I cannot say enough about this team and their shop. I moved into the area and needed to find a good mechanic for my Audi A7. They are thorough, take the time to explain recommended repairs and services and treat you like a VIP. I have zero hesitation recommending anyone I need of a tip top shop!!!! You get what you pay for and the value is all there. 5 Stars and then some! read more

AVOID THIS PLACE. Waiting an entire day for an oil change, having the brakes replaced and then needing to have them redone under warranty, then another entire day having a brake fluid flush that resulted in an air bubble in my brake fluid line that seized my clutch. had brakes previously replaced onlv to have my brakes squeaking again. After waiting all day for an oil change, was told the rotors were scored and the pads were wrong and my brake fluid was shot They replaced the brakes unDer warranty and I paid for the brake fluid replacement. Another entire day lost. A week later, my manual clutch feels spongy. Maybe its just me I thought...until tonight (saturday), and my 2020 124 spider wont go inta gear. Ai told me there was likely an air bubble in the brake/clutch fluid. Ofc the shop isnt open unti mondav. Frantically i called mobile mechanics to bleed my slave cylinder. It was fixed by macs mobile repairs in under 3 hours on a Saturday night. I will never go back here. read more

staff is awesome welcoming and very informative. communication was great. The shop is clean and organized, gives you peace of mind. the inspection and service completed on my 2013 Volkswagen TDI Beetle was "dealership repair shop" grade. Pricing was very fair , but very worth it. They have earned enough trust for me to return for future service. Thank you to Andrew and Mike for your help. read more

Service value and quality of work for any Porsche or European cars is by far the best I've used vs dealership. If you need service of your European cars Kevin the manager will take care of you ou. read more

Left my BMW for a week w Andrew for oil leak. Paid $3500 and still have oil leak!! Very unhappy!!

For the safety of you and your loved ones, please do not go to this shop. This shop was recently acquired by new owners, IT IS NOT THE SAME SHOP YOU SEE HERE. It is NOT owned by the previous owner scott. Most of the reviews you are reading that is giving them the now 4.0 rating which was a 4.8 rating prior to their acquisition were all submitted under the previous ownership. Laura, a service sales team member, promises care and repairs that will never be met. She will quote you times that your car will be ready, dont count on it. Please do not feed into her fluff. It will cost you alot of time that you wont get back. Laura's lack of experience and integrity is one of the reasons why this place is failing. She is in the wrong business. People do not want fluff when they have been stranded for 7 days without a car and no time frame of when its going to be done. When it was supposed to be done 6 days ago. DO NOT! let Eric touch your car. He took the entire top of my engine apart of my fiat 500 not knowing what he was doing. He had no clue how to repair my car, He was reading off of a digital workshop manual from the lobby, and still couldnt figure out how to work on a fiat 500. I had to tell him what the part he was pointing to was. The same part he couldnt figure out how to take the bolt off which only required a ratchet and socket. His solution was to start cutting very much needed brackets on your engine bc he is to lazy to actually take the bolts off and do it right. They also called to tell me that my car is now smoking blue smoke, when it wasnt smoking any smoke prior to coming in. That's bc he did a spark plug change knowing there was oil in the plug holes bc of a leak. A leak I took my car in for and the same leak i left with my car having bc he couldnt complete the job. Its pretty bad when his co-worker carlos tells him "DO THE JOB RIGHT OR DONT DO IT AT ALL". He didnt do the job. In fact, he didnt know how after he took my entire valve cover off. They called me and told me to come pick up my car bc they couldnt do the job. They put the OG worn out parts back on my car and handed over the keys. This shop had my car for 7 days, charged me $428 to get my car out for replacing spark plugs in my engine that they openly admitted had oil in the plug holes bc the seals were bad. The car was fouling out so bad after i left. I lifted the hood when i got home and Erik didnt even put my engine cover back on right. I also found a socket inside if my motor. My car is now going to another shop, who is actually taking care of 3 other clients who took their car to Euro Car Masters bc they too had bad experiences. Please do not go to this shop or any other of Servando Orozco's shops. I cant believe this guy is a part of a success business mentorship. He is going to hurt someone. I have been in the car industry for over 35 years. I have been racing cars for over 35 years. Trust me, Please... for your safety, please do not go to this shop. Your car will leave worse than when it went in. read more

Euro Car Masters - This is an example of the bracket Eric was going to cut bc removing it the right way was to "labor intensive". - Auto Repair Near Me - Long Beach, California

Friendly and fast service! Highly recommend this neighborhood auto shop for your german car needs! read more

I brought in my ML350 last week which needed the usual up keep and more. Michael and Andrew work the front desk. They're friendly and very helpful. We've been coming to Euro Car Masters for many years. I highly recommend bringing your car here. They do excellent work and I've never been disappointed read more

This was my first time here and I was quite satisfied with the service and the work. I was hoping the prices were better than the dealership, but they were about the same - some higher, some lower (hence the 4/5 instead of 5). The inspection found the same things the dealer did which gave me confidence. They got a lot of work done in two days and communicated well. I plan on returning for future service. read more

Five stars for service, five stars for responsiveness, and three stars for price. This is my honest review. The people who work here are great. They provide fantastic customer service and are always responsive to calls, which I really appreciate, especially when my car is in the shop for multiple days. They're highly knowledgeable about German vehicles and follow the proper protocols you'd expect from an established auto mechanic shop. However, there are times when instincts could save both time and money. Think of it as a baseball analogy: when your ace pitcher has thrown over 100 pitches but hasn't given up a run, do you let him finish the game or bring in a fresh arm? Statisticians might argue that the probability of giving up a run increases with more pitches, so it's safer to take him out. But sometimes, instinct tells you to let him stay on the mound and finish the job. For the type of service I needed, relying on instinct rather than following protocol could have been more efficient, especially when a YouTube video is available. Nonetheless, I value their expertise and dedication. read more

If I could give Euro Car Masters more stars, I would -- like, a whole galaxy's worth. My 2020 Mini Cooper recently decided to have a full-on meltdown, flashing a "TRANSMISSION SERVICE NOW" warning that basically screamed, "Your car might explode if you drive me another mile!" I called the dealership, and they told me they couldn't even get the parts and that I should just stop driving it for maybe two weeks (???). Then I called Euro Car Masters, and suddenly the clouds parted, angels sang, and my faith in humanity was restored. They got me in the very next day, fixed the issue, and now that terrifying warning message is gone. My Mini is happy again -- and so am I. Special shoutout to Laura and the guys at the front desk -- absolute gems. They were so nice, calming, and genuinely cared about getting me back on the road without emptying my wallet. If your car's trying to give you a heart attack with a "service immediately" message, skip the dealership panic and go straight to Euro Car Masters. They're fast, friendly, and actually make car repair feel... almost fun? read more

Always get fantastic customer service here with Laura and her excellent customer service! Highly recommended bringing your vehicle here! read more

Euro Car Masters - Business - Auto Repair Near Me - Long Beach, California

Very friendly got right in without an appt and they even offered a ride home Love the text for estimate with approval feature as well read more

They were able to squeeze me in next day for a brake fluid exchange. They completed in an hour and price wasn't too bad. read more

Euro Car Masters - Inside the shop. It's very clean and secure. - Auto Repair Near Me - Long Beach, California

Took my 2018 Audi A3 etron in for an oil change and inspection. Service was excellent and they got it done in less than a day.

I feel like I'm being served by a family member here! At check-in, Mark remembered the car we used to own as well as the people who owned it before we did! But of course, friendliness is not enough! The quality of the service is always excellent, and timely. We were able to get an appointment (by calling, not by using their online scheduling system) on the second day after a three day weekend. I was also impressed that Mark thought to check whether there were recalls on our car (there was one!) I appreciate the practical approach as well (just checking on rather than automatically replacing some of the things that are due in the service schedule). It's pricier than some service stations, but nowhere near the crazy dealership prices, and I think we definitely get our moneys worth by taking our car here. read more

Always get excellent service, quick and responsive. Fair quotes for good work. Come back here for all my regular car maintenance.

Andrew did a great job getting me scheduled and had the vehicle ready at the time promised. Great customer service and excellent service.

I spend a few months a year in Long Beach. In the past year I have used this shop twice. once for a short shifter install on my 911 and for a Performance Sway Bar install on our Audi A6 Allroad. Both quotes were fair and the work was performed quickly. I am one to always be on guard for gotchas and other shenanigans with repair shops, not here! Definitely recommend this shop to anyone with a German car! read more

Euro Car Masters - Auto Repair Near Me - Long Beach, California

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I highly recommend that after you receive an estimate for the service you requested you get a second opinion not only for the items to be repaired but also the cost. read more

It was my first time at Euro Car and Mark has been excellent, very communicative and knowledgeable. I brought in my Mercedes for a regular inspection and I got noticed immediately to pick it up and a detailed report what needs fixing including foto documentation. THE best option for German cars in Long Beach! read more

Unbelievable service. Fair pricing and a pleasure to do business with. I have been coming here for over 10 years and have never been disappointed. read more

I always enjoy heading in to ECM to get my car looked after, Mark and Laura always provide a warm welcome and have kept my 2000 SL500 running smoothly and helped me avoid unnecessary extra work. read more

Euro Car Masters - Auto Repair Near Me - Long Beach, California

DO NOT use Euro Car Masters (Broadway & Termino). This shop used to be Long Beach Auto Haus but the owner retired and sold the business. We had been loyal customers for 25 years with consistently good experiences. Since the ownership change, the quality has gone downhill dramatically. The new owner remodeled the shop so it looks nice, but unfortunately, the service does not match. Experienced mechanics were let go, and less experienced ones were hired without adequate support or training. My BMW 335 was kept there for a month without being repaired. I was repeatedly told they were working on it, but each time I visited in person, it was clear no progress had been made. In the end, the issue was never fixed and I had to tow the car to another shop for repair. During the month at Euro Car Masters, the battery was drained beyond repair (an additional $200 expense), my tan leather interior was left with many dirty/greasy handprints and the front bumper was damaged. I also paid $2,700 for a repair that did not address the actual problem. This experience involved wasted money, unnecessary delays, and poor communication. I can no longer recommend this shop! read more

Brought in my Audi A4 for a quick and easy oil change, it's a great shop with reasonable prices.

ECM takes good care of my VW and they're very proactive and thorough with their service. Communications are excellent from describing their recommendations to keeping you informed about progress. I appreciate that work is done when promised. read more

Laura will promise you the world when it comes to getting your vehicle back. Then expect to be lied to in front of your face. I dont believe you did the work on this receipt. The Mercedes dealership said the brake flush wasn't even done. The brake fluid was still dirty. I don't recommend coming here! read more

Euro Car Masters - Does that look changed? On top of it, that was my wife you took advantage of. - Auto Repair Near Me - Long Beach, California

This place is a gem. Friendly, honest and fast service. I will definitely be back. Laura at the front desk is an absolute delight.

I had THEE best experience I've ever had at a car repair shop. Dare I say I even had fun! I've lived in LA, LB, NYC, MI, IA, Chicago, and I always dread going for car repairs because idk if they're being fair or honest cause many aren't. I was running late, parked in the wrong place, and they were the nicest and coolest about it and to me in general, especially Mark. I'm 99% sure that was their name. Personable and authentic. He was clear as to what my car might need and the options I had. I also over heard a co worker talking to a potential customer, telling him he didn't need to pay for the repair he came in for, that it's still under warranty. She took the time to help him understand his coverage. They turned down money ya'lI! I wish I came here first instead of the dealership for my first service. You run a very good buisness guys. I wish you all the best your service is certainly worth it. read more

I was suggested Euro Car Masters by my previous mechanic in Austin. Mark was very welcoming and explained everything clearly. I felt well taken care of and will definitely be back! read more

Great service. They are accurate with pricing and do not overcharge for service. Great people as well.

All good. Coffee is meh. I need 85 characters so . Laura and Mark are A1. Location is great. Remodel is fab. read more

They know what they're doing and talking about. I've been to several shops that cater to European cars and Euro Car Masters have been great in every way. I took my five series BMW and spoke with Mark at the counter who is a very knowledgeable and nice young man. They did an assessment which included a variety of needed repairs. Mark gave me a breakdown of what needed to be done and the costs for each service. I gave them the OK and I had my car back in a few days. Great work everybody and glad I found you! read more

We were highly recommended to try Euro Car Masters a few years ago and have been using them ever since. They can always get us in when we need them and they do great quality work keeping us informed all the way. read more

I have been going here for years and this is a trusted place. This is the first place I think of when anything goes wrong with my car. I recommend this shop for anyone who has a foreign car that they love and want to deal with people that they trust. My car has always run better once I have it serviced here. read more

Frist I would like to say I really like Laura after having worked with her for 6 years. I had no idea the shop changed hands when I went in for my oil change. I got a phone call from Mark the guy who answers the phone there now and he rattled off a bunch of repairs I need done. I agreed to change a belt and do front break pads for $1000. 2 days later the car was making a loud noice from a faulty belt. He wanted another 800 to change it out again. This was the best shop in town before it was sold. I have since found a reputable shop on Cherry ave at my request they are completly redoing all the work that was priviously done for me at this shop for a very resonable price and they came highly reccomended by dozens of people in Long Beach. I dont trust anything Euro car claimed they did. I love my MBZ it has less than 50,000 miles on it and it's a 2012. I never miss a oil change or service, I am a loyal customer with the right people. I went in with a car that ran perfectly with no issues. Sorry I had to leave after throwing away 1000 bucks. I feel like people should be awear this shop is not the same it's all about making as much money possible and not the honest customer care or quality anymore. Don't be fooled by their prior wonderful reputation that was sold and is no longer at this location. BTW I don't write reviews but this had to be said especially when a service is being done, this was a great shop WAS!!! is the key take a way read the Jamie S review it says it all as well. I believe if laura were in a management position things would have been different she actually cared about the customers now she has a position of putting out fires and being blamed by her past clients. Best of luck Laura. These dishonest people wrote back with lies says saying I refused work that needed to done . Well I have the paperwork in my hand and nowhere was it reccommended to change all the belts. just one which they changed causing the others to fail. I may need to get these people into small claimes court now with my paperwork they signed. They are not reputable and they are lying. My car has been fixed by a mercedes shop that stands behind my review. They have lied to the wrong customer and they have no idea who they are lying to. Look up my husband Dave Bonbright Sonoma Cal google it He is a very well known automotive machinest of 55 years in Nor cal with a stellar reputation. We also have a place in Long Beach where this car stays. We did nothing wrong here why is it that this is now my fault anyway they fixed my car took my money and it barley made it home, it was fine actually before I went there. Give me a break you are wrong not me the BBB will hear about this now as well. Prove that you said I refused to put on all new belts look in your computer at the paperwork print out no where are belts mentioned just one the one I paid to replace. Why lie that is such a desperate cheap shot shame on you. read more

Mark and Andrew were very friendly and clearly communicated the repairs I needed for my 2013 Range Rover Sport. I took the vehicle to them to have the AC compressor replaced after my regular Range Rover mechanic informed me that they no longer deal with AC. He recommended I take it to Lynn's AC in Downey. Lynn's was friendly and informative, but they didn't have a lift and our Range Rover's AC compressor is located on the bottom side of the engine and difficult to get to without lifting the vehicle. Lynn's recommended Euro Car Masters. Long Beach was quite a drive for me as I live in Pasadena, but I value recommendations and was very happy with the service Euro Car Masters provided. Upon the initial inspection, they found a couple more items that needed tending to (a report with photos was sent to me via email so that I could assess the evidence/severity of issue/importance of the repairs. Along with the faulty AC Compressor, there was a leaking water pump, and a couple of other minor issues. I had no idea of the leaking water pump and am happy they discovered it before it turned into a bigger issue. Anyway, I had those to items serviced at the same time and felt that I got a very fair price in comparing to online searches for costs. I'd definitely recommend them and will be making the drive back down to have the other mirror issues repaired in the near future. read more

I am so impressed & grateful for the crew here! They are very knowledgeable & skilled as well as very caring and honest! I was given options and their suggestions that helped make the process of some major repairs on our GLE 350 MERCEDES very comfortable and affordable with good process. Now the car is ready for a fantastic road trip! read more

Euro Car Masters - Auto Repair Near Me - Long Beach, California

They are the best in LBC, hands down. Whatever the job, they will deliver your car back safe and dependable, so you can focus on the rest of life's issues. read more

Took my 2019 BMW X1 in for a repair to replace a leaking oil filter housing assembly. Friendly staff and reasonable pricing.