There are books on how not to get ripped off by car dealerships, because most dealerships are crooks. I've read those books, and I'm a very paranoid buyer. To buy a new Prius for my wife, I bought Consumer Reports' online pricing guide on the Prius. That tells me dealer invoice, holdbacks, incentives, and generally gives an idea of what a fair price on a new car is. It can't tell you what internal metrics a dealer has that might make them lower the price, like making way for new inventory, but it's about as good a picture as you can get. This time around the system was a little different, and in addition to the standard info, it showed me several price guarantees from local dealerships. However I had to click to the next page to see the actual names of the dealerships -- and when I did, it automatically sent them my email and phone number info!! I was infuriated, and it seemed very unlike Consumer Reports to bury that in the fine print. Within seconds I was getting emails and phone calls, and I don't want to talk to anyone until I've decided what I want to do. As it turns out though, I think dealers who are contacted via Consumer Reports understand that people don't want to be unduly pestered, and so they don't start dogging you after the initial contact. When I finally calmed down and looked at the emails, it turned out that Cabe's was the lowest offer, by a significant margin. It also seemed to be a fair price right out of the gate. I didn't know anything about Cabe, but apart from the significantly better offer, I stumbled on all the positive reviews here. I saw a handful of negative reviews, but I'm sure other dealerships occasionally dog the competition with fake reviews, or perhaps there are occasional misunderstandings. I saw that Cabe tries to address concerns, and I would do the same if I were an honest dealer. That and the huge number of 5-star reviews gave me confidence that Cabe was the right choice -- though I still approached with my usual caution. So I emailed Stacy back, and eventually sent a number of emails back and forth with Meghan, who was very understanding in dealing with a paranoid customer. ;) Now, by that time I had already secured financing through my credit union, since it would never occur to me to finance through a dealership. There are even more potential ways to get ripped off if you do that. But based on the positive reviews I stumbled on here, I decided I would go for the 0% financing though Cabe as well. Anyway my guy at the credit union wanted to see Cabe's numbers, both for himself and because they use a nationwide auto-buying service, and that service's numbers couldn't come close to Cabe's. So I had Meghan send me the offer on a form that included the VIN of the vehicle and sent it over to the credit union guy. He called me back, and the tone of his voice was incredulous. He couldn't understand how I got this deal, and would be pleasantly surprised but amazed if it went through as stated, etc. etc., but the paperwork all looked fine. He sounded confused. ;) SO I grabbed the wife and headed down to Cabe. We chatted with Meghan while filling out paperwork, checking out the car, etc. Basically you couldn't ask for a smoother, simpler, more pleasant car deal. The finance guy was nice as well, and before too long my wife was happily driving the new Prius home. The next day I was at my mechanic's shop getting our old car, and I mentioned that we bought a new Prius at Cabe. What he said was very revealing. He said that as an independent mechanic, dealerships are his parts warehouse. He said Torrance Toyota rips him off on part prices, and Carson Toyoto, while they don't screw him on prices, will promise that a part will be to him by a certain time, and then it's not. So he only deals with Cabe, and he's happy with them. That's a great data point that Cabe is an all-around class operation. Frankly, in a sea of crooks, it's just a smart business model to be the rare, up-front, honest dealer. It's the right way to be in a perfect world, but in the far-from-perfect world of car dealerships, Cabe is the only dealership that I can recommend as actually doing it. read more

Recently I began my quest to purchase my dream car, a 2014 Toyota Tachoma double cab. I had no idea how horrible of an experience my journey was going to be. That is until I found Cabe Toyota through Truecar.com. I will refrain from naming names in Toyota dealerships around Orange County and LA, but it is important to say that out of 4 dealerships that I visited in the SoCal area, Cabe Toyota were the ones I chose. One of the dealerships tried to force me to trade in my 2011 Mazda 3, as well as force me into a truck on their lot which I did not like. Another dealership in LA tried to sell me a truck that I could not afford and stick me with a lease with option to buy. After two weeks of searching, almost being tricked, and being told "your business isn't worth it to us, this truck is rare and we can sell them in a heartbeat for MSRP" - I almost gave up my search. And then Todd from Cabe Toyota contacted me, and right from the get-go he let me know what he could and could not do for me. There were no false promises, or lightly veiled attempts at suckering me into their office. He genuinely seemed like a very cool guy, which was a very refreshing change from the typical salesman in a cheap suit trying to up-sell their product. After meeting with Todd and telling him what type of truck that I wanted, I ended up changing my mind a few times: "Which type of transmission, ok manual! No... automatic. Wait, I want blue, no... actually let's go with grey." Sometimes I have a difficult time making big decisions, but Todd never tried to limit my options, or pressure me into driving a truck in their inventory. I actually was looking at custom ordering a truck, and while other dealers hated this idea (because it takes up to 7 weeks), Todd and Cabe Toyota was more than willing to help me. One thing that you will notice about Cabe Toyota is that they are still expanding, so they are currently working out of small mobile trailers. Please, don't let this throw you off. I was almost ripped off by a huge "Mall of America" type dealership with huge high-def TV's and food catering. In this case, do not judge a book by its cover. Not only is the buying experience completely personal and offered with a human touch, they show you exactly what you are paying for, and they even work with you on your APR, dropping below MSRP, and monthly payments. Both Todd, and Johnathan were very down to earth, friendly, and professional. Even the finance guy was totally cool and down to earth during the signing process. I'm actually looking forward to seeing those guys again when I come in for servicing or upgrades to my truck. They're all very nice and the environment that they provide is memorable and pleasant. I dare you to try and find a better dealership in the OC area. Go ahead, either you'll end up being up-sold, ripped off, or lied to at some point during your buying process. Yet, with Cabe, you're going to get an exceptional and very memorable buying experience. read more

I first would like to mention that I rarely ever write a comment on any website. But because of the exceptional service provided by Cobe Toyota of Long Beach, I decided to write a comment. I was referred by a friend to Tara Holcomb; one of the sale personals working there, due to the excellent service she provides to my friend. I contacted Tara, and informed her of what Model, Trim, and other features I am looking for. She immediately responded and sent all the details of the car I am interested in, and the itemized out-the-door price. She Never Never pushed me at any time to buy the car. And she repeatedly told me "Please take your time to think about the car and let me know if you have any further questions". -- We went to see the car, and she was very knowledgeable, dedicated, answering all our questions. She never uses any sleazy technique to sale the car or to wear us off by back-and-forth negotiation with manager as most of the other car dealers do. Also, she did not enter into any unnecessary conversation with us to distract us from the buying process. All the time she was focused and talking only about the car. The financial department was very smooth, thanks to Mr. Porter. In summary, I am very pleased with the service provided by Tara and her team. I belive that she really understands the customer's needs, and she works to satisfy her customer. If anyone is reading this comment, please do not hesitate to contact her for your new car. Finally, I just want to say Thank You, Tara. read more

My experience with Cabe was completely unexpected....a 100% positive experience throughout....even the finances portion, if you can believe that. It all started with one of their salespeople, Meghan. I had no clue what I was really was looking for, and she was as patient as she could be. Never once pushed or prodded me in one direction or another. Allowed me to try a car here and there with zero pressure. Answered questions honestly. Allowed me to take my time. In fact, I didn't buy my first time there. But when I did return for the 2nd visit, she was just as patient and ready to help as she was the first time. I asked a good number of questions, and she spent the time to answer them to my satisfaction. When I finally made my choice, the process of purchasing the car was fast, non-intrusive, and virtually painless. Even after a couple of days with the car at home, having seen some thing(s) which none of us had noticed while on the lot, I contacted her, and without pausing a moment, she simply said to bring the car in...it WILL be fixed, no questions asked. They were minor issues too...things that some folks would have balked at, but they were handled as though they were vital to me. This, in itself, allowed me to make contact with the Service Dept. whose staff were as helpful, and professional, and as courteous as Meghan. If all other staff members are like Meghan, no one will have a problem buying their next vehicle at this dealer. I highly recommend this location. read more

I had a fantastic experience from start to finish at Cabe Toyota. In a market where many dealerships are notorious for their exorbitant markups on popular vehicles, Cabe Toyota stood out as a breath of fresh air. Unlike many other dealerships, Cabe Toyota did not indulge in insane markups on the price of the Toyota Sienna. There was a mandatory paint protection and dash cam addons, which did increase the overall cost by $1,995. However, I appreciated the fact that I was receiving tangible value for this additional expense. In contrast, some other dealerships were imposing a staggering $10,000 markup over the manufacturer's suggested retail price (MSRP) without offering any benefits.This transparent and honest approach was a welcome change, and it's something I wish every other dealership would follow suit with. Due to the above, there was a waiting list for the Toyota Sienna; it was absolutely worth it for me. It's clear that Cabe Toyota prioritizes customer satisfaction and strives to provide a fair and reasonable buying experience despite the current market conditions. I'd also like to commend Tara Holcomb, who assisted me throughout the purchasing process. Tara was not only very nice but also incredibly responsive to my questions and concerns. read more

I had an absolutely amazing experience at Toyota of Long Beach, and I can honestly say this was one of the best car buying experiences I've ever had. Felishea, my sales representative, was incredible from start to finish. She was extremely knowledgeable, patient, honest, and truly cared about helping me find the right vehicle not just making a sale. She explained everything clearly, answered all my questions, and made the entire process smooth and stress-free. Her professionalism and positive attitude made a huge difference. I also want to give special recognition to Angel, the finance manager. Angel was fantastic, very transparent, respectful, and thorough. He took the time to explain all the financial details clearly, made sure I understood every option, and helped me get the best possible deal. There was absolutely no pressure, just genuine help and professionalism. The entire team at Toyota of Long Beach was welcoming and efficient, and I never felt rushed or uncomfortable at any point. If you're looking for a dealership that truly values its customers, I highly recommend Toyota of Long Beach. Ask for Felishea and Angel you will be in excellent hands! Thank you for such a great experience. I love my Toyota and couldn't be happier! read more

I just leased a 2012 Camry there last night and I have to tell the world that I had the best car buying experience to date. I visited the store this past weekend with my wife for a test drive of the vehicle that we were planning to lease and was presented with a deal on a vehicle equipped on a way that I would of have never imagine I would be able to get for the monthly payment that I was presented with. After taking my time to check on things for the next three days and a fair share of emails to Cristina Morales (Fleet / Finance Manager from Cabe) I came back last night and completed the transaction. I was able to apply for the financing on-line and they almost had everything ready for me when I arrived after work last evening. From beginning to end, I was in and out of there in a couple of hours or so (a record for me). Finance Rep Dwayne was also great to deal with, very knowledgeable and providing common sense advice. This is my 2nd car leasing experience with Cabe Toyota Long Beach in 3 years and I have to say that I'm not planning to ever go back to the mega dealers were you always leave feeling like something is not right and the next day you feel even worse. read more

I went into this dealership on 5/28/2011 and traded in my 2011 Toyota Camry because I needed a truck. The sales team was very friendly and very quick to answer any questions that I had. As with dealing with any dealership, it wasn't completly painless, however Don Duddridge, the Operations Manager contacted me today, and went out of his way to correct this issue. It wasn't nothing major, however I needed my license plates for my new truck by the end of June. In the end, I will have my plates by Tuesday. Don was VERY helpful, and has taken care of it all. Other then the issue with the license plates, and going round and round on it and not being able to get a answer until Don got involved, everything was perfect. I was also very surprised to get a great trade in on my Camry. If anyway is looking for a used Camry that was taken care of and in better shape then ANY USED CAR YOU WILL EVER FIND... contact Cabe Toyota. The car was serviced EVERY 5000 miles, and it only has 15,000 on it now. The sport edition. Thank you Don and Rod!!!! Shawn read more

Come into Cabe Toyota and ask for Kanara Lee!! She did an amazing job helping me pick out my first new car. Kanara was patient and took the time to go above and beyond to provide great customer service. I initially went in for estimates on a new car and she happily was able to give me a few figures. Kanara, nor the dealership staff were "pushy" in trying to make a sale. They understood our situation and gave us space to consider the purchase. I was delighted with their customer service and non-forceful tactics that I came in a week later to proceed with the purchase. Kanara showed me the features of my new vehicle and let me test drive right before signing any paperwork to make sure that was the car I wanted to go with. In less than two hours I was driving away in my new Toyota Corolla. I could not be any happier and I am thankful for Cabe Toyota and especially Kanara for assisting me in getting my vehicle. Don't forget to say hello to Pete. He greeted us and made us feel welcomed from the moment we stepped inside Cabe Toyota. read more

WOW...my new Toyota Tacoma is UN-STINKIN-BELIEVABLE! I wanted to take a minute to tell you (JOSH) how much I appreciate your very professional manner. From start to finish you responded to my every email and phone call in a timely and professional manner. Never once did I feel pressured and because of your approach you kept the door open and made it easy from me to come back to you with my tail between my legs so-to-speak. THANK YOU! Mike...I appreciate your straight forward approach and your willingness to work with me on the Platinum Extended Warranty. You made what is normally a long-drawn-out process quick and painless! THANK YOU! Kenny...for backing Josh and despite the personal loss of your Dad, you handled the transition from the other Dealership in a super quick but very professional way. You also kept me in the loop and I sincerely appreciate all you did behind the scenes! THANK YOU! You have a loyal customer and one who will confidently refer anyone looking to buy a Toyota! MUCH APPRECIATED! Bruce read more

This is probably the best experience I had at a car dealership! Ive been searching for a car for awhile and I saw one that I liked at Cabe Toyota. I contacted them and JP responded to me right away! He answered all my questions over the phone and I was able to make it down to the dealership that same day. As soon as I walked in, I was greeted by JP and we went through the process of car buying. I was able to check out other cars as well and get more questions answered. I decided to go with the one I was originally looking at and was able to test drive the vehicle within minutes of walking into the dealership. The paperwork/financing was quick and easy! After going into financing, JP stayed after hours to make sure my financing went smoothly and stayed until I was able to take the car home! Thats great customer service! I definitely recommend anyone to visit Cabe Toyota! My brief encounters with the other employees were pleasant as well! Very professional! Thanks JP & Cabe Toyota! read more

I recently had the pleasure of working with Tara Holcomb while purchasing my first-ever brand-new car--a Toyota GR Corolla--and I couldn't be happier! Tara was kind, attentive, and incredibly respectful of my preferred communication method--email--without ever pressuring me into awkward calls. When we met in person, she was so easy to talk to, and we instantly bonded over gaming computers and car stories! She answered all my questions with patience and clarity, making what could have been an overwhelming process feel smooth and stress-free. Tara truly listened to me, which was a refreshing change from other experiences I had while shopping for a car. This being my first new car, it was such a big milestone for me, and thanks to Tara, the experience was nothing short of amazing. If you're looking for someone who genuinely cares about your needs and makes car buying fun and hassle-free, I highly recommend Tara Holcomb. She's simply awesome! read more

My son and I had a superb experience trading in his 2018 Prius prime for a 2020 Rav 4 hybrid. We had gone to several Toyoda dealers prior to visiting Cabe and were disappointed with their customer service. Shawn gave us a higher trade-in value than the other dealers and even went above the Kelly BB estimated value. My son wanted a specific car and Dan was able to find his car 80 miles away. He immediately made arrangements to trade a more expensive Rav 4 in order to get my son's desired car. This was all completed over 2 days. We did the trade-in and new car purchase on a Sunday and JP was assigned to smoothly complete our trade-in and new purchase. JP paid off the car loan and applied the extra money to our new purchase. The teamwork was excellent. The staff at Cabe are professional and courteous and I highly recommend this dealership. I now plan to contact Dan to get on his wait list for a 2021 Rav 4 prime. Wish me luck! Diane B read more

Buying a car is one of the most tedious and exhausting things to do. First, you have to decide what car you want; second, what things you want in the car; and then, where to buy the car. The Internet makes this whole process much easier, but there are still lots of decisions to make. Anyway, after contacting a few Toyota dealerships around the area, I decided to go with Cabe Toyota because Kanara Lee (Sales Person) was the only one who answered my emails and questions in a timely an precise manner. When I got to the dealership, ready to buy my Toyota Corolla in blizzard pearl color, she and Corey Hand (Sales Manager) made my experience very pleasant, I think too very pleasant ... because I ended up buying a Toyota Corolla IM that was on display in the showroom, but at least it was a blizzard pearl color. I'm very happy with my purchase, and I would recommend Cabe Toyota. Thank you Kanara, Corey & Dwayne (Finance Manager) !!! read more

10 YEARS FREE OIL CHANGES AND MORE!!!!!! Just Traded my 2012 Prius for a NEW 2016. The best car buying experience I've ever been through or ever witnessed. I initially went to a Toyota dealership closer to my house and had nothing but the whole "let me talk to my manager and see what I can do" act. At CABE toyota, I worked with the Sales Team on the phone, negotiated an awesome price, went to pick up the car and was out of the dealership in less than 40 minutes. After buying the car, the Sales Team went through the check list of inspection and went over all the manuals I had in the glove box. Best yet I get 3 years ToyotaCare vs 2 and 10 years of free oil changes.... Would definitely recommend CABE toyota to any friends and family. Actually the friend that went with was surprised at the awesome car buying experience she is planning to go back with her dad to buy a Prius C. Great job CABE TOYOTA. Thank you. read more

I recently brought my car in after someone stole my catalytic converter, and I can honestly say the experience at this shop was nothing short of outstanding. From start to finish, everything was handled with care, professionalism, and genuine kindness. Daisy and Phil went above and beyond to answer every single one of my questions--patiently, thoroughly, and with a great attitude. Their willingness to help and their positive attitude made what could've been a stressful situation incredibly smooth and reassuring. I truly can't thank them enough. The women at the front desk were also phenomenal--warm, welcoming, and incredibly efficient. I left thinking, wow, this is exactly how customer service should be. I wouldn't take my car anywhere else after this. The team here sets the gold standard for service, and I'm beyond grateful I found them. Highly, highly recommend! read more

I recently had an outstanding experience at Cabe Toyota while purchasing my new car. From the first phone conversation to the moment I drove off the lot, the staff was incredibly welcoming, attentive and genuine! The salesperson, Tara, was very knowledgeable and patient, answering all my questions and even helped me get the best deal on my RAV4! She definitely went the extra mile for me for the entire time I was at the dealership! JP was very generous with my trade-in and the selling price of my new car! The entire process was smooth and efficient right down to the paperwork! Dwayne made it so easy! I never felt pressured during my visit! Instead, I felt like I was among friends! I couldn't be happier with my new car, and it's all thanks to the exceptional service I received at Cabe Toyota. I highly recommend it to anyone in search of a new vehicle! read more