we brought our vehicle to Orozco's for an electrical issue, taking a chance they could help us, and were very very happy with the service we received from the manager and the technician assigned to our vehicle. the technician needed to be a specialist (why we chose Orozco's!), and we were impressed with the roster of professionals there, as well as the expertise applied to resolving our vehicle's problems! we are very grateful for the thoughtful and timely communication and the enthusiastic personal service. i'm not going to say this happens very often, but i felt their dedication to our vehicles challenging issues likely took more time than they assessed, yet they honored their estimate and kept us informed throughout, making the value of our visit exceptional. highly recommend Orozco's, they have earned our loyalty. read more

Had a issue that was so amazingly resolved by 'EDDIE' that I am compelled to write another review. Sir, your professionalism, even under unwarranted pressure shows the character of the business and those who work there. Thank you. read more

Trying this shop for the 1st time. Took in my car for a Coolant leak. It's taking a little longer than expected. They have a few unexpected and surprising problems. Not sure I agree, but I want a good shop that I can trust. So far, I have a bill of just under $2000. I truly hope the work is consistent with the price. Customer service is very fair. I would just say get pricing up front and make sure you know the prices from a dealer if going to get work on foreign cars. One acknowledgement is their desire to make sure I understood the charges and to follow through with showing me what they repaired. I appreciated the questions and the customer service. The price was still a little high but it was done and a warranty was included. read more

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I just wanted to reiterate my total satisfaction with this business. I have had work done on my car several years ago; however, sometimes I just like to pop in to say hello. My manager Edward is unfailingly polite & gracious & pleasant. He always offers me free cookies, water, & a hug. I highly recommend this business. They are honest, & trustworthy, which is really difficult to find in any business these days. I hope they have another pizza party soon, because these guys certainly deserve it! read more

These guys are so respectful and do excellent work. I took my Ranger in last week for oil change and they also did a 30 point inspection... my cost out the door was less than Valvoline and one of the things that needed attention was transmission fluid exchange. I was told for years that it was sealed and couldn't be done. This week these guys did it. Such a huge difference in handling! These guys (and gal) are absolutely no pressure and are self aware regarding repair costs, that I feel like I have time to fix things and not worry about high costs all at once. I could go on all day about them, but for sure I'm so glad that I finally found them. I highly recommend them! read more

What a wonderful experience as a woman , yes I said it !! Because it does matter when your dealing with " mechanical issues" , ask me how to organize your linen closet - I got you! But when it comes to these type of things we go in with dread.. But I can say the staff here are excellent, accommodating and communicate without question. Give them 5 stars. Plus they are a family owned business A+. read more

02/28/25 Great customer service. We came here to ask for a quote. Front Desk specialist was very knowledgeable. Thank you Sir read more

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Steve and team are so helpful, fast, and honest. This shop is our go-to for both cars in our household from new breaks, ac service, alignment, replacement parts and so much more. Every experience I've had with Orozco's team has been awesome, highly recommend taking your car here. read more

My son took my car in for an oil change at the Orozco's on Long Beach Blvd. He was using a gift certificate for a free oil change that I bid on at a charity auction. Before work began on the car, my son called me to let me know that Orozco's wanted to know where he received the gift certificate from to verify it. My son didn't know so I got on the phone with the person who was asking and told him how I received the gift certificate. I explained that I had bid on it at a charity auction and that I've never in the past been asked for any sort of verification when redeeming gift certificates . He said it was in case his 'higher ups' asked. That in itself seemed odd to me. My son went back to pick up the car and we were charged $98. I was told this was for the tire rotation. When my son was driving the car home the check engine light came on, all kinds of engine warning lights came on and the car began decelerating. I drove to where my son pulled off to the side of the road I drove the car and experienced the same decelerating and engine light notifications. I called Orozco's and let them know someone had to come and get the car as it was not drivable and asked for a refund of the $98. The person on the phone said I needed to contact Joseph the manager. I emailed Joseph my complaint while waiting on the car to be picked up. When the technician came I let him know he had to take me home and then take the car back to his shop to be worked on. I was dropped off at home and about 5-10 minutes later was called to pick up car. While picking up the car I spoke to Joseph and let him know that I was requesting a refund. He said they the services were complete and I said they were not complete when we picked up the car. He then said that the $98 was for the fire rotation and in looking at receipt, the tire rotation was for $40. I let him know I would be disputing the credit card transaction and he said that was fine that I could do that. I then asked for his manager's name and email and he said I could look on the website for it. Overall, I'm extremely disappointed in the service read more

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Highly recommend for automotive repair as I needed a large job for a rear main seal that was handled fairly quickly for me. Quick and easy appointment with friendly staff to make it easy on a customer read more

My second time at this shop and another great experience. They're open early and work with your schedule. I have a tight work schedule and they'll find ways to help get your car done around deadlines. Always friendly and hospitable, love this shop! Today I came in for new wheels for my Vette. read more

Orozco's Auto Service - New wheels going on the Vette this morning! - Auto Repair Near Me - Long Beach, California

$1,489.00-to replace a waterpump and thermostat. Dont go here. They will rip you off. Parts were $300. That means $1,100.00 for labor. Plus they charged $100 to inspect problem. Then after they replaced water pump and thermostat then determined my radiator and firewall hoses needed replacement even after there thorough inspection. Then they wanted to charge another $1,600.00 dollars. Grand total of over $3,000.00, crazy, crazy crazy. Then manager said after i asked about all charges said its $200.00 dollars an hour for mechanic labor. Insane. Orozco auto are price gouging. Stay clear of this place read more

Friendly, thank you, for working on my car, and being honest, cant wait to start driving car out

I've done business with Orozcos for years. Through my business and my personal cars as well they do great work, very professional, and the price is a reasonable.. I would highly recommend using them! read more

They helped me set an appointment, walked me through everything that needed to be addressed as far as repairs, and I chose the repairs that needed to be completed that day. They ordered the parts and rushed to get it done- just in time for my roadtrip. And topped off all my fluids as well! They were so great and the customer service is fantastic. Highly recommend!!! read more

I had car issues while at work and had to have it towed to a shop. Orozco's was on the AAA recommended list and closest to my office so I had it towed there. I called first and talked to Eddie, who was honest and didn't make any unrealistic promises over the phone. He had to have the car looked at before he can make a plan of action and give me quotes. I was more anxious if the car can get fixed before they close so I can decide if I need to leave the car overnight and call for a ride home. Car arrived at their shop in the mid afternoon (around 3pm) so it was getting close to closing time. I hitched a ride with a coworker and arrive at the shop about 4:15p, hoping to wait it out. The shop is at a great location, right next to a Jack in the Box and some restaurants and coffee shops. If the car won't be ready by 5pm when they close, then I'll wait at a restaurant for family to come get me. Thanks to God Almighty, they were able to fix the problem - replacing the alternator belt. I really appreciate Eddie being frank with me, about the issue, expected waiting time. He said they took care of the immediate problem, but the mechanics didn't have the time to do a thorough examination given not enough time. I'm glad to have found this shop so close to my office. Will definitely come back here next time. read more

Excellent service! Fast, honest, and reliable. My car runs perfectly--highly recommend!

This place is thorough and the service is great, kind and friendly! They really did the best job of taking care of my vehicle!

Staff is professional and always very attentive to the customer questions and meets expectations. The process made it easier to get a final answer about my vehicle. Thank you read more

Stellar company to get your car cared for. They go above and beyond. Very reasonable and fair pricing. Steve was amazing as was his crew in helping solve a challenging issue with my car. Highly recommend this company to use to handle car issues you may have along with periodic service maintenance needs. read more

I have had services done at Orozco's Auto Service twice now, once for my mom's car and now for my own. I initially found them through the AAA Auto Club website so I figured they were worth checking out if AAA was affiliated with them. First thing that caught my attention about Orozcos's Auto Service is that their prices don't seem to change based on the customer. I've been scammed with inconsistent pricing with other mechanics many times in the past which is what led me to seek out a new auto service shop. The employees are very professional, very quick with repairs so far. They even have a shuttle service, on certain days of the week, to take you home after dropping off your car. Another reason why I decided to come back to Orozco's Auto Service is because they offer a few different payment options, including payment plans using third party loans. I've used their Snap payment loans twice now to pay for both of the cars I brought in. I also liked that they work with electronic updates. You get a message to your phone with all the services they recommend for your vehicles and they let you know which ones are of more importance out of all the services recommended. You then get to approve the ones you want done and decline the ones you don't all through your phone. I don't have complaints so far and hope to never have any as it is extremely difficult to find a good auto shop. read more

Joe, Joe, Joe! Great communication and service. We take all three of our vehicles to Orozco's on Long Beach Blvd. Major repairs done on our Rav 4. Finished in just 2 days! Thank you read more

I took a old power steering pump in to get rebuilt. They had it done the very same day! Marvin was very professional and personable. I had to paint the part before installing it. Once installed, it worked perfectly with no leaks! I would recommend this shop for car care! read more

This place is great! Marvin at the front desk is very enthusiastic and very customer service oriented. I just needed something fixed quickly, and they did it fast and smoothly - no issues! Will definitely be coming back to this place as they seem to take good care of their customers. read more

great experience at Orozco's on Long Beach Blvd. Marvin and Steve were great throughout the process, offering a ride home and back again. The issue was resolved, and I received a comprehensive inspection print out. I felt the pricing was fare too. read more

This place has great service and fair prices !!! I will continue to take my cars there!

I took my 2012 Subaru Impreza for a diagnostic check after a new battery was installed by Auto Club. I spoke with Marvin and explained my concerns as car was sluggish and felt bouncy. I left the car to get checked out. The next day Marvin called and said the car sensors needed to be reset after the new battery was put in and that's all that was wrong! I felt so glad that they were so honest and didn't try to upsell me!! The customer service was so great, they came to pick me up to get my car! I really appreciated their integrity and honesty! Annette read more

Mu first time in this location, im so glad I came here to great customer service and friendly staff. Very quick service. My car service very well done. I value this place as a part of my car now that definitely will be back and sure very recommended! read more

Had a great experience! The staff was professional, friendly, and made everything smooth and efficient. I dropped my car off and received a detailed report within two hours. They even provided a convenient shuttle service for drop-off and pickup. I'll definitely return for any future car needs! read more

terrible service, they keep my car for multiple of months. Keep requesting multiple of items to be fixed on the car. which in up costing me in the thousands. when my car is returned it's still not properly resolved & fixe. read more

Great experience and very transparent. Loved my experiences here and would recommend friends to come.

Excellent service, good manage. Reliable and honest. I am definitely a return customer.

Orozco's fixed my evaporative emissions leak so I passed smog the first time through!

Amazing service. Joe was unbelievably knowledgeable, professional, friendly and the nicest guy ever. Outstanding service and very faur prices. Highly highly recommend read more

Excellent service and after-hours follow up. My Honda Odyssey broke down on the freeway during rush hour. AAA recommended Orozco's on Long Beach Blvd and had my vehicle towed there. Even though it was after hours, Joe kept in contact with me through the entire process. The next day they quickly diagnosed the problem, and helped me find a buyer when I decided it was time to move on. They were straightforward, transparent, and quick. I would use them again and recommend them to others. read more

requested a diagnostic on my bmw it wouldn't start so i took it to orozco's. quoted me a hefty amount do just a diagnostic but okay I gave them a shot. according to the diagnostic it was the starter. they quoted me $1,000 jus to replace my starter, i took my car elsewhere turns out it wasn't even the starter it was a small sensor. absurd price of $1000 for the repair, a $300 diagnostic and a valse diagnostic would definitely NOT recommend. read more

When I pulled into the parking lot I was greeted by Joseph. He was knowledgeable and was eager to help. I was on the other side of Long Beach when they called that my car was ready. I told him i would be right there but ended up taking longer than expect but He waited for me to get there. Thank you my Subie is running brand new again. read more

They are always very friendly and professional there. I've gotten my radiator fixed and then came back to get my brakes replaced here. Clean waiting room and offer water. Walking distance from food places if you want to wait or they give locals rides home and back. Great Service. I called a few places and price was best for brakes. Will be back again. read more

Amazing service !!! Came for service on my jeep and was done within a day I would come if you are local and looking for a good price

Couldn't say more about these guys. Previously had my 2017 Hyundai Elantra at Pacific Auto Repair in San Pedro (they were horrific, don't EVER go there) The minute I entered the reception area, I knew I was in the right place. Jacob is the moderator of the place and is absolutely outstanding..! Great communicator, on top of all the work that's going on at the moment. I also met their engine technician several times, you could also tell with him that he was excellent at his profession. I was there to have a timing chain and oil pump replaced but they also do complete rebuilds so you're in the right place no matter what the problem is with your car..!! Look nowhere else, you're in the right place... read more