1. Frustration: I work from home and ordered a left shock and 2 brake rotors online. I wanted to prep our car to go to Vegas for my birthday. This place is in the middle of nowhere Broadway, and opens 8 am kind of late, and no Saturday or Sunday hours. So if you work stay away. If you are alone this place is a nightmare to park your car, or to drop it off/pick it up. Almost got run over by oncoming traffic and had to make a dangerous U turn. I work at 08:30am from home, and my taxi did not pick me up from there even if prebooked. They did not even offer to drive me home or pick me up. So go to a chain store. This one had no waiting room, no coffee, no reception, no smile. Just some guy guesstimating your bill too high just a hand Witten invoice to cheat you. Also if you call after hours all you have is old school voicemail, so Mom and pop bs is overrated.
2. Surprise- No taxi came! I had to cancel my Taxi that never came at 8 after, then call a non human taxi operator that also could not send me a taxi to this location. Uber was $60 if prebooked. Luckily there was a Bird scooter $13, and I frantically had to download and configure the payment, and barely made it home using 2 Bird scooters. I was lucky to get home on time so 25 minutes wasted. 5 min to spare and sweaty/dirty/stressed.
3. Aggravation - Work day already ruined - I even told them the car was for a teacher(you would think they would go easy on the price), and that we were going to Vegas, and they still did not give a crap. During my workday spent another 38 minutes driving there and back to drop off my partner to pick up his car. I put the locking wheel lug nut key by the shifter in the cup in the morning, and it was not there in the evening. When the car got back it ruined my day when I had to spend 30 minutes tearing the car apart to find a part that came with the car, you need it with every flat, or tire change, or going to Vegas. Even 10 other shops never forgot to give me this part back. Fail!
4. 2 Young guys do not care about quality.
5. Bad phone manners - They really sucked on the phone, and never called me back at all. No info that the car was ready did not give any update. No one gave me a list of charges.
6. So my partner was bugging me all day when is the car ready, I had no answer and had to call them. Interrupting my work day. They should have called him or me, but no.
7. Not a single wow factor nothing! - I dropped off car at 8 was hoping to pick up 11:30-12:30, (my lunch break) (not working man/woman friendly), but no it was come after 4pm this is with no cars that they actively were working on, so not even one thing to impress me for that high price, $186 for brake fluid change rip off. If you work intense like I do this place is a headache avoid it! I barely made it to work on time 2 days in a row because of these people.
8. Garbage Area- I even took everything out just in case because of the sketchy neighborhood, but they still managed to steal my tire tool.
10. Not Dependable -This place is not gay friendly and they sent my partner a teacher out without tire tool on the road. I even told them he uses this car 24/7, and we barely have time for maintenance. They might do something like this to you and you end up stranded on the road. That is no excuse to charge us all that money, and then f up something like this. So they worked on our brakes too guess I will have to check that they did not forget a bolt or a pin. Or if our axle or shock is not bolted down.
11. Overlooked - So if we had a flat on the way home be would be SOL, and would not have known until it is too late.
12. Dishonesty and bad customer service. First the guy said repair was $500 but turned into $678.48. I had to beg for my own return the parts they took off so I can recycle them only made $2.35.
13. Unpleasant Surprise - When I got home one of the tire emblems was missing and it took me 30 minutes to pry it off and replace with a new one had they took it off I could have glued it. The OEM part is over $50 at the Dealer. They probably banged mishandled the tire to get the emblem to just fall off like that. Again did not give a crap. German cars equals attention to details they could have glued/saved it.
14. Blah -They just treated us bad because we're a gay black and Hispanic couple in a gay neighborhood no less!
15. Inconvenienced after service - I have to get up early tomorrow morning on my trip day wasting another hour of my day to pick up my tire key that should have stayed in the car. The tool has been with the car since 2004, and these I guess they treat black and gay people like crap regularly, and literally told me f u by doing this to me maybe on purpose you know (dumb black guy), so I do not recommend black or LGBTQ people to go here based on my experience. Did not respect me, my car, my partner, or my time at all. We expect a discount! read more