UPDATE: Chris is no longer with them. Service Manager, Jacob, reached out and helped smooth things over with me. He does an outstanding job at handling situations and is SUPER professional; I can see why he's their go-to guy. Jacob noticed my Yelp review and reached out to have further conversation about my situation and was sincere in his apology, in regard to Chris' behavior. I am very pleased with the follow-up service. Thank you. read more

I took my Bmw E92 M3 for inspection after buying it pre-owned to find out for any leaks and general check up. I told them that I saw possible leak on the oil drain plug. Report showed leaking drain plug and needs new rear brakes and differential service. I let them replace the drain plug and differential service. When I got home, I still noticed oil leaks. I paid another shop for inspection ( bmw specialist) They found leaks on the air separator and oil filter housing. I had leaks resolved at the same shop. They also showed the error ( ghost code for the alternator) which they cleared. Did not get any obd testing result from Euro car masters. I am just disappointed for Euro car masters did not do a thorough inspection. I feel like they are more focused on replacing brakes, oil change and regular maintenance. I live near the shop but won't go back there anymore. read more

Great service man! Shout out to Jason he got me in quickly and out and was very kind with great open communication. Definitely would come back. read more

This is for ECM#2 on wardlow, very poor communication, took car in for diagnostic on transmission. After over one month I know know my tires are old and my washer fluid reservoir has a cracked (other items noted) but $200 (diagnostic charge) later I have no idea what's up with my transmission. I never got an actual call back so I went over and picked up my car. When I dropped off I expressed concerns about the ability to work on older vehicles, I was told it would not be a problem. Edit: I originally posted this review for the location on 3925 E. Broadway (owned by the same company Don & Harold's Car Care). The above post was how it was originally posted stating that it was for the wardlow location. Rather than reach out to make things right or address my concerns they had my review removed. While I understand that it was posted on the Broadway location site It is the same company and a service advisor from the Broadway location answered some of my questions about progress on my vehicle, when the service advisor for the Wardlow location was out sick.... If I talked to both locations and received poor customer service from both shouldn't the review apply to both locations? read more

Good morning to all. I'm at Don & Harold's Car Care. The customer service that I received is the best. The manager Jacob is so very professional. Dora's customer service is good. The mechanic Mika , is one of the best. Overall I give this business a stars hands down. read more

I've been coming here for years for several different cars! they've always taken good care of me and I've never had to return for the same issue. when it's fixed, it's fixed! read more

I usually hate dealing with car stuff but the manager Jacob made is so easy and stress free for me. He's was so helpful and the service was smooth. I will definitely be making this my new shop. read more

I damaged my car, & brought it straight in. I expected to leave it, & hear back that day. Instead, they were able to diagnose it right away. Very friendly staff. read more

Jacob and Dora were so helpful they got my car fixed and ready to go within a few days. they were so helpful and nice I would recommend them to anyone. read more

One of the best auto shops in the Bixby knolls area! Don and Harold's provides excellent customer service and auto work. 10/10 highly recommended. read more

Awesome customer service by Jacob and his team. They'll take pictures to show you what needs replacing. They were very timely and real about how fast they could get to my car. Dropped off my car there early and I was able to get a quote for my tires, brakes, and air conditioning to be fix and/or replaced, I got my car back by lunchtime and they even provide free shuttle lifts back home if you need it. read more

Jacob and team took great care of me! Will be back for regular maintenance and more if needed. Nice to support a local shop.

Great service. They pick you up and drop you off (if you live near by) - most places dont do that. And over all, great service. I'm pleased.

Great service! Everyone's friendly and knowledgeable. They even offer rides to and from the shop while waiting for your car to be serviced. I got an oil change and they gave me a rundown of other things to possibly get fixed without any additional cost. Would recommend coming here. read more

Service was requested super easy and very quick another great job Bravo Really helpful went right to the problem and was quickly resolved

Five stars for everything! From the moment I walked in, I was treated with respect and transparency. They took the time to explain what was going on with my car in a way that was clear and never condescending. No pressure, no upselling--just solid advice and genuine care. I highly recommend this place if you're looking for trustworthy, skilled mechanics who truly go above and beyond to care for your vehicle. read more

Excellent customer service, quality work, competitive pricing, great guarantee on all services done. Been using them for years! Highly recommend. read more

Great service and went above and beyond to the problem with my vehicle. From the office to the mechanic. I will be letting all my family and friends know.. read more

Excellent service!!! I highly recommend Don & Harold's Car Care, I took my car in for service and was informed of the work needed in hardly any a wait time. Management was very attentive and throughout with providing me with information of work and cost of services. Thank you Don & Harold Car Care for your excellent service and care. read more

Made an appointment and came in, easy breezy! Lots of confidence in coming here since they are RepairPal certified, and Carmax recommended! Great customer service and value. read more

I made an appointment on the phone for an oil and filter change. I arrived and Jacob greeted me and had my suv taken for service. I waited for the service to be completed. Jacob informed me when it was ready. I had a good experience with Don & Harolds automotive and will use them in the future for my vehicle needs. read more

My husband and I have been coming here for years and we've always had the best quality of work done on our cars. I also have formed lasting friendship with the staff.. I lost my husband in December 2024, and my son Tod is helping me now. I think he's going to be one of their followers. read more

fast service and a great price. Brock was very happy to help and let me know what needed to be done before the work started. I'll definitely be back. read more

This place is very thorough. My experience with them was good. They fix my A/C and did a inspection of my vehicle

I hate writing bad reviews and prefer to give a business a chance to right a wrong but I have to be honest about my experiences with a person at this establishment. My recent experience was with Sal he's a fast talker and gets really annoyed whenever I asked questions he's condescending and quick to be annoyed mildly seething with anger whenever is asked questions in my opinion - stating over and over let me explain this to you so you'll understand in a slick way or saying mam you don't have too repair your car it's your choice - I tried to be light hearted when talking to him because I still needed to ask questions but he doesn't listen well he's condescending and aggressive. Sal in my opinion talks as slick as a snake oil salesman he speaks double speak quoting a repair fee that was almost 1,900 to halfway repair my car - plus an additional $90 diagnosis it again and he told me that the cost to repair whatever that is could be upwards of 4-5,000 after consulting my family I decided against repairs. When I picked up my car he didn't acknowledge me when I saw him in the office. Jason and Don who previously handle past repairs spoke clearly truthfully and plain in my opinion more importantly I didn't feel intimidated or taken advantage of. I'm going to buy another car and move on from the used car drama. read more

Shady as hell! Told me they would diagnose the problem with my car for $145. Called me back telling they couldn't find the problem yet so now they need to charge me an additional $145 for more diagnosis. Nowhere on the contract did it say anything about a second hour of diagnostics would be another $145. I don't have a problem paying for any services provided in a professional manner. But to not tell someone it could cost as much as $300 if they can't find the problem in the first hour is a shady practice. I wouldn't be on here giving a 1 Star review if they were simply upfront with me about charges! read more

Very skilled mechanics honest and fair got my engine light off only do needed repairs not pushy and coffee is good. Thank you Ken ! read more

Kenneth B. Friday Aug 4 2023. My car is a 1991 Lexus LS 400. With 250,000.00 plus miles my vehicle is still pleasure to drive. Thank you Ken, Don, Dora and the Automotive team at Don and Harold's Auto Care. P.S. If there is a real world MacGyver in auto care Don fits the bill. read more

My car broke down in Mexico and had it fixed in Mexico. I wanted to make sure my suv was safe and reliable. Don and Harold' s auto checked the timing chain and engine and made necessary repairs that could not be done in Mexico. They were courtesy, fast, responsive, informative and reliable. A huge sigh of relief after hearing my suv was safe to drive! I would definitely use them again and I highly recommend them because they are trustworthy. Their pricing is fair and they keep their shop clean. There's coffee and water available which is always a nice touch. Thank you! read more

I would give this place a 0. I HATE them!!! I took my car in for a radiator problem, cost $700.00, drove my car 40 miles and my radiator hose blew! This put me and my car in DANGER!! Went back, thinking they would make it right..nope...charged be $1,400 to fix their mistake. Stay away everyone; especially single females. They will rake you over the coals... Now I am having more issues with my car. Every since the mechanics at Don and Harolds have touch my car, I have had nothing but problems. Pissed doesn't even cover it... read more

I highly recommend this auto shop! My car was towed here after breaking down and I had never used them before. Sal and the owner were very helpful and upfront and responsive. I was in good hands! read more

11 Years! and haven't failed me even ONCE! I really feel fortunate!

I came to Don and Harold's today to replace a brake light that had gone out. I chose to go to dons because I had been towed here twice by AAA and been very warmly received. Jason said it would take a little while so I walked to a coffee shop, got a call maybe 45 minutes later, then came back. He told me the fixed the light no problem, but that there was a nail in one of my tires. He told me to head to Performance Plus on Cherry and Carson, and said no to worry about payment! I'm so grateful to Jason for the easy fix and sending me to Performance Plus, where they were equally as helpful and kind. I'm in awe of the generosity of local Long Beach businesses. read more

Made an appointment for my Acura B12 service. Sal was very helpful. One the day, Dora was very helpful. Work done well, on time. Even had a car wash on site! read more

The auto care is superb. They provide a complimentary inspection, they are professional, courteous and have fair pricing. Additionally they provide transportation if the vehicle needs to be kept. It is a pleasure doing business with them. I am a single woman and trust their estimates for repair or service. read more

In the past I have had no problems with this company. And would have recommended them. Unfortunately, when my drivers side electric window would not go up all the time I took it in for repair. They repaired it, but found additional issues with my car. I approved the repairs. Very costly. A couple of days later, my window started doing exactly what it did prior to taking the car in. I contacted the manager, Sal. After a lengthy rather heated conversation, he reluctantly told me to bring it in. I considered going back, but after how I was treated I changed my mind, I will be looking for different auto repair shop. read more

Needed engine mounts on my vehicle and decided to try them because the facility was meet & clean and AAA recommended. They did the job, the guy was honest, didn't try to sell me a bunch of things I didn't need. If you like a meet and clean shop to take your vehicle, this is a place I'd recommend. read more

Fantastic mechanics! Unfortunately my super reliable car has begun to age and breakdown. As a woman, I HATE going to any mechanic because I always feel like I'm getting undermined or cheated. Sal is awesome. He's VERY responsive, always has an answer within hours of at least what's going on and if I want to proceed. I know nothing about cars and honestly he could be speaking another language to me, but he really tries to explain what's going on so I can at least try to understand! He's kind and the prices seem very fair. He tries to find out little things that might be wrong before going at the big, expensive thing. Nice, very friendly people and FAST to fix the problem. Couldn't recommend them more! read more

Great people great service. I found this place on yelp and went after I had a problem with my Audi. They know exactly what they doing which save you time and money. Highly recommend Manny - bixby knolls read more

This place is legit. Honest hardworking men that won't give in to AAA politics. Here's the back story: My car battery went out with a month left to go on its 3 year warrenty. I called a technician who came to my home and refused to honor the warranty. He stated that he needed more proof that it was the battery that was failing and not anything else despite the fact that my alternator tested out good and the battery tested low. After several frustrating phone calls to AAA I went to my local repair shop and had them test the battery. I got a printout that stated the battery was bad so that I may use it as proof, from there I headed to a AAA approved shop. This is were Don and Harolds comes in; they tested the battery and without hesitation offered me a free replacement. Thank you Jason, you're the man. This is a stand up and honest establishment, I'll be back. read more