I never thought I'd be writing a review , or a positive one, for a car sales experience . But we had the best car buying /leasing experience here the other week , that we've been telling everyone about it. I hate buying cars, feeling like vultures ( the salesmen) swarm on you when you enter the car lot , do tricky things to keep you there for hours , then having to do the whole haggling thing while they try to upsell you on all these things . For me, it's just always a bad experience . We went here on a Sunday a couple of weeks ago , checked out some Toyota sequoia's , no one swarmed on us, we found a very helpful salesman Anthony that didn't pressure anything , helped us find what we were looking for and did a test drive with us -with my whole family of 5 in the car . We got a great trade in rate for our car ,from the manager Donnie , who was so pleasant , no tricks , very transparent , looked at our car in a timely manner because I needed to get going . My husband closed the deal that night with Donnie , financing with Macy who was so helpful, and then the cherry on top is that Anthony came to our home to finish the paperwork and bring the car . Concierge service !!!!! We didn't have to stay at the lot for hours ! This blew our mind. To top off this amazing experience , Anthony called us a few days later just to see how we were liking the car and if everything was going well so far. Hands down , BEST car buying experience of our lives ! And we've bought a lot of cars over the years . This will be the place we go to for any future needs . Highly recommend this place! It is not that vibe or feeling you dread when going to look at cars or going to buy a car. read more

Beware of George the bottom feeder, in the service area. My mom went in for scheduled oil change, he raised the concern of her White 2015 RAV 4 breaks being extremely low and must be replaced, he laid out the perfect script to her about how they must be changed now and there can't go anywhere else due to others not using OEM parts or improper instal. The oil change was scheduled at 8AM. $600+ and 9hours of waiting there at the dealer she gets her car back. George, get a real job you dumb bottom feeder. read more

Making an appointment here for service doesn't matter. I booked what I thought was the first appointment of the day. I told the lady I had a 7:15 appointment and she said, "Yeah, everyone has an appointment!" 30 minutes later, my car is still sitting where I parked it. I looked in the bay where they should have started working on cars and 3 guys were talking and laughing, 2 of them were sitting! Diagnosis fee was $225!! I walked out and got my car since it was still sitting right outside the door. Oh, and by the way, I gave my keys to Jay when I got out and when I went back to get in my car, the keys were in the ignition and the doors were locked?? The dealership I ended up at, diagnosis fee was $50 which goes towards repair if they end up repairing it. Last time I had my car at West Coast for just an oil change at around 20,000 miles, they tried to talk me into $1,000 worth of work that was not even needed. Needless to say, I won't be taking my car there again for ANY work. I found another dealership I was very happy with read more

Purchased A Vehicle - From the first phone call to the final hand off I was very HAPPY! Hazel from internet Sales was straight forward and kind. When Cisco jumped on board to assist it really came together. Awny in financed was the right amount of information for Warranties and Protection. I would definitely buy from them again. THANK YOU ! read more

West Coast Toyota - 2025 Tacoma - - Car Dealers Near Me - Long Beach, California

Have been coming here for my car services. Easy to make online appointments, prompt service, and nice waiting areas with complimentary coffee and water. The advantage oil change package is a good deal to have. Uber service one way for distance less than 25 miles. The service representative is not pushy. read more

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I no longer own my Toyota and have no need to get it serviced here, but my god after 5 years of being a consistent and regular client this place fell apart. Their service advisors have absolutely no clue what they're doing, and have absolutely no professional skills to be working with people. My last straw that made me decide to just sell my Toyota was a simple oil change and tire rotation that turned into a 6 and a half hour ordeal of me waiting in their lobby. My service advisor ignored the fact that I was sitting behind him and kept trying to get my answers on text. After I declined additional services on my simple oil change, he took an extended lunch break and told NO ONE. I had to wait until he returned from lunch for there to be any progress made on my service - absolute insanity. I'm very happy to never have to consider being scammed again for basic services read more

It's a car dealership, so not a lot to say. Customer service is ok. Service people not overly friendly. Buy, hey they r there to do a job. And they get that done. I do use them for all my maintenance issues which it's a Toyota so just up keep. No measure issues. read more

The initial signing process and test drive went smoothly. Perry and his manager were extremely friendly and helpful at first. However, after we signed for our used 2015 Audi Q3, things quickly went downhill--and now we're stuck dealing with a very problematic vehicle. From what I understand, it's the dealership's responsibility to keep a vehicle's registration current. Despite this, we ended up having to pay over two years' worth of late registration fees on top of our own registration costs because the dealership failed to keep it up to date. After signing, we were informed that the vehicle had been in a "moderate" accident that required the rear bumper to be replaced--something that should have been disclosed upfront. We were also told that Audi of Long Beach had repaired a malfunctioning backup camera. However, when I contacted Audi of Long Beach directly, they stated that West Coast Toyota declined to authorize a full safety inspection, despite us being told otherwise before signing. Audi only performed a visual inspection at no cost to the dealership. They even offered to provide service records, which confirmed they did not repair the backup camera--instead, they only fixed a latch. Within the first year of owning the vehicle, we ended up paying approximately $3,000 in repairs--many of which could have been identified if a proper safety inspection had been completed. To make matters worse, we never received follow-up calls from the service department or the GM, despite multiple attempts to reach them. Would I return to purchase another non-certified vehicle from this dealership? Absolutely not. If you're considering buying a used car from this location, I strongly recommend getting a second opinion and having the vehicle independently inspected before signing anything. read more

I bought a car from Edwin. Process took a while, and I really tried convincing to negotiate the price down. Haha! They threw in some oil changes - 5 of them. Be prepared when even making an appointment for service- that it WILL be about 3 hours or longer. They're ok. read more

West Coast Toyota - Lobby - Car Dealers Near Me - Long Beach, California

When I say I'm BEYOND blessed for the service I received and got from Hassan and his team, they worked with my budget, my time, my experience and helped me feel comfortable in my first buying process, I am so grateful for the assistance getting my new baby 2025 Toyota Corolla SE I named him Baraka meaning Blessing because that all it was to me was a big blessing Make sure you go and talk to them about your next purchase, they made it easier than I ever imagined read more

Great Experience with Hazel and the Team! I want to give a big thank you to Hazel and the rest of the staff for making my experience so great. Hazel handled all the pressure and negotiations professionally and really went the extra mile to help me get a great deal on my F-150. Everyone was friendly, helpful, and made the entire process smooth and stress-free. I really appreciate Hazel and the whole team for working with me and making sure I was happy with the deal. I highly recommend Hazel and the entire staff if you're looking for a great car-buying experience and a good deal! read more

Words will never express to me how much I appreciate the honest quick convenient efficient service from West Coast Toyota Jaime, the boss, is the person ask for for all your needs Toyota be nice smile and maybe you might get perfect Service as well haha thanks Toyota West Coast I will be telling my friends and family about you appreciate it. Jaime needs a raise! read more

This review is only for the Parts Department. I placed an online order and it was ready in a few hours. When I went to the dealership, I found it clean, organized, well-lit, and inviting. Everything I had ordered was set aside and I only had to present my ID and my credit card that was used to pay for the order. Everything in the order was correct and fit perfectly. Thanks West Coast. I was also able to schedule a routine maintenance appointment with their Service department. And, I will place another parts order in a few days. read more

Good morning WestCoast. I'm here to get an oil change @341 thousands miles. I want to thank you guys for doing an amazing service for my vehicle. read more

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This review is in regards to maintenance oil change repair. I've been coming here for a while now and was always satisfied with their service and it was close to home. I would even get offered an Uber ride home. Well I made an appointment yesterday my spouse was going to drop off the car and get an Uber ride home. He got there and was told they have a new policy if you don't buy anything he won't get a ride to work. He dropped the car at 7:45AM. I called the front desk spoke with Jasper today to see if there was anything that could've been done. No one told me about this and I wish they did so there wouldn't have been any confusion. She was also surprised she wasn't aware of the new policy. She stated it showed he had a ride to work all along. She transferred me to someone who never picked up. Long story short I would've honestly appreciated if I was told this over the phone while making the appointment. Imagine dropping your car off at then being told we don't have a ride for you anymore. Very disappointing and I will not be coming back. The customer service was inconsistent and no one seemed aware. He was even told look at their website for the new policy. This could've been taken care of better. read more

West Coast Toyota - Coffee station while you wait for car service - Car Dealers Near Me - Long Beach, California

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They had a nice looking GR86 and a GR Supra. And they had 2 Hybrids they had the Tundra TRD Pro and the Land Cruiser they are all hybrid. read more

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I have called this dealership over 5 times in the last week plus wanting to get a roof rack installed, left voicemails, been added to call back ques. Have never been contacted back at all. Will be using a different dealership for this service for sure. read more

The sales guy was very helpful and friendly but when we went to do the paperwork on the offer I had made they switched the base price from $46k (my offer) to $50k and tried to distract me by pointing out EVERYTHING else on the page. It's just disrespectful. When we are spending as much as it costs to buy a new or used car from a dealership they should make an effort to be respectful, not sneaky. Don't get me wrong; I would have entertained a counter-offer. But they tried to buffalo me and I had to say "Not today, Satan!" read more

This service department is an absolute waste of time. I will specifically call out their employee, Leslie. She will perform a textbook - Denie, attack, reverse victim offender. Example: I'm having this problem. I've researched the problem and this is what I suspect it to be. Her response "There's no problem" But you haven't even been inside the vehicle? How could you diagnose the issue? "If you know what the problem is, why don't you fix it yourself?" "Sounds like you're hearing things" Well. It's under warranty. I paid a lot of money for a car, from a brand you are employed by. That brand pays you to live, then we all go on to with our lives. This woman is unprofessional, the service department "senior tech" seemed like he was on drugs and you should do everything you can to avoid this place for service or purchase. read more

Salesman Axle was great, friendly and inviting, he priced out the car I wanted and asked how much down I'd want. I told him put $0 bc I might just pay it in cash. What you need to know is salesmen don't make deals anymore, they have to bring offers to the sales manager. In this case that manager was Aldo, who printed out an pricing summary for me. We go back and forth and agree on an OUT THE DOOR pricing. Now when I am ready to buy the car, here comes Aldo claiming the new price is 2K more, bc on the pricing summary it shows a 2K "cash down", so I would need to add that 2K to the final OTD price. These are the games these sales managers play, they make their total price look lower bc they added the arbitrary 2K cash down, which I didn't tell them to. When I told him he was playing games, Aldo starts to raise his voice and at one point said "I have a 5 star yelp review, I don't play games" (LOL as you can see no where near a 5). Then proceeds to point at his salesman, blaming him for putting the 2K on there and that it wasn't his fault. What a low life to be doing that to his subordinate in front of a customer. Needless to say I walked out of there after wasting a whole day. Bottom line West Coast Toyota's OUT THE DOOR price is actually $2K more. Very strange way to do business, stay away! read more

We had a wonderful experience at this Toyota dealership from start to finish. Edwin was our salesperson, and he was incredibly helpful, friendly, and patient throughout the entire process. He made everything easy and stress free, answered all of our questions, and truly made us feel comfortable with our decision. Thanks to Edwin and the team, we were able to drive away in our family's dream car. Highly recommend this dealership and definitely ask for Edwin! read more

Axel- so many great things to say! He provided us a comfortable experience while buying a new sequoia after exploring other dealerships we knew we would purchase our next car here! He worked closely with us and his manager to make sure the numbers worked for our family, he was understanding and super professional. Ryan Lee was exceptional and really provided us a top notch five star experience. He was thorough and explained the features of the car, helped answer all my questions. We will refer our friends and family! read more

West Coast Toyota - Car Dealers Near Me - Long Beach, California

Bad vibes from this dealership. I went to try and buy a car here and while the salesman was nice, his manager came over and acted weird and demeaning to him. So I decided to buy my Prius elsewhere. When I brought it here for a recall, the rental car they gave me only had 3/4 a gas tank. After I returned the rental, it took me a week of constantly calling to get the license plate # so I could pay my toll fees. My numerous calls and messages to the service center went unanswered (thank you to Nelson at the rental desk who finally helped me out). Now it's too late to pay my toll timely. Will not be coming back here. read more

EVERYTHING went well. I was looking for a new RAV4 Xle Premium AWD hybrid and I got contacted by one of their salesman Hassan, and he introduced me to the RAV4 Limited. At first I feared that the cost would be about $5,000 out of my range, but looking at the monthly financing cost made me just get it and pay it off month by month. read more

Almost 4 hours for a basic oil change is honestly unacceptable. There was barely any communication or updates during the entire wait, and I was left sitting there wondering what was going on with my vehicle. This was one of the slowest and worst dealership service experiences I've had. "Advantage Care" is definitely not worth it if this is the type of service customers receive. Time is money, and I would rather pay more somewhere else for faster service and better customer care. It genuinely feels like this dealership does not care about customer experience or building long-term clientele. Definitely will not be returning. read more

Big shout out to Aldo Avalos of West Coast Toyota. I bought a new car last week which included a catalytic converter cage that needed to be shipped to the dealer and for which I need to come back for installation. I was frustrated that the call had not come through to me to bring the car in, so I turned up at the dealership. Aldo helped coordinate with the parts department to find my new cage, and coordinated with the service managers to accelerate its installation so I could drive the car home less than 90 minutes after I turned up at the dealership. Thank you, Aldo. read more

TLDR: employee stole money from my car I've been taking my cars here for a couple years now. I purchase the AdvantageCARE package for each of my 2 Prius C cars because it is a good deal for full synthetic oil changes. The staff is friendly. This is my 3rd purchase of the package. It's been a good experience here until today. Spoke with the manager about appraising my car and I knew I wouldn't get much because of the age and mileage. I purchase my cars used and keep them until they have over 300,000 miles on them. When the manager came over, he reeked of cigarette smoke and left a cloud of stench within 10 feet of wherever he walked. No big deal, but not professional. I didn't even care what they wanted to offer for my car, I just wanted fresh air and could not get away fast enough. But that doesn't warrant a one star review. What could? Whoever worked on my car today stole from the change I left in my change tray. I don't keep much in there but come on! I counted up what I had before dropping off the car and remembered thinking about Homer Simpson stating he counted the pennies in the ash tray. Their employees had no business going anywhere near my coins and stealing money from me. They weren't vacuuming my car, so there's no way it accidentally got sucked up. I go there for oil changes. Now I don't want to go back. If I can't trust them around loose change, why should I trust them with my vehicle? It says a lot about the poor character of their employees that are willing to steal when they think no one is looking. read more

My husband and I made and appointment with Des Palomares at West Coast Toyota in Long Beach, Ca, to discuss the possibility of purchasing a new, RAV-4 Hybrid vehicle. Des listened carefully to what we were interested in and was able to locate a vehicle in the color and trim we wanted. Des is professional, knowledgeable, and skilled. Throughout the sales process, we did not feel like we were being "sold ". Rather, Des was more of a facilitator. We received excellent service and the car we wanted versus a car we were sold. read more

Super friendly staff! I dropped off my car for an oil change and everyone was so helpful! Honorable mention to Tony O.! read more

Anthony has worked with me on 4 deals now.. He was fair, he clearly explained all the details of the process.. no pressure what so ever. Anthony is a man of integrity, served up with a dose of humor.. He finds a solution, he finds your car... in my case, the car that i was actually looking at, which needed to be picked up from a sister store had been sold...Anthony checked inventory & was able to get me an even better car, delivered on the same day, from another dealer, way down south. We got it done... all while he was delivering cars to my friends, at the same time... Anthony is a rock star...if you need a car... he will make the process fun. He will make sure you are completely satisfied... read more

West Coast Toyota - 2025 Rav4 thank you, Anthony!!! - Car Dealers Near Me - Long Beach, California

I have been wanting a 4Runner for the longest time. I had a whole day planned and none of the dealerships I went to worked out. We went to this location and was helped by Hazel!! She made my car buying experience smooth and extremely helpful. Thanks to her and the team I was able to drive home with my brand new 2026 4Runner. I love it and I recommend car shoppers to come here !! read more

West Coast Toyota - Car Dealers Near Me - Long Beach, California

Jadon was a pleasure to do business with. He was very knowledgeable and answered all the questions we had. I recommend asking for his help on your next purchase. read more

My husband and I bought a Subaru Outback here. We were assisted by Gabriel and Desie. They were highly professional and very knowledgeable. I'll highly recommend this place for trade ins and new purchases. We are highly satisfied with our new car the service warranty package we got. read more

My 2020 tundra went to the shop a week and a bit ago. Failed instrument cluster. So far I have no idea when I'll get the truck back. I called the service advisor and he has no idea either. Now he's avoiding my calls. So I begin another week with no truck and no communication from Toyota. Not the service I've come to expect read more

WCT salesman Ricky made this 2026 Camry XSE purchase pain free with NO pressure and simple communication..Donny on the management team supporting our deal put the cherry on top..Looking for a Toyota come see them..they'll make it happen.. thanks fellas read more

West Coast Toyota - Ricky the Salesman - Car Dealers Near Me - Long Beach, California

Ok so at first I was like what the heck is going on with JAMIE at the front desk customer service? His energy was off balance the day I came in to get an oil change. So I complained to HR and the boss and they talked to me for about 20 mins and apologized and wanted to accommodate me that day but it was a process to transfer my oil change to this location. Anyways, they were supposed to follow up with me and didn't so I waited 4-5 days to come back to get my oil change. Today I came and I got it done, 2.5 hours mid day but I didn't get a free Uber to Honda to go check on something and Honda did bring me back and Toyota did have free drinks and lots of space to get on my laptop while waiting. My car felt tighter after the oil change. Thank GOD. I was pleased with the service. I feel like I'm driving a brand new car even tho this car is my older college car. I might buy another Toyota. read more

West Coast Toyota - Car Dealers Near Me - Long Beach, California

Thank you so much the team at West Coast Toyota. It was my son's first car and the experience was wonderful. I would like to individually recognize Sales Advisor Ayman Mahmoud. He helped make the process of buying a car easy and pleasant. He also helped put my son at ease with the steps of buying a car, the: sale, test drive's, questions, finance and delivery. read more

West Coast Toyota - Ayman and my very happy son - Car Dealers Near Me - Long Beach, California

Setting is decent. Have a relatively new Toyota Highlander. The USB port never really worked. Finally remembered to mention it when I brought it here. They ordered the part. I came back a week later (after struggling to get an appointment because of the crazy AI phone loop issue). Checked in, then an hour an a half later they ask me if I can stay until 230pm because they ordered the wrong part. They offered to uber me home, but I didn't trust them. I offered to just take my car and drive back when they had the part later in the day. around 330pm I texted because I hadn't heard anything. The part still hadn't arrived at 345pm. Thankfully I wasn't still sitting there!!!! They said I could come back, but it was 350pm when I got a call to come back. It is about 30-40 minute drive to get there. Another 30-40 to get back when NO traffic. they were putting me into full traffic which meant it would take about 2-3x that time. I was then told the part would be returned if I didn't get back there in 30 days. But I was there today and they messed up. They ordered the wrong part. We are now heading into Thanksgiving and the holidays and somehow I am supposed to allocate another half day for this repair...? It does absolutely feel like I am being punished for their error. Not sure if I am going back or not in the future. read more

Very disappointing service experience on 4/17/26 with my 2017 Toyota Corolla. I clearly told the service advisor that I believe a few of the service recommendations were completed less than a year ago when I got new tires (Big O Tires, May 2025). I was assured nothing unnecessary would be done. Despite that, I was charged for all of those services again. When I showed my receipt: Management agreed the air and cabin filters didn't need replacing and offered a credit or comparable service (something). They refused to credit the spark plugs, claiming they "looked original," even though the plugs they showed me were allegedly pulled from the trash and there was no way to verify they were from my car. I even called Toyota Corporate Customer Experience while still at the dealership. After a long hold, I was told the same thing: "Take it up with Big O Tires." No review, no accountability. This isn't just about cost, it's about trust. Duplicate work was performed, documentation was dismissed, and no one took real responsibility. I bought my Toyota here, but after this experience, I seriously question the service practices at West Coast Toyota. Hector, the service technician, was very nice and provided excellent customer service. If I could give Hector 4 stars I would, but those service technicians and management have questionable practices. read more

Same issue as Angie R below. Car contract states no accidents but Carfax states an accident. Seems that the contract is misleading. Please others that read this contact me. We may have a class action if this is a pattern of misrepresentation from the dealership. read more