John at BP ford in Long Beach gave me a great deal for my Mach E. I recommend you go see him !

I'm leaving this review as a longtime customer of what was formerly Cal Worthington Ford. The Worthington family owned this dealership for many years before selling it a few years ago, and I've been coming here since 2005. I purchased three F 150s from Cal Worthington over the years, a 2005, 2011, and 2017. When it came time for my 2023 F 150, I ended up purchasing from another Ford dealership for the first time, but that was simply because they had a larger F 150 inventory at the time. So technically, I've never purchased a vehicle from BP Ford, but I've continued bringing my vehicles here for service. The service department is really what this review is about, and they've consistently been great. They're upfront about pricing, explain what needs to be done, and I especially appreciate that they don't do the annoying "Are you sure?" routine when you decline an additional service. There's no pressure or guilt trip. I usually make my appointment online, drop the truck off, and it's typically ready within a couple of hours. The process is easy and straightforward, which is exactly what I want from a service department. After nearly 20 years of dealing with this dealership, first under Cal Worthington and now BP Ford, I've had a good experience with the service department and will continue bringing my F 150 here. read more

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Poor service I shouldn't be surprised but even after negotiating a deal over the phone and having them agree they changed the deal when I went onsite. I should've know better than to expect transparency or an easy transaction. read more

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Recently purchased a used car from this dealership. The sales team did their best to sell us on dealership add ons, which we declined. Experience was overall good, car is in great shape. They did a solid inspection, and sold me a good car. The main reason for the 5 star review is the service post-sale. The Sales Manager Eman went above and beyond to provide excellent service and a good experience. He spent a lot of time educating me on the features, and even included an additional item for the car which really went a long way and made me feel great about being a customer. I recommend this dealership. Every dealership tries to get you for add ons so i'd recommend asking about it up front so there aren't any surprises at moment of purchase. read more

I have been treated with kindness and respect by everyone I've had the pleasure of interacting with. I want to especially thank Christian for his top-notch customer service. You feel right when you walk into the dealership. read more

This is for John (everyone else I interacted here was friendly), but at the end of the day it's the salesman that matters most. John made it super easy, after dealing with several others up and down CA, John came back with the best deal. So good that I didn't hesitate to lock in the deal that day! read more

I don't usually leave reviews, but Christian at BP Ford definitely earned one. He was honest, straightforward, and easy to work with from the start. There was no pressure or back-and-forth, just someone who genuinely wanted to help me get into the right vehicle. He worked hard to get me a great deal and made the whole process a lot easier than I expected. Anytime I had a question, he was quick to answer it and kept me updated every step of the way. You can tell Christian really cares about his customers. He's a young guy with a bright future ahead of him, and I wouldn't hesitate to buy another vehicle from him. If you're looking for someone who's honest and will take care of you, ask for Christian. read more

BP Ford - Auto Repair Near Me - Long Beach, California

I stopped by BP Ford of Long Beach because it was the closest dealership when my car suddenly started making a concerning noise while I was driving. I was hoping for a quick bit of guidance or at least someone willing to take a moment to point me in the right direction. Unfortunately, that's not the experience I had. I spoke with Ignacio "Nick" Soriano, who was extremely dismissive from the start. Rather than showing any interest in helping or even asking basic questions about the issue, he seemed completely uninterested and brushed me off in a way that felt unprofessional and frankly pretty frustrating, especially when you're already stressed about a potential car problem. When someone walks into a dealership with a mechanical concern, they're usually looking for reassurance, expertise, or at the very least basic customer service. I didn't get any of that here. Because of the experience, I decided to take my business elsewhere and ended up going back to Caruso Ford, where the staff was much more helpful and willing to actually assist me. If customer service matters to you, I'd recommend looking at other dealerships before stopping here. read more

BP Ford - Most unhelpful service advisor I've ever dealt with. - Auto Repair Near Me - Long Beach, California

James the Sales guy who has no customer service. he picks up the phone acts like he doesn't know the name of his general manager will not put the call through to his finance manager and clearly should not be answering any telephone calls. Miguel, who we've left messages for have called over the last three weeks to try to resolve an issue with a contract that they did not fulfill will not return any calls. they must unfortunately have dealt with different people before because I am now going to the Better Business Bureau and I'm going to make sure that they fulfill the contract that they signed over three weeks ago. Beware do not do business with this place. It's not worth the headaches. read more

I purchased a pre-owned ford mustang from this dealer last month & it's been a horrible experience. To begin with; their finance tactics are abhorrent and remind you of some shady, 1980's sales tactics that give dealers a bad name. I should have followed my instincts and walked out the door. They started by offering some ridiculous 16% interest rate (to see what we'd say) when they could see we were shocked, they came back with some sleazy... "we're still waiting on other banks, these are just the first offers". So to be clear. If we would have said "ok" they would have sold us a car at 16% interest that we ended up getting at 6%. In what world do they start at 16%? That alone should trigger some sort of finance usury law or violation of truth in lending disclosure. Again. My big mistake; was not walking out then & there. I ended up purchasing the car. A car with a clean carfax that they made me sign off on, claimed no prior damage, no accidents. Not a month goes by, that I get clipped by a car. After filing my insurance claim, I'm called in by the reputable body shop. Apparently they wanted to point out that the car had been in a previous accident and show me the damage. To my horror; the entire side panel was COVERED in bondo. The paint could just be chipped right off. It wasn't factory paint. The trunk? Also had been crumpled and had paint overspray underneath. When the seats were removed? Broken windshield glass was all underneath the seats (when no glass had been broken when I got clipped). They sold me a structurally compromised car that had clearly been in a major accident that had never been reported while I paid top blue book value for a car that was represented as having never been in an accident. When I contacted them to let them know to see what could be done to make things right, in fairness? Hey, I could understand that mistakes could happen and all I cared about was fairness, in making things right so I gave them the chance to do so. Instead of doing the right thing, they mocked and claimed maybe it was due to my accident. As if bondo magically appeared underneath the car on its own. They claimed the car may have had "cosmetic" repairs, but they were done to industry standards. I'm sorry, cosmetic are scratches. Not impact, not broken glass, not replaced airbags and not major body work that compromises the structural integrity of a car. I tried to be fair, only to be dealt with the run-around, customer shaming and taking no responsibility for the quality of what they represent to a consumer. Shady business dealings doesn't suffice. The finance manager congratulated stating I was purchasing a car from a known client that had traded in the car, only to find out it was purchased in a general auction for resale. They made no attempt to be fair, not to make anything right, when they sold a car under fraudulent misrepresentation. This isn't the Worthington Ford we used to have. It's filled with disengenious business practices from finance to sales misrepresentation of their cars with no duty of care, integrity nor honor in business practice. THIS is the type of establishment that's every negative connotation associated with "car salesman" tactics. Now I'll be embroiled in legal for the foreseeable future because they opted to not take responsibility, nor offer some sort of solution or anyway shape or form of making things right. I paid top market value for a car that was supposed to be free of accidents that had actually been in a wreck. The value was not the same. But they pretended it was & act like it's no big deal that it wasn't. Blows my mind that a company would compromise its reputation and integrity so carelessly. Instead of making things right, when they could have worked it out? Now they'll be spending it on legal. Their choice I suppose. I will be forwarding this to the Attorney General as well. If any of you that have had negative experiences like mine? Feel free to reach out to me. Do yourself a favor. Take your business elsewhere. One star. Because I had to leave a star to post. Sales guy: Tony Manager who chose to blame me instead of "managing" the situation: Shant - General Manager* *(and big surprise, he will be unavailable & out of town for the next few days). Of course he is. read more

BP Ford - A car with structural damage has a 20-50% lower resale value; yet I was charged full blue book value. - Auto Repair Near Me - Long Beach, California

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Shoutout to Christian for being very helpful, but the management here is an absolute joke. When we sat down to discuss numbers, the manager refused to give me an itemized cost breakdown. He literally just wrote a single number on a piece of paper and told me to ask Christian if I had questions. When I pushed back, he condescendingly told me he didn't even know if I actually wanted the car and that I "just walked in and picked it." Little did he know, I work in space and defense proposals and negotiate costs for a living. I won't be bullied or talked down to because I'm a woman demanding basic transparency. His complete lack of customer service and utter unprofessionalism made me walk right out the door. Take your business to a dealership that respects its customers. read more

BP Ford - Auto Repair Near Me - Long Beach, California

1-Star - "BP Ford Long Beach SCRATCHED my Method wheel, LIED about 37″ capability, VOIDED my warranty, GHOSTED me - $209 fix ignored" Dropped my 2024 F-150 Raptor at BP Ford Long Beach on Oct 30, 2025 for a $2,500 alignment + tire swap (Nitto to factory BFGoodrich 37s). Noon 10/30: Service advisor Jocelyn Martinez calls--tech on their "latest Hunter tire machine" gouged my 3-month-old Method Race Wheel. I asked how; she claimed they ran into an issue, don't work on 37″ tires and will be outsourcing to Performance Tire. Manager Deana Ramirez promised repair; if I'm unhappy, they'd replace. Service Manager Daniel Pulido later contradicted both, admitting they DO handle 37s but the Hunter machine was uncalibrated--that's how the damage happened. General Manager Shant Mgerian never replied despite his email being public on bad reviews. Oct 31, 3 PM: Deana emails "repair looks perfect," refuses $209 replacement wheel. 4:04 PM pickup: Repair is trash--paint doesn't match, visible sanding marks. Showed Jocelyn & Daniel; they didn't know what to say. Instead of promised discount on work, I received a full $2,500 refund and left with a warranty-voided wheel. Daniel promised Monday follow-up for a new wheel. Monday Nov 3: crickets. Final email to Daniel: "No reply = escalation." Today Nov 4: still ghosted. Documented lies: * "We don't do 37" tires" (Jocelyn/Deana) * "Hunter was not calibrated" (implied) * "Repair = new" (Deana) Raptor or ANY Ford owners: AVOID BP Ford Long Beach service. $209 to them is nothing, but I get zero accountability, and lies. Ford corporate, your dealer is tanking your brand. read more

BP Ford - Scratches and gouges in the wheel. Powder coating compromised. - Auto Repair Near Me - Long Beach, California

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I recently took my Bronco Sport to BP Ford for repairs, and I couldn't be happier with the service I received. From the moment I walked in, I was feeling very anxious about what was happening with my vehicle, but Nick, my service advisor, immediately made me feel seen, heard, and reassured. Nick kept me updated throughout the entire repair process and made sure everything was taken care of. I also want to thank Enrique, the mechanic, for his excellent work. It's clear that they genuinely care about their customers and take pride in what they do. The team at BP Ford is professional, efficient, and provides outstanding customer service. Thank you, Nick, Enrique, and everyone at BP Ford for making a stressful situation so much easier. I truly appreciate everything you did! read more

Had a great cat buying experience here thanks to John! He helped me get a good deal on a used Ioniq 5. There's a bunch about the experience I appreciated: * Took some negotiating (unavoidable when buying from a dealership) but my out the door price was very close to what they estimated over the phone * John has a bunch of experience in the industry so his car knowledge went well beyond just Ford (and he had expertise in Hyundai in particular!) * Once we agreed on price I was out the door in about an hour * When I came back to bring the extra key and title to my trade-in they offered to charge my car for free and John even took time out of his day to get something I accidentally left in the trade in car. I don't buy cars often but I'll definitely keep them in mind next time I'm looking! read more

John is the absolute best. He literally goes above and beyond for you here. I could not have asked for a more responsive professional person to help me. Thank you John! read more

Best car buying experience I've ever had Kamaran knows he a product, no games, the car was very well priced based on my research. I walked in with the concern unknown costs would be dropped on the deal. Nothing even close. The numbers he quoted me over the phone didn't move. Love the car exactly what I wanted. read more

Not big on leaving reviews, maybe 2 other reviews in my life. Highly disappointed! Bought my car at this location, started having car trouble 2 years later. Scheduled an appointment for diagnosis on a couple issues, end of day 1 I called for update and no update available. End of day 2 I called again for an update and then received a call back letting me know I should take it to the main dealership as they couldn't find anything. 36 hours and $300 later I picked my car up only for it to breakdown on the way home. I also spoke to sales about possibly trading in the car for a new one, after it seemed like I was bothering the salesman he gave me an insulting offer on the trade in making it obvious he did not want my business. Definitely will not return read more

Don the serviceman is the BEST!! He always takes care of my Explorer!!! Sad day if he ever leaves

Dishonest dealership. We were told this Model Y Performance was "super clean" with no damage. After driving 4 hours to pick it up, we immediately saw paint chips on both doors, fenders, and the hood. Their Autotrader photos deliberately avoided the damage, showing only one clean wheel and ignoring all other defects. This was clearly intentional misrepresentation. read more

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I am writing this review about the service department, more specifically about service advisor Jose Rodriguez. He took care of us and our Fords when he worked at a different location some years ago. I am so pleased with him that when he changed dealerships so did we. He is always there and ready to help. He asks about our concerns, is aware of what work has been done in the past and when it was done, and ascertains what might be needed. He makes the appointment with the mechanics which is usually the next day or at my convenience, whenever that might be. They get it done. I've never met the mechanics so can't name them here but am always happy with their work. I have never purchased a new car here, and prefer my old 2006 Ford Escape. All the new bells and whistles of the new models are definitely not my style. As long as they can keep my Escape in good running order, and keep Jose around, I will continue to come to BP for service. read more

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So I went in for a test drive a used car. The sales men "Andrew" and I think "Tony" he never gave me his name said they'd work really hard to get me a good deal on a finance loan. I only needed to get financed 15k but the deal he "worked really hard" at getting was for a 72 month term with mo warranty at 478 a month!! If you do some very simple grade school math that doby add up. He tried to scam me into a loan for twice what I needed thinking I was stupid and made me think it was a really really good deal. I get it, times are tough, but when you try to scam someone with a disability you really really have to be super desperate. I hope these guys live forever. Because wassholes are forever around here I guess. Don't buy from this dealership. When they are try to sell cars at 138k it's a bad sign when they can't even be straight up with a small loan of 15k. Very very bad business. I hope the BBB gets hold of this and brings them up on extortion investigation. Has anyone else been scammed by this dealership?? They were sweating me hard. I was in the dealership for over 3 hours, just for a test drive. Now I have to block their number!!! they need me more than I need them I'm the now. read more

I don't normally write negative reviews, but this experience was disappointing enough that I feel it's important to share. We initially saw a black Ford F-150 online and called BP Ford of Long Beach to confirm availability. We were told the truck was available, so we made plans to drive down to see it. When we arrived a few days later, we were told the truck was up on a lift and unavailable to view because it was going through inspection and detailing. While that was frustrating, we understood. The confusing part is that the truck had been listed online for over two weeks, including on CarGurus. Our salesperson, Cesar, assured us the truck would be ready to view in 3-5 days, likely by the end of the week. We never received a follow-up call, so we decided to call him ourselves that Friday. He confirmed the truck was still available, so we made the drive again on Sunday. When the truck was finally brought out, it was in very poor condition. It had a large sideswipe down the passenger side that looked like accident damage, despite being previously described as a one-owner vehicle with no accidents. The truck was also extremely dirty--clearly not detailed--with visible dirt and even cobwebs. We were told they were "backed up" and hadn't had time to clean it. When we expressed our concerns, Cesar passed us off to another salesperson and said he was too busy to continue helping us. What's most frustrating is that we genuinely wanted to buy a truck, but our time was wasted--twice. This entire situation could have been avoided with honest communication over the phone about the truck's condition and damage. Instead, we made two long drives to the dealership only to be disappointed both times. There are many other dealerships in the area that value transparency and customers' time, and unfortunately, we'll be taking our business elsewhere. read more

Service department is terrible. the absolute worst place. do not go. this review needs to be min. 85 - so i will say it again. the service department is terrible. the absolute worst place read more

I did show the truck to the service manager and they apologized and sent the truck off to be washed. They did a good job with the wash and got all the oil off, not withstanding that it never should have been released back to me that filthy. They are convenient to my house so I will try them once more for the next oil change. read more

The finance company wanted me to lie to the bank in order to get a loan. 19% interest on a used car after putting pressure on my sister to run her credit "soft hit" but ended up with 7 hard hits. Wanted me to tell the bank I made $5100 a month and $600 rent. Totally a lie. Shady and illegal. Than they wanted me to say that the young dealer had made the mistake. WoW. Criminals. read more

BP Ford - they circled the lie i was told to tell to the bank. - Auto Repair Near Me - Long Beach, California

I have been coming to this dealer way before it changed hands when it was Worthington. I am a huge Ford fan, with 3 in my driveway right now. And I am eyeing that white Bronco Raptor on the showroom floor. For the last few of years the service department has been HORRIBLE leading me to never again do business there. I bought a Flex about 5 years back and it has been a great car. But we have had little issues with it. All of which has been covered under warranty. Except it is like pulling teeth working with Jo** (?) (the larger guy in the service department) with an arrogant attitude. Issue 1: The side key panel has fallen off of the car several times. It comes loose while driving on the freeway and comes off, banging into the side of the car. Two of the times snapping in half. The other two times it did not break and they just put a piece of double stick tape back there. The first time they replaced it with no problem, The second time it did not break and they just re-hung. The third time (it broke), Jo** charged me $100. When picking up the vehicle, one of the managers came out and handed me my money back in cash folded up with a paperclip. He also asked me to write a nice review for Jose. I did not at the time. Seemed a bit fishy to me. The panel fell off again and broke and I return to the dealer, Jo** said it is not covered and said it would be in excess of $550.00. Issue 2: When I bought the car, the tire light kept going on every two days. I brought it in several times. I finally asked Jo** does the sensor need to be replaced or something. His reply was "it's physics my friend, when it gets hot and cold, the air expands". The light came back on about an two hours later after leaving the dealership. The next day, I went to the local tire shop on the corner, they found a pin in the front right tire and fixed it for free. The light has not been on since that. Issue 3: I bought a extended warranty for the finish. The rails on the roof are all peeling paint well within the time of the warranty. Jo** said they don't cover the rails. Giant waste of money! Issue 4: On my work van, I complained about a shaking or rattling noise on the freeway. Jo** figured out that it had to do with the drive shaft. He assured me that it was safe to drive, and that they were out of stock, and he would notify me if he was able to find one. I have asked repeatedly, his reply is usually "oh, I will have to look that up in your history". He was also going let me know if it was covered under the warranty. He never returned any calls. When I go for an oil change or service, I really try to get any other service technician, but seems every time I go, everyone scatters except him. Lucky me. I am not entirely sure how I could be so lucky to have so many bad experiences with one dealership and why that company would keep someone with such an attitude to customers. I am sure there is a benefit, but as a business owner... UGH! read more

BP Ford - Side Panel that has broken 4 times - Auto Repair Near Me - Long Beach, California

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I had a terrible experience with BP Ford of Long Beach. I was in contact with Andrew about a 2025 Ranger Raptor, and he went as far as scheduling me for an appointment I never even requested. Despite that, I drove over an hour and a half to make it there on time. When I arrived, Andrew wasn't even present. Another salesperson had to step in and then casually told me the truck I came for wasn't available due to a transmission issue. That is something that should have been disclosed BEFORE I wasted nearly 3 hours of my day driving there and back. It gets worse. I asked about the 2026 Ranger Raptor they had listed, and was told that one also wasn't available to test drive due to recall issues. Yet somehow they still tried to push me into "working out numbers" on a vehicle I couldn't even drive. That's not how you do business. This was a complete lack of communication, professionalism, and respect for a customer's time. Scheduling appointments for unavailable vehicles and failing to communicate basic information is unacceptable. I will not be returning and would strongly recommend others confirm vehicle availability before even considering making the trip here. read more

Such an AMAZING experience from start to finish! Buying a car can feel overwhelming, but this was smooth, positive, and actually fun. Jim was so kind, helpful, and truly incredible -- he went above and beyond to help me get the car of my dreams! He made everything feel easy, answered all my questions, and was such a joy to work with. I'm beyond happy with my new Bronco and so grateful for the great energy, professionalism, and care from the entire team. Cheers to a new year, a new Bronco, and dreams coming true! Highly, highly recommend! read more

Group of liars that will try to scam you for "Dealer Options" that they "can't remove". They jacked up the agreed price by $6,000 then come down to $1,500 and chase after you in the parking lot that their GM can give a better price. Worst dealer ever. Stay away. Group of scammers. Literally, low life "used car salesman". read more

I just got my Bronco Outer Banks, and I am very happy with BP Ford of Long Beach, especially a huge thanks to John Ansari. He was very helpful throughout the entire process getting me a great deal. He is knowledgeable, patient, kind, and fun to talk to. I lease a new car every 2-3 years, so I am very familiar with the car buying process. I know that some dealerships can be very aggressive, trying to get you to buy a car on the spot and even they lie. But BP Ford of Long Beach is diffrent. John and I negotiated calmly, making my car shopping experience enjoyable. If you are in the market for a new Ford, I highly recommend going to see John. read more

BP Ford - Auto Repair Near Me - Long Beach, California

I am so sad we are done with BP. Our family used Worthington for decades. That was such a wonderful business. I haven't purchased from BP but I tried continuing to service our Fords at BP once they took over and it's been frustration after frustration. The primary issue for me is that the schedulers aren't properly trained on how long work will take or the anticipated timing to diagnose an issue. This has happened at least twice to me. If I'm offered an appointment and told, "that will require 1-2 hours" and then arrive to find out that I'm expected to leave my car onsite for a few days without a complimentary rental, I'm afraid I can't make that work. I've had similar issues to others here regarding quotes without itemized parts / labor pricing and have really had to pry to extract the breakdowns. One time when I arrived to retrieve my car during the hours they'd told me to come back in, not one person was in the building (no exaggeration) and so I simply grabbed my own keys (I'd already paid online) to get myself back to my car. A few employees appeared as I was getting ready to exit and shared that they'd had a company party at that time. Awesome for them! No joke. But who is managing this place? You didn't want to think through coverage up at the front since you were still open during said celebration? I'm traveling a few extra miles across town now to a different service center and I am so, so grateful to have moved on. A BP employee said it himself the last time I ever went there: "they've doubled the workload but have reduced the number of employees" The customers definitely feel this and I'm so appreciative that we have other options. read more

We worked with Eman the sales manager over the phone before checking out their used Model X Plaid vehicles. We drove about 2 hours but were very pleased with the vehicles and especially the customer service. We drove around in 2 vehicles with Lis, she was very informative and really listened to our needs. She wanted to make sure we were really comfortable with our decision and went above and beyond to make us happy. Lastly, Anthony worked with us to make sure we got the deal we wanted. Needless to say we are driving off feeling great and in the car we wanted. Thank you so much Eman, Lis and Anthony!!! read more

I want to share my experience at BP Ford in Long Beach. I first met with Liz, who was very nice and helpful. She was friendly and made me feel comfortable, but unfortunately I didn't make a deal that day. I came back the next day, and instead of working with Liz again, I was handed off to another sales rep (a younger guy who seemed fairly new). After some back and forth, we agreed on a payment of $244/month. I drove the car, liked it, and told him I was ready to put down a deposit. I explained that I just wanted to have my technician inspect the car first, and once it passed, I'd move forward and finalize the deal. At first he seemed fine with that, but once he went to his sales manager, the whole story changed. Suddenly, I was told they don't accept deposits and that if I wanted the deal, I had to sign that same day because the offer might not be available tomorrow. The tone shifted from cooperative to pressuring very quickly. That really pushed me away. Buying a car is a big decision, and no customer should feel rushed or cornered into signing on the spot -- especially before even getting the car inspected. To me, that says a lot about how confident they really are in their cars. If the dealership doesn't want a buyer to have the car inspected first, it makes you question what they might be hiding. I walked away and ended up going to another dealership, where I got a very similar deal -- actually a little cheaper -- with no pressure at all. A couple of days later, Liz called me back and asked what happened. I explained everything, and she said she would see if she could beat the deal I found and give me a call back. Unfortunately, I never heard from her again. So not only did the pressure tactics turn me away, but the promised follow-up also never happened. If you're considering buying here, be aware of the pressure tactics and lack of follow-through. Personally, I don't think that's how business should be done. read more

Came in looking for a used car and Jim A was a pleasure to work with and helped me work a deal to help my nephew get his first vehicle. Recommend anyone looking to buy a vehicle to come by and give Jim a visit read more

worst service department. waited two weeks for news on my bronco top only to find out the service advisor never entered into system. and then he quit. Jose allegedly set up a mobile tech to take pics or the top but he never showed up. when I called they had no record of the service request. read more

Let me just say my intention was not to buy from here. And I ended up buying my brand new Ford Bronco Sport 2024 badlands from here. Caesar and team were amazing. He made it so pleasant and easy. Thank you. I love my car. read more

BP Ford - Auto Repair Near Me - Long Beach, California

John was a gem. he got me into the car of my dreams and was really helpful. highly recommend.

We bought my wife's Bronco at this dealership a few years back and service both her vehicle and my own truck here because of the convenience of it being so close to us. Jocelyn in the service department is the best person to deal with. She is always helpful, communicates in a timely manner and goes above and beyond to meet customer needs. At least that's been my experience. read more

I'd give 4.5 because it was a good experience but not perfect. The imperfections had to do with the inventory or lack of inventory that Ford provides when it comes to Rangers. If they had the inventory, I would have had vehicle months ago and for probably a little less. On the bright side, John A. worked with me to order precisely the vehicle I wanted. Meaning one with all the features I wanted/needed and that in some cases, only the Ranger has in mid-size pickups. There was some haggling over pricing and what could be offered. We came to agreement on a deal that is probably the best considering no other brand offers all that the Ranger does and still for less. Go see John so he can place you in the Ranger of your choice!!! Shout out to Miguel in finance too! read more

I expected a high-pressure environment at the dealership but was shocked by the dismissive and rude treatment I received. Before my visit, I spoke with Clayton about my financial situation after a car accident, and he assured me he would be flexible with pricing. However, my experience quickly soured. Upon arrival, Cesar rushed to my car and incorrectly claimed I had an 11 AM appointment. Despite explaining my financial limitations, I was pressured repeatedly. Mr. Jesus Duarte entered the conversation, completely unaware of my situation, and aggressively pushed for a sale without considering my constraints. When I refused his offer, he stormed off, making me feel undervalued. Clayton apologized for Duarte's behavior but didn't provide any real resolution. After leaving to pick up my son, I reluctantly agreed to an $11,000 out-the-door price, but was pressured to sign paperwork before I left. I paid a $1,000 deposit, assured my car would be ready when I returned. However, after signing and paying a $5,000 deposit, I was informed my car would take two days to be ready. I was also told someone would pick me up from my rental car, but that didn't happen, forcing me to return on my own. At the dealership, I was ignored while Cesar sold a car to another couple. When I felt unwell and asked for assistance, Clayton helped me while waiting for loaner keys, which took over 30 minutes. When I finally got the loaner car, I discovered I had the wrong keys. Days later, after signing the paperwork, I received a call from Diego about a bank interview for my purchase, despite not having my car. I felt overlooked and unimportant. It's crucial for management to be aware of these issues. Cesar's repeated requests for a five-star review, due to a $25 incentive, were inappropriate. While Clayton and Diego were kind and helpful, I won't return to this dealership. After leaving a message to speak with you, Clayton finally updated me about my car. I hope for a documented response to this correspondence. **3 Days After Contract Signing:** - **11/1/24, 7:02 PM:** Received a message from Clayton stating my car was ready for drop-off arrangements. - **11/2/24, 11:49 AM:** Left a message for Clayton to arrange the car drop-off. - **11/2/24, 1:37 PM:** Cesar called, saying my car was still being detailed and would be ready in a couple of hours. Still waiting on back-ordered malfunctioning cabin lights. read more

BP Ford - and car paint is peeling horribly since purchase just about a month ago. - Auto Repair Near Me - Long Beach, California

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