1. Orozco's Auto Service

0

Long Beach, CA

Orozco's Auto Service

4.0 (129 reviews)
Open • 7:30 am - 5:30 pm
Updated 2 months ago

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    Services - Orozco's Auto Service

    Auto brake repair

    Auto engine repair

    Orozco's Auto Service Photos

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    02/28/25
    Joseph L.

    02/28/25 Great customer service. We came here to ask for a quote. Front Desk specialist was very knowledgeable. Thank you Sir

    Sarah S.

    My son took my car in for an oil change at the Orozco's on Long Beach Blvd. He was using a gift certificate for a free oil change that I bid on at a charity auction. Before work began on the car, my son called me to let me know that Orozco's wanted to know where he received the gift certificate from to verify it. My son didn't know so I got on the phone with the person who was asking and told him how I received the gift certificate. I explained that I had bid on it at a charity auction and that I've never in the past been asked for any sort of verification when redeeming gift certificates . He said it was in case his 'higher ups' asked. That in itself seemed odd to me. My son went back to pick up the car and we were charged $98. I was told this was for the tire rotation. When my son was driving the car home the check engine light came on, all kinds of engine warning lights came on and the car began decelerating. I drove to where my son pulled off to the side of the road I drove the car and experienced the same decelerating and engine light notifications. I called Orozco's and let them know someone had to come and get the car as it was not drivable and asked for a refund of the $98. The person on the phone said I needed to contact Joseph the manager. I emailed Joseph my complaint while waiting on the car to be picked up. When the technician came I let him know he had to take me home and then take the car back to his shop to be worked on. I was dropped off at home and about 5-10 minutes later was called to pick up car. While picking up the car I spoke to Joseph and let him know that I was requesting a refund. He said they the services were complete and I said they were not complete when we picked up the car. He then said that the $98 was for the fire rotation and in looking at receipt, the tire rotation was for $40. I let him know I would be disputing the credit card transaction and he said that was fine that I could do that. I then asked for his manager's name and email and he said I could look on the website for it. Overall, I'm extremely disappointed in the service

    New wheels going on the Vette this morning!

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    Reviews are generally positive. People highlight the friendly and professional staff, efficient and timely repairs, and honest and transparent communication. Pricing is often seen as fair and competitive.

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    5 months ago

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    3 months ago

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    2 years ago

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    7 months ago

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    1 year ago

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    1 year ago

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    Servando O.

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    1 year ago

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    10 months ago

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    8 months ago

    Friendly, thank you, for working on my car, and being honest, cant wait to start driving car out

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    11 months ago

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    Joseph O.

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    6 months ago

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    8 months ago

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    1 year ago

    Excellent service! Fast, honest, and reliable. My car runs perfectly--highly recommend!

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    Servando O.

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    6 months ago

    This place is thorough and the service is great, kind and friendly! They really did the best job of taking care of my vehicle!

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    1 year ago

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    6 months ago

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    1 year ago

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    7 months ago

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    10 months ago

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    9 months ago

    This place has great service and fair prices !!! I will continue to take my cars there!

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    11 months ago

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    Joseph O.

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    8 months ago

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    11 months ago

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    Joseph O.

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    10 months ago

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    Servando O.

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    2 years ago

    Great experience and very transparent. Loved my experiences here and would recommend friends to come.

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    10 months ago

    Excellent service, good manage. Reliable and honest. I am definitely a return customer.

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    10 months ago

    Orozco's fixed my evaporative emissions leak so I passed smog the first time through!

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    11 months ago

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    Joseph O.

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    11 months ago

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    Joseph O.

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    6 months ago

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    1 year ago

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    1 year ago

    Amazing service !!! Came for service on my jeep and was done within a day I would come if you are local and looking for a good price

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    Page 1 of 4

    Ask the Community - Orozco's Auto Service

    Review Highlights - Orozco's Auto Service

    “I called first and talked to Eddie, who was honest and didn't make any unrealistic promises over the phone.”

    Mentioned in 20 reviews

    Read more highlights

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