'll definitely keep them in mind next time I'm looking! read more

I stopped by BP Ford of Long Beach because it was the closest dealership when my car suddenly started making a concerning noise while I was driving. I was hoping for a quick bit of guidance or at least someone willing to take a moment to point me in the right direction. Unfortunately, that's not the experience I had. I spoke with Ignacio "Nick" Soriano, who was extremely dismissive from the start. Rather than showing any interest in helping or even asking basic questions about the issue, he seemed completely uninterested and brushed me off in a way that felt unprofessional and frankly pretty frustrating, especially when you're already stressed about a potential car problem. When someone walks into a dealership with a mechanical concern, they're usually looking for reassurance, expertise, or at the very least basic customer service. I didn't get any of that here. Because of the experience, I decided to take my business elsewhere and ended up going back to Caruso Ford, where the staff was much more helpful and willing to actually assist me. If customer service matters to you, I'd recommend looking at other dealerships before stopping here. read more

BP Ford - Most unhelpful service advisor I've ever dealt with. - Auto Repair Near Me - Long Beach, California

I purchased a pre-owned ford mustang from this dealer last month & it's been a horrible experience. To begin with; their finance tactics are abhorrent and remind you of some shady, 1980's sales tactics that give dealers a bad name. I should have followed my instincts and walked out the door. They started by offering some ridiculous 16% interest rate (to see what we'd say) when they could see we were shocked, they came back with some sleazy... "we're still waiting on other banks, these are just the first offers". So to be clear. If we would have said "ok" they would have sold us a car at 16% interest that we ended up getting at 6%. In what world do they start at 16%? That alone should trigger some sort of finance usury law or violation of truth in lending disclosure. Again. My big mistake; was not walking out then & there. I ended up purchasing the car. A car with a clean carfax that they made me sign off on, claimed no prior damage, no accidents. Not a month goes by, that I get clipped by a car. After filing my insurance claim, I'm called in by the reputable body shop. Apparently they wanted to point out that the car had been in a previous accident and show me the damage. To my horror; the entire side panel was COVERED in bondo. The paint could just be chipped right off. It wasn't factory paint. The trunk? Also had been crumpled and had paint overspray underneath. When the seats were removed? Broken windshield glass was all underneath the seats (when no glass had been broken when I got clipped). They sold me a structurally compromised car that had clearly been in a major accident that had never been reported while I paid top blue book value for a car that was represented as having never been in an accident. When I contacted them to let them know to see what could be done to make things right, in fairness? Hey, I could understand that mistakes could happen and all I cared about was fairness, in making things right so I gave them the chance to do so. Instead of doing the right thing, they mocked and claimed maybe it was due to my accident. As if bondo magically appeared underneath the car on its own. They claimed the car may have had "cosmetic" repairs, but they were done to industry standards. I'm sorry, cosmetic are scratches. Not impact, not broken glass, not replaced airbags and not major body work that compromises the structural integrity of a car. I tried to be fair, only to be dealt with the run-around, customer shaming and taking no responsibility for the quality of what they represent to a consumer. Shady business dealings doesn't suffice. The finance manager congratulated stating I was purchasing a car from a known client that had traded in the car, only to find out it was purchased in a general auction for resale. They made no attempt to be fair, not to make anything right, when they sold a car under fraudulent misrepresentation. This isn't the Worthington Ford we used to have. It's filled with disengenious business practices from finance to sales misrepresentation of their cars with no duty of care, integrity nor honor in business practice. THIS is the type of establishment that's every negative connotation associated with "car salesman" tactics. Now I'll be embroiled in legal for the foreseeable future because they opted to not take responsibility, nor offer some sort of solution or anyway shape or form of making things right. I paid top market value for a car that was supposed to be free of accidents that had actually been in a wreck. The value was not the same. But they pretended it was & act like it's no big deal that it wasn't. Blows my mind that a company would compromise its reputation and integrity so carelessly. Instead of making things right, when they could have worked it out? Now they'll be spending it on legal. Their choice I suppose. I will be forwarding this to the Attorney General as well. If any of you that have had negative experiences like mine? Feel free to reach out to me. Do yourself a favor. Take your business elsewhere. One star. Because I had to leave a star to post. Sales guy: Tony Manager who chose to blame me instead of "managing" the situation: Shant - General Manager* *(and big surprise, he will be unavailable & out of town for the next few days). Of course he is. read more

BP Ford - A car with structural damage has a 20-50% lower resale value; yet I was charged full blue book value. - Auto Repair Near Me - Long Beach, California

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1-Star - "BP Ford Long Beach SCRATCHED my Method wheel, LIED about 37″ capability, VOIDED my warranty, GHOSTED me - $209 fix ignored" Dropped my 2024 F-150 Raptor at BP Ford Long Beach on Oct 30, 2025 for a $2,500 alignment + tire swap (Nitto to factory BFGoodrich 37s). Noon 10/30: Service advisor Jocelyn Martinez calls--tech on their "latest Hunter tire machine" gouged my 3-month-old Method Race Wheel. I asked how; she claimed they ran into an issue, don't work on 37″ tires and will be outsourcing to Performance Tire. Manager Deana Ramirez promised repair; if I'm unhappy, they'd replace. Service Manager Daniel Pulido later contradicted both, admitting they DO handle 37s but the Hunter machine was uncalibrated--that's how the damage happened. General Manager Shant Mgerian never replied despite his email being public on bad reviews. Oct 31, 3 PM: Deana emails "repair looks perfect," refuses $209 replacement wheel. 4:04 PM pickup: Repair is trash--paint doesn't match, visible sanding marks. Showed Jocelyn & Daniel; they didn't know what to say. Instead of promised discount on work, I received a full $2,500 refund and left with a warranty-voided wheel. Daniel promised Monday follow-up for a new wheel. Monday Nov 3: crickets. Final email to Daniel: "No reply = escalation." Today Nov 4: still ghosted. Documented lies: * "We don't do 37" tires" (Jocelyn/Deana) * "Hunter was not calibrated" (implied) * "Repair = new" (Deana) Raptor or ANY Ford owners: AVOID BP Ford Long Beach service. $209 to them is nothing, but I get zero accountability, and lies. Ford corporate, your dealer is tanking your brand. read more

BP Ford - Scratches and gouges in the wheel. Powder coating compromised. - Auto Repair Near Me - Long Beach, California

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Dishonest dealership. We were told this Model Y Performance was "super clean" with no damage. After driving 4 hours to pick it up, we immediately saw paint chips on both doors, fenders, and the hood. Their Autotrader photos deliberately avoided the damage, showing only one clean wheel and ignoring all other defects. This was clearly intentional misrepresentation. read more

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I had a terrible experience with BP Ford of Long Beach. I was in contact with Andrew about a 2025 Ranger Raptor, and he went as far as scheduling me for an appointment I never even requested. Despite that, I drove over an hour and a half to make it there on time. When I arrived, Andrew wasn't even present. Another salesperson had to step in and then casually told me the truck I came for wasn't available due to a transmission issue. That is something that should have been disclosed BEFORE I wasted nearly 3 hours of my day driving there and back. It gets worse. I asked about the 2026 Ranger Raptor they had listed, and was told that one also wasn't available to test drive due to recall issues. Yet somehow they still tried to push me into "working out numbers" on a vehicle I couldn't even drive. That's not how you do business. This was a complete lack of communication, professionalism, and respect for a customer's time. Scheduling appointments for unavailable vehicles and failing to communicate basic information is unacceptable. I will not be returning and would strongly recommend others confirm vehicle availability before even considering making the trip here. read more

I did show the truck to the service manager and they apologized and sent the truck off to be washed. They did a good job with the wash and got all the oil off, not withstanding that it never should have been released back to me that filthy. They are convenient to my house so I will try them once more for the next oil change. read more

Group of liars that will try to scam you for "Dealer Options" that they "can't remove". They jacked up the agreed price by $6,000 then come down to $1,500 and chase after you in the parking lot that their GM can give a better price. Worst dealer ever. Stay away. Group of scammers. Literally, low life "used car salesman". read more

The finance company wanted me to lie to the bank in order to get a loan. 19% interest on a used car after putting pressure on my sister to run her credit "soft hit" but ended up with 7 hard hits. Wanted me to tell the bank I made $5100 a month and $600 rent. Totally a lie. Shady and illegal. Than they wanted me to say that the young dealer had made the mistake. WoW. Criminals. read more

BP Ford - they circled the lie i was told to tell to the bank. - Auto Repair Near Me - Long Beach, California

Joseph was an exceptional sales representative who ensured a seamless and efficient process.

I don't normally write negative reviews, but this experience was disappointing enough that I feel it's important to share. We initially saw a black Ford F-150 online and called BP Ford of Long Beach to confirm availability. We were told the truck was available, so we made plans to drive down to see it. When we arrived a few days later, we were told the truck was up on a lift and unavailable to view because it was going through inspection and detailing. While that was frustrating, we understood. The confusing part is that the truck had been listed online for over two weeks, including on CarGurus. Our salesperson, Cesar, assured us the truck would be ready to view in 3-5 days, likely by the end of the week. We never received a follow-up call, so we decided to call him ourselves that Friday. He confirmed the truck was still available, so we made the drive again on Sunday. When the truck was finally brought out, it was in very poor condition. It had a large sideswipe down the passenger side that looked like accident damage, despite being previously described as a one-owner vehicle with no accidents. The truck was also extremely dirty--clearly not detailed--with visible dirt and even cobwebs. We were told they were "backed up" and hadn't had time to clean it. When we expressed our concerns, Cesar passed us off to another salesperson and said he was too busy to continue helping us. What's most frustrating is that we genuinely wanted to buy a truck, but our time was wasted--twice. This entire situation could have been avoided with honest communication over the phone about the truck's condition and damage. Instead, we made two long drives to the dealership only to be disappointed both times. There are many other dealerships in the area that value transparency and customers' time, and unfortunately, we'll be taking our business elsewhere. read more

We worked with Eman the sales manager over the phone before checking out their used Model X Plaid vehicles. We drove about 2 hours but were very pleased with the vehicles and especially the customer service. We drove around in 2 vehicles with Lis, she was very informative and really listened to our needs. She wanted to make sure we were really comfortable with our decision and went above and beyond to make us happy. Lastly, Anthony worked with us to make sure we got the deal we wanted. Needless to say we are driving off feeling great and in the car we wanted. Thank you so much Eman, Lis and Anthony!!! read more

Such an AMAZING experience from start to finish! Buying a car can feel overwhelming, but this was smooth, positive, and actually fun. Jim was so kind, helpful, and truly incredible -- he went above and beyond to help me get the car of my dreams! He made everything feel easy, answered all my questions, and was such a joy to work with. I'm beyond happy with my new Bronco and so grateful for the great energy, professionalism, and care from the entire team. Cheers to a new year, a new Bronco, and dreams coming true! Highly, highly recommend! read more

Came in looking for a used car and Jim A was a pleasure to work with and helped me work a deal to help my nephew get his first vehicle. Recommend anyone looking to buy a vehicle to come by and give Jim a visit read more

I have been coming to this dealer way before it changed hands when it was Worthington. I am a huge Ford fan, with 3 in my driveway right now. And I am eyeing that white Bronco Raptor on the showroom floor. For the last few of years the service department has been HORRIBLE leading me to never again do business there. I bought a Flex about 5 years back and it has been a great car. But we have had little issues with it. All of which has been covered under warranty. Except it is like pulling teeth working with Jo** (?) (the larger guy in the service department) with an arrogant attitude. Issue 1: The side key panel has fallen off of the car several times. It comes loose while driving on the freeway and comes off, banging into the side of the car. Two of the times snapping in half. The other two times it did not break and they just put a piece of double stick tape back there. The first time they replaced it with no problem, The second time it did not break and they just re-hung. The third time (it broke), Jo** charged me $100. When picking up the vehicle, one of the managers came out and handed me my money back in cash folded up with a paperclip. He also asked me to write a nice review for Jose. I did not at the time. Seemed a bit fishy to me. The panel fell off again and broke and I return to the dealer, Jo** said it is not covered and said it would be in excess of $550.00. Issue 2: When I bought the car, the tire light kept going on every two days. I brought it in several times. I finally asked Jo** does the sensor need to be replaced or something. His reply was "it's physics my friend, when it gets hot and cold, the air expands". The light came back on about an two hours later after leaving the dealership. The next day, I went to the local tire shop on the corner, they found a pin in the front right tire and fixed it for free. The light has not been on since that. Issue 3: I bought a extended warranty for the finish. The rails on the roof are all peeling paint well within the time of the warranty. Jo** said they don't cover the rails. Giant waste of money! Issue 4: On my work van, I complained about a shaking or rattling noise on the freeway. Jo** figured out that it had to do with the drive shaft. He assured me that it was safe to drive, and that they were out of stock, and he would notify me if he was able to find one. I have asked repeatedly, his reply is usually "oh, I will have to look that up in your history". He was also going let me know if it was covered under the warranty. He never returned any calls. When I go for an oil change or service, I really try to get any other service technician, but seems every time I go, everyone scatters except him. Lucky me. I am not entirely sure how I could be so lucky to have so many bad experiences with one dealership and why that company would keep someone with such an attitude to customers. I am sure there is a benefit, but as a business owner... UGH! read more

BP Ford - Side Panel that has broken 4 times - Auto Repair Near Me - Long Beach, California

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Joseph was here at the right time. Walked in greeted immediately and shown exactly what I was looking for. The process was simple and satisfying. I was able to go on a test drive right away and ended up buying a new car! Thank you for the customer service and getting your customer the best deal. Best, James read more

I just got my Bronco Outer Banks, and I am very happy with BP Ford of Long Beach, especially a huge thanks to John Ansari. He was very helpful throughout the entire process getting me a great deal. He is knowledgeable, patient, kind, and fun to talk to. I lease a new car every 2-3 years, so I am very familiar with the car buying process. I know that some dealerships can be very aggressive, trying to get you to buy a car on the spot and even they lie. But BP Ford of Long Beach is diffrent. John and I negotiated calmly, making my car shopping experience enjoyable. If you are in the market for a new Ford, I highly recommend going to see John. read more

BP Ford - Auto Repair Near Me - Long Beach, California

I am so sad we are done with BP. Our family used Worthington for decades. That was such a wonderful business. I haven't purchased from BP but I tried continuing to service our Fords at BP once they took over and it's been frustration after frustration. The primary issue for me is that the schedulers aren't properly trained on how long work will take or the anticipated timing to diagnose an issue. This has happened at least twice to me. If I'm offered an appointment and told, "that will require 1-2 hours" and then arrive to find out that I'm expected to leave my car onsite for a few days without a complimentary rental, I'm afraid I can't make that work. I've had similar issues to others here regarding quotes without itemized parts / labor pricing and have really had to pry to extract the breakdowns. One time when I arrived to retrieve my car during the hours they'd told me to come back in, not one person was in the building (no exaggeration) and so I simply grabbed my own keys (I'd already paid online) to get myself back to my car. A few employees appeared as I was getting ready to exit and shared that they'd had a company party at that time. Awesome for them! No joke. But who is managing this place? You didn't want to think through coverage up at the front since you were still open during said celebration? I'm traveling a few extra miles across town now to a different service center and I am so, so grateful to have moved on. A BP employee said it himself the last time I ever went there: "they've doubled the workload but have reduced the number of employees" The customers definitely feel this and I'm so appreciative that we have other options. read more

I'd give 4.5 because it was a good experience but not perfect. The imperfections had to do with the inventory or lack of inventory that Ford provides when it comes to Rangers. If they had the inventory, I would have had vehicle months ago and for probably a little less. On the bright side, John A. worked with me to order precisely the vehicle I wanted. Meaning one with all the features I wanted/needed and that in some cases, only the Ranger has in mid-size pickups. There was some haggling over pricing and what could be offered. We came to agreement on a deal that is probably the best considering no other brand offers all that the Ranger does and still for less. Go see John so he can place you in the Ranger of your choice!!! Shout out to Miguel in finance too! read more

I want to share my experience at BP Ford in Long Beach. I first met with Liz, who was very nice and helpful. She was friendly and made me feel comfortable, but unfortunately I didn't make a deal that day. I came back the next day, and instead of working with Liz again, I was handed off to another sales rep (a younger guy who seemed fairly new). After some back and forth, we agreed on a payment of $244/month. I drove the car, liked it, and told him I was ready to put down a deposit. I explained that I just wanted to have my technician inspect the car first, and once it passed, I'd move forward and finalize the deal. At first he seemed fine with that, but once he went to his sales manager, the whole story changed. Suddenly, I was told they don't accept deposits and that if I wanted the deal, I had to sign that same day because the offer might not be available tomorrow. The tone shifted from cooperative to pressuring very quickly. That really pushed me away. Buying a car is a big decision, and no customer should feel rushed or cornered into signing on the spot -- especially before even getting the car inspected. To me, that says a lot about how confident they really are in their cars. If the dealership doesn't want a buyer to have the car inspected first, it makes you question what they might be hiding. I walked away and ended up going to another dealership, where I got a very similar deal -- actually a little cheaper -- with no pressure at all. A couple of days later, Liz called me back and asked what happened. I explained everything, and she said she would see if she could beat the deal I found and give me a call back. Unfortunately, I never heard from her again. So not only did the pressure tactics turn me away, but the promised follow-up also never happened. If you're considering buying here, be aware of the pressure tactics and lack of follow-through. Personally, I don't think that's how business should be done. read more

I had an extremely disappointing experience at BP Ford of Long Beach, and I feel it's important to share so others--especially younger buyers--are aware. In December on a Wednesday, I worked with Marlon while trading in my car for an electric vehicle. At first, he was very friendly and reassuring. He made multiple promises, telling me everything would be "set and ready" and encouraged me to come in to see the cars in person. Once I arrived, it became clear the cars looked like they had been sitting for a long time. It took almost 30 minutes just to locate the keys for the car I wanted to test drive. During the walk-around, I pointed out minor repairs that needed to be done, and Marlon assured me everything would be taken care of before I took the car home. After the test drive, we went over numbers. I was quoted a very high interest rate and a high monthly payment. Marlon claimed he was "fighting for me" and said the manager removed add-ons because I was a "college student." However, what they failed to disclose at the time was that they added a $2,800 warranty and removed GAP coverage without clearly explaining it. Throughout the process, I felt pressured and rushed. They repeatedly pushed me to buy the car and even insisted I contact my fiancé to get him to agree. They used sales tactics like * Claiming I could "refinance in 6 months" * Lying that other people were waiting to buy the car (there was no one) It felt manipulative and dishonest. Because I'm young, it truly felt like they were trying to take advantage of me. There were also unprofessional side comments, laughing, and giggling when we asked for time to think--it was uncomfortable and disrespectful. I ended up going through with the purchase because I wanted to switch to electric and felt cornered. After delivery: * The car wash was sloppy and the car was still dirty * Tires were replaced, but they were cheap-quality * Brakes felt replaced, but nothing was documented * Additional minor issues were noticeable once I got home A week later, I brought the car back for the promised fixes--only to be told they couldn't help me because nothing was written down. I was then informed that Marlon had been fired immediately after selling me the car, which made everything worse. Suddenly, it felt like I was being treated as if I was lying, even though I clearly pointed out the issues during the original visit. One issue in particular--a passenger-side tail light with condensation and water inside, which caused it to stop working--was brought to their attention. They refused to help, stating again that nothing was documented. Luckily, I have warranty coverage through Tesla, otherwise I would've been stuck. At no point did anyone at this dealership try to offer a solution or help make things right. It became clear they only cared about getting rid of their Tesla inventory, even saying they needed to clear stock because new vehicles were coming in. I wasted my time driving to Long Beach just to be dismissed and left with broken promises. This dealership uses pressure, misleading information, and poor follow-through, and I would not recommend them to anyone--especially first-time or younger buyers. read more

John was a gem. he got me into the car of my dreams and was really helpful. highly recommend.

John & Mark took good care of me and gave me a good rate with challenged credit. Stop by if you need a great vehicle at a good price!

Let me just say my intention was not to buy from here. And I ended up buying my brand new Ford Bronco Sport 2024 badlands from here. Caesar and team were amazing. He made it so pleasant and easy. Thank you. I love my car. read more

BP Ford - Auto Repair Near Me - Long Beach, California

I expected a high-pressure environment at the dealership but was shocked by the dismissive and rude treatment I received. Before my visit, I spoke with Clayton about my financial situation after a car accident, and he assured me he would be flexible with pricing. However, my experience quickly soured. Upon arrival, Cesar rushed to my car and incorrectly claimed I had an 11 AM appointment. Despite explaining my financial limitations, I was pressured repeatedly. Mr. Jesus Duarte entered the conversation, completely unaware of my situation, and aggressively pushed for a sale without considering my constraints. When I refused his offer, he stormed off, making me feel undervalued. Clayton apologized for Duarte's behavior but didn't provide any real resolution. After leaving to pick up my son, I reluctantly agreed to an $11,000 out-the-door price, but was pressured to sign paperwork before I left. I paid a $1,000 deposit, assured my car would be ready when I returned. However, after signing and paying a $5,000 deposit, I was informed my car would take two days to be ready. I was also told someone would pick me up from my rental car, but that didn't happen, forcing me to return on my own. At the dealership, I was ignored while Cesar sold a car to another couple. When I felt unwell and asked for assistance, Clayton helped me while waiting for loaner keys, which took over 30 minutes. When I finally got the loaner car, I discovered I had the wrong keys. Days later, after signing the paperwork, I received a call from Diego about a bank interview for my purchase, despite not having my car. I felt overlooked and unimportant. It's crucial for management to be aware of these issues. Cesar's repeated requests for a five-star review, due to a $25 incentive, were inappropriate. While Clayton and Diego were kind and helpful, I won't return to this dealership. After leaving a message to speak with you, Clayton finally updated me about my car. I hope for a documented response to this correspondence. **3 Days After Contract Signing:** - **11/1/24, 7:02 PM:** Received a message from Clayton stating my car was ready for drop-off arrangements. - **11/2/24, 11:49 AM:** Left a message for Clayton to arrange the car drop-off. - **11/2/24, 1:37 PM:** Cesar called, saying my car was still being detailed and would be ready in a couple of hours. Still waiting on back-ordered malfunctioning cabin lights. read more

BP Ford - and car paint is peeling horribly since purchase just about a month ago. - Auto Repair Near Me - Long Beach, California

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Lis (pronounced Liz) was great to work with and best of all, honest. She's new to the dealership but not new to the car industry. If she doesn't have the answer to a question, she works to find it or grabs a team member who can answer it for you. Be sure to ask the front desk for her if you want to buy a vehicle at BP Ford! Loving my new 2025 Raptor 37PP! read more

BP Ford - The team let me drive it off the showroom floor! - Auto Repair Near Me - Long Beach, California

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I purchased my new 2025 Explorer today from Noe and Anthony at BP Ford of Long Beach. My experience was amazing the guys were super helpful I would definitely recommend reaching out to Noe for your next vehicle. The purchase experience was fast and super easy. I would really recommend reaching out to Noe for your next vehicle purchase. The guys were friendly and my experience was excellent really recommended. read more

Very disappointing experience. I was given clear promises about the steering wheel that turned out to be untrue. What was agreed upon was never properly honored, and the whole process felt misleading. Would not trust this dealership again. read more

Very straight forward process Found a car we liked that was priced well and there was minimal hassle John was a pleasure to work with read more

I attempted to purchase a used, 2022 Tesla Model X from BP Ford. I took a total of five visits on my part before I gave up and refused to take the vehicle. Day 1. Went to dealership to check out the car. It wasn't ready for sale. Not a problem. There was front fender damage, but I liked what I saw and asked to come back the next day to test drive and check it out after it was ready. I made an appointment for 3:00pm Day 2. Car wasn't touched. They wouldn't let me test drive it, but assured me it would be ready the next day. Day 3. I test drove it and it seemed fine, but the fender damage was still there, and this time the passenger airbag warning light was on. They assured me everything would be fixed when I picked up the vehicle. Day 4. I waited for everything and they told me it was ready, but when I went out there, they'd only replaced the tires and TPMS sensors. The fender was still not fixed. I refused it. Day 5. Came back a 5th and final time to a vehicle that was washed but the fender damage that they'd agreed to fix on the due bill wasn't fixed. I moved the car from one parking spot to another and not only did the passenger airbag warning light trip again, there was a strange sound from the suspension and I felt it in the steering wheel as well. I refused to take the car. I told them that I'd gone out there 5 times because they all seemed like nice people and I didn't 'feel' the high pressure sales BS. But what this dealership does is make promises, and they just don't do it. Always beware of people who say one thing but do another/and or don't follow through. I also made the foolish mistake of paying for the car and signing the contract which means they still have my down payment (I'm still waiting to get my money back after a week with no firm solution). I'm writing this to warn others not to put up with things like this. I've never had a dealership make promises, even put those promises in writing, and then just not do it. Also take note that some of the other 1-stars do say the employees are nice and make us feel comfortable: BEWARE because that worked on me as well, and it creates a false sense of trust. Update: I had to threaten them with a report to the California DMV investigation unit. The check for my deposit was ready that same day. Amazing. read more

BP Ford is the worst Car buying experience I've ever had. Don't walk away. Run as fast as you can. I made a deal for a truck with the Sales manager. His name is Mark. We shook hands on the deal. And he even wrote it down. All that was a lie. When i tried to talk to him about it. He looked at me like I was stupid. The customer service is horrible. I have not had the truck more than 20 days. And the underbelly is already full of rust. He told me to spray WD-40 on it. Whatever you do don't buy a car from this dealership. They are crooks. They kept my entire 10 grand down payment. And charged me retail for the truck. Don't make the same mistake I did. The Sales manager Mark is a Two face liar. Along with the rest of the sales team. One good note. The Finance guy Miguel and Salesmen Christian. We're good people. BP Ford. Gets 000000 Stars. read more

John got me a great deal on the 2024 Tesla Model 3. He's very easy to work with. Reach out to him at BP Ford if you want the best deal. And shout out to Anthony in finance for getting me the best interest rate out there. read more

Dropped F-150 off at 9am with a horn that wasn't working. Service Rep immediately informed me there would be a $275 charge to run computer diagnostics. I called at 4:45pm and was told my rep. Don had gone home. I asked that he call in morning with update. He called and said the truck hadn't been touched and it was common for the service dept to keep a vehicle for 2 or 3 days, so I had him bring it to the front where I picked it up. His attitude sucked... acted like he could care less. Don't count on service at BP Ford read more

My q50 was attempted to be stolen twice and ended up getting totaled with $17k worth of damage from them going through my sunroof. I needed a new car ASAP and wanted to get a truck after having a sports car for so long. I knew I wanted the 2024 or 2025 F150 STX because lime green is my favorite color and that model has it in the trim and interior. I also knew I wanted to buy brand new because of the new administration's policies on writing off interest if you buy a brand new American car. I was dealing with John here and he made my experience not so pleasant. He basically "little girled" me the whole time I was working with him. He kept trying to get me to get a Ranger, which I didn't want and kept saying to me " you're a girl you want all these nice features especially since you just went from this car". I went in knowing what I wanted and he just was running circles around me. I knew I would be giving up luxury features from my sports car to get the truck I wanted and I kept insisting to show me the car I wanted. We test drove 2 cars before he finally showed me the F-150. I have pretty good credit and I am an I-O Psychologist.. a budget isn't an issue for me. He was showing me trucks worth way more than the model I wanted, but when it came to prices, John was trying to get me to put down $11k on this darn truck with an $1,200 monthly payment. That makes no sense. I have NEVER EVER EVER put money down on a car yet alone $11k. He also refused to take off the "add-ons" that the dealership put on which is illegal. He said if he took them off the dealership would lose out on money. I told him that another dealership was giving me the price of $39k out the door and then he turned the conversation into trying to find a vehicle "within my budget." We went back and forth for almost 5 days and I ended up driving to DTLA to get the F-150 with the price I wanted out the door with no money down and no where near a $1,200 monthly payment. John is literally the definition of a sleazy car salesman. Like I have a freakin PHD LEVEL EDUCATION as a psychologist do you think you're going to out negotiate me with your stupid little sales tactics or by belittling me when you talk to me? When I worked in higher volume sales than cars I could make my freaking sales goal for the month in a day LOL. Like freakin read the book "Never Split the Difference". I shared some images of our texts but this doesn't even cover half of the stuff he said to me over the phone. I hope that any woman that walks into this establishment doesn't get treated this way. If you don't want to deal with sales people that are going to run circles around you or illegally refuse to take of dealership add ons go to Ford DTLA and ask for Jonathan-- he usually works in fleet sales so he doesn't do the whole run around and will give you what you want and get you out the door within 5 hours. By law dealerships in California are only allowed to charge you $85 for the doc fee and around $23 or something for the title fee. Do not think you are required to pay for things such as perma-plate, etch, and clear shield or a security system. read more

BP Ford - John having the nerve to reach out to me after being irritating for 5 days - Auto Repair Near Me - Long Beach, California

If you want to get a car, this is the place. Anthony and Bryan are fantastic. They know how to make a deal and come through. They work hard to make the customer happy. You won't find a better deal. They are honest and straightforward. They have a customer for life now. read more

Arrived for a 7:30am appointment for an oil change specifically and the service tech tried to upsell me on their works package, a routine checkup I will end up doing in another 8,000 miles, not now. They stated they will not provide just an stand alone oil service. I dug in and asked to speak to the service manager to understand why a service department can't supply oil changes, on of the most basic services you do on a car. After being rude, not acknowledging their mistake, and did not apologize for his or his employee's attitude, they finally conceeded that I knew what I was talking about, and they were not going to get another $500 out of me. This type of service strategy is pathetic and leaves a sour taste in anyone's mouth when trying to find reputable dealer. I am taking my business elsewhere, I would suggest you do the same. These people should not be in the service industry. read more

Very unprofessional in the service department, showed up to multiple appointments for an airbag recall but no parts were on site. Finally after 4 days of sitting after recall repair I called today to pick up. Upon leaving the dealership my partner driving the vehicle home noticed the vehicle RPM was very high almost causing her to crash multiple times. After an emergency stop we located the floor mat pulled on top of the gas pedal. Less than 2 minutes after leaving the dealership. This is a major safety issue, not to mention a separate incident through ford when I received another of my vehicles (bronco) from "service" with all but 2 roof latches not properly secured. Plus there's a large Hispanic man behind the counter at service who needs to take himself in for adjustment read more

Usual dealer schenanigans. Bait and switch, upselling options that aren't even on the car. I went in to look at a Tesla and the one that they had listed with low miles had the EV tax credit claimed already. They directed me to a much higher mileage one and expect me pay the same amount.. Yes, this other one has a tax credit available, but they are asking me to pull that money out of my pocket for 35k more miles? Also now I expect sales people to lie, but when I point out the car doesn't have options installed that they are listing for thousands more, he starts backpedaling saying they would install when I purchase it. Sure bud. If you are not going to budge on price and lie directly to my face that I catch you on, you are just wasting my time. I really wish they were more busy so me making a scene would be heard by other customers. read more

*buyer beware* bait and switch tactics! I would not recommend this dealership. Prior to visiting, they emailed me a price and a clean Carfax report. However, upon arrival, the car had noticeable cosmetic damage to the rear passenger panel -- damage that was not disclosed even though I specifically asked. The sales rep, Joseph, admitted they knew about the damage but still wanted to show me the car because I had traveled so far. He also stated they "don't have to disclose cosmetic damage if the airbags didn't deploy," which felt deceptive. Once back inside, the experience only got worse. The sales rep tried to upsell the car from the advertised internet price, pushing for alternative financing instead of my preferred option. Their so-called "best deal" was actually padded with nearly \$5,000 in add-ons -- including a high-tech alarm system and a clear coat -- on a Tesla, no less. Then I was told the dealer would *fix the cosmetic damage only after I purchased*, requiring me to make another 70-mile round trip (at minimum two hours with traffic). The last red flag from the sales rep, Joseph, was "All dealers have their add ons". I partially agree, Joseph. Non transparent dealers present add ons after the internet price is sent. What could have been a straightforward deal turned into a frustrating, time-wasting sales game. This dealership is more concerned about squeezing every dollar than providing honest service. My recommendation: save yourself the time and money, and shop elsewhere. read more